Jobs Kenya

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  • Team Leader Specialized Recoveries And Recoveries

    Team Leader Specialized Recoveries And Recoveries

    Risk Management: understanding all risks – from the economic to the political – that could affect our global business, and offering guidance to all parts of the bank
    Job Purpose
    Manage and lead staff to ensure the minimisation of loss to the Standard Bank (Country name) by constantly improving the collections on NPLs, as well as managing the rehabilitation and retention policy, so as to have the accounts redefined as performing, ensuring staff competence, are sufficiently trained and that the appropriate collection tactics are implemented and ensure security items are timeously and efficiently repossessed and realised and that adequate provisions are kept and that impairment charges comply with policy guidelines; expedite recoveries on the Post Write Off portfolio to enhance profits and ultimately develop and maintain and sustain good working relationships with the other business units within the Standard Bank as well as external stakeholders.
    Key Responsibilities/Accountabilities
    Risk Management
    Ensure that all the necessary systems and controls are in place to properly manage the NPL book, and maximise the rehabilitation of accounts in arrears. To manage and control collection strategies and campaigns within the NPL environment with the aim of maximizing collection effectiveness and efficiency. Ensure effective and efficient repossession and disposal processes, secure storage facilities to be in place, as well as realising any attributable security. Operate within delegated authority levels, and ensure that staff reporting in have sufficient levels of mandate to perform day to day operations. Control and manage regularisation of accounts. Continuously investigate and re-evaluate collection process in terms of international best practice. Manage the control of the Post Write Off portfolio. Resolve all customer queries that arise on accounts in the NPL category. Responsible for the implementation and adoption (within Branch, Department or Section) of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes. This includes the consideration and approval of PEP on-boarding and continued business engagement in instances where no adverse information is available.
    Relationships Liaise with business partners on developments within Specialised Recoveries, and their needs. Co-operative relationships between the various participants in the credit recovery processes.
    People Management Establish an effective Specialised Recoveries structure and team, ensuring that all the required functions are adequately and timeously addressed. Ensure that people management and development frameworks and processes, including: recruitment and selection performance management talent management capacity building equity and diversity Develop team in the context of future capacity requirements Increase awareness amongst staff of statutory governance and legislation applicable to the Credit Control environment through appropriate training and accreditation interventions. Ongoing communication with staff regarding the need to ensure continual compliance.
    Regulatory
    Ensure compliance with statutory, regulatory and supervisory requirements, to protect the reputation of the Group and to avoid legal action / sanction in respect of regulatory compliance matters. Monitor adherence to internal controls and regulatory requirements and enhance procedures, in need. Report any breaches and exposures to the business unit head and / or the division’s Regulatory Compliance Officer. Maintain high ethical standards to prevent market abuse. Provide relevant MI information to Head of Collections. Control and manage all records in department on action taken.
    Operational Management Implement and manage collection strategies and campaigns. Maintain a high level of customer service. Control and monitor NPL accounts outsourced i.e. Court Orders for Repossession Manage and maintain workflow. Any delegated ad-hoc function. From Head of Collections.
    Key performance measures NPL not to exceed 4.4% of Total Book. Manage the impairment charges. To ensure that staff achieve 100% of agreed benchmark on calls. Systems and controls to properly manage the NPL book. Recovery rate of customer debt. Timely and accurate submission of all required returns / reports. Control Costs within budget. To provided Customer Service to internal and external customers to ensure that queries/issues are resolved expeditiously. Co-operative relationships between the various participants in the credit recovery processes, inclusive of attorneys, liquidators, auctioneers, trustees and debt collections agencies. Management of Credit Control team through performance management, career planning, on the job training, succession planning and other assistance.
    Key dimensions of the job Total Number of staff accountable for:  xx NPL not to exceed 4.4% of Total Book. Rehabilitation rate. Recoveries rate. Continuous staff development.
    Important relationships
    Internal Credit Risk Management: Credit Evaluation and Credit Support Units – for assistance on facility and security details Corporate and Investment Banking: Account Executives – for background information on new clients defaulting on payments Personal and Business Banking: Manager, New Business – for background information on new clients defaulting on payments Legal Department: legal advice on the most plausible method of recovery
    External Tracing agents: for assistance where internal tracing has been unsuccessful Attorneys, auctioneers, and debt collections agencies in terms of Service Level Agreements
    Preferred Qualification and Experience

    Bachelor’s degree in Law, Economics, Finance, Accounting or Business Administration
    Ability to manage a large area (volumes, value and staff complement)

