Jobs Kenya

Company Address: Address kenya

  • Manager, Business Support & Resolution (BS&R)

    Manager, Business Support & Resolution (BS&R)

    Job Details
    Risk Management: Understanding all risks – from the economic to the political – that could affect our global business, and offering guidance to all parts of the bank
    Job Purpose
    Manage the reporting obligations of the country Corporate Investment Banking (CIB), Business Support & Resolution (BS&R) team and provide support management to the country CIB recovery portfolio team.
    Key Responsibilities/Accountabilities
    Reporting

    To ensure that all Corporate Investment Banking (CIB), Business Support & Resolution (BS&R) reporting obligations are submitted in a timely manner.
    Circulate and submit Corporate Investment Banking (CIB), Business Support & Resolution (BS&R) Reports to appropriate recipients.

    Admin Support

    Along with the relevant risk and business partners, assess clients/accounts in order to optimise the bank’s profitability and limit exposure over the short, medium and long-term.
    To manage the administrative aspects for country Corporate Investment Banking (CIB), Business Support & Resolution (BS&R) – including all aspects of obtaining balances, managing, updating and maintaining information on all relevant systems; facility and legal documentation and default data base maintenance in terms of the SLA with Credit Analytics.
    Follow up on risk grade changes and account closure processes.
    Obtain information relating to Credit Bureau searches.
    To develop a sound understanding of litigation and recovery matter management, in the context of the relevant Insolvency Act and Companies Act.
    Ensure the security values are updated on relevant reports.
    Interact with internal stakeholders to clarify requirements, resolve problems and set priorities.
    Follow-up with liquidators and attorneys if and when the need arises.
    To check the regulatory reports regarding liquidation and insolvency matters and meetings and to highlight portfolio names published to the BS&R team.
    Business oriented solutions driven approach with acceptable risk as opposed to total risk minimisation approach.
    Conduct and support Kenya CIB BS&R portfolio team with in-depth research on relevant accounts, using the applicable systems and tools available, applying banking, legal and credit knowledge where applicable.
    To ensure the collation of all East African submission sheets (CIB and PBB) and ensuring they are shared with the BS&R team by business day 7. For the Kenyan CIB sheets, prepare the submissions and ensure that they contain accurate and current information. Invite relevant stakeholders to the Global and Regional Global Watchlist and NPL Committees.
    Swift closing out of any audit findings.
    Setting up Rapid Risk Reviews, regional East Africa Watchlist and NPL Committees sessions as well as ad-hoc NPL Committee sessions. Preparation of minutes on a timely basis.
    Ensuring that insurance is in place for all collateral in the NPL portfolio.
    Ensuring that the valuation reports are current as per the collateral policy in the NPL Portfolio.
    Participation in the close monitoring forum and regional East Africa Watchlist and NPL Committee.
    Running various provision scenarios to ensure that the right decision is made on the provision adequacy.
    Running of the IFRS 9 NPL model to ensure that the provision held is accurate and adequate where requested by the relevant committee or internal stakeholders.
    Monitor and implement payments from and to accounts where necessary.
    Understand the requirements of the various Companies Acts and Central Bank Regulations.
    Awareness of the Group Reference Guide (GRG); CIB Credit Policy and BS&R Mandate.

    Portfolio management

    Provide advice to various stakeholders on credit recovery and liquidation / receivership processes.
    Prepare and submit liquidation claims / appoint Receivers.
    Attend and prepare for meetings with creditors.
    Brief attorneys and counsel and oversee conduct of litigation on behalf of the Bank.
    Report to the Watchlist and NPL Committee and implement decisions there from, as well as update the relevant schedule/s on a monthly basis. Also prepare minutes in respect of Kenyan names for the Global Committees within the required time.
    Document and communicate relevant decisions to all relevant internal and external stakeholders.
    Preparation of submission to the CIB Specific Debt Provisioning Forum, while ensuring internal, IFRS, and regulatory provisioning requirements are met.
    Communicate provision numbers with Finance and Business Unit Heads.
    Participate in industry initiatives from time to time

