Company Address: Address NAIROBI, KENYA: Headquarters in Gatwakera, Kibera, P.O. Box 8303-00200

  • Medical Records Officer

    Medical Records Officer

    Job Responsibilities
    Collecting, compiling and storing health information data from the facility.
    Processing and summarizing the data into meaningful weekly, monthly, quarterly and annual reports
    Making and submitting monthly reports to the program and CHMT on time.
    Conducting on – job training for other record clerks in the facility
    Identifying gaps and suggesting ways of improving records and sharing of program data
    Designing and reviewing monitoring and evaluation tools used by the program sectors.
    Entering data into the systems when hard copies are used
    Ensuring accurate data entry into the system
    Trouble shooting and maintenance of health systems
    Qualifications
    Diploma or above in Medical Records Information Technology, preferably from KMTC
    At least three (3) years working experience in a busy health care facility,(experience in working with Software Hospital Management
    Information System will be an added advantage)
    Excellent computer skills, experience,
    Excellent communication skills.

    Applicants should send their applications together with a detailed CV to the HR Manager jobsmathare@shininghopeforcommunities.org quoting their current and expected salaries. Applications without this information will not be considered. DO NOT ATTACH TESTIMONIALS at this point. Only shortlisted candidates will be contacted. Applications should reach us no later than 31st October 2017.

    Apply via :

    jobsmathare@shininghopeforcommunities.org

  • Sustainable Livelihoods Coordinator

    Sustainable Livelihoods Coordinator

    Job Overview

    To be responsible for coordinating and supporting program implementation activities through planning and organizing all program activities, supervising program facilitators, resource management, program reporting and partner relationship management

    Key Roles and Responsibilities:

    Oversee the projects within the department and ensure timely implementation of activities within the set times, work plans and budgets
    Provide general supervision of Sustainable Livelihoods facilitators and evaluate their performance.
    Conduct need assessment for sustainable livelihoods facilitators
    Organize trainings and refreshers for Sustainable Livelihoods facilitators on Entrepreneurship, IGA ,Employability and any other emerging skills.
    Develop and review existing training manuals and oversee quality of content in all trainings conducted.
    Ensure that all beneficiaries’ data is captured in google drive and any other platforms.
    Provide monthly update reports on the projects within the department and ensure that set targets are met according to the existing timelines.
    Assist inn preparing budgets for all activities and manage use of department resources
    Identify, recruit and build capacity of individuals enrolled in the employability project.
    Develop linkages with prospective employers, develop an employers’ database and initiate uptake of beneficiaries into positions of employment or internship within the identified firms.
    Work with other community organizations, groups, churches and mosques to reach the target identified of employability training, business mentorship and entrepreneurship trainings.
    Pursue partnerships collaboration and synergies that have impact on SHOFCO sustainable livelihoods programs
    Research on new models / innovations that can improve sustainable livelihoods programs impact and efficiency
    Ensure program sustainability in conjunction with the line manager
    Attend meetings that add value to sustainable livelihoods programs in consultation with the Sustainable Livelihoods Manager
    Support and co-create programs that promote youth employment
    Capture learnings and emerging lessons to facilitate scale up and adaptive programming.
    Support in new business development as may be requested from time to time by the line manager and the advancement team
    Organize all departmental functions.
    Maintain all program data in a highly efficient manner and document program success stories.
    Monitoring VSLAs formation and training of the members on the VSLAs Methodology
    Support M&E function in program monitoring and evaluation
    Any other duties as assigned by the line manager

    Qualifications

    Bachelor’s Degree in any relevant field

    Other requirements (unique/job specific)

    At least 3 years of experience having 2 years as a program facilitator
    Experience in program management and working within a diverse community
    Knowledge, skills and experience in participatory methods of community development and mobilization

    Functional Skills:

    Developing expertise
    Managing tasks
    Articulating information
    Examining information

    Behavioural Competencies/Attributes:

    Team working
    Establishing rapport
    Directing people
    Generating ideas

    We are an equal opportunity employer and value diversity in our organization, all interested applicants should send their applications together with a detailed Cover letter and CV to recruitment@shininghopeforcommunities.org with a clear subject line “Sustainable Livelihoods Coordinator – Kisumu Female candidates are highly encouraged to apply. Only shortlisted candidates will be contacted.  Applications should reach us no later than 28th October 2024. 

