Company Address: Address kenya

Client Analyst – Financial Institutions

Job description
Job Purpose
Conduct ongoing research and analysis to enable the Relationship Managers to fully understand the clients’ business, context, and identify potential business opportunities for the bank.Interpret the research findings and analytics. Make recommendations regarding potential opportunities or risks so that the Relationship Manager is able to proactively identify solutions or mitigate commercial risks.
Key Responsibilities/Accountabilities

Client & Industry Research and Analysis

Conduct research on clients within specified sector.
Guidance on trends in specific industries within the Sector or as requested by the different stakeholders.

Client Relationship Management

Compile and analyse information regarding sales activity and business pipeline for the allocated Sector
Interact and liaise with clients with the purpose of providing or requesting information, to assist in the deal execution or for critical information for the bank.
Support the Sector Head and Manager Client Coverage as and when required from an overall Client Engagement/ Insights perspective.

Information Management

Ensure that the client information is updated in all the relevant information systems.
Compile and analyse reports on client profitability, product profitability and provide input to the budget planning and performance management process.

Support the Credit Process

Support Sector Heads and Managers: Client Coverage in the credit process including;

Credit Applications

Excess Management
Compliance related issues to achieve zero write-off of debt
Zero operational loss issues and

Other relevant workflows between Credit and Client Coverage.

Preferred Qualification And Experience

Bachelor’s degree in business or business related field.
A post graduate business degree will be considered an advantage.
1 to 2 years in the Banking, Financial Services or Business Consulting.
Experience in conducting research and analytics, supported by strong computer proficiency skills.

Knowledge/Technical Skills/Expertise

Seasoned Research skills
Proactively identifies the need for, initiates, plans and manages research projects.
Able to present findings and reports at important meetings (including external stakeholders or clients).
Translates research reports into lucid and valid summaries and gives effective presentations on the findings.
Conducts major and multiple research projects.
Advises on the formulation and revision of the commercial plan in the light of research findings.

October 23, 2024
Livestock Lead – Kenya Input Supply Lead – Kenya

Job description
Program Background
CNFA is currently seeking applications from qualified candidates for Livestock Lead for the USAID Strengthening Agriculture and Regional Resilience (STARR) program that spans across all East African Community (EAC) countries, (Burundi, Kenya, Rwanda, South Sudan, Tanzania, and Uganda) and additional countries in East Africa (Zambia, Somalia, Sudan, Djibouti, and Ethiopia). This activity will promote increased agricultural production, investment, trade and resilience to shocks and stresses in the East Africa region by addressing agricultural issues that can mainly be solved on a regional basis. STARR’s interventions will be directed through four interrelated project component areas: 1) strengthening cross-border agriculture trade and value chains, 2) improved regional agricultural inputs, 3) strengthening resilience, and 4) strengthening the regional policy environment.
Position Description
The Livestock Lead will lead the livestock interventions of this project. In this capacity, s/he is responsible for the overall design, implementation, oversight, and reporting of the activity’s objectives around livestock, including related cross-border trade, inputs, resilience, and policy activities. S/he will work with local partners and conducts regular site visits to ensure effective implementation while coordinating closely with other technical team leaders to increase impact of program interventions.
This position will be based in Nairobi, Kenya and will include travel throughout the East Africa region.
Key Qualifications

Minimum of 5 years of progressively increasing management responsibility in international development projects is required;
Experience managing donor-funded development projects of a comparable size and scope in developing countries is required;
Experience in value chain analysis in livestock and meat production systems for quality livestock and meat marketing;
Proven and demonstrable leadership skills are required;
Demonstrated expertise in building and maintaining relationships with host governments, donors, other donor-funded projects and stakeholders, local organizations, and private-sector partners is required;
Experience in Malawi or Sub-Saharan Africa is preferred;
Master’s degree in economic development, business administration, agribusiness, agriculture, or a related field preferred;
Excellent oral and written communication skills in English is required; oral and written fluency in regional languages is preferred.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, or protected veteran status. CNFA takes affirmative action in support of its policy to advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.
Only those candidates selected for further consideration will be contacted.

