Company Address: Address Microsoft Kenya 7th Floor, I & M Bank Building 2nd Ngong Avenue Capitol Hill, Nairobi Kenya

Principal Program Manager Lead Designer (Microsoft Africa Research Institute (MARI)

The Microsoft Identity program management team is searching for a principal level leader to build and run our new team in Nairobi.

We are looking for an experienced program and product management leader with strong team-building skills and ability to create strong connections with the customer and partner ecosystem in the region. As companies embark on their digital transformations, they turn to Microsoft Identity division to give them secure, convenient, manageable, digital relationships with employees, customers and business partners. Tens of thousands of organizations, millions of users are successfully using Microsoft Identity services, such as Azure Active Directory, every month. Hundreds of thousands of developers are building powerful and secure applications that authenticate users with Microsoft identity platform or access high value data in the Microsoft cloud (such as Office 365 or Azure) with cloud APIs such as the Microsoft Graph.

In this role, you will recruit and train talent to build a world-class program management team. You will lead the team to imagine and drive new features that help customers better manage identity related scenarios in their organizations. You will lead the team to designs solutions for application developers to build applications critical to the business and valuable to end users. You will establish an outreach and connection to our top customers and partners (ISVs, system integrators) to build strong partnerships that result in customer and partner input into the product, and adoption of Microsoft identity solutions in the marketplace.

There is a lot of cross-team collaboration and customer or partner connection you and your team will be involved in – you will lead by example in customer empathy (including customers in IT, developer or user roles). You will need to be proficient at creating and maintaining positive, productive team spirit and relationships, including with remote teams, customers and partners distributed around the globe. You will teach your team how to experiment effectively, use various sources of data, such as telemetry, to learn and apply a growth mindset. You will keep an eye out on competitors and industry developments to build a product and platform strategy that continues to establish Microsoft Identity offerings as a leader in the cloud. You will learn a lot about the identity technologies and offerings, and about cloud security. The skills and experience you build in these roles will be valuable for years to come as the world digitally transforms.

Responsibilities

Build a world-class program management team and lead it to success.
Create a network of customer and partner connection and strong productive partnerships with them to influence product design and drive market adoption of Microsoft identity services. Be the bridge between Microsoft and the EMEA market when it comes to identity technologies and solutions.
Listen to data and customers (including IT administrators, application developers, or end users), and use customer insight to drive clarity of product requirements with feature teams, partner teams, user research, design, marketing and support to meet customer needs.
Monitor industry and competitive trends in developer experience for identity and contribute to product strategy.

Qualifications

7+ years of product management experience building commercial software
BS Degree in a technical or engineering discipline
Proven track record as a great team builder and people manager
Experience in evangelism, customer connection, marketing or community building
Demonstrated experience in understanding customer needs (IT, developer, end users) and problem solving with customer empathy
Experience with security, identity, authentication, or authorization-related technologies highly desirable
Collaboration, communication, partnering skills

Microsoft is an equal opportunity employer. All qualified applicants will receive

consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

October 28, 2024
Partner/Channel Marketing Manager

The Partner Channel Marketing Manager-Recruit is key to Microsoft’s partner management strategy as part of the One Commercial Partner (OCP) organization. The PCMM-R drives unmanaged partner segment campaigns aligned to SMB priorities and sales plays and is the trusted business partner driven by segment thought leadership. This individual demonstrates a sales challenger mindset that drives growth and performance through revenue, customer acquisition, consumption & usage at scale.

Come be part of a team that believes in the power of partnership. Partners make more possible and Microsoft has the products and programs to meet partner’s needs. We combine the widest range of products in the industry, across a variety of devices and platforms with the flexibility to choose the programs and benefits necessary for your partners to build, go-to-market, and sell with us.

