Jobs Kenya

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  • Business Development Officer – (PBB Special Projects)

    Business Development Officer – (PBB Special Projects)

    Job Description

    Support the Head of Special Projects under Personal & Business Banking in the design, definition and deployment of projects in line with Business strategy.
    Ensure compliance to approved project and change management method by monitoring and reporting on project governance, control, and resource allocation in line with set Project Management standards.
    Responsible for managing, updating and reporting Personal & Business Banking (PBB) project portfolio reports and benefits tracking in line with Business strategy.

    Key Responsibilities/Accountabilities

    Overall responsibility for consolidating, managing and communicating PBB project portfolio reports to stakeholders and business units
    Provide complete oversight of project activities from start-up to implementation Ensure proper coordination, mentoring and provide direction to stakeholders, ensuring balanced allocation and delivery of Projects.
    Responsible for ensuring that individual projects within the Personal & Business Banking (PBB) portfolio delivered to agreed cost, time and quality.
    Ensure that PBB Project management adheres to strict governance and management principles in line with set standards
    Recognise potential portfolio, project and business problems and proactively propose appropriate solutions to meet business objectives based on industry best practices.
    Ensure that project initiatives are aligned to the strategic direction of the unit and benefit tracking is up to date – thus ensure predictability and interventions that are required to meet projected incomes.
    Responsible for origination and positioning projects for implementation and execution ensuring monitoring and reporting of projects aspects of time, scope and budget.
    Ensure effective governance and management procedures are adhered to in Business Development and origination of projects.
    Manage Business resource allocation ensuring balance in allocation of projects to Business Teams and requests for project resources from the Project Management Office (PMO)
    Effective management and reporting of PBB Project portfolio ensuring completion of projects within time, scope and budget in order to achieve anticipated Business benefits.
    Initiate improvement and enhancements to methods, standards and tools in business development and project management and delivery.
    Ensure timely communication and reporting on portfolio status to Project sponsor/Executive and other stakeholders.
    Coordination of Business Development team and submission of status reports to designated stakeholders, particularly PBB unit heads, Project Board and PMO.
    Structured and tactical business development and project management approach in providing required business support and initiatives that deliver required solutions.
    Control and co-ordinate business development work and project supply chain ensuring balanced allocation of tasks, monitoring progress, ensuring awareness of responsibilities and securing commitment to successful project delivery.
    Must drive and co-ordinate benefits delivery, using stipulated benefit monitoring management tools.
    Establish and maintain collaborative partnerships and a wide relationship network across business units, support areas and external service providers.
    Identify and manage all portfolio business development and project issues and risks including their appropriate escalation and contingency management.
    Responsible for support of the adoption within Section of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes.
    Responsible for the implementation and adoption within PBB special projects of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes. This includes the consideration and approval of customers including those that require being subjected to Enhanced Due Diligence for on-boarding and continued business.
    Provide end-to-end project origination, prioritization and management support to Personal & Business Banking (PBB).
    Work together with the Project Management Office team in project resourcing and delivery of prioritized projects.
    Liaise with Channel/Product owners and business units within PBB and across the bank to ensure a synergistic and co-ordinated approach to the achievement of project objectives.
    Ensure that proposed work is not being duplicated in other projects within PBB.
    Liaise closely with all members of the project team to ensure successful project implementation.
    Conduct regular meetings with project team to discuss and obtain feedback on projects in order to monitor progress and ensure successful and timely implementation.
    Oversee the planning and administration of regular project board meetings ensure project managers submit progress reports to project stakeholders.
    Manage a repository of key project documentation

    Preferred Qualification and Experience

    Relevant Degree from a recognised University
    Expert understanding of PRINCE2 Methodology

    Knowledge/Technical Skills/Expertise

    Expert in Business Development techniques
    Must have an in-depth knowledge of banking practices and procedures
    General understanding of nature, scope, operations and priorities of project management office
    Broad knowledge of business/banking operations and strategies
    A sound business/industry understanding of financial services.
    Finance and Accounting knowledge.