    Knowledge/Technical Skills/Expertise

    A good knowledge of the collection process and related admin functions and laid down criteria relating to routine matters. 
    Knowledge of procedural and legal issues involved in the resolution of bad debts evolving from a clear understanding of the provisions of all relevant legislative requirements. 
    Knowledge of various legislative requirements, particularly as it pertains to the recovery of debt liquidation/insolvency/administration/receivership processes 
    Understanding of the bank’s systems, policies and procedures in order to optimally draw on the available information to manage and control the NPL book and to ensure timely submission of all monthly / quarterly returns and reports.
    Knowledge of performance management.
    Good knowledge of the Bank’s lending products; Secured and Un-secured
    Computer literacy

  • Office Driver (in charge of the Project Bus)

    Office Driver (in charge of the Project Bus)

    Job Description
    Leonard Cheshire | Girls’ Education Challenge | UKaid Expanding inclusive education strategies for girls with disabilities in Kenya is a UKaid funded project that aims to further and deepen the educational and vocational opportunities of girls with disabilities in five counties in the Nyanza in Kenya in order to improve their quality of life, skills and livelihoods opportunities. Leonard Cheshire (LC) is seeking applications from qualified Female Drivers to fill in the position of a Bus Driver to offer transport services within Kisumu County.
    Reporting to: GECT Finance and Administration Manager
    Department: International
    Duration: October 2018 – March 2022
    Purpose of the Job:
    To drive learners to and from school daily and be responsible for the bus maintenance and repairs
    Key Responsibilities

    To facilitate travel as required by the office.
    To regularly maintain the vehicle in a roadworthy, safe and legal condition.
    To ensure that the vehicle records such as logbook, maintenance and fuel cards are up to date and are submitted to the line manager regularly as agreed.
    To support the administration of the office as may be required whenever not engaged in driving or vehicle maintenance. Other duties as requested by the Finance and Administration Manager

    Person Specification
    Essential Qualifications

    To have a valid driving licence, PSV certificate and a valid certificate of good conduct (or ready to apply for it)
    An average standard of education; or equivalent technical or mechanical knowledge and experience. Considerable driving experience, preferably for a Non-Government Organisation and/or PSV vehicles.
    Able to communicate in English and or Kiswahili with good communication skills over all
    Able to work with minimal supervision
    Experience of urban and rural driving conditions would be preferable
    Welcoming; courteous and able to support children with disabilities whenever the need arises.
    Meets all NTSA requirements for school drivers
    A genuine commitment to the values and ethos of Leonard Cheshire.

    Desirable Requirements

    Simple computer skills e.g accessing emails. Willing and flexible attitude Interested in learning office skills.
    To have knowledge of driving and managing passengers who are persons with disability.

  • Business Development Officer – Stanbic Insurance Agency Limited Institutional Sales Trader Equities Research Analyst

    Business Development Officer – Stanbic Insurance Agency Limited Institutional Sales Trader Equities Research Analyst

    Job Purpose

    To support Stanbic Insurance Agency Limited – SIAL in achieving goals, income and profit budgets by way of managing the behaviour of staff and relationships Vehicle & Asset Finance (VAF) teams across Stanbic bank.
    To ensure on-going and successful sales and distribution of Insurance including renewals and Bancassurance products through the branch network (branch including business staff, and Vehicle & Asset Finance)
    To implement sales plans/actions and identify sales opportunities.
    To ensure all compliance issues are dealt with and compliance targets are met.

    Key Responsibilities/Accountabilities

    Sales management

    Oversees the sales performance across Vehicle & Asset Finance (VAF) and achieve 90% New to Bank, 90% renewals and 60% on Assets financed but not insured with Stanbic Insurance Agency Limited (SIAL)
    Clearly understands sales targets set and influences and drives the achievement of SIAL sales targets within Vehicle & Asset Finance (VAF)
    Ensures that SIAL cross-selling takes place in new and existing business, within Vehicle & Asset Finance (VAF)
    Markets and provides information on the full range of products to customers to optimise cross-sell.
    Identifies gaps/anomalies and develops ideas to rectify and improve performance.
    Assists in the development and repositioning on new product initiatives.
    Provides timeous feedback to the stakeholders teams on queries/complaints and sales statistics.
    Analyses MIS to understand where the sales gaps, are within VAF and the different channels.
    Advises and shares best practices, tactics and actions plans with VAF consultants and Business Development teams to close sales gaps.
    Handles basic activities/queries that fall within the policy terms and understands impact of actions on other areas of the business (claims/underwriting/sales). Differentiates between product features and benefits based on customer needs.

    Office administration

    Completes all administration requirements timeously, e.g. weekly Vehicle & Asset Finance (VAF) penetration report ,renewals reports, activity sheets and discusses this daily with the Business Development and during the weekly sales meeting.

