Jobs Kenya

Company Address: Address P.O. Box 3221, New York, NY 10008

  • Associate Field Manager

    Associate Field Manager

    Location: Bomet, Kenya
     The Associate Field Manager (AFM) will play a central role in ensuring that GiveDirectly delivers a gold-standard product to donors and recipients.
    The Associate Field Manager will manage the Field Officers (FOs) on one of GD’s field-based recipient enrollment teams.
     The Associate Field Manager will own day-to-day management of their team, including: daily work planning and team management, tracking team and individual performance; achieving targets; coaching field officers; and identifying opportunities for risk mitigation and process improvement.
     The Associate Field Manager will serve as the key “eyes and ears” resource on the ground for the Field Manager (FM) and will be responsible for regularly synthesizing updates on team performance as well as field successes and challenges.
     The role will reward exceptional personnel management, organizational skills, high-quality judgment on operational challenges, and a strong commitment towards driving both team and individual productivity and quality.
    Responsibilities: 
     
    Field management (20%)
    Meet with field teams every morning to align plans for the day and solve field challenges
    Coordinate team approach for village surveys each day to maximize efficiency and productivity. Ensure teams get to the field on time
    Track FO productivity & quality of service, including reviewing operational reports each week; discuss team and individual performance weekly with FOs and FM; be primarily responsible for course correction if metrics are slipping
    Keep senior management informed of key risks to work plan (e.g. village-specific challenges, political instability, rumors about GiveDirectly, recipient refusals, terrain challenges during rainy seasons, etc.)
    Meet weekly with other members of field management (Field Manager, other AFMs) in order to discuss challenges in the field and propose solutions
    Meet with Field Manager at least once per month to discuss any adjustments to work plans
    Data collection and process improvement (20%)
    Collect surveys on average 1-2 days a week in order to help teams achieve targets and to help identify areas for improvement
    Vet new versions of surveys, including impact on field-staff productivity, and recommend survey improvements as necessary (e.g. potential process gaps)
    Raise ideas for continuous improvement of the enrollment process/recipient experience; execute process improvements and ideas raised by the Field Manager/Country Director
    Quality control (15%)
    Monitor and ensure quality control when the field staff conduct surveys
    Periodically check and review FO data collection in the field and coach staff to correct any issues observed
    Spend 1-2 days resolving difficult cases in the field that require special attention (hard-to-find recipients, cases of potential fraud)
    Field Officer management and development (15%)
    Coach FOs on challenges that come up in the field.
    Provide additional case-specific input as requested by FOs (e.g. ambiguity around potential impostor)
    Exercise judgment and escalate recurring issues or questions to the Field Manager.
    Coach FOs who are underperforming and provide disciplinary measures when necessary
    Encourage teamwork and improve morale through mentorship, affirmations, and various management initiatives
    Spend 1-2 days per week shadowing staff in order to identify areas for improvement and professional development, particularly during staff training
    Conduct monthly performance check-ins with direct reports and annual performance reviews
    Administration (20%)
    Spend one day a week in the head office in order to complete administrative tasks and attend meetings
    Ensure all allowance requests and spent allowance requests are submitted correctly and promptly
    Ensure timecards are accurately submitted in a timely fashion
    Process leave requests so as not to conflict with work planning and operations
    Resolve miscellaneous equipment requests
    Participate in a weekly field-management forum to solve problems and collaborate on work planning
    Other (10%)
    Arrange interview logistics and conduct interviews for new FOs (after initial screen from HR Manager).
    Recommend potential hires to Field Manager for final approval
    Provide initial training to newly hired FOs and on-going professional development to staff.
    Participate in meetings with district, sector and cell officials as necessary.
    Represent GiveDirectly in the field and manage daily communication with local leaders
    Assist Field Manager with hosting journalists, donors, and other external parties
    Assist Field Manager with communicating and executing new projects/pilots/technologies (e.g. software changes and upgrades, recipient targeting projects, content collection for website and mobile app, etc.)
    Assist with response to “crisis” events (e.g. refusal spikes, government shut-down, coordinated fraud, etc.)
    Promote effective team culture by encouraging recognition of positive achievements, planning team events periodically, and other team-building initiatives
    Qualifications 
    Bachelor’s degree in a relevant professional field
    Must be fluent in Kalenjin language
    Previous experience in a management position desirable.
    Working proficiency in English, Kiswahili with excellent communication skills
    Exceptional leadership ability with demonstrated success in motivating and developing junior staff
    Exceptional ability to solve complex operational challenges in the field
    Alignment with GiveDirectly core values and commitment to advancing GD’s mission
    Positive attitude, strong work ethic, and team-player mentality
    Strong interest in being the engine of the day-to-day field work
    Demonstrated ability to work in a highly independent and self-directed manner, while effectively communicating about gaps and risks
    Strong relationship building skills and the ability to represent the organization effectively to external parties
    Analytical and technical skills, including intermediate proficiency with Microsoft Excel

