Company Address: Address Le’Mac, 4th Floor Church Road, westlands, Nairobi.

  • Customer Experience Manager

    Customer Experience Manager

    Job Description
    Principal Duties and Responsibilities

    To provide and promote First Class Customer Experience throughout the company by managing the customer experience team and making sure that service standards are being met.
    To provide superb customer experience by leading and motivating the customer experience team and creating customer satisfaction goals.
    Develop and implement customer experience policies, procedures and SLA’s
    Supervising the daily operations of the customer service department
    Define and communicate customer experience standards
    Oversee the achievement and maintenance of agreed customer service levels and standards
    Review and assess customer experience contracts
    Setting customer service goals for team members and helping them reach those goals
    Plan, prioritize and delegate work tasks to ensure proper functioning of the department
    Ensure the necessary resources and tools are available for quality customer experience delivery
    Review customer complaints and track customer complaint resolution
    Monitor accuracy of reporting and data base information
    Analyze relevant data to determine customer experience outputs
    Identify and implement strategies to improve quality of service, productivity and profitability
    Liaise with company management to support and implement growth strategies
    Co-ordinate and manage customer experience projects and initiatives
    Ensure budget requirements are met
    Identify and address staff training and coaching need

    Key Competencies

    Demonstrated leadership skills and ability to taking independent charge of Customer Experience Department functions
    Ability to act as a team player who can coach, support and train staff and colleagues
    Well-developed written and oral communication skills. Able to communicate clearly and sensitively with internal and external stakeholders as a confident representative of Username Investment Limited.
    Works with trustworthiness and integrity and has a clear commitment to Username’s core values and principles.
    Awareness and sensitivity of self and others.
    Well planned and organized.
    Capacity for taking initiative and making decisions, with competent analytical and problem- solving skills.

    Responsibility:

    This role reports to the Head of Finance & Customer Experience
    This role has a team of direct reports in Customer Experience Department.

    Requirements:

    Bachelor’s Degree in related field required and from a recognized institution.
    Competence in the use of varied computer systems
    4 years working experience with at least 2 years in a Customer Service Management or Team Leader Position.
    Proficiency in Microsoft Office (Excel, MS Word, PowerPoint mandatory)
    Expertise in strategic management, project planning and budgeting, implementation as well as monitoring and evaluation.
    Excellent leadership and interpersonal skills.

    Salary Scale
    Kshs. 105,000 – Kshs. 150,000

    Interested candidates should submit their applications, which include a clear detailed CV, cover letter stating the candidate’s suitability and motivation for pursuing the position to recruitment@username.co.ke The subject of the email and cover letter should indicate the job title ‘Customer Experience Manager’. Applications to be sent by 26th October 2021.

    Apply via :

    recruitment@username.co.ke

  • Accounts Assistant – Real Estate Company

    Accounts Assistant – Real Estate Company

    Job Description
    Username Investment ltd is a real estate company seeking to hire a competent Accounts Assistant who will be tasked with undertaking all accounts duties as instructed, authorized and directed by the immediate Supervisor.
    Responsibilities

    Reconciling Customer Accounts Daily and Weekly
    Perform daily, weekly and monthly reconciliations.
    Timely filing of taxes including VAT, Excise duty, STD Levy, Withholding Tax and Withholding VAT
    Preparation of Monthly Expenses Schedule and Monthly Schedules for all Control Accounts
    Daily posting of credit notes for all returns.
    Maintain an up to date customer database that consists of the customers contacts with Daily Update and Client Relationship management.
    Generating and Sending statements (Monthly-or on Request) to the sales team and customers when following up on payments
    Posting of all transactions relating to Accounts Receivables and carrying out reconciliations where there are variances.
    Preparing the AR Ageing Report
    Collections update Report & banked cheques, weekly & monthly collection update Per Sales Representative.
    Monitoring and reporting on accounts payables and receivables as per agreed timelines.
    Maintain a working filing system on all accounts documents
    To ensure petty cash payments are properly posted in the system on a timely basis.
    To upload payments that which have been reviewed to the bank for payment processing.
    To process supplier, internal payments in the system accurately capturing proper documents referencing and proper ledger accounts.

    Requirements:

    Bachelor of Commerce (Accounting option) or a Degree in a business related field
    Minimum CPA Section IV or equivalent
    A Minimum of 3-year experience in a similar role.
    Must have experience in SAGE Evolution ERP
    Advanced Excel with strong analytical skills.
    Knowledge of Accounting Best Practice
    Experience in a real estate industry would be an added advantage

    Salary Scale
    Kshs. 50,000 – Kshs. 60,000

    If you are up to the challenge, possess the necessary qualification and experience; kindly send your CV only quoting the job title on the email subject (Accounts Assistant) to recruitment@username.co.ke on or before 4th Oct 2021. *Only shortlisted candidates will be contacted

    Apply via :

    recruitment@username.co.ke

  • Accounts Assistant

    Accounts Assistant

    Job Description
    Username Investment ltd is a real estate company seeking to hire a competent Accounts Assistant who will be tasked with undertaking all accounts duties as instructed, authorized and directed by the immediate Supervisor.
    Responsibilities

    Reconciling Customer Accounts Daily and Weekly
    Perform daily, weekly and monthly reconciliations.
    Timely filing of taxes including VAT, Excise duty, STD Levy, Withholding Tax and Withholding VAT
    Preparation of Monthly Expenses Schedule and Monthly Schedules for all Control Accounts
    Daily posting of credit notes for all returns.
    Maintain an up to date customer database that consists of the customers contacts with Daily Update and Client Relationship management.
    Generating and Sending statements (Monthly-or on Request) to the sales team and customers when following up on payments
    Posting of all transactions relating to Accounts Receivables and carrying out reconciliations where there are variances.
    Preparing the AR Ageing Report
    Collections update Report & banked cheques, weekly & monthly collection update Per Sales Representative.
    Monitoring and reporting on accounts payables and receivables as per agreed timelines.
    Maintain a working filing system on all accounts documents
    To ensure petty cash payments are properly posted in the system on a timely basis.
    To upload payments that which have been reviewed to the bank for payment processing.
    To process supplier, internal payments in the system accurately capturing proper documents referencing and proper ledger accounts.