    Preferred Qualification and Experience
    Relevant degree from a recognised University
    Experience

    2-5 years’ Sales experience
    Proven Sales track record.
    Experience in performing elementary functions on computer systems (most often used)

    Knowledge/Technical Skills/Expertise

    Problem solving
    Analyses and monitors sales trends and volumes and proposes changes to training, processes, systems and procedures. Ensures compliance to standards. Intervenes when problems and issues arise.
    Negotiates or resolves conflict and differences, agrees upon courses of action, bargains for advantage, to satisfy various needs: Realises seriousness, shows diplomacy and transparency, and involves key parties.
    Planning
    Plans sales activities to meet and exceed targets on a daily weekly and monthly basis.
    Formulates action plans – sets goals, standards and priorities on a daily weekly and monthly basis.
    Decision making
    Monitors and responds to changes in the environment to ensure that customer’s needs are met.
    Decisions must be made within policies, but the jobholder can propose changes to the process.
    Able to take the initiative within limits of authority.

    Requirements

    Excellent verbal communication skills, sincere and articulate, and be able to communicate to customers
    Should be energetic, and be able to relate well to the local branch of work.
    Must enjoy selling and be customer service-orientated.
    Has a general understanding of diversity and the value thereof. Deals with and resolves conflict, hostility, and unsympathetic behaviour as relating to diversity. Supports diversity policies and interventions.
    Establish effective working relationships with all stakeholders
    Deals with staff and other managers: required to show insight into others’ emotions and behaviour and deals with moderate levels of complexity, and engagement. Shows empathy, respect, patience with positive body language.
    Good presentation and negotiation skills.
    Emotional intelligence/maturity
    Self and time management
    Able to convey factual information clearly.
    Ability to listen and probe effectively to determine customers’ real needs.

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  • Supervisor Supply Chain Logistics

    Supervisor Supply Chain Logistics

    Job description
    Responsible for meeting department cost, quality, delivery, and safety goals. Department objectives will be achieved by coordinating activities across work teams and efficiently allocating resources. Create and maintain metrics to achieve departmental goals. Monitors work to ensure quality, and continuously promotes Quality First Time.
    Essential Functions

    Balance workload across teams; monitors total overtime spending.
    Approve time keeping records and resolve any time and attendance issues.
    Responsible for hiring new employees.
    Responsible for performance review process and associated merit increases.
    Responsible for cost center spending and approval of expenses as authorized; provide input to departmental budgets.
    Responsible for performance issues and disciplinary actions.
    Identify areas for improvement, propose changes, gain approval and implement process change.
    Interface with other functional groups to gain alignment in the implementation of new processes and resolving problems.
    Resolve any technical issues as required.
    Ensure team’s compliance with quality system requirements.
    Manage, lead, plan, schedule and coordinate project activities.
    Participate in and foster an environment for continuous improvement.
    Provide necessary training and guidance for career developmental needs to direct reports.
    May Perform Other Duties As Required Or Assigned.

    Education
    MINIMUM QUALIFICATIONS:
    Eight years relevant experience with Associates degree or equivalent school credits
    OR
    Five years relevant experience with Bachelor’s degree
    OR

    Three years relevant experience with Master’s degree.
    Experience must include two years supervisory, process or project management

    Additional Minimum Qualifications

    QSR.
    MDI/Lean MFG training.
    Relevant experience – materials environment and has functioned as a Buyer
    ERP/MRP system knowledge.
    Knowledge of International shipment regulations and requirements.
    Hazardous Material transportation guidelines.
    Oracle And SAP Experience Preferred.
    Roche is an equal opportunity employer.
    Manufacturing, Manufacturing > General Manufacturing