  • Pupil/Legal Assistant

    Pupil/Legal Assistant

    Job description
    Job Details
    Legal: guidance across all areas and geographies to ensure: every transaction is appropriately negotiated, documented and implemented, losses arising from litigation are minimised, and legal issues carrying negative reputational consequences are avoided.
    Job Purpose
    To provide comprehensive legal support to the Department in liaison with the Bank’s legal counsel and other key relationships;
    To assist in identifying and closing the Bank’s documentation risks by ensuring that all legal requirements are fully addressed and complied with in liaison with the Bank’s legal counsel and other key relationships.
    Litigation Support
    Key Responsibilities/Accountabilities

    Reviewing and summarising pleadings filed against the Bank;
    Liaising with relevant Bank Departments in order to retrieve supporting documentation;
    General bring-up of litigation files and follow-up with external counsel;
    Assisting in compiling periodic litigation reports.
    Advisory Function
    Conducting legal research and opinions on various legal matters;
    Analyzing new laws and regulations and assessing their impact on the Bank;
    Drawing up routine/simple commercial transaction documents.
    Administrative Functions
    Compiling periodic reports as may be required;
    Drafting legal correspondences;
    General administrative duties as may be allocated from time to time.

    Other Accountabilities
    Ensure that training & self development occurs on a continuous basis in order to obtain adequate technical knowledge to understand the regulatory framework that applies to the Bank as well as the risks to which the Bank is exposed to.
    Preferred Qualification And Experience
    Bachelor of Laws Degree (Upper Second Class Honours) (Compulsory)
    Professional Qualifications

    Completed Post Graduate Diploma studies at the Kenya School of Law (Mandatory)
    Demonstrable interest in, and passion for, working within the Legal Department of a financial institution.
    Knowledge/Technical Skills/Expertise
    Demonstrable sound legal background/knowledge of the regulatory universe in which the Bank operates.

  • Fundraising Manager

    Fundraising Manager

    Job description
    To fulfill the demand for sanitation services and reach 1 million over the next 5 years, Sanivation needs talented, passionate people who are dedicated to growing a multinational business, and ideally have experience in this too! This is where you, a potential candidate for the Fundraising Manager role comes in.
    The Fundraising Manager has the overall responsibility of working alongside the senior leadership to tackle a number of key areas. One day it may be revising their communication strategy based on an internal meeting, the next it may be presenting their work to key potential or existing partners like the World Bank (using the communication strategy).
    The ideal person for this role sees developing relationships and clear communication strategies as pillars to success. It is someone who wants to get exposure to all the facets (big picture and everyday details) of running an international social enterprise. The ideal candidate may want to run a social enterprise of their own in the future and is a fast learner. This is a chance to bring your ideas to life.
    Key Responsibilities

    Fundraising

    Building and sustaining relationships with individuals from multilateral and governmental organisations.
    Assist in defining and implementing a fund development plan for the organisation. The plan will involve engaging multilaterals and governments for large scale financing.
    Play a crucial role in shaping the future fundraising direction of the organisation by providing input on what is and isn’t working.
    Support in managing funder and investor relationships through reports and monthly updates.

    Communications

    Develop effective internal and external communications strategy to keep the team, key stakeholders, and general public on the same page and excited about the organisation’s work.
    Manage the organisation’s external communications, i.e. newsletter, social media channels, press inquiries and website.
    Create and continuously refine materials for external stakeholders, partners, and funders.
    Track and communicate the communication strategy’s metrics to ensure that Sanivation reaches its annual goals.

    Business Development

    Working alongside Sanivation’s senior leadership to propose alternatives and gather evidence for key decisions that drive organisational strategy based on feedback from funder and potential donor interactions
    Create the relevant tools and processes that enable the easy tracking and communication of funded projects
    Diving in the weeds to help with the messy and exciting art of running a social enterprise
    Proactively developing recommendations to enhance Sanivation’s HR, business development, and management performance and leading potential business opportunities

    Does this sound like you?

