Jobs Kenya

Company Address: Address Kikuyu-Ondiri Road, Kikuyu

  • Bus Assistant- Internal Applicants Creative Content Designer

    Bus Assistant- Internal Applicants Creative Content Designer

    Job description
    Nova PIoneer is looking for a super star Bus Assistant. We are looking for a great bus assistant who will ride on allocated school buses to ensure safe, timely and orderly pick-up and drop-off of pupils.
    About The Role
    Key responsibilities of the role include:

    Fully embrace Nova’s values and beliefs and promote them to students, staff, parents and members of the outside community
    Work cohesively in a team, being respectful of each person’s contributions and style.
    Accompany, assist and supervise pupils as they board/alight the bus and hand them to designated guardian
    Advise the Transport Manager of any improvement involving pick up and drop off of pupils by observing and tracking route timings
    Convey any feedback/comment/enquiry from parents to the Transport Manager
    Supervise use of seatbelts by all pupils and ensure that pupils stand only when the bus comes to a complete halt
    Take prompt action in times of distress such as accidents, focusing on students’ safety primarily
    Follow emergency procedure and work hand in hand with driver to administer first aid where necessary

    About You
    Skills and Qualifications required:

    You possess a diploma certificate. ECD will be an added advantage
    You are able to work, monitor and assist young children while on the bus.
    You must possess a recent (not older than 6 month) Certificate of good Conduct
    You have a minimum 2 years’ experience with school bus transportation
    You possess strong analytical and problem solving skills
    You possess effective verbal and listening communications skills
    You have basic first aid knowledge.

    This is an opportunity open for internal staff only and will close on Tuesday 29th May 2018.

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  • External Relations Associate External Relations Intern

    External Relations Associate External Relations Intern

    Nova Pioneer is looking for a superstar External Relations Associate to lead the design and implementation of partnerships efforts across our school network in Kenya. This is an opportunity to create a transformative brand with the future of Africa’s youth at stake.
    ABOUT THE ROLE
    You will be mainly responsible for telling the Nova Pioneer story to various stakeholders, creating awareness and representing the  Nova Pioneer in the community. The role is based in Kenya.
    You will also :

    Be responsible for understanding the customer mix, segmenting them, designing and executing an effective engagement strategy based on this analysis.
    Be responsible for developing a new lead generation strategy by understanding how and where to connect with partner organizations, and creatively designing engagements that optimize our effectiveness.
    Organize and execute  Nova Pioneer’s external events that creatively encourage increased engagement with Heads of Schools, teachers and corporates among others.
    Constantly seek new outreach opportunities for Nova Pioneer to connect with different (but relevant) audiences to raise the profile of our brand in Kenya.
    Track and make data‐driven changes to our enrollment tactics

    ABOUT YOU

    You have at least 3 years experience building and managing important relationships in marketing, communications and/or business development positions.
    Bachelor’s Degree in Marketing/Commerce/Business Administration or any other relevant related field.
    You are a great communicator: You are able to provide a clear and persuasive pitch to anyone and have excellent written and verbal communication skills.
    You are results driven: You are goal oriented, move fast and take ownership of work.
    You are entrepreneurial and empathetic. You are able to understand the various Nova Pioneers stakeholders and think creatively about how to effectively communicate to them.
    You are passionate about providing excellent education at an affordable price even if you haven’t worked in education before.
    You possess great computer skills- proficiency with Excel & PowerPoint
    You have very strong organization, time management, and follow‐up skills; high sense of urgency; demonstrated ability to successfully handle multiple projects concurrently
    You have the ability to thrive in a fast‐paced, entrepreneurial environment
    You possess a growth mindset and a desire to continually improve through feedback, coaching, and professional development.

    WORKING AT NOVA PIONEER
    Nova Pioneer is a place where our people experience tremendous growth, fast! We invest heavily in the growth of our people because it leads to greater mastery in both us and our students. “Novaneers” work harder and work longer hours than at most schools but as a result, the growth they experience is extraordinary. We offer consistent and ongoing professional development and provide clear career pathways that ensure that our people are always achieving their personal and professional best. Nova Pioneer has a highly energetic, entrepreneurial environment where our people get to bring their creative and innovative ideas to life. We look for people who are flexible and who are able to adapt and respond quickly to adversity with a positive, can-do attitude (there are no problems, only solutions!). We welcome challenges and roll with the punches because it makes us, and our students, better. There is no problem too big for us! We work hard but we also have a lot of fun together. We bring infectious energy and enthusiasm to everything we do because joy fuels the hardest work and learning.