    Apply via :

    recruitment@shininghopeforcommunities.org

  • Psychosocial Counsellor

    Psychosocial Counsellor

    Job Overview

    The job holder is responsible for addressing all students’ academic, personal/social and career development needs. They should implement a comprehensive school counseling program that promotes and enhances student achievement. They should assist students at all levels from Primary school to higher levels of learning and act as an advocate for students’ well-being and as valuable resources for their educational advancement. They should listen to students’ concerns because everyone’s home and social life is different and they could be the only person who fulfills that need for them at a given time.

    Location – Mathare

    Department – Girls Leadership and Education

    Section – Essential Services

    Rank  – Officer

    Reports  to – Head Teacher

    Direct reports – N/A

    Work Pattern/Hours – Monday – Friday | 8.00 AM – 5.00PM

    Key Roles and Responsibilities:

    Essential Responsibilities

    Help students with issues such as bullying, disabilities, low self-esteem, and poor academic performance and relationship troubles.
    Listen to students’ concerns about academic, emotional or social problems
    Help students process their problems and plan goals and action
    Mediate conflict between students and teachers.
    Teach guidance classes and provides guidance counseling to students through planned activities in small group or classroom settings to convey social, and important school information.
    Consult, facilitate, and maintain communication with parents, teachers, administrators, and pertinent agents on specific student and parent academic and educational matters including academic modifications and/or accommodations.
    Improve parent/teacher relationships
    Facilitate drug and alcohol prevention programs and sensitize the parents on GBV.
    Organize peer counseling programs
    Refer students to psychologists and other mental health resources.
    Evaluate students’ abilities, interests and personalities to help them develop realistic academic and career goals
    Demonstrate the effectiveness of the school counseling program in measurable terms,
    Report on immediate, intermediate and long-range results showing how students are different as a result of the school counseling program.
    Use data to show the impact of the school counseling program on school improvement and student achievement.
    Conduct school counseling program audits to guide future action and improve future results for all students. The performance of the professional school counselor is evaluated on basic standards of practice expected of professional school counselors implementing a school counseling program
    Intervene during crisis situations and participate on school crisis team

    System Support

    Guides, coordinates and supports other school staff in implementing school wide advisory programs.
    Uses responsive counseling strategies to establish relationships and collaborate with educators, students, families, and community partners which reflect recognition of and respect for each individual. And promotes an understanding and appreciation of diverse population and cultures.
    Assists families in obtaining services for their children through an appropriate referral and follow-up process.
    Assists teachers in understanding their students, including providing and interpreting student data.
    Provides in-service training on topics related to the school counseling program and supporting student achievement

    Accountability

    Conducts at minimum a yearly program audit to review the extent and quality of counseling program implementation.
    Prepares and submits a variety of requested reports and data, to ensure fulfillment of established program requirements.
    Uses all available data, including academic grades, discipline referrals and attendance data, to identify students in need and to deliver services.

    Qualifications

    A Bachelor’s degree in Counselling, Psychology or a higher diploma in Counselling
    Experience in the provision of psychosocial services to vulnerable community children

    Professional Qualifications

    Good report writing and communication skills
    A team player with ability to work independently with minimal supervision
    Ability to maintain professionalism in services delivery and ethics
    Experience in case management including management of case conferences

    Essential Skills and Key Attributes

    Confidentiality
    Commitment: Passionate about closing the achievement gap and ensuring that every child, regardless of background or circumstance, receives an excellent education.
    Leadership: Coaches, mentors, and challenges others to excel despite obstacles and challenging situations.
    Focus on Data-Driven Results: Relentlessly pursues the improvement of central office performance and school leadership, instruction, and operations, and is driven by a desire to produce quantifiable student achievement gains.
    Innovative Problem-Solving: Approaches work with a sense of possibility and sees challenges as opportunities for creative problem solving; takes initiative to explore issues and find potential innovative solutions.
    Teamwork: Increases the effectiveness of surrounding teams through collaboration, constant learning and supporting others; sensitive to diversity in all its forms; respects and is committed to learning from others
    Dependability: Does whatever it takes to consistently deliver with high quality under tight deadlines; successfully manages own projects through strong organization, detailed work plans, and balancing of multiple priorities.
    Communication: Communicates clearly

