Company Address: Address Nairobi, Nairobi

Partnerships lead – Data Solutions (Nairobi)

Purpose
We are looking for a partnerships lead who will be responsible for developing and maintaining high-level relationships with clients. The partnerships lead will play a key role in assisting the CEO and Kenya Country Director to develop and pursue new business opportunities. This includes meeting with potential clients to present Ona’s services and working with clients to go from concept to finalized proposal.
This role will report to the CEO and will be based in Nairobi, Kenya.
Key roles and responsibilities
Business development

Assist in meeting with new clients and explain Ona’s offerings. This requires an ability to quickly translate requirements into a formalized proposal and budget.
With the sales and marketing teams, ensure customer success by helping existing clients continually benefit from Ona’s services.
With the leadership and marketing teams, develop a software and data solutions strategy for the Kenyan market.
Proposal writing
Proposal process coordination with feedback / inputs from the technical / data solutions / content / Project Management teams.
Costing development.
Proposal process coordination with feedback / inputs from the technical / data solutions / content / PM teams.
Deal closure
Contract negotiations
Contract closure (in partnership with the legal team).
New business process formalization – including inclusion / exclusion criteria for the types of business we will / will not go after.
Handover process management and documentation to Operations / Production teams.

Relationship building & management

Utilizing existing networks to help increase donor, implementation and partner relationships that will benefit Ona, and be a good fit for the organisation’s products and services.
Identification – in partnership with the senior management team – of key relationships we’d like to build in each FY, and apportioning dedicated time and resources to meet people and start new relationships where needed.
Utilize a CRM tool such as Base / Zendesk Sell (or similar), to monitor and track strategic communications to key partners / stakeholders.

Marketing & communications

Excellent verbal and written communication skills used to promote the work of the organization, through promotional articles / blogs / stories.

Public speaking, organizational positioning, networking

Attend conferences and meetings where he/she will represent and “be the face” of ONA.
Preparing presentations / talks that are captivating – being comfortable on a stage, pitching and presenting the organization’s work.
Relationship building – good networking is something that has to be planned, managed, and followed through post the networking events.
Positioning of the organization – being an ambassador / thought leader / role-model and someone speaking from a humble position with expertise and confidence.
Connector of dots – this role is about being a strategic fixer. i.e. you have a partner or a government or a donor that approaches you with a problem, or you have identified a massive gap in country X in terms of problem Y. The job of this person is to be able to connect the dots, and find a suitable link with Ona’s products and services, with the problem identified.

Strategic involvement

Involvement in the Strategic Direction Setting for the organization, and uncovering opportunities through well-defined goals and objectives, by harnessing people, infrastructure, innovation, finance, and product / service quality.

People management

Mentor team members, hold 1on1s, review work, help with non-technical challenges, e.g. communication, timeliness, participate in their career growth path.
Ensure direct reports have what they need to succeed and are happy, inquire and understand the grievance of direct reports, communicate those to the leadership team.
Responsible for suggesting, implementing, and monitoring changes to team and organization structure.
Participation in the hiring process of new employees across the organization.
Identify potential candidates within the team that best fit our roles (e.g. team leads, senior engineers.

Team and company ambassador

Provide training to clients and/or colleagues and/or in events or exhibitions where you are representing the company in any capacity.
Cross team communication within the organization.
Collaborate with key stakeholders within and across departments.

Key requirements
Essential

A Bachelor’s degree in a tech related field; Masters degree is desirable.
8+ years experience in developing tech enabled solutions for development organisations.
4+ years experience leading business development initiatives for data driven solutions.
Demonstrated success in proposal development, conversion and implementation.
Project Management expertise – a track record of successfully delivering projects on budget while maintaining a high level of customer satisfaction.
Knowledge of principles and processes for providing data driven solutions to development organisations.

Skills

Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Deductive reasoning – Able to take big, sometimes nebulous, projects and tasks and break them down into granular details that can be accomplished by the team.
Multi-tasking – Able to prioritize dozens of high value tasks across multiple projects simultaneously, in an environment where priorities are constantly changing. Able to stay organized and deliver in this environment.
Self-starter who is motivated to move the team and project ahead without direct instruction.
Exceptional communication skills – Ability to communicate accurately, clearly, and effectively in both written and spoken English.

