Jobs Kenya

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  • Branch Manager – Malindi

    Branch Manager – Malindi

    Job Purpose
    Ensure that all customers receive a consistently high quality service by effectively managing and developing all available resources (staff, systems, processes) and ensuring that a strong customer-focused service culture becomes entrenched in the branch.
    Ensure that cross-selling opportunities are actioned and customers are migrated to more appropriate and cost-effective channels.
    Pro-actively identify and assess the risks faced by the branch and maintain an effective system of controls to reduce exposure. Maintain a high level of integrity and ethical standards.
    Key Responsibilities/Accountabilities
    Customer service
    Ensure that customer service standards are set and maintained in line with the requirements of each market segment.
    Ensure that customer complaints are monitored, trends and root causes identified and addressed at source to prevent recurrence.
    Ensure that customer needs are anticipated and met through provision of appropriate products and services via the most suitable channel.
    Ensure that opportunities to migrate customers to more appropriate, cost effective channels are identified and actioned.
    Ensure efficient, customer-orientated switchboard and telephone procedures.
    Legislative compliance
    Conduct a needs analysis to identify customer needs effectively when opening new accounts or giving product advice.
    Complete disclosure to the customers in terms of accreditation, service fees, and commission.
    Ensure proper record keeping.
    Risk management
    Ensure that laid-down instructions are adhered to by all areas under control.
    Identify major risks affecting the support function and ensure the necessary steps are taken to measure, monitor and control these risks.
    Ensure maintenance of an effective control structure, with control activities. defined at each level and duties appropriately segregated.
    Monitor internal controls to ensure their adequacy and effectiveness. Recommend revision of controls to Operations, where appropriate, to address new or previously uncontrolled risks.
    Maintain a culture within the branch that emphasises and demonstrates the importance of internal control to all staff.
    Ensure that all routine controls relating to new business are applied effectively, with particular emphasis on routine compliance.
    Ensure effective compliance with agreed limits of authority and levels of access to systems and information.
    Sales management
    Develop micro market sales plans to achieve responsive sales budgets/targets for branch (MLM).
    Gain a sound understanding of the different local market segments in the branch’s area of operation.
    Keep up to date with changes and developments in the local market/area.
    Manage the sales tracking system and provide coaching and feedback to the team.
    Coach the sales team on product knowledge and making the most of cross-selling opportunities.
    Assist subordinates in generating meaningful and value-added customer solutions, thereby achieving maximum business development.
    Ensure effective use of lead generation system as lead management tool.
    Preferred Qualification and Experience
    Relevant University degree
    Institute of Bankers or related qualification would be an advantage.
    Experience A seasoned banker with about 7 years branch banking experience.
    Experience in managing a diverse range of people and activities is essential.
    Knowledge/Technical Skills/Expertise
    Comprehensive knowledge of bank’s laid-down policies and procedures relating to all areas under control.
    Knowledge of the Retail Banking value proposition.
    Knowledge and understanding of the Area sales and service strategies.
    Thorough knowledge and understanding of local target market profiles.
    Thorough knowledge of the products and services applicable to the local market/s.
    Knowledge of the socio-political and economic dynamics affecting the local market/s.
    Knowledge of the Code of Banking Practice.
    Knowledge of Managing Local Market sales principles. Knowledge of business economics and financial management principles and practice. Knowledge of risk management and credit principles, including an understanding of the terms and conditions of sanction.
    Knowledge of branch accounting and transactional procedures, systems and processes.
    Knowledge of Human Resources management principles, including group dynamics.

    Apply via :

    careers.peopleclick.eu.com

  • Compliance Specialist, Middle Africa

    Compliance Specialist, Middle Africa

    Novo Nordisk is looking for a motivated and self-driven individual to take up the role of Compliance Specialist. This person may be based in Nairobi, Kenya/ Abidjan, Ivory Coast or Dakar, Senegal and will be responsible for providing governance support to the affiliate as part of the Legal and Compliance department, to all the countries in the Middle Africa Affiliate.

    The Responsibilities

    Risk Management implementation across the affiliate.
    Carrying out internal and external audits.
    Training internal and external stakeholders on Business Ethics (BE) and other governance matters.
    Ensuring a fit for purpose Compliance Framework for the affiliate through relevant reviews and testing.

