Company Address: Address Kenyatta Avenue Nairobi, Kenya

  • Management Trainees – Hotel Operations

    Management Trainees – Hotel Operations

    We are currently seeking for qualified individuals to join our Management Development Program (MDP) in Hotel operations with the following qualifications :-
    Requirements

    Bachelor’s Degree or Diploma in Hospitality Management from a recognized institution.
    A minimum of 1 year experience in Hotel operations.
    Must be proficient with Microsoft Office, Word, Excel and good working knowledge of PowerPoint.
    Excellent verbal and written communication skills and able to interact with people of all levels in a confident, professional manner.

    Applicants who have met the required criteria should address their applications and copies of certificates to: Human Resources Director- Tourism Promotion Services -Eastern Africa -Sent on email to :- Jobvacancy.kenya@serenahotels.com. on or before 28th September 2023.

    Apply via :

    Jobvacancy.kenya@serenahotels.com

  • Public Relations and Communications Executive 

Executive Assistant to Chief Executive Officer

    Public Relations and Communications Executive Executive Assistant to Chief Executive Officer

    Job Purpose:
    The Public Relations and Communication Executive will be responsible for executing the PR corporate plan and managing the PR and communication activities while creating compelling visual and descriptive content for use in the brand’s marketing materials and channels for our premier authentic hospitality group in the region. The Public Relations and Communication Executive should be passionate about the hospitality industry, possess excellent communication skills and have a strong understanding of marketing trends and strategies and how best to reach our various audience through technologically efficient platforms and channels to maintain a positive reputation for the brand.
    Key Responsibilities:

    Review and execute a robust public relations and communications strategy, to elevate the brand’s standing as the leading authentic hospitality group in the region keeping target audiences well informed i.e. business suppliers, customers (both internal and external), and diverse media partners.
    Creation of visual and descriptive marketing content to promote the brand’s products/services o on available platforms or channels.
    Managing the brand’s image in the public domain as per outlined guidelines
    Reviewing existing marketing content to ensure that it is well placed to continue highlighting the unique selling points to enhance our competitiveness in the market.
    Ensure sales and marketing collateral’s content is updated on an ongoing basis to include new products, developments, refurbishments etc.
    Review the descriptive content on www.serenahotels.com.
    Build and maintain strong relationships with media outlets, journalists, and influencers to secure positive press coverage and media partnerships.
    Handle media enquiries and coordinate media interviews with TPSEA Executives and Unit Managers
    Monitor media coverage and prepare regular reports on PR and communication activities’ effectiveness and reach.
    Develop content that highlights the group’s unique features, amenities, and exceptional guest experiences to attract potential guests.
    Collaborate with the Marketing Manager, designers, and photographers to produce visually appealing content that aligns with the group’s brand identity.
    Ensure all Corporate communication and stationery aligns to the brand graphics manual.
    Draft and distribute press releases, media kits, and other promotional materials to announce new initiatives, events, and special offers.
    Monitor content performance metrics and make data-driven decisions to optimize content strategies.
    Assist in organizing and promoting events, promotions, and special packages to attract guests and boost brand visibility.
    Ensure effective PR campaigns that guard our reputation and have a positive return on investment.
    Ensure PR and content creation costs are within budget.

    Requirements:

    Bachelor’s degree in Marketing, Communications or PR or related fields.
    Minimum work experience of at least 3 years in the role as a content creator or in Public Relations within the hospitality industry or a luxury brand setting
    Proven content writing or copywriting experience.
    A portfolio of published articles.
    Working knowledge in Content Management Systems.

    go to method of application »

    Applicants who have met the required criteria should address their applications and copies of certificates to: Human Resources Director- Tourism Promotion Services -Eastern Africa -Sent on email to :- Jobvacancy.kenya@serenahotels.com, on or before 21st August 2023

    Apply via :

    Jobvacancy.kenya@serenahotels.com

  • Public Relations and Communications Executive 


            

            
            Executive Assistant to Chief Executive Officer

    Public Relations and Communications Executive Executive Assistant to Chief Executive Officer

    Job Purpose:

    The Public Relations and Communication Executive will be responsible for executing the PR corporate plan and managing the PR and communication activities while creating compelling visual and descriptive content for use in the brand’s marketing materials and channels for our premier authentic hospitality group in the region. The Public Relations and Communication Executive should be passionate about the hospitality industry, possess excellent communication skills and have a strong understanding of marketing trends and strategies and how best to reach our various audience through technologically efficient platforms and channels to maintain a positive reputation for the brand.

