Company Address: Address Parkside Towers, Nkrumah Rd, Box 73146-00200

Zonal Business Manager

Job description
Reporting to the Sales Director, the main purpose of the role is to:

Manage customer base & revenue growth on both Airtel Mobile and Airtel Money Business.
Manage and support Airtel distribution partners and staff within the assigned region by planning and coordinating inter and extra departmental activities in order to maximize sales revenues, grow market share, foster distributor effectiveness through routine review meetings, manage company relationship with regional stakeholders to foster excellent corporate governance.
Develop and improve skill set for direct reports through continuous coaching and mentoring.
Maintain close watch on market dynamics that affect the business and report and keep record on competitor activities

Expected key results:

Manage the Channel Partners in the designated Zone
Market Development
Communication and Process Adherence
Financial Management
People Management

Skills:

Ability to innovate and deliver value to business at multiple levels
Ability to manage large scale with a very wide geographical scope across regions of assignment
Ability to manage an outsourcing partner to deliver business solution
High level of interpersonal skills and able to relate at all levels within the business.
Sound sales & Distribution experience – combination of both FMCG/Direct marketing
Customer intimacy
Keen on end to end to distributor and staff issues.
Sound analytical skills
Strong communication skills and should be able to lead cross functional teams.
High level of planning & execution capabilities
Good leadership skills to drive positive team synergy and productivity

Qualifications:

6 years or more of varied experience in Sales & Distribution
At least 2 years of relevant experience in Telecom at management level.
Extensive knowledge of telecoms business and value chain and sound understanding of distribution models and route to market.
Telecom analytical skills both local and regional
Bachelor’s degree in social sciences or relevant field (required)
Master’s in Business Administration (preferred)

October 25, 2024
Process & Compliance Manager

Job description
Airtel Kenya wishes to recruit for the position of Process & Compliance Manager, within the Supply Chain Management (SCM) Division. Reporting to the Director, the incumbent’s role will include;
The role will participate in direct coordination with relevant Business Functions, locally and globally in cascading, developing, implementing and monitoring Business and departmental process, governance and compliance for the operational country (OPCO).
Duties will include:

Identification and implementation of compliance monitoring framework and prepare compliance status reports to management and other stakeholders on a regular basis
Closure of Statutory and Internal Audit issues by implementation of agreed audit recommendations
Design Gap analysis for all compliance processes and controls
Assist and train SCM and other departments’ and partners of SCM on compliance issues to ensure a compliance culture within the OPCO.
Prepare internal compliance reports for the Group compliance office with regard to internal SCM compliance issues.
Provide all reports and information in a timely and accurate manner.
Create a culture of compliance by ensuring that management and staff embrace compliance by training.
Identify and assess the compliance risks associated with the OPCO’s current and future business activities including new products and services and new business relationships.
Regular Review Blue Book and related Supply Chain Control and process documents, proactively and continuously test the same for compliance and initiate improvement actions on cases of non-compliance.
Custodian of all SCM systems including but not limited to Oracle & CMS and support complete and efficient utilization of the same.

Expected key results:

Ensure 100% Vendor master (existing and current) on EFT payments model
High Partner Performance and satisfaction
Well managed compliance processes in SCM and risk management strategies

Qualifications:

5+ years’ experience in busy multinational Supply chain/Procurement/commercial environment –Telecom experience –added advantage
Mastery of SCM principles, policies, concepts and systems
Knowledge of Oracle or any other ERP system and MS Excel
Good knowledge of the Capex & Opex ordering and tracking systems
Good knowledge of compliance and anti-fraud procedures
Bachelor’s degree is required in Business, Information Technology or Equivalent.
Graduate Diploma of the Chartered Institute of Purchasing & Supply (UK) – (added advantage)

Competencies and behavior

Able to handle & prioritize, multiple projects simultaneously
Able to operate in a fast moving high performance driven organisation
Possess good problem solving skills – ability to visualize the problem and think abstractly to solve it

October 25, 2024
Data Center Manager

Job description
Airtel Kenya wishes to recruit for the position of Data Center Manager, within the Networks Division. Reporting to the Operations Manager, the incumbent’s role will include;

Processes:

Obtaining and analyzing business inputs, CAPEX forecast, past trends, efficiency built up and execution plan to achieve the AOP
Continuous engagement of Strategic Partners, vendors, and contractors and replication of industry best practices
Innovation and implementation of energy cost saving features in all network elements, (e.g. DG delay features, Auto TRX shutdown feature, Diesel consumption standardization, etc.)
Customer Management:
Cost and operational innovation & best practice implementation for energy cost optimization.
Partner / Vendor and Employee Engagement:
Regular review to ensure structured feedback mechanism from & to strategic partners, central team, contractors etc.
Conducting pilot studies & trials with partners and contractors for new innovations to achieve optimized energy cost.