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October 23, 2024
Head of Commercial Banking Trade Ops Product Specialist

Job Purpose
To provide a proactive commercial banking sales and service management function for the delivery of segment value propositions, relationship banking, sales & service strategies that will retain and grow the portfolio of small and medium enterprise customers by identifying and implementing value adding and specialised business banking financial product solutions from a range of standard and/or customised offerings so as to optimise the business potential within micro-markets by minimising risk and maximising opportunities from existing segmented customer base.
Key Responsibilities/Accountabilities

Translation of the overall Commercial Banking strategy for the country’s Commercial Banking segment
Ensure a full understanding of the overall Commercial Banking strategy and Value Propositions (including Customer Value Proposition, Industry Value Proposition, Product Value) as defined by Standard Bank Group. Customise the strategy and value propositions for the country’s Commercial Banking segment.
Communicate the strategy and value propositions, and guide Relationship Managers in order to ensure deep understanding of the objectives, concepts and initiatives.
Communicate the strategy and value propositions to other stakeholders such as Credit, Operations, Marketing and other segments of the bank.
Ensure effective implementation of the local Commercial Banking strategy, value propositions and initiatives
Plan the implementation approach for the strategy and value propositions for the short and medium term
Take the lead in framing the Commercial Banking priorities, initiatives and activities that will lead to effective implementation of the strategy and value propositions.
Ensure buy-in from relevant internal stakeholders on specific initiatives and activities by engaging with country leaders in other segments and enabling functions.
Drive the implementation of the Commercial Banking Customer Value Proposition, Industry Value Proposition, Customer Value Chain Analysis and Business Development Committee initiatives. Support the delivery of the Delivering the Firm (DTF) concept.
Structure client portfolios using agreed Commercial Banking segmentation criteria.
Ensure that customers are migrated to the appropriate segments to achieve optimal customer experience and acceptable levels of profitability.
Match customer portfolios to Relationship Managers based on skill and capacity.
Ensure that Relationship Managers have a thorough understanding of the products, risks, pricing and profitability of all the Commercial Banking offerings including transactional banking, borrowing, savings and insurance solutions.
Monitor that customers are offered alternative channels for their banking needs by Relationship Managers.
Analyse local management information reports to obtain local market intelligence. Use the information to formulate sales plans and to develop performance targets.
Develop business partnerships with Corporate and Investment Banking as well as Personal Markets teams to ensure maximum leverage of Standard Bank capabilities.
Ensure that customer contact and relationship management practices in the country are aligned to the Customer Value Proposition and that they are well understood and implemented by
Relationship Managers.
Participate in local industry forums, business chambers, industry events and business networking events to position the value offering of the bank and to develop relationships with potential clients.
Deliver the financial and non-financial targets for Commercial Banking through the Relationship Management team
Establish performance scorecard criteria in conjunction with the Standard Bank Rest of Africa and country management team. Measure performance against the scorecard on a monthly basis.
Develop alternative initiatives and plans if performance forecasts are not on track.
Responsible for the achievement of financial budgets of the commercial banking segment through optimal growth of balances, margin management and revenue streams.
Allocate financial targets to individual Relationship Managers in line with portfolio and local market dynamics.
Implement and control the pricing tactics and parameters for the commercial banking segment in line with pricing policy and financial targets.
Measure, track and manage sales targets and budgets for the portfolios.
Approve and/or make recommendation for all pricing concessions outside the Relationship Managers/Regional and/or Zonal Commercial Head mandate.
Participate in the review and approval of selected high value credit applications for Commercial Banking customers together with Credit colleagues.
Responsible for managing controllable costs of the commercial banking segment within agreed budgets.
Ensure recovery of all fees and revenues due from customers.
Drive and monitor the financial performance of the commercial banking segment by timeously addressing performance gaps.
Monitor overall budgets for the area and approve items within mandate.
Drive and monitor the non-financial performance such as market share, customer acquisition, Net Promoter Score, etc.
Lead the team of Commercial Relationship Managers
Develop a high performing team by embedding the bank’s performance process, regular performance feedback and coaching. Address poor performance.
Motivate team members and ensure that they receive recognition for work well done.
Determine development needs of the team and ensure that development opportunities (training, rotation, on-the-job learning) are budgeted for and executed.
Maintain a succession plan for the team by reviewing the skills of the team at least twice a year and having career conversations with them.
Interview and recruit new members of the team, including determining the appropriate salary with input from the Human Capital Business Partner.
Create workforce plans for the area to ensure that current and future business requirements can be met. Such plans should be revisited at least twice a year.
Use workforce plans to obtain headcount approvals on an annual basis and as input into the financial budgeting cycles.
Create quarterly leave plans to ensure adequate coverage. Approve leave requests ad leave sale requests.
Monitor overtime on a monthly basis. Analyse reasons for overtime and create actions to address the issues.
When required, initiate disciplinary processes for team members. Resolve grievances raised by team members, escalating only if unresolved.
Allocate work packages to teams. Monitor progress of deliverables.
Evaluate requests for new resources (people, budgets and equipment) and motivate to mandate holders for approval.
Monitor departmental expenditure against approved budgets. Approve purchase orders and invoices within the allocated financial mandate. Escalate out of budget or items higher than the approved mandate to a more senior manager.
Continuously identify areas in the department that can work more efficiently or where cost can be reduced.
Monitor adherence to departmental service level agreements and address shortcomings
Manage and monitor the risks for the Commercial banking function in the country
Ensure that processes, control requirements and risk management frameworks that are in place for the area are understood by all members of the team.
Review assurance and audit reports that relate to the area and contribute to the development and implementation of remediation plans.
Ensure that all evidence requirements for control reviews and audits are supplied timeously.
Log Risk Incidents as a result of operational errors or fraud in the department. Participate in formal investigations. Ensure that all events are properly analysed and closed out.
Ensure that the teams understand the compliance requirements in the function. Create actions to address gaps.
Monitor compliance training attendance on a monthly basis and ensure that teams understand the importance of completing it.
Contrite to the updates of Business Continuity Management plans for the business area. Participate in tests, create corrective actions for gaps identified during testing.
Ensure that all team members understand control requirements related to physical and systems access control and other information security requirements.
Ensure that the department has trained and adequate numbers of health and safety representatives.