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  • Finance Consultant

    Finance Consultant

    Job Details
    Nova Pioneer is looking for superstar Finance Consultant to help drive a high performing finance department. The Finance Consultant position is an exciting opportunity for an entrepreneurial and innovative individual to help build robust financial management and reporting systems and processes and provide strategic direction for the finance department of Nova Pioneer in Kenya. The position is initially based at the Nova Pioneer Network office in Nairobi but will require travel between schools from time to time. This is an opportunity to be a part of an innovative network of schools that is developing generations of innovators and leaders who will shape the African Century. Learn more about Nova Pioneer below.
    About the Role
    Key responsibilities for the role include:

    Design and develop improved robust financial management and reporting systems and processes that will lead the finance function to become a high performing and highly effective department
    Drive financial planning and cash flow management for the organisation. Conduct monthly financial reporting and provide analysis to the executive team and relevant budget owners
    Manage a team of junior and mid-level finance people across schools in Kenya
    Oversee the collections process and ensure all targets are reached through collection of fees
    Oversee all audit and internal control operations
    Oversee robust budget setting and management system and engage with managers around this process
    Liaise and coordinate with the Finance Leader for South Africa to ensure best practice and transfer of knowledge, processes and systems across all Nova Pioneer geographies
    Ensure adherence to financial laws and guidelines

    About You
    Skills and Qualifications required:

    You have at least a Bachelor’s Degree in Accounting, Finance or relevant field; MSc/MA or CPA is a requirement
    You have at least 5 years of experience managing a finance department significant responsibility
    You have very strong finance capability and you have an interest in a long term pathway to CFO. This role could grow into a Finance Director role for Kenya or into a CFO role overseeing both South Africa and Kenya
    You are relatively entrepreneurial and enjoy a challenge. You get excited about designing and building effective financial systems and processes. This is a demanding role where you’ll be required to create order from chaos. You must be ready to put in the time it takes to build your vision
    You have led teams and coached individuals to achieve results. People love working with you and for you
    You have excellent communication skills. You are able to communicate effectively with your finance team, school leadership as well as shareholders and investors. You are able to provide a clear and persuasive pitch to anyone and have excellent written and verbal communication skills
    You are results driven. You set clear, attainable and measurable targets for your team and are able to motivate them to achieve their personal and the departmental goals
    You are a stickler for detail and ensure that you and your team are accurate and thorough in all that you do

    Applications will be reviewed on an ongoing basis until the right candidate is identified. Only qualified candidates will be invited for interviews.

  • Founding Headteacher

    Founding Headteacher

    About The Role
    We are looking for an exceptional individual to lead the Primary school in Nairobi that will open in Athi River in late 2018. This school will be our fourth in Kenya and will enroll more than 1,000 students as it grows over the years.
    As the founding headteacher of this school, you will play a critical role in shaping the culture and student experience within an institution that will play a critical role in the community for decades. You will also actively collaborate with other academic leaders and school leaders across both South Africa and Kenya, including through regular travel, to use the experience in your school to improve the overall Nova Pioneer education model.
    We will invest heavily in your professional growth in this important role. You will receive significant training prior to assuming the position, including by spending time shadowing current school leaders in the network and participating in other aspects of our academic system. Once you are in the position you will receive consistent coaching from our academic leaders who have worked in top schools around the world among other professional development activities (this year our school leaders went on an extensive tour of great, innovative schools in the United States).
    As headteacher, you will be responsible for ensuring the realization of Nova Pioneer’s vision in your school. This will include a heavy focus on developing and leading an exceptional school culture. You will also spend a large portion of your time developing your teaching team into world-class educators who deliver great inquiry-based education for your students and who are ready to quickly move into leadership within the Nova network.
    Specific Key Responsibilities For The Role Include