    Have at least 3 years’ experience in implementing a communication strategy throughout an organization
    Have at least 3 years’ fundraising experience with a focus on large institutional and multilateral funders
    Have the ability to speak basic Swahili and/or interest in learning
    Hold a Bachelor’s degree in business, economics, international relations, English, or other related fields, MBA is even better
    Empathetic listener with strong and persuasive communication skills in grant writing, PowerPoint and emails
    Detailed oriented
    Desire to live and work in Kenya
    Passionate and have a sense of humor

  • Project Driver and Security Assistant Project Assistant Design, Monitoring and Evaluation Officer Project Assistant

    Project Driver and Security Assistant Project Assistant Design, Monitoring and Evaluation Officer Project Assistant

    We are searching for
    SFCG in Kenya is currently implementing programming with the goal to build increased trust and collaboration between key community stakeholders in coastal Kenya. SFCG is currently seeking to recruit a Project Driver and Security Assistant to support to support the driving and security assessment needs of SFCG’s Kenya office. This position requires regular travel to project locations to support the implementation of program activities.Your contribution
    The roles and responsibilities include:

    To operate vehicles and equipment safely and responsibly, and obey Kenyan traffic laws;
    To ensure that all passengers in the vehicle use seat belts, and that no people or animals are transported in the loading area where there are no seats or seatbelts;
    To maintain the office vehicle log book and submit it on a weekly basis to the Finance Officer;
    To oversee fuel and vehicle maintenance needs and submit related receipts to the Finance Officer;
    To deliver and collect relevant items as per the needs of the project team, while ensuring all accurate documentation on the content of the items, who requested the transport of the items, who received the items, and obtaining appropriate signatures, using a dispatch book or other documentation of receipt;
    To keep the office vehicle free from damage, in best possible condition, as well as clean both inside and outside. The field driver must ensure that the vehicle is in proper and safe condition prior to use, and report any damage or mechanical malfunctions in due time prior to use;
    To manage the logistics of various items while in transport, including loading and unloading, ensuring that the cargo is properly secured to avoid damage;
    To maintain an excellent driving record, meaning that a valid Kenyan license must be presented at the time of employment, and no more than two violations can exist on an employee’s driving record at any given time. Furthermore, the driver must always drive at a reduced speed through villages and residential areas, and avoid any driving behavior which might be associated negatively with SFCG;
    To show respect and professionalism when entering the office, the homes, and properties of SFCG personnel without supervision;
    To perform tasks without direct supervision that may require physical labor, and possibly the use of hand tools, such as the change of tires on the office vehicle when necessary, including in inclement weather conditions;
    To conduct regular assessments of security incidents in the project target areas, and update the Project Director on a weekly basis or more, to ensure that the transport of project staff and/or partners to project locations presents the least risks as possible.
    Assist the Project Director in ensuing that security related assets and supplies are in-place, inventoried, functional and in good state.

    As job descriptions cannot be exhaustive, the position holder may be required to undertake other duties that are broadly in line with the above key duties.
    You are… You meet the following qualifications:

    At least three (3) years of relevant experience in driving.
    A valid Kenyan driving license with no more than two violations.
    Previous experience working with an INGO is considered an asset.
    Previous experience on a job that requires security analysis is an asset.
    Dynamic, motivated, and flexible with cultural sensitivity.
    Willingness to travel to remote areas.

    Please note that:

    Kenyan nationals are strongly encouraged to apply.
    This position is available immediately.

    Duration: 24 month contract with possibility of renewal.