Preferred Qualification and Experience

Business degree from a recognised University
Relevant Masters Degree

Experience

A seasoned banker with about 5 years Relationship banking experience.
Experience in managing a diverse range of people and activities is essential.

Knowledge/Technical Skills/Expertise

Thorough knowledge and understanding of market segmentation and management.
Knowledge of the products/services applicable to the target markets in the province.
Knowledge of the Commercial Banking value proposition.
Knowledge of business development, sales and marketing strategies, theories and principles.
Knowledge of business and financial management principles and practice, including business economics.
Knowledge of risk management and credit principles.
Knowledge of branch accounting systems.
Knowledge of branch transaction processes.
Knowledge of distribution channels.
Knowledge of human resources principles, including group dynamics.

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October 23, 2024
Service Desk Support Officer

Job description
Job Details
Information Technology: Systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and production.
Job Purpose
To Execute Service Desk and Service Delivery duties within the IT Department by being the first point of contact for all IT Service requests and Incident reported. In addition, the successful candidate will also offer 1st level user support for IT applications/peripheral systems and escalate high impact issues to the Service Desk Team Leader or Service Delivery Manager. The role also requires knowledge in MI (Reporting) to facilitate Daily and monthly service reports.
Key Responsibilities/Accountabilities

Provide first level support to all Branch and Head Office users
Act as first level application support for users by analysing, categorising and logging issues reported via calls or emails at service desk.
Escalate any issues not resolved at 1st level to the 2nd level support.
Assist in installation and support of peripheral systems.
Provide after hour support in line with the agreed SLA.
Investigate any service disruptions reported and initiate the incident management process to ensure timely resolution.
Conduct periodic checks for IT Systems by monitoring fluctuations and alerts, subsequently inform the responsible teams.
Manage the communication from IT to stakeholders
Ensure accurate dash boards are sent out to stakeholders by confirming system status with the relevant Service Owners.
Advice the business of any high or critical incidents affecting services by sending out formal communication.
Ensure appropriate change management process is followed by communicating change deployment plans and downtime anticipated to stakeholders.
Provide constant feedback to affected users on the incidents and requests raised until resolution by following up with IT support resources.
Support the incident resolution process for critical and high incidents by ensuring required IT support staff (Centre and Country) and stakeholders are in constant communication either via email or conference calls.
Provide planned and ad-hoc reports when requested, by collating information.
Provide excellent customer service to the users
Ensure proper phone and email etiquette.
Advise users and follow up on the incidents reported to closure.
Assign and allocate all issues reported via phone or email in a timely manner.

Preferred Qualification And Experience

First Degree in Information Technology or Computer Sciences
3-4 Years in Service Desk support Role, Technical support, Systems Administration, 1st level Applications support or Systems Analysis.
Knowledge/Technical Skills/Expertise
ITIL foundation certificate
Preferred Knowledge in Basic Robotics and monitoring is an added advantage.

October 23, 2024
Assistant Relationship Manager

Job Purpose
To support the Relationship Managers through proactively promoting a superior and personalized transactional banking offering to the Wealth and Investment client base in line with the Wealth and Investment value proposition. Processing of client instructions covering account opening, payments, investments, transactional and lending products.
To resolve client queries and complaints in line with the Wealth and Investment service standards
To maximize cross selling opportunities in order to enhance revenue streams whilst minimizing operational losses. Ensure strict compliance with laid-down risk management controls and processes.
Key Responsibilities/Accountabilities