Apply via :

a.bamboohr.com

October 28, 2024
Engineer Manager

Purpose
We are looking for an Engineer manager, you will be responsible for managing a team of engineers at Ona.
At Ona we follow the Servant leadership philosophy of management. The main goal of the leader is to serve through sharing power, putting the needs of the employees first and helping people develop and perform as highly as possible.
Key roles and responsibilities

Team Management

Mentor team members, hold 1-1’s, review technical work, help with non-technical challenges, e.g. communication, timeliness, and participate in career growth paths.
Ensure direct reports have what they need to succeed and are happy, inquire and understand the grievance of direct reports, communicate those to the leadership team.
Responsible for suggesting, implementing, and monitoring changes to team and organization structure.
Participation in the hiring process of engineers
Identify potential candidates within the team that best fit our roles (e.g. team leads, senior engineers.
Encourage, promote and ensure the use of best practices including code reviews, automated testing, CI/CD across teams and projects, and help others to improve the quality of their work.
Participate in the onboarding and offboarding processes for engineers
Lead the engineer planning/resourcing process and communicate assignments to the respective engineers.

Product Management

Take lead in technical meetings and provide technical and coordination support to Ona’s partners / clients.
Assist in the development of a support strategy, and help with support requests when needed.
Engage with Product Managers and business stakeholders to define platform requirements.
Provide feedback and guidance to clients on work when necessary
Participate in task planning and release planning

Architecture

Actively participate and contribute to architectural and technical stack choices
Partners with product management to align the roadmap with the technical design and strategy.
Responsible for designing and prototyping complex, cross platform business solutions to validate newer technologies.
Travel for technical reviews, workshops and onsite delivery activities

Team and Company Ambassador

Provide training to clients and/or colleagues and/or in events or exhibitions where you are representing the company in any capacity.
Cross team communication within the organization.
Collaborate with key stakeholders within and across departments.

Key requirements
Essential

Minimum 5 years programming production Java web applications
Minimum 5 years programming production Android client applications
Experience programming with APIs and service based architectures
Experience with databases and their integration into web and Android applications
Strong attention to detail and understanding of architectural dependencies
Strong troubleshooting and problem solving skills

Desirable

Experience working with remote teams
Experience with OpenSRP, OpenMRS, other EMRs
Experience with Kotlin, Spring
Experience with Postgres, SQLite, other relational, k/v, column-oriented, or log-based databases
Experience with Ansible, Terraform, AWS, Alibaba Cloud, other IaaS and infrastructure as code systems
Experience with Superset, NiFi, Kafka

Apply via :

a.bamboohr.com

October 28, 2024
Product Manager

Purpose
We are looking for a Product Manager to help build our innovative world-class data solutions products. The ideal candidate will be responsible for the success of Ona Data, Canopy and Akuko. The Product Manager will ensure that these products meet our clients’ needs and can be easily incorporated into our service offerings.
This includes helping to set the strategy, roadmap, and feature definition for these products, as well as driving the execution of all product lifecycle processes for products: product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and growth.
The Product manager will work closely with the Engineering, Sales, Business Development, Marketing, Customer Support and Finance teams to ensure design, performance, revenue, profit and customer satisfaction goals are met. The primary users of our products are data analysts within Ona, so specific attention to their requirements and feedback will help drive constructive feature development. The position may also include marketing, forecasting, and profit and loss (P&L) responsibilities.
Lastly, the ideal candidate should be able to combine a strong understanding of how technology can best be used to address problems with a deep understanding of global development issues in the humanitarian or health sectors. We are looking for people who are passionate about the potential of technology to drive positive change. We work globally on some of the world’s hardest problems partnering with organizations like the WHO, UNICEF and DFID.
This role will report to the Head of Design.
Key Responsibilities