    Apply via :

    givedirectly.recruiterbox.com

  • Kenya Associate Field Manager

    Kenya Associate Field Manager

    The Associate Field Manager (AFM) will play a central role in ensuring that GiveDirectly delivers a gold-standard product to donors and recipients. The Associate Field Manager will manage the Field Officers (FOs) on one of GD’s field-based teams. The Associate Field Manager will own day-to-day management of their team, including: daily work planning and team management, tracking team and individual performance; achieving targets; coaching field officers; and identifying opportunities for risk mitigation and process improvement. The Associate Field Manager will serve as the key “eyes and ears” resource on the ground for the Field Manager (FM)  and will be responsible for regularly synthesizing updates on team performance as well as field successes and challenges. The role will reward exceptional personnel management, organizational skills, high-quality judgment on operational challenges, and a strong commitment towards driving both team and individual productivity and quality.                                            
    Responsibilities:
    Field management (20%)
    Meet with field teams every morning to align plans for the day and solve field challenges
    Meet with the field teams each evening to debrief on field outcomes
    Review field surveys and provide recommendations to the supervisor
    Coordinate team approach for village surveys each day to maximize efficiency and productivity. Ensure teams get to the field on time
    Track FO productivity & quality of service, including reviewing operational reports each week; discuss team and individual performance weekly with FOs and FM; be primarily responsible for course correction if metrics are slipping
    Develop and submit weekly IA reports to the supervisor on team productivity and lessons learnt from the field
    Keep senior management informed of key risks to work plan (e.g. village-specific challenges, political instability, rumors about GiveDirectly, recipient refusals, fraud, terrain challenges during rainy seasons, etc.)
    Participate in or coordinate periodic check-in sessions with different team members and supervisors
    Meet with Field Manager at least once per month to discuss any adjustments to work plans
    Ensure Field officers remain motivated and inspired to work at Give directly
    Data collection and process improvement (30%)
    Collect surveys on average 1-2- days a week in order to help teams achieve targets and to help identify areas for improvement
    Vet new versions of surveys, including impact on field-staff productivity, and recommend survey improvements as necessary (e.g. potential process gaps)
    Raise ideas for continuous improvement of the enrollment process/recipient experience; execute process improvements and ideas raised by the Field Manager/
    Quality control (10%)
    Monitor and ensure quality control when the field staff conduct surveys
    Periodically check and review FO data collection in the field and coach staff to correct any issues observed
    Spend 1-2 days resolving difficult cases in the field that require special attention (hard-to-find recipients, cases of potential fraud)
    People  management and staff welfare and professional development (10%)
    Coach FOs on challenges that come up in the field. Provide additional case-specific input as requested by FOs (e.g. ambiguity around potential impostor)
    Exercise judgment and escalate recurring issues or questions to the Field Manager.
    Coach FOs who are underperforming and provide disciplinary measures when necessary
    Encourage teamwork and improve morale through mentorship, affirmations, and various management initiatives
    Spend 0.5-1- days per week shadowing staff in order to identify areas for improvement and professional development, particularly during staff training
    Conduct monthly performance check-ins, review monthly staff barometer with direct reports and conduct annual performance reviews
    Administration (20%)
    Spend some time in the head office in order to complete administrative tasks and attend meetings as directed by your supervisor
    Ensure all allowance requests and spent allowance requests are submitted correctly and promptly
    Ensure timesheets are accurately submitted in a timely fashion
    Process leave requests so as not to conflict with work planning and operations
    Resolve miscellaneous equipment requests
    Participate in a bi- weekly field-management forum to solve problems and collaborate on work planning
    Other (10%)
    Arrange interview logistics and conduct interviews for new FOs (after initial screen from HR Manager). Recommend potential hires to Field Manager for final approval
    Provide initial training to newly hired FOs and on-going professional development to staff.
    Participate in meetings with district, sector and cell officials as necessary. Represent GiveDirectly in the field and manage daily communication with local leaders
    Assist Field Manager with communicating and executing new projects/pilots/technologies (e.g. software changes and upgrades, recipient targeting projects, content collection for website and mobile app, etc.)
    Assist with response to “crisis” events (e.g. refusal spikes, government shut-down, coordinated fraud, etc.)
    Promote effective team culture by encouraging recognition of positive achievements, planning team events periodically, and other team-building initiatives
    Qualifications
    Bachelor’s degree in a relevant professional field
    Must be fluent in Kalenjin language
    Previous experience in a management position desirable.
    Working proficiency in English, Kiswahili with excellent communication skills
    Exceptional leadership ability with demonstrated success in motivating and developing junior staff
    Exceptional ability to solve complex operational challenges in the field
    Alignment with GiveDirectly core values and commitment to advancing GD’s mission
    Positive attitude, strong work ethic, and team-player mentality
    Strong interest in being the engine of the day-to-day field work
    Demonstrated ability to work in a highly independent and self-directed manner, while effectively communicating about gaps and risks
    Strong relationship building skills and the ability to represent the organization effectively to external parties
    Analytical and technical skills, including intermediate proficiency with Microsoft Excel

    Apply via :

    givedirectly.recruiterbox.com

  • Senior Manager (Flex)

    Senior Manager (Flex)

    In this role, you will be crucial in developing opportunities for new business, building partnerships, and designing, launching, and managing new programs. This is an opportunity to drive impact and innovation in the cash sector at a time when cash is receiving unprecedented attention and interest in the public eye.