    Functional Skills:

    Examining information
    Checking things
    Articulating information
    Pursuing goals

    Behavioural Competencies/Attributes:

    Empowering individuals
    Team working
    Directing people
    Making decisions

    We are an equal opportunity employer and value diversity in our organization, all interested applicants should send their applications together with a detailed Cover letter and CV to recruitment@shininghopeforcommunities.org with a clear subject line “Psychosocial Counsellor”. Female candidates are highly encouraged to apply. Only shortlisted candidates will be contacted. Applications should reach us no later than 10th November 2024. 

    Apply via :

    recruitment@shininghopeforcommunities.org

  • Inventory Assistant

    Inventory Assistant

    Key Roles and Responsibilities:

    Receive, store and issue goods to all internal sub stores and users and keeping proper records of all transactions.
    Regularly run items below re-order level report and raising timely purchase requisition orders.
    Coordinate material receiving from external suppliers.
    Inspect and verify material items received from suppliers against purchase order specification and supplier delivery documents.
    Transfer material commodities to respective storage shelves and departments whilst ensuring proper handling, shelving and coding of materials/items.
    Maintain the First Expiry First Out (FEFO) and First in First Out (FIFO) systems for storage and issuance of items.
    Conduct regular asset count/spot checks, generate reports on the same indicating the status/condition of assets and updating the same in the asset register
    Participate in carrying out monthly and/or random stock takes; verifying system computations against physical counts of stock. For variances, investigate then report reasons for discrepancies in a timely manner before adjustments
    Store items in an orderly and accessible manner, ensuring that the storage areas are not overstocked and are clean throughout.
    Communicate with end-users to provide first rate support-service on the general supplies needs.
    Participate/contribute in formulating inventory SOPs and policies
    Receiving of supplies on SAP with the support of signed and stamped delivery notes
    Controlling overconsumption and/or wastages of supplies by placing general supplies requests for all the departments, according to their monthly consumption breakdown
    Ensure both old and new assets are coded and asset possession forms filled and filed where necessary
    Ensure that all supplies issued are accounted for
    Place inventory requisitions on SAP
    Perform other duties as assigned and needed.

    Qualifications

    Diploma in Procurement, Supply Chain Management or any other related field

    Professional Qualifications

    Qualification in Procurement, Supply Chain Management or any other related field

    Other requirements

    2 years of experience in Supply chain Management
    Knowledge and experience in inventory management
    Knowledge in systems and record management
    Familiarity with major donor and local regulations is desirable

    Functional Skills:

    Checking things
    Adopting practical approaches
    Meeting timescales
    Managing tasks
    Attention to details

    Behavioural Competencies/Attributes:

    Upholding standards
    Interacting with people
    Team work
    Practice integrity and objectivity
    Inviting feedback

    We are an equal opportunity employer and value diversity in our organization, all interested applicants should send their applications together with a detailed Cover letter and CV to recruitment@shininghopeforcommunities.org with a clear subject line “Inventory Assistant – Mukuru”. Female candidates are highly encouraged to apply. Only shortlisted candidates will be contacted. Applications should reach us no later than 14th November 2024. 

    Apply via :

    recruitment@shininghopeforcommunities.org

  • Psychosocial Counsellor

    Psychosocial Counsellor

    Job Overview

    The job holder is responsible for addressing all students’ academic, personal/social and career development needs. They should implement a comprehensive school counseling program that promotes and enhances student achievement. They should assist students at all levels from Primary school to higher levels of learning and act as an advocate for students’ well-being and as valuable resources for their educational advancement. They should listen to students’ concerns because everyone’s home and social life is different and they could be the only person who fulfills that need for them at a given time.

