Jobs Kenya

Company Address: Address Kenyatta Avenue Nairobi, Kenya

  • Sales Account Manager

    Sales Account Manager

    Key Responsibilities: –

    Managing a portfolio of sales accounts.
    Actively developing and maintaining positive relationships with clients for results.
    Responding to customers’ requests and queries in a timely manner and aspire to deliver a positive customer experience
    Generating new business using existing and potential customer networks
    Resolve conflicts and provide solutions to customers in a timely manner
    Soliciting and driving business from various local, regional corporate and travel companies and associations
    Preparing monthly sales reports.

    Experience:

    Should have at least 4 years working experience in the hospitality industry in a similar role.

    Education:

    Degree in Business Administration/Sales and Marketing /Commerce or related field

    Required Skills and Knowledge

    Proven track record and work experience in hospitality sales
    Excellent communication, verbal and written skills
    Good negotiating skills.
    Self-driven to deliver and achieve targets
    Have a pleasant, engaging personality

    Applicants who have met the required criteria should address their applications and copies of certificates to:Human Resources Directorr- Tourism Promotion ServicesSent on email to :-Jobvacancy@serenahotels.com, on or before 8th April 202

    Apply via :

    -Jobvacancy@serenahotels.com

  • IT Services Specialist

    IT Services Specialist

    Serena Hotels is seeking to fill the position of IT Services Specialist, based in Kenya.
    Under the direction of the Country IT Manager, the IT Services Specialist is responsible for the provision of first-line ICT support to staff and hotel guests, including ensuring the optimum and efficient utilization of IT resources, with minimization of downtime to maximize user output and achieve organizational goals. The scope of work entail all Information, Communication and Technology infrastructure, hardware, and software systems in use by Serena Hotels within the sites under mandate.
    Duties and Responsibilities

    To provide user support in the use of hardware and software, including Guests’ ICT services.
    To ensure the smooth operation of all ICT equipment within scope.
    To ensure data integrity, data security and proper data organization on all user workstations.
    The upkeep, maintenance and security of IT equipment including management of anti-virus software on computer workstations.
    To ensure the availability of comprehensive and updated documentation concerning equipment under scope.
    Troubleshooting of all user hardware and software problems on workstations and peripherals.
    Installation of software on workstations and configuring them to the network as per ICT policy.
    Configuration and deployment of ICT Hardware including Computer Networks devices.
    Assist in the enhancement of ICT Systems and the optimal application of existing systems by helping user departments identify systems improvement and enhancement needs.
    Assist to ensure optimum user skills by identifying users training gaps and conducting and coordinating training on user applications.
    Assist in ensuring Data Backup procedures as per ICT policy.

    Knowledge, Skills & Experience required:

    Bachelor’s degree in Computer Science, Information Technology, or closely related discipline
    Minimum of 2 years’ experience in a similar position
    Working knowledge of Computer Networks
    Proficiency in Microsoft Office, with excellent knowledge of Microsoft Excel
    Excellent verbal, written and interpersonal skills
    Analytic, Troubleshooting, and Training skills
    Proven leadership skills
    Self-motivated and a good team player
    Ability to work under pressure

    If you believe that you have the required qualifications and experience, please apply in confidence by 15th October 2021, enclosing a detailed CV, names and addresses of three referees, your current salary and your telephone contact to itvacancy@serenahotels.com.
    Only successful applications will be responded to.

    Apply via :

    itvacancy@serenahotels.com

  • Information Security Officer

    Information Security Officer

    Under the direction of Group IT Manager, the information security officer is overall responsible for IT security, driving the IT security strategy and implementation forward whilst protecting the business from security threats and cyber-hacking. Operational compliance to all Policy, Procedures and standards is the responsibility of the Information security Officer. This role is group-wide and will commonly involve working with the hotel IT managers, systems administrator, consultants and auditors.
    The incumbent will be responsible for the following key result areas:

    Directly involved:
    Formulating and implementing a strategy for the deployment of information securityPerforming formal security audits and risk assessments with a view to minimize exposure
    Monitoring security vulnerabilities and hacking threats in network and host systems
    Tracking latest IT security innovations and keeping abreast of latest cyber security technologies
    Implementing an effective process for the reporting of security incidents and communicating with key stakeholders about IT security threats
    Monitoring the daily operation and implementation of the IT security strategy
    Conducting a continuous assessment of current IT security practices and systems and identifying areas for improvement
    Managing the IT security budget and communicating this with the appropriate parties
    Implementation of Network & Server Security including firewalls and patch management
    Continually review IT Security installations and incorporate improvements and innovations as a matter of routine.
    Review and enforcement of the IT policies, procedures and standards
    Develop and deliver training/guidance verbally, written or within training workshops as appropriate to IT Team and IT Systems Users
    Assist with legacy application security enhancement
    Assist with security on Serena’s e-commerce platforms
    Indirect through Site IT teams
    Ensure ICT Policy, Procedure and Standards implementation plan is developed and actioned
    Ensuring disaster recovery and business continuity plans are up-to-date
    Overseeing the investigation of reported security breaches
    Monitor Information System audit issues
    Follow-up IT security tasks
    Implementation of Network, Servers and workstation Security

