Company Address: Address P.O. Box 51290-00100 Nairobi, Kenya
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IT Support Specialist
Job description Position Summary Reporting to the IT Manager, the incumbent shall be responsible for supporting the Organization’s Network Infrastructure. Responsibilities Duties will include but not be limited to the following: Supporting the organization’s network infrastructure and services like the LAN, print services and email Managing the installation of new versions of the systems and…
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Trainer
Job description Duties And Responsibilities Conduct trainings at the learning centers to equip learners with knowledge and skills from the SamaDB curriculum. Work under minimum supervision to conduct trainings at the learning centers while taking into consideration the contexts and profiles of the learners. This may involve being flexible and adaptable to environments which may…
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Quality Analyst
Job Description The Samasource Quality Analyst is responsible for analyzing the levels of quality of work in the different Samasource work streams, measuring compliance against set standards and recommending actions to be taken to improve quality based on assessment findings.The Quality Analyst will assess agents transactions and advice on required measures to improve quality, compile…
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Quality Assurance Supervisor Agent Junior Developer Agent – Content Moderator
About the job The Quality Assurance (QA) Supervisor is a key member of the Training & Quality Assurance department, with a focus on quality, adherence, process and workflow audits and improvements. Reporting to the Quality Assurance & Training Manager, the QA supervisor is responsible for the day to day supervision, mentoring and coaching of the…
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Portfolio Manager
Job description Overview Samasource Impact Sourcing Delivery Center -SamaDC, is seeking a seasoned BPO leader to oversee the day to day business operations of the center. The Portfolio Manager represents customer needs and goals within the organization to ensure quality of delivery by meeting client SLAs. The Portfolio Manager will oversee projects and business relationships…
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Account Manager
Job descriptionThe Company Samasource is a social enterprise that provides dignified, internet-based work to people living in poverty. We build technology that helps leverage the brain-power of the poor so they can lift themselves out of poverty by providing valuable services to companies around the world. We are a dynamic and growing team with a…
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Administration Manager
Job Description Reporting to the Head of Human Resources and Administration, the incumbent shall oversee the day to day operations of the Admin department and ensure smooth coordination between the Admin department and all other functions. Responsibilities Duties will include but not limited to the following: Responsible for the day to day operations of the…
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Agent
Job Description The agent will be responsible for processing data as per client specifications Responsibilities Research products across several e-commerce platforms Write product descriptions and titles Classify products into different categories Maintain data work requirements by following data program techniques, procedures as well as meeting and maintaining the required quality threshold. Verify entered data by…
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Data Analyst
Job Description: Reporting to the Senior Business Analyst, the incumbent will be responsible for developing analysis and reporting capabilities as well as monitoring performance and quality control plans to identify improvements. Responsibilities: Duties will include but not be limited to the following: Interpreting data, analyzing results using statistical techniques and providing ongoing reports. Developing and implementing databases, data…
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Senior Portfolio Manager
Job Description: The incumbent will oversee the day to day business operations of a portfolio of projects, represent customer needs and goals within the organization to ensure quality of delivery by meeting client SLAs and oversee projects and business relationships with assigned accounts. Responsibilities: Business Support Overseeing a portfolio of projects by recruiting and managing…