Company Address: Address Nairobi – Head office LIBERTY House, Mamlaka Road P.O. Box 30390 00100 – GPO Nairobi – Kenya

  • Human Resources Business Partner 

Business Development Officer (Bancassurance)

    Human Resources Business Partner Business Development Officer (Bancassurance)

    Job Summary
    The job holder will be responsible for driving the achievement of business objectives through the implementation of the Human Resources strategy, policies and practices.
    Key Responsibilities

    Plan the Identication, Attraction & Retention of the Best People
    Undertake strategic resourcing initiatives such as head hunting, market intelligence and talent acquisition.
    Undertake interviews for short listed candidates.
    Train and support line managers on the recruitment process.
    Ensure that all new joiners have been properly integrated into the organization and their roles. This will also involve monitoring and evaluation of the programs and ensuring that there is consistency across the business unit.
    Ensure that all staff have signed off job descriptions.
    Communicating regularly to candidates identied after interviews to keep them updated
    Organizational Development
    Drive organization implementation/change initiatives in line with the business unit strategies .
    Facilitate the preparation of job descriptions for new roles, ensure that the job roles are well-dened, and
    organizational structures are in place & constantly updated.
    Learning and Development
    Assess development needs of individuals, teams & the respective organizations to create processes and actions to address them.
    Put in place development processes and resources to address the priority people-development needs in the business.
    Co-ordination of the delivery of training programs and facilitate selected training.
    Monitor and evaluate the success of training and development initiatives by individuals and departments.
    Performance Management
    Manage the performance review process and reporting on the process outcomes. Specic activities involve:
    Providing guidance and coaching to line managers.
    Playing a mediation role in dicult appraisal outcomes that cannot be resolved at appraiser and key moderator level.
    Talent Management
    Ensure talent management policies and initiatives are being driven objectively.
    Maintain a data base of talent- both internal and external for focus areas based on market dynamics of supply and demand.
    Maintain the organization’s talent infrastructure. This includes building and managing such internal components as a company’s performance appraisal, talent reviews, succession planning, high-potential assessment and feedback mechanism.
    Provide Human Resources Business Intelligence
    Draw monthly reports of the key people metrics and review the trends for the business area for all key items.

    Highlight areas of concern to the business area’s management team and make recommendations on actions that can be taken to improve the trends. For example, if performance ratings are declining a deep dive could be done to determine the reasons and detailed actions should then be developed.

    Employee Relations

    Promote/maintain effective relationships between the organization and its employees.

    Leading Change

    Work with line managers to identify and manage change quickly and effectively to further business success.

    Experience
    6 years experience in Human Resource Management in a busy organization.
    Qualifications

    Bachelor’s degree in the Social Sciences or relevant eld.
    Postgraduate Diploma in Human Resource Management .
    Valid practicing certicate from the Institute of Human Resource Management.

    Competencies

    Strategy development and implementation
    HR Policy development and implementation
    Performance management
    Reward management
    Strategic human capital resourcing
    Industrial relations
    Organization design
    Change management
    Culture management

    go to method of application »

    If you meet the above requirements, you are encouraged to forward your application and updated CV to vacancies@heritage.co.ke by 7th September 2021. Clearly state the job title on the subject heading.
    Heritage is an equal opportunity employer and actively encourages diversity. Please note that only shortlisted candidates will be contacted.

    Apply via :

    vacancies@heritage.co.ke

  • Business Analyst

    Business Analyst

    Reports To    Head, Project Management
    Location    Head Office, Nairobi
     
    Job Summary  
     The job holder will be responsible for analysing business trends and making appropriate recommendations that will positively impact operational effectiveness.
    Key Responsibilities    
    Bridge the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders. 

