Company Address: Address Parkside Towers, Nkrumah Rd, Box 73146-00200

Head Data

JOB PURPOSE
To drive the development of the data and device portfolio in line with Airtel vision and objectives through focus on all three key pillars of Products, Platforms and Analytics.
RESPONSIBILITIES AND ACCOUNTABILITIES:

To define strategy and roadmap of products and initiatives to develop and monetize data portfolio.
To lead a team of high impact products and innovation managers; maintain efficient cross-functional group and local team integration and communication with other stakeholders.
To drive revenue and develop policies and guidelines to regulate all aspects of data portfolio.
To define and develop Key Performance Indicators and reporting process to monitor performance of the portfolio including Products, Platforms and analytics
To monitor market trends; facilitate partnership with relevant market stakeholders and compliance to all regulatory bodies requirements surrounding data products.
To develop data competencies across the group by providing expertize and support when needed to optimize execution of operation plan.

COMPETENCIES

General management
Proven Team Leadership skills
Ability to influence and get things done quickly
Ability to work in a cross-cultural/ cross-country environment
Creativity (out-of-the box thinking) and strong entrepreneurial spirit
Strong Commercial Acumen
Strong Customer orientation
Excellent Communication and Negotiation Skills
Analytical and problems solving
Data related technology awareness

QUALIFICATIONS AND EXPERIENCE

Bachelor of Business Related field / Technology with in-depth understanding of telecom trends
Master Degree of Commerce/ Engineering
Minimum 10 years experience in marekting or data related field in a highly complex environment
5+ years of experience in leading cross-cultural teams

October 24, 2024
Airtel Money Distribution Manager Airtel Money Operations Manager

Airtel Kenya is recruiting for the position of Airtel Money Distribution Manager, within the Airtel Money Division. This role will report to the Head of Airtel Money and a matrix reporting line to the Sales and Distribution Director.
The key responsibilities for this role shall include the following;

Drive Airtel Money retail revenues and manage money transfer budgets: Formulate the retail sales strategy and manage the expenditure budget
Planning and managing Airtel Money distribution rollout, Multi branded Agent and Dealer Network: Set up service norms, identify and open new AM agents. Convert existing Airtel Sim Selling Outlets (SSO), Retail Selling Outlets (RSO) and other mobile money agents to Airtel Money Agents.
Roll out of own Airtel Money Branches and Airtel Money kiosks: Initiate roll out at sub location levels and work with Channel partners who will deploy these branches and kiosks
Float Management: Plan and execute a sustainable float distribution model and viable agent business
Manage Trade Support Partner: Set and review KPI’s for the trade support business partners and drive attainment of country business retail trade objects through the retail sales team. Communicate to the third party agents on issues of compliance and irregularity while building positive relationships that benefit the business
Regulatory compliance: Ensure compliance to Company’s Know Your Customer (KYC), Customer Due Diligence (CDD) measures while building the distribution network of Super agents/ Aggregators and agents (multi branded and owned). Drive and support Anti Money Laundering/Countering Financing of Terrorism (AML/CFT) framework by being aware and adhering to the laid down policies and procedures.
Team Management: Build a robust team to recruit, train and service the multi branded outlets and supervise Channel partners to ensure the operation effeciency of kiosks, branches and good manpower to run these outlets. Actively coach, train and monitor the sales team’s target achievement

Qualifications:

Bachelor’s Degree preferably in Sales, Marketing or Related Business Field from a reputable University; an MBA is an added advantage
5 – 8 years retail sales experience with good time management, planning and organizing skills
Good decision making, analytical, negotiation, problem solving skills
Good people management and interpersonal skills
Excellent communication and presentation skills with a very good business acumen
A good financial understanding would be desirable
Attention to details, personal motivation and alertness, high quality work deadlines
Team Player, adaptable, proactive and customer centric

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October 24, 2024
Head Home Broadband

