Jobs Kenya

Company Address: Address Level 2, Alexander House, Silicon Avenue Ebène Cybercity 72201 ,Republic of Mauritius

  • IT & Systems Support Engineer IT & Systems Project Manager Senior System Developer

    IT & Systems Support Engineer IT & Systems Project Manager Senior System Developer

    Job Objective:
    The IT & Systems Support Engineer will be responsible for administering, managing, and supporting the company’s IT, Business & Operational Support Systems.
    Key Duties & Responsibilities:

    Act as the primary contact for all internal IT helpdesk support requests
     Provide account management and support for all IT supported cloud technologies including Office365, Zoom, Google Suite, DocuSign, NetSuite, and all other role based specialized systems
    Troubleshoot Windows software and hardware issues for end users through service desk walkups, chat, voice, and video calls
    Ensures all IT equipment and infrastructure is running to its optimum performance and that escalations are owned and managed appropriately
    Contact and collaborate with software and hardware vendors to solve technical issues as needed
    Responsible for solving issues, driving enhancements, and improving support for all IT related functions on a day-to-day basis
    General network troubleshooting for network connectivity including digital authentication, remote access, secure wi-fi, and wired connectivity
    Day to day management of back-office task’s (monitoring, anti- virus, deployment, servers, update, and patching)
    Own issues through resolution, escalating to appropriate support member/team when necessary
    Onboarding administration
     Prepare new hire hardware for deployment
    Educate new hires on new software and technology related procedures to secure a swift onboarding process
    Conduct orientation and guidance to users on how to operate new software and computer hardware
     Improve IT operations by conducting system analysis and recommending changes in policies and procedures
    Create documentation to provide guidance on use of various platforms and for frequently asked questions
    Oversee the allocation, replenishment, and maintenance of IT stock inventory

    Minimum Qualifications:

    BSc. Computer Science/Engineering or equivalent
    At least two years hands on experience in system administration and support

    Experience & Skills:

    Strong analytical, debugging, and problem-solving skills
    Office 365 Administration and support
    Strong knowledge of Windows. Linux knowledge is a plus
     Working knowledge of the following technologies: MS Azure AD, MS Endpoint Manager, MS compliance and security
     Administering and supporting cloud-based storage solutions. MS SharePoint and OneDrive are a plus
    Experience with basic troubleshooting and network concepts with a fundamental understanding of TCP/IP, DNS, IP addressing, connectivity troubleshooting, cabling
    Strong documentation and communication skills
    Ability to work with limited supervision and stay focused while performing repetitive tasks
    Ability to follow through and execute on assigned tasks
    Work well with geographically diverse teams and users
    Scripting experience, Programming is a plus
    Cybersecurity experience is a plus

    Attributes

    Integrity, honest with high ethical standards
    Boundless, passionate, and flexible
    Personal excellence, accuracy, and attention to detail
    Collaborative, achieve results through teamwork and partnerships
    Ability to work under pressure, multi-task and think creatively
    Efficient time management, fast learner in a fast-paced dynamic environment
    Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment
    Passion for technology and innovation
    Ability to prioritise tasks and learn in a fast-paced environment
    Excellent oral and written communication skills

    Deadline for application is 31st January 2023.

    go to method of application »

    Qualified candidates are encouraged to apply by submitting their updated CV including three referees.  Applications should be sent to hr@wiocc.net indicating the job position in the subject line.

    Apply via :

    hr@wiocc.net

  • Accountant

    Accountant

    Job Objectives
    To be responsible for the implementation of accounts payables objectives
    Key Duties & Responsibilities

    Daily update and maintenance of Disputed Invoices’ Register while ensuring timeliness and completeness in resolving disputed invoices
    Timely preparation and follow up for approval of payment instructions and ensuring strict adherence to stipulated deadlines
    Posting payments and sharing of payment allocation schedules with suppliers
    Preparation of offset agreements for sign-off by suppliers and ensuring offsets are passed and allocated timely and accurately in NetSuite
    Reconciliation of supplier statements and preparation of a monthly report for the status of all supplier accounts
    Championing adherence to and implementation of the Accounts Payable Process, Work Instructions and any other Standard Operating Procedures
    Ensure accuracy of organization’s financial documents for payment, auditing and tax purposes
    Effective monitoring payables to ensure vendors are paid by due dates
    Maintenance of meticulous records of outstanding payables
    Provide clerical support necessary to pay the obligations of the organization
    Any other tasks as may be assigned from time to time

    Minimum Qualifications

    Bachelor’s Degree in Finance/Accounting or related field
    CPA-K / ACCA or its equivalent
    Four years’ relevant work experience

    Experience and Skills

    High level of attention to details with strong organizational, analytical and problem-solving skills
    Ability to listen, with good communication skills, interpersonal skills and great ability to plan, implement and execute set objectives and strategies in a fast-paced work environment
    Reliability and willingness to take responsibility, work under pressure and shrewd at taking and implementing instructions
    Positive attitude towards work with immense work-ethic and ability to work without supervision

    Attributes

    Client focused, relationship builder
    Boundless, passionate and flexible
    Integrity, honest with high ethical standards
    Personal excellence, accuracy and attention to detail
    Collaborative; achieve results through teamwork and partnership

    Qualified candidates are encouraged to apply by submitting their updated CV including three referees. Deadline for application is 15th January 2023. Applications should be sent to hr@wiocc.net indicating the job position in the subject line.