    Champion and main coordinator of the affiliate’s Business Ethics Third Party Representative (TPR) process to ensure documentation completeness.

    Qualifications

    To qualify for the position you must have:

    Minimum, a Bachelor’s degree, preferably in Law, Health or Biological Sciences, Commerce, Finance or other Pharma related disciplines.
    5 years’ working experience in a corporate setting preferably with a Multinational Corporation.
    Previous roles; in governance either in Finance or the Law, in the Pharma industry, or with an audit firm in addition to fluency in French will be added advantages.

    At Novo Nordisk, we use our skills, dedication and ambition to help people with diabetes. We offer the chance to be part of a truly global work place, where passion and engagement are met with opportunities for professional and personal development.

  • Compliance Specialist, Middle Africa Supply Chain Manager

    Compliance Specialist, Middle Africa Supply Chain Manager

    The Responsibilities:
     

    Risk Management implementation across the affiliate.
    Carrying out internal and external audits.
    Training internal and external stakeholders on Business Ethics (BE) and other governance matters.
    Ensuring a fit for purpose Compliance Framework for the affiliate through relevant reviews and testing.
    Champion and main coordinator of the affiliate’s Business Ethics Third Party Representative (TPR) process to ensure documentation completeness.

    Qualifications
    To qualify for the position you must have:

    Minimum, a Bachelor’s degree, preferably in Law, Health or Biological Sciences, Commerce, Finance or other Pharma related disciplines.
    5 years’ working experience in a corporate setting preferably with a Multinational Corporation.
    Previous roles; in governance either in Finance or the Law, in the Pharma industry, or with an audit firm in addition to fluency in French will be added advantages.

    At Novo Nordisk, we use our skills, dedication and ambition to help people with diabetes. We offer the chance to be part of a truly global work place, where passion and engagement are met with opportunities for professional and personal development.

    go to method of application »

  • Country & Study Start-up (SSU) Manager, Kenya

    Country & Study Start-up (SSU) Manager, Kenya

    The position

    Country & Study Start-up (SSU) Manager, Kenya who will function as a subject matter expert on all SSU and Clinical Trial Management related activities in the country/region, oversees and leads SSU activities in collaboration with other clinical research stakeholders and serves as a leader for local/global SSU process improvements and patient recruitment strategies. As a Country Study Manager, this role will provide direction and leadership to one of more local study teams (LSTs).

    The Role Entails The Following Responsibilities

    Coordinate guide and assist with all study start up activities prior to site activation.
    Maintain up to date knowledge, ensure adherence and compliance with local regulatory requirements and associated documentation.
    Review, analyze and collate metrics to ensure processes are in place that drive efficiency and reduction of timelines across start up activities.
    Assist with label preparation and approval (local label representative) for studies in collaboration with local regulatory department.
    Track metrics and study start-up timelines to identify trends and opportunities for improvement
    Negotiate contracts and study budgets with sites during the study start-up phase to ensure finalization.
    Establishes Study Timelines, Budget, Resource, Risk and Quality Plans
    Manages the Delivery of Study Activities in Order to Meet Study Plans
    Is accountable for all local CCO regulatory, ethical and administrative submissions
    Develops and maintains effective working relationships with, and is the primary contact for, key stakeholders, e.g. Pharma Business, GSM, functional management

    Who You Are
    You are passionate about the impact on patients you can have, you are playful with the uncertainty the dynamics of the country served will bring whilst you will stay your course towards the long-term vision? You are a self-starter and energized by new learning opportunities the cultural and market environment will provide you? Then you are the individual we look for. In order to set you up for success you require the following qualifications, Mindset and Behaviors

    University degree or equivalent in a medical/science-related field and or 5 years proven experience in Clinical Research Management or related industry.

    Proven clinical development experience on the operational aspects of conducting clinical studies including vendor/CRO management, leading/working as part of a development team, implementing clinical development plans and coordinating study level activities to deliver data for filing or publication purposes including interaction with local Business Units.
    Experience in project management including implementation of risk management plans and management of complex study budgets and resourcing plans.
    International travel required.
    Good stakeholder management and the ability to effectively collaborate across a global organization.
    Ability to influence, act as a change agent, build consensus and manage conflict in challenging situations.
    Ability to work as part of a team.
    Strong verbal and written communication skills.
    Excellent listening and decision making skills.
    Well-organized, detail oriented professional and ability to prioritize and make decisions.
    Highly self-motivated; able to lead initiatives with authority.

