Jobs Kenya

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  • Area Business Development Manager (ABDM)

    Area Business Development Manager (ABDM)

    External Job Description
    Reports to: Head of Emerging Business/Divisional Sales Manager
    Context/Scope:
    This role is located within the Commercial Sales business. The ABDM role is critical to the overall KBL short, medium and long term strategy in developing and driving trade & distribution strategy as well as operational excellence in achieving 100% distribution effectiveness and efficiency through our RtC model.An ABDM looks after 3-4 distributor accounts and several Sales/Trade Developers responsible for managing and developing profitable brand and volume growth within assigned areas. The role is 90% field based in regions, with long periods unsupervised and extensive travelling required. The job holder is expected to be away from home overnight on many occasions and will be under intensive pressure with constant demands from distributors and retail customersKBL demand has 97% volume share of beer market. KBL demand is one of the leading FMCG companies in East Africa and also markets UDV brands. KBL operates in a very competitive environment that has seen the entrance of new players in the total alcohol category. This necessitates the need for a pro-active business approach. An advantaged
    national distribution network within the Kenyan alcohol market is key to maintaining KBLs competitive advantage and delivering of both volume growth and market share.Changing macros driven by competition for limited disposable incomes and the opening up of economic trading blocs allowing in flow of products from other markets. Consumers are also becoming more discerning demanding better value for money at the bottom end and uncompromised quality at the top. This requires proactive selling to maximise company market share. Trade is evolving and being more sophisticated especially at retail level. Leadership Responsibilities:The job holder is required to motivate, coach and develop his/her sales team as well as manage the Area P&L while successfully managing relationships with his key partners and assets the distributors.
    Purpose of Role: To positively influence sales of KBL brands by regular contact, networking and motivation of allocated distributor accounts.
    To ensure the sales team under them is delivering an optimized brand portfolio of both beer and spirits in each outlet across the Area s/he is managing.
    Accountabilities

    People capability development through coaching and accompaniment based on the structured call.
    Embedding the Diageo Standards Of Excellence as the way of working
    Developing and sustaining amazing relationships with our distributors. This is to ensure targets are not only met but surpassed.
    Develop and drive joint strategy and plans with distributors, have direct performance and P&L responsibility for distributor businesses.
    Maintain a strong focus on working with distributors to develop sales capability within their organisations.
    Ensure the constant updating and implementation of fit for purpose trade coverage plans for the area.
    Ensure that objectives in terms of availability, visibility, volume, margin, quality and RRP are achieved for the area.
    Adapt trade programmes developed by Customer Marketing & Brand teams to the area’s reality

    Qualifications
    A business related degree or equivalent
    Experience
    At least 3 years experience in a similar role.
    External Job Title
    Area Business Development Manager – EB

  • Tax SWAT Subject Matter Expert

    Tax SWAT Subject Matter Expert

    Job description
    AutoReqId
    63461BR
    Function
    Finance
    Reporting Location
    Nairobi HQ

  • Reserve Accounts Manager

    Reserve Accounts Manager

    Job description
    Context
    KBL is recognized as one of Diageo Africa’s most important business units for future growth and within the context of an emerging market it is getting up weighted resource and focus to deliver a breakthrough plan towards FY22. Premium and Reserve Spirits are a priority strategic lever to enable this growth.Reserve vision: To be the first choice of any super deluxe drink chosen in prestige occasions in Kenya.We are committed to our vision of being ‘the best performing, most trusted and respected consumer goods company in East Africa’. The newly-created Diageo Reserve structure in Kenya is built on the principles and foundations laid by the giants of the drinks industry. To be a part of Diageo is to be a part of history – and to have the unrivalled opportunity to make your own mark in history.
    Are you ready to join us on our journey to create history in Kenya and beyond?
    Overview
    The Diageo Sales vision is to become the best performing most trusted and respected Consumer Packaged Goods in the world and in every market we operate. Our goal is to be ‘winning at the moment of choice’, winning big and beating the competition. This along with putting the consumer at the heart of everything we do, will deliver sustained, mutual growth for our brands, categories, customers and partners. The Reserve Account Manager role is critical in delivering this vision with specific focus to the Diageo range of Luxury (Reserve) brands in the Kenyan market.
    Market Complexity
    KBL operates in a very competitive environment that has seen the entrance of new players in the total adult beverage category. This necessitates the need for pro-active business approach especially in the upper end market. The nature of competitors is complex with established players operating within a market that has regulatory challenges.
    Purpose of Role