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  • Procurement Manager Finance Administrator Justice and Peace Co-ordinator

    Procurement Manager Finance Administrator Justice and Peace Co-ordinator

    Job Description

    To head the Procurement department.
    To Evaluate and enhance our operations in spend while also researching developments in spend
    Define policies and create scalable purchasing processes.
    Develop and manage relationships with vendors to consistently deliver value and meet customer’s requirements.
    Collaborate with business owners, finance and legal team to review contracts for goods and services to ensure optimal pricing and business terms and consistency with approved Purchase Orders.
    Review purchase requests for completeness, appropriate support, approvals, and business coding, reviewing terms of associated contracts and partnering with legal and finance.
    Perform cost analysis and set appropriate benchmarks.
    Provide guidance and training for the team.
    Travel Expectation: As required for business needs.
    Any other duties as may be assigned by supervisor.

    Qualifications

    Bachelor’s degree and a minimum of 6 years of experience in Procurement, Sourcing, or any other related field.
    Strong track record of having implementing, enhancing and supporting procurement processes, preferably for a fast-growing organization.
    Excellent verbal and written communication skills, Good interpersonal skills ,able to clearly and concisely interface with all levels of management
    Critical thinker with attention to detail who can seek innovative solutions to complex business issues.
    Strong multi-tasking, organization and prioritization skills.
    Ability to work well under pressure and meet deadlines.
    Excellent negotiation skills a must
    Good analytical and report writing skills
    Excellent leadership, management and team building skills.
    Ability to work under pressure and to manage multiple priorities.

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  • Marketing Manager – Wealth

    Marketing Manager – Wealth

    Job description
    Job Details
    Marketing: Defining, marketing and protecting the Standard Bank brand across our business – including specialist advice and activity for specific countries and business units.
    Job Purpose

    To provide general oversight, leadership and delivery of all Wealth- Marketing and Communications needs.
    To deliver real value to the marketing and communications portfolio by executing Wealth Marketing and Communications needs against the agreed upon Strategy and plan which is also aligned to the overall Marketing and Communication strategy and plan.
    To develop and execute Wealth Marketing and Communications strategy and plan which includes and not limited to campaigns and collateral.
    To continually seek ways to improve the effectiveness and efficiency of Marketing and Communications.

    Key Responsibilities/Accountabilities

    Provide and manage a National marketing plan for Wealth in Kenya

    Manage and run the Wealth portfolio from a Marketing and Communications perspective together with the rest of the Marketing and Communications team, the key stakeholders in the Wealth Business which includes, but not limited to (Head of Wealth; IPB, W&I and SIAL) as other heads of businesses across the Group.
    Proactively participate with other members of marketing team in the country by directing and executing marketing / communications / public relations strategies and plans in support of business and country objectives
    Build a creative, integrated marketing and communications team that builds brand awareness and reputation.
    Direct the development of strategies and plans that provide a steady flow of demand (for example, through sales leads) and include effective measurement on the return on marketing programme investments.
    Develop the national marketing, communications and public relations plan and ensure this encompasses the strategies and plans for the country. The jobholder balances the requirements of multiple stakeholders from various parts of the business with group priorities.
    Embrace the Universal Financial Services Organisation contrast and ensure that the strategic intent is reflected in the Wealth Strategy and plans and executed accordingly in partnership with other members of the Marketing and Communications team as well as the other stakeholders across the business and group.
    Ensure that the approved marketing and communications strategies and plans are implemented.
    Communicate the marketing and communications strategy and plan to internal and agency stakeholders.
    Organise and direct meetings on a regular basis whereby the marketing and communications strategy and plans and implementation updates are reviewed and tracked.
    Develop in-depth understanding of Business strategies, plans and objectives in order to ensure that marketing and communications aligns with these initiatives.
    Participate and be integral to the strategic planning of business leadership.
    Work strategically and partner with businesses to input into the development of new opportunities within the country.
    Provide Wealth with insight around the competitive positioning and develop action plans to differentiate offerings through Marketing and Communication initiatives. A close working relationship with Group health will enable the one to be able to provide these insights.
    Manage and oversee marketing and communications cross-functionally across the country including customer offerings, country marketing portfolio and marketing support teams like agencies in providing solutions (e.g., research, communications, digital, customer/product offerings amplification, and Wealth marketing).
    Recommend and share short- and long-term Wealth goals and objectives to the Head: Marketing & Communication
    Proactively update the business as well as the Head: Marketing and Communication on progress made
    Keep informed of the developments in the fields of marketing, communications and public relations and financial services and use this information to help the organisation operate with agility and innovate on a consistent basis.