    Are you inspired and energized by the opportunity to co-create the future of patients in Kenya and the East African region? If yes, then make your mark and apply to this exciting opportunity!

    Roche is an equal opportunity employer.
    Research & Development, Research & Development > Clinical Operations

  • Senior Manager Product Services Head, Information Technology (IT) Operations Manager, Digital Payments and Self Service Channels

    Senior Manager Product Services Head, Information Technology (IT) Operations Manager, Digital Payments and Self Service Channels

    Job Details
    Information Technology: Systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and production
    Job Purpose
    To manage the Production Services Unit and provide efficient and effective IT Technical Support to all entities by ensuring the bank’s IT Infrastructure is stable, in optimum working condition at all times and to lead transformation through Research & Development (R&D) and Innovation.
    Responsibilities
    Direct and manage the Production Services Team including ensuring that the bank’s performance tracking and management mechanisms are in effect.

     Direct and manage the Production Services Team including ensuring that the bank’s performance tracking and management mechanisms are in effect;
    Core banking and Business Systems
    Networks and Infrastructure
    Database Management
    Management Information and Business Intelligence
    Open Systems and Storage
    VMware and Wintel
     Provide leadership and strategic direction for the function, ranging from planning and budgeting to motivational and promotional activities expounding the value of the Production Services Unit.
     Develop team targets and set realistic goals for each member of staff in the Production Services Unit.
    Provide effective and efficient service to our internal and external clients through develop, maintain and retain a technically and professionally competent staff skilled in current and emerging technologies to mazimise business benefits.
    Build coalition with centre (Standard Bank Group) innovation teams
    Develop and drive IT strategy that is aligned to overall business strategy

    Lead the development of the Production Services strategy (Stability, optimisation and transformation) and align it to the overall Business Strategy.
    Influence the future of the business through technological innovations, research and development.
    Chart Technology Road Map for the bank
    Develop processes and systems to adequately support future business growth
    Provide technical advice on new technology that is appropriate to banking services and ensure implementation of solutions that meet requirements
    Be involved in decision making, strategic planning of the IT department.

    Install and implement infrastructure and related systems on the production and disaster recovery systems in line with Group standards
    Take a leading role in ensuring that installation and implementation of infrastructure and related systems are done on the production and disaster recovery systems in line with the service level agreements that the IT Department has with branches and Head office departments.
    Optimise existing infrastructure
    Procure appropriate IT equipment (servers, computers, network equipment, UPS etc) that would support the required service delivery to customers in line with the bank’s development needs.
    Ensure timely and efficient provision of technical support by third party vendors to the bank’s telecommunication equipment, servers and other IT related equipment.
    Drive standardisation of platforms and solutions in order to ensure systems stability.
    Participate in project implementations by being the IT representative on projects as elected and ensure completion within budget and set timelines.

    Qualifications

    First Degree in Information Technology or Computer Sciences or equivalent
    Certifications in project management (Prince2); ITIL Foundation

    Knowledge/Technical Skills/Expertise

    7-10 years experience in similar role, with at least 5 years management experience.
    Must have thorough knowledge of different computer systems.
    Technically competent with knowledge of systems management, development and implementation methods and infrastructure.
    Banking/financial industry experience would be an added advantage

    go to method of application »

  • Quality Responsible Pharmacist (Fixed Contract)

    Quality Responsible Pharmacist (Fixed Contract)

    The position

    Quality Responsible Pharmacist is a fixed term 1 year contract attached to the medical team.

    The Role Entails The Following Responsibilities

    Proactively monitors and oversees external regulatory changes affecting affiliate quality and compliance.
    Drives the Affiliate Management Review Process ensuring that key quality or compliance issues are communicated effectively to senior management and appropriate actions are taken.
    Works in partnership with key affiliate stakeholders and Quality Country Cluster Lead (QCCL )to maintain quality standards and to support continuous improvement in the Affiliate.
    Leads the Risk Management Process for Medical Compliance at local level to proactively identify, manage and treat risks in order to support the business objectives of the local organization.
    Drives and enables the overall CAPA Management process at local level.
    Ensures the implementation of global processes and process improvement initiatives in their affiliate with the necessary local subject matter experts in collaboration with the Quality Country Cluster Lead (QCCL)

