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  • Program Coordinator 

Field Assistant / Driver

    Program Coordinator Field Assistant / Driver

    Ref Program Coordinator (REF 2017/004)
    Main features
    The sustainability of efficient value chain facilitation for smallholder farmers in Gwassi is dependent on a robust business development portfolio which can create a sustainable market outlet. This function will ensure that the product development is aligned to the smallholder farmer needs and consequently the market needs.
    The HACA Program Coordinator will support the achievement of the program’s agricultural production, agro-industry and marketing objectives, principally through leading the program’s capacity building strategy with program partners and beneficiaries in these areas; overseeing efforts that lead to increased and improved linkages between small farmers, civil society organizations, government and the private sector; and managing the monitoring and evaluation component.
    The Program Coordinator will support the Senior Program Manager in his coordination and representation role, particularly as concerns relations with the private sector and government extension personnel.
    Objective of the function
    The Program Coordinator will be responsible for the entire GICEP coordination at Gwassi level and supervision of the SMEs integrated in HACA programs.
    The Program Coordinator will provide the requisite HACA representation at Gwassi level in addition to the day to day coordination of the partnership. S/he will also be responsible for the convening of the quarterly Multi Stakeholder Platform and the Gwassi level Program Steering Committee.
    Place in the organization
    The Program Coordinator reports to the Agribusiness Senior Program Manager while directly supervising the Gwassi Field Assistant/Driver.
    Roles for the Program Coordinator NGO Job
    Improved Program Management and Coordination

    Provide technical and management oversight in needs identification, design, implementation of programs while ensuring that program objectives are successfully achieved contributing to government plans and priorities.
    Develop and oversee the implementation of annual program plans and budgets in close cooperation with targeted SME’s.
    Provide administrative and financial oversight to HACA driver/Assistant and SME’s.
    Prepare quality and timely project progress reports as per HACA and donor requirements.
    Provide day to day program coordination for the GICEP program at Gwassi level.

    Improved technical support to SME’s and Farmers

    Improve/develop the capacity of GICEP partners/farmers’ associations to identify sustainable agro-based economic opportunities and understand and implement a demand-driven, commercialization approach to rural development based on access to markets.
    Identify and assist in coordinating relevant workshops in agricultural marketing issues for partner staff and project beneficiaries.
    Develop or facilitate training modules for partners related to the key decision making tools for market analysis and program intervention design, including:
    Value chain analysis
    Participatory needs assessment
    Participatory action planning
    Sub-sector analysis
    Social Impact modelling
    Provide technical capacity to SMEs to improve their understanding of business-related concepts such as: factors of production; costs of production; quality control/market standards; opportunity cost; gross margin and profit analysis; return on investment; credit/budgeting; and risk.
    Assist with the preparation of training materials, guide and manuals.
    Provide support and guidance to the Senior Program Manager to develop, oversee and review project strategy and activities related to the implementation of the program according to the program business cases.
    Assist the Senior Program Manager to develop appropriate criteria and a suitable delivery mechanism for the facilitation of adequate investment and training in farm and non-farm enterprises.

    Enhanced Evidence Based Programming

    Provide technical assistance for the design of the project’s monitoring and evaluation strategy.
    Responsible for Program Monitoring, Evaluation & Learning (PMEL) system to measure profitability and relevant business indicators of targeted SMEs and households. Subsequently oversee program’s PMEL system in liaison with the PMEL Officer, ensuring the provision of quality data on a timely basis for internal project management and external reporting purposes.
    Provide technical support in the establishment of a marketing database to keep farmers, their organizations and SMEs informed of the prevailing market prices of various agro-industrial products and commodities that GICEP focuses on.
    Provide targeted technical assistance to projects through field visits and other methods to foster continuous improvement in quality, programmatic and financial performance.
    Engage in lobby and advocacy initiatives to inform practice and influence policy.

