Jobs Kenya

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  • Assistant Relationship Manager

    Assistant Relationship Manager

    Job Purpose
    To support the Relationship Managers through proactively promoting a superior and personalized transactional banking offering to the Wealth and Investment client base in line with the Wealth and Investment value proposition. Processing of client instructions covering account opening, payments, investments, transactional and lending products.
    To resolve client queries and complaints in line with the Wealth and Investment service standards
    To maximize cross selling opportunities in order to enhance revenue streams whilst minimizing operational losses. Ensure strict compliance with laid-down risk management controls and processes.
    Key Responsibilities/Accountabilities

    Sales and Service

    First point of contact for all clients (including family members) transactional banking requirements including cross selling which will include the complete spectrum of Transactional Banking accounts, Investment accounts, Foreign exchange requirements, and Offshore banking requirements
    Provide input into the Customer Marketing plan from a transactional banking perspective
    Attend to pricing concession requests around transactional banking products
    Keep abreast of the transactional banking product offering and all enhancements.
    Keeping abreast of economic trends and indicators to add value to client interactions
    Displays an in-depth understanding of the client, competitors, industry and therefore a complete understanding of the client’s transactional banking requirements
    Ensure that we execute/escalate all queries and complaints
    Ensure proper procedures are followed when closing accounts, including the recovery of outstanding funds/fees and retaining cheque books/cards. Refer all requests for account closure to the Relationship Manager before closing accounts.
    Handle such requests with sensitivity and establish the reason for closure request.
    Where possible, endeavour to rescue the account.
    Load debit and/or stop orders.
    Order and follow up on all new & replacement Credit, Debit and ATM cards.
    Give notice on investment / deposit accounts, as per customers’ requests.
    Capture appropriate updates and amendments to customer records.
    Link all appropriate accounts to customer profile to ensure a true and full view of customer’s relationship with Stanbic / Standard Bank.
    Ensure that all customer and account records are in order and up to date. This includes filing, updating customer records on the bank system at every opportunity.
    Scrutinize reports and action any necessary corrections daily, weekly or monthly as appropriate.
    Retain ownership of customer requests, complaints and applications – follow every task through to completion keeping the customer updated on progress.
    Deliver a superior level of service (in terms of pro-activeness/ turnaround times and continuous feedback) to the portfolio of customers. Effectively resolve all customer enquiries, complaints and issues referred by the Relationship Manager or raised directly by the customer.
    Attend to all correspondence relating to portfolio, including e-mails, phone calls, messages, documentation, faxes, etc.

    Credit

    Initiation and capturing of all Vanilla Lending (Home Loans and Vehicle and Asset Finance) credit applications
    Facilitate VAF and Home Loan approvals from start to finish in line with Credit policies and practices
    Take timely and appropriate action on referral and excess reports to ensure funding of accounts and receipt of loan repayments to avoid losses.
    Undertake annual credit facilities reviews in a timely manner, and ensure no facility falls overdue for review.
    Ensure that the correct interest rates are loaded for all approved credit deals to prevent revenue leakage and client complaints
    Establish and build knowledge and understanding of Product and Credit application processes to eliminate rework and ensure acceptable turnaround times for clients

    Business Development and Revenue generation

    Pro-actively identify cross-sell opportunities (including product and channel opportunities) within assigned portfolio for your Relationship Manager by analyzing customer information on the bank’s system, financial information submitted by the customer and bank reports.
    Networking and building relationships across the bank; Credit, Operations, Global Markets, SIAL, Customer Care Centre, Card Team, amongst other stakeholders within Personal &
    Business Banking (PBB) and Corporate & Investment Banking (CIB).
    Work closely with the SBG Securities WI desk to ensure cross sell across both portfolios

    Risk Management

    Manage credit and operational risk effectively around complex and customized transactional banking solutions
    Ensure that laid down Forex procedures are adhered to when booking Foreign Exchange rates for clients to prevent potential losses. Also ensure that the correct documentation is available prior to booking rates
    Responsible for the implementation and adoption (within Branch, Department or Section) of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes. This includes the consideration and approval of PEP on-boarding and continued business engagement in instances where no adverse information is available.

    Preferred Qualification and Experience

    Appropriate Financial or Investment University degree
    Proven track record in the financial services industry, preferably with relationship management experience in Wealth and Investment, Business Banking or Investment Banking.
    3 to 5 years’ banking experience, preferably dealing with high net-worth individuals in a portfolio context.
    Experienced in upholding the highest levels of service.
    Exposure to branch back-office and sales support functions.
    Experience in completing loan applications successfully.

    Knowledge/Technical Skills/Expertise

    Ability to interpret financial statements.
    Ability to process Credit applications and action reports as per the laid down procedures and policies.
    High levels of computer literacy – able to capture/update customer database, successfully complete product/lending applications, ensure credit maintenance, etc
    Understanding of the high net-worth individual and affluent market – typical profile, lifestyle, financial needs, etc
    Knowledge and understanding of segment value proposition – especially the operational activities required to deliver the Wealth and Investment value proposition.
    Sound knowledge of all products and channels relevant to this market, including qualifying criteria, documentation requirements, application processes, product/channel features and benefits, pricing, product/channel combination possibilities and efficient product usage through self-service channels.
    Thorough knowledge of bank systems.
    Thorough understanding of credit principles as well as application and maintenance processes.

