Jobs Kenya

Company Address: Address Parkside Towers, Nkrumah Rd, Box 73146-00200

  • Auditor.internal Audit & Corporate Compliance

    Auditor.internal Audit & Corporate Compliance

    Job Description

    Reporting to the IS Audits Manager, the IS Internal Auditor will be responsible for;

    Planning and scoping of annual and ad hoc IS audits in liaison with IS Audit Manager
    Preparing detailed IS Audit programs and procedures for each IS audit assignment which may include IS network reviews, Business application systems review, Database reviews, IS security reviews, IS development/acquisition reviews, IS processes review etc.
    Execute IS audit assignments in accordance with IS audit standards and best practice to ensure confidentiality, integrity and availability of data and business applications
    Perform audit follow-up and tracking of open audit findings to ensure that audit findings are closed within the agreeable timelines and the same is updated in the Teammate system
    Facilitate IS risk assessments to identify inherent and potential risks and ensure implementation of mitigation measures.
    Perform assessment of control environment for all the documented internal controls within IS organisation
    Participate by providing quality assurance in technology acquisition, implementation and sign off of IS projects
    Assist in extraction and analysis of audit data using data analytical tools and CAATs (e.g. ACL, business objects, IDEA, Teammate analytics, digital forensic tools etc) to improve auditors’ efficiency and productivity.
    Preparation of high quality audit reports and PowerPoint presentations on IS audits, IS risks and opportunities.
    Participate in testing of application controls and make recommendations to enhance their effectiveness
    Engage with external parties to acquire knowledge (professional development) on the developments related to IT sector’s laws, regulations, best practices, tools, techniques and audit standards
    Perform other related duties as assigned

    Qualifications

    Bachelor’s degree in IT related specialisation as well as one or more relevant  professional certifications (i.e. CPA, CIA, CISA, CFE)
    A minimum of at least 3 years audit experience is required
    Ability to observe and understand business processes ensuring processes are documented completely and accurately
    Ability to apply audit standards and best practice through practical application
    Proactive in researching IS best practice concepts in order to apply as appropriate
    Strong organisation and follow up skills including the ability manage stakeholders expectations and handle competing priorities
    Possess an appropriate combination of technical expertise in fields such as auditing, Information Technology, operations, and investigations.
    Ability to adapt to changes in complex environment
    Demonstrated ability to work in a team of diverse stakeholders.

  • Revenue Planning Usage and Retention Manager Head of Operations

    Revenue Planning Usage and Retention Manager Head of Operations

    Job description
    Airtel Kenya wishes to recruit the position of Revenue Planning Usage and retention Manager within Marketing Division. This role reports to the Head of Usage and retention.
    Key responsibilities of the role include;

    Assist the Head of Usage and retention in the market planning process. This involves market sizing, forecasting and market share tracking and reporting for each revenue / product lines
    Assist in the revenue planning process which involves revenue tracking of individual product lines versus targets and following up with individual revenue heads in the department for target achievements.
    Manage expenditure for the marketing department by tracking the budget usage against approved guidelines
    Validate all price propositions, which are planned to be launched to ensure that they meets the overall business objective
    Coordinate with network department in the commercial capex rollout which include site rollout and ensure sites are rolled out in time set and within marketing specifications
    Manage market research activities by analyzing data, integrating customer feedback with business processes, and creating business insights to support strategic planning, marketing, new product development, service improvements, performance tracking and other Company priorities.
    Ensure compliance of all marketing processes

    Qualifications:

    A Bachelor’s degree in a business related field
    Post graduate qualifications in CPA / CFA / ACCA or equivalent recognized financial reporting and/or analysis.
    4- 8 years’ experience in a similar role or in corporate finance.
    Good working knowledge of advanced Excel and SQL

    Competencies and behavior

    Good analytical skills and business acumen
    Excellent presentation and communication skills
    Proactive individual with good leadership and managerial skills
    Able to build collaborative relationships
    Passionate about delivering value and exceeding expectations

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  • Lead Expert – Postpaid and Enterprise Applications

    Lead Expert – Postpaid and Enterprise Applications

    Job description
    RESPONSIBILITIES AND ACCOUNTABILITIES:

    Candidate must have experience in postpaid/BSS/OSS and Enterprise platforms, having ideally completed similar transitions / implementations/ migrations, operations management and solution delivery multiple across Operating Companies
    Leading the postpaid/BSS and Enterprise applications Solution work stream through a cross BU team, candidate will be responsible for:
    E2E Product management, Business requirement alignment, cross functional engagements.
    Design, planning and delivery.
    Operations Issues management
    Driving faster time to market, low cost of change and simple solutions to create business value
    Cross-functional collaboration with functions like Technology, Business, Sourcing, Finance and other stakeholders like partners and vendors.
    Working with and developing the expert community across OPCOs for delivering postpaid and Enterprise solutions
    Demand management execution based on KPIs and principles and feed them in the product roadmap.
    Participates in Vendor management and Vendor performance management for key IT application vendors. Follow up and evaluate vendor solutions and performance. Drive product roadmap with vendors.
    Secure that simplification & innovation are implemented as a regular way of work in Airtel Africa OPCOs
    Driving BUs on Simplification & standardization principles and following reference architecture
    Alignment of systems to business strategy & Delivery of Services and resolution of issues.
    Continuously engage with Business & Technology departments to understand the issues, requirements and engage with the Partners for proper resolution and delivery of services as per agreed time and SLAs.
    Ensure integration of various solutions with IT & Network Echo Systems to ensure the proper management of Customer Lifecycle for specific product
    Technical Lead and Program Manager for BSS/CRM/Enterprise systems for Airtel Africa
    CR evaluation, effort estimation and delivery Management across OPCOs
    CRM & Billing Portfolio and application Release management and roadmap for Africa.
    The technical and solution lead working with solution partners, Airtel Africa Architecture and Operations teams.

    COMPETENCIES:

    Technical expertise in BSS/OSS, IN, Mediation, Provisioning
    Strong technical understanding of GSM network, Sigtran, IP and APIs
    Strong understanding of Telco’s & experience focus on IN, mediation, provisioning,
    Forward leaning and adaptive approach towards new technologies & trends (Digital/Cloud/Virtualization).
    Ability to code would be desirable
    Proven ability to influence decision makers and facilitate complex processes and decisions
    Have demonstrated a passion for delivering results, self-driven “get the job done”, pro-active
    Excellent communication, inter personal and coordination skills
    Fluent spoken and written English is a must
    University degree (Engineering or Computer Science)
    Minimum 10 years’ relevant experience in telecommunication/other relevant industry

  • Assistant Accountant.Outstation Finance Barclays Plaza

    Assistant Accountant.Outstation Finance Barclays Plaza

    Job description

    Prepare and submit returns, process payments and update financial accounting records in compliance with management and regulatory requirements.
    Prepare daily sales returns and ensure they are balanced and follow up any delayed sales reports or discrepancies with sales office
    Update financial records, bank accounts, debtors ledgers, creditors ledgers for accuracy and completeness
    Reconcile daily cash sales to sales reports and follow up any discrepancies with sales offices to ensure all cash is accounted for.
    Raise cash receipts and bank daily sales to prevent loss and in compliance with Treasury policy.
    Verify supplier invoices(including petty cash claims) against supporting documents to ensure they are accurate and authentic
    Reconcile supplier statements balances to creditor’s ledger balances and follow up any differences with suppliers to avoid overpayments and delays in payments.
    In liaison with the sales offices, receive and process ticket refund requests and prepare payments vouchers to refund customers amounts due to them for unutilised tickets.
    Dispatch invoices to credit customers promptly for early collections while ensuring accuracy to avoid disputes
    Reconcile customer balances to outstanding invoices, send out periodic statements to customers and follow up payments from credit customers to ensure debts are promptly paid.
    Resolve credit and refund customer disputes to ensure prompt collection of debts and customer satisfaction

    Requirements

    Bcom Accounting or related business degree from a recognised University
    CPA (K) or its equivalent
    2 years relevant accounting experience
    Proficiency in MS Office applications.
    Good review techniques

  • Facilities, Systems & Compliance Manager

    Facilities, Systems & Compliance Manager

    Job description
    Airtel Kenya wishes to recruit for the position of Facilities, Systems & Compliance Manager within the Supply Chain Management (SCM) Division. Reporting to the SCM Director, the incumbent’s overall role is effective and proactive facilities management of owned and leased company offices and BTS Sites and management of all Facilities Partners. Overall responsibility of all Supply Chain Support Systems including the ERP and Contracts Management System, and proactive Supply Chain Risk Management to mitigate risks and minimize business exposures.
    Responsibilities include but are not limited to the following:

    Ensure timely renewal and payment of landlords to maintain target RNA; ensure retained sites have Valid leases as well as key regulatory licenses such as NEMA, KCAA & PPA2
    Manage, monitor and ensure site acquisition as per agreed SLA and plan for both IBS & Macro sites.
    Initiate and ensure complete sign off of all property leases & payments within contractual terms
    Preparation of various reports and dashboards released by Group SCM from time to time (SCM Dashboard & Partner PO sign off).
    Maintenance of updated database of all key SCM reports and trackers sent to SCM group and others
    Responsibility over Oracle ERP, Contracts Management System and Other Supply Chain support systems.
    Ensure maintenance and repair of all the Parkside office, regional switch rooms and shops;
    Ensure that purchase requisitions and Opex forms for all office support services are raised on time and within budget in Oracle and progress for timely processing of Purchase orders;
    Ensure Progressing of payment of office support services providers as per agreed credit terms and reviewing performance of office support services providers
    Ensure proper budgets reports are forwarded as required and monitor the budget monthly to ensure spend is within budget,
    Monitor Opco compliance with the Annual Operating Plan (AOP) commitments and report on major variances;
    Proactive review of potential and inherent Supply Chain risks and mitigating measures.
    Prompt and timely implementation of all audit observations and recommendations.

