Company Address: Address P.O. Box 51290-00100 Nairobi, Kenya
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Team Leader Quality Analyst
Job Description Reporting to the Account Manager, the incumbent will be responsible for supervising and coordinating the work efforts of the team members by leading, mentoring and coaching. S/he shall also work closely with the Training and Quality Departments to achieve the desired results with the goal of achieving the right standards in performance appraisals.…
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Administrative Assistant – Business Development
Job description Job Responsibilities Under minimum supervision of the Administrative Coordinator, performs paraprofessional accounting duties that may include posting, updating, reconciling, auditing and preparing summary financial and statistical reports. Under limited supervision of the Facilities Director, performs assigned tasks associated with maintenance. Primary point of contact for all Business Management rent, cell phones, underground storage…
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Administrative Assistant
Job Description Reporting to the Administrative Coordinator, the incumbent will be responsible for assisting in the day to day running of the Delivery Centre. Responsibilities Duties will include but not be limited to the following: Working closely with the Administrative Coordinator to to ensure that outsourced administrative services are running smoothly Managing the office main…
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Quality Assurance Supervisor
Job description Job Description The Quality Assurance supervisor will be responsible for daily supervision, coaching, mentoring, motivation and coordination of a team of Quality Analysts (QA) to ensure reporting requirements and performance metrics are met. Responsibilities Duties will include but not be limited to the following: Assisting the Training and Quality Manager in setting quality…
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Agent-Swahili Research & Data Entry Specialist
Job Description: Reporting to the Team Leader, the successful candidate will be adding, editing and merging data in a large database of international topics. Focus will be on a variety of categories including popular culture and media. This will include use a variety of online tools for data entry and analysis, including quality assurance for…
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Human Resources Assistant Human Resources Officer
Job description Role & Responsibilities Reporting to the Human Resources Manager, the Human Resources Assistant will be responsible for assisting in the day to day operations of the Human Resources Department. Key roles will include but not be limited to: Assisting in the recruitment process by setting up interviews, sending regrets to unsuccessful interviewees and…
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Senior Director of Finance
Job Description: Samasource operates Digital Basics, a digital training program targeted at low income youths, and Digital Impact Sourcing Centers in Nairobi, Kenya and Gulu, Uganda. We expect to continue to scale in East Africa and are seeking a senior experienced finance professional to drive adoption of financial accountabilities within the operating teams by creating best-in-class financial processes. The Senior…
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IT Support Specialist
Job description Position Summary Reporting to the IT Manager, the incumbent shall be responsible for supporting the Organization’s Network Infrastructure. Responsibilities Duties will include but not be limited to the following: Supporting the organization’s network infrastructure and services like the LAN, print services and email Managing the installation of new versions of the systems and…
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Trainer
Job description Duties And Responsibilities Conduct trainings at the learning centers to equip learners with knowledge and skills from the SamaDB curriculum. Work under minimum supervision to conduct trainings at the learning centers while taking into consideration the contexts and profiles of the learners. This may involve being flexible and adaptable to environments which may…
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Quality Analyst
Job Description The Samasource Quality Analyst is responsible for analyzing the levels of quality of work in the different Samasource work streams, measuring compliance against set standards and recommending actions to be taken to improve quality based on assessment findings.The Quality Analyst will assess agents transactions and advice on required measures to improve quality, compile…