    To ensure we win in market, now and in the future, Diageo needs inspired, motivated and equipped commercial managers capable of exceeding the goals asked of them.
    Own, develop and drive the relationships and commercial agenda with customers – this is a customer facing role
    Develop customer management capability
    Deliver breakthrough business performance within their account base
    Identify and manage brand distribution (listing) opportunities as defined for the fiscal for all Reserve brands.
    Event co-ordination: co-ordinate experiential events to build Reserve brands’ equity
    Reserve brand sales driver implementation in defined outlet base.
    Identify persuasion initiative outlet priorities and drive implementation

    Top Accountabilities

    Management of profit and NSV targets – “own the Reserve numbers”
    Develop truly world class collaborative customer partnerships and strategies
    Drive the highest standards of execution for all specified channels.
    Contribute to shopper and category insight, resulting in powerful and breakthrough category strategies
    Monitoring, evaluating and advising on Brand/Customer volume, trends and dynamics with objective to grow in line with business ambition.

    Qualifications

    Suitable university degree.
    High cognitive ability

    Experience

    5–8 years’ experience gained across commercial and other functions – cross functional experience an advantage.
    Exposure across different channels and different levels of customer sophistication (e.g. National Accounts, Key Accounts and Field Sales)
    Track record of success in highly demanding sales organisations (FMCG) and in alcoholic beverages
    Strong knowledge & demonstrated delivery in challenging trading environments; understanding of channel, pricing, negotiations and strategy development
    Exposure resolving numerous conflict-filled situations
    Negotiation and conflict resolution with powerful customers

  • Commercial Assets Coordinator Divisional Trade Executions Manager

    Commercial Assets Coordinator Divisional Trade Executions Manager

    Job description
    Context/Scope
    EABL operates within a multi cultural, multi national, multi currency environment. EABL comprises four business units: KBL, EAML, CGI and UBL. KBL is further categorized into Demand and Supply.
    AutoReqId 62802BR
    This role is located within the Demand Sales business. The Commercial Assets Coordinator is critical to the overall KBL short, medium and long term strategy in developing and driving our trade strategy and operational excellence within retail outlets and distributors.The job holder works closely with the Trade Management, Trade Development Representative, Divisional Trade Execution Managers, Divisional Performance Managers, Area Business Development Manager and Divisional Sales Manager.
    Market Complexity
    KBL demand has 97% volume share of beer market and 52% volume share for Spirits. KBL demand is the No.1 FMCG Company in Kenya and also markets UDV brands. KBL operates in a very competitive environment that has seen the entrant of new players in the total alcohol category. This necessitates the need for pro-active business approach. The national distribution structure within the Kenyan alcohol market is key to KBL delivery of both volume growth and market share.
    Leadership Responsibilities

    Be authentic

    Speak out freely to increase your level of understanding and challenge ways of working where relevant.
    Build great relationships with your teams, peers, sales leaders and customers.
    Be honest and open at all times and value the difference in people.

    Find solutions

    Think in the future, anticipate trends and opportunities.
    Generate ideas and solutions to problems.
    Use all relevant data to make credible decisions.
    Consistently Deliver Great Performance
    Embrace the Diageo way of selling capabilities.
    Demonstrate brilliant execution, be thorough and apply high standard in everything you do.
    Fully understand the sales strategy and how you will beat the competition.

    Grow yourself

    Develop and apply self-awareness(strengths and development needs)
    Grow your capability and experience and use the sales career framework and sales capabilities.
    Look for and respond to feedback

    Purpose Of Role

    Ensure optimum utilization of assets and tools in trade
    Lead the development and execution of asset merchandising programs for customer segments in line with the trade and portfolio strategy.
    Ensure that trade programs and execution merchandising standards developed meet business objectives and customer segment requirements
    Streamline and manage the efficacy of spend on tools and assets and ensure ROI on each.