  • Accountant

    Accountant

    Job description
    About The Affiliate
    Novo Nordisk Middle Africa Affiliate consists of 49 countries and was formed early 2012. Novo Nordisk has a well-established presence in Africa with the best quality human insulin and our focus today is to sustain the growth of the market, ensure access to better quality modern insulin and newer product formulations and support the people living with diabetes. The Middle Africa management team is based in Nairobi, Kenya and the business operations are regionally managed through our offices based in Nairobi, Lagos and Dakar.
    The Position
    As the Accountant for East, Southern and French West Africa, you will be responsible for:

    Finance

    Compliance with Novo Nordisk principles, rules and guidelines, compliance with local laws, regulations and other statutory requirements e.g. audit and tax
    Responsible for budgeting and cost optimization processes for the East and Southern Africa (ESA) and French West Africa (FWA) regions

    Quality

    Maintain effective business ethics & compliance programme in the region
    Act in line with ethical standards, quality requirements, local policies and the Novo Nordisk Way
    Responsible for archiving of critical finance documents for ESA and FWA regions
    Responsible for office and administration related procurement in Kenya, ESA and FWA regions

    Qualifications

    A finance and/or accounting and auditing background, e.g. BAcc or BCom and ACCA
    2 to 3 years in an accounting/finance role
    Problem solving, analytical and capable of working in a culture of respect, teamwork and personal responsibility
    Fluency in written and spoken English

    Working at Novo Nordisk
    At Novo Nordisk, we use our skills, dedication and ambition to help people with diabetes. We offer the chance to be part of a truly global work place, where passion and engagement are met with opportunities for professional and personal development.

  • IT Applications Support Analyst Systems Administrator

    IT Applications Support Analyst Systems Administrator

    Information Technology: Systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and production.
    Job Purpose
    Tprovide first level user support across all IT Applications at both Branch and Head Office levels. In addition the Applications Analyst will monitor performance of IT Applications and escalate high impact issues tTeam Leader T24.
    Key Responsibilities/Accountabilities

    Provide first level support tall users at branch and Head Office
    Provide first level support tall users at Head Office and branches
    Log/report/escalate all application faults/incidents
    Review fault/incident logs tascertain and address all system related issues
    Ensure all faults/incidents are resolved within agreed SLAs and escalate all high priority incidents tthe Team Leader T24.
    Provide after-hours support in line with Service Level Agreements tensure customer satisfaction
    Installation, support and maintenance of Application systems
    Installation, support and maintenance of application systems as directed by the Team Leader T24
    Conduct periodic checks on the installed application systems and produce reports as directed
    Perform housekeeping/maintenance activities on Applications as directed
    Participate in project implementation as assigned as directed by the Team Leader T24.
    Monitor all Applications tensure high availability of service.
    Conduct periodic checks tensure high availability of all application systems
    Identify shortcomings on the bank’s application systems and provide solutions timprove or rectify them according tbusiness requirements
    Participate in all Disaster Recovery Testing and Simulation activities
    Adherence tthe bank’s Information Security standards and risk management
    Carry out risk assessment on installed application systems and ensure that noted gaps raised and addressed timely
    Maintain adequate Information Security controls according tthe Group standards. This includes (but not limited to):
    Password configurations/administration (refer tLAM policy)
    Privileged User and activities Reviews
    Patching
    Logical Access Controls (communication mechanisms)

    Preferred Qualification and Experience

    First Degree in Information Technology or Computer Sciences
    At least three years’ experience in any of the following areas: IT security, Infrastructure, Technical, support, Systems Administration,
    Applications support, Electronic Banking/Channels Support, Programming, Database Administration, Systems Analysis

    Knowledge/Technical Skills/Expertise

    Must have working knowledge of the bank’s Core systems
    Must have working knowledge of systems management, development and implementation methods and applications Support.
    Certification/Active Membership of a professional organization would be an added advantage
    Banking/financial industry experience would be an added advantage

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  • Technical Consultant (Cib) Corporate & Investment Banking – Stanbic Insurance Agency (Sial) Customer Consultant – Nairobi & Naivasha Branches Equities Relationship Officer – Wealth & Investment

    Technical Consultant (Cib) Corporate & Investment Banking – Stanbic Insurance Agency (Sial) Customer Consultant – Nairobi & Naivasha Branches Equities Relationship Officer – Wealth & Investment

    Job Purpose

    Achievement of the business targets, income and profit budgets by way of engaging the stakeholders and offering insurance supports and advice to commercial lines customers.
    Manage and develop business strategies and identify opportunities within the segments for commercial lines. Implement strategies for profitable results.
    Overview of policy classes,
    Helping in diversifying our business portfolio into other non- conventional product which is in line with current market trends e.g. Terrorism cover, cables, contractors all risks cover, Marine etc.
    Ensuring that policies issued are in line with the risk exposures for Commercial lines clients.
    Providing technical input to clients and the team, this should help in revenue generation.

