Company Address: Address New Horizons Industrial Park Go Downs 8-11, Ruiru, Kenya
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IT Help Desk Manager Carbon Project Manager
Service Management: Set up and maintain high-performing service support functions including an IT Service Desk, Desktop Support and VIP Support for ERP, cloud infrastructure, loan management platforms, CRM and mobile applications. Develop, implement and maintain the Incident, Request, Change and Escalation processes and policies, ensuring high levels of performance, accurate reporting, and establishing service improvement…
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IT Help Desk Manager
Service Management: Set up and maintain high-performing service support functions including an IT Service Desk, Desktop Support and VIP Support for ERP, cloud infrastructure, loan management platforms, CRM and mobile applications. Develop, implement and maintain the Incident, Request, Change and Escalation processes and policies, ensuring high levels of performance, accurate reporting, and establishing service improvement…