    TOP 3-5 Accountabilities

    Ensure the documentation and tracking of assets, movement and deployment as spelled out in Trade asset policy.
    Ensure that all supplier POs are raised in a timely manner and that their invoices are paid promptly and any discrepancies solved as quickly as possible.
    Ensure an updated log of all assets and tools in trade. The incumbent should be the liaison between field sales team, procurement, finance, legal and external suppliers/agencies to actualize this.
    Generate weekly reports on assets in trade- this shall include assets deployed, assets redeployed, lost assets, and assets maintained. Use the current
    Information Technology system and other manual sources to actualize this.
    Be central depository of all retail assets and tools records for the business. Additionally, this jobholder shall also work with internal stake holders to beat competition.

    Qualifications And Experience Required

    Ideally, not less than two years’ experience in FMCG preferably in trade marketing, field sales and administration
    Developing and maintaining beneficial relationships with clients, external suppliers and commercial partners
    Effective communication and presentation skills
    Negotiation and influencing
    Organized, structured with good analytical skills

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  • Internship Opportunities

    Internship Opportunities

    Job Description:
    Educational Requirements:
    Interns must be 3rd/4th year or final year student – (i.e. going back to school to continue with studies after internship) in a public or accredited private academic institution undertaking a Bachelor’s Degree.
    Qualitative Requirements:

    A successful intern has a desire to gain professional experience and is incredibly eager to learn.
    Strong listening skills are also required to perform this role.
    Oral and written communication skills, the ability to follow directions, as well as not being afraid to ask questions will ensure a productive internship.
    An excellent Excel Spreadsheet skill is essential.
    Very articulate with fluent English.
    Patient, attention to detail, fast learner, committed, able to follow instructions, can work quickly and accurately under pressure.
    Keen to learn about the markets and also with a high attention to detail and pride in their work at this initial stage of their career development
    Mandatory Requirements:
    Letter from institution indicating you are a student there and/or require internship as part of requirement for course completion.
    Personal Accident insurance cover for the period of the internship
    Bank account details (Bank name, Account Number, Branch Code)
    Copy of National Identity Card
    KRA PIN
    NSSF/NHIF

    The internship is for a fixed period of three months without extension.
    Please note that if we do not get back to you by 31st July 2018, please consider your application unsuccessful.
    AutoReqId
    62176BR
    Function
    Human Resources
    Type of Job
    Non-Employee

  • Head of Public Policy

    Head of Public Policy

    Job description
    Context
    EABL/KBL is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation.
    The Public Policy Manager provides subject matter expertise and works to ensure EABL/KBL establishes best practice within the assigned area of responsibility.
    Essential Responsibilities

    Works closely with CR Directors, Sales, Marketing, Legal, and other departments across the company to develop, influence & implement public policy positions on behalf of the company.
    Scan the external environment for any legislative and regulatory risks that may affect the business
    Review proposed new legislation and government policy that could affect business sustainability
    Proactively develop public policy positions, strategies and plans
    Implement public policy campaign plans in line with agreed company priorities and business objectives
    Develop a great stakeholder network that can support business priorities

    Qualifications

    Bachelor’s degree in Economics, Commerce, Public Policy, Political Science, Law or Business Administration from a recognised University
    Minimum of 5 years’ experience in an FMCG industry in a government/public policy relations role; or minimum 5 years in senior role in government ministry/institution

    Requirements

    Demonstrated awareness & Good understanding of the regulatory and tax environment in East Africa
    Ability to prioritize, plan & evaluate deliverables to established strategic goals
    Ability to influence and build stakeholder networks with diverse stakeholder groups
    Proven application of analytical skills in a regulatory and tax environment
    Demonstrated understanding of business environment and knowledge of current competitive, commercial or political situations and their impact on EABL/KBL’s regulatory strategies.
    Ability to work in teams and individually with little direction. Ability to think on your feet and make quick, sound decisions; Strong problem solving and negotiation skills
    Demonstrated knowledge & experience conducting, regulatory, legal, or business research.
    Excellent verbal and written communication and presentation skills with the ability to communicate business issues in English in an easy to understand manner
    Must be willing to travel up to 20% of time

  • EISC Health, Safety & Environment Lead – Kisumu Plant

    EISC Health, Safety & Environment Lead – Kisumu Plant

    Job Description
    Context/Scope
    EABL operates within a multi-cultural, multi-national, multi-currency environment. EABL comprises four business units: KBL, EAML, UBL & SBL. KBL is further categorised into Demand and Supply. The Demand business is involved in marketing and pushing the product to consumers. The Supply business is involved in production of beer and spirits.
    Purpose of Role
    The role of the SHE Manager – is to manage and co-ordinate day to day Safety, Occupational Health, Environment and Fire-Safety management systems at KBL Supply through implementation of Occupational Health, Safety, Environment and fire risk programs, adherence to statutory safety requirements, availability of SHE standards, development of safe methods of work and provision of emergency and crisis handling resources.
    Dimensions