    Act as an effective leader and ambassador for the organization
    Articulate a compelling short- and long-term vision for the development of the school’s culture and student program;
    Drive the development of an exceptional teaching team including through coaching teachers through observation and feedback;
    Set and model a consistent tone of highest expectations, joy, and growth mindset among staff and students alike
    Collaborate with fellow School Leaders in the network to continuously develop and improve the Nova education model across schools
    Develop and strengthen partnerships with other schools and organizations to provide enriching academic and extracurricular opportunities for students
    Lead key school rituals as needed to model and ingrain culture
    Quickly identify and respond to classroom/school culture or behavior issues
    Partner with parents and other key community stakeholders to build the Nova Pioneer brand
    Plan and lead school staff meetings

    About You

    You have 7+ years of experience in a rigorous, high-expectations school setting including instructional leadership roles (e.g., deputy headteacher, teacher coach, etc.). Experience as a headteacher is highly valued but not a prerequisite.
    You are widely recognized as a highly effective teacher and can model what great, inquiry-based teaching looks like. If you don’t have teaching experience, you are instructionally passionate and have a desire to learn and entrench yourself in the Nova approach to teaching and learning.
    You are excited about your own professional development, always seeking out opportunities to grow, whether by asking others for feedback, forming communities of learning with other school leaders, or seeking out training
    You have a track record of improving other people’s performance through coaching, building uncommonly strong relationships, developing creative training sessions and sharing feedback
    You have an exceptional ability to think strategically and yet you sweat the small stuff—people see you as unusually detail-oriented and conscientious
    You are excited about our organizational culture—and in particular, you are fired up to challenge yourself by embracing mutual vulnerability and a firehose of feedback
    You have a desire to further develop your leadership skills and apply them to transform the lives of African youth

  • Senior Operations Associate Learning Designer Regional Operations Manager Facilities Supervisor

    Senior Operations Associate Learning Designer Regional Operations Manager Facilities Supervisor

    Senior Operations Associate Job at Nova Pioneer
    Nova Pioneer is looking for a superstar Senior Operations Associate for our Tatu City Campuses. The  Senior manager will be in charge of the day to day operations of our school campuses to  ensure that they run smoothly. This is an opportunity to be a part of an innovative network of schools that is developing generations of innovators and leaders who shape the African Century.
    About the Role
    Key responsibilities for the role include:

    Driving operational excellence in our day-to-day operations of our schools
    Assist with implementation of any and all initiatives put forth by Operations team.
    Leads and/or provides support in the execution of projects related to school goals – renovation, construction, new policies/systems, etc.
    Ensures smooth campus operations (including evening and weekend activities) by liaising closely with resident teaching staff and operations team.
    Supports in the successful running of various aspects of school operations – Library, Student Support Services, Kitchen operations, Sports Activities, etc.
    Assists in forecasting and managing the school facilities budget.
    Assists in doing various cost analysis to identify operational improvements
    Responsible for planning, assigning and directing contract/casual staff, including cleaning and security staff
    Responsible for appraising staff performance; rewarding and disciplining contract/casual staff; and addressing complaints and resolving problems.

    Skills and Qualifications required:

    A minimum of 3 years of related work experience preferably in business operations, project management, marketing, event management and/or finance operations
    Superior problem solving and planning skills
    Highly developed organizational, communication and presentation skills
    A high degree of computer literacy
    Superior interpersonal skills as demonstrated by the ability to form professional relationships at all levels the organization and with appropriate external stakeholders
    Overseas work experience within a multicultural environment would be advantageous

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  • Learning Design Associate Brand & Admissions Manager Facilities Supervisor

    Learning Design Associate Brand & Admissions Manager Facilities Supervisor

    Job description
    Nova Pioneer is looking for a superstar Learning Designer for our Primary School. As a Learning Design Associate, you will revolutionize the way 21st-century skills and knowledge are developed in African schools. You will be a central member of the team that will develop the learning model that we will use in our schools in Kenya and South Africa. This is an opportunity to be a part of an innovative network of schools that is developing generations of innovators and leaders who shape the African Century.
    About The Role
    Key responsibilities for the role include:

    Use themes, big ideas, Cambridge Curriculum, and Kenyan National Curriculum to create the day by day overview of lessons.
    Create year-long Scope & Sequences for your subject areas and grade levels
    Create detailed, inquiry-based lesson plans using Reggio Emilia approach, blended learning, and small-group instruction
    Create materials that go along with each lesson
    Create a full unit’s worth of material that culminates in Project Based Learning
    Work with the Team Lead and classroom teachers to revise lessons after they have been taught.
    Work with learning designers in Humanities and Math/Science to create integrated projects and investigations
    Create strong assessments/rubrics/continuums/checklists that allow each teacher to evaluate students
    Create assessments that infuse multiple assessment methods (Common Core, Creative Curriculum, Cambridge, etc.) into the questions (upper primary).
    Receive professional development on the Nova Model of Learning Design, integrated curriculum design, STEAM, Project-Based Learning
    Additional responsibilities as assigned by your manager
    Respond adequately to emergencies or urgent issues as they arise.