Job description
JOB PURPOSE
Airtel plans to continue its support towards the expansion of Broadband in Africa by expanding its product portfolio and becoming operator of choice for Home Broadband and SOHO segments.
This role is responsible for Driving and developing the Home Broadband Strategy across 14 markets for our Africa. This includes the following,

Own the overall Revenue, Customer-Share and profitability of the segment across Africa
Lead the strategy for deployment of relevant technology for providing the services and ensuring partnerships with relevant technology provider
Driving Partnership with Technical & Content Partners. Lead the design of Consumer propositions and Developing the Channel strategy for the various geographies
Drive customer adoption resulting in increase of Revenue and segment profitability
Manage the Home Broadband Leads across all Markets for delivery of country wise revenue & profitability

RESPONSIBILITIES AND ACCOUNTABILITIES:

Generating key customer insights on use of home broadband solutions (needs – met and unmet, usage behaviour, customer journeys, key pain points, services / content needed etc)
Competition Benchmarking : Understanding Competition Strengths & Weakness on both technology deployed for service and consumer propositions
Developing product / service proposition for each market based on the customer insights and current market landscape
Identifying partners to fulfil the customer proposition (Technical, content and channel partners)
Developing the Go To Market strategy for each market (product, pricing, channel – direct and indirect, promotions)
Developing teams in each of the countries for the FTTH & Later for IPTV/ Mobile TV
Managing the overall proposition and product roadmap for the Home Broadband portfolios from initial product to more comprehensive offerings.
Overall responsibility of the meeting the aggressive business growth targets and defining the optimal capacity for future growth requirements
Ensuring excellent execution of distribution plans across Opcos by coaching and performance management.
Managing the Profitability of the segment thru the Right mix of Products

COMPETENCIES

Resilience and ability to deliver against stretch targets
Understanding the competition landscape in each of the market – players, the market size, regulations, technologies used (FFTH, LTE, IWAN or any other), devices offered, spectrum used
Proven Team Leadership skills
Ability to influence and get things done quickly
Ability to work in a cross-cultural/ cross-country environment
Creativity (out-of-the box thinking) and strong entrepreneurial spirit
Strong Commercial Acumen
Strong Customer orientation
Excellent Communication and Negotiation Skills

QUALIFICATIONS AND EXPERIENCE

Bachelor of Technology with in-depth understanding of telecom trends
MBA in marketing
10+ years of experience in leading a highly qualified and experienced team in a highly complex environment
5+ years of experience in leading cross-cultural teams
15+ years of in-depth Sales and Marketing experience in the telecom/ FMCG/ Retail space

October 24, 2024
Airtel Money Assurance Analyst

Job description
Improve compliance environment by supporting OPCOs to ensure availability of tools (e.g. dashboards, SOPs). Effective and timely knowledge share (key learnings). Timely closure of incidents
AM Open Risk Management (Systems)
Follow up resolution of system vulnerabilities Identified from incidents, audits and routine controls via Managed Service partner engagement and driving/ tracking closure on a schedule Africa wide.
AM Open Risk Management (Processes)
Follow up resolution of process vulnerabilities Identified from incidents, audits and routine controls. Documenting revised processes and follow up of rollout/ implementation.
Reporting
Prepare multiple high quality (consolidated) complete and accurate reports in a format suitable for the message and audience and ensure that correct and complete information is sent to the correct recipients on schedule.