    Knowledge, Skills & Experience required:

    A Bachelor’s degree in Computer Science or closely related discipline
    CISM or CISSP Certification. Any other security certification will be an added advantage
    Minimum of 3-5 years’ experience in a similar position is essential
    Excellent verbal, written and interpersonal skills.
    Proven leadership skills
    Self-motivated and a good team player.
    Must have in-depth knowledge of business processes as well as process controls and risks and how these relate to relevant IT audit procedures.
    A proven record of dealing with complex projects and meeting conflicting demands
    Knowledge of Network monitoring tools, Traffic analysis and intrusion detection systems
    Knowledge of information security management best practices such as ISO 27000
    Knowledge of threat and vulnerability analysis, risk assessment business impact analysis
    Experience of writing effective security policies and procedures

    The remuneration package for the position will be commensurate with the candidate’s qualification and experience.

  • Talent Development Manager

    Talent Development Manager

    Job description
    Responsible for developing talent so as to align staff to the organization’s dreams through seamless service delivery. The role is key in delivering the Serena Hotels capacity building strategy.
    The Position will focus on Talent Development strategies and initiatives and requires the ability to participate in the strategic design of programs to address emerging talent needs in hospitality as well as their tactical and impactful execution.
    We are looking for someone with demonstrated experience in creating training solutions across the business where product and guest experience/ service is concerned.
    Some key tasks will include:-

    Facilitate documenting of operational standards
    Analyze training needs of the business and come up with effective learning solutions
    Assist in driving leading quality assurance program for the units
    Driving Talent development initiatives which support the development of our various talent pipelines
    Come up with training programs that expose staff to opportunities that develop their skills and competencies in preparation for further growth, development and taking up new responsibilities
    Implement training programs that will address the learning needs of targeted audience
    Managing E-learning programs
    Implementing and facilitation of leadership and people management programs
    Developing and implementing soft skills program for the business
    Implement programs that promote the organizational culture, business thinking and enhance our competitive advantage
    Developing and implementing technical skills development programs
    Equipping Trainers with required skills
    Ability to network with various partners and in particular hospitality training institutions and training providers to deliver learning solutions
    Managing performance planning and reviews
    Identifying skill gaps and developing mitigating solutions
    Assist business partners in recruitment and talent identifications

    Minimum academic qualifications:
    Diploma in Hotel management Degree in Hospitality Management or Degree in Social Science with practical training experience in a five star Hotel
    Experience required:
    4 years of work experience in operations in a 5 star property with a special focus on Training and development
    Skills and personal attributes

    Excellent communication and interpersonal skills with ability to interact effectively at multiple levels
    Demonstrated passion for training
    Professional integrity, self-confidence and critical thinking
    Ability to balance creativity and innovation with practicality and an eye for details
    Deep Knowledge of best and emerging practices in talent management.
    Deep Knowledge of Food and Beverage / Rooms division products and services is required
    Functional expertise in program design and facilitation
    Excellent IT user skills

  • Marketing Manager

    Marketing Manager

    Job description
    The Marketing Manager is responsible for the development, planning and execution of the Company’s marketing and communication strategies that build consumer awareness and ultimately drive loyalty of the Serena Hotels Africa brand.
    Experience:

    At least 8 years of progressively more responsible positions in marketing,
    Previous experience in hospitality sector preferred

    Education:

    Bachelor’s Degree in Marketing or equivalent.
    Required Skills, Knowledge and characteristics
    Strong verbal and written communication and negotiation skills.
    Ability to coordinate the efforts of a team of diverse, creative team members and partners.
    Demonstrate ability to increase productivity and continuously improve methods, approaches and departmental contribution.
    Expert in internet and social media strategy, with a demonstrated track record.
    Demonstrated effectiveness in holding conversations with customers, and customer – focused product development and outreach.
    Ability to work in an environment of constant change.
    Familiarity and skill with the tools of the trade in marketing including PR, written communication, website and content development, market research, software products and creative services.
    Experience in managing external PR, digital marketing and other consulting firms
    Ability to create marketing concepts and brand positioning.