    Apply via :

    hr@wiocc.net

  • Sales Manager, International

    Sales Manager, International

    Job Objectives:
    Grow WIOCC Group business by selling WIOCC and OADC products to the International wholesale market: cloud and CDN operators, telcos, ISPs and content providers, etc. Responsible for prospecting, customer acquisition, channel management, retention, and customer relationship management
    Key Duties & Responsibilities

    Develop relationships with potential clients and enhance existing relationships
    Identify, qualify and manage a pipeline of sales opportunities through to contract signature and service delivery
    Establish and maintain productive commercial relationships with prospective and signed clients using all available channels to maximise sales
    Identify and develop productive relationships with relevant third-parties to maximise channel sales opportunities
    Monitor and update the Sales Pipeline report
    Deliver pipeline progress updates at the weekly Sales Pipeline call
     Work closely with Marketing to create appropriate programmes to maximise client awareness,
    acquisition and retention
     Undertake forecasting and further reporting as required
    Identify and highlight new business opportunities, product requirements, etc
    Achieve personal and Company sales targets
    Report competitor activities and any other market intelligence
    Any other duties that may be assigned from time to time by COO or his appointee

    Minimum Qualifications

    Degree-level qualification or extensive relevant business experience

    Experience and Skills

    8 years minimum relevant telecoms industry experience; minimum 4 years’ experience in carrier sales and business development
     Ability to manage key accounts and take control of the entire sales process from lead to cash
    Sound commercial judgment, with the ability and confidence to take decisions resulting in good
    deals for WIOCC and the client
    Good communicator – culturally sensitive with excellent public speaking, presentation and
    written skills
    Confidence in managing and advising on a wide variety of matters
    Efficient time management, fast learner in a fast-paced dynamic environment

    Attributes

    Client-focused, relationship builder
     Integrity, honest with highest ethical standards
    Boundless, passionate and flexible
    Personnel excellence, accuracy and attention to detail
    Collaborative, achieve results through teamwork and partnerships
    Willingness and ability to work under pressure, multi-task and think creatively
    Self-driven and passionate – able to work independently with little supervision
    Approachable, patient, persistent and a strong team-player
    Well-presented & businesslike
    Persuading and Influencing

    Computer skills 

    Working knowledge of Microsoft packages with proven proficiency in MS Excel and MS
    PowerPoint
    Working knowledge of email and Internet

    Languages

    Must have excellent verbal and written proficiency in English
    Proficiency in other languages would be an added advantage

    Qualified candidates are encouraged to apply by submitting their updated CV including three referees. Deadline for the application is Friday, 6th January 2023. Applications should be sent to hr@wiocc.net indicating the job position in the subject line

    Apply via :

    hr@wiocc.net

  • Head of Brand and Communications

    Head of Brand and Communications

    Job Objective:
    The Head of Brand and Communications is responsible for creating, delivering and measuring the effectiveness of a comprehensive strategic internal and external communications plan that fully supports WIOCC Group business objectives – covering employees, clients, prospects, shareholders, trade bodies and associations, media, analysts and other influencers. This is an integrated strategic communications role with responsibility for B2B content and distribution across digital, advertising, event management, PR, facilities and internal communications.
    Key Responsibilities and Accountabilities, but are not limited to:

    Work with the Group CMO and Country Marketing teams to develop, agree and deliver an integrated communications strategy for WIOCC Group
    Agree, document and maintain a communications plan covering all internal and external
    communications activity, sharing this with all stakeholders on a regular basis
    Manage implementation of the communications plan, to include:

    Identifying and recommending appropriate industry events, conferences, workshops and seminars, assisting with content creation and fully supporting the logistics required to maximise return on investment
    Selecting suitable African and international publications with which to place advertising, negotiating favourable terms, generating suitable adverts and liaising with publishers to ensure maximum return on investment
    Working alone and with agencies to source opportunities for further free-of-charge exposure in African and international publications – supporting journalists and/or developing copy to fulfil such opportunities
    Developing press releases, articles and compelling “thought leadership” pieces for African and international markets
     Producing internal and external newsletters to communicate developments and “good news”
    Managing WIOCC Group websites, blogs and social media presence
    Preparing external presentations for delivery at conferences etc., as required