    Preferred Qualification and Experience

    Degree in Business Commerce or equivalent
    3-4 Years in a similar role or equivalent
    Demonstrates a clear understanding of the role BS&R should perform within CIB and the consequent reporting requirements.
    Understands and manages strategic and operational risk including understanding and conforming to the relevant processes and procedures within BS&R and CIB. 
    Transaction experience preferable
    Credit experience preferable. Keen interest in building a career in BS&R

    Knowledge/Technical Skills/Expertise

    Competencies required in delivering accurate and relevant results and assessing risk including attention to detail, delivery of accurate and relevant research, proactive and timely delivery of requirements, ownership of problems, understanding of impact of non-delivery and sub-standard  performance
    Should be able to provide direction and strategic thinking where appropriate in relation to distressed and defaulted exposures. Sound business savvy and banking knowledge on the following: accounting and financial principles;general banking; corporate banking; and legal principles related to lending and collateral rights. And ability to translate and apply this knowledge to optimise positive outcomes

  • Business Support & Recovery Manager

    Business Support & Recovery Manager

    Job Details
    Risk Management: Understanding all risks – from the economic to the political – that could affect our global business, and offering guidance to all parts of the bank
    Job Purpose
    To identify, manage and provide advice in connection with Personal and Business Banking distressed and defaulted exposures in terms of the Business Support & Recovery (BS&R) Mandate
    Key Responsibilities/Accountabilities

    Responsible for management of NPL names (primary responsibility) with decisions approved through Ad-hoc and monthly NPL committees. Act as key account liaison to deal with queries and issues from Relationship Managers, Risk, Operations and Collateral Teams as well as with external professionals such as valuers, auctioneer’s, lawyers, receivers etc. on matters relating to Non-Performing Loans
    Along with the relevant Relationship and Credit Managers, assess clients/accounts in order to manage risk and limit exposure over the short, medium and long-term.
    Assess counterparties, the current security position and where appropriate take additional security. Participate and sometimes lead Rapid Risk Reviews in order to identify potential watch list and non-performing loans early.
    Oversee the drafting of sound legal documentations and scrutinise agreements including but not limited to facility agreements, consortium agreements, security sharing agreements and mortgage charges, in accordance with set risk parameters.
    Responsible for advising Personal and Business Banking on performing loans showing signs of distress (Watchlist names). Executed through Portfolio Rapid Risk Reviews and Watchlist Committees. Provide recommendations to improve business and banking risk and enhance customer relationships to Business and Credit Teams. Brief Heads of Business to enable them to lead negotiations with watch listed names.
    Responsible for recommending impairment requirement (provisions) to CRMC and PBB Specific Debt Provisioning Forum. Ensuring internal, IFRS, and regulatory provisioning requirements are met.
    Responsible for collecting and maintaining loan loss data. Database updated as and when exposures change, or material recovery event occurs.
    Develop and implement solutions for credit recovery on accounts in order to secure debt, stabilise accounts or turnaround where possible.
    Be involved and influence client visits and negotiations to manage credit recovery processes including restructure and or renegotiation of facilities.
    Provide advice to various stakeholders on credit recovery and liquidation / receivership processes.
    Document and communicate relevant decisions to all relevant stakeholders.
    Assist with relevant reporting returns and provide advice on these where required.
    Conduct in-depth research on relevant accounts, applying banking, legal and credit knowledge where applicable.
    Participate in industry initiatives from time to time

    Preferred Qualification and Experience

    Degree in Business Management or equivalent.
    3-7 years banking experience. Credit experience preferable.
    Keen interest in building a career in BS&R

    Knowledge/Technical Skills/Expertise

    Specialist knowledge Demonstrates a clear understanding of the role BS&R should perform within PBB and must be able to provide direction and strategic thinking where appropriate in relation to distressed and defaulted exposures.
    Sound business savvy and banking knowledge around:
    accounting and financial principles
    generally banking
    corporate banking
    Legal principles related to lending and collateral rights
    And ability to translate and apply this knowledge to optimise positive outcomes.
    Risk Management Understands and manages strategic and operational risk including understanding and conforming to the relevant processes and procedures within BS&R & PBB.
    Competencies required in delivering accurate and relevant results and assessing risk including attention to detail, delivery of accurate and relevant research, proactive and timely delivery of requirements, ownership of problems, understanding of impact of non-delivery and sub-standard performance.