    Who You Are

    You are passionate about the impact on patients you can have, you are playful with the uncertainty the dynamics of the country served will bring whilst you will stay your course towards the long-term vision? You are a self-starter and energized by new learning opportunities the cultural and market environment will provide you? Then you are the individual we look for. In order to set you up for success you require the following qualifications, Mindset and Behaviors

    Bachelor degree in science or biology related field.
    Understanding of Quality Principles related to ISO 9001.
    Good stakeholder management and the ability to effectively collaborate across a global organization.
    Ability to influence, act as a change agent, build consensus and manage conflict in challenging situations.
    Ability to work as part of a team.
    Strong verbal and written communication skills.
    Excellent listening and decision making skills.
    Well-organized, detail oriented professional and ability to prioritize and make decisions.
    Highly self-motivated; able to lead initiatives with authority.
    Fluency in English and local language.

    Are you inspired and energized by the opportunity to co-create the future of patients in East Africa? If yes, then make your mark and apply to this exciting opportunity!

  • Manager, Internal Audit

    Manager, Internal Audit

    Job Purpose
    The role provides support in ensuring the achievement of the Internal Audit function objectives which is to provide independent, objective assurance and consulting services that are designed to add value and improve the Bank’s operations.
    Assist the Bank and the Group in accomplishing its objectives by bringing a systematic, disciplined approach to the evaluation and improvement of the effectiveness of risk management, control and governance processes.
    Key Responsibilities/Accountabilities

    The Audit Manager will be charged with the responsibility of providing assurance to various stakeholders, that risks are effectively managed to an acceptable degree and the responsibility of providing professional input and support to audit teams and respective auditee’s on audit issues.
    Complete risk assessments and contribute to the audit planning process.
    Carry out audits, ensuring effective planning, execution, and reporting.
    Track audit issues with a view to assist management in ensuring that the agreed resolution action plans are implemented timeously to mitigate risks.
    Responsible for the implementation and adoption (within the Department or Section) of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes to the extent they relate to / are applicable to the department.
    Key performance measures
    Leading and building a team of competent and engaged individuals with sufficient knowledge, skills, experience and professional certifications to meet the requirements of the function.
    Contribution to the successful achievement of Group Internal Audit strategic objectives.
    Design and implementation of a comprehensive, robust and fit for purpose audit approach and capability for the assignments on the plan.
    Efficiency and effectiveness – including leveraging other assurance providers to manage end-to-end assurance chain (embed combined assurance), and deployment of appropriate techniques, methods and approaches (such as data analytics) to enhance efficiency and effectiveness, etc.
    Reporting significant issues related to the risk management, control and governance processes of entities within the Group. This includes the reporting of emerging trends and the provision of potential improvements to those processes and information concerning the resolution of such issues.

    Preferred Qualification and Experience
    Professional Qualifications and experience

    Holders of a university degree preferably in Accounting, Economics or Finance and/or full professional Accounting qualification with a reputable body such as CIIA, CIMA, ACCA, CPA or CA.
    Possess relevant technology skills including data analytics or information systems auditing skills. Proficiency in use of data analytics tools preferably with demonstrable scripting skills.
    Minimum of 9 years of diversified experience in auditing including experience in a supervisory position.
    Relevant experience in a banking environment is essential.

    Knowledge/Technical Skills/Expertise

    Effective leadership skills and experience in providing strategic and tactical direction and focus to a team of audit professionals.
    Relationships management: Establish relationships that facilitate effective engagement with senior levels of management and executives without compromising independence, objectivity and ethics in any way.

  • Technical Project Manager – Inclusive Education (05701)

    Technical Project Manager – Inclusive Education (05701)

    About The Role

    It is a very exciting time for Leonard Cheshire’s International Team with an ambitious but well-planned growth strategy beginning to gain momentum. We are looking for a motivated, innovative and positive person to join us on this journey of growth.

    This role will be the lead, to ensure high level delivery, compliance, reporting and innovation, in our forward-thinking programmes that promote inclusive education for persons with disabilities.

    The role will also manage external relationships and programmes budgets, technical experts, workflow and prioritisation as well as monitoring the programme activities for learning dissemination.