    Key Responsibilities/Accountabilities

    Sales Management

    Oversee the sales performance on commercial lines.
    Identify anomalies and develop strategies to rectify and improve performance.
    Provide input to branch/regional/national campaigns to ensure maximum penetration into core insurance products.
    Maximize penetration of SIA by achieving sales volumes targets timeously
    Correction of poor performance
    Achieve transformation targets

    Relationship building

    Constantly maintain a professional environment and celebrate our successes
    Timeously feedback to the network
    Build relationship with key players and group companies
    Attend regular meetings with key stakeholders
    Analysis competitor trends, pricing to optimize on sales
    Liaise with insurance companies
    Service all complaints in respect of our clients

    Training

    Ensures competency-based training on Advisory products takes place with various stakeholders as and when required.
    The stakeholders are trained accredited, and coached on the various products

    Management

    Servicing of expenses and control cost to income ratios
    Control expenses and use them correctly in order for us to achieve the highest return related to business
    Analysis MIS and act accordingly
    Apply knowledge, resources and experience to resolve problems
    Able to follow or professional challenge defined processes
    Participate in adhoc company events
    Support other business units and other departments within Stanbic Insurance Agency
    Live the values and the brand
    Be a brand Ambassador
    Share best practices, tactics and action plans

    Risk & Compliance
    Provides complete disclosure to the customers in terms of accreditation, service fees, and commission.
    Ensures proper record keeping in terms of Proceeds of Crime and Anti Money Laundering Act, The Banking Act (Cap 488), The Anti-Corruption & Economic Crimes Act, The Insurance Act (Cap 487) and any other relevant legislation
    Ensure all forms are completed correctly and send to Operations for uploading to Bancassurance Policy Management system as the record keeper
    Assist channel in achieving their risk compliance ratings in terms of all SIA requirements
    Ensure customers are satisfied with SIA Advisory products bought in

    Preferred Qualification and Experience

    Relevant Degree from recognised University
    ACII or other relevant high level insurance qualification
    Previous banking or Insurance sales
    Experience of working within a team that delivers
    Experience in the Insurance and insurance broking industry
    Proven business acquisition skills
    Over 10 years’ experience in handling commercial customers

    Knowledge/Technical Skills/Expertise

    Understanding of macro-economic, business, social, political trends and the transformation of this knowledge into operational strategy
    Create, edit and print files from Word, Excel to capture and analyse Insurance/financial data & Power Point.
    In depth understanding of range of products in market, competitor advantages and disadvantages and own product competitive position
    A sound understanding of risk cycles pertaining to the industry being analysed.
    A good current knowledge and understanding of different industry sectors and sector risk profiles/ trends.
    A thorough knowledge of multi-level products available to Personal banking and SME Tier II banking customers.
    Extract and apply information to CRM (Customer relationship management) strategy
    Full understanding of all products, sound knowledge of the bank processes and procedures
    Results orientated/Customer service focused and people orientated
    Computer literacy, negotiation, listening skill, presentation skills, sales skills, communication skills, marketing skills and coaching skills
    Excellent communication skills

    Clear verbal and writing skills, with an ability to explain and interpret data and business information.
    Willingness to ask leading questions to ensure communications are fully understood
    Ability to listen and pitch level of interactivity with others appropriately
    Presentation design and development skills
    Negotiation

    Networking/ Influencing skills

    Excellent networking abilities – uses networks and relationships to achieve business goals
    Ability to influence thinking of others – to introduce and drive new ideas and initiativesRelationship building skills
    Ability to build and sustain credibility within working relationships
    Handling of conflict situations calmly, tactfully and patiently
    Ability to understand and acknowledge other perspectives
    Receptive to constructive criticism, feedback and ideas from business partners, colleagues and subordinates

    Client Service and Relationship Building

    Engenders and personally models a client orientated ethic, which is characterised by long term, solution driven relationships
    Ensures portfolio and client account plans are implemented

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  • Chief Information Security Officer

    Chief Information Security Officer

    careers.peopleclick.eu.com
     
    Standard Bank – Chief Information Security Officer
     

    10-13 minutes

    Risk Management: understanding all risks – from the economic to the political – that could affect our global business, and offering guidance to all parts of the bank
    Job Purpose
    Provide strong management and operational support to the Head Risk/Regional Head Risk in the management of the Bank’s Cyber and Information Technology and Security Risks.   Provide oversight with the implementation of the Bank’s Information Technology and Cyber security programs and enforcement of the related policies to provide assurance of compliance with Cyber security and other Information Technology and Information Risk policies and requirements as a key enabler to achieving the business objectives of the organisation in the Bank.
    Key Responsibilities/Accountabilities
    Key Responsibilities