    Strengthened Partnership & Collaboration Linkages with key Stakeholders at Gwassi & County Levels

    Determine and assess the need to join appropriate networks of project-related experts and influential groups.
    Identify, develop and recommend programs for potential partnerships. This includes attending learning workshops, organizing joint field visits with other parties and participating in professional events.
    Assist the Senior Program Manager to establish linkages with private sector service providers and buyers for accessing new farm and non-farm enterprise opportunities and in the negotiation of market contracts and MOUs with selected private sector partners.
    Assist in the facilitation of linkages with local agencies for accessing new non-farm enterprises opportunities in the farmer aggregation space.
    Responsible for the Multi Stakeholder Platform/Program Steering Team at Gwassi level to strengthen linkages between civil society organizations, government representatives and the private sector. Maintain working relations with relevant government line ministries and private sector/research institutions to coordinate the adoption of new products and/or approaches in agriculture development and marketing.

    Program Coordinator NGO Job Requirements

    Degree in a relevant field (advanced degree added advantage): Degree in agricultural economics, marketing or business administration, or related field.
    Over 5 years’ experience in agro-business development, preferably in agribusiness planning and analysis.
    Demonstrated capacity to work with private sector players (financial institutions, exporters, buyers, traders, transporters, input suppliers or processors)
    Familiarity with commonly used tools for market analysis and program design such as sub-sector analysis, gross margin analysis and business planning.
    Experience with community-based programming.
    Experience in small to medium scale agro-enterprise management.
    Experience with externally funded development programmes would be desirable, preferably with experience in market-oriented projects.
    Experience in dealing with local interlocutors (local NGOs, government ministries), preferably in a Kenyan context.
    Good verbal and communication skills and fluency in English.

    Core Competencies

    Integrity: Maintaining generally accepted social and ethical standards in activities related to the function.
    Customer orientation: Investigating the wishes and interests of clients and reacting accordingly. Anticipating the interests of clients. Giving high priority to service preparedness and client satisfaction.
    Cooperation: Actively contributing to joint results, even when the subject involved is not of immediate personal interest. Sharing information and knowledge with others.
    Planning and Organizing: Determines goals and priorities effectively and indicates actions, resources, and time needed to achieve particular goals.
    Monitoring progress: Drafting and monitoring procedures for the progress of tasks or activities of employees and the tasks and responsibilities of himself.
    Networking: Building relationships and networks that prove to be useful in achieving goals. Making effective use of informal networks to get things done.
    Negotiating Skills: Effectively communicating own views and arguments and discovering and identifying common goals in a way that leads to understanding and acceptance by both parties.
    Result Orientation: Focusing actively on achieving results and objectives and willingness to intervene with disappointing results.
    Quality focus: Setting high demands on quality of products and services and acting in accordance.

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  • Head Service Support

    Head Service Support

    Requirements
    Support the Manager (Branch) in providing effective customer service by managing routine compliance, physical security of the branch and bank assets, query and problem resolution, routine aspects of new business and account maintenance, efficiency of communication channels, relationship maintenance, levels of authority, cost control (budget) as well as management of the service support team.
    Proactively identify and assess the risks faced by the branch and maintain an effective system of controls to reduce the overall exposure. Maintain a high level of integrity and ethical standards.
    Key Responsibilities/Accountabilities