  • Senior Analyst, Scored Lending

    Senior Analyst, Scored Lending

    Job Details
    Risk Management: Understanding all risks – from the economic to the political – that could affect our global business, and offering guidance to all parts of the bank.
    Job Purpose

    To source and transform data into information as input into effective credit portfolio insights and analytics for allocated PBB products/segments for the credit lifecycle for scored lending (e.g. originations, account management, collections) in line with PBB objectives.
    To automate relevant production reports to improve the reporting, data extraction and information preparation processes.

    Key Responsibilities/Accountabilities

    Business Requirements

    Sources appropriate data and prepares meaningful and accurate management information (MIS) for allocated portfolios to support Business, Operational, Credit and Finance Reporting.
    Collects and collates the appropriate data for report generation.
    Conducts in-depth analysis of user needs and prepares the appropriate reporting where required (based on urgency and priority)
    Executes all new reporting requirements.
    Provides the necessary big data where required based on business requirements.

    Data Transformation and Reporting

    Validates data accuracy by performing standard reconciliation – remediates any data discrepancies or escalates for assistance where required.
    Optimises current reporting processes and provides input into the development of reporting processes to meet timelines.
    Automates relevant production reports to improve the reporting, data extraction and information preparation processes through using appropriate scheduling toolsets.

    Reporting and Analytics process

    Extracts, stores, manipulates, processes, analyses and provides information for standardised and bespoke reporting.
    Continuously monitors and tests processes and data to detect errors in order to improve reporting efficiencies.
    Interprets data into information following collation of large sources of disparate data.
    Writes SAS/SQL coding in line with reporting requirements and as far as possible implements automated scheduling.
    Adheres to timelines for new and existing reporting requirements.
    Stays abreast of all changes of how the Customer Decision Engine (CDE) works to qualify and non-qualify customers for lending limits.

    Trend Analysis

    Analyses portfolio trends and any changes thereof followed by a detailed investigation to determine the root cause – extracts the relevant account level data as input into portfolio reporting.
    Identifies and highlights data quality issues that affect the accuracy of insights and analytics.
    Keeps up to date with insights and analytics best practice to ensure new and improved designs and products provide improved value to stakeholders.
    Identifies and reports any portfolio risk appetite breaches across the countries.
    Prepares reports on ROE portfolio performance.
    Reconciles all the daily/weekly/monthly reporting outputs and resolves any issues identified (such as operational issues).

    Governance

    Adheres to approved toolsets when setting up portfolio management reports.
    Adheres to data governance principles as prescribed by the Enterprise Data Office (EDO).

    Knowledge sharing

    Upskills country stakeholders on principles of data extraction, transformation and visualisation.
    Shares knowledge and information on data coding with the Country and Head Office Teams.
    Tracks usage of measurement tools created.

    Stakeholder Management

    Proactively communicates the progress of delivery of reporting requirements, where necessary.
    Discusses and negotiates timelines on reporting requirements (as it pertains to data) whilst ensuring regular standardised monthly requirements are still delivered (i.e. data extraction, manipulation and visualisation) and seeks line management approval where required if SLA’s could be breached.
    Manages and resolves escalated queries regarding data anomalies that are detected that impacts accuracy of reporting.

    Preferred Qualification and Experience

    A degree in business commerce or risk management or degree with a statistical focus e.g. BSc. SQL/SAS/Qlik proficiency is essential.
    3-4 years experience in credit data analytics within a personal and business banking environment with specific focus on the credit life cycle. Experience in (preferably credit) data exploitation and business intelligence development and implementation. Experience in the extraction, transformation and visualisation of data using bank approved toolsets e.g. SAS / SQL / Python / Qliksense.