Sales and Service

First point of contact for all clients (including family members) transactional banking requirements including cross selling which will include the complete spectrum of Transactional Banking accounts, Investment accounts, Foreign exchange requirements, and Offshore banking requirements
Provide input into the Customer Marketing plan from a transactional banking perspective
Attend to pricing concession requests around transactional banking products
Keep abreast of the transactional banking product offering and all enhancements.
Keeping abreast of economic trends and indicators to add value to client interactions
Displays an in-depth understanding of the client, competitors, industry and therefore a complete understanding of the client’s transactional banking requirements
Ensure that we execute/escalate all queries and complaints
Ensure proper procedures are followed when closing accounts, including the recovery of outstanding funds/fees and retaining cheque books/cards. Refer all requests for account closure to the Relationship Manager before closing accounts.
Handle such requests with sensitivity and establish the reason for closure request.
Where possible, endeavour to rescue the account.
Load debit and/or stop orders.
Order and follow up on all new & replacement Credit, Debit and ATM cards.
Give notice on investment / deposit accounts, as per customers’ requests.
Capture appropriate updates and amendments to customer records.
Link all appropriate accounts to customer profile to ensure a true and full view of customer’s relationship with Stanbic / Standard Bank.
Ensure that all customer and account records are in order and up to date. This includes filing, updating customer records on the bank system at every opportunity.
Scrutinize reports and action any necessary corrections daily, weekly or monthly as appropriate.
Retain ownership of customer requests, complaints and applications – follow every task through to completion keeping the customer updated on progress.
Deliver a superior level of service (in terms of pro-activeness/ turnaround times and continuous feedback) to the portfolio of customers. Effectively resolve all customer enquiries, complaints and issues referred by the Relationship Manager or raised directly by the customer.
Attend to all correspondence relating to portfolio, including e-mails, phone calls, messages, documentation, faxes, etc.

Credit

Initiation and capturing of all Vanilla Lending (Home Loans and Vehicle and Asset Finance) credit applications
Facilitate VAF and Home Loan approvals from start to finish in line with Credit policies and practices
Take timely and appropriate action on referral and excess reports to ensure funding of accounts and receipt of loan repayments to avoid losses.
Undertake annual credit facilities reviews in a timely manner, and ensure no facility falls overdue for review.
Ensure that the correct interest rates are loaded for all approved credit deals to prevent revenue leakage and client complaints
Establish and build knowledge and understanding of Product and Credit application processes to eliminate rework and ensure acceptable turnaround times for clients

Business Development and Revenue generation

Pro-actively identify cross-sell opportunities (including product and channel opportunities) within assigned portfolio for your Relationship Manager by analyzing customer information on the bank’s system, financial information submitted by the customer and bank reports.
Networking and building relationships across the bank; Credit, Operations, Global Markets, SIAL, Customer Care Centre, Card Team, amongst other stakeholders within Personal &
Business Banking (PBB) and Corporate & Investment Banking (CIB).
Work closely with the SBG Securities WI desk to ensure cross sell across both portfolios

Risk Management

Manage credit and operational risk effectively around complex and customized transactional banking solutions
Ensure that laid down Forex procedures are adhered to when booking Foreign Exchange rates for clients to prevent potential losses. Also ensure that the correct documentation is available prior to booking rates
Responsible for the implementation and adoption (within Branch, Department or Section) of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes. This includes the consideration and approval of PEP on-boarding and continued business engagement in instances where no adverse information is available.

Preferred Qualification and Experience

Appropriate Financial or Investment University degree
Proven track record in the financial services industry, preferably with relationship management experience in Wealth and Investment, Business Banking or Investment Banking.
3 to 5 years’ banking experience, preferably dealing with high net-worth individuals in a portfolio context.
Experienced in upholding the highest levels of service.
Exposure to branch back-office and sales support functions.
Experience in completing loan applications successfully.

Knowledge/Technical Skills/Expertise

Ability to interpret financial statements.
Ability to process Credit applications and action reports as per the laid down procedures and policies.
High levels of computer literacy – able to capture/update customer database, successfully complete product/lending applications, ensure credit maintenance, etc
Understanding of the high net-worth individual and affluent market – typical profile, lifestyle, financial needs, etc
Knowledge and understanding of segment value proposition – especially the operational activities required to deliver the Wealth and Investment value proposition.
Sound knowledge of all products and channels relevant to this market, including qualifying criteria, documentation requirements, application processes, product/channel features and benefits, pricing, product/channel combination possibilities and efficient product usage through self-service channels.
Thorough knowledge of bank systems.
Thorough understanding of credit principles as well as application and maintenance processes.