  • Acquisition Banker

    Acquisition Banker

    Key Responsibilities/Accountabilities

    Profitable Growth in Sales
    Ensure inflow of new and repeat business in line with set targets by Explaining, promoting and selling a range of appropriate product offerings and solutions that meet the financial needs of small and medium business customers. 
    Selling includes acquiring and opening new business accounts (walk-in customers and customers pro-actively approached in the local market area)
    Cross-selling additional products & services to existing customers (walk-in customers, during pro-active customer visits).
    Conduct visits (supported by Call Reports) to existing and potential Customers, Branches and other intermediaries to ensure inflow of business, training their Sales staff on our processes, and resolving bottlenecks to business.
    Managing local market opportunities by Mapping all key business districts ,formal and informal markets , understanding which business associations operate in your local market. 
    Draw up a target list and action plan to capture local market opportunities. 
    Maintaining a leads list for identified opportunities with regular follow up for prompt closure at acceptable conversion rates. Periodic pipeline reports.
    Liaising with Business Support teams to ensure TAT on processing of all applications and customer request within agreed time lines.
    Clearly understand sales targets set for self, Enterprising Banking Business unit and the entire Business Banking.
    Collecting Market information on product, competition, pricing etc and keeping abreast of industry practices, legislation and current regulatory developments regarding the Enterprise market
    Identifying sales leads and closing on opportunities for Assets; Liabilities; Digital Channels; Trade; Global Markets; Bancassurance etc.
    Mining existing customer data to identify expansion and/or additional business opportunities.
    Know, respect and understand your customers.
    Customer Service Quality and Efficiency
    Performing a liaison role between customers and back – office service fulfilment and credit functions.
    Interacting with clients and conducting needs analyses to assist clients to better understand their financial requirements.
    Accurately and efficiently processing customer mandates/ documentation requirements for banking facilities.
    Educating clients regarding the parameters and routine procedures governing standard Enterprise Banking product and service offerings to ensure the correct customer behaviour and product usage.
    Advice given to customers should benefit both the customer and Stanbic Bank. Wrong and unprofitable customer behaviour should not be encouraged.
    Lending Support
    Explain credit loan facility options and qualifying criteria to customers.
    Support customers in the completion of credit application information requirements e.g. personal balance sheets, cash flow statements, financial statements, management accounts, psychometric assessment, etc.
    Notify customers regarding the approval of credit loan facilities.
    Management Support
    Working with Business sales consultants in the branch and Enterprise direct to achieve desired goals.
    Compliance with Legislation as per operating guidelines.
    Providing complete disclosure to customers in terms of accreditation, service fees and commission. 
    Conduct a needs analysis to identify customer needs effectively when opening new accounts or giving product advice. 
    Ensure proper record keeping in terms of local financial legislation and regulatory requirements.
    Ensure KYC (Know Your Customer) documentation, regulatory compliance and control is adhered to.

    Key dimensions of the job

    Customer contribution as per defined segmentation criteria
    Pro-active sales focusing on new and existing customers.
    Re-active sales on customer demand while encouraging migration to self-service channels.
    Lending
    Basic service offering via Branch, Enterprise Direct or self-service channels.
    Location: Local Market/Cluster/Regional based

    Report to Segment Manager – Enterprise Banking who is responsible for the Acquisition Banker’s appraisal, Personal Development Plan (PDP) and other Human Capital related issues.
    Customer complaints should be referred to the Branch Manager. If the Branch Manager is unable to resolve the issue he/she can direct it to the Segment Manager – Enterprise Banking.
    The Head Service Support is responsible for releasing accounts, signing off mandates, authorising account limits and signatory changes, etc.

    Preferred Qualification and Experience
    University degree in Commerce is preferable.
    Experience

    Business Assistant experience to the Acquisition Banker is ideal.
    Previous experience within the personal/ consumer banking environment as a Customer Consultant/ Personal Banker and/or Enquiries Officer is preferable. 
    This experience provides an understanding of how to interact with and sell to personal banking customers, how to open bank accounts, how the front-end system works, as well as how the principles of scored lending are applied in practice. 
    And/or
    Previous back – office business credit application processing experience. Particularly Account Suppport Officer/Sales Support Officer, Account Analyst and Manager’s Assistant/Business Assistant positions.
    Experience in Credit origination.
    Previous experience running a small business.

    Knowledge/Technical Skills/Expertise

    Knowledge
    Good numerical skills, business acumen and financial acumen to interpret financial statements, balance sheets and basic financial ratios.
    A thorough knowledge of standardised business banking transactional products and other core products relevant to small business enterprises.
    Good knowledge of Personal Banking product offerings.
    A basic knowledge/ awareness of financial investment options, foreign exchange, trade, merchant services, vehicle and asset finance and electronic banking options for lead generation purposes. 
    A good working knowledge and understanding of behavioural credit scoring principles and practices, including an understanding of securities and balance sheets.
    A good working knowledge of the front-end system and screens to capture and access customer account information.
    A working knowledge of multiple legal entities (companies, partnerships, sole proprietorships etc.) in the Enterprise market and the legislative restrictions & requirements governing these from a financial services perspective. 
    A basic knowledge and understanding of the requirements for business registration.
    Knowledge of competitor offerings.
    A working knowledge of Managing Local Market (MLM) sales principles and practices to manage and optimise portfolio retention and growth.
    Excellent verbal and written communication skills.
    Knowledge of how to use the Group Reference Guide to access/ look up relevant information.

    Business Knowledge and Contribution

    Risk Management 
    Project Management 
    People Management
    Financial Management
    Change Management 
    Knowledge Management

  • Client Analyst – Financial Institutions

    Client Analyst – Financial Institutions

    Job description
    Job Purpose
    Conduct ongoing research and analysis to enable the Relationship Managers to fully understand the clients’ business, context, and identify potential business opportunities for the bank.Interpret the research findings and analytics. Make recommendations regarding potential opportunities or risks so that the Relationship Manager is able to proactively identify solutions or mitigate commercial risks.
    Key Responsibilities/Accountabilities

    Client & Industry Research and Analysis

    Conduct research on clients within specified sector.
    Guidance on trends in specific industries within the Sector or as requested by the different stakeholders.

