Company Address: Address Parkside Towers, Nkrumah Rd, Box 73146-00200

IT Project Manager

Job description
Airtel Kenya wishes to recruit for the position of I.T Project Manager within the Information Technology Division. Reporting to the I.T Director, the incumbent’s overall role will be to lead the strategic planning for products, projects and release management across vertical and horizontal products and consults business units on projects and related product requirements.
Responsibilities include but are not limited to the following:

Lead development for all products, services and promotions
Working with existing or new vendors to ensure improved products and services
Working with I.T partners and other Airtel partners to ensure delivery of business platforms as per scope
Manage and track all Operating Country (OpCo) programs and projects through all phases as per Project Management and Release cycles and ensure delivery within agreed time, cost and scope and SLA
Conduct Project Governance Review with partners, vendors and publish the status to the relevant stakeholders
Implement build to operations (B2O) process, OLA and governance with the IT operations team and 3rd Party vendors
Key Technical SPOC for all business related functions related to Products and Promotions and development.

Expected key results:

Scoping of new products
Manage end-to-end delivery of OpCo IT program & projects within PRM scope
Lead developer for products & promotions
Manage the B20 for OpCo PRM program and project delivery

Qualifications:

Bachelor Degree in I.T / Engineering. An MBA will be an added advantage
Professional qualification in Project Management Techniques
2 years of experience as a core developer is required
3 years in project management is required, preferably in Telecom industry
Proven experience in eliciting requirements and testing

Competencies and behavior:

Customer centric
Strong project management and relationship management skills
Java Programming skills
Strong written and verbal communication skills including technical writing skills
Leadership skills

October 23, 2024
HR Analytics

Job description

Acts as an internal consultant and subject matter expert on statistical analysis, utilization reporting &various reporting techniques for HR data.
Using best practice research identifies links between human capital and business performance
Partner with the HRLT and strategy function to understand and deliver on their data needs including Human Capital analysis
Responsible for designing and implementing the Executive Dashboard and Human Capital Scorecard including setting target performance levels and gathering relevant benchmarks
Serves as primary HR Data representative both internal HR and externally to other stakeholders.
Leads detailed analysis of the impact, efficiency & effectiveness of major HR activities as measured by key performance indicators
Creates interpretive summaries of HR activity analysis for use by business unit and HRLT.
Designs and develops HR management reporting and KPI reporting tools.
Oversee processes for use by mid-level managers to plan for, track and evaluate HR activities and by senior leadership to evaluate the success of HR activities and make decisions about the deployment of HR capital.
Oversees and/or performs the collection and preparation of routine and special HR operational reports, including creating and executing collecting initiative-driven metrics and completes ad hoc reporting as requested by HR.
Serves as the point of contact for business area and HRLT’s requests for standardized HR data reporting design.
Summarizes reporting, highlights risks and actionable data to make recommendations for process changes and action plans.

NOTE:
Local applicants will be preferred

October 23, 2024
Head of Post Paid Retail

Job description
Airtel Kenya wishes to recruit for the position of Head of Post Paid Retail within the Business Head Division. Reporting to the Managing Director, the incumbent’s overall role will be to manage customer base & revenue growth on postpaid customer products.
Responsibilities include but are not limited to the following:

Define parameters for segmentation of postpaid products
Develop and implement robust and cost efficient route- to -market and tactical postpaid sales plans
Lead the team towards developing, building and establishing customer relationships with new and potential customers
Define themes and schemes to build loyalty and engrave brand for identified customer segments
Define customer service delivery measures for the respective postpaid team
Interpret and use customer satisfaction indices to better understand customer requirements and inform better decisions about customer value propositions
Oversee the creation and maintenance of a comprehensive database of correspondence with clients for business decision making
Plan and prepare sales forecasts, targets & action plans; oversee the execution of the same
Support collection and recovery efforts from segment accounts to ensure no bad debt opex is incurred
Coaching and mentoring team members

Expected key results:

Assist in achieving the Net Revenue & Gross Revenue targets
Working with stakeholders to drive end to end flawless implementation and execution of postpaid activities
Competitor Activity Monitoring
Ensuring new sites will always be profitable

Qualifications:

Bachelor Degree in Marketing, Business Administration or other related field. An MBA will be an added advantage
6 to 8 years of varied industry experience in retail sales or a minimum of 5 years of relevant experience in Telecom

Competencies and behavior

Strong analytical skills and problem solving skills
Entrepreneurial Ability
Good Business and Commercial acumen
Strong Leadership skills
Customer centric
Strong networking and relationship management skills