Define product vision – working with Data Solutions leadership team to develop, manage, validate and execute visions for Ona’s data solutions products – Ona, Canopy and Akuko. This includes creating product strategy presentations and documents that describe business cases, high-level use cases, technical requirements, revenue, and ROI.
Work with the design team to translate product strategy into detailed market and product requirements documents for prototyping and final product development by the engineering teams.
Work with the Data solutions leadership team to identify and justify the prioritization of product features and client requests. This role will be responsible for managing product road maps and releases.
Collaborate closely with Engineering, Design, Project Delivery and Business Development teams on the development, QA, and release of products and balance of resources to ensure success for the entire organization.
Analyse the market and competitive landscape to determine product-market demands and establish short and long term product goals.
Use market research to develop sales strategies and better position our Data Solutions products with our clients. This includes developing product positioning, pricing and messaging that differentiates our products across identified primary market segments.
Communicate product features and functions to cross-functional teams and stakeholders (both internal and external) at all levels. This includes performing product demos to customers and acting as a product evangelist to external stakeholders.
Conduct customer research activities to understand and improve user experiences.
Write software specifications, manage project execution, and define product roll-out strategy, including writing product development timelines.

Capabilities

Able to prioritize dozens of high-value tasks simultaneously, in an environment where priorities are constantly changing. Has the ability to stay organized in this environment.
Works autonomously and with little direction to complete assignments, coordinating business processes and activities based on the outlined strategies and defined directives.
Motivated to meet objectives in a fast-paced environment, and will get things done quickly and efficiently, regardless of the obstacles.
Able to take big, sometimes nebulous tasks and break them down into the right sequence.
Demonstrate a combination of business and technology acumen.
Strong interpersonal skills with proven ability to work with and lead multidisciplinary teams.
Excellent attention to detail and orientation toward meticulous work
Ability to communicate accurately, clearly, and effectively in written and spoken English.
Bring evidence-based decision making in their communication and interactions.

Key Requirements
Essential

Bachelor’s degree in a relevant field, e.g. Computer Science, Data Science, Business Intelligence, IT, Economics, Social Science or Engineering, etc.
At least 5 years proven strategic and commercial experience in a product management/product development role with a forward-thinking technology company
Proven track record of successful new product development using formal methodologies working with an agile technology team.
Experience managing technical teams. Desire and commitment through mentorship to help to build the next generation of leaders below you.
Experience in developing and implementing go to market strategies for software products in addition to core product development experience.
Knowledge of project management tools a plus (e.g. GitHub projects, Harvest, Trello).
Attention to detail and good problem-solving skills.
Excellent interpersonal skills.
Good written and verbal communication.
Exceptional leadership skills
Evidence-based decision making

Desirable

Master’s degree in a relevant field such as Computer Science, Engineering, Economics, MBA etc.
Technical background with experience in software development or web technologies.
Respected professional with clear vision and insights on how technology can best be used to advance equity in digital health and humanitarian response.
Excellent analytical, problem-solving, and communication and collaboration skills
Interest and deep familiarity with ICT4D.
Experience working with international companies
A team player who enjoys interacting with people of all levels in a multicultural environment
Prior experience living or working in a Foreign country.
Ability to speak other international languages including French a strong plus.
Willing to travel globally (potentially up to 20-30% of the time).

To applyNote we will only contact shortlisted candidates.

Apply via :

a.bamboohr.com

October 28, 2024
Security Engineer

Purpose
There’s no such thing as a “safe system” – only safer systems. Our Site Reliability Engineering team works to create and maintain the safest operating environment for Ona’s users and developers.
Key role and responsibilities

As a Security Engineer, you will write code to protect network boundaries, keep computer systems and network devices hardened against attacks.
Write code for our deployment systems that actively monitors our systems for attacks and intrusions.
Also work with software engineers to proactively identify and fix security flaws and vulnerabilities.
This role will report to the Site Reliability Engineering team.

Key requirements
Essential

Bachelor’s degree or equivalent practical experience.
Some experience analyzing the security of systems (at least one of penetration testing, Web Application security testing, vulnerability scanning, threat modeling, etc).
Experience with concepts and practices such as data anonymization and classification, auditing access to data, and review of requests for data access.
Experience in responding to security problems in target-rich environments, looking at security alerts, front-line analysis and response.
Experience coding/scripting in one or more general purpose languages including but not limited to: Java, C/C++, C#, Objective C, Python, JavaScript and/or Go.
3 years of experience in this or a related role

Desirable

Experience with developing or analyzing Android applications
Code maintenance and review experience in one or more general purpose languages.
Understanding of technical privacy issues (cookie management, encryption), and experience with the software development lifecycle.