    What You’ll Do

    End-to-end project management

    Own a rich project management plan and coordinate with stakeholders to ensure successful end-to-end execution
    Design operational models for new programs, including assessing trade-offs of different design decisions (e.g. targeting, payments, customer service)
    Define, track, and report operational and efficiency metrics
    Dynamically identify operational vulnerabilities (e.g. fraud, brand risk etc) and create solutions to de-risk
    Directly supervise multi-layered teams whose responsibilities include field team hiring and management, operations quality assurance, and business diligence support

    New Business Development

    Ideate, evaluate, and drive new program opportunities, driving end-to-end deal cycle from pitching to launch
    Scope new markets, including operational diligence, feasibility, and risk assessments for pilots and inbound proposal
    Identify and pursue fundraising opportunities for new programs
    Collaborate with partnerships team to create content to drive donor conversations and position GiveDirectly as a leader in the global cash space

    Project and People Management

    Lead cross-functional project teams, managing internal stakeholders and ensuring strong delivery of projects.
    Directly manage one or more Managers to deliver high-quality operations and programming
    Create a strong team culture rooted in GiveDirectly’s values. Cultivate and grow exceptional talent.
    Establish and maintain high-quality relationships with donors and operational partners
    Drive communication and alignment across a variety of internal and external stakeholders including GiveDirectly senior management, donors, operational partners, researchers, and payment providers

    What You Bring

    Exceptional alignment with GiveDirectly Values and active demonstration of our core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity. We welcome and strongly encourage applications from candidates who have personal or professional experience in the low-income and/or historically marginalized communities that we serve.
    4-7+ years of work experience in a problem-solving heavy role (including but not limited to: field management, consulting, analytics)
    Exceptional ability to work analytically through complex operational questions & run robust analyses to inform management and programming decisions
    Strong communications skills, including speaking, writing, presenting, and negotiating across diverse audiences
    Enthusiasm for dynamic environments where work can change quickly
    Ability to approach tasks with resourcefulness and to work in a highly self-directed manner
    Ability to manage day-to-day operations while simultaneously building more robust, efficient systems for the long term
    Fluency in spoken and written English
    Experience and high comfort level working in developing-country or high-risk settings
    Ability to to travel up to 50% of the time including spending extended periods (up to 3 months) working out of the country where you are based

    Preferred Skills And Experiences

    Fluency in multiple other GiveDirectly working languages (French, Portuguese, Arabic)
    Experience working in conflict settings

    Apply via :

    boards.greenhouse.io

  • Field Manager (Internal)

    Field Manager (Internal)

    Role Overview:
    The Field Manager (“FM”) will be expected to lead the field based aspects of our new urban women project. The Field Manager will own the overall enrollment process, including tracking performance of field teams; achieving targets; building a culture of mentorship and professional development; and identifying opportunities for risk mitigation and process improvement. The Field Manager will serve as the key “eyes and ears” resource on the ground for the program manager and will be responsible for regularly synthesizing updates on operational health. The role will reward exceptional personnel management, organizational skills, high-quality judgment on operational challenges, and a strong commitment towards building a scalable and better-leveraged field org. This role will require a physical presence in Bomet county.
    Responsibilities
    Campaign Management: [20%]
    The FM will be responsible for managing all aspects of ground operations:

    Set and own quantifiable targets like households enrolled and operational efficiency.
    Serve as the organization’s engine for continuous improvement of the enrolment process and recipient experience.
    Over time, reduce dependence on senior management and create more leverage for the Program Manager through capacity-building and delegation.

    Vision & Critical Thinking: [20%]
    The FM will be expected to be a strong contributor to the overall vision of the country office, engaging with the Program Manager in country problem-solving.

    Conceive, develop and test new protocols and methods prior to overseeing scale up.
    Anticipate areas of risk and create mitigation plans (e.g. coordination on complex research partnership, slow-downs from pilots, etc.).

    People Management: [20%]
    The FM will be expected to oversee a performance-oriented culture within your team (your reports and their reports), with all staff receiving feedback and development opportunities to achieve their potential.

     Hire, train and manage field staff.
     Run performance reviews for direct reports and build their capacity to do the same.
     Identify and coach high-potential field staff to grow on a quick promotion trajectory.
     Identify gaps in the org chart and propose solutions to the Program Manager

    Data and Analysis: [20%]
    The FM will be expected to be comfortable using data to track performance, and inform decision-making, and to quickly build expertise within GD’s standard beneficiary data management and survey tools.