    Manage WIOCC Group and associated brands to ensure consistency, maximising market awareness and impact within Africa and internationally
    Work with Country Marketing and Sales teams to ensure that they have the knowledge and resources to achieve maximum success in the market, including managing a comprehensive set of materials (collateral and giveaway’s) to help them in promoting WIOCC Group companies’ capabilities to existing and potential clients
    Support operations and client service teams in optimising client satisfaction, retention and opportunities for upselling of additional services
    Develop and enhance appropriate channels to ensure excellent internal communications, including
    newsletters, desktop, office branding, etc., measuring the impact of communications on employees and recommending/implementing improvements where appropriate
    Provide leadership, advice, guidance and support as the line manager of the Brand/Marketing
    Communications team
    Track industry and competitor news, sharing items of strategic importance and documenting key
    activities in WIOCC Group markets and beyond
    Identify and pursue opportunities to secure industry award nominations, shortlisting’s and successes
     Ensure that WIOCC Group continues to take full advantage of the opportunities offered by digital/online channels – including optimising websites, blogs, SEO, paid promotion, etc.
    Select and manage external agencies as required, including press/PR, design and digital
    Together with the Group CMO and Country Marketing teams, develop the annual Marketing
    Communications budget build for the following year
    Work with the Commercial team to ensure that supplier expectations are managed appropriately and that bills are paid on time
     Other duties at the discretion of the CMO/CEO

    Minimum Qualifications:

    Bachelor’s degree in Commerce, Marketing, Advertising, Communication, Finance, or any related field
    A postgraduate degree will be advantageous
    8+ years’ experience in communications, marketing, or media
    Extensive list of media contacts
    Awareness of and proficiency with communications technologies
    Experience in stakeholder/community engagement

    Experience & Skills

    Well-developed client engagement skills and experience spanning pre-sales, technical support and product lifecycle management
    Excellent understanding of the connectivity and data centre/storage/cloud environment
    The ability to engage with internal and client teams to implement and continuously improve our wholesale connectivity services and a cutting-edge portfolio of data centre/cloud products
    Proven product development/management experience within an ICT focused environment.
    Results oriented with excellent interpersonal, communication and social skills.
    A forward planner with clear focus, well-organised, detail-oriented and able to multi-task
    Have a high sense of accuracy, attention for detail and with strong analytical ability
    Understanding of commercial financial details – thinks in terms of profit/loss/value-add
    Demonstrated ability to establish and maintain excellent relationships with a wide variety of stakeholders
    Good market research skills and conversant with the market trends within the industry
    Able to manage multiple work streams and priorities concurrently

    Attributes

    Client focused, relationship builder
    Integrity, honest with high ethical standards
    Boundless, passionate and flexible
    Personal excellence, accuracy and attention to detail
    Collaborative, achieve results through teamwork and partnerships
    Persuading and Influencing

    Qualified candidates are encouraged to apply by submitting their updated CV including three referees. Deadline for application is Tuesday, 20th December 2022. Applications should be sent to hr@wiocc.net indicating the job position in the subject line.

    Apply via :

    hr@wiocc.net

  • Human Resource Assistant Project Manager Netsuite – Migration

    Human Resource Assistant Project Manager Netsuite – Migration

    Reporting Line: Chief Operating Officer (or appointed designate)
    Job Objective: Assist in coordinating and facilitating the Human Resource department’s activities, functions, and processes.
    Duties and Responsibilities:
    HR Operational Support

    Be the primary point of contact for all HR-related employee matters within WSM group
    Provide day-to-day HR administration services
    Assist in the administration of staff benefits (e.g., medical & life insurance, pension, etc.)
    Ensure that all staff are aware of medical entitlements/services provided and are issued with medical cards
    Facilitate timely renewal of staff benefits (medical, pension, GLA, etc.)
    Periodically participate in staff salary, benefit surveys, and HR market trends
    Assist in the management of contracts and SLAs with suppliers (e.g., medical schemes, insurance schemes, recruitment partners, etc.) ensuring that high quality of service is offered, payments are made in good time, and statements are reconciled
    Ensure compliance with statutory regulations and WSM policies, flagging and addressing non-compliance
    Update and disseminate HR policies and procedures, ensuring consistent understanding and application of policies to comply with statutory regulations

    HR Processes & Procedures

    Establish and maintain HR policies, procedures, processes, and forms for the WSM group
    Periodically ensure policies and procedures are compliant with statutory regulations across all operating countries
    Ensure that employees are aware of and have access to all policies, procedures, and processes