    Expected key results:

    Management of retained Sites.
    Site Acquisition & Lease Management
    Systems management & Performance reporting
    Facilities Management
    Capex – Opex tracking & Compliance with Annual Operating Plan and Management of Admin budgets
    Project management & Monitoring
    Contract Management
    Compliance Management

    Qualifications:

    5+ years’ experience in busy multinational Procurement/commercial environment is required. Telecom industry experience is an advantage
    University degree in Business, Supply Chain Management or Equivalent
    Graduate Diploma of the Chartered Institute of Purchasing & Supply (UK) is an advantage

    Competencies and behavior

    Facilities & real estate management
    Functional knowledge of purchase to pay and logistics processes and operations; procurement principles, policies, concepts and systems
    Excellent knowledge of ERP/Oracle
    Financial knowledge
    Excellent Interpersonal Skills
    Highly analytical

  • IT Project Manager

    IT Project Manager

    Job description
    Airtel Kenya wishes to recruit for the position of I.T Project Manager within the Information Technology Division. Reporting to the I.T Director, the incumbent’s overall role will be to lead the strategic planning for products, projects and release management across vertical and horizontal products and consults business units on projects and related product requirements.
    Responsibilities include but are not limited to the following:

    Lead development for all products, services and promotions
    Working with existing or new vendors to ensure improved products and services
    Working with I.T partners and other Airtel partners to ensure delivery of business platforms as per scope
    Manage and track all Operating Country (OpCo) programs and projects through all phases as per Project Management and Release cycles and ensure delivery within agreed time, cost and scope and SLA
    Conduct Project Governance Review with partners, vendors and publish the status to the relevant stakeholders
    Implement build to operations (B2O) process, OLA and governance with the IT operations team and 3rd Party vendors
    Key Technical SPOC for all business related functions related to Products and Promotions and development.

    Expected key results:

    Scoping of new products
    Manage end-to-end delivery of OpCo IT program & projects within PRM scope
    Lead developer for products & promotions
    Manage the B20 for OpCo PRM program and project delivery

    Qualifications:

    Bachelor Degree in I.T / Engineering. An MBA will be an added advantage
    Professional qualification in Project Management Techniques
    2 years of experience as a core developer is required
    3 years in project management is required, preferably in Telecom industry
    Proven experience in eliciting requirements and testing

    Competencies and behavior:

    Customer centric
    Strong project management and relationship management skills
    Java Programming skills
    Strong written and verbal communication skills including technical writing skills
    Leadership skills

  • HR Analytics

    HR Analytics

    Job description

    Acts as an internal consultant and subject matter expert on statistical analysis, utilization reporting &various reporting techniques for HR data.
    Using best practice research identifies links between human capital and business performance
    Partner with the HRLT and strategy function to understand and deliver on their data needs including Human Capital analysis
    Responsible for designing and implementing the Executive Dashboard and Human Capital Scorecard including setting target performance levels and gathering relevant benchmarks
    Serves as primary HR Data representative both internal HR and externally to other stakeholders.
    Leads detailed analysis of the impact, efficiency & effectiveness of major HR activities as measured by key performance indicators
    Creates interpretive summaries of HR activity analysis for use by business unit and HRLT.
    Designs and develops HR management reporting and KPI reporting tools.
    Oversee processes for use by mid-level managers to plan for, track and evaluate HR activities and by senior leadership to evaluate the success of HR activities and make decisions about the deployment of HR capital.
    Oversees and/or performs the collection and preparation of routine and special HR operational reports, including creating and executing collecting initiative-driven metrics and completes ad hoc reporting as requested by HR.
    Serves as the point of contact for business area and HRLT’s requests for standardized HR data reporting design.
    Summarizes reporting, highlights risks and actionable data to make recommendations for process changes and action plans.