    Key Responsibilities and tasks

    Development, implementation and management of the overall Marketing, Advertising and PR strategy and managing the strategy execution plans.
    Preparation and Management of the marketing budget.
    Efficient and effective management of the Marketing Department to ensure the set objectives are met.
    Conducting the necessary research and evaluation processes for new product opportunities, demand for potential products, customer needs and insights.
    Submission of requisite monthly, quarterly reports for Marketing, Advertising and PR activities, including the ROI on initiatives, to the Regional Sales and Marketing Director
    Manage marketing partnerships with business partners and vendors.
    Regular monitoring of the market place – business trends, indicators, carrying out the relevant business analysis to provide guidance for Sales and Marketing activities and measurement of effectiveness of the marketing strategies.
    Working with other stakeholders within the department and the regional Sales and Marketing offices and the Company’s Overseas Marketing Representatives to achieve the Marketing objectives.
    Forging long – term marketing partnerships with business partners and vendors.
    Managing the marketing budget

  • Talent Development Manager

    Talent Development Manager

    Job description
    Responsible for developing talent so as to align staff to the organization’s dreams through seamless service delivery. The role is key in delivering the Serena Hotels capacity building strategy.
    The Position will focus on Talent Development strategies and initiatives and requires the ability to participate in the strategic design of programs to address emerging talent needs in hospitality as well as their tactical and impactful execution.
    We are looking for someone with demonstrated experience in creating training solutions across the business where product and guest experience/ service is concerned.
    Some key tasks will include:-

    Facilitate documenting of operational standards
    Analyze training needs of the business and come up with effective learning solutions
    Assist in driving leading quality assurance program for the units
    Driving Talent development initiatives which support the development of our various talent pipelines
    Come up with training programs that expose staff to opportunities that develop their skills and competencies in preparation for further growth, development and taking up new responsibilities
    Implement training programs that will address the learning needs of targeted audience
    Managing E-learning programs
    Implementing and facilitation of leadership and people management programs
    Developing and implementing soft skills program for the business
    Implement programs that promote the organizational culture, business thinking and enhance our competitive advantage
    Developing and implementing technical skills development programs
    Equipping Trainers with required skills
    Ability to network with various partners and in particular hospitality training institutions and training providers to deliver learning solutions
    Managing performance planning and reviews
    Identifying skill gaps and developing mitigating solutions
    Assist business partners in recruitment and talent identifications

    Minimum academic qualifications:
    Diploma in Hotel management Degree in Hospitality Management or Degree in Social Science with practical training experience in a five star Hotel
    Experience required:
    4 years of work experience in operations in a 5 star property with a special focus on Training and development
    Skills and personal attributes

    Excellent communication and interpersonal skills with ability to interact effectively at multiple levels
    Demonstrated passion for training
    Professional integrity, self-confidence and critical thinking
    Ability to balance creativity and innovation with practicality and an eye for details
    Deep Knowledge of best and emerging practices in talent management.
    Deep Knowledge of Food and Beverage / Rooms division products and services is required
    Functional expertise in program design and facilitation
    Excellent IT user skills

  • Marketing Manager

    Marketing Manager

    Job description
    The Marketing Manager is responsible for the development, planning and execution of the Company’s marketing and communication strategies that build consumer awareness and ultimately drive loyalty of the Serena Hotels Africa brand.
    Experience:

    At least 8 years of progressively more responsible positions in marketing,
    Previous experience in hospitality sector preferred

    Education:

    Bachelor’s Degree in Marketing or equivalent.
    Required Skills, Knowledge and characteristics
    Strong verbal and written communication and negotiation skills.
    Ability to coordinate the efforts of a team of diverse, creative team members and partners.
    Demonstrate ability to increase productivity and continuously improve methods, approaches and departmental contribution.
    Expert in internet and social media strategy, with a demonstrated track record.
    Demonstrated effectiveness in holding conversations with customers, and customer – focused product development and outreach.
    Ability to work in an environment of constant change.
    Familiarity and skill with the tools of the trade in marketing including PR, written communication, website and content development, market research, software products and creative services.
    Experience in managing external PR, digital marketing and other consulting firms
    Ability to create marketing concepts and brand positioning.

    Key Responsibilities and tasks

    Development, implementation and management of the overall Marketing, Advertising and PR strategy and managing the strategy execution plans.
    Preparation and Management of the marketing budget.
    Efficient and effective management of the Marketing Department to ensure the set objectives are met.
    Conducting the necessary research and evaluation processes for new product opportunities, demand for potential products, customer needs and insights.
    Submission of requisite monthly, quarterly reports for Marketing, Advertising and PR activities, including the ROI on initiatives, to the Regional Sales and Marketing Director
    Manage marketing partnerships with business partners and vendors.
    Regular monitoring of the market place – business trends, indicators, carrying out the relevant business analysis to provide guidance for Sales and Marketing activities and measurement of effectiveness of the marketing strategies.
    Working with other stakeholders within the department and the regional Sales and Marketing offices and the Company’s Overseas Marketing Representatives to achieve the Marketing objectives.
    Forging long – term marketing partnerships with business partners and vendors.
    Managing the marketing budget

  • Area Sales Representative

    Area Sales Representative

    Area Sales Rep Job Responsibilities
     
    Source apartments, Homes, Commercial Buildings and Shopping Malls for Property Management,
    Act as agent – Look for sellers and buyers of land and houses within and around Nairobi/Thika
    Build strong business relationships with Landlords, Site Contractors, Architects and Foremen,
     
    Requirements for the Area Sales Rep Job
     
    Holders of at least Diploma or Degree (in any Business-Related field),
    Fast Learner,
    Business Acumen and personal drive,
    Strong passion for the Real Estate Sector,
    Can work with minimal supervision,
    Must reside in Nairobi and around Nairobi.