    Customer service Ensure that customer problems and queries are resolved within laid-down time frames to the satisfaction of the customer. Ensure reduced numbers of recurring queries of similar nature due to effective root cause analyses and the actioning thereof in terms of standards.
    Ensure that customer needs are anticipated and met through provision of appropriate products and services via the most suitable channel. Ensure that opportunities to migrate customers to more appropriate, cost-effective channels are identified and actioned.
    Ensure efficient, customer-orientated switchboard and telephone procedures. Ensure that Irregular Items are actioned daily.
    Legislative compliance Conduct a needs analysis to identify customer needs effectively when opening new accounts or giving product advice, in line with prudential guidelines under the CBK act and standard bank KYC compliance and KBA
    Complete disclosure to the customers in terms of accreditation, service fees, and commission.
    Ensure proper record keeping in terms of prudential guidelines under the CBK act and standard bank KYC compliance and KBA
    Risk management Identify major risks affecting the support function and ensure the necessary steps are taken to measure, monitor and control these risks.
    Ensure maintenance of an effective control structure, with control activities defined at each level and duties appropriately segregated.
    Monitor internal controls to ensure their adequacy and effectiveness.
    Recommend revision of controls to Provincial Operations, where appropriate, to address new or previously uncontrolled risks.
    Maintain a culture within the support area that emphasizes and demonstrates the importance of internal control to all staff.
    Ensure that all routine controls relating to new business are applied effectively, with particular emphasis on routine compliance.
    Ensure effective compliance with agreed limits of authority and levels of access to systems and information.
    Operational effectiveness Provide an effective administrative function for the branch.
    Ensure overall operational readiness and efficiency of the branch infrastructure including premises, ATMs, systems and physical security requirements.
    Ensure efficient workflow from the branch to BFC.
    Ensure overall staff complement is in line with productivity measurements. Ensure that bank assets are controlled in terms of standing instructions.
    Ensure effective management of revenue and expenditure, with emphasis on the containment of controllable costs.
    People management Ensure effective management of direct reports resulting in compliance with the Code of Banking Practice, internal controls and overall well-being of staff.
    Responsible for the implementation and adoption within Branch of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes. This includes the consideration and approval of PEP on-boarding and continued business engagement in instances where no adverse information is available.

    Preferred Qualification and Experience

    Degree holder from a recognized University.
    Institute of Bankers or related qualification would be an advantage.

    Knowledge/Technical Skills/Expertise

    Sound knowledge of bank’s laid-down policies and procedures relating to all areas under control.
    Knowledge of the T24 System in relation to own area of responsibility
    Knowledge and understanding of the Area sales and service strategies.
    Thorough knowledge and understanding of local target market profiles.
    Thorough knowledge of the products and services applicable to the local market/s.
    Knowledge of the Code of Banking Practice.
    Knowledge of Managing Local Market sales principles.
    Knowledge of the Prudential guidelines under the CBK act and standard bank KYC compliance and KBA
    Qualifications and experience as determined by the Requirements” of the Prudential guidelines under the CBK act and standard bank KYC compliance and KBA

  • Application Specialist

    Application Specialist

    You’re someone who wants to influence your own development. You’re looking for a company where you have the opportunity to pursue your interests across functions and geographies. Where a job title is not considered the final definition of who you are, but the starting point.
    You, as an ideal candidate, will have the following skills, experience and education:

    Required Qualification: A medical sciences qualification or equivalent.
    Required Experience: At least 2 years’ experience in laboratory practices in Chemistry/Immunology, Haematology, Coagulation or Serology.
    A valid passport and a willingness to travel extensively is required.

  • Account Support Officer

    Account Support Officer

    Job Description
    Provide a support service to the personal and business markets with regard to new account processing, account maintenance and investment roll-overs. Understand the risks associated with opening of accounts, dealing with mandates and specimen signatures as well as maintain a high level of integrity and ethical standards.
    Key Responsibilities/Accountabilities

    Account opening, maintenance and closing

    Capture and maintain data effectively and accurately.
    Process and maintain related documents and records.
    Ensure that routine compliance procedures and controls are followed in order to minimize the risk of loss through the opening of fraudulent and undesirable accounts.
    Comply with the Code of Banking Practice at all times.
    Follow detail steps as per Star 2 of 5 Star process.

    Mandates

    Obtain mandates for all accounts, where required.
    Ensure that mandates are correctly completed and conform to legal requirements.

    Administration

    Ensure the timeous processing and capturing of investment roll-overs.
    Correct exceptions highlighted on edit and demographic clean up reports promptly.
    File mandates and signature cards accurately.
    Resolve account detail queries and problems within laid-down time frames.

    Business development

    Sell the bank’s product reactively and pass on sales leads to the applicable areas.
    Legislative prohibitions.

    In terms of the Financial Advisory and Intermediary Services Act No 37 of 2002, (the Act) no staff member is permitted to provide any advice or intermediary service to a customer, in terms of a financial product, as determined by the Act, unless they have been appointed as a Representative of a licensed Financial Services Provider.
    In your current position you are not an accredited representative in terms of the Act, and are therefore prohibited from giving any advice or intermediary service to a customer in terms of a financial product.