    About You
    Skills and Qualifications required:

    You have 3-4 years of experience in a rigorous, high-expectations early primary setting
    You have a track record of developing creative and rigorous curriculum that has led to distinctive learning outcomes and can demonstrate this through example products and references
    You have a desire to further develop your curriculum development skills and apply them to transform the lives of African youth
    You have strong writing skills and are able to use those to create lessons that will help people learn it while being engaged and interested
    You are driven by data and can use data from student assessments to strengthen lessons and spiral in key skills
    You are excited about our organizational culture—and in particular, you are fired up to challenge yourself by embracing mutual vulnerability and a firehose of feedback.

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  • Talent Associate (HR) Tennis Coach

    Talent Associate (HR) Tennis Coach

    Job description
    Nova Pioneer is looking for a stellar Talent Associate to assist with the administration of day-to-day operations of the Talent (HR) functions and duties.This is an opportunity to help create a transformative brand with the future of Africa’s youth at stake.
    About The Role
    As a Talent Associate you will be responsible for assisting the Talent Director in providing an effective and efficient human resource generalist functions aligned with departmental and company strategic goals.
    You are expected to successfully implement HR strategy and deliver customer service within the organization. The responsibilities will include strategic partnership and organization design, recruitment and selection, employment equity, salary and benefits management, employee relations, talent retention, performance management, change management, diversity management, skills development, policies and procedures, HR reporting and HR projects.
    Working At Nova Means
    Fully embracing Nova’s values and beliefs and promote them to students, staff, other faculty, parents and members of the outside community .Living the culture principles inside and outside of the school.Working cohesively in a team, being respectful of each person’s contributions and style.Maintaining positive, constructive and professional relationships with students, their families, and colleagues.
    How will your day to day at Nova look like?
    Administrative Compliance
    Support with staff onboarding to ensure that staff are fully inducted into the Nova Culture and seamlessly set up to use the various Nova Pioneer systems.Enroll new employees by issuing forms and applications; verifying completion.Support with employment processing, health and welfare benefits, records management, safety and health, compliance, and labor relations; completing personnel transactions.Protect organization’s value by keeping information confidential.Improve manager and employee relations by working closely with them to identify and clarify problems; evaluating potential solutions; consulting the Director of Talent and implementing selected solutions; coaching and counseling managers and employees.Comply with local legal requirements by studying existing and new legislation; anticipating legislation; enforcing adherence to requirements; advising management on needed actions.Accomplish human resources and organization mission by completing related results as needed.Develop human resources solutions by collecting and analyzing information; recommending courses of action.Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
    Managing Systems
    Maintain all HR systems and propose better ways to enhance efficiency using technology.Maintain an updated HR tracker and input it with all the requisite candidate data.
    Recruitment and Selection
    Support With All Aspects Of Recruitment And Selection Including

    Executing the elements of the recruitment and selection e.g. Phone screening, Scheduling Interviews, Coordinating Performance Tasks etc.
    Produce clear, strong, effective communications to attract prospective candidates
    Coordinating communications with potential interview candidates (Jazz, Telerivet, Email, SMS, Phone) using prescribed communications’ templates.
    Provide information by answering communications; referring special communications to appropriate job applicants.
    Be the focal/contact person for prospective candidates throughout the hiring process and coordinate all aspects of interviews with strong/high quality candidates.
    Ensure that all interview logistics are organized and that interview tools are printed in readiness for interviews.
    Coordinate all aspects of the interview process with Nova Hiring Managers and the general team ensuring smooth handover to the Nova team and closure with candidates
    Collect and record all interview data during and after interviews.
    Prepare briefing memos/reports to Hiring Managers leads after interviews providing key summaries and next steps.
    Maintain human resources records by maintaining applications, résumés, and applicant logs.
    Develop and support innovative strategies for researching and cultivating international and local pools of talent and individual prospects.
    Verify candidate’s background by contacting references and writing clear reference-checking notes.
    Maintain confidentiality by keeping human resources information confidential.
    Update on-the-job-knowledge by participating in training opportunities, reading technical publications etc.
    Propose strategies for strengthening a strong pipeline of high quality applicants with the goal of filling-up current and future roles at Nova.
    Follow-through on outreach to high quality candidates identified for roles at Nova and share the Nova vision with the goal of converting them to applicants.
    Support the Talent/Partnerships Director by preparing requisite briefing materials for discussions with potential external lead generation partners.
    Build relationships with feeder Universities/academic institutions, organizing events that showcase Nova Pioneer etc.
    Organize events, including at Nova Pioneer and on University campuses, to drive awareness of Nova and our value proposition to prospective Teachers and staff.