October 24, 2024
Non Voice Contact Manager Zonal Sales Manager

Job description
Airtel Kenya wishes to recruit for the position of Non Voice Contact Manager within the Customer Service Division. Reporting to the Customer Service Director, the incumbent’s role involves mapping customer experience requirements vs. employee capabilities across all non-voice contact points with the aim of developing world class customer experience, and employee skills and capability. Plan and execute Quality Assessment non-voice activities as per set standards and guidelines defined by management so as to improve Customer Satisfaction Index for the organization.
Responsibilities include but are not limited to the following:

Develop relevant Key Performance Indicators and tracking mechanisms/data for Service Recovery
Manage and drive performance of service recovery and complaint management
Drive process improvement initiatives
Ensure Social Media customer engagement KPIs are met (Response rate and Response time)
Implement initiatives to increase self-service base
Conduct products review and ensure product design standards are met
Develop governance model according to Business Process agreement and ensure adherence
Create effective quality assessment processes to monitor management of customer queries, requests and complaints.
Motivate, manage team performance and drive coaching

Expected key results:

Drive quality standards for Airtel customer base
Formulate and Implement strategies on Social Media customer engagement
Customer Empowerment
Manage strategy and deployment of self-care and service platforms
Mailbox and Customer correspondents Management
Partner Management
Implement quality monitoring and assessment strategies
Driving CRM capability & work flow

Qualifications:

Bachelor Degree in Marketing, Business Administration or other related field.
An MBA will be an added advantage
5 years with a minimum of 3 years in training management and QA service delivery role, preferably within the Telecoms industry.
Proficiency in Customer CRM platforms

Competencies and behavior

Able to handle, prioritize, multiple projects simultaneously
Able to handle high level of confidentiality regarding company and employee information
Fluent in English and able to articulate, express ideas and opinions
Good Presentation Skills
Strong problem solving skills, including ability to bring individuals or groups to consensus when divergent opinions exist.

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October 24, 2024
Auditor.internal Audit & Corporate Compliance

Job Description

Reporting to the IS Audits Manager, the IS Internal Auditor will be responsible for;

Planning and scoping of annual and ad hoc IS audits in liaison with IS Audit Manager
Preparing detailed IS Audit programs and procedures for each IS audit assignment which may include IS network reviews, Business application systems review, Database reviews, IS security reviews, IS development/acquisition reviews, IS processes review etc.
Execute IS audit assignments in accordance with IS audit standards and best practice to ensure confidentiality, integrity and availability of data and business applications
Perform audit follow-up and tracking of open audit findings to ensure that audit findings are closed within the agreeable timelines and the same is updated in the Teammate system
Facilitate IS risk assessments to identify inherent and potential risks and ensure implementation of mitigation measures.
Perform assessment of control environment for all the documented internal controls within IS organisation
Participate by providing quality assurance in technology acquisition, implementation and sign off of IS projects
Assist in extraction and analysis of audit data using data analytical tools and CAATs (e.g. ACL, business objects, IDEA, Teammate analytics, digital forensic tools etc) to improve auditors’ efficiency and productivity.
Preparation of high quality audit reports and PowerPoint presentations on IS audits, IS risks and opportunities.
Participate in testing of application controls and make recommendations to enhance their effectiveness
Engage with external parties to acquire knowledge (professional development) on the developments related to IT sector’s laws, regulations, best practices, tools, techniques and audit standards
Perform other related duties as assigned

Qualifications

Bachelor’s degree in IT related specialisation as well as one or more relevant professional certifications (i.e. CPA, CIA, CISA, CFE)
A minimum of at least 3 years audit experience is required
Ability to observe and understand business processes ensuring processes are documented completely and accurately
Ability to apply audit standards and best practice through practical application
Proactive in researching IS best practice concepts in order to apply as appropriate
Strong organisation and follow up skills including the ability manage stakeholders expectations and handle competing priorities
Possess an appropriate combination of technical expertise in fields such as auditing, Information Technology, operations, and investigations.
Ability to adapt to changes in complex environment
Demonstrated ability to work in a team of diverse stakeholders.