    Key Responsibilities:

    Review and execute a robust public relations and communications strategy, to elevate the brand’s standing as the leading authentic hospitality group in the region keeping target audiences well informed i.e. business suppliers, customers (both internal and external), and diverse media partners.
    Creation of visual and descriptive marketing content to promote the brand’s products/services o on available platforms or channels.
    Managing the brand’s image in the public domain as per outlined guidelines
    Reviewing existing marketing content to ensure that it is well placed to continue highlighting the unique selling points to enhance our competitiveness in the market.
    Ensure sales and marketing collateral’s content is updated on an ongoing basis to include new products, developments, refurbishments etc.
    Review the descriptive content on www.serenahotels.com.
    Build and maintain strong relationships with media outlets, journalists, and influencers to secure positive press coverage and media partnerships.
    Handle media enquiries and coordinate media interviews with TPSEA Executives and Unit Managers
    Monitor media coverage and prepare regular reports on PR and communication activities’ effectiveness and reach.
    Develop content that highlights the group’s unique features, amenities, and exceptional guest experiences to attract potential guests.
    Collaborate with the Marketing Manager, designers, and photographers to produce visually appealing content that aligns with the group’s brand identity.
    Ensure all Corporate communication and stationery aligns to the brand graphics manual.
    Draft and distribute press releases, media kits, and other promotional materials to announce new initiatives, events, and special offers.
    Monitor content performance metrics and make data-driven decisions to optimize content strategies.
    Assist in organizing and promoting events, promotions, and special packages to attract guests and boost brand visibility.
    Ensure effective PR campaigns that guard our reputation and have a positive return on investment.
    Ensure PR and content creation costs are within budget.

    Requirements:

    Bachelor’s degree in Marketing, Communications or PR or related fields.
    Minimum work experience of at least 3 years in the role as a content creator or in Public Relations within the hospitality industry or a luxury brand setting
    Proven content writing or copywriting experience.
    A portfolio of published articles.
    Working knowledge in Content Management Systems.

    go to method of application »

    Applicants who have met the required criteria should address their applications and copies of certificates to: Human Resources Director- Tourism Promotion Services -Eastern Africa -Sent on email to :- Jobvacancy.kenya@serenahotels.com, on or before 21st August 2023

    Apply via :

    Jobvacancy.kenya@serenahotels.com

  • Website Marketing Executive

    Website Marketing Executive

    Key Responsibilities:

    Managing the Online Payment Systems
    Managing the company’s Online Payment Systems and providing the necessary support to guests and internal users.
    Ensure the standard operating procedures (SOPs) for online payments are followed through.
    Manage and update content, including structural changes on the direct online channels that include the Serena Hotels corporate website and booking engines.
    Manage the Search Engine Optimization of the corporate website.
    Manage the Google Business listings of all Serena Africa properties.
    Monitor the website analytics and provide the necessary business reports on website traffic, acquisition, and demographics.
    Actively participating in reviewing digital marketing opportunities and new e-technology trends that could be implemented for the sake of the business.

    Qualifications/Skills:

    At least an Undergraduate Degree in Bachelor of Business Information Technology (BBIT), Information Technology (IT) or Computer Science.
    A Certification/Diploma in Marketing or Digital Marketing will be an added advantage.
    Proficiency in website maintenance with at least some knowledge in programming languages eg. Java, PHP and the use of web/internet applications will be an added advantage.
    Proficiency in managing online payments and Fintech will be an added advantage.
    Proficiency in Digital Marketing and its trends will be an added advantage.
    At least 3 years’ experience in the Hospitality or related Industry.