Please send the following: Note we will only contact shortlisted candidates.

Apply via :

www.linkedin.com

October 28, 2024
Head of Human Resources

Purpose of the role: As a part of the leadership team, the Head of Human Resource (HHR) will be responsible for optimizing all human resource functions , they will lead and advise on company growth, strategy implementation, and cultural transformation.
The role requires a doer, who is capable of rolling up their sleeves to execute solutions and operate a strategic People function. They should be an expert facilitator and process designer, and have exceptional skills working with team members globally and at all levels of the company.
Key roles and responsibilities
Leadership, Strategy & Vision

Develop and implement human resources strategies that align with the overall mission and vision of the company. resulting in innovative, best practices and policies that will help build a high-performing equitable and inclusive culture of learning, accountability, transparency and collaboration.
Create and preserve a culture of trust, transparency, safeguarding diversity, equity, and inclusion across the company.
Liaise with the finance department, oversee the HR budget business development process on matters of staff development.

Team Management

Ensure people systems are highly functioning, driving workflow efficiencies, data, and insights on our global team.
Lead all safeguarding efforts to ensure the safety of the Ona team members and project participants.
Respond to the Human resource requests for a global team working in different geographic locations.
Oversee the team’s well being, by ensuring that policies, systems and support infrastructure are in place to help team members thrive in situations of day-day stress as well as in extremis.
Serve as a resource for managers by coaching and mentoring senior managers effectively using the full array of HR tools, processes and policies.
Initiate and participate in organizational performance reviews and business process improvement programs, as well as undertake special research aimed at improving organizational effectiveness.
Lead and coordinate the Organizational development process, in order to advise the leadership team on what change management actions need to take place.
Communicate company’s values, ensuring they come through in all key initiatives.

Talent management

Advise the leadership team on ways to enhance talent attraction and retention, to ensure a strong employer brand that focuses on the diversity of our global team.
Advise, define and implement rewards & recognition strategy(s), to ensure competitive pay / benefits.
Define and establish in-house employee training activities that address company needs including; training needs assessment, new employee onboarding or orientation, personnel trainings on culture, diversity, sexual harassment etc.

Hiring and Recruitment

Oversee the implementation of all phases of recruitment from advertising, screening, shortlisting, interviewing, reference checks, orientation and final job placement.
Working with the Hiring leads & the Senior people specialist to create and/or revise job descriptions and terms of reference.

Compliance

Ensure consistent compliance with global labor and legal requirements by researching existing and new legislation thereafter advising the leadership team on needed action.
By serving as the company’s primary contract person, protect the interests of employees and the company in accordance with company Human Resources policies and governmental laws and regulations.

Key Requirements
Essential

Bachelor’s degree required, MA preferred.
Minimum of 10+ years of experience in human resources management and related functions in a global team with at least 5 years in a similar role.
Broad global knowledge and experience in labor law, talent management, compensation, organization planning, compensation, employee relations, performance management, training and development.
Knowledge of the labor legislation governing the labor market. (OSHA, WIBA and Kenya Employment Act.)
Experience in using HRIS preferred.
Full membership of IHRM

Desirable

Human resource certification is a plus (SPHR, GPHR,CIPD).
Proficient in French or any other foreign language.
Master’s degree in Human Resource Management or related field.
Experience working in a technology firm / with technologists preferred.
Right to live and work in Kenya.

Please the link below to apply online by sending the following:Note we will only contact shortlisted candidates.

Apply via :

a.bamboohr.com

October 28, 2024
Head of Human Resources

Purpose of the role: As a part of the leadership team, the Head of Human Resource (HHR) will be responsible for optimizing all human resource functions , they will lead and advise on company growth, strategy implementation, and cultural transformation.

The role requires a doer, who is capable of rolling up their sleeves to execute solutions and operate a strategic People function. They should be an expert facilitator and process designer, and have exceptional skills working with team members globally and at all levels of the company.