    Develop and deploy the Cyber Security program and framework
    Ensure implementation of the cyber and information risk management strategy in line with the Bank’s strategy, frameworks and policies.
    Ensure that the Bank maintains a current enterprise-wide knowledge base of its users, devices, applications and their relationships, including but not limited to: Software and hardware asset inventory; Network maps (including boundaries, traffic and data flow); and Network utilization and performance data.
    Design cybersecurity controls with the consideration of users at all levels of the Bank, including internal (i.e. management and staff) and external users (i.e. contractors/consultants, business partners and service providers).
    Develop cyber related trainings and awareness programmes to improve technical proficiency of staff including executives.
    Ensure that regular and comprehensive cyber risk assessments are conducted. Ensure that adequate processes are in place for monitoring IT systems to detect cybersecurity events and incidents in a timely manner.
    Reporting to senior management and appropriate governance committees at agreed intervals on the following:
    Assessment of the confidentiality, integrity and availability of the information systems in the institutions.
    Detailed exceptions to the approved cybersecurity policies and procedures.
    Assessment of the effectiveness of the approved cybersecurity program.
    All material cybersecurity events that affected the institution during the period.
    Ensure timely update of the Cyber Incident Response Plans and Business Continuity Plan (BCP) based on the latest cyber threat intelligence gathered. Ensure the roles and responsibilities of managing cyber risks, including in emergency or crisis decision-making, are clearly defined, documented and communicated to relevant staff.
    Incorporate the utilization of scenario analysis to consider a material cyber-attack, mitigating actions, and identify potential control gaps.
    Ensure frequent data backups of critical IT systems (e.g. real time back up of changes made to critical data) are carried out to a separate storage location.
    Continuously test disaster recovery and Business Continuity Plans (BCP) arrangements to ensure that the institution can continue to function and meet its regulatory obligations in the event of an unforeseen attack through cyber-crime.
    Optimise the risk profile in the business units
    Ensure that information systems meet the needs of the Bank and the ICT strategy, in particular information system development strategies, comply with the overall business strategies, risk appetite and ICT risk management policies of the institution.
    Review all material planned changes in the business – strategy changes, product changes, segment changes, system changes and process changes – and provides a view of the potential risks that the changes may bring into the organization.
    Contribute and provide input to the business unit Management Committees including the New Product Committee and other relevant executive committees (as required) and critically reviews all business cases for these changes.
    Reviews control measures that have been designed for changes and provide guidance to process and policy owners on improvements required prior to implementation.
    Engage and liaise with the Bank’s Financial Crime Control (GFCC) and Information Risk function as subject matter experts. Conduct reviews of Manco reports and minutes to ensure two-way completeness of key IT and Cyber risk issues. (Shared responsibilities with functional area product line managers. 
    Reports to reflect any key risks/issues highlighted in functional area reports.
    Conduct analysis of business impact and contributes to the formal process of driving risk acceptance for residual risk. For items where the residual risk is too high, prepare recommendations to decline the requested change, and escalate to senior management for consideration. Ensure appropriate processes to facilitate tracking of control remediation.
    Efficient and Effective Delivery in business unit
    Determine fit for purpose IT and Cyber Risk scenario’s to drive capital anticipation in business units.
    Oversee development of IT risk and Cyber risk management plans with the business unit leadership in line with risk assessment results.
    Align monitoring activity with Internal Audit and compliance scope of reviews to ensure collaboration and to avoid duplication.
    Track to closure all action plans arising from risk assessments, ops risk reviews, internal and external audits and regulatory inspections to improve the IT and Cyber  risks and control environment.
    Ensure IT and cyber risk incidents are captured on the bank’s operational risk system.
    Reviews system reports that provide information on incidents logged.
    Conduct detailed analysis of recurring issues and performs root cause analysis.
    Manage change risks in the business units
    Aid in determining high risk and/or high impact projects/programs/initiatives within the line of business. 
    Conduct high level assessments of IT and Cyber risks throughout the life-cycle of projects/programs/initiatives to ensure identified risks are appropriately mitigated prior to the projects/programs/initiatives going live. Deliver value-adding risk assessments and advice to IT and cyber risk strategic and other initiatives to ensure changes to the risk profile are properly quantified and mitigated/managed within agreed risk appetite.
    Organisational Health – Live the Risk function values
    Coordinate efforts with broader team members to minimize duplication of effort, maximise efficiency and value for money.
    Take accountability for the overall achievement of own goals in people matters, customer experience, financial performance, risk, compliance and governance.
    Analyse effectiveness of cross-functional processes and systems in place in the area and identifies areas for improvement.
    Agree and manages services levels with stakeholders
    Compliance Ensure implementation and adoption within assigned portfolio of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes.
    This includes monitoring and identifying any material compliance related breaches and escalating them to line management and the Compliance Office.
    Stakeholder Engagement Builds and maintain credible relationships with stakeholders, including Group IT, IT Security and Information Risk Management, Exco and senior management, internal and external audit, peers and Industry forums.