Financials:

Energy cost strategy plan implementation, periodical review and monitoring

Expected key results:

AOP Energy cost plan for entire Network – passive & active. Monitoring, analysis and control of Energy cost to achieve AOP targets
Efficient and cost-optimized Network operations without affecting customer perceived network quality.
Enhanced engagement level of strategic partners and vendors
Deliver / overachieve AOP Energy cost targets.

Qualifications:

5-10 versatile experience in electrical infrastructure including Gensets, Batteries, LT Panels, Energy efficiency features, solar panels, electrical product specifications, etc.
Deep understanding of latest Telecom technologies and products to bring about cost efficiency.
Bachelor’s degree is required in Engineering/Technology (Electrical & Power Systems)
Master’s in relevant field (preferred)

Competencies and behavior

Strong analytical skills
Strong Organisational & Motivational Skills
Motivational Leadership skills / Driving Ability.
Inculcating innovation & facilitating change management.
Strong Inter Group Communication and Interpersonal skills.
Business & Commercial Acumen.

October 25, 2024
Key Account Manager (Corporate Sales)

Job description
Airtel Kenya is looking for suitable candidates to strengthen our Corporate Sales team within the Enterprise & Wholesale Business Division. Managing a dedicated portfolio of key business accounts, the role holder will be responsible for overall business account strategy and management, account development and delivery of an aggressive sales quota.
Reporting to the Head of Corporate Sales, the key responsibilities for this role will include;

Quota bearing – Meet and exceed sales targets within a dedicated target market list of multinational corporations (MNCs), strategic business accounts and GTM partners
Understand customer overall strategy, ICT roadmap and key business drivers; and build plans with customer that address their needs while expanding Airtel Business services market share/penetration, and share of customer Telco spend
Develop multi-level and multi-functional long-term relationships (CEO, CFO, CIO, Business Unit Leaders) that help to position Airtel as a trusted advisor and business partner to the customer
Drive enterprise and business solutions that are both innovative and responsive to the customer needs, fully understanding the customer buying cycle and mapping that to the sales process to manage business opportunities and sales pipelines
Serve as customer advocate, accountable for escalation and proper customer positioning on all issues pertaining to customer satisfaction across organizational and departmental boundaries
Ensure maximum customer exposure through a proactive approach of regular sales calls and visits, as well as service reviews with relationship management teams
Ensure that all account plans, organizational charts, updated customer databases and other related documentation at both the executive summary level and line management detail level are kept current. Providing critical communication links to the customer, business units, necessary functional organizations, executive and senior managers
Keep up to date information on the customers including legal, product pricing, commercial management relative to contract agreements, price books, pricing tools, one-off deal specific bids, etc. and ensure that the customer contract is kept up-to-date
Ensure accuracy and timeliness of reporting in sales pipeline management & opportunity management, as well as all regular and ad hoc sales reports & analysis
As required provide concise and professional presentations to customer and Airtel Business management

Qualifications & Competencies:

Degree in Business, Finance, Economics, Marketing or related fields is required. Professional memberships and accreditations is an added advantage.
3-5 years proven track record in consultative selling, business consulting and business development.
Managing key/strategic business accounts, relationships and top dollar business opportunities
Knowledge of creating business solutions for customers based on the customer business plans and priorities rather than on a company’s product offering
A strong background in telecoms (ISP / Carrier / Fully Integrated Operator) or banking industry selling business solutions and a good knowledge of current services, solutions and trends is a key competency for the role
Ability to project a strong positive image of him/herself and the company
Sound business and commercial acumen

October 25, 2024
Key Account Manager (Public Sector): Re-advertisement

Job description
Airtel Kenya wishes to recruit for the position of Key Accounts Manager – Public Sector, within the Enterprise Division. Reporting to the Head of Public Sector Sales, the incumbent’s role will include;