Key roles and responsibilities

Leadership, Strategy & Vision

Develop and implement human resources strategies that align with the overall mission and vision of the company. resulting in innovative, best practices and policies that will help build a high-performing equitable and inclusive culture of learning, accountability, transparency and collaboration.
Create and preserve a culture of trust, transparency, safeguarding diversity, equity, and inclusion across the company.
Liaise with the finance department, oversee the HR budget business development process on matters of staff development.

Team Management

Ensure people systems are highly functioning, driving workflow efficiencies, data, and insights on our global team.
Lead all safeguarding efforts to ensure the safety of the Ona team members and project participants.
Respond to the Human resource requests for a global team working in different geographic locations.
Oversee the team’s well being, by ensuring that policies, systems and support infrastructure are in place to help team members thrive in situations of day-day stress as well as in extremis.
Serve as a resource for managers by coaching and mentoring senior managers effectively using the full array of HR tools, processes and policies.
Initiate and participate in organizational performance reviews and business process improvement programs, as well as undertake special research aimed at improving organizational effectiveness.
Lead and coordinate the Organizational development process, in order to advise the leadership team on what change management actions need to take place.
Communicate company’s values, ensuring they come through in all key initiatives.

Talent management

Advise the leadership team on ways to enhance talent attraction and retention, to ensure a strong employer brand that focuses on the diversity of our global team.
Advise, define and implement rewards & recognition strategy(s), to ensure competitive pay / benefits.
Define and establish in-house employee training activities that address company needs including; training needs assessment, new employee onboarding or orientation, personnel trainings on culture, diversity, sexual harassment etc.

Hiring and Recruitment

Oversee the implementation of all phases of recruitment from advertising, screening, shortlisting, interviewing, reference checks, orientation and final job placement.
Working with the Hiring leads & the Senior people specialist to create and/or revise job descriptions and terms of reference.

Compliance

Ensure consistent compliance with global labor and legal requirements by researching existing and new legislation thereafter advising the leadership team on needed action.
By serving as the company’s primary contract person, protect the interests of employees and the company in accordance with company Human Resources policies and governmental laws and regulations.

Key Requirements

Essential

Bachelor’s degree required, MA preferred.
Minimum of 10+ years of experience in human resources management and related functions in a global team with at least 5 years in a similar role.
Broad global knowledge and experience in labor law, talent management, compensation, organization planning, compensation, employee relations, performance management, training and development.
Knowledge of the labor legislation governing the labor market. (OSHA, WIBA and Kenya Employment Act.)
Experience in using HRIS preferred.
Full membership of IHRM

Desirable

Human resource certification is a plus (SPHR, GPHR,CIPD).
Proficient in French or any other foreign language.
Master’s degree in Human Resource Management or related field.
Experience working in a technology firm / with technologists preferred.
Right to live and work in Kenya.

Please the link below to apply online by sending the following:Note we will only contact shortlisted candidates.

Apply via :

a.bamboohr.com

October 28, 2024
Senior Frontend Engineer Software Engineer (OpenSRP) Security Engineer

Purpose

We’re looking for developers who want to build foundational data systems that drive change. Our team has worked on projects that support democracy, drive social development, record the social infrastructure of entire countries, tally the winners of national elections, and reduce infant mortality. We build software that solves real problems and you will too.

Since we’re a startup, you’ll have to be a self-starter who is organized and can manage multiple projects at the same time. Since some of our team works remotely, you’ll also need great communication skills and to be empathetic.

The role will be based in Nairobi, Kenya and will report directly to an Engineering Manager.

Key roles and responsibilities

Frontend engineering

Lead and build out our frontend products
Write automated unit and integration tests for frontend code
Create well documented code and ensure reuse of internal and external libraries
Implement a process to sign-off on approaches before any front-end work begins
Stay up to date with front-end engineering technologies and educate project teams on what’s possible, but still feasible and sensible for our needs.