Responsibilities

Key responsibilities include:

Drive unmanaged partner segment campaigns aligned to SMB priorities and sales plays
Accelerate partner and solution transformation aligned to SMB market opportunities
Demonstrates sales challenger mindset that drive growth and performance through revenue, customer acquisition, consumption & usage at scale
Lead a healthy unmanaged growth: leverages digital, indirect providers, and resources, drives focus and mindshare to support SMB business outcomes

Key Habits Include

Maintains knowledge and ability to articulate the Microsoft value proposition to partners
Dedicates time to area recruitment planning and identifies lead time for success against capacity needs and continually surfaces insights on new partners and competitors
Creates and executes a plan with local central marketing organization (CMO) to grow new partner capacity through global demand center/global engagement programs (GDC/GEP) motions and activation of partner communities
Orchestrates overall partner recruitment effort and ongoing rhythm-of-the-business (ROB) on progress

Qualifications

Experiences Required: education, key experiences, skills, and knowledge.

Candidates must have at least 8-10 years of practical experience developing and driving partner and/or customer marketing (including focus on digital) strategy and execution
Be able to effectively drive cross-group communication and cooperation, using strong communication, project management, and organizational skills
Possess a personal passion for marketing, customer relationship marketing, technology, partners and satisfaction
Experience driving demand generation with third party partnerships
Passion for driving results
Proven ability to influence others as well as negotiation and conflict resolution skills
Knowledge of SMB, Enterprise and/or Consumer marketing and selling approaches
Ability to engage and influence at senior levels
Bachelor’s degree required; Master’s degree preferred

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Apply via :

careers.microsoft.com

October 28, 2024
Senior Software Engineering Manager Software Engineer Cloud Services Program Manager Cloud Services

The Microsoft Search and Intelligence team is responsible for enabling intelligence in Microsoft products like Outlook, Bing, Windows, and Cortana. We research & develop natural language processing & machine learning infrastructure to process billions of emails and documents a day extracting key inferences & knowledge, serving several powerful intelligent experiences to billions of users guiding them and their organizations make smart decisions.

You would be part of a team working to modernize the way users discover, navigate and search across their organization’s Office365 corpus and help make them more productive. We strive to break down the barriers of traditional search and instead offer the most relevant and contextual based suggestions to help users discover the content they are looking for, spanning their Contacts, Emails, Documents and their organization’s data. We work very closely with the Office 365 team to guarantee user privacy and compliance while also offering users a robust set of experiences that help them find what they are looking for.

We are looking for highly motivated, and innovative software engineers who are passionate about building distributed systems to deploy and serve machine learning, classification, and language translation-based end to end solutions.

Responsibilities

As a lead, you will be expected to coach, care and mentor a small team of engineers and or scientists working on tough problems with you. In addition to managing and growing the capabilities of team, your responsibilities will also include technical leadership. The expectation is that you will contribute to feature designs and long-term technology roadmaps. You will be responsible for ensuring that the work your team delivers is high-quality and developed in a way that aligns with architecture of the underlying platform.
You will work with a team of applied scientists and developers who are responsible for all stages of the research & development cycle including early ideation, design, implementation and scaling it internationally. You will be expected to work on many levels – from high level vision, to design and implementations of both self-contained components and large, team-oriented code bases. Your coding skills will be challenged writing scalable, distributed, and highly efficient components. You will also be responsible for monitoring live site to ensure rock-solid availability.
Your responsibilities will include shipping large-scale backend services that host complex models and algorithms to process critical user data. You will also be involved in developing offline processes to monitor, extract, index and build ML & NLP models. Collaborating with other engineers to build demos and apps to showcase these services is one of the ways in which you will be able to contribute new ideas. The development process is driven by gathering implicit signals from real users through online experimentation to learn and iterate on the next improvements in the product.
You will also have the opportunity to participate in frequent hackathons that allow you to work with many different teams around the world. The goal is to pursue high impact work to quickly deliver on critical areas that our users value, by delivering high quality features in a highly collaborative team environment.