    Financial
    Responsible For The Safety Of
    300 Contracted staff across the “MAKE” function
    40 third party service providers and contractors

    Complexity
    The SHE Manager shall be the Safety and Environment competent person as defined by law for KBL Supply –Kisumu Site. As such he/ she is required to be competent in application of the key SHE and fire risk management processes and to be a process owner of the processes across all safety management areas. This includes being responsible for ensuring best practice in SHE practice in liaison with local management and global stakeholders.
    This role requires the ability to lead and influence change in behaviour and attitudes without direct management authority.
    Leadership Responsibilities and Decision Making Rights
    The SHE Manager requires the ability to lead and influence change in behaviour and attitudes without direct management authority while ensuring compliance to legal and other requirements by the company. This includes high-level decision making on Safety Health and Environment emergencies.
    Top 3-5 Accountabilities

    Lead the implementation of safe systems of work and fire safety management systems within Kisumu plant:
    Benchmark, draw, implement and manage KBL Safety Health and Environment performance program; –
    Management of Safety Health and Environment compliance programs;-
    Supporting site risk management systems

    Qualifications

    A honours Bachelor’s degree in Science or Engineering disciplines
    Nebosh International Diploma in Occupational Health & Safety or
    A local post graduate Diploma in Occupational health and Safety
    Training in Fire risk reduction and OHS law and management.
    Possession of Assessor/Lead Assessor certificate for OHSAS and ISO 14001
    Comprehensive knowledge of integrated management systems ISO 9001, HACCP, ISO 14001 & OHSAS 18001 standards plus any other management systems that may apply.
    Nebosh International Fire safety and risk management is an added advantage

    Experience

    At least 5 (five) years management experience in a food or manufacturing Industry, at least 2 (two) years of which must be in front line Safety Health and Environment and fire safety management.
    Experience in SHE management disciplines, incident investigation and route cause analysis, dealing with external authorities and managing/coordinating within a multi-site and multi-cultural environment.
    Experience in driving SHE performance of the Business Unit to minimize risks, maximize opportunities and enhance reputation for the system. Special focus on occupational safety and health practices.

  • Machine Operator

    Machine Operator

    Job description
    AutoReqId
    60840BR
    Type of Job
    Employee
    Reporting Location
    KBL
    Town/City
    Nairobi

  • Customer Service Representative

    Customer Service Representative

    Job description
    AutoReqId 60794BR
    Reports to OTC Team Lead
    Global Diageo Business Services (GDBS) is a global multi functional shared service entity that processes DIAGEO-wide transactions across various world regions. Processes in scope are: Order to Cash, Source to Pay, Record to Report.
    The Customer Service Stream of the GDBS Cash Cycle Process entails Customer Service and depending on market even logistics advisor activities for GDBS served countries. Significant cross-market and end-to-end functional responsibilities with the aim to continue the great steps forward that have been achieved in FY11 by the OTC community.
    It ensures proper operation of processes from incoming customer orders to final deliveries with continuous order-to-ship end-to-end issue resolution. Service Delivery entails close business partnering with the market logistics, sales and customer service teams.
    Dimensions
    The role is responsible for a specific process – customer service across GDBS served markets.
    Market Complexity
    The role would entail responsibility for the step change, standardization and process harmonization of Customer Service Management across GDBS served countries.

    Financial
    Cash Cycle deals with some 25.000 customers resulting in some 400.000 orders and collection of around 9 billion GBP an annual base.
    Cash Cycle is also interacting with some 55.000 vendors treating some 550.000 invoices per year.