    Manage all communication initiatives for Wealths’ marketing

    Manage and oversee all functions comprising marketing communications associated with marketing and communications including advertising, public relations, direct marketing, media placement, sales collateral, press releases, special events, market research, creative production, media planning, internal and external communication, sponsorships and all other marketing related activities. Work with the relevant Marketing and
    Communications team members as well as partner organisations like agencies to achieve what is required
    Manage and oversee the development of all supporting marketing collateral for Wealth including brochures, sales collateral, etc. Ensure that the services, products and brand are positioned to effectively meet customer demand, remain competitive and remain within the positioning and business guidelines provided.
    Ensure consistent articulation of Standard Bank’s desired brand image, Corporate Identity and position in Kenya and ensure this position is maintained within the Marketing and Communication strategy for the country.

    Manage Wealth Marketing budget
    Manage the implementation of monitoring processes that demonstrate return on investment of assigned Wealth marketing, communications and public relations campaigns in Nigeria.
    Develop and maintain marketing budgets that are consistent with the financial guidelines provided by Country Finance and Marketing and Communications incountry and at Group level
    Ensure financial objectives for Wealths’ marketing are met by overseeing forecasting requirements; preparing a consolidated annual budget for marketing; analysing overall variances; and directing corrective actions
    Report on all Wealths’ marketing initiatives
    Ensure Marketing and Communications reports are delivered in a timely manner and contain relevant information to be used by the Business and is in line with the requirements for Marketing and Communications as a whole.
    Ensure that evaluation relating to goals, objectives and performance of Wealth Marketing and Communications and reports progress are made to the Head: Marketing and Communications.
    Communicate the Wealths’ marketing strategies and plans within Marketing and Communications, Staff and Customer Channels and to Regional and Group teams including the relevant executive committees.
    Ensure that the correct data is used to analyse and report on the effectiveness of Wealths’ marketing campaigns
    Participate In The Development Of Policies And Procedures/regulatory Requirements
    Participate in policy making and procedures within Wealth Marketing and Communications
    Work with the laid down processes and procedures laid down
    Recommend processes and procedures that will enable a smooth operation of Marketing and Communications function
    Recommend Marketing and Communication standards and policy changes to the Head: Marketing and Communications.
    Keeps up to date with relevant regulatory requirements and understands how it impacts Wealth and the marketing function as a whole.

    Preferred Qualification And Experience

    Degree in Marketing, Communication, Business, Social Science or equivalent
    Postgraduate Degree in Social Science, Business or Marketing

    Years: 5-7 Years
    Experience Description: A minimum of 5 years’ experience in a busy Marketing and Communications role. Must have experience in working in teams as well as managing and leading people to achieve results.
    Knowledge/Technical Skills/Expertise

    Developing Strategies
    Providing Insights
    Articulating Information
    Developing Relationships

  • Program Coordinator Field Assistant / Driver

    Program Coordinator Field Assistant / Driver

    Ref Program Coordinator (REF 2017/004)
    Main features
    The sustainability of efficient value chain facilitation for smallholder farmers in Gwassi is dependent on a robust business development portfolio which can create a sustainable market outlet. This function will ensure that the product development is aligned to the smallholder farmer needs and consequently the market needs.
    The HACA Program Coordinator will support the achievement of the program’s agricultural production, agro-industry and marketing objectives, principally through leading the program’s capacity building strategy with program partners and beneficiaries in these areas; overseeing efforts that lead to increased and improved linkages between small farmers, civil society organizations, government and the private sector; and managing the monitoring and evaluation component.
    The Program Coordinator will support the Senior Program Manager in his coordination and representation role, particularly as concerns relations with the private sector and government extension personnel.
    Objective of the function
    The Program Coordinator will be responsible for the entire GICEP coordination at Gwassi level and supervision of the SMEs integrated in HACA programs.
    The Program Coordinator will provide the requisite HACA representation at Gwassi level in addition to the day to day coordination of the partnership. S/he will also be responsible for the convening of the quarterly Multi Stakeholder Platform and the Gwassi level Program Steering Committee.
    Place in the organization
    The Program Coordinator reports to the Agribusiness Senior Program Manager while directly supervising the Gwassi Field Assistant/Driver.
    Roles for the Program Coordinator NGO Job
    Improved Program Management and Coordination