    Knowledge/Technical Skills/Expertise
    Behavioural Competency

    Interpreting Data
    Examining Information
    Checking Details
    Documenting Facts
    Team Working
    Completing Tasks
    Meeting Timescales
    Understanding People
    Interacting with People
    Exploring Possibilities
    Producing Outputs
    Taking Action
    Upholding Standards

  • Administration Officer

    Administration Officer

    About the role
    It is a very exciting time for Leonard Cheshire’s International Team with an ambitious but well-planned growth strategy beginning to gain momentum we are looking for a number of motivated, innovative and positive people to join us on this journey of growth.
    This role will be the focal point for day-to-day administration, procurement, human resources, travel and logistics of Leonard Cheshire Kisumu office.
    About you
    This is an excellent opportunity for a skilled and motivated, very experienced Administration officer to step up to the next level to join our dynamic team based in Kenya. Reporting to the Operations Manager and liaising with the wider Leonard Cheshire Kenya management team in Kisumu you will ensure timely, efficient and compliant delivery of administrative, procurement, human resources, travel and logistics roles in Kisumu sub office.
    You will have experience in office administration from busy environment and reputable organization preferably International Non-Government Organization. You will demonstrate experience in wider operations to cover procurement, logistics and human resources roles.
    A degree from reputable institution is a requirement.
    About Leonard Cheshire
    Leonard Cheshire is one of the world’s leading charities supporting persons with disabilities. We believe that persons with disabilities should have the freedom to live their lives the way they choose – with the opportunity and support to live independently, to contribute economically and to participate fully in society.
    Our international development programmes support children in school and disabled adults into employment across Africa and Asia. We have established local partners in countries of operation whom we have worked with for a number of years. Our ambitious new five-year international strategy aims to enrich lives and promote independence for more than 100,000 people with disabilities across Africa and Asia.
    What we offer

    Fair and competitive pay rates
    A generous employer contribution to a company pension scheme or local equivalent
    Substantial annual leave, with the option to buy or sell leave
    Medical insurance
    Travel insurance if you travel with Leonard Cheshire

    Further information
    We seek candidates with a genuine commitment to the values and ethos of Leonard Cheshire who are excited by this opportunity to make a difference to the lives of people with a disability.
    Leonard Cheshire welcomes applications from all sections of the community.
    As part of our safer recruitment practices police check will be required for this role as well as the right to live and work in Kenya.
    Shortlisting for this role may take place as applications are received, therefore we reserve the right to close this vacancy once a suitable candidate has been appointed.
    Closing date: 13th May 2020

  • Wealth Advisory Manager

    Wealth Advisory Manager

    Job Purpose

    Investments
    Provide specialist Investment advise to clients and Relationship Managers to meet Clients’ desired risk/investments and feedback to ensure provision of best solution.
    Liaise with product specialists within the central WM Product Development team to discuss client requirements and feedback to ensure provision of best solutions.
    Provide portfolio analysis and liaise with Clients on own portfolio to feedback on portfolio performance and seek opportunity to cross sell and deepen wallet share.
    Work with assigned RMs/ Branches to increase penetration of investment products within segments by 10%
    Alignment to WIDEN.

    Key Responsibilities/Accountabilities

    Investment Advise

    Provision Provide advise on quality of clients existing portfolio based on sound assets allocation principles. Understand client risk appetite, investment preference and return expectation through consultation with Client Advisor and indirect client meeting.
    Trusted investment Advisor of choice e.g. acts as sounding board for competitor proposals. Provide timely analysis of market and product information
    Be capable of addressing multi-assets class and different products requirements. Review client investment portfolios on an annual basis.
    Educate client on new product ideas.

    Solution Generation

    Provision of relevant solutions given client needs/objectives.
    Understand specific client issues, including restrictions to provide optimal solutions Identify opportunities/solutions from the wider Stanbic Bank which benefit the client Focus on suitability of investments for clients.
    Sales Direct marketing to certain clients and co-marketing with Relationship Managers Deliver solutions/proposals which lead to action by clients
    Promote higher share of wallet from clients.

    AML&CDO

    Ensure that the Anti Money Laundering requirements are followed as follows:
    Take all reasonable steps to verify and identify our customers.
    Retail adequate records of identification, account opening and transactions
    Make prompt reports of suspicion transactions using the right internal channels.
    Raise awareness on Money Laundering prevention by training all staff/attending training sessions.