October 23, 2024
Non Voice Contact Manager Head of Airtel Money

Job description
Airtel Kenya wishes to recruit for the position of Non Voice Contact Manager within the Customer Service Division. Reporting to the Customer Service Director, the incumbent’s role involves mapping customer experience requirements vs. employee capabilities across all non-voice contact points with the aim of developing world class customer experience, and employee skills and capability; plan and execute Quality Assessment non-voice activities as per set standards and guidelines defined by management so as to improve Customer Satisfaction Index for the organization.
Responsibilities include but are not limited to the following:

Develop relevant KPIs & tracking mechanism/data for Service Recovery
Manage and drive performance of service recovery and complaint management
Drive process improvement initiatives
Ensure Social Media customer engagement KPIs are met (Response rate and Response time)Implement initiatives to increase self-service baseConduct products review and ensure product design standards are met
Develop Governance model according to Business Process agreement and ensure adherence
Create effective quality assessment processes to monitor management of customer queries, requests and complaints.
Ensure Team Coaching

Expected key results:

Drive quality standards for Airtel customer base
Formulate and Implement strategies on Social Media customer engagement
Customer Empowerment
Manage strategy and deployment of self-care and service platforms
Mailbox and Customer correspondents Management
Partner Management
Implement quality monitoring and assessment strategies
Driving CRM capability & work flow

Qualifications:

Bachelor Degree in Marketing, Business Administration or other related field. An MBA will be an added advantage
5 years with a minimum of 3 years in training management and QA service delivery role, preferably within the Telecoms industry.
Proficiency in Customer CRM platforms

Competencies and behavior

Able to handle, prioritize, multiple projects simultaneously
Able to handle high level of confidentiality regarding company and employee information
Fluent in English and able to articulate, express ideas and opinions
Good Presentation Skills
Strong problem solving skills, including ability to bring individuals or groups to consensus when divergent opinions exist.

go to method of application »

October 23, 2024
Accountant

Job description
Essential Duties and Responsibilities:

On daily prepare/review Bank/E-value /GL reconciliation per the format defined by HQ.
Follow up on a daily basis the reconciling items in the reconciliations.
Track all open items to ensure they are timely closed.

Relevant Experience:

Mandatory qualified accountant with recognized accounting body
2 – 3 years financial and operational with a financial services institution or role, preferably in a GSM or financial services environment.
Strong understanding of data analysis, and reconciliation methods and procedures
Hands on Microsoft Excel, Word and Oracle experience helpful.

Personal Characteristics & Behaviors:
The incumbent must possess and display the following characteristics:

Strong reporting and data interpretation skills
Strong controls exposure and experience
Experience with procedures development and enhancement
Excellent verbal and written communication, organizational and interpersonal skills
Strong communication skills with all levels of management in a professional capacity
Ability to work effectively under time constraints and deliver results by critical deadlines
Strong capability to pull reports, load information, and trend data
Ability to work seamlessly across businesses and hierarchy levels
High integrity is mandatory

Educational Qualification:
A Bachelor’s degree or equivalent work experience, preferably with a major in Finance, Economics, Accounting, and or other related job experience.

October 23, 2024
Zonal Business Manager

Job description
Reporting to the Sales Director, the main purpose of the role is to:

Manage customer base & revenue growth on both Airtel Mobile and Airtel Money Business.
Manage and support Airtel distribution partners and staff within the assigned region by planning and coordinating inter and extra departmental activities in order to maximize sales revenues, grow market share, foster distributor effectiveness through routine review meetings, manage company relationship with regional stakeholders to foster excellent corporate governance.
Develop and improve skill set for direct reports through continuous coaching and mentoring.
Maintain close watch on market dynamics that affect the business and report and keep record on competitor activities

Expected key results:

Manage the Channel Partners in the designated Zone
Market Development
Communication and Process Adherence
Financial Management
People Management

Skills:

Ability to innovate and deliver value to business at multiple levels
Ability to manage large scale with a very wide geographical scope across regions of assignment
Ability to manage an outsourcing partner to deliver business solution
High level of interpersonal skills and able to relate at all levels within the business.
Sound sales & Distribution experience – combination of both FMCG/Direct marketing
Customer intimacy
Keen on end to end to distributor and staff issues.
Sound analytical skills
Strong communication skills and should be able to lead cross functional teams.
High level of planning & execution capabilities
Good leadership skills to drive positive team synergy and productivity

Qualifications:

6 years or more of varied experience in Sales & Distribution
At least 2 years of relevant experience in Telecom at management level.
Extensive knowledge of telecoms business and value chain and sound understanding of distribution models and route to market.
Telecom analytical skills both local and regional
Bachelor’s degree in social sciences or relevant field (required)
Master’s in Business Administration (preferred)

October 23, 2024
Process & Compliance Manager

Job description
Airtel Kenya wishes to recruit for the position of Process & Compliance Manager, within the Supply Chain Management (SCM) Division. Reporting to the Director, the incumbent’s role will include;
The role will participate in direct coordination with relevant Business Functions, locally and globally in cascading, developing, implementing and monitoring Business and departmental process, governance and compliance for the operational country (OPCO).
Duties will include:

Identification and implementation of compliance monitoring framework and prepare compliance status reports to management and other stakeholders on a regular basis
Closure of Statutory and Internal Audit issues by implementation of agreed audit recommendations
Design Gap analysis for all compliance processes and controls
Assist and train SCM and other departments’ and partners of SCM on compliance issues to ensure a compliance culture within the OPCO.
Prepare internal compliance reports for the Group compliance office with regard to internal SCM compliance issues.
Provide all reports and information in a timely and accurate manner.
Create a culture of compliance by ensuring that management and staff embrace compliance by training.
Identify and assess the compliance risks associated with the OPCO’s current and future business activities including new products and services and new business relationships.
Regular Review Blue Book and related Supply Chain Control and process documents, proactively and continuously test the same for compliance and initiate improvement actions on cases of non-compliance.
Custodian of all SCM systems including but not limited to Oracle & CMS and support complete and efficient utilization of the same.

Expected key results:

Ensure 100% Vendor master (existing and current) on EFT payments model
High Partner Performance and satisfaction
Well managed compliance processes in SCM and risk management strategies

Qualifications:

5+ years’ experience in busy multinational Supply chain/Procurement/commercial environment –Telecom experience –added advantage
Mastery of SCM principles, policies, concepts and systems
Knowledge of Oracle or any other ERP system and MS Excel
Good knowledge of the Capex & Opex ordering and tracking systems
Good knowledge of compliance and anti-fraud procedures
Bachelor’s degree is required in Business, Information Technology or Equivalent.
Graduate Diploma of the Chartered Institute of Purchasing & Supply (UK) – (added advantage)

Competencies and behavior

Able to handle & prioritize, multiple projects simultaneously
Able to operate in a fast moving high performance driven organisation
Possess good problem solving skills – ability to visualize the problem and think abstractly to solve it

October 23, 2024
Data Center Manager

Job description
Airtel Kenya wishes to recruit for the position of Data Center Manager, within the Networks Division. Reporting to the Operations Manager, the incumbent’s role will include;

Processes:

Obtaining and analyzing business inputs, CAPEX forecast, past trends, efficiency built up and execution plan to achieve the AOP
Continuous engagement of Strategic Partners, vendors, and contractors and replication of industry best practices
Innovation and implementation of energy cost saving features in all network elements, (e.g. DG delay features, Auto TRX shutdown feature, Diesel consumption standardization, etc.)
Customer Management:
Cost and operational innovation & best practice implementation for energy cost optimization.
Partner / Vendor and Employee Engagement:
Regular review to ensure structured feedback mechanism from & to strategic partners, central team, contractors etc.
Conducting pilot studies & trials with partners and contractors for new innovations to achieve optimized energy cost.

Financials:

Energy cost strategy plan implementation, periodical review and monitoring

Expected key results:

AOP Energy cost plan for entire Network – passive & active. Monitoring, analysis and control of Energy cost to achieve AOP targets
Efficient and cost-optimized Network operations without affecting customer perceived network quality.
Enhanced engagement level of strategic partners and vendors
Deliver / overachieve AOP Energy cost targets.

Qualifications:

5-10 versatile experience in electrical infrastructure including Gensets, Batteries, LT Panels, Energy efficiency features, solar panels, electrical product specifications, etc.
Deep understanding of latest Telecom technologies and products to bring about cost efficiency.
Bachelor’s degree is required in Engineering/Technology (Electrical & Power Systems)
Master’s in relevant field (preferred)

Competencies and behavior

Strong analytical skills
Strong Organisational & Motivational Skills
Motivational Leadership skills / Driving Ability.
Inculcating innovation & facilitating change management.
Strong Inter Group Communication and Interpersonal skills.
Business & Commercial Acumen.