    Provide technical and management oversight in needs identification, design, implementation of programs while ensuring that program objectives are successfully achieved contributing to government plans and priorities.
    Develop and oversee the implementation of annual program plans and budgets in close cooperation with targeted SME’s.
    Provide administrative and financial oversight to HACA driver/Assistant and SME’s.
    Prepare quality and timely project progress reports as per HACA and donor requirements.
    Provide day to day program coordination for the GICEP program at Gwassi level.

    Improved technical support to SME’s and Farmers

    Improve/develop the capacity of GICEP partners/farmers’ associations to identify sustainable agro-based economic opportunities and understand and implement a demand-driven, commercialization approach to rural development based on access to markets.
    Identify and assist in coordinating relevant workshops in agricultural marketing issues for partner staff and project beneficiaries.
    Develop or facilitate training modules for partners related to the key decision making tools for market analysis and program intervention design, including:
    Value chain analysis
    Participatory needs assessment
    Participatory action planning
    Sub-sector analysis
    Social Impact modelling
    Provide technical capacity to SMEs to improve their understanding of business-related concepts such as: factors of production; costs of production; quality control/market standards; opportunity cost; gross margin and profit analysis; return on investment; credit/budgeting; and risk.
    Assist with the preparation of training materials, guide and manuals.
    Provide support and guidance to the Senior Program Manager to develop, oversee and review project strategy and activities related to the implementation of the program according to the program business cases.
    Assist the Senior Program Manager to develop appropriate criteria and a suitable delivery mechanism for the facilitation of adequate investment and training in farm and non-farm enterprises.

    Enhanced Evidence Based Programming

    Provide technical assistance for the design of the project’s monitoring and evaluation strategy.
    Responsible for Program Monitoring, Evaluation & Learning (PMEL) system to measure profitability and relevant business indicators of targeted SMEs and households. Subsequently oversee program’s PMEL system in liaison with the PMEL Officer, ensuring the provision of quality data on a timely basis for internal project management and external reporting purposes.
    Provide technical support in the establishment of a marketing database to keep farmers, their organizations and SMEs informed of the prevailing market prices of various agro-industrial products and commodities that GICEP focuses on.
    Provide targeted technical assistance to projects through field visits and other methods to foster continuous improvement in quality, programmatic and financial performance.
    Engage in lobby and advocacy initiatives to inform practice and influence policy.

    Strengthened Partnership & Collaboration Linkages with key Stakeholders at Gwassi & County Levels

    Determine and assess the need to join appropriate networks of project-related experts and influential groups.
    Identify, develop and recommend programs for potential partnerships. This includes attending learning workshops, organizing joint field visits with other parties and participating in professional events.
    Assist the Senior Program Manager to establish linkages with private sector service providers and buyers for accessing new farm and non-farm enterprise opportunities and in the negotiation of market contracts and MOUs with selected private sector partners.
    Assist in the facilitation of linkages with local agencies for accessing new non-farm enterprises opportunities in the farmer aggregation space.
    Responsible for the Multi Stakeholder Platform/Program Steering Team at Gwassi level to strengthen linkages between civil society organizations, government representatives and the private sector. Maintain working relations with relevant government line ministries and private sector/research institutions to coordinate the adoption of new products and/or approaches in agriculture development and marketing.