Qualifications

You should have strong software design and development background with C#, C++ or Java (or similar languages like Python) with at least 5 years of experience.
A BSc degree (or equivalent) in Computer Science (or related fields like Electronic Engineering, Physics or Mathematics) is required. An MSc or PhD is not required, but a passion for continuously learning new skills and techniques is. As a lead, the expectation is that you will help your team learn and grow.
Proven experience in managing a team of engineers is desirable, however, passion for growing and nurturing a team of engineers will be even more important to allow you to succeed in this role. The lead role will still be technical, and your team will expect you to provide solid technical leadership and oversight.
You must have strong programming and algorithm design skills and real passion for data driven decision-making.
Proven experience working on large scale web services would help you get started, while experience or interest in natural language processing, machine learning, deep learning, or data mining area a big bonus.
You also need strong verbal and written communication skills with excellent interpersonal communication and collaboration skills.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

October 28, 2024
Intern

Intern

The Interns4Afrika program offers graduates a chance to grow their careers through virtual training and placements in Microsoft partner organisations. For six months, you will work in a real company and on real projects either in sales, marketing or technology while collaborating and learning from your colleagues. You also get an opportunity to become Microsoft certified which is a certification that sets you apart from your peers, making you more competitive!

Apply via :

October 28, 2024
Technical Account Manager Account Technology Strategist Technical Specialist Full time opportunities students & recent graduates: Customer Facing Technologies

Overview
A Technical account manager (TAM) is a trusted business advisor to Microsoft’s Premier Support customers. By maintaining a long-term relationship with customers, you will gain a thorough understanding of the organization’s IT goals, pain points, and the IT team’s impact on overall business. You will use this information to create a service delivery plan to make sure customers are finding success with Microsoft products.
Responsibilities
You will provide valuable on the operation and optimization of their IT infrastructure through quality Service Delivery Management. If something unexpected occurs after a Premier customer has deployed a Microsoft product, you will work with Global Business Support (GBS) to manage the incident to resolution and follow up to make sure there’s either operational improvement for the customer or a product improvement underway at Microsoft.
Role-specific qualifications

Confidence to manage executive relationships, both internally and with customers, to create business transformation.
Combining business acumen with technological experience.
Microsoft Product Certification, ITIL / similar ITSM knowledge is a plus.

Qualifications

Currently pursuing a bachelor’s or master’s computer science, computer engineering, IT or electrical engineering or STEM fields or related fields with at least one semester/quarter remaining after internship. Alternatively still registered as a student at the time of application (South Africa).
Passion for technology and working with customers.
Excellent communication skills and superior customer-service oriented skills desired.
Excellent verbal and written communication, analytical and presentation skills.
English language and local language fluency for all roles.
Full unrestricted work authorization for your chosen location.

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

October 28, 2024
Account Technology Strategist

The Account Technology Strategist is at the forefront of our digital transformation efforts for our industry focused enterprise customers. ATS works exclusively to dissect the industry of a specific customer, map industry scenarios to the technical foundation, understand and translate the customer priorities and desired outcomes, and orchestrate resources in the customer’s digital journey. ATS’s technical acumen and industry expertise enables the customer to do business in new disruptive ways. ATS drives the adoption of Microsoft Azure Cloud, Modern Workplace solutions, and Microsoft Dynamics 365. ATS is the owner of the CIO/CTO relationship, and a dedicated virtual CTO.
This Job Will Provide You:

A forum to leverage your technical expertise and industry acumen
Authorization to make major disruptions and changes to the technical architecture to enable transformative industry solutions
An opportunity to drive your customers to do business in new and transformational ways
The chances to inspire and lead teams of deep technology experts from the customer, partner, and Microsoft
Drive trusted relationship with the customer

Responsibilities
We are looking for you to demonstrate deep expertise in our customer’s industry and business, knowledge of the markets in which customer operates, and Microsoft’s capability to help the customer drive their digital transformation. You may have a track record in our customers’ industries and may have performed in positions such as CIO, CTO, CDO. The broad scope of responsibility of this role requires a solid understanding of both business and technology strategy, change management, and a principled approach to broad digital transformation challenges and opportunities. You may also share a common set of characteristics, such as strong leadership and people skills, and bring the experience that drive innovation and customer value.
You will be focused on the following priorities:

Own, manage and develop the technical business relationship with the CIO/CTO of the customer
Lead the translation of the customer’s desired business outcomes into industry technical architecture
Lead the technical delivery by motivating and inspiring all technical resources involved in delivering the customer’s desired outcome.