    Preferred Qualification and Experience

    First Degree
    Field of study: IT and Computer Sciences
    Other qualifications, certifications or professional memberships Information security risk certification. Network risk acumen an added advantage. Risk
    Management qualification an added advantage.
    Risk Management Job Family: Banking operating systems, processes and controls. Years: 5-7 Years
    At least five years of experience at middle/senior level management within Information Risk and IT security or assurance functions. Practical knowledge of risk and control frameworks and application in financial services industry. Be fully conversant in risk appetite, risk response and process improvement concepts.

    Knowledge/Technical Skills/Expertise

    Competency Label: Risk/ Reward Thinking Competency Description: The ability to provide due consideration to risks, rewards and the cost of control measures in evaluating business opportunities, process and system changes Proficiency Level: SEASONED – Applies concepts without requiring supervision, able to provide technical guidance when required
    Technical competency 2*  Competency Label: Risk Identification Competency Description: The examination of the essential elements of risk such as; assets, threats, vulnerabilities, safeguards, consequences and the likelihood of the threats materialising Proficiency Level: ADVANCED – Mastered the concept, able to act independently, provides guidance and training to others
    Technical competency 3*  Competency Label: Risk Response Strategy Competency Description: The ability to facilitate the creation and adoption of an appropriate risk response strategy and to assign ownership for the risk response. Proficiency Level: ADVANCED – Mastered the concept, able to act independently, provides guidance and training to others
    Technical competency 4  Competency Label: Risk Measurement Competency Description: The ability to define and analyse risk identification information in a quantitative and/or qualitative way Proficiency Level: ADVANCED – Mastered the concept, able to act independently, provides guidance and training to others
    Technical competency 5  Competency Label: Risk Reporting Competency Description: The ability to prepare quantitative and qualitative analysis on the risk landscape in the business including interpretation and analysis for use by business users. Proficiency Level: ADVANCED – Mastered the concept, able to act independently, provides guidance and training to others
    Technical competency 6  Competency Label: Evaluating Risk Management Effectiveness Competency Description: The ability to determine if risk management and control measures are achieving the desired results and mitigating risks at the expected level Proficiency Level: ADVANCED – Mastered the concept, able to act independently, provides guidance and training to others
    Technical competency 7  Competency Label: Risk Acceptance Competency Description: The ability to facilitate a formal acceptance process of reviewing and accepting residual risk, depending on the outcomes of risk identification and measurement. Proficiency Level: ADVANCED – Mastered the concept, able to act independently, provides guidance and training to others

  • Fixed Income Trader

    Fixed Income Trader

    Our international team provides trading, sales, structuring and risk management solutions for our clients across global financial markets. This includes FX, commodities, equity, credit, fixed income and debt instruments. We also offer market insight, trading services, analytics and new financial products across a number of asset classes.
    Job Purpose
    To ensure growth in company revenue by providing responsive, pro-active, proficient and efficient services to existing and potential clients in order to grow market share and retain existing business.To alert clients to wealth creation opportunities offered by the stock exchange
    Key Responsibilities/Accountabilities

    Source for Bond trades through proactively looking for bids and offers from the market, negotiating, matching and executing deals from institutions and high net-worth clients.
    Meet agreed on sales targets.
    Build relationships, earn trust and buy in from customers in order to get repeat and referral business and promote customer retention.
    Ensure proper pricing of Bond deals.
    Communicate, follow up and liaise with the back office on the deals that have been done to enable contracting and confirmations to be done on time and efficiently.
    Keep the back office updated on any changes of systems in bond trading as communicated the NSE or CBK.
    Is the custodian for documentation originated in a bond deal.
    Carry out KYC on new clients to establish client’s investments needs so as to help them make efficient investment decisions suitable to their profiles.
    Advise both internal and external clients on upcoming bonds and on going bond deals.
    Actively participate in the bidding for Primary Bond Issues on behalf of clients.
    Ensure prompt execution, smooth flow of documentation and timely payments to the respective clients.
    Prospecting for new clients through networking opportunities provided both internally and externally and actively following up leads to close a deal.
    Establish and manage relationships with other market players mainly licensed members of the NSE, custodians, bank treasury and fund managers.
    Understand the overall sales strategy of the company and drive business towards achieving this purpose.
    Proactively understand the clients’ strategic direction and long-term needs as well as the opportunities and threats to the client.
    Develop and nurture relationships with the clients to ensure that the strategy and business/personal objectives of the client and the company are achieved.
    Consistently deliver high quality service to all customers; internal & external.
    Maintain confidentiality of client information at all times.
    Keep updated with current market trends both local and international, utilize research reports and actively look for information to be able to give recommendations to both existing and potential clients.
    Be part of the team involved in formulating sales and marketing strategies and campaigns especially those targeting potential investors.
    Carry out and ensure that clients have met the KYC documentation requirements for the company.
    Be part of the team called on to give presentations to potential clients on the bond market.
    Ensure that integrity and honesty is maintained at all times in all client dealings.

    Preferred Qualification and Experience

    Bachelor’s degree preferably in business studies.
    Professional training in Stock broking and Investment Banking
    At least 2 years experience within a stock brocker or an investment banking environment

    Knowledge/Technical Skills/Expertise

    Excellent verbal communication skills.
    Presentation skills.