    Support survey creation and updates for new and existing projects
    Guide and support reports on data inquiries, skill development, and data analysis
    Work effectively with GD’s global data team (framing needs and expectations, and holding self
    and others accountable to agreed timelines)

    Communication: [10%]

     Meet the GD “bar” for online communication responsiveness (slack, email, phone)
     Present effectively to the management team (focusing on key insights, etc.)
     Communicate concisely and clearly across a variety of forms (written, presenting, verbal)

    Support for auxiliary projects: [5%]

    Assist Program Manager with hosting journalists, donors, and other external parties
    Assist Program Manager with communicating and executing new projects/pilots / technologies (e.g. messaging Salesforce to field team, brainstorming options for community-based targeting,
    rolling out mobile app questions, etc.)

    Team-building / morale: [5%]

    Monitor team dynamics and own follow-up on barometer activities
    Identify opportunities for morale-building (e.g. retreats, team events, incentive schemes, etc.)

    Desired abilities/experience:

    Degree in a relevant field
    Exceptional leadership ability with demonstrated success in motivating and developing subordinates
    Exceptional ability to problem-solve complex operational challenges in the field
    Excitement about owning challenging management tasks, including mentoring and motivating direct reports and the broader field team
    Demonstrated ability to work in a highly independent and self-directed manner, while effectively communicating upwardly about gaps and risks
    Strong communication and relationship-building skills and the ability to represent the organization effectively to external parties
    Strong analytical and technical skills, including a high level of proficiency with Microsoft Excel
    Demonstrated success in a high-performance work environment
    At least 3-5 years of management experience, preferably managing managers
    Ability to manage day-to-day operations while simultaneously building more robust, efficient systems.
    Experience working in urban informal settlements in Kenya highly desirable
    As this is a program focusing on urban women, we strongly encourage qualified women to apply
    Candidate should be willing to work and live in Bomet County

    GD Values
    Recipients first.We prioritize recipient preferences over those of donors or ourselves. 
    We do not impose our preferences, or judgments, on the beneficiaries; instead we respect and empower them to make their own choices, elevating their voices in the global aid debate. This value is core to GiveDirectly’s identity as the first organization exclusively devoted to putting the poor in control of how aid money is spent. It comes at a potential cost, as it means that neither we nor donors get to set priorities (and we may even lose some “efficiency” in providing this option).
    Team next.We do what’s best for organizational – not individual – success. 
    This is a team sport, where we will succeed (or fail) together. The best players are not those with the best individual statistics, but those with the biggest impact on our overall performance. We avoid territoriality, self-promotion, and I’m above this attitude.
    Be proactively candid.We say what we believe, and are honest in sharing information. 
    Having confidence that other people are telling us what they truly believe, without gloss or omission, is critical to effective communication and to our ability to learn and grow from feedback. We owe it to each other – and our donors – to instill this confidence even though giving and receiving information candidly are unusual in both professional and social life, and can be very uncomfortable.
    Create positive energy.We strive to be a source – not drain – of energy for our colleagues.
    Our work is hard, practically and emotionally, and we cannot overemphasize the importance of maintaining a positive attitude, enjoying the company of our colleagues, and not taking ourselves too seriously.  In doing so, we aspire to generate energy and excitement amongst our colleagues in pursuing our mission. This should not preclude candor, and we aspire to achieve both.
    Think rigorously; act quickly.We are intellectually rigorous with a drive towards action – not debate. 
    We reason from first principles, grounding our decisions in objective claims about the world, rather than hard-to-disprove assertions or hierarchy. We aim to brainstorm inclusively and respectfully, but critically self-vet ideas we put forward, so as to ensure productive and prudent decision making.
    Demanding this level of rigor forces us to think harder about decisions and our assumptions than we otherwise might. This is a real cost. It can be taken too far: it is possible to overthink decisions, and we avoid debate for the sake of debate.  We are not here to philosophize or ensure consensus. We decide and act quickly, avoiding getting bogged down in debates.
    Accept reality. Propose solutions.We do not dwell on problems. We work actively to create solutions. 
    There will always be an endless list of things to improve. We focus on the things that can be changed; find the most important of those things, and propose actionable answers. We do not allow “problems” to weigh us down and be a source of negativity.  We are forward looking, which we believe not only leads to better team outcomes, but also creates a more enjoyable, energizing environment for all.
    Be productively ambitious.We take the risks to pursue industry-changing success, not incremental progress.
    We seek step-change improvements at all levels, and are willing to make big-bets; we do not accept complacency nor do we simply optimize existing processes. In doing so, we allow ourselves to dream big with a belief that perceived constraints are merely opportunities for creativity.
    Such ambition not only requires hard work (i.e., this is not a 9-5 job), but also a willingness to accept and learn from temporary setbacks and failures.  In accepting these failures, we’re conscious to not point fingers, nor obsess over “mistakes” made.
    Know yourself and grow.We recognize and accept our imperfections with a focus on growth. 
    We are an organization of exceptional people and trust in each other’s abilities, yet we recognize that none of us is perfect. We strive to maintain an accurate understanding of our individual and institutional strengths and weaknesses, in order to position ourselves to maximize our chances of success.
    At the same time, we seek personal growth for ourselves and our teammates. Feedback is given with a spirit of helpfulness; and sought out with a desire to learn.
    We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization’s page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.