Your specific actions will include:

Digital Transformation – disrupting the mindset of customers and sales teams by bringing innovative ideas that showcase Microsoft’s unique value proposition 
Inspirational Leadership – orchestrating technical teams in order to help solidify the path to the complex, yet exciting journey. Beyond orchestration, you will display the ability to rely on the help of others and ensure there is an interest to engage
Technical Architecture Leadership – leading the design of technical architectures in industries such as Government, Education, Healthcare, Financial Services, Telco,
Technical Sales Leadership – differentiating yourself by having a strong focus on both technology and industry
Executive Presence – owning relationships with technology executives -CIO/CTO and members of their office and influencing relationships with CEO/CFO

Qualifications
Qualifications Required:

8+ years of experience in digital transformation roles
Confident in your sales ability to drive cloud adoption and consumption
Ability to orchestrate virtual teams to maximize the revenue opportunity
Define the technology roadmap of clients within your given industry of knowledge
8+ years of experience leading technical teams
8+ years of technical sales experience 
Bachelor’s degree in computer engineering or business administration related degree. 
Additional training or education in business, sales, or marketing preferred
Experience in business consulting or consultative selling is desired

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Apply via :

careers.microsoft.com

October 28, 2024
Applied Scientist

Are you a researcher who is passionate about designing technology which actually improves the quality of peoples work and lives? Do you believe that Africa can lead the world when it comes to technology innovation? If so, then come and join us as an applied scientist in the Microsoft Africa Research Institute (MARI), Nairobi, Kenya.
The MARI is a first of its kind research institute, closely combining foundational research, with product innovation, engineering and design to create the technologies of the future. Our mission is to understand, build and deploy innovative cloud and AI technologies which not only address core opportunities in Africa and contribute to solving local challenges at scale but which contribute to creating a more productive future of work, health and society globally. This will involve research at the cutting edge of HCI and AI.

We are looking for researchers of the highest caliber to help create this new research institute. The ideal candidate will be smart and creative, and willing to embrace new concepts and ideas, and to work as part of a multi-disciplinary team consisting of ethnographers, computer scientists, designers and engineers to create groundbreaking new technologies whilst keeping the people who must use them at the heart of innovation.
We are looking for researchers in any of the following disciplines:

Ethnography

Human-computer interaction (HCI)
Machine Learning
Natural language processing (NLP)
Artificial intelligence

We are looking for both junior and senior candidates, with a PhD. More senior candidates should be able to demonstrate an established research track record and scientific leadership.
Responsibilities

Working as part of a multi-disciplinary team to create innovative technologies which improve productivity and quality of life in Kenya and beyond
Helping create and drive the research agenda in the MARI, to influence Microsoft’s products and services and push the boundaries of innovation in Africa and the world
Sharing your research with others through peer-reviewed publication and other channels (blogs, news articles, technical reports, etc.). Communicating complex ideas clearly.
Building strong relationships and collaborating with the local academic community and community and other organisations to conduct research deeply grounded in society

Qualifications

Education: PhD in Computer Science or related engineering fields, or human-computer interaction or social science. If PhD is in social science a strong leaning towards ethnography and a clear connection to HCI is desirable.
Excellent problem solving and data analysis skills

Effective communication skills, both verbal and written
Ability to work in a multi-disciplinary team where all skills – qualitative, quantitative, design and engineering are equally valued
Strong collaboration skills, both within-team and cross-team
Publications in top international research venues