    Purpose Of Role

    The Customer Service Advisor is the first point of contact for customers, & 3rd party service providers (warehouse) and ABSC teams and acts as the link between Cash Cycle Department and contacts outside GDBS Cash Cycle.
    Responsible for delivering high-level customer service and ensuring on time, in full shipments.
    To ensure that all customer service related queries are followed up and resolved accurately, efficiently and according to the relevant SLA.
    To contribute ideas, energy, enthusiasm and support to the continuous improvement of the „Cash Cycle” process.
    To ensure that internal control procedures are strictly adhered to.
    Customer Service teams in certain markets are also responsible for logistic activities, measured by OTIF. Ensures that Key performance Indicators are reaching the target.
    Logistics Advisor tasks can also be relevant in specific markets ( eg. Proactively manage relationship with 3PLs, collaboration between Supply Chain and CS, invoice corrections, stock reconciliation etc.)
    Diageo Global objective is to provide excellent customer service to improve customer satisfaction outside and inside Diageo, and to ensure smooth transition of new EDI customers.

    Top 3-5 Accountabilities

    Order management, including EDI ordering ( Idoc corrections, issue resolution for EDI related problems)
    Handling all incoming customer queries and requests
    Continuously improving service levels in cooperation with the internal teams and other parts of the business to strive for excellence in a highly competitive environment
    Being responsible for proper communication between Diageo and customers
    Maximising customer satisfaction level and order entry accuracy

    Essential
    Qualifications and Experience Required:

    Speaks Fluently French and or any market specific languages
    Strong interpersonal and communication skills
    Strong MS Office knowledge
    Very strong customer service attitude

    Desirable

    College or university Degree
    System skills (SAP knowledge)
    Having an overview of market and customer specifics

  • FC Risk and Control Specialist

    FC Risk and Control Specialist

    Job description
    Reports To: FC CARM Manager
    Context/Scope
    Diageo’s Business Shared Services aim to leverage the Finance Operating Model by supporting standard processes and systems with effective and efficient shared services across Diageo Finance and other service lines, provided by internal services regionally. Business services have an employee base of more than 1,000 FTEs providing various services from back office transactional processing to statutory reporting activities. It also encompasses a significant part of the group’s Financial Planning and Reporting activities and Treasury activities. Diageo Business Service (DBS) is increasingly playing a central role in governance and compliance for Diageo and has been charged by the CFO to be Diageo’s control exemplar accountable for the execution of control in shared services including SOX/ CARM compliance, irrespective of whether delivered from Budapest or elsewhere.
    Main Responsibilities Of The Role Are

    FC CARM Lead role is to ensure Sarbanes-Oxley s404 compliance through global Control Assurance and Risk Management processes.
    To lead the Control & Audit compliance agenda (mainly focusing, but not limited to FC related controls) within Diageo Business Shared Services
    To support the Management in delivering best-in-class control environment, increase control and compliance awareness and coordinate / ensure smooth delivery of internal control procedures.
    Provide management support during internal (GAR) and external audit (PWC)

    Dimensions
    Market Complexity
    This role is required to collaborate closely with stakeholders at various seniority levels across DBS organisation and stakeholders outside DBS such as Global Risk & Compliance team or internal & external auditors.
    Leadership and Functional Responsibilities and Capabilities
    Leadership

    Relationship building (business partnering)
    Communication and aware of impact the team leader has on others.
    Influencing – Knows how to make things happen in immediate environment
    Problem solving/ coordination – Identifies root cause of issue and potential solutions
    Deliver on promises – Leading by example on delivering results, ensures operational standards are met within his/her immediate responsibility.

    Functional

    Accounting Principles
    Managing Risks
    Internal Controls
    Analytical thinking – Analyse available information and trends and act accordingly.

    Purpose of Role
    The overall purpose of the role to provide control oversight and SOX governance over Diageo’s business shared services and support the Management in delivering best-in-class control environment, increase control and compliance awareness and coordinate / ensure smooth delivery of internal control procedures. In addition provide support to DBS Compliance and Ethics lead in delivering regional C&E activities.
    Top Accountabilities

    Support and hold to account DBS to achieve timely and flawless delivery of Control Assurance and Risk Management cycle steps:
    Ensure aligned and streamlined CARM methodology / communications structure / market reporting in DBS
    Support new migration/project pipeline

    Skills, Qualifications And Experience Required

    University/College degree in accountancy/finance/business
    Excellent English knowledge
    2 – 4 years audit (internal/external) and/or SOX experience which can be replaced by thorough shared service process understanding
    Strong knowledge of MS Office (Outlook, Excel, PowerPoint)

    AutoReqId
    60491BR