  • Talent Development Manager

    Talent Development Manager

    Job description
    Responsible for developing talent so as to align staff to the organization’s dreams through seamless service delivery. The role is key in delivering the Serena Hotels capacity building strategy.
    The Position will focus on Talent Development strategies and initiatives and requires the ability to participate in the strategic design of programs to address emerging talent needs in hospitality as well as their tactical and impactful execution.
    We are looking for someone with demonstrated experience in creating training solutions across the business where product and guest experience/ service is concerned.
    Some key tasks will include:-

    Facilitate documenting of operational standards
    Analyze training needs of the business and come up with effective learning solutions
    Assist in driving leading quality assurance program for the units
    Driving Talent development initiatives which support the development of our various talent pipelines
    Come up with training programs that expose staff to opportunities that develop their skills and competencies in preparation for further growth, development and taking up new responsibilities
    Implement training programs that will address the learning needs of targeted audience
    Managing E-learning programs
    Implementing and facilitation of leadership and people management programs
    Developing and implementing soft skills program for the business
    Implement programs that promote the organizational culture, business thinking and enhance our competitive advantage
    Developing and implementing technical skills development programs
    Equipping Trainers with required skills
    Ability to network with various partners and in particular hospitality training institutions and training providers to deliver learning solutions
    Managing performance planning and reviews
    Identifying skill gaps and developing mitigating solutions
    Assist business partners in recruitment and talent identifications

    Minimum academic qualifications:
    Diploma in Hotel management Degree in Hospitality Management or Degree in Social Science with practical training experience in a five star Hotel
    Experience required:
    4 years of work experience in operations in a 5 star property with a special focus on Training and development
    Skills and personal attributes

    Excellent communication and interpersonal skills with ability to interact effectively at multiple levels
    Demonstrated passion for training
    Professional integrity, self-confidence and critical thinking
    Ability to balance creativity and innovation with practicality and an eye for details
    Deep Knowledge of best and emerging practices in talent management.
    Deep Knowledge of Food and Beverage / Rooms division products and services is required
    Functional expertise in program design and facilitation
    Excellent IT user skills

  • Marketing Manager

    Marketing Manager

    Job description
    The Marketing Manager is responsible for the development, planning and execution of the Company’s marketing and communication strategies that build consumer awareness and ultimately drive loyalty of the Serena Hotels Africa brand.
    Experience:

    At least 8 years of progressively more responsible positions in marketing,
    Previous experience in hospitality sector preferred

    Education:

    Bachelor’s Degree in Marketing or equivalent.
    Required Skills, Knowledge and characteristics
    Strong verbal and written communication and negotiation skills.
    Ability to coordinate the efforts of a team of diverse, creative team members and partners.
    Demonstrate ability to increase productivity and continuously improve methods, approaches and departmental contribution.
    Expert in internet and social media strategy, with a demonstrated track record.
    Demonstrated effectiveness in holding conversations with customers, and customer – focused product development and outreach.
    Ability to work in an environment of constant change.
    Familiarity and skill with the tools of the trade in marketing including PR, written communication, website and content development, market research, software products and creative services.
    Experience in managing external PR, digital marketing and other consulting firms
    Ability to create marketing concepts and brand positioning.

    Key Responsibilities and tasks

    Development, implementation and management of the overall Marketing, Advertising and PR strategy and managing the strategy execution plans.
    Preparation and Management of the marketing budget.
    Efficient and effective management of the Marketing Department to ensure the set objectives are met.
    Conducting the necessary research and evaluation processes for new product opportunities, demand for potential products, customer needs and insights.
    Submission of requisite monthly, quarterly reports for Marketing, Advertising and PR activities, including the ROI on initiatives, to the Regional Sales and Marketing Director
    Manage marketing partnerships with business partners and vendors.
    Regular monitoring of the market place – business trends, indicators, carrying out the relevant business analysis to provide guidance for Sales and Marketing activities and measurement of effectiveness of the marketing strategies.
    Working with other stakeholders within the department and the regional Sales and Marketing offices and the Company’s Overseas Marketing Representatives to achieve the Marketing objectives.
    Forging long – term marketing partnerships with business partners and vendors.
    Managing the marketing budget