October 23, 2024
Revenue Planning Usage and Retention Manager Head of Operations

Job description
Airtel Kenya wishes to recruit the position of Revenue Planning Usage and retention Manager within Marketing Division. This role reports to the Head of Usage and retention.
Key responsibilities of the role include;

Assist the Head of Usage and retention in the market planning process. This involves market sizing, forecasting and market share tracking and reporting for each revenue / product lines
Assist in the revenue planning process which involves revenue tracking of individual product lines versus targets and following up with individual revenue heads in the department for target achievements.
Manage expenditure for the marketing department by tracking the budget usage against approved guidelines
Validate all price propositions, which are planned to be launched to ensure that they meets the overall business objective
Coordinate with network department in the commercial capex rollout which include site rollout and ensure sites are rolled out in time set and within marketing specifications
Manage market research activities by analyzing data, integrating customer feedback with business processes, and creating business insights to support strategic planning, marketing, new product development, service improvements, performance tracking and other Company priorities.
Ensure compliance of all marketing processes

Qualifications:

A Bachelor’s degree in a business related field
Post graduate qualifications in CPA / CFA / ACCA or equivalent recognized financial reporting and/or analysis.
4- 8 years’ experience in a similar role or in corporate finance.
Good working knowledge of advanced Excel and SQL

Competencies and behavior

Good analytical skills and business acumen
Excellent presentation and communication skills
Proactive individual with good leadership and managerial skills
Able to build collaborative relationships
Passionate about delivering value and exceeding expectations

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October 23, 2024
Lead Expert – Postpaid and Enterprise Applications

Job description
RESPONSIBILITIES AND ACCOUNTABILITIES:

Candidate must have experience in postpaid/BSS/OSS and Enterprise platforms, having ideally completed similar transitions / implementations/ migrations, operations management and solution delivery multiple across Operating Companies
Leading the postpaid/BSS and Enterprise applications Solution work stream through a cross BU team, candidate will be responsible for:
E2E Product management, Business requirement alignment, cross functional engagements.
Design, planning and delivery.
Operations Issues management
Driving faster time to market, low cost of change and simple solutions to create business value
Cross-functional collaboration with functions like Technology, Business, Sourcing, Finance and other stakeholders like partners and vendors.
Working with and developing the expert community across OPCOs for delivering postpaid and Enterprise solutions
Demand management execution based on KPIs and principles and feed them in the product roadmap.
Participates in Vendor management and Vendor performance management for key IT application vendors. Follow up and evaluate vendor solutions and performance. Drive product roadmap with vendors.
Secure that simplification & innovation are implemented as a regular way of work in Airtel Africa OPCOs
Driving BUs on Simplification & standardization principles and following reference architecture
Alignment of systems to business strategy & Delivery of Services and resolution of issues.
Continuously engage with Business & Technology departments to understand the issues, requirements and engage with the Partners for proper resolution and delivery of services as per agreed time and SLAs.
Ensure integration of various solutions with IT & Network Echo Systems to ensure the proper management of Customer Lifecycle for specific product
Technical Lead and Program Manager for BSS/CRM/Enterprise systems for Airtel Africa
CR evaluation, effort estimation and delivery Management across OPCOs
CRM & Billing Portfolio and application Release management and roadmap for Africa.
The technical and solution lead working with solution partners, Airtel Africa Architecture and Operations teams.

COMPETENCIES:

Technical expertise in BSS/OSS, IN, Mediation, Provisioning
Strong technical understanding of GSM network, Sigtran, IP and APIs
Strong understanding of Telco’s & experience focus on IN, mediation, provisioning,
Forward leaning and adaptive approach towards new technologies & trends (Digital/Cloud/Virtualization).
Ability to code would be desirable
Proven ability to influence decision makers and facilitate complex processes and decisions
Have demonstrated a passion for delivering results, self-driven “get the job done”, pro-active
Excellent communication, inter personal and coordination skills
Fluent spoken and written English is a must
University degree (Engineering or Computer Science)
Minimum 10 years’ relevant experience in telecommunication/other relevant industry