Sales: Meet and exceed given sales quota within an assigned portfolio of government and public sector accounts
Business Development: Develop key relationships at both national and county governments to drive solutions that are innovative and provide value relative to the customer’s respective business needs
Portfolio management: Responsible for overall account strategy & management to improve quality of relationships, product penetration, revenue share, supplier status and ranking
Advocate: Serve as customer advocate, accountable for escalation and proper customer positioning on all issues pertaining to customer satisfaction
Documentation: Ensure that all account plans, organizational charts, account information and related documentation are current and on file record
Contract life cycle management: Provide overall management of new, existing portfolio and information relative to the customers including legal, product pricing, commercial management relative to contract agreements, price books, pricing tools, one-off deal specific bids, etc.
Reporting: Ensure accuracy and timeliness of reporting in sales pipeline management, all regular and ad hoc sales reports as and when required

Qualifications:

Undergraduate Degree in business related field or economics is required
Minimum of 5 years’ experience in consultative selling, handling high value opportunities
Working experience in Telecoms, ICT, ISP, Integrators, Banking or related industry
Good knowledge on work processes in both National and County Government is an advantage
Good experience in managing complex solutions and government procurement

Competencies and behaviour:

Proactive, self-driven, energetic, resourceful and creative with experience of dealing with public sector
Good presentation skills, able to project a strong, positive image of self and the Company
Build good customer relationships at all levels to maximize Airtel Business’ ability
Able to deliver professional sales presentation, proposals and reports.
High Proficiency in Excel and PowerPoint.
Must be a strong team player with a commitment to value-based leadership.

Interested and qualified candidates are invited to apply for the role by sending an application letter and resume. State the name of the vacancy on the email subject if applying via email to hr@ke.airtel.com.
Candidates who applied earlier need not re-apply.
Only shortlisted candidates will be contacted.

October 25, 2024
Zonal Business Manager Zonal Sales Manager

Job description
Reporting to the Sales Director, the main purpose of the role is to:
Manage customer base & revenue growth on both Airtel Mobile and Airtel Money Business.
Manage and support Airtel distribution partners and staff within the assigned region by planning and coordinating inter and extra departmental activities in order to maximize sales revenues, grow market share, foster distributor effectiveness through routine review meetings, manage company relationship with regional stakeholders to foster excellent corporate governance. Develop and improve skill set for direct reports through continuous coaching and mentoring. Maintain close watch on market dynamics that affect the business and report and keep record on competitor activities
Expected key results:

Manage the Channel Partners in the designated Zone
Market Development
Communication and Process Adherence
Financial Management
People Management

Skills:

Ability to innovate and deliver value to business at multiple levels Ability to manage large scale with a very wide geographical scope across regions of assignment
Ability to manage an outsourcing partner to deliver business solution
High level of interpersonal skills and able to relate at all levels within the business.
Sound sales & Distribution experience – combination of both FMCG/Direct marketing
Customer intimacy
Keen on end to end to distributor and staff issues.
Sound analytical skills
Strong communication skills and should be able to lead cross functional teams.
High level of planning & execution capabilities
Good leadership skills to drive positive team synergy and productivity

Qualifications:

4 to 6 years of varied experience in Sales & Distribution
At least 2years of relevant experience in Telecom at management level.
Extensive knowledge of telecoms business and value chain and sound understanding of distribution models and route to market.
Telecom analytical skills both local and regional
Bachelor’s degree in social sciences or relevant field (required)
Master’s in Business Administration (preferred)

go to method of application »

October 25, 2024
Retail Manager

Job description
The role is within the Customer Service Division and reports to the Director of Customer Service. Based in Nairobi, there will be frequent travel to other counties.
Responsibilities include;

Business Planning – Continually monitors Airtel shops & Airtel franchise managed shops, sales recruitment process to ensure that targets are met and drives the distribution of branding and promotional materials to the shops
Retail Operations – Implementation & Control of retail operations; grow the Airtel market share/presence within the channel
Customer Experience – Ensure highest levels of customer satisfaction on any request, query, and complaint of walk-ins.
Management, co-ordination and Support of Airtel Shops – Recruits Airtel shops & Franchise shops and negotiates stocking agreements.
Performance Management – Work with the regional retail managers and teams to monitor and drive retail KPIs and drive shops teams to achieve the key deliverables through
Airtel shops and Airtel partner managed shops
Manage Retail budget, projects, people and process to achieve set targets – drive optimization to ensure ROI
Develop initiatives – ensure staff engagement and motivation levels are maintained to enhance staff growth and performance

Qualifications:

