Company Address: Address Parkside Towers, Nkrumah Rd, Box 73146-00200

Zonal Business Manager Zonal Sales Manager

Job description
Reporting to the Sales Director, the main purpose of the role is to:
Manage customer base & revenue growth on both Airtel Mobile and Airtel Money Business.
Manage and support Airtel distribution partners and staff within the assigned region by planning and coordinating inter and extra departmental activities in order to maximize sales revenues, grow market share, foster distributor effectiveness through routine review meetings, manage company relationship with regional stakeholders to foster excellent corporate governance. Develop and improve skill set for direct reports through continuous coaching and mentoring. Maintain close watch on market dynamics that affect the business and report and keep record on competitor activities
Expected key results:

Manage the Channel Partners in the designated Zone
Market Development
Communication and Process Adherence
Financial Management
People Management

Skills:

Ability to innovate and deliver value to business at multiple levels Ability to manage large scale with a very wide geographical scope across regions of assignment
Ability to manage an outsourcing partner to deliver business solution
High level of interpersonal skills and able to relate at all levels within the business.
Sound sales & Distribution experience – combination of both FMCG/Direct marketing
Customer intimacy
Keen on end to end to distributor and staff issues.
Sound analytical skills
Strong communication skills and should be able to lead cross functional teams.
High level of planning & execution capabilities
Good leadership skills to drive positive team synergy and productivity

Qualifications:

4 to 6 years of varied experience in Sales & Distribution
At least 2years of relevant experience in Telecom at management level.
Extensive knowledge of telecoms business and value chain and sound understanding of distribution models and route to market.
Telecom analytical skills both local and regional
Bachelor’s degree in social sciences or relevant field (required)
Master’s in Business Administration (preferred)

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October 23, 2024
Retail Manager

Job description
The role is within the Customer Service Division and reports to the Director of Customer Service. Based in Nairobi, there will be frequent travel to other counties.
Responsibilities include;

Business Planning – Continually monitors Airtel shops & Airtel franchise managed shops, sales recruitment process to ensure that targets are met and drives the distribution of branding and promotional materials to the shops
Retail Operations – Implementation & Control of retail operations; grow the Airtel market share/presence within the channel
Customer Experience – Ensure highest levels of customer satisfaction on any request, query, and complaint of walk-ins.
Management, co-ordination and Support of Airtel Shops – Recruits Airtel shops & Franchise shops and negotiates stocking agreements.
Performance Management – Work with the regional retail managers and teams to monitor and drive retail KPIs and drive shops teams to achieve the key deliverables through
Airtel shops and Airtel partner managed shops
Manage Retail budget, projects, people and process to achieve set targets – drive optimization to ensure ROI
Develop initiatives – ensure staff engagement and motivation levels are maintained to enhance staff growth and performance

Qualifications:

Bachelor’s degree in a business related function
7-10 years’ work experience in retail sales within FMCG or telecom industry
At least 2 years in Airtel Shops & Franchise Shops and good knowledge of channels is preferred
Able to handle, prioritize, multiple projects simultaneously and
IT literacy
Hands on approach able to operate in a performance driven organization

Competencies and behaviour

Ability to work under high stress with short-term targets and objectives
Business awareness
Strong analytical skills and problem solving skills
Excellent planning skills
High personal standards and goal oriented
Excellent interpersonal and presentation skills
Excellent and effective communications skills, both orally and in writing

October 23, 2024
Key Account Manager – Coast Region

Job description

Meet and exceed given sales quota targeting Corporate & SME business accounts in coast region
Develop key relationships at all levels, to drive solutions that are innovative and provide value relative to the customer’s respective business need
Responsible for overall account strategy & management to improve quality of relationships, product penetration, revenue share, supplier status and rankingServe as customer advocate, accountable for escalation and proper customer positioning on all issues pertaining to customer satisfaction
Ensure that all account plans, organizational charts, account information and related documentation are current and on file record
Provide overall management of new, existing portfolio and information relative to the customers including legal, product pricing, commercial management relative to contract agreements, price books, pricing tools, one-off deal specific bids, etc
Ensure accuracy and timeliness of reporting in sales pipeline management, all regular and ad hoc sales reports as and when required

October 23, 2024
Key Account Manager, Public Sector

Job description
Airtel Kenya wishes to recruit for the position of Key Account Manager – Public Sector, within the Enterprise Division. Reporting to the Head of Public Sector Sales, the incumbent’s role will include;

Sales: Meet and exceed given sales quota within an assigned portfolio of government and public sector accounts
Business Development: Develop key relationships at both national and county governments to drive solutions that are innovative and provide value relative to the customer’s respective business needs
Portfolio management: Responsible for overall account strategy & management to improve quality of relationships, product penetration, revenue share, supplier status and ranking
Advocate: Serve as customer advocate, accountable for escalation and proper customer positioning on all issues pertaining to customer satisfaction
Documentation: Ensure that all account plans, organizational charts, account information and related documentation are current and on file record
Contract life cycle management: Provide overall management of new, existing portfolio and information relative to the customers including legal, product pricing, commercial management relative to contract agreements, price books, pricing tools, one-off deal specific bids, etc.
Reporting: Ensure accuracy and timeliness of reporting in sales pipeline management, all regular and ad hoc sales reports as and when required

Qualifications:

Undergraduate Degree in business related field or economics
Minimum of 5 years’ experience in consultative selling, handling high value opportunities
Working experience in Telecoms, ICT, ISP, Banking or related industry
Good experience in managing complex solutions and government procurement
Good knowledge on work processes in both National and County Government

Competencies and behavior

Proactive, self-driven, energetic, resourceful and creative with experience of dealing with public sector
Good presentation skills, able to project a strong, positive image of self and the Company
Build good customer relationships at all levels to maximize Airtel Business’ ability
Able to deliver professional sales presentation, proposals and reports. High Proficiency in Excel and PowerPoint.
Must be a strong team player with a commitment to value-based leadership.

October 23, 2024
Opex and Efficiencies Specialist

Reporting to the Head of Network Operations, the incumbent’s role will include;

End-to-end planning and delivery of operating expenditure, monitoring and analysis followed by implementation of action plans aimed at optimizing Network operating expenses

Give inputs on OPEX saving initiatives in conjuction with relevent specialist managers to achive optimised OPEX annual targets.
Monitoring, analysis and control of various Network operating expenses constituents to achieve Annual Operating Plan targets
Drive an efficient and cost-optimised Network operations without affecting customer perceived network quality
Prepare monthly flash & forecast and other periodic reports pertaining to network opex for internal stakeholders
Conducting pilot studies and trials with partners and contractors for new innovations to achieve optimized network operating expenses
Deliver on set Network’s Annual Operating Plan operating expenses targets by drafting and running projects leading to opex efficiency

Qualifications:

Undergraduate Degree in Engineering/Technology (Electronics & Communication) or Finance
3-5 years of versatile experience in Network Operations or cost control
Good understanding of latest Telecom technologies and products

Competencies and behavior

Strong analytical skills
Strong organisational and motivational Skills
Good leadership skills; able to influence others
Creative to inculcate innovation and facilitate change management
Strong Communication and interpersonal skills
Good business acumen

October 23, 2024