    Business analysis, design and specification of system enhancements and requirements as a result of product changes or other major business initiatives. 
    Oversee design, requirement definition and testing and ensure accuracy of outputs. 
    Identifying and then prioritizing technical and functional requirements 
    Monitor trend analysis and business practices to provide regular reports on any operational control matters to senior and executive management 
    Maintain specialist knowledge of products, business, process and system rules and application. 
    Maintenance of the relationship model and integrity of interfacing systems. 
    Ensure adequate financial audit and control aspects of application systems 
    Plan, organise coordinate business process reengineering/improvement projects and/or management reviews in the organisation 
    Consult with departments to determine the business needs, functional and technical requirements for translation into strategic initiatives
    Qualifications    Bachelor’s degree in Business Management, Information Technology, Economics, Banking, Strategic Management or related field 
    A Masters’ degree in Business Administration or Information Technology will be an added advantage. 
    Certified Business analyst 
    Certified Project Manager – PMP or Prince2 will be an added advantage 
    Experience    4 years’ experience in business analyst role and strategic analysis implementation and review 
    Experience in the financial services sector will be an added advantage 
    Experience in the rollout of large and complex IT implementations 
    Experience in IT (Software development, Network & Systems administration) will be an added advantage 

    Competencies    

    Business analysis planning and monitoring
    Solution assessment and validation
    Requirements management and communication
    Requirements analysis
    Elicitation
    Application of agile practices, principles and lean thinking.
    Dynamic product backlog management & writing user stories

    If you meet the above requirements, you are encouraged to forward your application and updated CV to vacancies@heritage.co.ke by 3rd February 2021. Clearly state the job title on the subject heading. 
    Heritage is an equal opportunity employer and actively encourages diversity. Please note that only shortlisted candidates will be contacted. 

    Apply via :

    vacancies@heritage.co.ke

  • Manager, Care Management

    Manager, Care Management

    Job Summary

    The jobholder will be responsible for ensuring that Heritage customers receive aGordable, accessible, cost eGective and high quality healthcare services.

    Qualifications

    Degree or Diploma in Medicine, Nursing, Clinical Oficer or Pharmacy
    Professional qualification in Insurance (AIIK or ACII) will be an added advantage

    Experience

    10 years’ experience in health insurance, 3 of which should be in a supervisory role

    Competencies

    Understanding of health insurance operations and concepts
    Customer, market and competitor understanding
    Knowledge of insurance regulatory requirements
    Knowledge of health insurance products
    High level of numeracy and strong analytical skills
    Strong negotiation and business management skills
    Experienced leader with interpersonal sensitivity
    Quality decision making and listening skills
    Conflict handling skills

    If you meet the above requirements, you are encouraged to forward your application and updated CV to vacancies@heritage.co.ke by 27th October 2020. Clearly state the job title on the subject heading.Heritage is an equal opportunity employer and actively encourages diversity. Please note that only shortlisted candidates will be contacted

    Apply via :

    vacancies@heritage.co.ke

  • PR And Communications Specialist

    PR And Communications Specialist

    Reports to: General Manager, Marketing and Communications
    Job Summary: The jobholder will be responsible for the implementation of the PR and Communications strategy across Liberty and Heritage, and coordinating marketing initiatives
    Full Job Description
    Qualifications

    Bachelor’s degree in Public Relations, Communications or related field.

    If you meet the above requirements, you are encouraged to forward your application and updated CV to vacancies@heritage.co.ke by 26th August 2020. Clearly state the job title on the subject heading. Heritage is an equal opportunity employer and actively encourages diversity. Please note that only shortlisted candidates will be contacted

    Apply via :

    vacancies@heritage.co.ke

  • Digital Marketing Specialist

    Digital Marketing Specialist

    Job Summary
    The jobholder will be responsible for growing and managing our online presence in order to increase brand awareness and enhance the marketing efforts.
    Qualifications

    Bachelor’s degree in Marketing, Communications or related field.
    Certifications such as Google Analytics, Google Ads, Facebook Business Manager, or other digital marketing certifications are highly desirable