    Before applying, please make sure that you have read the requirements for the position and that you qualify.
    Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

    Apply via :

    www.impactpool.org

  • Human Resource Internship

    Human Resource Internship

    We are currently seeking an intern on a three-month engagement within our Human Resource Department. Ideal candidates must have a bachelor’s degree in Human Resource Management, preferably a recent graduate.
    Responsibilities

    Maintenance of the employee filing system; documentation and updating of the same.
    Conduct file audit and create a tracker of missing documents
    Follow up with staff to provide missing documents
    Classify records per section and chronologically in each employee file
    Scan and create digital folders for each staff
    Weekly mentorship check-ins with the HRM
    Build an internal team directory/Wiki
    Other related duties as assigned by HRM

    Application deadline: 7th December 2021

    Apply via :

    givedirectly.hire.trakstar.com

  • IT Manager

    IT Manager

    We’re looking for exceptional talent to grow our collaborative, diverse team. Joining GiveDirectly provides the opportunity to work alongside individuals who come from 21 different countries and speak 69 different languages. We’re actively working toward an equitable and inclusive environment for all team members, and seek candidates who will bring diverse perspectives and experiences to our organization. We recruit from organizations across all industries: our team has hailed from sectors including start-ups, government, consultancies, investment banks, and nonprofits.
    Across our global offices, our culture is candid, analytical, non-hierarchical, and fast-paced. We value ability, adaptability, and willingness to learn. We offer competitive salary and benefits, as well as performance-based bonuses.
    About this role
    We are looking for an entrepreneurial IT administrator to own central IT for the organization as a whole, across 8 country offices in Africa and our remote-first global team. This role reports directly to the Director of Technology. You’ll have the opportunity to wear many hats, from driving process improvements to getting in the weeds on troubleshooting an access issue. You’ll lead the charge on ensuring that we are maintaining best-in-class security practices. And ultimately, you will get to work with stakeholders across the organization to ensure they have the tools they need to get cash in the hands of people living in poverty.
    Reports to: Director of Technology
    Responsibilities:

    Own administration of and configuration of critical cloud-based software tools used across the organization (such as Google Workspace, Slack, Salesforce, etc.)
    Lead development of IT strategy to ensure the GiveDirectly team has the right technology tools (software and hardware) to operate productively and securely, and lead initiatives to implement that strategy
    Evaluate new hardware and software vendors for security
    Maintain and administer our Salesforce permissioning across geographies and roles
    Develop and implement smooth and secure tech onboarding and offboarding for new and departing employees
    Respond to and troubleshoot requests through our ticketing system
    Manage the security of software and hardware tools used across GiveDirectly
    Provide training and support to users across the organization 

    Core competencies and experiences
    We’re looking for candidates with:

    4+ years of relevant professional experience including IT support and administration
    Expertise administering cloud-based software systems
    Strong knowledge of IT security best practices and secure configuration of cloud-based software tools
    Strong ability to communicate technical concepts and processes to non-technical stakeholders
    Strong initiative and ability to drive process improvements that impact multiple teams
    High attention to detail and to high quality customer service
    Systematic approach to troubleshooting technical problems and finding the root cause
    Alignment with GiveDirectly Values and active demonstration of our core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity
    Fluency in English is required

    Why work at GiveDirectly?
    At GiveDirectly, we work to ensure that you have everything you need to excel in your role and on your team, including:

    A positive and supportive team with opportunities for advancement 
    A demonstrated commitment to helping all staff develop and grow
    A competitive salary
    A monthly benefits allowance that covers Health, Dental, and Vision monthly premiums
    Unlimited PTO (that we encourage staff to take!)
    Desk allowance and flexible work location

    **GD is committed to observing all local, national and international laws that protect children, vulnerable adults, and basic human rights of all. GD is committed to a policy of “zero tolerance for sexual exploitation, abuse, and harassment (SEAH)” and expects anyone who works for GD to uphold the protection and safeguarding of our recipients as a priority.**

    Apply via :

    givedirectly.recruiterbox.com

  • Call Center Agent(Giriama Speakers)

    Call Center Agent(Giriama Speakers)

    The Call Center Agent (CCA) will be responsible for ensuring Give Directly recipients receive gold standard customer support. The Call Center Agent will also resolve recipient questions and resolve any issues related to GiveDirectly’s program. The Call Center Agent will also play an important role in collecting content for fundraising. This position will reward strong service skills, attention to detail, and effective communication with staff.
    Responsibilities