    Transaction Execution

    Timely and accurate dealing of Clients’ orders
    Track and provide regular feedback on processed transaction/solution to clients
    Risk Management Maintain an adequate control environment and operational procedures to prevent loss from non-adherence to controls.
    Make sure you are aware of and comply with data confidentiality requirements.
    Comply with the requirements of the Group

    AML Policy and procedures, in particular;

    Comply with local legal requirements.
    Remain alert to the risk of money laundering and assist in the Bank’s effort in combating the vice.
    Adhere to the key principles of knowing our customers, identification and verification.
    Report suspicious activities regarding money laundering and terrorist financing and not to disclose that a report is made tipping of the customer.
    Adhere to the Group and local record retention requirements.
    Attend all scheduled training on money laundering and complete related e-learning modules.
    Observe the group Sanctions Policy and support the implementation of prevailing sanctions.

    Governance

    Make sure all general legal and regulatory requirements relating to specific activity are complied with.
    Make all information is handled appropriately where necessary exposure to information which may be confidential or sensitive should be notified to Control Room and/or Legal & Compliance.
    The staff operates within the highest standards of AML Management and other control as stipulated by the Bank and regulators.
    Be aware of and comply with Group policy, local laws and Regulators relating to the prevention of Money Laundering and Terrorist Financing.
    Ensure you remain alert to the risk of money laundering and assist in the Bank’s effort in combating it by adhering to the key principles in relation to: identifying your customer, knowing your customer, reporting suspicious, safeguarding records and disclosing suspicious to customers.  

    Regulatory & Business conduct.

    This includes the responsibility for the conduct of individual in sales by ensuring behaviours set out in the Group Code of Conduct are followed and that the business/country/function achieves the outcomes set out in the Principles and Pillars.
    Take personal responsibility for understanding the risk and compliance requirements of the role.
    Understand and comply with, in letter and spirit, all applicable laws and regulations, including those governing anti-money laundering, terrorist financing and sanctions; the Group’s policies and procedures; and the Group Code of Conduct.
    Effectively and collaboratively identify, escalate, mitigate and resolve risk and compliance matters.
    Embed the Group’s values and code of conduct to ensure that adherence with the highest standards of ethics and compliance with relevant policies, process and regulations among employees form part of the culture.
    Local regulator prescribed responsibilities and Rationale for allocation.

    KEY PERFORMANCE MEASURES

    Direct Contribution to: Retail revenue as derived from investment services and overall profitability of the bank. Attainment and maintenance of customer perception of Stanbic as a ‘Trusted Advisor’ in Wealth Management
    Indirect contribution: Overall image of Stanbic in the market place. Operational efficiency and service levels to Consumer Banking customer.

    IMPORTANT RELATIONSHIPS

    External Stanbic Bank customers. Non-Stanbic investment customer Members of the public
    Internal Branch Staff Regional Managers Wealth Relationship Managers

    Preferred Qualification and Experience

    Complexity Understanding products and markets that are highly fluid and technical.
    Remaining current with day-to-day offshore market issues, development and customer demands.
    Analysing customer portfolios and development of compelling and profitable alternatives.
    Judgement Identifying and prioritizing customer investment objectives while balancing risk taken.
    Effectively determine and manage allocation of time to specific job-related activities in order to achieve targets
    Able to recommend type of IS product but not specific; fund/securities.
    Relevant University Degree from a Recognized University.
    4 years of experience in Wealth investment Advisory field.

    Knowledge/Technical Skills/Expertise

    Sound knowledge of the company’s laid-down policies and procedures.
    Sound and technical knowledge of operational systems.
    Knowledge of the Regulations in force.
    Sound and technical knowledge of trading systems in use in Brokerage.

  • Sales Generation Consultant

    Sales Generation Consultant

    Product details;
    WHAT’S IN THE BOX for our 22” LED Digital Solar Tv System.

    1x 22″ tv set with inbuilt smart lithium ion battery powering the Tv for 10 hrs daily.  
    2x 3W LED solar bulbs and 6m connection cables with own switch.
    1x 30W solar panel with cable and mounting bracket
    1x Smart antenna VHF/UHF
    1 complete multi-tool with light screwdriver.
    1x Tv stands.
    • 1xTv manual/user guide with user friendly remote control and dry cells.