    Location – Mathare

    Department – Girls Leadership and Education

    Section – Essential Services

    Rank  – Officer

    Reports  to – Head Teacher

    Direct reports – N/A

    Work Pattern/Hours – Monday – Friday | 8.00 AM – 5.00PM

    Key Roles and Responsibilities:

    Essential Responsibilities

    Help students with issues such as bullying, disabilities, low self-esteem, and poor academic performance and relationship troubles.
    Listen to students’ concerns about academic, emotional or social problems
    Help students process their problems and plan goals and action
    Mediate conflict between students and teachers.
    Teach guidance classes and provides guidance counseling to students through planned activities in small group or classroom settings to convey social, and important school information.
    Consult, facilitate, and maintain communication with parents, teachers, administrators, and pertinent agents on specific student and parent academic and educational matters including academic modifications and/or accommodations.
    Improve parent/teacher relationships
    Facilitate drug and alcohol prevention programs and sensitize the parents on GBV.
    Organize peer counseling programs
    Refer students to psychologists and other mental health resources.
    Evaluate students’ abilities, interests and personalities to help them develop realistic academic and career goals
    Demonstrate the effectiveness of the school counseling program in measurable terms,
    Report on immediate, intermediate and long-range results showing how students are different as a result of the school counseling program.
    Use data to show the impact of the school counseling program on school improvement and student achievement.
    Conduct school counseling program audits to guide future action and improve future results for all students. The performance of the professional school counselor is evaluated on basic standards of practice expected of professional school counselors implementing a school counseling program
    Intervene during crisis situations and participate on school crisis team

    System Support

    Guides, coordinates and supports other school staff in implementing school wide advisory programs.
    Uses responsive counseling strategies to establish relationships and collaborate with educators, students, families, and community partners which reflect recognition of and respect for each individual. And promotes an understanding and appreciation of diverse population and cultures.
    Assists families in obtaining services for their children through an appropriate referral and follow-up process.
    Assists teachers in understanding their students, including providing and interpreting student data.
    Provides in-service training on topics related to the school counseling program and supporting student achievement

    Accountability

    Conducts at minimum a yearly program audit to review the extent and quality of counseling program implementation.
    Prepares and submits a variety of requested reports and data, to ensure fulfillment of established program requirements.
    Uses all available data, including academic grades, discipline referrals and attendance data, to identify students in need and to deliver services.

    Qualifications

    A Bachelor’s degree in Counselling, Psychology or a higher diploma in Counselling
    Experience in the provision of psychosocial services to vulnerable community children

    Professional Qualifications

    Good report writing and communication skills
    A team player with ability to work independently with minimal supervision
    Ability to maintain professionalism in services delivery and ethics
    Experience in case management including management of case conferences

    Essential Skills and Key Attributes

    Confidentiality
    Commitment: Passionate about closing the achievement gap and ensuring that every child, regardless of background or circumstance, receives an excellent education.
    Leadership: Coaches, mentors, and challenges others to excel despite obstacles and challenging situations.
    Focus on Data-Driven Results: Relentlessly pursues the improvement of central office performance and school leadership, instruction, and operations, and is driven by a desire to produce quantifiable student achievement gains.
    Innovative Problem-Solving: Approaches work with a sense of possibility and sees challenges as opportunities for creative problem solving; takes initiative to explore issues and find potential innovative solutions.
    Teamwork: Increases the effectiveness of surrounding teams through collaboration, constant learning and supporting others; sensitive to diversity in all its forms; respects and is committed to learning from others
    Dependability: Does whatever it takes to consistently deliver with high quality under tight deadlines; successfully manages own projects through strong organization, detailed work plans, and balancing of multiple priorities.
    Communication: Communicates clearly

    Functional Skills:

    Examining information
    Checking things
    Articulating information
    Pursuing goals

    Behavioural Competencies/Attributes:

    Empowering individuals
    Team working
    Directing people
    Making decisions

    We are an equal opportunity employer and value diversity in our organization, all interested applicants should send their applications together with a detailed Cover letter and CV to recruitment@shininghopeforcommunities.org with a clear subject line “Psychosocial Counsellor”. Female candidates are highly encouraged to apply. Only shortlisted candidates will be contacted. Applications should reach us no later than 10th November 2024. 