    Receive incoming calls and provide solutions and responses to both inquiries and complaints from GiveDirectly recipients.
    Raise/escalate any sensitive cases that may cause harm to a recipient’s life/family safety for action to be taken.
    Capture the interaction between the CCA and the recipients accurately without omissions and distortion.
    Propose any new ideas to the TL/QA/CCM based on the recipient feedback
    Conduct telephone surveys to ensure recipients have received their transfers with no issues
    Collect, Confirm and Capture any new information from the calls.
    Understand the escalation process and raise challenging cases to supervisors.
    Handle other recipient support channels if required (eg. SMS)

    Key Competencies and Attributes:

    Ability to handle complaints in a polite; empathetic and professional manner
    Ability to use a positive, constructive, and solution-focused approach whenever conflict arises
    Positive attitude and enthusiasm when faced with routine work
    Ability to multi-task
    High levels of integrity and confidentiality of recipient information.
    Excellent telephone etiquette
    Excellent communication skill

     Knowledge and skills:

    A quick learner who has a passion for providing solutions.
    At least 1-year experience in call centers/service industry.
    Past experience in NGOs is an added advantage
    Fluent in Swahili and English Language
    Proficient in MS Word, Excel
    Must possess a Valid Certificate of Good Conduct
    Must have a working personal laptop

    Apply via :

    givedirectly.recruiterbox.com

  • Program Manager

    Program Manager

    Supervises: Field Managers

    Start date: October 2021

    Overview

    The Program Manager will own the overall enrollment process for a specific program (or programs), including driving & tracking performance of field & call center teams; achieving targets; building a culture of mentorship and professional development; and identifying opportunities for risk mitigation and process improvement. The Program Manager will serve as the key “eyes and ears’ resource on the ground for the Senior Manager and will be responsible for regularly synthesizing updates on operational health. The role will have significant responsibility and a high degree of autonomy in creating and managing a large team.

    Specific Responsibilities

    Project Management . You will be responsible for managing all aspects of designated programs:

    Set and own quantifiable targets like households enrolled, households followed up and operational efficiency.
    Drive operational excellence, while managing against key risks like fraud, quality or government interference.
    Serve as the organization’s engine for continuous improvement of the enrollment process and recipient experience.

    You Will Be Expected To Be a Strong Contributor To The Overall Vision Of The Country Office And Proactively Engage In Country Problem-solving As a Peer

    Vision & Critical Thinking .

    Conceive, develop and test new protocols and methods prior to overseeing scale up.
    Anticipate areas of risk and create mitigation plans (e.g. coordination on complex research partnership, political instability, slow-downs from pilots, etc.).

    You Are Expected To Oversee a Performance-oriented Culture Within Your Team (your Reports And Their Reports), With All Staff Receiving Feedback And Development Opportunities To Achieve Their Potential

    People Management .

    Hire, train and manage a team of at least 20 staff
    Run performance reviews for direct reports and build their capacity to do the same.
    Identify and coach high-potential field staff to grow on a quick promotion trajectory.
    Identify gaps in the org chart and propose solutions to the Senior Manager & Country Director.

    Data and Analysis . You are expected to be comfortable using data to track performance, and inform decision-making, and to quickly build expertise within GD’s standard beneficiary data management and survey tools.

    Participate in new projects scoping, lead survey creation and updates for new and existing projects
    Guide and support reports on data inquiries, skill development, and data analysis
    Work effectively with GD’s global data team (framing needs and expectations, and holding self and others accountable to agreed timelines).

    Communication

    Meets the GD “bar” for online communication responsiveness (slack, email, phone).
    Present effectively to the management team (focusing on key insights, etc.)
    Build relationships with government and other stakeholders that protect and advance GD’s work, under guidance of the Government Relations Manager.
    Communicate concisely and clearly across a variety of forms (written, presenting, verbal)

    Ethics

    Sets a strong example to other staff in appropriate management of GD resources
    Identifies and proposes fixes for potential fraud loopholes

    Qualifications

    Minimum of a Bachelor’s degree.
    Demonstrated success in a high-performance work environment
    Strong interest in advancing the values and mission of GiveDirectly
    Exceptional communication, organizational, and analytical skills
    At least 3-4 years of middle level management experience, preferably managing managers.
    Excitement about owning challenging management tasks, including mentoring and motivating direct reports and the broader field team
    Demonstrated ability to work in a highly independent and self-directed manner, while effectively communicating upwardly about gaps and risks
    Ability to manage day-to-day operations while simultaneously building more robust, efficient systems.
    Experienced in new projects’ development and managing launches is an added advantage.

    GD Values

    Recipients first – We prioritize recipient preferences over those of donors or ourselves.
    Team next – We do what’s best for organizational – not individual – success.
    Be proactively candid – W e say what we believe, and are honest in sharing information.
    Create positive energy – We strive to be a source – not drain – of energy for our colleagues.
    Think rigorously; act quickly – We are intellectually rigorous with a drive towards action – not debate.
    Accept reality. Propose solutions – We do not dwell on problems. We work actively to create solutions.
    Be productively ambitious – We take the risks to pursue industry-changing success, not incremental progress.
    Know yourself and grow – We recognize and accept our imperfections with a focus on growth.