    Client Relationship Management

    Compile and analyse information regarding sales activity and business pipeline for the allocated Sector
    Interact and liaise with clients with the purpose of providing or requesting information, to assist in the deal execution or for critical information for the bank.
    Support the Sector Head and Manager Client Coverage as and when required from an overall Client Engagement/ Insights perspective.

    Information Management

    Ensure that the client information is updated in all the relevant information systems.
    Compile and analyse reports on client profitability, product profitability and provide input to the budget planning and performance management process.

    Support the Credit Process

    Support Sector Heads and Managers: Client Coverage in the credit process including;

    Credit Applications

    Excess Management
    Compliance related issues to achieve zero write-off of debt
    Zero operational loss issues and

    Other relevant workflows between Credit and Client Coverage.

    Preferred Qualification And Experience

    Bachelor’s degree in business or business related field.
    A post graduate business degree will be considered an advantage.
    1 to 2 years in the Banking, Financial Services or Business Consulting.
    Experience in conducting research and analytics, supported by strong computer proficiency skills.

    Knowledge/Technical Skills/Expertise

    Seasoned Research skills
    Proactively identifies the need for, initiates, plans and manages research projects.
    Able to present findings and reports at important meetings (including external stakeholders or clients).
    Translates research reports into lucid and valid summaries and gives effective presentations on the findings.
    Conducts major and multiple research projects.
    Advises on the formulation and revision of the commercial plan in the light of research findings.

  • Livestock Lead – Kenya Input Supply Lead – Kenya

    Livestock Lead – Kenya Input Supply Lead – Kenya

    Job description
    Program Background
    CNFA is currently seeking applications from qualified candidates for Livestock Lead for the USAID Strengthening Agriculture and Regional Resilience (STARR) program that spans across all East African Community (EAC) countries, (Burundi, Kenya, Rwanda, South Sudan, Tanzania, and Uganda) and additional countries in East Africa (Zambia, Somalia, Sudan, Djibouti, and Ethiopia). This activity will promote increased agricultural production, investment, trade and resilience to shocks and stresses in the East Africa region by addressing agricultural issues that can mainly be solved on a regional basis. STARR’s interventions will be directed through four interrelated project component areas: 1) strengthening cross-border agriculture trade and value chains, 2) improved regional agricultural inputs, 3) strengthening resilience, and 4) strengthening the regional policy environment.
    Position Description
    The Livestock Lead will lead the livestock interventions of this project. In this capacity, s/he is responsible for the overall design, implementation, oversight, and reporting of the activity’s objectives around livestock, including related cross-border trade, inputs, resilience, and policy activities. S/he will work with local partners and conducts regular site visits to ensure effective implementation while coordinating closely with other technical team leaders to increase impact of program interventions.
    This position will be based in Nairobi, Kenya and will include travel throughout the East Africa region.
    Key Qualifications

    Minimum of 5 years of progressively increasing management responsibility in international development projects is required;
    Experience managing donor-funded development projects of a comparable size and scope in developing countries is required;
    Experience in value chain analysis in livestock and meat production systems for quality livestock and meat marketing;
    Proven and demonstrable leadership skills are required;
    Demonstrated expertise in building and maintaining relationships with host governments, donors, other donor-funded projects and stakeholders, local organizations, and private-sector partners is required;
    Experience in Malawi or Sub-Saharan Africa is preferred;
    Master’s degree in economic development, business administration, agribusiness, agriculture, or a related field preferred;
    Excellent oral and written communication skills in English is required; oral and written fluency in regional languages is preferred.

    We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, or protected veteran status. CNFA takes affirmative action in support of its policy to advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.
    Only those candidates selected for further consideration will be contacted.

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  • Head of Commercial Banking Trade Ops Product Specialist

    Head of Commercial Banking Trade Ops Product Specialist

    Job Purpose
    To provide a proactive commercial banking sales and service management function for the delivery of segment value propositions, relationship banking, sales & service strategies that will retain and grow the portfolio of small and medium enterprise customers by identifying and implementing value adding and specialised business banking financial product solutions from a range of standard and/or customised offerings so as to optimise the business potential within micro-markets by minimising risk and maximising opportunities from existing segmented customer base.
    Key Responsibilities/Accountabilities