Frontend UI/UX

Prototype user interactions, especially for more complicated UI patterns
Ensure styling (CSS etc) is built consistently based on accepted standards and libraries
Create, define, and enforce adherence to a Design, UI, and UX style

Act as a cross-project resource

Work on a prioritized set of front-end engineering projects
Front-end lead will be resourced across projects during the requirements, technical planning, and/or initial development phases as determined by team leads

Key requirements

Bachelor’s degree or higher in Computer Science or equivalent.
At least 4 years of frontend engineering experience.
Ability to write, and an appreciation for the importance of, semantic, well-structured code.
Proficient with Javascript and/or Typescript.
Experience with modern Javascript frameworks such as React.
Experience with CSS preprocessors such as LESS, SASS, and SCSS.
Experience building production web and mobile web apps.
Strong aesthetic sensibilities.

go to method of application »

Use the link(s) below to apply on company website. Please send the following:

Apply via :

October 28, 2024
Security Engineer Technical Program Manager

Purpose

There’s no such thing as a “safe system” – only safer systems. Our Site Reliability Engineering team works to create and maintain the safest operating environment for Ona’s users and developers. As a Security Engineer, you help protect network boundaries, keep computer systems and network devices hardened against attacks and provide security services to protect highly sensitive data like passwords and user information. Security Engineers work hands-on with our deployment systems and actively monitor our systems for attacks and intrusions. You also work with software engineers to proactively identify and fix security flaws and vulnerabilities.

This role will report to the Site Reliability Team

Essential

Bachelor’s degree or equivalent practical experience.
Experience analyzing the security of systems (penetration testing, Web Application security testing, vulnerability scanning, threat modeling, etc).
Experience with concepts and practices such as data anonymization and classification, auditing access to data, and review of requests for data access.
Experience in responding to security problems in target-rich environments, looking at security alerts, front-line analysis and response.
Experience coding/scripting in one or more general purpose languages including but not limited to: Java, C/C++, C#, Objective C, Python, JavaScript and/or Go.
3 years of experience in a related role

Desirable

Expertise with malware analysis, including investigations of botnet and root-kit behavior.
Expertise in leading analysis of large data sets and intrusion detection systems.
Expertise with signals development, threat hunting and threat modeling.
Experience with developing or analyzing Android applications
Code maintenance and review experience in one or more general purpose languages.
Understanding of technical privacy issues (cookie management, encryption), and experience with the software development lifecycle.
Understanding and history of applying research to real world problems.
Patience and negotiation skills with a track record of achieving good user outcomes.
Ability to communicate across disciplines (e.g. engineering, legal, policy).

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

October 28, 2024
Security Engineer (Nairobi)

Purpose

There’s no such thing as a “safe system” – only safer systems. Our Site Reliability Engineering team works to create and maintain the safest operating environment for Ona’s users and developers.

Key role and responsibilities:

As a Security Engineer, you help protect network boundaries, keep computer systems and network devices hardened against attacks.
Provide security services to protect highly sensitive data like passwords and user information.
Work hands-on with our deployment systems and actively monitor our systems for attacks and intrusions.
Also work with software engineers to proactively identify and fix security flaws and vulnerabilities.
This role will report to the Site reliability engineering team.

Key requirements:

Essential

Bachelor’s degree or equivalent practical experience.
Experience analyzing the security of systems (penetration testing, Web Application security testing, vulnerability scanning, threat modeling, etc).
Experience with concepts and practices such as data anonymization and classification, auditing access to data, and review of requests for data access.
Experience in responding to security problems in target-rich environments, looking at security alerts, front-line analysis and response.
Experience coding/scripting in one or more general purpose languages including but not limited to: Java, C/C++, C#, Objective C, Python, JavaScript and/or Go.
3 years of experience in a related role

Desirable

Expertise with malware analysis, including investigations of botnet and root-kit behavior.
Expertise in leading analysis of large data sets and intrusion detection systems.
Expertise with signals development, threat hunting and threat modeling.
Experience with developing or analyzing Android applications
Code maintenance and review experience in one or more general purpose languages.
Understanding of technical privacy issues (cookie management, encryption), and experience with the software development lifecycle.
Understanding and history of applying research to real world problems.
Patience and negotiation skills with a track record of achieving good user outcomes.
Ability to communicate across disciplines (e.g. engineering, legal, policy).