    Opportunity-We are currently expanding across Africa hence seeking experienced sales gurus to work with us as lead generation consultants enabling us connect with high value  strategic off-grid solar distrbution partners to be appointed as exclusive distributors for our solar powered Tvs in their Countries.
    Leading NGOs & key corporates  passionate about off-grid rural electrification can also buy our Tvs for their projects across Africa.

    We are looking for consultants with top level experience in generating sales leads for high value off-grid solar solutions across Africa and beyond.We highly prefer consultants with high network and connections  of importers, retailers, and NGOs within the solar energy sector across Africa and South America markets .
    Target Markets- Kenya, Uganda, Botswana, Zambia, ZImbabwe, Namibia,Tanzania, DRC Congo,
    Offer: We shall pay $7500 Competetive consultancy package to successfull consultants. These is a target based consultancy role. More details shall be shared during interviews.

    NB/ These is a part-time consultancy role; NOT a full-time job.

  • Teller/Clerk – Nairobi and Up-Country Branches Quality Assurance and Control Officer Operations Officer, Reconciliations

    Teller/Clerk – Nairobi and Up-Country Branches Quality Assurance and Control Officer Operations Officer, Reconciliations

    Job Purpose

    Provide a consistently high quality frontline transaction service to customers encompassing the cashing of cheques and other items, acceptance of deposits and the provision of change.
    Understand the risks associated with the control and handling of cash, and maintain effective controls to manage these risks.
    Proactively cross sell bank products to our customers with focus on transactional business and digital channels in line with the Performance Contract.
    Maintain a high level of integrity and ethical standards.

    Key Responsibilities/Accountabilities

    Telling

    Attend to cheque encashment and withdrawals in all accepted currencies according to laid-down procedures.
    Attend to change transactions. Accept cheque and/or cash deposits in all accepted currencies, according to laid-down procedures.
    Assist with finalizing cash transactions captured by officers who do not operate tills.
    Ensure that cheques included in deposits are checked in terms of Duty of Care obligations.
    Ensure that all items cashed are within laid-down limits and refer all transactions exceeding limits to the appropriate area for authorization.
    Ensure that items cashed are technically correct and signed, according to laid-down instructions.
    Attend to value transactions, e.g. Financial Transfers etc, according to customized job description.

    Control of cash

    Ensure that all laid-down policies and procedures regarding the handling, locking away and security of cash are adhered to.
    Ensure that cash holdings are kept within prescribed limits at all times.
    Balance cash daily and report any differences promptly.

    Pro-active selling

    Identify opportunities for migrating customers to more appropriate and cost-effective channels. i.e. Mobile/Internet/Till to bank/Nbol/BNAs whichever is most suitable.
    Identify and close on quality sales as per the Performance Contract.

    Compliance

    Responsible for the implementation and adoption within the Branch of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes. This includes the consideration and approval of customers including those that require being subjected to Enhanced Due Diligence for on-boarding and continued business.

    Preferred Qualification and Experience

    Relevant Degree from a recognized University
    Relevant Diploma from a recognised Institution of Higher Learning
    Minimum of C+ mean grade at KCSE or Division II at O level Minimum of grade C in Mathematics, English or Kiswahili
    Professional Qualifications Banking examinations desirable but not essential.

    Knowledge/Technical Skills/Expertise

    Sound knowledge of the bank’s laid-down policies and procedures related to telling.
    Sound knowledge of the legal aspects regarding cheques and cash handling.
    Sound knowledge of the applicable device handling.
    Knowledge of teller service standards.
    Knowledge of the Branch power system as it relates to telling.
    Basic knowledge of the functions of other departments within the branch.
    Attendance of the relevant Bank training courses, e.g. product knowledge, sales skills

    go to method of application »

  • Database Administrator

    Database Administrator

    Job Purpose
    To ensure effective and efficient management and support of Oracle Databases and other Oracle related applications. This also entails analyzing, documenting and proposing solutions for bank wide business areas and preparation of both functional and technical database system specifications (FSS & TSS) documents.  Focus on database system optimization through analysis and development with respect to the database systems in order to ensure that desired functionality and performance is achieved as required by business. This role is also charged with designing and development of appropriate solutions as required by business to advance tactical and strategic initiatives.
    Key Responsibilities/Accountabilities