Apply via :

careers.microsoft.com

October 28, 2024
Program Manager II

The Microsoft Identity program management team is searching for a principal level leader to build and run our new team in Nairobi.
We are looking for an experienced program and product management leader with strong team-building skills and ability to create strong connections with the customer and partner ecosystem in the region. As companies embark on their digital transformations, they turn to Microsoft Identity division to give them secure, convenient, manageable, digital relationships with employees, customers and business partners. Tens of thousands of organizations, millions of users are successfully using Microsoft Identity services, such as Azure Active Directory, every month. Hundreds of thousands of developers are building powerful and secure applications that authenticate users with Microsoft identity platform or access high value data in the Microsoft cloud (such as Office 365 or Azure) with cloud APIs such as the Microsoft Graph.
In this role, you will recruit and train talent to build a world-class program management team. You will lead the team to imagine and drive new features that help customers better manage identity related scenarios in their organizations. You will lead the team to designs solutions for application developers to build applications critical to the business and valuable to end users. You will establish an outreach and connection to our top customers and partners (ISVs, system integrators) to build strong partnerships that result in customer and partner input into the product, and adoption of Microsoft identity solutions in the marketplace.
There is a lot of cross-team collaboration and customer or partner connection you and your team will be involved in – you will lead by example in customer empathy (including customers in IT, developer or user roles). You will need to be proficient at creating and maintaining positive, productive team spirit and relationships, including with remote teams, customers and partners distributed around the globe. You will teach your team how to experiment effectively, use various sources of data, such as telemetry, to learn and apply a growth mindset. You will keep an eye out on competitors and industry developments to build a product and platform strategy that continues to establish Microsoft Identity offerings as a leader in the cloud. You will learn a lot about the identity technologies and offerings, and about cloud security. The skills and experience you build in these roles will be valuable for years to come as the world digitally transforms.
Responsibilities

Build a world-class program management team and lead it to success.
Create a network of customer and partner connection and strong productive partnerships with them to influence product design and drive market adoption of Microsoft identity services. Be the bridge between Microsoft and the EMEA market when it comes to identity technologies and solutions.
Listen to data and customers (including IT administrators, application developers, or end users), and use customer insight to drive clarity of product requirements with feature teams, partner teams, user research, design, marketing and support to meet customer needs.
Monitor industry and competitive trends in developer experience for identity and contribute to product strategy

Qualifications

7+ years of product management experience building commercial software
BS Degree in a technical or engineering discipline
Proven track record as a great team builder and people manager
Experience in evangelism, customer connection, marketing or community building
Demonstrated experience in understanding customer needs (IT, developer, end users) and problem solving with customer empathy
Experience with security, identity, authentication, or authorization-related technologies highly desirable
Collaboration, communication, partnering skills

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Apply via :

careers.microsoft.com

October 28, 2024
Senior Program Manager

We are looking for experienced program managers with deep customer empathy, desire to learn and passion for problem solving. As companies embark on their digital transformations, they turn to Microsoft Identity division to give them secure, convenient, manageable, digital relationships with employees, customers and business partners. Tens of thousands of organizations, millions of users are successfully using Microsoft Identity services, such as Azure Active Directory, every month. Hundreds of thousands of developers are building powerful and secure applications that authenticate users with Microsoft identity platform or access high value data in the Microsoft cloud (such as Office 365 or Azure) with cloud APIs such as the Microsoft Graph.

In these roles, you will imagine and drive new features that help customers better manage and enable new identity related scenarios for their organizations. Or, you will design solutions for application developers to build applications critical to the business and valuable to end users.

There is a lot of cross-team collaboration and customer or partner connection in these roles. You’ll need to be proficient at creating and maintaining positive, productive relationships, including with remote teams, customers and partners distributed around the globe. There will be opportunities to experiment, use various sources of data, such as telemetry, to learn and apply a growth mindset. You will keep an eye out on competitors and industry developments to build a product and platform strategy that continues to establish Microsoft Identity offerings as a leader in the cloud. The most important skill for these roles is the ability to connect with the target customer (depending on roles, this may include IT administrators, application developers, end users or other customer personas). You will learn a lot about the identity technologies and offerings, and about cloud security. The skills and experience you build in these roles will be valuable for years to come as the world digitally transforms.