    Apply via :

    recruitment@shininghopeforcommunities.org

  • Sustainable Livelihoods Coordinator

    Sustainable Livelihoods Coordinator

    Job Overview

    To be responsible for coordinating and supporting program implementation activities through planning and organizing all program activities, supervising program facilitators, resource management, program reporting and partner relationship management

    Key Roles and Responsibilities:

    Oversee the projects within the department and ensure timely implementation of activities within the set times, work plans and budgets
    Provide general supervision of Sustainable Livelihoods facilitators and evaluate their performance.
    Conduct need assessment for sustainable livelihoods facilitators
    Organize trainings and refreshers for Sustainable Livelihoods facilitators on Entrepreneurship, IGA ,Employability and any other emerging skills.
    Develop and review existing training manuals and oversee quality of content in all trainings conducted.
    Ensure that all beneficiaries’ data is captured in google drive and any other platforms.
    Provide monthly update reports on the projects within the department and ensure that set targets are met according to the existing timelines.
    Assist inn preparing budgets for all activities and manage use of department resources
    Identify, recruit and build capacity of individuals enrolled in the employability project.
    Develop linkages with prospective employers, develop an employers’ database and initiate uptake of beneficiaries into positions of employment or internship within the identified firms.
    Work with other community organizations, groups, churches and mosques to reach the target identified of employability training, business mentorship and entrepreneurship trainings.
    Pursue partnerships collaboration and synergies that have impact on SHOFCO sustainable livelihoods programs
    Research on new models / innovations that can improve sustainable livelihoods programs impact and efficiency
    Ensure program sustainability in conjunction with the line manager
    Attend meetings that add value to sustainable livelihoods programs in consultation with the Sustainable Livelihoods Manager
    Support and co-create programs that promote youth employment
    Capture learnings and emerging lessons to facilitate scale up and adaptive programming.
    Support in new business development as may be requested from time to time by the line manager and the advancement team
    Organize all departmental functions.
    Maintain all program data in a highly efficient manner and document program success stories.
    Monitoring VSLAs formation and training of the members on the VSLAs Methodology
    Support M&E function in program monitoring and evaluation
    Any other duties as assigned by the line manager

    Qualifications

    Bachelor’s Degree in any relevant field

    Other requirements (unique/job specific)

    At least 3 years of experience having 2 years as a program facilitator
    Experience in program management and working within a diverse community
    Knowledge, skills and experience in participatory methods of community development and mobilization

    Functional Skills:

    Developing expertise
    Managing tasks
    Articulating information
    Examining information

    Behavioural Competencies/Attributes:

    Team working
    Establishing rapport
    Directing people
    Generating ideas

    We are an equal opportunity employer and value diversity in our organization, all interested applicants should send their applications together with a detailed Cover letter and CV to recruitment@shininghopeforcommunities.org with a clear subject line “Sustainable Livelihoods Coordinator – Kisumu Female candidates are highly encouraged to apply. Only shortlisted candidates will be contacted.  Applications should reach us no later than 28th October 2024. 

    Apply via :

    recruitment@shininghopeforcommunities.org

  • Lead, Technology and Data

    Lead, Technology and Data

    Key Roles and Responsibilities:

    Data Systems Development and Operations Oversight: Oversee development of data systems to provide the evidence base for impact of SHOFCO’s interventions across all verticals. Continuous iterative development and maintenance of data systems at SHOFCO matching evolution of our programs with data science and machine learning trends.
    Innovation and Rapid Tech Prototyping: Lead the development and deployment of tech innovations that support our work, adopting a start-up mind set to iteratively address and solve critical organisational challenges. Think nonlinearly in empowering our communities and their challenges with solutions that implement the latest tech innovations aligned with our mission.
    Infrastructure oversight and ongoing operations: Oversee design and implementation of an IT infrastructure that’s robust and responsive to the dynamic needs of our diverse projects, from health initiatives to educational platforms. Build a long term strategic roadmap, addressing evolving needs and ensuring resilience.
    System and User Centred Technology Design: Drive innovation ensuring seamless integration of user (both internal stakeholders at SHOFCO and external community and funder ecosystem stakeholders) needs into product development. Develop technology with a holistic system vision that can integrate and extend with future applications harmoniously.
    Empower and Inspire a Tech-Driven Team: Cultivate a strong IT team that deeply understands the needs of staff and community members using IT products and services, fostering professional growth, and nurturing a culture of creativity, agility, and continuous learning.
    Collaborate and Co-create: Engage with a wide array of stakeholders, from internal teams to external partners, serving as champion for tech-driven collaborations that amplify our impact and drive forward our organisational goals. Collaboratively design and execute tech solutions with teams across the org, and support implementation and ongoing use.
    Represent SHOFCO externally as a technology leader.