October 23, 2024
Accountant

Job description
About The Affiliate
Novo Nordisk Middle Africa Affiliate consists of 49 countries and was formed early 2012. Novo Nordisk has a well-established presence in Africa with the best quality human insulin and our focus today is to sustain the growth of the market, ensure access to better quality modern insulin and newer product formulations and support the people living with diabetes. The Middle Africa management team is based in Nairobi, Kenya and the business operations are regionally managed through our offices based in Nairobi, Lagos and Dakar.
The Position
As the Accountant for East, Southern and French West Africa, you will be responsible for:

Finance

Compliance with Novo Nordisk principles, rules and guidelines, compliance with local laws, regulations and other statutory requirements e.g. audit and tax
Responsible for budgeting and cost optimization processes for the East and Southern Africa (ESA) and French West Africa (FWA) regions

Quality

Maintain effective business ethics & compliance programme in the region
Act in line with ethical standards, quality requirements, local policies and the Novo Nordisk Way
Responsible for archiving of critical finance documents for ESA and FWA regions
Responsible for office and administration related procurement in Kenya, ESA and FWA regions

Qualifications

A finance and/or accounting and auditing background, e.g. BAcc or BCom and ACCA
2 to 3 years in an accounting/finance role
Problem solving, analytical and capable of working in a culture of respect, teamwork and personal responsibility
Fluency in written and spoken English

Working at Novo Nordisk
At Novo Nordisk, we use our skills, dedication and ambition to help people with diabetes. We offer the chance to be part of a truly global work place, where passion and engagement are met with opportunities for professional and personal development.

October 23, 2024
IT Applications Support Analyst Systems Administrator

Information Technology: Systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and production.
Job Purpose
Tprovide first level user support across all IT Applications at both Branch and Head Office levels. In addition the Applications Analyst will monitor performance of IT Applications and escalate high impact issues tTeam Leader T24.
Key Responsibilities/Accountabilities

Provide first level support tall users at branch and Head Office
Provide first level support tall users at Head Office and branches
Log/report/escalate all application faults/incidents
Review fault/incident logs tascertain and address all system related issues
Ensure all faults/incidents are resolved within agreed SLAs and escalate all high priority incidents tthe Team Leader T24.
Provide after-hours support in line with Service Level Agreements tensure customer satisfaction
Installation, support and maintenance of Application systems
Installation, support and maintenance of application systems as directed by the Team Leader T24
Conduct periodic checks on the installed application systems and produce reports as directed
Perform housekeeping/maintenance activities on Applications as directed
Participate in project implementation as assigned as directed by the Team Leader T24.
Monitor all Applications tensure high availability of service.
Conduct periodic checks tensure high availability of all application systems
Identify shortcomings on the bank’s application systems and provide solutions timprove or rectify them according tbusiness requirements
Participate in all Disaster Recovery Testing and Simulation activities
Adherence tthe bank’s Information Security standards and risk management
Carry out risk assessment on installed application systems and ensure that noted gaps raised and addressed timely
Maintain adequate Information Security controls according tthe Group standards. This includes (but not limited to):
Password configurations/administration (refer tLAM policy)
Privileged User and activities Reviews
Patching
Logical Access Controls (communication mechanisms)

Preferred Qualification and Experience

First Degree in Information Technology or Computer Sciences
At least three years’ experience in any of the following areas: IT security, Infrastructure, Technical, support, Systems Administration,
Applications support, Electronic Banking/Channels Support, Programming, Database Administration, Systems Analysis

Knowledge/Technical Skills/Expertise

Must have working knowledge of the bank’s Core systems
Must have working knowledge of systems management, development and implementation methods and applications Support.
Certification/Active Membership of a professional organization would be an added advantage
Banking/financial industry experience would be an added advantage

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October 23, 2024
Technical Consultant (Cib) Corporate & Investment Banking – Stanbic Insurance Agency (Sial) Customer Consultant – Nairobi & Naivasha Branches Equities Relationship Officer – Wealth & Investment

Job Purpose

Achievement of the business targets, income and profit budgets by way of engaging the stakeholders and offering insurance supports and advice to commercial lines customers.
Manage and develop business strategies and identify opportunities within the segments for commercial lines. Implement strategies for profitable results.
Overview of policy classes,
Helping in diversifying our business portfolio into other non- conventional product which is in line with current market trends e.g. Terrorism cover, cables, contractors all risks cover, Marine etc.
Ensuring that policies issued are in line with the risk exposures for Commercial lines clients.
Providing technical input to clients and the team, this should help in revenue generation.