Responsibilities

Listen to customers to understand their needs – depending on the role, this may include IT administrators, application developers, or other personas
Drive clarity on required work and partner with your feature team, user research, design, marketing and support to meet customer needs.
Collaborate with partner teams across Microsoft to build coherent experiences for customers and developers
Use data and analytics to discover insights into ways to improve or change the product
Develop documentation, training, and other collateral to complete the customer experience and drive adoption
Monitor industry and competitive trends in developer experience for identity and contribute to product strategy

Qualifications

5+ years of product management experience building commercial software
BS Degree in a technical or engineering discipline
Proven track record understanding customer needs (IT, developer, end users) and problem solving with customer empathy
Experience with security, identity, authentication, or authorization-related technologies highly desirable
Experience with multiple programming languages and platforms is important in roles focused on application platform for developers
Collaboration, communication, partnering skills

Microsoft is an equal opportunity employer. All qualified applicants will receive

consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Apply via :

careers.microsoft.com

October 28, 2024
CSM Manager Business Applications Customer Success Manager Modern Workplace Customer Success Manager

Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and services. To this end, Microsoft is investing in a dedicated Customer Success team that will help Microsoft customers successfully adopt Microsoft Cloud solution and services. We are looking for a talented individual to manage a team of Customer Success Managers and Consumption and deployment of “Modern Workplace” consumption and deployment (Office 365 Modern communications apps e.g.

Responsibilities

Microsoft’s Tech for Social Impact is a full industry vertical team that works directly with nonprofits and the United Nations. The team brings together the company’s donation and grants programs, commercial sales efforts, partner ecosystem programs, and technology solutions to empower nonprofits globally to address the world’s most pressing needs. This includes leading the “Digital Transformation for Social Impact” go-to-market, working with nonprofits to maximize their social impact through the power of Microsoft platforms. Fueling all of this new work and investment is the aim to empower every nonprofit to do their best work to create inclusive and enduring positive impact throughout our communities. The TSI team is dedicated to making world-class cloud technology accessible and affordable, so that nonprofits can drive even greater impact.

Key Responsibilities Include

This CSM Manager role will directly manage FTE and/or vendor CSMs that will cover managed Modern Workplace and Business Applications customers in their territory. This is an exciting role that will help create bonds with our Modern Workplace and Business Applications customers and will fuel customer success, retention, growth, renewal and advocacy.

Drive usage growth and exceed consumption quota for Modern Workplace and Dynamics workloads.
Exceed Dynamics revenue and renewal targets.
Hire, develop, support, coach and enable CSMs to ensure effective delivery against goals.
Exceptional cross-team collaboration and communicator. Partner with all required Microsoft stakeholders in the subsidiary to drive CSM role clarity and effective cross-team collaboration.
Develop an ecosystem of strong BDM relationships within covered accounts that centers on the BDM’s desired business outcomes.
Voice of the customer within Microsoft, representing the customers interests, generate insights and removing obstacles.
Operational excellence, including timely consumption engagement management, renewal enablement, and high-quality reporting and insights.
Identify and document consumption best practices and customer references to further grow the success of the CSM program.

People Management

Exemplify the Microsoft Leadership Principles.
Team Readiness and Development – Attract, develop and retain a talented team of profile CSM’s, leveraging both HR and external sources to ensure a strong pipeline of future CSM candidates.
Lead by example via deep, direct involvement in customer engagements and a “showing by doing” mindset. Manage performance through appropriate 1:1s and connect sessions, conduct performance management assessments and reviews annually (FTEs).
Develop capability thanks to his/her own abilities to deliver all CSM customer facing activities, including the ability to coach CSMs on the delivery of a functional design / Gap analysis, creation of qualitative Success Plans, the design/driving of adoption strategies and plans and the optimization of Microsoft’s purchase options for maximum impact.
Support and enable professional development planning and execution through RoleGuide assessments and role based training plans.
Hold the team and individuals accountable for results and recognize appropriately.
Ensure team members execute effectively, collaborate appropriately and deliver a positive impact on the organization.
Create an inclusive, engaging and motivating work environment that improves WHI results YOY.