    Qualifications

    Bachelor of Science. degree or equivalent in Computer Science, Engineering, Data Science, Math.
    Masters’ degree would be preferred.

    Professional Qualifications

    Any training certification relevant to the role

    Other requirements (unique/job specific)

    At least 7+ years in technology and data roles as an individual and team contributor.
    At least 3+ years’ in tech/data team leadership roles managing at least small teams of 3-5 people.
    Experience in Data Management and tools for data analysis and visualisation (we currently collect data using CommCare, and use PowerBi for data visualisation)
    Experience overseeing data systems for tracking data in a social impact setting (whether non-profit, government, or business) highly valued.
    Demonstrated success in managing IT infrastructure, cybersecurity, and implementing technology-driven solutions – with experience selecting and rolling out new systems
    Excellent leadership and communication skills, with the ability to effectively collaborate with diverse stakeholders

    Functional Skills:

    Creative
    Innovative
    Business Leadership
    Analytical and detail oriented
    Presentation skills
    Networking

    Behavioural Competencies/Attributes:

    Collaborative
    Team leadership & governance
    Inspirational
    Persuasive
    Self-Driven
    Enterprising

    We are an equal opportunity employer and value diversity in our organization, all interested applicants should send their applications together with a detailed Cover letter and CV to recruitment@shininghopeforcommunities.org with a clear subject line “Lead, Technology and Data”. Female candidates are highly encouraged to apply. Only shortlisted candidates will be contacted.  Applications should reach us no later than 3rd September 2024. 

    Apply via :

    recruitment@shininghopeforcommunities.org

  • Sustainable Livelihoods Officer

    Sustainable Livelihoods Officer

    Key Roles and Responsibilities:

    In consultation with the Head- Sustainable Livelihoods, support in planning, implementation, supervision and oversight of sustainable livelihoods program for achievement of program objectives
    Oversee, Supervise, and lead the Sustainable Livelihoods Regional Coordinators in the implementation of all assigned project activities in SHOFCO Sustainable Livelihoods department as outlined in the detailed implementation plan in line with SHOFCO program quality principles and standards, donor requirements, and good practices.
    Prepare and share work plans for all components of the program.
    Support and Provide technical leadership helping ensure the development and implementation of innovative youth employment strategies that address skills need of youths, especially for young women and youths.
    Support the undertaking of labour market assessments to inform the design and roll-out of skills development and employment interventions.
    Link new and emerging youth entrepreneurs and youth workforce entrants with relevant services such as business development support, job search support, financial literacy and entrepreneurship skills, SHOFCO SACCO, private sector actors for employment linkage, value chain actors for market linkage, financial service providers for youth-friendly financial products and services.
    Map out and foster effective partnership, representation, and outreach with key stakeholders including Government ministries, TVET institutions, employers, finance institutions, NGOs the private sector among others who can offer job/internship placements for employability
     Identify and participate in Youth & Education Technical Working Groups with relevant stakeholders and partners to build strategic relationships and influence relevant policy and regulatory reforms for improved access to TVET and employment opportunities.
    Analyze implementation challenges and report any inconsistencies and/or gaps to inform adjustments to plans and implementation schedules.
    Plan and engage in regular project monitoring of the planned activities involving the relevant stakeholders and track the services are delivered with set project indicators, coverage, quality, and inclusiveness.
    Ensure project documentation for assigned activities is complete with all required documents and is filed per agency and donor requirements.
    Assist with preparation of trends analysis reports and documentation of case studies and promising practices.
    Participate in SHOFCO Youth Programming activities as well as business development initiatives to grow the Youth and women portfolio.
    Ensure all program staff understand goals and objectives and their individual  responsibilities.
    Identify capacity gaps and opportunities to strengthen the different components of the program in liaison with the Head of Sustainable Livelihoods.
    Assist with the recruitment, hiring and on boarding of program staff and conduct quarterly staff performance appraisal. Oversee the different trainings – Entrepreneurship, Employability,
    Apprenticeship, ICT Skills among others.
    Support the management and mentorship of program staff, gradually building skills and capacities.
    Prepare and submit monthly update reports on the projects with program.
    Oversee recruitments, training and placements of Employability students, Entrepreneurship Training Beneficiaries, TVET students, Apprenticeship among others
    Support revision and update all training curriculums.