    Translation of the overall Commercial Banking strategy for the country’s Commercial Banking segment
    Ensure a full understanding of the overall Commercial Banking strategy and Value Propositions (including Customer Value Proposition, Industry Value Proposition, Product Value) as defined by Standard Bank Group. Customise the strategy and value propositions for the country’s Commercial Banking segment.
    Communicate the strategy and value propositions, and guide Relationship Managers in order to ensure deep understanding of the objectives, concepts and initiatives.
    Communicate the strategy and value propositions to other stakeholders such as Credit, Operations, Marketing and other segments of the bank.
    Ensure effective implementation of the local Commercial Banking strategy, value propositions and initiatives
    Plan the implementation approach for the strategy and value propositions for the short and medium term
    Take the lead in framing the Commercial Banking priorities, initiatives and activities that will lead to effective implementation of the strategy and value propositions.
    Ensure buy-in from relevant internal stakeholders on specific initiatives and activities by engaging with country leaders in other segments and enabling functions.
    Drive the implementation of the Commercial Banking Customer Value Proposition, Industry Value Proposition, Customer Value Chain Analysis and Business Development Committee initiatives. Support the delivery of the Delivering the Firm (DTF) concept.
    Structure client portfolios using agreed Commercial Banking segmentation criteria.
    Ensure that customers are migrated to the appropriate segments to achieve optimal customer experience and acceptable levels of profitability.
    Match customer portfolios to Relationship Managers based on skill and capacity.
    Ensure that Relationship Managers have a thorough understanding of the products, risks, pricing and profitability of all the Commercial Banking offerings including transactional banking, borrowing, savings and insurance solutions.
    Monitor that customers are offered alternative channels for their banking needs by Relationship Managers.
    Analyse local management information reports to obtain local market intelligence. Use the information to formulate sales plans and to develop performance targets.
    Develop business partnerships with Corporate and Investment Banking as well as Personal Markets teams to ensure maximum leverage of Standard Bank capabilities.
    Ensure that customer contact and relationship management practices in the country are aligned to the Customer Value Proposition and that they are well understood and implemented by
    Relationship Managers.
    Participate in local industry forums, business chambers, industry events and business networking events to position the value offering of the bank and to develop relationships with potential clients.
    Deliver the financial and non-financial targets for Commercial Banking through the Relationship Management team
    Establish performance scorecard criteria in conjunction with the Standard Bank Rest of Africa and country management team. Measure performance against the scorecard on a monthly basis.
    Develop alternative initiatives and plans if performance forecasts are not on track.
    Responsible for the achievement of financial budgets of the commercial banking segment through optimal growth of balances, margin management and revenue streams.
    Allocate financial targets to individual Relationship Managers in line with portfolio and local market dynamics.
    Implement and control the pricing tactics and parameters for the commercial banking segment in line with pricing policy and financial targets.
    Measure, track and manage sales targets and budgets for the portfolios.
    Approve and/or make recommendation for all pricing concessions outside the Relationship Managers/Regional and/or Zonal Commercial Head mandate.
    Participate in the review and approval of selected high value credit applications for Commercial Banking customers together with Credit colleagues.
    Responsible for managing controllable costs of the commercial banking segment within agreed budgets.
    Ensure recovery of all fees and revenues due from customers.
    Drive and monitor the financial performance of the commercial banking segment by timeously addressing performance gaps.
    Monitor overall budgets for the area and approve items within mandate.
    Drive and monitor the non-financial performance such as market share, customer acquisition, Net Promoter Score, etc.
    Lead the team of Commercial Relationship Managers
    Develop a high performing team by embedding the bank’s performance process, regular performance feedback and coaching. Address poor performance.
    Motivate team members and ensure that they receive recognition for work well done.
    Determine development needs of the team and ensure that development opportunities (training, rotation, on-the-job learning) are budgeted for and executed.
    Maintain a succession plan for the team by reviewing the skills of the team at least twice a year and having career conversations with them.
    Interview and recruit new members of the team, including determining the appropriate salary with input from the Human Capital Business Partner.
    Create workforce plans for the area to ensure that current and future business requirements can be met. Such plans should be revisited at least twice a year.
    Use workforce plans to obtain headcount approvals on an annual basis and as input into the financial budgeting cycles.
    Create quarterly leave plans to ensure adequate coverage. Approve leave requests ad leave sale requests.
    Monitor overtime on a monthly basis. Analyse reasons for overtime and create actions to address the issues.
    When required, initiate disciplinary processes for team members. Resolve grievances raised by team members, escalating only if unresolved.
    Allocate work packages to teams. Monitor progress of deliverables.
    Evaluate requests for new resources (people, budgets and equipment) and motivate to mandate holders for approval.
    Monitor departmental expenditure against approved budgets. Approve purchase orders and invoices within the allocated financial mandate. Escalate out of budget or items higher than the approved mandate to a more senior manager.
    Continuously identify areas in the department that can work more efficiently or where cost can be reduced.
    Monitor adherence to departmental service level agreements and address shortcomings
    Manage and monitor the risks for the Commercial banking function in the country
    Ensure that processes, control requirements and risk management frameworks that are in place for the area are understood by all members of the team.
    Review assurance and audit reports that relate to the area and contribute to the development and implementation of remediation plans.
    Ensure that all evidence requirements for control reviews and audits are supplied timeously.
    Log Risk Incidents as a result of operational errors or fraud in the department. Participate in formal investigations. Ensure that all events are properly analysed and closed out.
    Ensure that the teams understand the compliance requirements in the function. Create actions to address gaps.
    Monitor compliance training attendance on a monthly basis and ensure that teams understand the importance of completing it.
    Contrite to the updates of Business Continuity Management plans for the business area. Participate in tests, create corrective actions for gaps identified during testing.
    Ensure that all team members understand control requirements related to physical and systems access control and other information security requirements.
    Ensure that the department has trained and adequate numbers of health and safety representatives.