    Experience

    3 years of Digital Marketing experience
    Experience executing and/or leading digital marketing programmes end-to-end
    Detailed knowledge of the key digital performance marketing channels and experience in executing and optimising campaigns using standard tools e.g. Google Analytics, Google Ads, Facebook Business Manager
    Understanding of the digital marketing and advertising technology context and digital agency landscape
    Project management skills/ability to multitask and prioritise
    Ability to analyse data and communicate results and insights to support customer acquisition and retention.
    Management of social media channels to foster brand affinity, quality engagement and growth
    Experience of working with external vendors to deliver results

    Competencies

    Understanding and knowledge of marketing and communication techniques
    Good understanding of digital media performance metrics
    Familiarity with web design and publishing tools (CMS)
    Digital Advertising agency background is desired
    Understanding of the insurance market is an added advantage
    Crisis management skills
    Entrepreneurial spirit, hands-on can-do attitude
    Ability to work collaboratively in a team environment

    If you meet the above requirements, you are encouraged to forward your application and updated CV to vacancies@heritage.co.ke by 9th August 2020. Clearly state the job title on the subject heading.Heritage is an equal opportunity employer and actively encourages diversity. Please note that only shortlisted candidates will be contacted.

    Apply via :

    vacancies@heritage.co.ke

  • Branch Manager

    Branch Manager

    Job Role:
    The main purpose of the job is to take leadership in marketing, customer service, public relations, operations, management and overall running of the branch. It performs oversight functions to other core duties and staff within the assigned branch. Reports to the Head of Retail Business.
    Responsibilities:
    Managerial:

    Marketing strategy formulation and implementation for the region in line with overall company objectives
    Contribute to the development of operational policies for the achievement of corporate plans as stipulated in the Business Strategy
    Comply with and keep abreast of established policies, procedures, and applicable regulations in the branch operations for monitoring of business activities
    Lead in maintaining and improving customer service by implementing Heritage’s customer experience standards to achieve customer satisfaction
    Communicate management goals and objectives to staff through branch meetings
    Ensure staff are well supervised, trained and developed to be technically competent to perform their duties
    Ensure that the Performance Management process is embraced and continuously carried out for effective and efficient service to our customers with a view to achieving overall company business goals
    Ensure branch profitability

    Operational:

    Manage direct/individual clients’ sales, corporate and intermediary sales
    Identify/ develop new business opportunities and intermediaries
    Achieve branch business growth targets
    Management of renewals/ business retention
    Ensure recruitment, training and licensing of intermediaries
    Excellent customer service and complaints handling
    Manage credit control/ premium collection
    Maintain the Branch cash book
    Market research and intelligence
    Ensure accurate and competitive quotations are prepared and delivered promptly to prospective clients, brokers, and agents
    General management and administration of the branch office
    Foster and maintain good corporate image through liaison with all competitors, intermediaries and the general public
    Establish and maintain a good relationship and high public relations with intermediaries and clients.
    Maintain close liaison with other departments in the Company.
    Ensure safe custody of the Branch’s fixed assets by maintaining an asset register and appropriate insurances
    Prepare timely, accurate, informative reports to management for decision making
    Advise the Head, Retail Business and the Management on issues pertaining to the business

    Qualifications:
    • Degree in Insurance, Marketing, Business Management or other business-related fields• Diploma in Insurance (ACII or AIIK)• Member of CII or IIK• 10 years’ experience in the insurance industry, 3 of which should be in branch management• Good knowledge of Naivasha region and the surrounding• Sales and marketing skills• Managing and executing strategy• In-depth understanding of insurance operations and concepts• Knowledge of insurance regulatory requirements• Knowledge of underwriting processes, procedures, and concepts• Insurance product knowledge• Stakeholder management skills• Knowledge of intermediaries in the region and good business relationship with them• IT literacy

  • Branch Manager

    Branch Manager

    Job Summary
    The main purpose of the job is to take leadership in marketing, customer service, public relations, operations and overall running of the branch. It performs oversight functions to other core duties and staff within the assigned branch.
    Responsibilities

