Jobs Kenya

Company Address: Address Moi South Lake Road Naivasha, Kenya

  • Front Office Manager

    Front Office Manager

    Primary Duties and Responsibilities:

    You will report to work on time as per the Front Office Rota, clean and in the right uniform.
    You will do morning/afternoon briefs with the front office team about check in/out, VIPs & VVIPs and conferences/team building of the day and all other operations concerns.
    You will ensure that the guests get outstanding service.
    You will follow up on guests complains book everyday and make sure any request /complain has been met before the end of the shift and escalation process followed
    You will operate the department with budgeted guidelines
    You will pre-allocate rooms according to guest request
    You will reconfirm all arrivals with the reservation to ensure that only the expected guests are checked in.
    In conjunction with the receptionist on duty you will assist to prepare for arrivals by confirming ready rooms with the housekeeping supervisor.
    You will ensure that guests feel welcome and comfortable at the check in lobby
    You will be expected to have knowledge of the modes of payments account name, exchange and billing rates, types of cheques and currencies acceptable by the company
    You will make a proper hand over of shifts which will include pending issues to be followed and ensure all shift check list are properly and accurately filled.
    You will oversee all cashier drops and ensure that they are correct.
    You will liaise with the reservations in head office to ensure all necessary write ups for the next day bookings are received before 12pm
    You will confirm the stock taking of front office equipment/items every 15th of the month including guest room key cards and share accurate records 
    You will liaise with reservations in head office to ensure all necessary write ups for the next day bookings are received before 12pm.
    You will oversee the checking out of guests by ensuring that all pending bills are correctly attached and paid, hotel items and room key cards are returned. For those with credit facilities, you will ensure they sign their invoice and depart with a copy of the invoice,and the invoice book control recorded.ETR receipts should be accompanied with copies of the guest’s bills.
    You will ensure that the department has all the necessary operating materials by making requisition well in advance.
    You will ensure the GROs send out the revinate emails daily.
    You will oversee that the desk is kept clean and tidy
    You will attend to all front office meetings and training sessions
    You will adopt sales attitude at all times and maintain awareness of all sales opportunities within the department.
    You will be expected to be honest and trustworthy all times and abide by the hotel house rules,vision,mission and values.
    You will oversee the operations of the giftshop and the Museum
    You will ensure daily guest feedbacks are collected and sent out to the duty manager on daily basis.
    You will keep track on the Revinate feedbacks 
    You will attend to guests’ problems/complaints and forward those that you cannot handle to your FO Manager or Duty manager
    You will be expected to do rotational job within the Front Office department from time to time as assigned by the management within your knowledge and abilities

    Key Competencies:

    Proven experience as a Front Office Supervisor in a hotel
    Strong leadership and team management skills
    Excellent communication and interpersonal abilities
    Proficiency in Opera system
    Strong organizational skills and attention to detail
    Ability to handle stressful situations and resolve conflicts.
    Flexibility to work various shifts including night shift.

    Academic Qualifications:

    Diploma / Degree in Hospitality Management or related field preferred.

    Experience:

    MUST have at least 2 years’ experience in a 4 -5 star hotel.
    MUST have a working knowledge of Opera system.

    Apply via :

    www.enashipai.com

  • Procurement Manager

    Procurement Manager

    Primary duties and responsibilities:

    Source vendors of materials, equipment or supplies, and interview them in order to determine product availability and terms of sales with respective HOD’s. 
    Process requisitions and purchase orders for supplies and equipment. 
    Analyze market and delivery systems in order to assess present and future material availability. 
    Update purchasing and contract management instructions, policies, and procedures. 
    Participate in the development of specifications for equipment, products or substitute materials. 
    Resolve vendor or contractor grievances, and claims against suppliers. 
    Supervise activities of personnel engaged in buying, and distributing materials, equipment, machinery, and supplies. 
    Prepare reports regarding market conditions and merchandise costs. 
    Ensure the stocks are accurate, in good storage condition, in respect with the law and local procedures, and have not passed their expiry date. 
    Provide advice on cost containment and purchase optimization to the management. 
    Conducts market studies and surveys trends. 
    Reviews and co-signs Purchase Orders on a timely and efficient manner. 
    Negotiates, renews or terminates existing contracts or agreements whenever applicable. 
    Be responsible of returnable supplies and all damages, if any. 
    Conducts suppliers’ visit and inspections and ensure proper communication and coordination. 
    To follow-up with international suppliers regarding our orders and appointed freight forwarder for consignment clearance with customs. 
    To ensure conformity to standards and specifications of merchandise as required by the management. 
    To ensure that the requisitions from originating departments follow the procurement policy. 
    To constantly endeavour to obtain goods at competitive prices without sacrificing the desired quality standards. 
    To ensure that store inventories have maximum par levels. 
    To comply with all company policies. 
    Prepare price change forms.
    Prepare and submit end month reports needs details
    Participate in stock takes. 
    To ensure that stock management reports are produced in a timely and accurate manner. 
    Maintaining supplier‟s database. 
    Assist in the interview and recruitment of purchasing and stores staff.
    Any other duty as assigned from time to time to comply with the activities of the hotels. 

    Key Competencies:

    Familiarity with sourcing and vendor management.
    Strong leadership capabilities.
    Knowledge of local suppliers to the hospitality, travel and tourism industry.
    Strong analytical and negotiation skills.
    Excellent attention to detail.
    Effective communication and interpersonal skills.
    Ability to supervise a team and to work under pressure.
    Knowledge of procurement regulations and best practices.
    Strong understanding of business goals and standards for customer service
    Working knowledge of materials control and sun systems.

    Academic Qualifications:

    Minimum Bachelor’s degree in Purchasing or a related field

    Experience:

    MUST have at least 5 years’ experience in a busy environment preferably in a 4 -5-star hotel as a procurement Manager

    Apply via :

    www.enashipai.com