    Qualifications

    Bachelor’s degree required in Social Sciences, Youth Affairs, Social Work, Economics, Community Development or a closely related field.

    Essential Skills and Key Attributes

    Minimum of 5 years of experience in implementing and managing youth employment, technical/vocational education, or youth livelihoods programs.
    Strong familiarity with positive youth development frameworks/approaches is highly preferred.
    Proven ability to build and manage relationships with government agencies, TVET institutions, employers, donors, peer organizations, and local communities.
    Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel) SAP, Project management tools and experience with other presentation platforms.
    Experience in developing curricula and delivering training programs for youth audiences.
    Demonstrated analytical abilities to examine data, research, and information to identify cause-effect relationships and use insights to drive problem-solving, decision-making, and prioritization
    Analysis and problem-solving skills with ability to make sound judgment.
    Good relationship management skills and the ability to work closely with local partners.
    Proactive, results-oriented and service-oriented.
    Attention to details, accuracy and timeliness in executing assigned responsibilities.
    Ability to collaborate and contribute to a close knit, supportive team environment, and work with people and organizations of diverse backgrounds, experiences, and cultures.
    Efficient, high-capacity self-starter who thrives in a fast-paced work environment.
    Outstanding interpersonal skills. Ability to quickly establish trust and rapport with professional and community stakeholders; comfortable addressing politically sensitive and policy questions with tact and poise.
    Demonstrated commitment to respect, equity, diversity, and inclusion including gender equality.
    Required Languages – English, Kiswahili.

    Functional Skills:

    Adopting practical approaches
    Making decisions
    Checking things
    Taking action

    Behavioural Competencies/Attributes:

    Establishing rapport
    Following procedure
    Upholding standards
    Understanding people

    We are an equal opportunity employer and value diversity in our organization, all interested applicants should send their applications together with a detailed Cover letter and CV to recruitment@shininghopeforcommunities.org with a clear subject line “Sustainable Livelihoods Officer”. Female candidates are highly encouraged to apply. Only shortlisted candidates will be contacted. Applications should reach us no later than 13th August 2024. 

    Apply via :

    recruitment@shininghopeforcommunities.org

  • Branch Supervisor 

Customer Service Officer

    Branch Supervisor Customer Service Officer

    Key Roles and Responsibilities:
    Business Development

    Mapping and scoping the business opportunity within the Sacco environs, including profiling the business activities within the locality of the Sacco to identify potential business opportunities
    Packaging the right customer proposition in liaison with marketing & business development manager and other segment Heads
    Building understanding of the dynamics of the business community in the locality of the sacco as well as effective networks for business mobilization
    Compilation of a pipeline call list of potential customers to join the Sacco
    Customer calls to set up meetings with the potential customers with a view to establishing new sales opportunities for holistic solutions to the customers
    Ensure timely loan appraisals within set time limits and communicating feedback to members within acceptable timelines.
    Ensure timely and effective loan approval process within set limits, by presenting appraised loans for approval and approving the same in the system.
    Ensure timely and accurate disbursement of approved loans
    Ensure all loans forms processed, rejected, and deferred are kept safely and in member files
    In Liaison with the Credit team in the HQ, monitor all collaterals used as for loans and ensure they are adequate and well updated.
    Ensure effective communication and advise to members on loan matters/queries.

    Operations

    Manage operational activities at the branch including resourcefulness of the staff
    Reconciliations of all branch accounts.
    Produce reports of monthly branch operations
    Ensure Processing of internal and external standing orders are properly done
    Through the FOSA Manager, make cash requisition from the bank as per demands and previous trends
    Verify the accuracy of the treasury cash movement throughout the Sacco
    Ensuring proper daily updating of the treasury register
    Ensure proper Handling of members’ enquiries and issues at the branch
    Champion loan recovery activities to ensure the branch meets its loan recoveries objectives in liaison with the Sacco Recoveries officer

    Qualifications

    Bachelor’s degree in a business-related course.(Banking/Commerce/Finance/Accounting, etc)
    Membership in a professional body is desirable.
    A minimum of 5 years of working experience in a financial institution (3 years must be at supervisory or management level).
    Sound knowledge of Banking and Sacco laws and regulations.