    Identify/ develop new business opportunities and intermediaries
    Marketing strategy formulation and implementation for the region in line with overall company objectives
    Achieve business growth targets at the branch in line with the company guidelines on quality business.
    Maintain high public relations amongst clients and intermediaries.
    Prepare timely, accurate, informative reports to management for decision making
    Manage direct sales, individual, corporate and intermediaries sales
    Ensure safe custody of the Branch’s fixed assets by maintaining an asset register and appropriate insurances
    Maintain the Branch cash book
    Management of renewals/ business retention at the branch
    Market research and intelligence within the region
    Excellent customer service and complaints handling
    Manage credit control/ premium collection in line with the company credit control policy
    Ensure staff are well supervised, trained and developed to be technically competent to perform their duties
    Ensure that the Performance Management process is embraced and continuously carried out for effective and efficient service to our customers with a view to achieve overall company business goals
    Advise the Head of Retail Business and the Management on issues pertaining to the business
    Establish and maintain a good relationship with brokers, agents and clients. Also maintain close liaison with other departments in the Company.
    Contribute to the development of operational policies for the achievement of corporate plans as stipulated in the Business Strategy
    Foster and maintain good corporate image through liaison with all competitors, intermediaries and the general public
    Attend all scheduled meetings to facilitate smooth operations

    Qualifications

    Business Related Degree from a recognized university
    Diploma in Insurance or progression towards attaining AIIK/ ACII – minimum of 7 papers
    Experience
    3 years’ experience in branch management
    6 years’ experience in insurance industry

    Other Attributes

    Goal oriented
    Committed and self-driven
    Self-initiative and innovation
    Leadership skills
    Communication skills
    Presentation skills
    High standards of integrity and professionalism

  • IT Risk Officer

    IT Risk Officer

    Job Description

    Reports To: General Manager – Risk and Compliance
    Job Summary: The main purpose of the job is to align IT risk to business strategies and objectives and offer continuous support to ensure functionality in a secure environment.
    Key Responsibilities

    Identification of key risks within the business and risk mitigation through implementation of relevant processes and procedures.
    Provision of detailed reports to management on key systems around incidents, breaches and usage.
    Participate in gathering, design, development and deployment of system requirement within the Business, and provide advice on security best practice and controls.
    Monitor, contain and report any incidences.
    Work closely with the IT team on incidence response and resolutions.
    Periodic collection and compilation of metrics and measurements to report on progress and success of the InfoSec program.
    Participant within the Incident response team (IRT) from a technology solution perspective.
    Technical review and updating of existing policies and Procedures.
    Enterprise security review of infrastructure.
    Penetration testing and vulnerability assessments.
    Conduct process reviews to ascertain the effectiveness of system deployments.
    User management reviews using Identity and Access Management system or manual process
    Penetration Testing and Vulnerability management and reporting
    Guidance and training to staff in all areas of the Business.
    Detailed reporting on Cyber incidences
    Data analytics
    Any other changes that arise.

    Qualifications

    Bachelor’s degree in computer science or related field
    Industry certifications in security (Security+, CISM, CISA, CISSP, CCE, etc.)
    Technology specific security technology certifications (CCSA, CCNA/CCNP Security, AESA, GCFA, ENCE, MCSE, MCSA etc.)

    Experience

    At least 5 years’ work experience in Information and Communication Technology
    2 years’ work experience in the fields of IT Risk, Information Security with an interest in forensics.

    Competencies
    Technical Competencies

    Proven practical experience and understanding of Information Security principals.Knowledge &experience with various network protocols (TCP/IP), log correlation, vulnerabilities & network management tools and penetration testing tools.