Apply via :

a.bamboohr.com

October 28, 2024
Senior Associate Client Support and Training

Purpose

We are looking for a Senior associate – Client support and training, who has experience in providing user support to clients and working with data in some capacity, especially in monitoring and evaluation. This person will also play an important role of working with clients to ensure a good user experience on the Ona products. This involves training new clients, troubleshooting with existing clients, and ensuring that all clients are maximizing the value received by using the Ona products. This role will also be responsible for developing help documentation and blogs for platform features and Ona products.

The ideal candidate should be able to demonstrate an understanding of how field data is collected, cleaned, analyzed for monitoring and evaluation, and then visualized. Also, this person should have a strong understanding of technology and the ability to troubleshoot technical issues. This candidate should be able to determine what issues a client is experiencing or what they are trying to achieve, work with other client services team members and technical team members to develop a solution, and honestly communicate the issue and solution to the client while instilling confidence in the team’s ability and knowledge.

We are looking for people who are passionate about the potential of technology to drive positive change. We work globally on some of the world’s hardest problems partnering with organizations like WHO, UNICEF and PATH.

This role will report to the Senior Manager – Support, Evaluation and Monitoring.

Key roles and responsibilities

Provide support for all incoming support requests for the Ona Data platform, RapidPro, and Canopy and client projects. This includes troubleshooting all system errors, answering general Ona Data platform, RapidPro, and Canopy questions, and answering questions and troubleshooting XLSForms.
Ensure that all support requests are answered in a timely and efficient manner while maintaining good client relationships. This includes following up with the technical team on technical issues and getting additional support to investigate and resolve support requests.
Author XLSForms for various client projects to simplify the data collection process and ensure data collected adheres to the client’s monitoring and evaluation needs.
Develop and maintain support documentation on user guides, training, processes, and procedures for the Ona Data platform feature and custom solutions for client projects.
Train clients/users on how to develop XLSForms, how to use the Ona Data Platform, how to use RapidPro, Canopy Discover, and possibly other Ona products.
Review/Analyze data and provide clients with recommendations around building XLSForms and visualizing indicators based on the client’s need and monitoring and evaluation plans.
Provide data management and processing for client projects:
Filter and “clean” data and review reports, printouts, and performance indicators to locate errors.
Understand data and analyze simple data
With minimal supervision, take the lead role in tasks/projects assigned to you, ensuring task/project timelines are met, and ensuring clients are kept informed while doing necessary follow-up.
Represent the company and through client and potential client interactions spread the word and support the sale of our products, services, and solutions.

Capabilities

Have a strong attention to detail.
A team lead who enjoys interacting with people of all levels in a multicultural environment.
Above-average ability to communicate accurately, clearly, and effectively in written and spoken English.
Self-starter and motivated to move ahead without direct instruction.

Key requirements:

Essential

Bachelor’s degree in a relevant field, e.g. social science, computer science, IT, engineering, economics, statistics, mathematics, project management, customer relationship management, etc.
At least 7 years of work experience, with at least 3 years providing client support in a technical environment.

Data and Statistics

Experience collecting data and/or cleaning data and/or analyzing data.
Experience with mobile device data collection platforms and data collection tools
(i.e. ODK Collect, Enketo webforms, Commcare, SurveyCTO, Kobotoolbox, Open Data Kit, EpiInfo, etc).
Knowledge and experience using statistical packages (i.e. R, SPSS, Stata) and/or advanced Excel functions.

Training

Experience in training adult learners.
Experience training on mobile device data collection platforms is a plus.

Client Relations

Motivated to assist clients to determine the best and proper solution to resolve their issue/s in a fast-paced environment in a timely and efficient manner.
Motivated by client satisfaction, client retention and growing business from existing clients (upselling of services and offerings).

Desirable

Right to live and work in Kenya is preferred.
Experience in monitoring and evaluation preferred.
Ability to speak other international languages, especially French, is a strong plus.
Familiarity with data management from form development to data collection to data cleaning, analysis and visualization.
Strong analytical skills and understanding of quantitative and qualitative techniques.
Strong interpersonal skills with proven ability to work with multidisciplinary teams.
Interest and deep familiarity with ICT4D.
Experience working with international companies (INGOs, Donor Agencies, Government Agencies).

Apply via :

a.bamboohr.com

October 28, 2024