    Preferred Qualification and Experience

    Business degree from a recognised University
    Relevant Masters Degree 

    Experience

    A seasoned banker with about 5 years Relationship banking experience.
    Experience in managing a diverse range of people and activities is essential.

    Knowledge/Technical Skills/Expertise

    Thorough knowledge and understanding of market segmentation and management.
    Knowledge of the products/services applicable to the target markets in the province.
    Knowledge of the Commercial Banking value proposition.
    Knowledge of business development, sales and marketing strategies, theories and principles.
    Knowledge of business and financial management principles and practice, including business economics.
    Knowledge of risk management and credit principles.
    Knowledge of branch accounting systems.
    Knowledge of branch transaction processes.
    Knowledge of distribution channels.
    Knowledge of human resources principles, including group dynamics.

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  • Service Desk Support Officer

    Service Desk Support Officer

    Job description
    Job Details
    Information Technology: Systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and production.
    Job Purpose
    To Execute Service Desk and Service Delivery duties within the IT Department by being the first point of contact for all IT Service requests and Incident reported. In addition, the successful candidate will also offer 1st level user support for IT applications/peripheral systems and escalate high impact issues to the Service Desk Team Leader or Service Delivery Manager. The role also requires knowledge in MI (Reporting) to facilitate Daily and monthly service reports.
    Key Responsibilities/Accountabilities

    Provide first level support to all Branch and Head Office users
    Act as first level application support for users by analysing, categorising and logging issues reported via calls or emails at service desk.
    Escalate any issues not resolved at 1st level to the 2nd level support.
    Assist in installation and support of peripheral systems.
    Provide after hour support in line with the agreed SLA.
    Investigate any service disruptions reported and initiate the incident management process to ensure timely resolution.
    Conduct periodic checks for IT Systems by monitoring fluctuations and alerts, subsequently inform the responsible teams.
    Manage the communication from IT to stakeholders
    Ensure accurate dash boards are sent out to stakeholders by confirming system status with the relevant Service Owners.
    Advice the business of any high or critical incidents affecting services by sending out formal communication.
    Ensure appropriate change management process is followed by communicating change deployment plans and downtime anticipated to stakeholders.
    Provide constant feedback to affected users on the incidents and requests raised until resolution by following up with IT support resources.
    Support the incident resolution process for critical and high incidents by ensuring required IT support staff (Centre and Country) and stakeholders are in constant communication either via email or conference calls.
    Provide planned and ad-hoc reports when requested, by collating information.
    Provide excellent customer service to the users
    Ensure proper phone and email etiquette.
    Advise users and follow up on the incidents reported to closure.
    Assign and allocate all issues reported via phone or email in a timely manner.

    Preferred Qualification And Experience

    First Degree in Information Technology or Computer Sciences
    3-4 Years in Service Desk support Role, Technical support, Systems Administration, 1st level Applications support or Systems Analysis.
    Knowledge/Technical Skills/Expertise
    ITIL foundation certificate
    Preferred Knowledge in Basic Robotics and monitoring is an added advantage.