    Proficiency in Oracle versions 10g, 11g and 12c, Oracle Cloud Control and Oracle ASM.
    Strong understanding of Oracle relational databases, data structures, and SQL.
    Responsible for ensuring availability and performance of the production and test databases that support the core banking application.
    Work with the team to ensure that the associated hardware resources allocated to the databases and to ensure high availability and optimum performance.
    To proactively monitor the database systems to ensure secure services with minimum downtime.
    Responsible for providing trend analysis to the service management team to enable them to make informed decisions regarding resource management.
    Responsible for all Oracle developments that are aimed at ensuring efficient management and use of the databases and ultimately aid all the application initiatives.
    Responsible for problem escalation to third parties as appropriate.
    Responsible for improvement and maintenance of the databases to include rollout and upgrades.
    Responsible for testing of all Oracle database changes including fixes, patches and upgrades in line with the laid down change control policies. Responsible for implementation and release of database changes after thorough and comprehensive tests with sufficient engagement with all stakeholders e.g. application and infrastructure teams.
    Responsible for the management and support of Oracle Data guard solution with a view of ensuring a consistently efficient backup process which ultimately aids IT efforts of meeting the established Service Level Agreement (SLA) with business.

    Preferred Qualification and Experience

    Bachelor’s degree in Computer Science or a related discipline.
    Work experience required, 5 years of experience in design and administration of logical and relational databases or systems analysis required.
    Experience in the financial services industry is a plus.

    Knowledge/Technical Skills/Expertise

    Oracle Certified Professional
    Business Continuity certification and ITIL will be an advantage

  • Universal Sales Consultant

    Universal Sales Consultant

    Job Purpose
    A role whose aim is to on-board and/or cross sell to new and existing customers by contacting them at their predictable churn points with a view to proactively exceed expectations.
    Key Responsibilities/Accountabilities

    SALES
    Conducts a thorough financial needs assessment and recommends the most appropriate products and services for personal and Business customer’s immediate and future financial needs at the branch.
    Identifies and cross sell all products including, Vehicle and Asset Finance (VAF), Digital Channel, Card, Home Loans, Agency Banking, Banca and others.
    Conducts and drives campaigns at branch, targeted at personal and business banking customers.
    Provides the following services to Personal Banking:
    Promote and sell a range of PB product offerings and solutions that meet the financial needs of Personal customers (i.e. Blue, Silver, Executive and Private Banking).
    Acquire and open new personal accounts according to customer needs.
    Collaborate with Customer Care Centre (CCC) to Cross sell additional products and services to existing and new Personal Banking customers.
    Provides the following services to SME Banking Customers:
    Promote and sell a range of Enterprise Banking product offerings and solutions that meet the financial needs of the business customers
     
    CUSTOMER SERVICE
    Attends to Personal Banking and SME customer service requests and refer requests outside of scope to the relevant area for example: Enterprise Direct; Home Loans; VAF, and follow up on the query resolution in order to provide feedback to the customer.
    Engages with priority clients on a re-active basis as required and ensure that the client need is addressed appropriately by either attending to the request or handing it over to the relationship manager.
    Provides the following service to Personal Banking and SME Customers:
    Conducts customer on boarding as per defined processes for new accounts and explain credit loan facility options and qualifying criteria to customers.
    Attends to customers on the overflow of customer service requests.
    Proactively promotes the adoption and drive awareness for digital banking channel and Enterprise Direct
    LENDING & RISK MANAGEMENT
    Identifies and manages business risks from both a customer and bank perspective by ensuring that appropriate control mechanisms are in place to minimize risk exposure. Example verifying signatures.
    Conducts Know Your Customer (KYC) for personal and business customers as per defined guidelines in order to minimise fraud. Reports identified fraudulent incidents immediately.
    Provides the following services to Personal Banking customers:
    Guides personal customers in the completion of credit application information requirements for example balance sheets as part of the application process
    Captures and process scored credit applications for personal customers within the confidential limit of authority and Behavioural Risk Indicator (BRI) scores and notify customers regarding the approval or decline of credit loan facilities.
    Informs customers of their terms and conditions of credit approval in accordance with the requirements in Standard Bank’s policies as well as the Code of Banking practice.
    Actions credit violations reports daily as per laid down procedures for personal lending
    Provide the following services to SME T2 Customers:
    Creates profile on the credit work-flow system for New SME Tier 2 walk-in customers with lending needs so as to assist Enterprise Direct in the credit application process
    Conducts physical verification and call reports on SME Tier 2 customers so as to assist Enterprise Direct in the credit application process.
     