Key Responsibilities/Accountabilities

Sales Management

Oversee the sales performance on commercial lines.
Identify anomalies and develop strategies to rectify and improve performance.
Provide input to branch/regional/national campaigns to ensure maximum penetration into core insurance products.
Maximize penetration of SIA by achieving sales volumes targets timeously
Correction of poor performance
Achieve transformation targets

Relationship building

Constantly maintain a professional environment and celebrate our successes
Timeously feedback to the network
Build relationship with key players and group companies
Attend regular meetings with key stakeholders
Analysis competitor trends, pricing to optimize on sales
Liaise with insurance companies
Service all complaints in respect of our clients

Training

Ensures competency-based training on Advisory products takes place with various stakeholders as and when required.
The stakeholders are trained accredited, and coached on the various products

Management

Servicing of expenses and control cost to income ratios
Control expenses and use them correctly in order for us to achieve the highest return related to business
Analysis MIS and act accordingly
Apply knowledge, resources and experience to resolve problems
Able to follow or professional challenge defined processes
Participate in adhoc company events
Support other business units and other departments within Stanbic Insurance Agency
Live the values and the brand
Be a brand Ambassador
Share best practices, tactics and action plans

Risk & Compliance
Provides complete disclosure to the customers in terms of accreditation, service fees, and commission.
Ensures proper record keeping in terms of Proceeds of Crime and Anti Money Laundering Act, The Banking Act (Cap 488), The Anti-Corruption & Economic Crimes Act, The Insurance Act (Cap 487) and any other relevant legislation
Ensure all forms are completed correctly and send to Operations for uploading to Bancassurance Policy Management system as the record keeper
Assist channel in achieving their risk compliance ratings in terms of all SIA requirements
Ensure customers are satisfied with SIA Advisory products bought in

Preferred Qualification and Experience

Relevant Degree from recognised University
ACII or other relevant high level insurance qualification
Previous banking or Insurance sales
Experience of working within a team that delivers
Experience in the Insurance and insurance broking industry
Proven business acquisition skills
Over 10 years’ experience in handling commercial customers

Knowledge/Technical Skills/Expertise

Understanding of macro-economic, business, social, political trends and the transformation of this knowledge into operational strategy
Create, edit and print files from Word, Excel to capture and analyse Insurance/financial data & Power Point.
In depth understanding of range of products in market, competitor advantages and disadvantages and own product competitive position
A sound understanding of risk cycles pertaining to the industry being analysed.
A good current knowledge and understanding of different industry sectors and sector risk profiles/ trends.
A thorough knowledge of multi-level products available to Personal banking and SME Tier II banking customers.
Extract and apply information to CRM (Customer relationship management) strategy
Full understanding of all products, sound knowledge of the bank processes and procedures
Results orientated/Customer service focused and people orientated
Computer literacy, negotiation, listening skill, presentation skills, sales skills, communication skills, marketing skills and coaching skills
Excellent communication skills

Clear verbal and writing skills, with an ability to explain and interpret data and business information.
Willingness to ask leading questions to ensure communications are fully understood
Ability to listen and pitch level of interactivity with others appropriately
Presentation design and development skills
Negotiation

Networking/ Influencing skills

Excellent networking abilities – uses networks and relationships to achieve business goals
Ability to influence thinking of others – to introduce and drive new ideas and initiativesRelationship building skills
Ability to build and sustain credibility within working relationships
Handling of conflict situations calmly, tactfully and patiently
Ability to understand and acknowledge other perspectives
Receptive to constructive criticism, feedback and ideas from business partners, colleagues and subordinates

Client Service and Relationship Building

Engenders and personally models a client orientated ethic, which is characterised by long term, solution driven relationships
Ensures portfolio and client account plans are implemented

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October 23, 2024
Chief Information Security Officer

careers.peopleclick.eu.com

Standard Bank – Chief Information Security Officer

10-13 minutes

Risk Management: understanding all risks – from the economic to the political – that could affect our global business, and offering guidance to all parts of the bank
Job Purpose
Provide strong management and operational support to the Head Risk/Regional Head Risk in the management of the Bank’s Cyber and Information Technology and Security Risks. Provide oversight with the implementation of the Bank’s Information Technology and Cyber security programs and enforcement of the related policies to provide assurance of compliance with Cyber security and other Information Technology and Information Risk policies and requirements as a key enabler to achieving the business objectives of the organisation in the Bank.
Key Responsibilities/Accountabilities
Key Responsibilities