    The above statements are not a complete list of all responsibilities and duties performed by employees in this job. Employee may perform other related duties as assigned by their supervisor.
    About You

    You love people and think, eat, sleep, dream people.
    You have I-3 years’ experience in a busy start up or innovative organization that cares deeply about people development. Previous experience in a school would be great but not compulsory.
    You have experience with Administration, Recruitment and Systems set-up.
    You have exposure to Business or HR training. This is preferred but not compulsory as passion, skills and experience are the elements that will make you successful in this role
    You have exposure to 1-2 solid internships in well-recognized companies and perhaps 1 full-time role in Administration/HR.
    A Bachelor’s degree in HR.

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  • Facilities Supervisor Regional Operations Manager

    Facilities Supervisor Regional Operations Manager

    Job description
    Nova Pioneer is looking for a superstar Facilities Supervisor for our Tatu City Campuses. The Facilities Supervisor will identify and address safety risks on the different Campus grounds. This is an opportunity to be a part of an innovative network of schools that is developing generations of innovators and leaders who shape the African Century.
    About The Role
    Key responsibilities for the role include:

    Being the go-to-person on the team when it comes to campus cleanliness, maintenance & repairs, facilities management, security and utilities.
    Responsible for the operation, supervision and maintenance of building systems to provide continuous supply of water, electrical power, and other utilities required for operations.
    Inspect the building and other structures to determine functional systems and detect malfunctions in need of repair.
    Prepare a schedule for maintenance matters with the operations team and agree when work will be carried out.
    Perform routine building maintenance tasks in a timely manner.
    Minimize maintenance disruptions to the running of the school.
    Adequately respond to maintenance requests.
    Ensure that all building management equipment has an appropriate policy and standard level.
    Respond adequately to emergencies or urgent issues as they arise.

    About You
    Skills and Qualifications required:

    2+ years experience in facilities management.
    Degree or Diploma in a related field.
    You strive for excellence in every detail of your work and inspire and challenge everyone around you to do the same. You take pleasure in excellence more than credit or status.
    You demonstrate capacity to analyze complex situations and solve problems
    You are a great communicator. You are able to provide a clear and effective written and verbal communication to the leadership team.
    You have an exceptional ability to think strategically and yet you sweat the small stuff—people see you as unusually detail-oriented and conscientious.
    You have the ability to exercise discretion in handling sensitive matters.
    You have a flexible and adaptable approach to work.
    You are proactive and have an enthusiastic approach to work.
    You are excited about our organizational culture—and in particular, you are fired up to challenge yourself by embracing mutual vulnerability and a firehose of feedback.

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  • Brand & Admissions Manager

    Brand & Admissions Manager

    Job description
    Nova Pioneer is looking for a superstar Brand & Admissions Manager to lead a vibrant and talented team to build our brand across Kenya, deliver an exceptional parent experience, and achieve our annual admissions targets. This is an opportunity to create a transformative brand with the future of Africa’s youth at stake.
    About The Role
    You will lead vibrant and talented school-based teams and the external relations team to achieve their annual enrolment and admissions targets. You will also advise teams on the best marketing strategies to drive enrollments in the various communities. The role is based in Nairobi, Kenya.
    Your Key Responsibilities Will Be