    Recruitment and Selection
    Co-ordinate recruitment and selection processes in liaison with hiring manager and recruitment panel, ensuring compliance to WSM recruitment procedures and best practices, while maintaining a high level of integrity and professionalism:

    Developing and maintaining recruitment plans across the WSM group
    Benchmarking market rates for each country
    Assist in writing job descriptions
    Uploading job adverts in relevant print and electronic media
    Assist in the long listing process as requested
    Manage all recruitment logistics e.g., scheduling interviews, preparation of appropriate interview documents, liaising with candidates, etc.
    Participate on interview panels when required
    Conduct reference checks for selected candidates
    Inform job applicants on the status of their application
    Maintain tracking system and full documentation of recruitment processes
    Prepare job offers for successful candidates and contract letters
    Formulate, update, and coordinate effective implementation of new staff orientation
    Carry out staff exit interviews and provide useful information for decision making when required
    Coordinate clearance of exiting staff 

    Onboarding & Orientation

    Facilitate induction of new staff
    Support the planning and scheduling of orientation for new staff

    Performance & Talent Management

    Coordinate the performance management and appraisal calendar to support the administration of the annual performance management process
    Assist in identifying training and development needs of staff
    Assist in identifying internal and external training facilitators and institutes

    Leave Management

    Monitor all types of leave on the system to ensure all leave is updated within the stipulated time frame
    Assist in tracking absenteeism
    Ensure that all staff taking leave/vacation have the required approvals from their supervisors
    Periodically remind staff through their immediate supervisors to use leave days during the year to avoid unnecessary carry forward of leave days
    Assist line managers in developing annual leave plans, monitoring and providing reports

    Human Resource Systems Management

    Enrolling staff in the HR system and maintaining personal and job-related records
    Train users on the HR system navigation and usage

    Employee Relations

    Proactively identify and handle employee relations issues
    Ensure employee disciplinary processes are policy-driven, uphold fairness and justice for employees

    Qualifications and Experience:

    Bachelor’s degree preferably in Human Resource Management, Business Administration or its equivalent
    Professional qualification in Human Resource Management and a member of Institute of Human Resources Management Kenya.
    Minimum of three (3) years’ experience in general HR management
    Experience in the telecoms industry would be advantageous
    Proficiency in Microsoft Office products (Word, Excel, Outlook, PowerPoint) and ability to use the internet to obtain data and reference materials

    Skills and Attributes:

    Proven ability to plan, organise and prioritise work; the ability to remain calm under pressure in difficult circumstances and not lose sight of operational priorities
    Must be familiar with human resource practices and policies
    Competent in numeracy is essential
    A high level of knowledge using the HRIS system required
    High level of Human Resource business acumen with the ability to understand the implications of each transaction
    Excellent verbal and written English communication skills; French would be advantageous
    Strong interpersonal skills and the ability to communicate clearly both verbally and in writing, coupled with the professional credibility required to influence and motivate others to achieve results
    Demonstrate high integrity and ability to maintain strict confidentiality
    Excellent time management, organisational skills and demonstrate the willingness to learn
    Excellent work ethic, honest and diligent
    Ability to work on your own initiative but also work well as part of a team
    Great attention to detail

    go to method of application »

    Interested qualified candidates should submit a current CV with contacts of three referees to hr@wiocc.net not later than Friday, 26th February 2021.

    Apply via :

    hr@wiocc.net

  • Associate Legal Counsel

    Associate Legal Counsel

    Job Objective: Provide legal advice to all parts of the business – full in-house function: supporting all day-to-day business operations and any business development initiatives
     
    Key Duties & Responsibilities
    Support Sales Function
    Contracts: Prepare and negotiate all sales contracts based on standard WIOCC documentation including: NDAs; ITPs; MSAs; SLAs; SOFs – Development and maintenance of standard form contracts
    Negotiate and assist with finalisation and execution of provisioning contracts relating to all areas of the business including:
    Local tails
    Capacity purchase/restoration agreements
    IT Software and hardware purchase/lease agreements
    Property related agreements
    Consultancy agreements
    Agency agreements
    Supporting and advising on any business development initiatives, e.g. Partnerships, potential network acquisition projects and corporate/asset acquisition projects; preparation and negotiation of all documentation relating to cable investment projects
    Support all bids – review and preparation of bid documentation
    Supporting the business functions including:
    Sales and Provisioning
    Business Development
    Minimum Qualifications
    In-house or Private Practice
    Minimum 2 years PQE experience preferred
    Experience & Skills
    Telecoms experience preferred
    Strong technical legal skills
    Team player
    Good communicator – culturally sensitive
    Ability and confidence to take decisions reflecting the legal risk in the context of the commercial deal
    Sound commercial judgment and understanding
    Confidence in managing and advising on a wide variety of legal matters