  • Relationship Manager Trade Finance (Business Banking)

    Relationship Manager Trade Finance (Business Banking)

    Job description
    Job Purpose
    To grow and retain a portfolio of high value commercial banking relationships by performing a proactive, mobile, value adding financial partnership role, ensuring that close personal attention is givento providing a full array of customised Trade Finance solutions and services tailored to meet the growth needs and potential of the portfolio.
    Key Responsibilities/Accountabilities

    To understand customers businesses and to anticipate the requirements through a consultative selling process.
    To match customers needs with product capabilities through presentation of tailored demonstrations and proposals.
    To negotiate terms and conditions with customers to maximize revenue and profitability.
    To provide structured solutions to meet the specific trade finance requirements of our customers and prospects.
    To undertake a disciplined product-oriented sales management process.
    Develop innovative relevant Trade Product programs to meet differentiated customer needs
    To monitor, track and report on sales activity on a periodic basis and to ensure action is taken to meet sales targets.
    To provide technical product expertise to the sales team and conduct joint calls to ensure joint sales goals are met, new revenue opportunities are identified and customer feedback on product andcompetition is obtained.
    Ensure adequate pricing of Trade products on a revenue/expense basis and ensure full collection of fees and commissions, whilst growing this revenue line
    To ensure smooth deal implementation and adherence to high levels of service quality.
    To identify opportunities for cross selling and referrals to other product lines through developing a good understanding of client needs.
    Facilitate customer service issues and to ensure a high level of post sales service is made available to the clients at all times. Maintain ongoing contact with customers to ensure targeted level of utilization.
    Responsible for the implementation and adoption (within Branch, Department or Section) of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes.
    This includes the consideration and approval of PEP on-boarding and continued business engagement in instances where no adverse information is available.

    Preferred Qualification and Experience

    Business related University Degree Qualification
    Relevant business related qualification particularly in the Commercial field

    Experience
    Ability to understand, interpret and conduct financial statements analysis will be an added advantage Awareness/knowledge of the full range of Banking products and services (including Operational products, Electronic Banking, Treasury, Foreign Trade.
    Knowledge/Technical Skills/Expertise

    Good knowledge of trade finance products available globally, their features, applications and potential improvements and to combine these with the ability to translate these into the local market
    In-depth knowledge of the local market, customers and competitors
    Ability to communicate at all levels of the organization both internally & externally
    Ability to keep abreast on changes in the market, customer requirements, competitors responses and the bank’s ability to use information to identify new business opportunities.
    Strong interpersonal, communication, presentation and organizational skills.
    Comprehensive knowledge of banking operations.
    Organizational and people management skills.
    Strong analytical skills
    Strong numerical skills and financial acumen to analyse evaluate and identify trends in complex consolidated financial statements, balance sheets and ratios.
    A sound understanding of cash – flow cycles pertaining to the industry being analysed.
    A good knowledge of financial spreadsheet applications (e.g. Excel) to capture and analyse financial data.
    Good knowledge of general banking practices and procedures.
    A good understanding of the principles and practices of business economics and the current business economic environment.
    A good current knowledge of different industry sectors and sector risk profiles/ trends; this includes an understanding of the impact of climactic conditions on the agricultural market (if there are agric clients in the portfolio).
    A thorough knowledge of multi-level products available to business banking customers (features & benefits) and pricing structures.
    A good knowledge of financial investment options, vehicle and asset finance and electronic banking options for lead generation purposes.
    A good knowledge of competitor offerings and structures.
    A sound knowledge and understanding of Credit principles and practices, including an understanding of credit application, securities and balance sheet requirements.
    A strong working knowledge of the terms and conditions of multiple legal entities (companies, close corporations, sole proprietorships etc.) in the commercial market and the legislative restrictions & requirements governing these from a financial services perspective.
    Sound understanding of current taxation laws as they apply to the portfolio of customers.
    Negotiation skills.
    A good working knowledge of administration processes and procedures pertaining to Business Banking transactions.
    Excellent verbal and written communication skills.
    Knowledge of how to use the Group Reference Guide to access/ look up relevant information.

  • Business Solution and Recoveries Manager

    Business Solution and Recoveries Manager

    Risk Management: understanding all risks – from the economic to the political – that could affect our global business, and offering guidance to all parts of the bank
    Job Purpose

    To assist Business and Credit with the end-to-end remedial management of enterprise wide distressed debt exposures in the Personal and Business Bank environment, both in house (referred by Account Executives and Credit Evaluation Managers) or under formal Business Rescue proceedings (as per Chapter 6 of the new Companies Act) within assigned Personal-to-Holder mandates;
    To pro-actively attend to the recoveries process and the protection of the bank’s asset base on non-performing loans with values across the entire product spectrum;
    To proactively represent Business Support and Recoveries at CRC committee level;
    To innovate and design alternative credit risk management / rehabilitation and recovery methods aimed at optimal efficiency and effectiveness;
    To reduce the cost of delivery and to conform to end-to-end value propositions;
    To effectively engage with internal and external stakeholders in order to optimize returns for the Bank;
    To uphold and maintain the Bank’s core values;
    To provide innovative solutions (involvement of outside consultants, restructuring, recommending sale of non-core assets etc) in an effort to minimise impairments and to retain business