    Program Coordinator NGO Job Requirements

    Degree in a relevant field (advanced degree added advantage): Degree in agricultural economics, marketing or business administration, or related field.
    Over 5 years’ experience in agro-business development, preferably in agribusiness planning and analysis.
    Demonstrated capacity to work with private sector players (financial institutions, exporters, buyers, traders, transporters, input suppliers or processors)
    Familiarity with commonly used tools for market analysis and program design such as sub-sector analysis, gross margin analysis and business planning.
    Experience with community-based programming.
    Experience in small to medium scale agro-enterprise management.
    Experience with externally funded development programmes would be desirable, preferably with experience in market-oriented projects.
    Experience in dealing with local interlocutors (local NGOs, government ministries), preferably in a Kenyan context.
    Good verbal and communication skills and fluency in English.

    Core Competencies

    Integrity: Maintaining generally accepted social and ethical standards in activities related to the function.
    Customer orientation: Investigating the wishes and interests of clients and reacting accordingly. Anticipating the interests of clients. Giving high priority to service preparedness and client satisfaction.
    Cooperation: Actively contributing to joint results, even when the subject involved is not of immediate personal interest. Sharing information and knowledge with others.
    Planning and Organizing: Determines goals and priorities effectively and indicates actions, resources, and time needed to achieve particular goals.
    Monitoring progress: Drafting and monitoring procedures for the progress of tasks or activities of employees and the tasks and responsibilities of himself.
    Networking: Building relationships and networks that prove to be useful in achieving goals. Making effective use of informal networks to get things done.
    Negotiating Skills: Effectively communicating own views and arguments and discovering and identifying common goals in a way that leads to understanding and acceptance by both parties.
    Result Orientation: Focusing actively on achieving results and objectives and willingness to intervene with disappointing results.
    Quality focus: Setting high demands on quality of products and services and acting in accordance.

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  • Head Service Support

    Head Service Support

    Requirements
    Support the Manager (Branch) in providing effective customer service by managing routine compliance, physical security of the branch and bank assets, query and problem resolution, routine aspects of new business and account maintenance, efficiency of communication channels, relationship maintenance, levels of authority, cost control (budget) as well as management of the service support team.
    Proactively identify and assess the risks faced by the branch and maintain an effective system of controls to reduce the overall exposure. Maintain a high level of integrity and ethical standards.
    Key Responsibilities/Accountabilities

    Customer service Ensure that customer problems and queries are resolved within laid-down time frames to the satisfaction of the customer. Ensure reduced numbers of recurring queries of similar nature due to effective root cause analyses and the actioning thereof in terms of standards.
    Ensure that customer needs are anticipated and met through provision of appropriate products and services via the most suitable channel. Ensure that opportunities to migrate customers to more appropriate, cost-effective channels are identified and actioned.
    Ensure efficient, customer-orientated switchboard and telephone procedures. Ensure that Irregular Items are actioned daily.
    Legislative compliance Conduct a needs analysis to identify customer needs effectively when opening new accounts or giving product advice, in line with prudential guidelines under the CBK act and standard bank KYC compliance and KBA
    Complete disclosure to the customers in terms of accreditation, service fees, and commission.
    Ensure proper record keeping in terms of prudential guidelines under the CBK act and standard bank KYC compliance and KBA
    Risk management Identify major risks affecting the support function and ensure the necessary steps are taken to measure, monitor and control these risks.
    Ensure maintenance of an effective control structure, with control activities defined at each level and duties appropriately segregated.
    Monitor internal controls to ensure their adequacy and effectiveness.
    Recommend revision of controls to Provincial Operations, where appropriate, to address new or previously uncontrolled risks.
    Maintain a culture within the support area that emphasizes and demonstrates the importance of internal control to all staff.
    Ensure that all routine controls relating to new business are applied effectively, with particular emphasis on routine compliance.
    Ensure effective compliance with agreed limits of authority and levels of access to systems and information.
    Operational effectiveness Provide an effective administrative function for the branch.
    Ensure overall operational readiness and efficiency of the branch infrastructure including premises, ATMs, systems and physical security requirements.
    Ensure efficient workflow from the branch to BFC.
    Ensure overall staff complement is in line with productivity measurements. Ensure that bank assets are controlled in terms of standing instructions.
    Ensure effective management of revenue and expenditure, with emphasis on the containment of controllable costs.
    People management Ensure effective management of direct reports resulting in compliance with the Code of Banking Practice, internal controls and overall well-being of staff.
    Responsible for the implementation and adoption within Branch of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes. This includes the consideration and approval of PEP on-boarding and continued business engagement in instances where no adverse information is available.