    **GD is committed to observing all local, national and international laws that protect children, vulnerable adults, and basic human rights of all. GD is committed to a policy of “zero tolerance for sexual exploitation, abuse, and harassment (SEAH)” and expects anyone who works for GD to uphold the protection and safeguarding of our recipients as a priority.**

    Apply via :

    givedirectly.recruiterbox.com

  • Program Manager Human Resource Administrator

    Program Manager Human Resource Administrator

    Job Description
    Reports to: Country Director
    Supervises: Field Managers and Associate Field Managers
    Start date: September 2020
    Contract Duration: 6 months’ contract (with the possibility of extension
    Position Overview:
    The Program Manager (PM) will own the overall enrolment process for field operations, including driving & tracking performance of field teams; achieving targets; building a culture of mentorship and professional development; and identifying opportunities for risk mitigation and process improvement. The PM will serve as the key “eyes and ears” resource on the ground for the Country Director and will be responsible for regularly synthesizing updates on operational health. The role will have significant responsibility and a high degree of autonomy in creating and managing a large team.                       
    Responsibilities:
    Project Management: The PM will be responsible for managing all aspects of ground operations:

    Set and own quantifiable targets like households enrolled and operational efficiency.
    Serve as the organization’s engine for continuous improvement of the enrolment process and recipient experience.
    Over time, reduce dependence on senior management and create more leverage for the Country Director through capacity-building and delegation.

    Vision & Critical Thinking: The PM will be expected to be a strong contributor to the overall vision of the country office, engaging with the Country Director in-country problem-solving.

    Conceive, develop and test new protocols and methods prior to overseeing scale up.
    Anticipate areas of risk and create mitigation plans (e.g. coordination on complex research partnerships, slow-downs from pilots, etc.).

    People Management: The PM will be expected to oversee a performance-oriented culture within your team (your reports and their reports), with all staff receiving feedback and development opportunities to achieve their potential.

    Hire, train and manage field staff.
    Run performance reviews for direct reports and build their capacity to do the same.
     Identify and coach high-potential field staff to grow on a quick promotion trajectory.
     Identify gaps in the org chart and propose solutions to the Country Director.

    Data and Analysis: The PM will be expected to be comfortable using data to track performance, and inform decision-making, and to quickly build expertise within GD’s standard beneficiary data management and survey tools.

     Lead survey creation and updates for new and existing projects
    Guide and support reports on data inquiries, skill development, and data analysis
    Work effectively with GD’s global data team (framing needs and expectations, and holding self and others accountable to agreed timelines)

    Communication:

    Meet the GD “bar” for online communication responsiveness (slack, email, phone)
    Present effectively to the management team (focusing on key insights, etc.)
    Communicate concisely and clearly across a variety of forms (written, presenting, verbal)

    Support for auxiliary projects:

    Assist Country Director with hosting journalists, donors, and other external parties
    Assist Country Director with communicating and executing new projects/pilots/technologies (e.g. brainstorming options for community-based targeting, rolling out mobile app questions, etc.) 

    Team-building / morale:

     Monitor team dynamics and own follow-up on barometer activities
    Identify opportunities for morale-building (e.g. retreats, team events, incentive schemes, etc.)

    Qualifications

    Demonstrated success in a high-performance work environment
    Exceptional leadership ability with demonstrated success in motivating and developing junior staff
    Strong interest in advancing the values and mission of GiveDirectly
    Exceptional communication, organizational, and analytical skills, including a high level of proficiency with Microsoft Excel
    At least 2-3 years of management experience, preferably managing managers
    Excitement about owning challenging management tasks, including mentoring and motivating direct reports and the broader field team
    Demonstrated ability to work in a highly independent and self-directed manner, while effectively communicating upwardly about gaps and risks
    Ability to manage day-to-day operations while simultaneously building a more robust, efficient system

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Regional Director, East Africa

    Regional Director, East Africa

    We’re looking for exceptional talent to grow GiveDirectly and the broader cash movement. Our culture is direct, analytical, non-hierarchical, fast-paced, transparent, and hard working. We are open to candidates from any industry and typically recruit from top organizations – members of our team have come to us from private-sector companies (consultancies, law firms, investment banks, etc.), start-ups, and government. We value ability and willingness to learn over years of experience. We offer competitive salary and benefits and performance-based bonuses. 
    Overview:
    In the last several years, GiveDirectly’s East Africa portfolio (Rwanda, Uganda, Kenya) has grown significantly in scale and complexity. As Regional Director, you will manage three Country Directors and lead the charge on priority-setting, execution, and performance tracking. Our teams have launched the largest experimental evaluation of a basic income program to date; enrolled refugee households across multiple settlements in Uganda and Rwanda to receive lump-sum cash transfers; and partnered with the Kampala City Council and UNICEF to deliver money directly to school-age girls. 
    In 2020, we are expanding upon this track record to pursue meaningful growth on two core dimensions: (1) building operational capabilities that will advance the frontier of cash delivery (e.g. piloting a no boots on the ground model using cell phone data algorithms to target recipients) (2) driving local (in-country) fundraising, including defining and rigorously testing hypotheses on how GD can partner with institutional donors. In the latter capacity, you’ll work closely with our fundraising team in New York and London to identify and test new tactics.
    Responsibilities:

    Grow revenue for country offices by identifying strategic partnership opportunities, advancing in-country pipeline, and amplifying GD brand with media/donors/peer organizations  
    Drive vision for future, step change improvements to cash delivery (i.e. in partnership with country offices, set the roadmap for what projects will unlock new lines of business and push the sector forward on cash learning & implementation)
    Hire exceptional senior leadership & work with country directors to both grow talent internally and reward strong performers 
    Ensure teams hit a bar of operational excellence such that both recipients and donors have a differentiated experience with GiveDirectly (best-in-class customer service, unique anti-fraud protocol, robust metrics & reporting)

    Qualifications:

    A track record of building relationships with institutional donors, coaching teams on partnerships management, and/or advancing sales pipelines 
    A passion for managing exceptional teams at scale, including entrenching company values across distributed teams, creating opportunities for meaningful professional development, and hiring world-class talent
    Experience with high-quality project management in competitive environments, including scenarios that lack off-the-shelf playbooks 
    Strong alignment with GD values (outlined below)

    GD values:
    Recipients first.
    We prioritize recipient preferences over those of donors or ourselves.
    We do not impose our preferences, or judgments, on the beneficiaries; instead we respect and empower them to make their own choices, elevating their voices in the global aid debate. This value is core to GiveDirectly’s identity as the first organization exclusively devoted to putting the poor in control of how aid money is spent. It comes at a potential cost, as it means that neither we nor donors get to set priorities (and we may even lose some “efficiency” in providing this option).
    Team next.
    We do what’s best for organizational – not individual – success.
    This is a team sport, where we will succeed (or fail) together. The best players are not those with the best individual statistics, but those with biggest impact on our overall performance. We avoid territoriality, self-promotion, and I’m above this attitudes.
    Be proactively candid.
    We say what we believe, and are honest in sharing information.
    Having confidence that other people are telling us what they truly believe, without gloss or omission, is critical to effective communication and to our ability to learn and grow from feedback. We owe it to each other – and our donors – to instill this confidence even though giving and receiving information candidly are unusual in both professional and social life, and can be very uncomfortable.
    Create positive energy  
    We strive to be a source – not drain – of energy for our colleagues.
    Our work is hard, practically and emotionally, and we cannot overemphasize the importance of maintaining a positive attitude, enjoying the company of our colleagues, and not taking ourselves too seriously. In doing so, we aspire to generate energy and excitement amongst our colleagues in pursuing our mission. This should not preclude candor, and we aspire to achieve both.
    Think rigorously; act quickly.
    We are intellectually rigorous with a drive towards action – not debate.
    We reason from first principles, grounding our decisions in objective claims about the world, rather than hard-to-disprove assertions or hierarchy. We aim to brainstorm inclusively and respectfully, but critically self-vet ideas we put forward, so as to ensure productive and prudent decision making. Demanding this level of rigor forces us to think harder about decisions and our assumptions than we otherwise might. This is a real cost. It can be taken too far: it is possible to overthink decisions, and we avoid debate for the sake of debate. We are not here to philosophize or ensure consensus. We decide and act quickly, avoiding getting bogged down in debates.
    Accept reality. Propose solutions.
    We do not dwell on problems. We work actively to create solutions.
    There will always be an endless list of things to improve. We focus on the things that can be changed; find the most important of those things, and propose actionable answers. We do not allow “problems” to weigh us down and be a source of negativity. We are forward looking, which we believe not only leads to better team outcomes, but also creates a more enjoyable, energizing environment for all.
    Be productively ambitious.
    We take the risks to pursue industry-changing success, not incremental progress.
    We seek step-change improvements at all levels, and are willing to make big-bets; we do not accept complacency nor do we simply optimize existing processes. In doing so, we allow ourselves to dream big with a belief that perceived constraints are merely opportunities for creativity. Such ambition not only requires hard work (i.e., this is not a 9-5 job), but also a willingness to accept and learn from temporary setbacks and failures. In accepting these failures, we’re conscious to not point fingers, nor obsess over “mistakes” made.
    Know yourself and grow.
    We recognize and accept our imperfections with a focus on growth.
    We are an organization of exceptional people and trust in each other’s abilities, yet we recognize that none of us is perfect. We strive to maintain an accurate understanding of our individual and institutional strengths and weaknesses, in order to position ourselves to maximize our chances of success. At the same time, we seek personal growth for ourselves and our teammates. Feedback is given with a spirit of helpfulness; and sought out with a desire to learn.