    Essential Skills and Key Attributes

    A person of integrity, a team player with effective communication skills.
    Strategic thinker with good commercial judgment and the ability to identify economic opportunities in changing environments and capitalize on them.
    Sound judgment and decision-making ability on lending across all sectors.
    Conversant with current trends in consumer banking with a strong commercial orientation.
    Customer-focused – striking a solid balance between external and internal customer orientation.
    Excellent leadership, interpersonal, and team management skills.

    Functional Skills:

    Checking things
    Adopting practical approaches
    Meeting timescales
    Managing tasks
    Attention to details

    Behavioural Competencies/Attributes:

    Upholding standards
    Interacting with people
    Team working
    Practice integrity and objectivity
    Inviting feedback

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    We are an equal opportunity employer and value diversity in our organization, all interested applicants should send their applications together with a detailed Cover letter and CV to recruitment@shininghopeforcommunities.org with a clear subject line. Female candidates are highly encouraged to apply. Only shortlisted candidates will be contacted. Applications should reach us no later than 31st July 2024. 

    Apply via :

    recruitment@shininghopeforcommunities.org

  • Financial Literacy Training Coordinator

    Financial Literacy Training Coordinator

    Key Roles and Responsibilities:
    Mobilization of Youth:

    Identify and engage youth within the specified criteria for enrollment in financial literacy classes.
    Support outreach activities in liaison with SHOFCO Urban Network (SUN) youth leadership to promote the financial literacy program within communities, schools, and youth organizations.
    Maintain a database of interested and enrolled participants for distribution to TOTs (facilitators)

    Training Coordination & Facilitation:

    Coordinate the scheduling and booking of training venues in coordination with sustainable livelihoods (SL) and SUN.
    Ensure all necessary training materials and resources are prepared and available for trainers.
    Conduct the training sessions on Financial Literacy
    Facilitate the setup of training sessions, including audiovisual equipment and seating arrangements, if necessary.
    Liaise with trainers to ensure they have all the necessary information and materials for their sessions.
    Manage the logistical support for trainers, including transportation and accommodation arrangements if needed.
    Organize refreshments and other training needs for participants during training sessions.
    Support the participants with disabilities, mothers with babies and women in line with SHOFCO safeguarding policy in liaison with the gender team.
    Facilitate assessments and graduations for the successful trainees

    Monitoring, Data Collection & Reporting:

    Support SHOFCO’s Monitoring, Evaluation and Learning (MEL) department in data collection for the youth program
    Capture and compile key data from trainers regarding participant engagement and progress.
    Maintain accurate records and reporting on all training activities.
    Prepare and submit weekly reports to SHOFCO Sacco, detailing the progress of the training program, attendance statistics, and any issues encountered.
    Provide recommendations for improvements based on feedback and observed challenges.

    Qualifications

    Bachelor’s degree/Diploma in Education, Finance, Entrepreneurship, Cooperative management, Social Sciences, Business Administration, or a related field.
    At least 2 years of experience in training coordination, event management, or a similar role.
    Experience working with youth programs, educational initiatives, or financial literacy projects is highly desirable.

    Other requirements (unique/job specific)

    Excellent Communication Skills: Ability to effectively communicate with youth, trainers, and stakeholders.
    Organizational Skills: Strong ability to manage multiple tasks, schedules, and logistics simultaneously.
    Interpersonal Skills: Ability to build rapport with young people and motivate them to participate in the program.
    Problem-Solving Skills: Capable of identifying and resolving issues promptly and effectively.
    Attention to Detail: Ensures all aspects of the training sessions are meticulously planned and executed.
    Proficiency in MS Office Suite (Word, Excel, PowerPoint).
    Familiarity with data analysis and reporting tools.
    Valid driver’s license will be an added advantage
    Willingness/Flexibility to travel as needed.

    We are an equal opportunity employer and value diversity in our organization, all interested applicants should send their applications together with a detailed Cover letter and CV to recruitment@shininghopeforcommunities.org with a clear subject line “Financial Literacy Training Coordinator”. Female candidates are highly encouraged to apply. Only shortlisted candidates will be contacted. Applications should reach us no later than 27th July 2024. 

    Apply via :

    recruitment@shininghopeforcommunities.org