    Preferred Qualification and Experience

    Relevant Degree from recognised University
    3 – 4 Years branch banking experience, with exposure to frontline.

    Knowledge/Technical Skills/Expertise

    A broad understanding of the bank’s procedures and policies and the application of the Group Reference Guide with particular emphasis on the account opening environment, policies and procedures.
    Knowledge of the Code of Banking Practice.
    Understanding of service and Managing Local Market sales initiatives.

  • Business Lead

    Business Lead

    Job description
    Do you enjoy working in an environment with flexible schedules? Would you like to take on a leadership opportunity in an entrepreneurial organisation? Would you like the opportunity to help shape an award-winning social enterprise that is poised for rapid growth?
    To fulfill the demand for sanitation services and reach 1 million over the next 5 years, we need talented, passionate people who are dedicated to growing a multi-national business, and ideally have experience in this too! This is where you, a potential candidate for Business Lead come in.
    The Business Lead has overall responsibility for working alongside the senior leadership to tackle a number of key areas. One day it may be revising our communication strategy based on an internal meeting, the next it may be presenting our work to key potential or existing partners like the World Bank (using the communication strategy), followed by doing a deep dive on our financial model for replicating our work with municipalities.
    The ideal person for this role sees developing relationships, business models, and clear communication strategies as pillars to success. It is someone who wants to get exposure to the all the facets (big picture and everyday details) of running an international social enterprise. The ideal candidate may want to run a social enterprise of their own in the future and is a fast learner. Your time will be split between shaping the strategic direction of the business and helping to improve funding development, economic models, and overall business performance. This is a chance to bring your ideas to life.
    Key Responsibilities

    Strategy and Execution

    Working alongside Sanivation’s senior leadership to propose alternatives and gather evidence for key decisions that drive enterprise strategyImplementing strategy throughout the business by instituting tools and frameworks that incentivize success
    Diving in the weeds to help with the messy and exciting art of running a social enterpriseProactively developing recommendations to enhance Sanivation’s HR, business development, and management performance and leading potential business opportunities

    Funding Development

    With leadership support, proactively develop strategies for engaging with multilaterals and governments for large scale financing as well as support in building and sustaining those relationships
    Follow a clear plan for monitoring, assessing, and applying to funding opportunities and building relationships with key stakeholders
    With senior leadership support, draft funding applications and requests from funders
    Support in managing funder and investor relationships through reports and monthly updates
    Communications
    Manage external communications including our newsletter, social media channels, press inquiries and website
    Develop effective internal and external communications strategy to keep the team, key stakeholders, and general public on the same page and excited about our work
    Create and continuously refine materials for external stakeholders, partners, and funders
    Track and communicate internal metrics to ensure we reach our annual goals

    Business Performance

    Set the course for an award-winning company by working with leadership to refine company projections and growth plan
    Advise on economic sustainability of proposed ideas and test new business hypotheses

    Skills and Experience Needed
    Required

    Empathetic listener with strong and persuasive communication skills in grant writing, powerpoint, and emails
    Excellent analytical and abstract reasoning plus organizational skills
    Strong financial modeling and excel skills
    Detailed orientedA desire to live and work in Kenya
    Passion and a sense of humor

    Preferred

    Experience in implementing a communication strategy throughout the organization o Experience in setting, monitoring, and reporting on enterprise wide metrics
    Experience in working with large institutional and multilateral funders as well as an understanding of public financing models
    Basic Swahili and/or interest in learning
    Bachelor’s degree in business, economics, international relations, English, or other related fields, MBA is even better

  • Driver/ Office Messenger

    Driver/ Office Messenger

    Main features
    To provide secure and timely driving services to transport HaC staff and/or goods.
    Objective of the function
    Responsible to the Finance Administrator for the proper maintenance of assigned HaC vehicle; safe and timely delivery of HaC staff, material supplies & correspondence to the designated destinations within and outside Nairobi.
    Place in the organization: The driver is responsible and accountable to the Finance Administrator
    Result areas:

    Secure & timely transportation of staff & goods
    Prepare a weekly transport plan and register transportation requests by HaC staff.Provide secure and timely driving services to transport staff and/or goods.
    Load and offload luggage, goods and other material supplies with due regard to safety of goods and people.
    Facilitate airport pick up and drop off for HaC staff & visitors.
    Ensure well-maintained & serviced vehicle
    Schedule annual vehicle examination for service vehicles with the Transportation Department and apply for the renewal for the vehicle license.
    Determine when and what kind of maintenance the vehicle needs, keep track of general maintenance schedules, especially car tyre condition.
    Ensure sound running of the vehicles assigned and arrange minor repairs where necessary.
    Check oil and tyres properly and keep the service vehicles in clean condition, both inside and outside.
    Maintain the vehicle in a clean and neat manner.
    Maintain radio and telephone contact with the line manger during field missions.
    Maintain vehicles log sheets on a daily basis: maintain records of motor vehicle’s daily activity showing journey, mileage, consumables and signature of authorising officer.
    Adhere to the HaC safety and security policy, observe traffic and safety precautions to prevent motor vehicle accident and traffic violations.
    Annually undertake a first aid refresher training to be able to offer first aid services in case of accidents.
    Keep track of timely car insurance renewals.
    Update monthly mileage records.
    Maintain log book of each service vehicle on daily basis.
    Ensure secure & timely delivery and dispatch of office correspondence
    Deliver payment transfers to the bank and/or the suppliers.
    Assist with postage and with pick up of office purchases.
    Conduct cash purchases for office expenditure.
    Ensure timely dispatch and delivery of all HaC related correspondence – both incoming and outgoing.
    Other Duties
    Act as a back up receptionist as needed by answering to the phone and taking care of visitor registration, including maintaining a register of incoming visitors.
    Any other duties as may be assigned from time to time.

    Knowledge & Skills

    Kenya Certificate of Secondary Education (minimum C-).Computer Certificate
    Motor-Vehicle Trade Test Certificate plus valid Driving Licence Class B, C, E.
    Over five (5) years relevant experience driving four wheel drive vehicles.
    Valid First Aid Training Certificate.
    Certificate of good conduct

    Person Attributes

    Ability to follow detailed oral and written instructions as well as interpret and follow operating manuals and maintenance manuals.
    Must demonstrate 20/40 vision in each eye and hearing capability without the use of hearing aid.
    Knowledge of the country’s road network including motorised routes in both urban and rural areas as well as
    Ability to interpret road maps and rough hand drawn sketches.
    Demonstrated knowledge of first-aid applications.
    Ability to interpret and comply with safety codes, traffic rules, regulations, and safe operating practices.
    Ability to perform safety inspections, recognize and report mechanical problems, perform preventive maintenance check (oil, and all fluid levels, tire pressure) etc.
    Ability to operate vehicles in severe weather conditions, in mountainous areas or on rough steep terrain and loose surfaces such as sand, gravel or mud.
    Ability to report facts concerning accidents or emergencies to hospital personnel or law enforcement officials.
    Ability to load/offload goods, interpret all vouchers, bill of laden, invoices to insure proper handling and distribution of supplies and materials transported.
    Ability to meet time schedules and deadlines and complete tasks without jeopardizing safety or integrity of work.
    Ability to operate vehicles at night and at times in reduced visibility from heavy and blowing rain as well as in emergencies.
    Ability to manoeuvre vehicle in tight spaces, judging distance in congested and confined positions.
    Ability to adhere to HaC’s Core Christian values.

    Core Competencies

    Integrity: Maintaining generally accepted social and ethical standards in activities related to the function.
    Customer orientation: Investigating the wishes and interests of clients and reacting accordingly. Anticipating the interests of clients. Giving high priority to service preparedness and client satisfaction.
    Cooperation: Actively contributing to joint results, even when the subject involved is not of immediate personal interest. Sharing information and knowledge with others.
    Planning and Organizing: Determines goals and priorities effectively and indicates actions, resources, and time needed to achieve particular goals.
    Judgement: Drawing right and realistic conclusions based on available information.
    Decisiveness: Making decisions by taking actions or committing himself to expressed judgments.
    Situational Awareness: Well informed about social, political, and social developments and making effective use of this knowledge for own function or organization.