Bachelor’s degree in a business related function
7-10 years’ work experience in retail sales within FMCG or telecom industry
At least 2 years in Airtel Shops & Franchise Shops and good knowledge of channels is preferred
Able to handle, prioritize, multiple projects simultaneously and
IT literacy
Hands on approach able to operate in a performance driven organization

Competencies and behaviour

Ability to work under high stress with short-term targets and objectives
Business awareness
Strong analytical skills and problem solving skills
Excellent planning skills
High personal standards and goal oriented
Excellent interpersonal and presentation skills
Excellent and effective communications skills, both orally and in writing

October 25, 2024
Key Account Manager – Coast Region

Job description

Meet and exceed given sales quota targeting Corporate & SME business accounts in coast region
Develop key relationships at all levels, to drive solutions that are innovative and provide value relative to the customer’s respective business need
Responsible for overall account strategy & management to improve quality of relationships, product penetration, revenue share, supplier status and rankingServe as customer advocate, accountable for escalation and proper customer positioning on all issues pertaining to customer satisfaction
Ensure that all account plans, organizational charts, account information and related documentation are current and on file record
Provide overall management of new, existing portfolio and information relative to the customers including legal, product pricing, commercial management relative to contract agreements, price books, pricing tools, one-off deal specific bids, etc
Ensure accuracy and timeliness of reporting in sales pipeline management, all regular and ad hoc sales reports as and when required

October 25, 2024
Key Account Manager, Public Sector

Job description
Airtel Kenya wishes to recruit for the position of Key Account Manager – Public Sector, within the Enterprise Division. Reporting to the Head of Public Sector Sales, the incumbent’s role will include;

Sales: Meet and exceed given sales quota within an assigned portfolio of government and public sector accounts
Business Development: Develop key relationships at both national and county governments to drive solutions that are innovative and provide value relative to the customer’s respective business needs
Portfolio management: Responsible for overall account strategy & management to improve quality of relationships, product penetration, revenue share, supplier status and ranking
Advocate: Serve as customer advocate, accountable for escalation and proper customer positioning on all issues pertaining to customer satisfaction
Documentation: Ensure that all account plans, organizational charts, account information and related documentation are current and on file record
Contract life cycle management: Provide overall management of new, existing portfolio and information relative to the customers including legal, product pricing, commercial management relative to contract agreements, price books, pricing tools, one-off deal specific bids, etc.
Reporting: Ensure accuracy and timeliness of reporting in sales pipeline management, all regular and ad hoc sales reports as and when required

Qualifications:

Undergraduate Degree in business related field or economics
Minimum of 5 years’ experience in consultative selling, handling high value opportunities
Working experience in Telecoms, ICT, ISP, Banking or related industry
Good experience in managing complex solutions and government procurement
Good knowledge on work processes in both National and County Government

Competencies and behavior

Proactive, self-driven, energetic, resourceful and creative with experience of dealing with public sector
Good presentation skills, able to project a strong, positive image of self and the Company
Build good customer relationships at all levels to maximize Airtel Business’ ability
Able to deliver professional sales presentation, proposals and reports. High Proficiency in Excel and PowerPoint.
Must be a strong team player with a commitment to value-based leadership.

October 25, 2024
Opex and Efficiencies Specialist

Reporting to the Head of Network Operations, the incumbent’s role will include;

End-to-end planning and delivery of operating expenditure, monitoring and analysis followed by implementation of action plans aimed at optimizing Network operating expenses

Give inputs on OPEX saving initiatives in conjuction with relevent specialist managers to achive optimised OPEX annual targets.
Monitoring, analysis and control of various Network operating expenses constituents to achieve Annual Operating Plan targets
Drive an efficient and cost-optimised Network operations without affecting customer perceived network quality
Prepare monthly flash & forecast and other periodic reports pertaining to network opex for internal stakeholders
Conducting pilot studies and trials with partners and contractors for new innovations to achieve optimized network operating expenses
Deliver on set Network’s Annual Operating Plan operating expenses targets by drafting and running projects leading to opex efficiency

Qualifications:

Undergraduate Degree in Engineering/Technology (Electronics & Communication) or Finance
3-5 years of versatile experience in Network Operations or cost control
Good understanding of latest Telecom technologies and products

Competencies and behavior

Strong analytical skills
Strong organisational and motivational Skills
Good leadership skills; able to influence others
Creative to inculcate innovation and facilitate change management
Strong Communication and interpersonal skills
Good business acumen

October 25, 2024