    Key Responsibilities/Accountabilities

    Credit Support

    Provides a full recommendation to business, credit and the customer regarding a restructure or if not possible, recommends legal action to protect the bank’s position.
    Compiles monthly watch list reports for presentation to Credit Review Committee at the various regional and product specific Credit Review Committee meetings.
    Attends monthly Credit Review Committee meetings for areas of responsibility and recommends remedial action for those relationships not handled in the Business Support space.
    Provides input regarding contracts entered into with customers where the scope falls outside of the bank’s existing documentation, when engaging with attorneys.
    Provides recommendations on restructure strategies, if possible when interacting with Business Rescue Practitioners / Turnaround Specialists.
    Participates in Business Rescue Committee of Creditors and any court proceedings arising during the Business Rescue proceedings in order to protect the bank’s interests.

    Credit Recoveries

    Complies with all statutory, regulatory and supervisory requirements.
    Maintains the highest ethical standards to prevent market abuse.
    Engages with attorney firms when legal action deemed necessary.
    Attends insolvency inquiries on behalf of the bank.
    Assesses and analyses business and account risks of non-performing accounts.
    Takes ownership of identified non-performing accounts until the risk has been reduced to the satisfaction of the Bank and to strive to do so in agreed time frames.
    Maintains all records required by the unit to ensure continuity and effective management of its objectives. Housekeeping and maintaining of Bank and departmental records.
    Raises provisions timeously to cater for possible losses that the bank may suffer.
    Ensures legal costs are kept to a minimum and within agreed annual budget.
    Attends to and controls realization of all securities.
    Compiles informative brief of instructions to attorneys.
    Any delegated ad-hoc functions.

    Risk management

    Identifies risks associated with specific industries and alerts internal customers to take appropriate action. 
    Acts within delegated authority levels and refers matters to the appropriate level if outside of the personal-to-holder delegated authority.

    Relationship management

    Develops and maintains healthy working relationships with all the relevant parties and key stakeholders, both internal and external to the Bank to ensure co-operative, collective management of a Business Support matter.
    Engages with all necessary stakeholders to either successfully rehabilitate a client within the shortest time period possible, alternatively if it is not possible for the company to so continue in existence, work with all necessary stakeholders to ensure that the re-organisation results in a better return for the bank and circumvent would result from the immediate liquidation of the company.

    Key performance measures

    Deliver portfolio results on key measures (Non-performing loans; pre-NPLs; Credit Loss Ratio)
    Clean audits by Internal and External auditors.

     
    Preferred Qualification and Experience

    Undergraduate Business Degree. 
    Business / Legal / Accounting or related credit / risk qualification 
    A second degree will be an added advantage

    Experience 
    Minimum 5 years Banking experience, particularly pertaining to credit risk management, banking processes with regard to banking products and the operation thereof. Broad knowledge of applicable Acts and Bank Manuals
    Knowledge/Technical Skills/Expertise

    Credit Assessment
    Knowledge of collateral
    Negotiation skills
    Conflict Management
    Risk Management ability
    Knowledge of risk management in respect of distressed debt customers
    Legal/accounting/business knowledge
    Required to have sufficient knowledge of credit /risk procedures to critically analyse information to ensure quality recommendations for a restructure/recovery.
    Computer Literacy – ability to use the various software e.g. Microsoft Word, Excel, etc.

  • Communication and Stakeholder Engagement Advisor

    Communication and Stakeholder Engagement Advisor

    Job Purpose
    The role contributes to business unit success by developing, planning and executing Field communication strategies, both internal and external, that deliver positive relations with key stakeholders, ensures stakeholder awareness and understanding of Tullow Kenya activities, and enhance the reputation of Tullow in Kenya.
    Key Responsibilities

    Identifying and defining business priorities and needs in relation to communication, public relations and reputation management
    Identifying and assessing stakeholder environment and defining communications strategies that simultaneously addresses: accountability and transparency;media management; reputation management within the public domain and within Tullow Kenya BV.
    Ensure consistency of message from Tullow Kenya by working collaboratively with the Government and Public Affairs team.
    Manage Field Communications initiatives including media monitoring, community monthly newsletters and all field internal communications
    Liaise with Government and Public Affairs Team and Tullow Group to ensure that Tullow Kenya’s external communications builds and maintains brand awareness in line with the business objectives.
    Support the development and implementation of a consistent policy and approach to external corporate events including corporate sponsorships and donations etc.
    Identify media opportunities to promote awareness of Tullow’s Oil and Gas activities.
    Develop and/or review communications such as press releases, speeches, publications or events to convey the desired Tullow image.
    Compile crisis communication policy and serve as the principal contact for incoming communication from the media.

