Job Details
Transactional Products & Services; This team is constantly working to extend our service capability and product range, consolidating our operations in established markets while expanding and extending in emerging markets. We divide our core capabilities into three product groups – Investor Services, Transactional Banking and International Trade Services.
Job Purpose
To manage the end to end solution, design and implementation of transacting platforms across digital and physical channels for TPS clients.
To ensure that the solution spans across Cash, Trade and Investor Services products
To ensure that all client service requirements are effectively executed through the operations teams To participate effectively within the TB CST’s to ensure client centric solutions and effective utilization of our channels.
Key Responsibilities/Accountabilities
Client Implementation Solutions
Accountable for Implementation planning within the CST to ensure client centric solutions:
Plan and execute with client and sector centricity
Ensure discipline of solutions by completing the client solution map
All implementations to be captured on team track
Accountable for utilization reports and tracking
Manage the Client Service Requirements with the Head Client Implementation & Service
Solution, execute and monitor to achieve the committed transaction volumes and associated fee income
Solution with driving digital volumes mindset
Business Perfomance and process Management
Proactively engage clients to understand their complete banking needs and respond to those with integrated solutions
Drive Execution Through The Adoption Of
Proactive engagement with clients to understand their solution requirements
Adoption of the Implementation Framework and Adoption of a Solution Mandate Document to effectively capture and respond to clients’ needs for all implementations
Co ordinate all client feedback and engage with stakeholders for potential incorporation into future enhancement initiatives, roadmaps and enhancements and monitor and drive utilization across all online and remote service channels to ensure optimal throughput
Develop an in depth understanding of our markets and sectors by executing through key sector value propositions ensuring that our roadmaps and initiatives are in line with market and client expectations
Consistently improve client experience through improving our accountability and engagement across the delivery value chain, improving our discipline of execution, assessing client experience through structured feedback and participation at key client experience forums at regional and country levels
Risk – Reinforce the culture of doing business the right way by proactive engagement and ongoing risk assessment
Reinforce the culture of doing business the right way by proactive engagement and ongoing risk assessment
Understand applicable risks including 100% adherence to all agreed controls including channel movement reports
Execute to the online cyber security framework
Ensure risk reviews and remediation plans are conducted across all remote services
Remediation of all audit findings by due dates
Complete all applicable risk related training
Business Operations: Focus attention and resources on initiatives that will get the basics right
Embed and hold each other accountable for a discipline of continuous improvement through:
Working across the value chain in country to identify the most critical process optimizations that will bring efficiencies to the client and bank
Aligning to the Standard Operating Models for Client Access where applicable to improve client experience and efficiencies
Continuously improving our Business Requirements skills to improve TAT’s and reduce defects Working closely with sales and client services to improve the way we manage queries
People and Culture: Prioritise the focus on developing our people and embedding the TPS Culture
Together with your line manager, articulate your individual learning plan and own the execution against the agreed plan
Use our Social & Ethical compass, augmented by commercial pragmatism, in decision-making
Sponsor a Compliance culture in everything we do
Lead by example, the values & behaviours we want our teams in-country to internalise and drive the Diversity and Transformation agenda
Raise the profile of TPS within the bank by ensuring appropriate participation in meetings such as CMF, Watchlist, NPLs etc.
Raise the profile of the bank externally and internationally/ in International forums
Where Leading a Team
Execute on the learning and development path for all Product staff and actions for execution in line with the Learning and Development model. Deliver against the learning and development plan to ensure a skilled, competent, high performing and engaged team members.
Drive and own Talent Identification and Management by identifying talent for development / reward and addressing threat to Talent Retention. Ensure succession planning for all Key roles, and ensure effective resourcing of all roles within the CA function.
Focus on consciously recognising performance through the reward and recognition framework and ensure open conversation around performance and link reward to clear business outcomes
Preferred Qualification And Experience
Business Degree
Tertiary qualification in either Financial, IT, Business or Engineering
3-4 Transaction Banking and leadership experience , including product knowledge across Cash, Trade and Investor Services
3- 4 Minimum work experience, with preferably 3- 5 years in financial services
Knowledge/Technical Skills/Expertise
Expertise on the specific client industry that is covered by the role
The ability to analyse business financial performance as well as competitor and external factors as it would apply to the people practice in the organisation
Knowledge and understanding of costing, budgeting and finance concepts and the understanding and application of related processes and procedures
Knowledge and understanding of the features, benefits and pricing of the products and services on offer to business banking customers.
The ability to review existing processes with the view to find better ways to execute tasks on a continuous basis.
Ability to assess client current product utilisation, client changing requirements with ability to up-sell, cross sell, advise product changes
Demonstrates knowledge and understanding of risk management methodologies, tools, governance structures and regulatory requirements for good management of risk.Seniority Level