  • Assistant Relationship Manager

    Assistant Relationship Manager

    Job Purpose
    To support the Relationship Managers through proactively promoting a superior and personalized transactional banking offering to the Wealth and Investment client base in line with the Wealth and Investment value proposition. Processing of client instructions covering account opening, payments, investments, transactional and lending products.
    To resolve client queries and complaints in line with the Wealth and Investment service standards
    To maximize cross selling opportunities in order to enhance revenue streams whilst minimizing operational losses. Ensure strict compliance with laid-down risk management controls and processes.
    Key Responsibilities/Accountabilities

    Sales and Service

    First point of contact for all clients (including family members) transactional banking requirements including cross selling which will include the complete spectrum of Transactional Banking accounts, Investment accounts, Foreign exchange requirements, and Offshore banking requirements
    Provide input into the Customer Marketing plan from a transactional banking perspective
    Attend to pricing concession requests around transactional banking products
    Keep abreast of the transactional banking product offering and all enhancements.
    Keeping abreast of economic trends and indicators to add value to client interactions
    Displays an in-depth understanding of the client, competitors, industry and therefore a complete understanding of the client’s transactional banking requirements
    Ensure that we execute/escalate all queries and complaints
    Ensure proper procedures are followed when closing accounts, including the recovery of outstanding funds/fees and retaining cheque books/cards. Refer all requests for account closure to the Relationship Manager before closing accounts.
    Handle such requests with sensitivity and establish the reason for closure request.
    Where possible, endeavour to rescue the account.
    Load debit and/or stop orders.
    Order and follow up on all new & replacement Credit, Debit and ATM cards.
    Give notice on investment / deposit accounts, as per customers’ requests.
    Capture appropriate updates and amendments to customer records.
    Link all appropriate accounts to customer profile to ensure a true and full view of customer’s relationship with Stanbic / Standard Bank.
    Ensure that all customer and account records are in order and up to date. This includes filing, updating customer records on the bank system at every opportunity.
    Scrutinize reports and action any necessary corrections daily, weekly or monthly as appropriate.
    Retain ownership of customer requests, complaints and applications – follow every task through to completion keeping the customer updated on progress.
    Deliver a superior level of service (in terms of pro-activeness/ turnaround times and continuous feedback) to the portfolio of customers. Effectively resolve all customer enquiries, complaints and issues referred by the Relationship Manager or raised directly by the customer.
    Attend to all correspondence relating to portfolio, including e-mails, phone calls, messages, documentation, faxes, etc.

    Credit

    Initiation and capturing of all Vanilla Lending (Home Loans and Vehicle and Asset Finance) credit applications
    Facilitate VAF and Home Loan approvals from start to finish in line with Credit policies and practices
    Take timely and appropriate action on referral and excess reports to ensure funding of accounts and receipt of loan repayments to avoid losses.
    Undertake annual credit facilities reviews in a timely manner, and ensure no facility falls overdue for review.
    Ensure that the correct interest rates are loaded for all approved credit deals to prevent revenue leakage and client complaints
    Establish and build knowledge and understanding of Product and Credit application processes to eliminate rework and ensure acceptable turnaround times for clients

    Business Development and Revenue generation

    Pro-actively identify cross-sell opportunities (including product and channel opportunities) within assigned portfolio for your Relationship Manager by analyzing customer information on the bank’s system, financial information submitted by the customer and bank reports.
    Networking and building relationships across the bank; Credit, Operations, Global Markets, SIAL, Customer Care Centre, Card Team, amongst other stakeholders within Personal &
    Business Banking (PBB) and Corporate & Investment Banking (CIB).
    Work closely with the SBG Securities WI desk to ensure cross sell across both portfolios

    Risk Management

    Manage credit and operational risk effectively around complex and customized transactional banking solutions
    Ensure that laid down Forex procedures are adhered to when booking Foreign Exchange rates for clients to prevent potential losses. Also ensure that the correct documentation is available prior to booking rates
    Responsible for the implementation and adoption (within Branch, Department or Section) of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes. This includes the consideration and approval of PEP on-boarding and continued business engagement in instances where no adverse information is available.

    Preferred Qualification and Experience

    Appropriate Financial or Investment University degree
    Proven track record in the financial services industry, preferably with relationship management experience in Wealth and Investment, Business Banking or Investment Banking.
    3 to 5 years’ banking experience, preferably dealing with high net-worth individuals in a portfolio context.
    Experienced in upholding the highest levels of service.
    Exposure to branch back-office and sales support functions.
    Experience in completing loan applications successfully.

    Knowledge/Technical Skills/Expertise

    Ability to interpret financial statements.
    Ability to process Credit applications and action reports as per the laid down procedures and policies.
    High levels of computer literacy – able to capture/update customer database, successfully complete product/lending applications, ensure credit maintenance, etc
    Understanding of the high net-worth individual and affluent market – typical profile, lifestyle, financial needs, etc
    Knowledge and understanding of segment value proposition – especially the operational activities required to deliver the Wealth and Investment value proposition.
    Sound knowledge of all products and channels relevant to this market, including qualifying criteria, documentation requirements, application processes, product/channel features and benefits, pricing, product/channel combination possibilities and efficient product usage through self-service channels.
    Thorough knowledge of bank systems.
    Thorough understanding of credit principles as well as application and maintenance processes.