October 23, 2024
Assistant Accountant.Outstation Finance Barclays Plaza

Job description

Prepare and submit returns, process payments and update financial accounting records in compliance with management and regulatory requirements.
Prepare daily sales returns and ensure they are balanced and follow up any delayed sales reports or discrepancies with sales office
Update financial records, bank accounts, debtors ledgers, creditors ledgers for accuracy and completeness
Reconcile daily cash sales to sales reports and follow up any discrepancies with sales offices to ensure all cash is accounted for.
Raise cash receipts and bank daily sales to prevent loss and in compliance with Treasury policy.
Verify supplier invoices(including petty cash claims) against supporting documents to ensure they are accurate and authentic
Reconcile supplier statements balances to creditor’s ledger balances and follow up any differences with suppliers to avoid overpayments and delays in payments.
In liaison with the sales offices, receive and process ticket refund requests and prepare payments vouchers to refund customers amounts due to them for unutilised tickets.
Dispatch invoices to credit customers promptly for early collections while ensuring accuracy to avoid disputes
Reconcile customer balances to outstanding invoices, send out periodic statements to customers and follow up payments from credit customers to ensure debts are promptly paid.
Resolve credit and refund customer disputes to ensure prompt collection of debts and customer satisfaction

Requirements

Bcom Accounting or related business degree from a recognised University
CPA (K) or its equivalent
2 years relevant accounting experience
Proficiency in MS Office applications.
Good review techniques

October 23, 2024
Facilities, Systems & Compliance Manager

Job description
Airtel Kenya wishes to recruit for the position of Facilities, Systems & Compliance Manager within the Supply Chain Management (SCM) Division. Reporting to the SCM Director, the incumbent’s overall role is effective and proactive facilities management of owned and leased company offices and BTS Sites and management of all Facilities Partners. Overall responsibility of all Supply Chain Support Systems including the ERP and Contracts Management System, and proactive Supply Chain Risk Management to mitigate risks and minimize business exposures.
Responsibilities include but are not limited to the following:

Ensure timely renewal and payment of landlords to maintain target RNA; ensure retained sites have Valid leases as well as key regulatory licenses such as NEMA, KCAA & PPA2
Manage, monitor and ensure site acquisition as per agreed SLA and plan for both IBS & Macro sites.
Initiate and ensure complete sign off of all property leases & payments within contractual terms
Preparation of various reports and dashboards released by Group SCM from time to time (SCM Dashboard & Partner PO sign off).
Maintenance of updated database of all key SCM reports and trackers sent to SCM group and others
Responsibility over Oracle ERP, Contracts Management System and Other Supply Chain support systems.
Ensure maintenance and repair of all the Parkside office, regional switch rooms and shops;
Ensure that purchase requisitions and Opex forms for all office support services are raised on time and within budget in Oracle and progress for timely processing of Purchase orders;
Ensure Progressing of payment of office support services providers as per agreed credit terms and reviewing performance of office support services providers
Ensure proper budgets reports are forwarded as required and monitor the budget monthly to ensure spend is within budget,
Monitor Opco compliance with the Annual Operating Plan (AOP) commitments and report on major variances;
Proactive review of potential and inherent Supply Chain risks and mitigating measures.
Prompt and timely implementation of all audit observations and recommendations.

Expected key results:

Management of retained Sites.
Site Acquisition & Lease Management
Systems management & Performance reporting
Facilities Management
Capex – Opex tracking & Compliance with Annual Operating Plan and Management of Admin budgets
Project management & Monitoring
Contract Management
Compliance Management

Qualifications:

5+ years’ experience in busy multinational Procurement/commercial environment is required. Telecom industry experience is an advantage
University degree in Business, Supply Chain Management or Equivalent
Graduate Diploma of the Chartered Institute of Purchasing & Supply (UK) is an advantage

Competencies and behavior

Facilities & real estate management
Functional knowledge of purchase to pay and logistics processes and operations; procurement principles, policies, concepts and systems
Excellent knowledge of ERP/Oracle
Financial knowledge
Excellent Interpersonal Skills
Highly analytical

October 23, 2024