    Experience with:

    Active Directory and NTFS
    OS (Windows Server; Windows 7/8/10, Linux)
    Firewalls, IDS, IPS and other Security solutions
    Malware detection & prevention techniques
    Encryption technologies – whole disk, e-mail, data at rest, in motion
    Web-layer security including securing of APIs
    Working knowledge of security techniques
    Good understanding of event monitoring – common events formatting in Syslog, Windows event viewer, etc.
    Knowledge on Identity and Access Management including secure practices on user provisioning and roles management.
    Cyber response skills
    Technical writing skills

    Behavioural Competencies

    Excellent communication skills.
    High standards of integrity and professionalism
    Analytical skills
    Problem solving skills

  • IT Risk Officer

    IT Risk Officer

    Job Description

    Reports To: General Manager – Risk and Compliance
    Job Summary: The main purpose of the job is to align IT risk to business strategies and objectives and offer continuous support to ensure functionality in a secure environment.
    Key Responsibilities

    Identification of key risks within the business and risk mitigation through implementation of relevant processes and procedures.
    Provision of detailed reports to management on key systems around incidents, breaches and usage.
    Participate in gathering, design, development and deployment of system requirement within the Business, and provide advice on security best practice and controls.
    Monitor, contain and report any incidences.
    Work closely with the IT team on incidence response and resolutions.
    Periodic collection and compilation of metrics and measurements to report on progress and success of the InfoSec program.
    Participant within the Incident response team (IRT) from a technology solution perspective.
    Technical review and updating of existing policies and Procedures.
    Enterprise security review of infrastructure.
    Penetration testing and vulnerability assessments.
    Conduct process reviews to ascertain the effectiveness of system deployments.
    User management reviews using Identity and Access Management system or manual process
    Penetration Testing and Vulnerability management and reporting
    Guidance and training to staff in all areas of the Business.
    Detailed reporting on Cyber incidences
    Data analytics
    Any other changes that arise.

    Qualifications

    Bachelor’s degree in computer science or related field
    Industry certifications in security (Security+, CISM, CISA, CISSP, CCE, etc.)
    Technology specific security technology certifications (CCSA, CCNA/CCNP Security, AESA, GCFA, ENCE, MCSE, MCSA etc.)

    Experience

    At least 5 years’ work experience in Information and Communication Technology
    2 years’ work experience in the fields of IT Risk, Information Security with an interest in forensics.

    Competencies
    Technical Competencies

    Proven practical experience and understanding of Information Security principals.Knowledge &experience with various network protocols (TCP/IP), log correlation, vulnerabilities & network management tools and penetration testing tools.

    Experience with:

    Active Directory and NTFS
    OS (Windows Server; Windows 7/8/10, Linux)
    Firewalls, IDS, IPS and other Security solutions
    Malware detection & prevention techniques
    Encryption technologies – whole disk, e-mail, data at rest, in motion
    Web-layer security including securing of APIs
    Working knowledge of security techniques
    Good understanding of event monitoring – common events formatting in Syslog, Windows event viewer, etc.
    Knowledge on Identity and Access Management including secure practices on user provisioning and roles management.
    Cyber response skills
    Technical writing skills

    Behavioural Competencies

    Excellent communication skills.
    High standards of integrity and professionalism
    Analytical skills
    Problem solving skills

  • Head of Credit Management

    Head of Credit Management

    Reporting To: General Manager – Finance & Administration
    Main Purpose of the Job: This is a strategy role responsible for management of Company’s credit risk in line with the Insurance Act and the credit policy as amended from time to time.
    Key Responsibilities / Accountabilities
    Executing strategic initiatives aimed at reducing the credit exposure to the business.
    Management of cross functional relationship affecting premium records.
    Constant review and improvement of existing processes linked to credit management.
    Regular feedback to senior management and recommendations for improvements.
    Constant interaction with all stakeholders to manage the consequence of uncollected premiums
    Full compliance to credit management policy, and if necessary recommendation for change due to changes in legal and operating environment.
    Staff development and training on debt management.
    Referral of uncollected debt to debt collection agencies, managing legal action and reference to the Credit Reference Bureau (CRB)
    Key Skills, Knowledge, Experience and Personal Competencies Education • Degree in an Accounting or Finance from a recognized university • Qualified CPA (K) or ACCA • Credit Management qualification is an added advantage Experience • At least seven (7) years of which at least three (3) years should be in managerial position in credit management, with proven track record. • Experience in credit management in a large company operating in financial services industry is an added advantage.