Lead team to ensure intense focus on Business Value, Active Usage/Adoption, Renewals and Advocacy

Provide support, coaching and enablement to CSM team to ensure effective delivery against the CSM Success Criteria of Active Usage, adoption, high-quality customer success plans, upsell/x-sell, customer health and renewal.
Become an expert in the methodologies and processes that the CSM program is built on.
Build strong client relationships with the appropriate customer executives that support the CSMs engagements. Strengthen that relationship through a deep understanding of the customer’s business needs.
Establish a BDM-focused culture and accelerate the transition away from Issue Management.
Drive adoption of and proficiency in the Dynamic Journey to Success (DJS) methodology and how to appropriately apply it based on the profile of the customer. Coach team appropriately leveraging on experience in process design, change management and consulting.
Drive adoption of and proficiency in the Adoption Plays outlined in the Adoption Playbook. Become an expert in the use of the Adoption Survey as a tool for BDM engagement.
Coach team appropriately on the proper engagement with Sales. Ensure warm-hand offs occur and ensure relevant feedback on quality of deliverables received from the Sell It Right phase.
Lead the team to an appropriate understanding of Microsoft’s licensing structure and transaction mechanisms that both ensures that customer has a licensing construct that’s optimized for their needs and that also ensures seamless collaboration with Account Executives, Licensing teams.
Help remove blockers for the team.
Lead the team to be a proactive, agile and responsive point of contact for the customer and to be an effective Voice of the Customer inside Microsoft.
Assure customers are supported by a partner or partners, establish a collaborative and “customer-first” relationship with those partners and hold them to a high standard of performance.
Evangelize the Dynamics 365 roadmap, and help ensure the customer’s optimization of their investment.
Establish a culture that grows account references, advocacy & loyalty for the CSM practice by maintaining high levels of customer success and satisfaction.

Operational Excellence

Run the monthly/quarterly ROB process, both collecting performance data from the team and reporting performance to the Global CSM Lead and Strategy Team.
Manage team appropriately to reach agreed to KPIs on Active Usage, Renewals, Qualified Leads and References.
Ensure that CSMs collaborate, partner and contribute as appropriate on Customer Success Plans, Consumption Clinics, Account Plans (APs), Services Delivery Plans (SDPs), Services Growth Plans (SGPs) and Deployment Blocker analysis.
Participate as member of the extended Strategy Team in the creation of strategy, targets and processes that will enable successful attainment of goals.
Create a high data hygiene culture. Ensure CSMs enter data on customer engagements in a timely and high quality way that allows accurate reporting to Field/Segment leadership teams.
Manage CSM portfolio sizes effectively to ensure optimal coverage. Provide feedback to Strategy team on selection criteria and customer eligibility.
Identify and help remove blockers in processes both internal and external through escalation, scoping, feedback and coaching.
Establish regular contact with client base to review and gather feedback on the CSM role and program to drive further improvement.

Enable Stakeholder Collaboration and Coordination

Help CSM resources connect to their relevant internal stakeholders and build positive relationships across other Microsoft leadership roles.

Qualifications

5+ years of experience in people management
10+ years of experience in consultative selling ideally in consulting or technical sales.
5+ years of experience in driving change management & effective adoption within key technologies
Proven ability to map the customer’s business process to product capability
Strong technical understanding of Secure Productive Enterprise and Dynamics workloads
Top-notch executive engagement and communication skills
Proven ability to establish trusted advisor relationships with business decision makers
Passion for making others successful
Willingness to travel – up to 40%
Bachelor’s degree or equivalent work experience, MBA in IT, finance, or general management preferred
Industry knowledge and experience a plus
Willingness to travel – up to 40%
Experience working with nonprofits / NGOs strongly desired

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

October 28, 2024