    Admissions Process Strategy
    Develop and execute a comprehensive admissions strategy across the network of schools
    Build a thorough understanding of how parents in our target demographic think about school choice and properly segment and customize based on their perceptions, preferences and decision-making criteria
    Build an admissions pipeline that takes parents through a compelling, structured journey as they get exposed to our schools and make their decision
    Develop methodologies to meticulously track ROI of our admissions initiatives and activations and make data-driven decisions to positively impact enrollment
    Brand-Building & Event Planning
    Design and lead advertising brand-building strategies across traditional and digital channels
    Ensure consistency and quality of positioning, messaging, and all materials across brand-building activities
    Drive the planning and execution of Open Days and other key events, and create a consistent, compelling experience of our brand at each event
    Team Building & Coaching
    Lead Brand & Admissions Associates across our schools in Kenya, which you will have the responsibly of coaching and growing as we expand rapidly
    Closely support each team member in ensuring daily prioritization and execution of tasks

    About You

    You have at least 5+ years experience building and managing important relationships in marketing, communications and/or business development positions.
    You are a great communicator: You are able to provide a clear and persuasive pitch to anyone and have excellent written and verbal communication skills.
    You are results driven: You are goal oriented, move fast and take ownership of work.
    You have strong skills working with data: You know how to structure data in a compelling way, analyze data to pull out key insights and trends, and make data-driven decisions
    You have strong project management skills: You are able to juggle multiple tasks, provide support to junior level staff and meet deadlines and targets
    You are entrepreneurial and empathetic. You are able to understand the various Nova Pioneer stakeholders and think creatively about how to effectively communicate to them.
    You have a track record of improving other people’s performance through coaching and build uncommonly strong relationships
    You have the ability to thrive in a fast‐paced, entrepreneurial environment
    You are excited about our organizational culture—and in particular, you are fired up to challenge yourself by embracing mutual vulnerability and a firehose of feedback

  • Executive Administrative Assistant

    Executive Administrative Assistant

    Nova Pioneer is looking for an exceptional Executive Assistant to provide high-level administrative support to the organisation’s MD and Directors. The Executive Assistant position is an exciting opportunity for an innovative and well-organized individual to assist our Leadership team in the smooth running of Nova Pioneer in Kenya. The position supports the MD and other Kenya-based Directors. The position will initially be based at the Nova Pioneer Network Office in Westlands but will require travel between schools from time to time. The Executive Assistant will split his/her time between the MD and Kenya-based leadership. This is an opportunity to be a part of an innovative network of schools that is developing generations of innovators and leaders who shape the African Century.
    Key responsibilities

    Maintain the MD’s Google calendar, scheduling meetings, calls, virtual/teleconferences, and attend to meeting logistics so that meetings are started on time with full participation
    Communicate with internal and external stakeholders telephonically, in person and in writing through the drafting of letters, memorandums, reports, and emails
    Coordinate travel and accommodation for the MD and Directors
    Handling petty cash
    Facilitate logistical arrangements for weekly, monthly and quarterly meetings
    Provide administrative services and take minutes for various meetings when required
    Follow up and liaise with the MD’s direct reports on strategic and operational matters
    Receive guests and/or visitors for the MD and Directors as well as any other visitors in the network office
    Assist in managing Board Member communications and meetings
    Draw up relevant documents in preparation for meetings and engagements
    Run some personal errands and admin for the MD
    In addition to these typical duties, may perform other duties as assigned and require

    Job Qualifications

    A bachelor’s degree or a Certificate in Office Administration/Management would be advantageous
    You have 5+ years as an Executive Assistant, preferably to a MD of an established startup or large company
    You are experienced and proficiency with the Google software suite (Google Calendar, Docs, Sheets, G Mail, etc.) as well as Microsoft Office (Word, Excel, Powerpoint)
    You have excellent organizational, planning and time management skills – you are able to handle many moving parts while maintaining high standards of excellence
    You demonstrate capacity to analyze complex situations and solve problems
    You are a great communicator. You are able to provide a clear and effective written and verbal communication to the leadership team
    You have an exceptional ability to think strategically and yet you sweat the small stuff—people see you as unusually detail-oriented and conscientious
    You have the ability to exercise discretion in handling sensitive matters
    You have a flexible and adaptable approach to work
    You are proactive and have an enthusiastic approach to work
    You are excited about our organizational culture—and in particular, you are fired up to challenge yourself by embracing mutual vulnerability and a firehose of feedback