    Applicants who have met the required criteria should address their applications and copies of certificates to: Human Resources Director- Tourism Promotion Services – Eastern Africa – Sent on email to: Jobvacancy@serenahotels.com, on or before 1st August 2023.

    Apply via :

    Jobvacancy@serenahotels.com

  • Public Relations and Communications Executive 


            

            
            Executive Assistant to Chief Executive Officer

    Public Relations and Communications Executive Executive Assistant to Chief Executive Officer

    Job Purpose:

    The Public Relations and Communication Executive will be responsible for executing the PR corporate plan and managing the PR and communication activities while creating compelling visual and descriptive content for use in the brand’s marketing materials and channels for our premier authentic hospitality group in the region. The Public Relations and Communication Executive should be passionate about the hospitality industry, possess excellent communication skills and have a strong understanding of marketing trends and strategies and how best to reach our various audience through technologically efficient platforms and channels to maintain a positive reputation for the brand.

    Key Responsibilities:

    Review and execute a robust public relations and communications strategy, to elevate the brand’s standing as the leading authentic hospitality group in the region keeping target audiences well informed i.e. business suppliers, customers (both internal and external), and diverse media partners.
    Creation of visual and descriptive marketing content to promote the brand’s products/services o on available platforms or channels.
    Managing the brand’s image in the public domain as per outlined guidelines
    Reviewing existing marketing content to ensure that it is well placed to continue highlighting the unique selling points to enhance our competitiveness in the market.
    Ensure sales and marketing collateral’s content is updated on an ongoing basis to include new products, developments, refurbishments etc.
    Review the descriptive content on www.serenahotels.com.
    Build and maintain strong relationships with media outlets, journalists, and influencers to secure positive press coverage and media partnerships.
    Handle media enquiries and coordinate media interviews with TPSEA Executives and Unit Managers
    Monitor media coverage and prepare regular reports on PR and communication activities’ effectiveness and reach.
    Develop content that highlights the group’s unique features, amenities, and exceptional guest experiences to attract potential guests.
    Collaborate with the Marketing Manager, designers, and photographers to produce visually appealing content that aligns with the group’s brand identity.
    Ensure all Corporate communication and stationery aligns to the brand graphics manual.
    Draft and distribute press releases, media kits, and other promotional materials to announce new initiatives, events, and special offers.
    Monitor content performance metrics and make data-driven decisions to optimize content strategies.
    Assist in organizing and promoting events, promotions, and special packages to attract guests and boost brand visibility.
    Ensure effective PR campaigns that guard our reputation and have a positive return on investment.
    Ensure PR and content creation costs are within budget.

    Requirements:

    Bachelor’s degree in Marketing, Communications or PR or related fields.
    Minimum work experience of at least 3 years in the role as a content creator or in Public Relations within the hospitality industry or a luxury brand setting
    Proven content writing or copywriting experience.
    A portfolio of published articles.
    Working knowledge in Content Management Systems.

    go to method of application »

    Applicants who have met the required criteria should address their applications and copies of certificates to: Human Resources Director- Tourism Promotion Services -Eastern Africa -Sent on email to :- Jobvacancy.kenya@serenahotels.com, on or before 21st August 2023

    Apply via :

    Jobvacancy.kenya@serenahotels.com

  • Website Marketing Executive

    Website Marketing Executive

    Key Responsibilities:

    Managing the Online Payment Systems
    Managing the company’s Online Payment Systems and providing the necessary support to guests and internal users.
    Ensure the standard operating procedures (SOPs) for online payments are followed through.
    Manage and update content, including structural changes on the direct online channels that include the Serena Hotels corporate website and booking engines.
    Manage the Search Engine Optimization of the corporate website.
    Manage the Google Business listings of all Serena Africa properties.
    Monitor the website analytics and provide the necessary business reports on website traffic, acquisition, and demographics.
    Actively participating in reviewing digital marketing opportunities and new e-technology trends that could be implemented for the sake of the business.