    Preferred Qualification and Experience

    Degree holder from a recognized University.
    Institute of Bankers or related qualification would be an advantage.

    Knowledge/Technical Skills/Expertise

    Sound knowledge of bank’s laid-down policies and procedures relating to all areas under control.
    Knowledge of the T24 System in relation to own area of responsibility
    Knowledge and understanding of the Area sales and service strategies.
    Thorough knowledge and understanding of local target market profiles.
    Thorough knowledge of the products and services applicable to the local market/s.
    Knowledge of the Code of Banking Practice.
    Knowledge of Managing Local Market sales principles.
    Knowledge of the Prudential guidelines under the CBK act and standard bank KYC compliance and KBA
    Qualifications and experience as determined by the Requirements” of the Prudential guidelines under the CBK act and standard bank KYC compliance and KBA

  • Application Specialist

    Application Specialist

    You’re someone who wants to influence your own development. You’re looking for a company where you have the opportunity to pursue your interests across functions and geographies. Where a job title is not considered the final definition of who you are, but the starting point.
    You, as an ideal candidate, will have the following skills, experience and education:

    Required Qualification: A medical sciences qualification or equivalent.
    Required Experience: At least 2 years’ experience in laboratory practices in Chemistry/Immunology, Haematology, Coagulation or Serology.
    A valid passport and a willingness to travel extensively is required.

  • Account Support Officer

    Account Support Officer

    Job Description
    Provide a support service to the personal and business markets with regard to new account processing, account maintenance and investment roll-overs. Understand the risks associated with opening of accounts, dealing with mandates and specimen signatures as well as maintain a high level of integrity and ethical standards.
    Key Responsibilities/Accountabilities

    Account opening, maintenance and closing

    Capture and maintain data effectively and accurately.
    Process and maintain related documents and records.
    Ensure that routine compliance procedures and controls are followed in order to minimize the risk of loss through the opening of fraudulent and undesirable accounts.
    Comply with the Code of Banking Practice at all times.
    Follow detail steps as per Star 2 of 5 Star process.

    Mandates

    Obtain mandates for all accounts, where required.
    Ensure that mandates are correctly completed and conform to legal requirements.

    Administration

    Ensure the timeous processing and capturing of investment roll-overs.
    Correct exceptions highlighted on edit and demographic clean up reports promptly.
    File mandates and signature cards accurately.
    Resolve account detail queries and problems within laid-down time frames.

    Business development

    Sell the bank’s product reactively and pass on sales leads to the applicable areas.
    Legislative prohibitions.

    In terms of the Financial Advisory and Intermediary Services Act No 37 of 2002, (the Act) no staff member is permitted to provide any advice or intermediary service to a customer, in terms of a financial product, as determined by the Act, unless they have been appointed as a Representative of a licensed Financial Services Provider.
    In your current position you are not an accredited representative in terms of the Act, and are therefore prohibited from giving any advice or intermediary service to a customer in terms of a financial product.

    Preferred Qualification and Experience

    Relevant Degree from recognised University
    3 – 4 Years branch banking experience, with exposure to frontline.

    Knowledge/Technical Skills/Expertise

    A broad understanding of the bank’s procedures and policies and the application of the Group Reference Guide with particular emphasis on the account opening environment, policies and procedures.
    Knowledge of the Code of Banking Practice.
    Understanding of service and Managing Local Market sales initiatives.