Develop and deploy the Cyber Security program and framework
Ensure implementation of the cyber and information risk management strategy in line with the Bank’s strategy, frameworks and policies.
Ensure that the Bank maintains a current enterprise-wide knowledge base of its users, devices, applications and their relationships, including but not limited to: Software and hardware asset inventory; Network maps (including boundaries, traffic and data flow); and Network utilization and performance data.
Design cybersecurity controls with the consideration of users at all levels of the Bank, including internal (i.e. management and staff) and external users (i.e. contractors/consultants, business partners and service providers).
Develop cyber related trainings and awareness programmes to improve technical proficiency of staff including executives.
Ensure that regular and comprehensive cyber risk assessments are conducted. Ensure that adequate processes are in place for monitoring IT systems to detect cybersecurity events and incidents in a timely manner.
Reporting to senior management and appropriate governance committees at agreed intervals on the following:
Assessment of the confidentiality, integrity and availability of the information systems in the institutions.
Detailed exceptions to the approved cybersecurity policies and procedures.
Assessment of the effectiveness of the approved cybersecurity program.
All material cybersecurity events that affected the institution during the period.
Ensure timely update of the Cyber Incident Response Plans and Business Continuity Plan (BCP) based on the latest cyber threat intelligence gathered. Ensure the roles and responsibilities of managing cyber risks, including in emergency or crisis decision-making, are clearly defined, documented and communicated to relevant staff.
Incorporate the utilization of scenario analysis to consider a material cyber-attack, mitigating actions, and identify potential control gaps.
Ensure frequent data backups of critical IT systems (e.g. real time back up of changes made to critical data) are carried out to a separate storage location.
Continuously test disaster recovery and Business Continuity Plans (BCP) arrangements to ensure that the institution can continue to function and meet its regulatory obligations in the event of an unforeseen attack through cyber-crime.
Optimise the risk profile in the business units
Ensure that information systems meet the needs of the Bank and the ICT strategy, in particular information system development strategies, comply with the overall business strategies, risk appetite and ICT risk management policies of the institution.
Review all material planned changes in the business – strategy changes, product changes, segment changes, system changes and process changes – and provides a view of the potential risks that the changes may bring into the organization.
Contribute and provide input to the business unit Management Committees including the New Product Committee and other relevant executive committees (as required) and critically reviews all business cases for these changes.
Reviews control measures that have been designed for changes and provide guidance to process and policy owners on improvements required prior to implementation.
Engage and liaise with the Bank’s Financial Crime Control (GFCC) and Information Risk function as subject matter experts. Conduct reviews of Manco reports and minutes to ensure two-way completeness of key IT and Cyber risk issues. (Shared responsibilities with functional area product line managers.
Reports to reflect any key risks/issues highlighted in functional area reports.
Conduct analysis of business impact and contributes to the formal process of driving risk acceptance for residual risk. For items where the residual risk is too high, prepare recommendations to decline the requested change, and escalate to senior management for consideration. Ensure appropriate processes to facilitate tracking of control remediation.
Efficient and Effective Delivery in business unit
Determine fit for purpose IT and Cyber Risk scenario’s to drive capital anticipation in business units.
Oversee development of IT risk and Cyber risk management plans with the business unit leadership in line with risk assessment results.
Align monitoring activity with Internal Audit and compliance scope of reviews to ensure collaboration and to avoid duplication.
Track to closure all action plans arising from risk assessments, ops risk reviews, internal and external audits and regulatory inspections to improve the IT and Cyber risks and control environment.
Ensure IT and cyber risk incidents are captured on the bank’s operational risk system.
Reviews system reports that provide information on incidents logged.
Conduct detailed analysis of recurring issues and performs root cause analysis.
Manage change risks in the business units
Aid in determining high risk and/or high impact projects/programs/initiatives within the line of business.
Conduct high level assessments of IT and Cyber risks throughout the life-cycle of projects/programs/initiatives to ensure identified risks are appropriately mitigated prior to the projects/programs/initiatives going live. Deliver value-adding risk assessments and advice to IT and cyber risk strategic and other initiatives to ensure changes to the risk profile are properly quantified and mitigated/managed within agreed risk appetite.
Organisational Health – Live the Risk function values
Coordinate efforts with broader team members to minimize duplication of effort, maximise efficiency and value for money.
Take accountability for the overall achievement of own goals in people matters, customer experience, financial performance, risk, compliance and governance.
Analyse effectiveness of cross-functional processes and systems in place in the area and identifies areas for improvement.
Agree and manages services levels with stakeholders
Compliance Ensure implementation and adoption within assigned portfolio of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes.
This includes monitoring and identifying any material compliance related breaches and escalating them to line management and the Compliance Office.
Stakeholder Engagement Builds and maintain credible relationships with stakeholders, including Group IT, IT Security and Information Risk Management, Exco and senior management, internal and external audit, peers and Industry forums.

Preferred Qualification and Experience

First Degree
Field of study: IT and Computer Sciences
Other qualifications, certifications or professional memberships Information security risk certification. Network risk acumen an added advantage. Risk
Management qualification an added advantage.
Risk Management Job Family: Banking operating systems, processes and controls. Years: 5-7 Years
At least five years of experience at middle/senior level management within Information Risk and IT security or assurance functions. Practical knowledge of risk and control frameworks and application in financial services industry. Be fully conversant in risk appetite, risk response and process improvement concepts.