    Qualifications/Skills:

    At least an Undergraduate Degree in Bachelor of Business Information Technology (BBIT), Information Technology (IT) or Computer Science.
    A Certification/Diploma in Marketing or Digital Marketing will be an added advantage.
    Proficiency in website maintenance with at least some knowledge in programming languages eg. Java, PHP and the use of web/internet applications will be an added advantage.
    Proficiency in managing online payments and Fintech will be an added advantage.
    Proficiency in Digital Marketing and its trends will be an added advantage.
    At least 3 years’ experience in the Hospitality or related Industry.

    Applicants who have met the required criteria should address their applications and copies of certificates to: Human Resources Director- Tourism Promotion Services – Eastern Africa – Sent on email to: Jobvacancy@serenahotels.com, on or before 1st August 2023.

    Apply via :

    Jobvacancy@serenahotels.com

  • Risk Management Officer

    Risk Management Officer

    Overview
    The role holder will provide continuous independent assurance of the Tourism Promotion Services Management (TPSM) Ltd Information and system as regards confidentiality, integrity and availability of the IT Systems by ensuring that appropriate controls are in place to protect the organizations assets. The role holder will ensure that ICT-related risks are managed in compliance to the Tourism Promotion Services Management (TPSM) Ltd ICT strategy, policies, laws, regulatory guidelines and applicable standards.
    THE ROLE
    Specifically, the successful jobholder will be required to:

    Independently carry out supper user rights control gap analysis, recommend appropriate controls and develop a monitoring matrix on supper user activities across all business systems to ensure privileged access is controlled and not abused.
    Carry out quarterly and ad hoc ICT risk assessments of business systems and provide recommendations of appropriate controls to mitigate and minimize risk exposures and oversee the implementation of risk mitigations.
    Participate in quality assurance activities by validating or overseeing the validation of the correct implementation of security controls before systems enter production.
    Play the role of Data Protection Officer (Monitor that data is captured, stored, processed and disposed off as per the policies. He/she should make sure that data is safeguarded and used responsibly at various functional areas and ensure compliance with the internal policies and data protection regulations.
    Continuously review and improve the ICT controls in place and prepare draft management and board reports.
    Continuously review systems at all levels i.e. servers, applications, database, network devices etc., identify risks and make recommendations on closure of the risks.
    Evaluate ICT controls for all operating systems, applications, database management system interfaces and networks across the business to ensure consistency in achieving compliance requirements (regulatory, standards and internal policies).
    Promote Information security awareness within the business by providing consultation, guidance and conducting relevant awareness programs in liaison with ICT department to ensure compliance culture.
    Proactively anticipate potential threat and vulnerabilities and provide guidance in coordination with the ICT department on effective responses or control measures to be implemented to mitigate them.
    Manage ICT Risks registers by ensuring that they are regularly updated and monitor the implementation of mitigations.
    Be involved in providing forensic data to all reviewers i.e. investigators.
    Provide and analyze ICT department self- assessment reports on all system controls to assist in focused controls
    Carry out risk assessment for all new systems before deployment and ensure that User Testing and Acceptance (UTA) and all sign offs have been sought.
    Support project managers during the project risk management process to identify project risks and treatment approaches for systems/technology risks.

    COMPETENCIES AND EXPERIENCE
    The successful candidate will be required to have the following skills and competencies:

    A Bachelor’s degree in Information Technology, Computer Science, Information Security or Business related.
    Relevant IT professional qualifications e.g. CISA, CRISC
    A minimum of 3 years working experience in a similar role.
    Understanding of ICT risk and systems control processes.
    Appreciation of risk Methodologies.
    Experience of working in the IT function within hospitality environment will be an advantage.

    SKILLS

    Adequacy of personal competencies to effectively maintain quality assurance for TPSM systems in a manner that consistently meets established standards or benchmarks.
    Good understanding of ICT risk control objectives
    Interpersonal and advocacy skills
    Good presentation skills
    Good report writing skills
    Appreciation of risk methodologies and taxonomies.