October 23, 2024
Key Account Manager (Corporate Sales)

Job description
Airtel Kenya is looking for suitable candidates to strengthen our Corporate Sales team within the Enterprise & Wholesale Business Division. Managing a dedicated portfolio of key business accounts, the role holder will be responsible for overall business account strategy and management, account development and delivery of an aggressive sales quota.
Reporting to the Head of Corporate Sales, the key responsibilities for this role will include;

Quota bearing – Meet and exceed sales targets within a dedicated target market list of multinational corporations (MNCs), strategic business accounts and GTM partners
Understand customer overall strategy, ICT roadmap and key business drivers; and build plans with customer that address their needs while expanding Airtel Business services market share/penetration, and share of customer Telco spend
Develop multi-level and multi-functional long-term relationships (CEO, CFO, CIO, Business Unit Leaders) that help to position Airtel as a trusted advisor and business partner to the customer
Drive enterprise and business solutions that are both innovative and responsive to the customer needs, fully understanding the customer buying cycle and mapping that to the sales process to manage business opportunities and sales pipelines
Serve as customer advocate, accountable for escalation and proper customer positioning on all issues pertaining to customer satisfaction across organizational and departmental boundaries
Ensure maximum customer exposure through a proactive approach of regular sales calls and visits, as well as service reviews with relationship management teams
Ensure that all account plans, organizational charts, updated customer databases and other related documentation at both the executive summary level and line management detail level are kept current. Providing critical communication links to the customer, business units, necessary functional organizations, executive and senior managers
Keep up to date information on the customers including legal, product pricing, commercial management relative to contract agreements, price books, pricing tools, one-off deal specific bids, etc. and ensure that the customer contract is kept up-to-date
Ensure accuracy and timeliness of reporting in sales pipeline management & opportunity management, as well as all regular and ad hoc sales reports & analysis
As required provide concise and professional presentations to customer and Airtel Business management

Qualifications & Competencies:

Degree in Business, Finance, Economics, Marketing or related fields is required. Professional memberships and accreditations is an added advantage.
3-5 years proven track record in consultative selling, business consulting and business development.
Managing key/strategic business accounts, relationships and top dollar business opportunities
Knowledge of creating business solutions for customers based on the customer business plans and priorities rather than on a company’s product offering
A strong background in telecoms (ISP / Carrier / Fully Integrated Operator) or banking industry selling business solutions and a good knowledge of current services, solutions and trends is a key competency for the role
Ability to project a strong positive image of him/herself and the company
Sound business and commercial acumen

October 23, 2024
Key Account Manager (Public Sector): Re-advertisement

Job description
Airtel Kenya wishes to recruit for the position of Key Accounts Manager – Public Sector, within the Enterprise Division. Reporting to the Head of Public Sector Sales, the incumbent’s role will include;

Sales: Meet and exceed given sales quota within an assigned portfolio of government and public sector accounts
Business Development: Develop key relationships at both national and county governments to drive solutions that are innovative and provide value relative to the customer’s respective business needs
Portfolio management: Responsible for overall account strategy & management to improve quality of relationships, product penetration, revenue share, supplier status and ranking
Advocate: Serve as customer advocate, accountable for escalation and proper customer positioning on all issues pertaining to customer satisfaction
Documentation: Ensure that all account plans, organizational charts, account information and related documentation are current and on file record
Contract life cycle management: Provide overall management of new, existing portfolio and information relative to the customers including legal, product pricing, commercial management relative to contract agreements, price books, pricing tools, one-off deal specific bids, etc.
Reporting: Ensure accuracy and timeliness of reporting in sales pipeline management, all regular and ad hoc sales reports as and when required

Qualifications:

Undergraduate Degree in business related field or economics is required
Minimum of 5 years’ experience in consultative selling, handling high value opportunities
Working experience in Telecoms, ICT, ISP, Integrators, Banking or related industry
Good knowledge on work processes in both National and County Government is an advantage
Good experience in managing complex solutions and government procurement

Competencies and behaviour:

Proactive, self-driven, energetic, resourceful and creative with experience of dealing with public sector
Good presentation skills, able to project a strong, positive image of self and the Company
Build good customer relationships at all levels to maximize Airtel Business’ ability
Able to deliver professional sales presentation, proposals and reports.
High Proficiency in Excel and PowerPoint.
Must be a strong team player with a commitment to value-based leadership.

Interested and qualified candidates are invited to apply for the role by sending an application letter and resume. State the name of the vacancy on the email subject if applying via email to hr@ke.airtel.com.
Candidates who applied earlier need not re-apply.
Only shortlisted candidates will be contacted.

October 23, 2024