    Requirements

    Bachelor of Commerce (Accounting option) or a Degree in a business related field
    Minimum CPA Section IV or equivalent
    A Minimum of 3-year experience in a similar role.
    Must have experience in SAGE Evolution ERP
    Advanced Excel with strong analytical skills.
    Knowledge of Accounting Best Practice
    Experience in a real estate industry would be an added advantage

    Salary Scale

    Kshs. 50,000 – Kshs. 60,000

    If you are up to the challenge, possess the necessary qualification and experience; kindly send your CV only quoting the job title on the email subject (Accounts Assistant) to recruitment@username.co.ke on or before 4th Oct 2021. *Only shortlisted candidates will be contacted.

    Apply via :

    recruitment@username.co.ke

  • Finance Manager 


            

            
            Customer Experience & Conveyance Executive

    Finance Manager Customer Experience & Conveyance Executive

    Overall Job Description

    To oversee and manage the preparation of accounting records and reports to ensure the provision of timely and accurate financial information in accordance with prescribed financial policies, standards and taxation requirements. Developing and introducing systems and procedures that will enable the company to meet the reporting, budgeting and budget control requirements. Preparing and maintaining accurate, timely, complete and reliable periodical financial reports and ensure that all financial transactions comply with set company policies and procedures.

    Principle Duties and Responsibilities

    1.   Financial Reporting ·

    Consistently analyze financial data for purposes of timely monitoring of progress/performance, financial outlook, projection and forecasting.
    Preparation of project-specific financial reports and statement of expenditure. Tax management ensuring compliance, timely filling and payment of statutory deductions
    Prepare/perform financial analysis for all company projects.
    Support the Directors to identify and address issues and trends in accounting and finances.

    2.   Budget Management and Controls

    Preparation of budgets and performing detailed well-explained variance analysis. Manage the annual budget process, providing guidance and support to Directors and other team members where needed.
    Maintain internal control and safeguards for receipt of revenue, costs and project budgets and actual expenses.
    Document budget management and control procedures and recommend process improvements.
    Monitor investment portfolio as appropriate and bank balance positions during the year
    Manage organizational cash flow forecasting in partnership with Directors.

    3.   Financial Systems and Controls

    Ensure compliance by staff regarding the use and application of internal financial systems and controls.
    Take lead in undertaking Internal audit.
    Facilitate and support external audit sanctioned by the Board of Directors. Enforce project-related financial controls.
    Manage creditors/debtors and staff advance accounts.
    Thorough audit of all transactions, ensure appropriate purchase order matching, credit terms and adherence to appropriate authorization and budget confirmation and clearance.
    Approve bank payments and receipts ensuring all cash inflows and outflows are properly recorded and bank accounts are reconciled at the end of each month.
    Ensure that complete documentation and audit trails for each transaction are maintained, filled and easily retrieved.
    Ensure that financial statements are accurate and that they reflect the position of the organization, and that documentation is complete and ready for audit.
    Ensure continuous automation of accounting procedures and full utilization of the accounting software.
    Create and maintain finance manuals and other working documents as needed to ensure staff adherence to recommended practices and procedures.

    4.   People Management and Coordination

    Supervise and oversee junior accounting staff by providing instruction and guidance on daily work responsibilities and application of financial procedures.
    Manage and motivate Finance Department staff to ensure the department meets its obligations and goals.
    Coordinate with other Managers and serve the Board of Directors.

    5.   Other Projects

    Support organizational strategic and annual planning, and participate in a variety of special projects, reporting and initiatives as required.
    Perform any other duties assigned by the directors.

    Key Competencies

    Demonstrated leadership skills and ability to taking independent charge of Finance Section functions
    Ability to act as a team player who coach, support and train staff and colleagues Well-developed written and oral communication skills. Able to communicate clearly and sensitively with internal and external stakeholders as a confident representative of Username Investment Limited.
    Works with trustworthiness and integrity and has a clear commitment to Username’s core values and principles.
    Awareness and sensitivity of self and others. Well planned and organized.
    Capacity for taking initiative and making decisions, with competent analytical and problem-solving skills.

    Knowledge & Experience

    Bachelor’s Degree in Finance, Accounting or related field required, a Master’s degree will be an added advantage.
    CPAK / ACCA qualifications in good standing and a member of professional body Competence in the use of varied accounting systems with knowledge in SAGE Evolution accounting system is an added advantage.
    3 years working experience with at least 2 years in a Finance Management position. Thorough understanding of International Financial Reporting Standards and various regional statutory requirements and their application
    Proficiency in Microsoft Office (Excel, MS Word, PowerPoint mandatory) Expertise in strategic management, project planning and budgeting, implementation as well as monitoring and evaluation.

    Responsibility:

    This role reports to the Head of Finance & Customer Experience This role has a team of direct reports

    go to method of application »

    How to apply:Interested candidates should submit their applications, which include a clear detailed CV, cover letter stating the candidate’s suitability and motivation for pursuing the position. The subject and cover letter should indicate the job title . Applications to be sent by 21st October 2020. No hard copies will be accepted.Only shortlisted candidates will be contacted. Preparation and timely submission of monthly, quarterly and annual Management accounts and related reports to the Board of Directors and the Management.

    Apply via :