    Applicants who have met the required criteria should email their applications and copies of their certificates to The Human Resources Director through the address Jobvacancy.kenya@serenahotels.com on or before 31st May 2023

    Apply via :

    Jobvacancy.kenya@serenahotels.com

  • ICT Risk Officer

    ICT Risk Officer

    THE ROLE
    Specifically, the successful jobholder will be required to:

    Independently carry out supper user rights control gap analysis, recommend appropriate controls and develop a monitoring matrix on supper user activities across all business systems to ensure privileged access is controlled and not abused.
    Carry out quarterly and ad hoc ICT risk assessments of business systems and provide recommendations of appropriate controls to mitigate and minimize risk exposures and oversee the implementation of risk mitigations.
    Participate in quality assurance activities by validating or overseeing the validation of the correct implementation of security controls before systems enter production.
    Play the role of Data Protection Officer (Monitor that data is captured, stored, processed and disposed off as per the policies. He/she should make sure that data is safeguarded and used responsibly at various functional areas and ensure compliance with the internal policies and data protection regulations.
    Continuously review and improve the ICT controls in place and prepare draft management and board reports.
    Continuously review systems at all levels i.e. servers, applications, database, network devices etc., identify risks and make recommendations on closure of the risks.
    Evaluate ICT controls for all operating systems, applications, database management system interfaces and networks across the business to ensure consistency in achieving compliance requirements (regulatory, standards and internal policies).
    Promote Information security awareness within the business by providing consultation, guidance and conducting relevant awareness programs in liaison with ICT department to ensure compliance culture.
    Proactively anticipate potential threat and vulnerabilities and provide guidance in coordination with the ICT department on effective responses or control measures to be implemented to mitigate them.
    Manage ICT Risks registers by ensuring that they are regularly updated and monitor the implementation of mitigations.
    Be involved in providing forensic data to all reviewers i.e. investigators.
    Provide and analyze ICT department self- assessment reports on all system controls to assist in focused controls
    Carry out risk assessment for all new systems before deployment and ensure that User Testing and Acceptance (UTA) and all sign offs have been sought.
    Support project managers during the project risk management process to identify project risks and treatment approaches for systems/technology risks.

    COMPETENCIES AND EXPERIENCE
    The successful candidate will be required to have the following skills and competencies:

    A Bachelor’s degree in Information Technology, Computer Science, Information Security or Business related.
    Relevant IT professional qualifications e.g. CISA, CRISC
    A minimum of 3 years working experience in a similar role.
    Understanding of ICT risk and systems control processes.
    Appreciation of risk Methodologies.
    Experience of working in the IT function within hospitality environment will be an advantage.

    SKILLS

    Adequacy of personal competencies to effectively maintain quality assurance for TPSM systems in a manner that consistently meets established standards or benchmarks.
    Good understanding of ICT risk control objectives
    Interpersonal and advocacy skills
    Good presentation skills
    Good report writing skills
    Appreciation of risk methodologies and taxonomies.

    Applicants who have met the required criteria should email their applications and copies of their certificates to The Human Resources Director through the address Jobvacancy.kenya@serenahotels.com on or before 31st May 2023

    Apply via :

    Jobvacancy.kenya@serenahotels.com

  • Information Security Officer

    Information Security Officer

    Under the direction of the Group IT Manager, the Information Security Officer is overall responsible for IT security, driving the IT security strategy and implementation forward whilst protecting the business from security threats and cyber-hacking. Operational compliance with all Policies, Procedures and standards is the responsibility of the Information security Officer. This role is group-wide and will commonly involve working with the Hotel IT Managers, Systems Administrator, Consultants, and Auditors.
    Responsibilities
    The incumbent will be responsible for the following key result areas:
    Directly involved:

    Formulating and implementing a strategy for the deployment of information security
    Performing formal security audits and risk assessments with a view to minimizing exposure
    Monitoring security vulnerabilities and hacking threats in network and host systems
    Tracking the latest IT security innovations and keeping abreast of the latest cybersecurity technologies
    Implementing an effective process for the reporting of security incidents and communicating with key stakeholders about IT security threats
    Monitoring the daily operation and implementation of the IT security strategy
    Conducting a continuous assessment of current IT security practices and systems and identifying areas for improvement
    Managing the IT security budget and communicating this with the appropriate parties
    Implementation of Network & Server Security including firewalls and patch management
    Continually review IT Security installations and incorporate improvements and innovations as a matter of routine.
    Review and enforcement of the IT policies, procedures, and standards
    Develop and deliver training/guidance verbally, written, or within training workshops as appropriate to IT Team and IT Systems Users
    Assist with legacy application security enhancement
    Assist with security on Serena’s e-commerce platforms
     
    Indirect through Site IT teams
    Ensure ICT Policy, Procedure, and Standards implementation plan is developed and actioned
    Ensuring disaster recovery and business continuity plans are up-to-date
    Overseeing the investigation of reported security breaches
    Monitor Information System audit issues
    Follow-up IT security tasks
    Implementation of Network, Servers, and workstation Security

    Knowledge, Skills & Experience required:

    A Bachelor’s degree in Computer Science or a closely related discipline
    CISM or CISSP Certification. Any other security certification will be an added advantage
    Minimum of 3-5 years experience in a similar position is essential
    Excellent verbal, written, and interpersonal skills.
    Proven leadership skills
    Self-motivated and a good team player.
    Must have in-depth knowledge of business processes as well as process controls and risks and how these relate to relevant IT audit procedures.
    A proven record of dealing with complex projects and meeting conflicting demands
    Knowledge of Network monitoring tools, Traffic analysis, and intrusion detection systems
    Knowledge of information security management best practices such as ISO 27000
    Knowledge of threat and vulnerability analysis, risk assessment business impact analysis
    Experience in writing effective security policies and procedures

    If you believe that you have the required qualifications and experience, please apply in confidence by 9 th January 2023, enclosing a detailed CV, names and addresses of three referees, your current salary, and your telephone contact to itvacancy@serenahotels.com.Only successful applications will be responded to.

    Apply via :

    itvacancy@serenahotels.com

  • Marketing and Communications Manager

    Marketing and Communications Manager

    Key Responsibilities:
    Content Management

    Responsible for the process of content creation in line with the business goals and objectives, and the management of the same.

    Digital Marketing and Social Media

    Develop and oversee the successful implementation of the corporate digital marketing strategy.

    Events and Exhibitions Management

    Assist in the development and implementation of advertising and promotional campaigns designed to generate sales
    Responsible for management of Corporate events, functions and exhibitionsCommunications and Public Relations

    Responsible for developing the company’s communication and PR strategy and execution of the same.
    Experience and personal qualities

    This role will require an experienced marketing and communications professional with high levels of ambition and commitment.

    The following qualifications/experience are preferred:

    Degree qualification (preferably in Marketing, Media, Communications or Journalism).
    Masters’ qualification (preferably in Communication, Digital Marketing, Media, or Journalism) will be an added advantage.
    Experience in leading and managing diverse and cross functional teams.
    Strong analytical skills, data-driven thinking and keeping update with latest marketing trends and practices are added asserts.
    Experience in developing and managing strong and complex relationships across countries as part of a centralized function; and externally with multiple stakeholders.
    Expected to have good project management skills.
    Excellent verbal and written communication skills are a key requirement.
    Experience in managing external PR, digital marketing and other consulting firms
    Ability to create marketing concepts and brand positioning.
    A minimum of at least five (5) years of relevant work experience.

    Applicants who have met the required criteria should address their applications and copies of certificates to:Human Resources Director- Tourism Promotion Services -Eastern AfricaSent on email to: – jobvacancy.kenya@serenahotels.com on or before 29th April 2022

    Apply via :

    jobvacancy.kenya@serenahotels.com