Knowledge/Technical Skills/Expertise

Competency Label: Risk/ Reward Thinking Competency Description: The ability to provide due consideration to risks, rewards and the cost of control measures in evaluating business opportunities, process and system changes Proficiency Level: SEASONED – Applies concepts without requiring supervision, able to provide technical guidance when required
Technical competency 2* Competency Label: Risk Identification Competency Description: The examination of the essential elements of risk such as; assets, threats, vulnerabilities, safeguards, consequences and the likelihood of the threats materialising Proficiency Level: ADVANCED – Mastered the concept, able to act independently, provides guidance and training to others
Technical competency 3* Competency Label: Risk Response Strategy Competency Description: The ability to facilitate the creation and adoption of an appropriate risk response strategy and to assign ownership for the risk response. Proficiency Level: ADVANCED – Mastered the concept, able to act independently, provides guidance and training to others
Technical competency 4 Competency Label: Risk Measurement Competency Description: The ability to define and analyse risk identification information in a quantitative and/or qualitative way Proficiency Level: ADVANCED – Mastered the concept, able to act independently, provides guidance and training to others
Technical competency 5 Competency Label: Risk Reporting Competency Description: The ability to prepare quantitative and qualitative analysis on the risk landscape in the business including interpretation and analysis for use by business users. Proficiency Level: ADVANCED – Mastered the concept, able to act independently, provides guidance and training to others
Technical competency 6 Competency Label: Evaluating Risk Management Effectiveness Competency Description: The ability to determine if risk management and control measures are achieving the desired results and mitigating risks at the expected level Proficiency Level: ADVANCED – Mastered the concept, able to act independently, provides guidance and training to others
Technical competency 7 Competency Label: Risk Acceptance Competency Description: The ability to facilitate a formal acceptance process of reviewing and accepting residual risk, depending on the outcomes of risk identification and measurement. Proficiency Level: ADVANCED – Mastered the concept, able to act independently, provides guidance and training to others

October 23, 2024
Fixed Income Trader

Our international team provides trading, sales, structuring and risk management solutions for our clients across global financial markets. This includes FX, commodities, equity, credit, fixed income and debt instruments. We also offer market insight, trading services, analytics and new financial products across a number of asset classes.
Job Purpose
To ensure growth in company revenue by providing responsive, pro-active, proficient and efficient services to existing and potential clients in order to grow market share and retain existing business.To alert clients to wealth creation opportunities offered by the stock exchange
Key Responsibilities/Accountabilities

Source for Bond trades through proactively looking for bids and offers from the market, negotiating, matching and executing deals from institutions and high net-worth clients.
Meet agreed on sales targets.
Build relationships, earn trust and buy in from customers in order to get repeat and referral business and promote customer retention.
Ensure proper pricing of Bond deals.
Communicate, follow up and liaise with the back office on the deals that have been done to enable contracting and confirmations to be done on time and efficiently.
Keep the back office updated on any changes of systems in bond trading as communicated the NSE or CBK.
Is the custodian for documentation originated in a bond deal.
Carry out KYC on new clients to establish client’s investments needs so as to help them make efficient investment decisions suitable to their profiles.
Advise both internal and external clients on upcoming bonds and on going bond deals.
Actively participate in the bidding for Primary Bond Issues on behalf of clients.
Ensure prompt execution, smooth flow of documentation and timely payments to the respective clients.
Prospecting for new clients through networking opportunities provided both internally and externally and actively following up leads to close a deal.
Establish and manage relationships with other market players mainly licensed members of the NSE, custodians, bank treasury and fund managers.
Understand the overall sales strategy of the company and drive business towards achieving this purpose.
Proactively understand the clients’ strategic direction and long-term needs as well as the opportunities and threats to the client.
Develop and nurture relationships with the clients to ensure that the strategy and business/personal objectives of the client and the company are achieved.
Consistently deliver high quality service to all customers; internal & external.
Maintain confidentiality of client information at all times.
Keep updated with current market trends both local and international, utilize research reports and actively look for information to be able to give recommendations to both existing and potential clients.
Be part of the team involved in formulating sales and marketing strategies and campaigns especially those targeting potential investors.
Carry out and ensure that clients have met the KYC documentation requirements for the company.
Be part of the team called on to give presentations to potential clients on the bond market.
Ensure that integrity and honesty is maintained at all times in all client dealings.

Preferred Qualification and Experience

Bachelor’s degree preferably in business studies.
Professional training in Stock broking and Investment Banking
At least 2 years experience within a stock brocker or an investment banking environment

Knowledge/Technical Skills/Expertise

Excellent verbal communication skills.
Presentation skills.

October 23, 2024