    LEGISLATIVE COMPLIANCE & GOVERNANCE
    Complies to the following:
    Regulations and legislation that specify the identification of customers and related record keeping.
    All applicable local legislative requirements in terms of credit granting, consumer engagement, customer treatment and corporate governance.
    All internal risk related policies and guidelines.

    Preferred Qualification and Experience
    Diploma in relevant Business and Sales field

    Experience

    3-4 years sales experience
    Proven successful track record in sales and service across Personal and Business Banking.
    Extensive branch and bank product knowledge.
    Previous experience within the Personal banking environment and /or Business Banking

    Knowledge/Technical Skills/Expertise

    Customer Understanding

    The ability to analyse customer needs by engaging with them, Prompting conversations to derive information that can be passed on as a lead to a business banker
    Applies concepts without requiring supervision, able to provide technical guidance when required

    Product Knowledge

    Knowledge and understanding of the features, benefits and pricing of the products and services on offer to personal banking
    Application and Submission Verification – The ability to verify, scrutinise and assess account application submissions received
    Account opening and maintenance
    Understands and applies account application and submission processes and related activities.

    Product Related Systems

    The understanding of how product applications are captured on systems and the inputs required and outputs received from the systems for customers.

    Customer Acceptance and Review

    The ability to assess if the client qualifies to receive the services applied for based on established parameters and criteria for personal customers.
    Degree of original thought required to solve problems – Differing situations within boundaries of experience
    The job holder will be required to interpret the problems logically with a thorough understanding of the Client Service teams’ processes and procedures – providing solutions that are appropriate for the client and the Bank by application of bank processes, procedures, products and compliance requirements.

    PLEASE NOTE: All our recruitment and selection processes comply with applicable local laws and regulations. We will never ask for money or any form of payment as part of our recruitment process. If you experience this, please contact our Fraudline on +27 800222050 or forward to TransactionFraudOpsSA@standardbank.co.za

  • Marketing Coordinator

    Marketing Coordinator

    We are looking for a Marketing Coordinator to be based in our Nairobi Office.
    The marketing Coordinator manages the day to day marketing activities of the organization and long term marketing strategy for the company.
    Duties of the Marketing Coordinator include:

    Managing all marketing activities for the company and any other activities within the marketing department.Assisting team members with day to day marketing tasks and coordinating marketing projects and activities as requested.
    Planning and implementing promotional campaigns as well as coordinating marketing campaigns with sales activities.
    Overseeing the social media strategy for the company ensuring it aligns with the company’s brand. Managing the organization’s Social Media accounts ensuring all copy is relevant for the different platforms. Maximizing followers on social media platforms such as Facebook, Twitter, Google plus and Pinterest. Working with the marketing team to look at ways social media can work within wider campaigns. Analyzing social media insights to guide future social media campaigns. Keeping up to date with changes and advances in social media and advising on new channels and approaches to adopt. Engaging with customers through the use of social media.
    Creation and publication of all marketing material in line with marketing plans.
    Manage and improve lead generation campaigns, measuring results. Monitor and report on effectiveness of marketing communications.
    Track all marketing activities by keeping abreast of market changes and the marketing mix used by players in industry.
    Assisting with the production of artwork, sourcing images, print buying and checking copy.
    Engaging with customers through the use of social media.
    Developing a content calendar across all platforms ensuring a constant supply of relevant content

    Requirements of the role

    Ideally a degree/Diploma in marketing.
    Previous experience in a similar marketing role.
    Design skills including graphics and web design.
    Confident and outgoing personality.
    Ability to work effectively under pressure and to tight deadlines.
    Excellent understanding of digital marketing, search engine optimization and how social media impacts this.
    Articulate and professional communication skills.
    Passionate and results driven individual.