    Job Qualifications

    Degree in Business, Political Science or Communication studies
    At least 5 Years experience in corporate or public relations and/or communications
    Experience in media management
    Experience in development and utilisation of development communications
    Experience in working in a multidisciplinary and multicultural workforce in a remote location.
    Effective communication and organization skills.
    Demonstrates a high level of personal integrity
    Self motivated and uses initiative and judgment to attain the best results
    Establishes priorities and works with minimal direction
    Experience managing a field communications team

  • Manager, Advisory Manager,Transactional Solutions

    Manager, Advisory Manager,Transactional Solutions

    Investment Banking provides clients with a range of advisory and financing solutions. Specialising in high-growth emerging markets, our expert advisers work on mergers and acquisitions, capital restructurings and empowerment deals, as well as arranging finance for acquisitions, client projects and property transactions.
    Job Purpose
    Originate and execute investment banking transactions in East Africa adding to the profitability of the three Stanbic Banks in the region.Support the creation of a Sustainable Advisory business in East Africa.
    Key Responsibilities/Accountabilities

    Strategic Focus

    Understands the overall strategies of the Standard Bank Group, Standard Bank Africa and the three Stanbic Banks in
    East Africa, and how Investment Banking supports these strategies
    Develops and nurtures strategic relationships with clients to ensure that the strategy and business objectives of the client and Stanbic Bank are aligned.
    Business Acumen and Market Understanding
    Aware of and has an intimate understanding of the activities of traditional and non-traditional competitors.
    Understands the operating environment for investment banking transactions in the region.
    Understands the key drivers for advisory business in the focus segments for SBG and the clients operating out of East Africa.

    Client Profitability and Risk Management

    Conforms to the Bank’s risk policies and procedures.
    Monitors markets and pre-empt risk for both the client and the Bank.
    Demonstrates general understanding of all areas of risk associated with Advisory business.
    Drives a culture of proactive compliance – ensures that integrity, due skill, care and diligence is displayed always and observes proper standards of market conduct and acts in accordance with these standards.
    Works closely with CIB Heads/Regional Corporate Finance Head Head/Managing Directors in East Africa; and Product
    Specialists in Corporate & Investment Bank Johannesburg and Standard Bank London Limited to initiate structure and close advisory transactions.
    Looks to cross sell other Bank products on the back of relationships established with client CEOs, CFOs and other client senior managers
    Demonstrates intimate knowledge of the regulatory environment in the region affecting Advisory transactions including those emanating from Capital Market Authorities, Securities Exchanges, and Competition Authorities.
    Good understanding of legal and tax implications on transactions.

    Relationship Building

    Develops and maintains relationships with clients at Chairman, CEO and CFO level, and ensures other Bank seniors are also brought into these relationships.
    Establishes and maintains sound relationships with the various relevant regulatory authorities in East Africa.
    Appropriately balances technical input and marketing skills to address client environment and needs.
    Builds relationships across all hierarchical levels within and outside the Bank in order to develop a credible and relevant network, to ensure leading edge financial and market information.
    Service Delivery
    Provides advisory services to clients to grow value and achieve higher return on investment
    Originates deals – participates in client service teams and other forums to identify potential transactions that clients may wish to pursue and manages the preparation of, and provides input to, pitch presentations and attends pursuit meetings with clients
    Executes and manages all stages of the deal process for mandated buy-side and sell-side M&A deal processes:
    Reviews and builds financial models, conducts valuation and pricing analyses of merger & acquisitions and other transactions, including estimating the value of the proposed benefits of the M&A opportunitycompletes strategic investment analyses and advises clients on negotiation and deal strategy
    Oversees and manages due diligence processes
    Advises and helps clients identify risks and issues related to integration planning, timelines, and functional areas
    Advises clients on commercial and corporate finance mattes to be included in deal documentation

    People Management

    Demonstrates ability and willingness to work in a team with a flat structure.
    Ensures that Investment Banking staff with whom there is interaction remain highly motivated.
    Manages expectations with clients, the Global Advisory team, Head: Investment Banking East Africa and the Heads of
    Investment Banking in the three East African countries, proactively keeps these seniors fully in the picture regarding
    Investment Banking developments
    Provides on the job coaching to junior Investment Banking staff in the Team.

    Financial Management

    Understands the budget and target setting process and provides relevant and accurate input into this process.

    Preferred Qualification and Experience

    Finance accounting or a Business Management degree
    Previous participation in Advisory transactions.
    Relationship management principles and practice.
    Planning skills – knows how to leverage the expertise of the team.
    Experience in client management.

    Knowledge/Technical Skills/Expertise

    Corporate Finance and Mergers & Acquisitions experience.
    Sound understanding of the Investment Banking operating environment.
    Communication and Relationship facilitation
    Clear oral and writing ability is required for explaining and interpreting data and business information. Ability to motivate plans and tactics, business cases, options, benefits and systems/ operational issues at executive level.
    Very quick learner and ability to multi-task under great time pressure and for long hours.
    Comfortable with conducting presentations/ arguing/ negotiating business cases in group forums.

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