    NOTE:
    Local applicants will be preferred

  • Head of Post Paid Retail

    Head of Post Paid Retail

    Job description
    Airtel Kenya wishes to recruit for the position of Head of Post Paid Retail within the Business Head Division. Reporting to the Managing Director, the incumbent’s overall role will be to manage customer base & revenue growth on postpaid customer products.
    Responsibilities include but are not limited to the following:

    Define parameters for segmentation of postpaid products
    Develop and implement robust and cost efficient route- to -market and tactical postpaid sales plans
    Lead the team towards developing, building and establishing customer relationships with new and potential customers
    Define themes and schemes to build loyalty and engrave brand for identified customer segments
    Define customer service delivery measures for the respective postpaid team
    Interpret and use customer satisfaction indices to better understand customer requirements and inform better decisions about customer value propositions
    Oversee the creation and maintenance of a comprehensive database of correspondence with clients for business decision making
    Plan and prepare sales forecasts, targets & action plans; oversee the execution of the same
    Support collection and recovery efforts from segment accounts to ensure no bad debt opex is incurred
    Coaching and mentoring team members

    Expected key results:

    Assist in achieving the Net Revenue & Gross Revenue targets
    Working with stakeholders to drive end to end flawless implementation and execution of postpaid activities
    Competitor Activity Monitoring
    Ensuring new sites will always be profitable

    Qualifications:

    Bachelor Degree in Marketing, Business Administration or other related field. An MBA will be an added advantage
    6 to 8 years of varied industry experience in retail sales or a minimum of 5 years of relevant experience in Telecom

    Competencies and behavior

    Strong analytical skills and problem solving skills
    Entrepreneurial Ability
    Good Business and Commercial acumen
    Strong Leadership skills
    Customer centric
    Strong networking and relationship management skills

  • Non Voice Contact Manager Head of Airtel Money

    Non Voice Contact Manager Head of Airtel Money

    Job description
    Airtel Kenya wishes to recruit for the position of Non Voice Contact Manager within the Customer Service Division. Reporting to the Customer Service Director, the incumbent’s role involves mapping customer experience requirements vs. employee capabilities across all non-voice contact points with the aim of developing world class customer experience, and employee skills and capability; plan and execute Quality Assessment non-voice activities as per set standards and guidelines defined by management so as to improve Customer Satisfaction Index for the organization.
    Responsibilities include but are not limited to the following:

    Develop relevant KPIs & tracking mechanism/data for Service Recovery
    Manage and drive performance of service recovery and complaint management
    Drive process improvement initiatives
    Ensure Social Media customer engagement KPIs are met (Response rate and Response time)Implement initiatives to increase self-service baseConduct products review and ensure product design standards are met
    Develop Governance model according to Business Process agreement and ensure adherence
    Create effective quality assessment processes to monitor management of customer queries, requests and complaints.
    Ensure Team Coaching

    Expected key results:

    Drive quality standards for Airtel customer base
    Formulate and Implement strategies on Social Media customer engagement
    Customer Empowerment
    Manage strategy and deployment of self-care and service platforms
    Mailbox and Customer correspondents Management
    Partner Management
    Implement quality monitoring and assessment strategies
    Driving CRM capability & work flow

    Qualifications:

    Bachelor Degree in Marketing, Business Administration or other related field. An MBA will be an added advantage
    5 years with a minimum of 3 years in training management and QA service delivery role, preferably within the Telecoms industry.
    Proficiency in Customer CRM platforms

    Competencies and behavior

    Able to handle, prioritize, multiple projects simultaneously
    Able to handle high level of confidentiality regarding company and employee information
    Fluent in English and able to articulate, express ideas and opinions
    Good Presentation Skills
    Strong problem solving skills, including ability to bring individuals or groups to consensus when divergent opinions exist.

    go to method of application »

  • Accountant

    Accountant

    Job description
    Essential Duties and Responsibilities:

    On daily prepare/review Bank/E-value /GL reconciliation per the format defined by HQ.
    Follow up on a daily basis the reconciling items in the reconciliations.
    Track all open items to ensure they are timely closed.

    Relevant Experience:

    Mandatory qualified accountant with recognized accounting body
    2 – 3 years financial and operational with a financial services institution or role, preferably in a GSM or financial services environment.
    Strong understanding of data analysis, and reconciliation methods and procedures
    Hands on Microsoft Excel, Word and Oracle experience helpful.

    Personal Characteristics & Behaviors:
    The incumbent must possess and display the following characteristics:

    Strong reporting and data interpretation skills
    Strong controls exposure and experience
    Experience with procedures development and enhancement
    Excellent verbal and written communication, organizational and interpersonal skills
    Strong communication skills with all levels of management in a professional capacity
    Ability to work effectively under time constraints and deliver results by critical deadlines
    Strong capability to pull reports, load information, and trend data
    Ability to work seamlessly across businesses and hierarchy levels
    High integrity is mandatory

    Educational Qualification:
    A Bachelor’s degree or equivalent work experience, preferably with a major in Finance, Economics, Accounting, and or other related job experience.