    About You

    This is an excellent opportunity for a skilled and motivated, experienced Technical Programme Manager to step up to the next level to join our dynamic team based in Kenya. Reporting to the Senior Programme Manager and liaising with the wider Leonard Cheshire International Team, consortia members, and other external actors, you will ensure the high-level delivery of our Inclusive education programmes.

    You will have experience in leading programmatic performance and delivery. You will have a relevant post graduate qualification along with at least 5 years’ experience in a senior position with an international NGO. You will also have managed disability inclusive programmes and previously worked in a similar context.

    You will bring experience of management of systems and finance functions and have knowledge of donor compliance along with experience of working with major international donors. You will also have strong communication, interpersonal and negotiation skills.

    We are looking for a creative self-starter, with excellent attention to detail, strong organisational, communication and computer skills, and the ability to handle multiple, and varied tasks simultaneously. An understanding of disability issues would be advantageous.

    About Leonard Cheshire

    Leonard Cheshire is one of the world’s leading charities supporting persons with disabilities. We believe that persons with disabilities should have the freedom to live their lives the way they choose – with the opportunity and support to live independently, to contribute economically and to participate fully in society.

    Our international development programmes support children in school and disabled adults into employment across Africa and Asia. We have established local partners in countries of operation whom we have worked with for a number of years. Our ambitious new five-year international strategy aims to enrich lives and promote independence for more than 100,000 people with disabilities across Africa and Asia.

    We seek candidates with a genuine commitment to the values and ethos of Leonard Cheshire who are excited by this opportunity to make a difference to the lives of people with a disability.

    What We Offer

    Fair and competitive pay rates
    A generous employer contribution to a company pension scheme or local equivalent
    Substantial annual leave, with the option to buy or sell leave
    Medical insurance
    Travel insurance if you travel with Leonard Cheshire

    Further information

    Leonard Cheshire welcomes applications from all sections of the community.

    As part of our safer recruitment practices, a police check will be required for this role as well as the right to live and work in Kenya.

    Shortlisting for this role may take place as applications are received, therefore we reserve the right to close this vacancy once a suitable candidate has been appointed.

  • Manager Projects, Real Estate Services

    Manager Projects, Real Estate Services

    Job Details
    Client Experience & Shared Services: A range of essential and complex services to ensure processes across the bank work as effectively and efficiently as possible.
    Job Purpose
    Facilities Management: Provide business support to the Senior Manager Real Estate Services and Security Services in the management of the bank’s build projects to ensure alignment to and the achievement of the Bank’s overall strategy. 
    Key Responsibilities/Accountabilities

    Strategic Execution

    Understanding the overall Bank Strategy and how Real Estate Project Management fits into the overall Bank’s strategy.
    Provide strategic input to the RES Project Management functions through researching and implementing the best practices to meet the customers’ needs.
    Provide strategic and operational management input, feedback, solutions and innovation from a RES Projects perspective
    Implements continuous improvement initiatives in coordination with the Senior Manager Real Estate and Security Services with a view to ensuring efficient and effective functioning and high level of service within the RES function.
    Provide technical quantity surveying input into all Bank RES projects.

    Operational Performance:

    Liaise with Business Units on a regular basis on RES matters that include Space Planning and Brand image to deliver the required standards on the “look and feel” across all Real Estate; keeping abreast of property acquisitions, disposals, etc
    Design, cost, implement and manage projects across all phases of the project life-cycle; translate user requirements into practical property solutions and manage projects in terms of quality, timing and cost.
    Conduct and/or provide independent validation to determine accuracy and reasonableness of costs billed by contractors and/or advised by third party quantity surveyors.
    Research and update their knowledge and business intelligence on the latest thinking, trends, best practices, international standards, tools and technologies in the construction project management domain
    Drive a focus on the quality and continuous improvement of the RES function through the on-going guidance of the teams and the on-going review and improvement of policies, services, processes and behaviors

    Cost Management

    Ensures that throughput is maximised by implementing principles of Lean manufacturing, Six Sigma and strategic sourcing principles
    Ensure for each project there is a signed off business case with the scope of what project intends to deliver as a product.
    Report on actual expenditure against budget, including variance reporting and providing commentary on variances when necessary for all ongoing projects.
    Manage and control drive the generation of ideas that influence the reduction of project costs.
    Customer, Business Partner & Stakeholder Relationship Management
    Ensure that the project team (including the outsourced third-party team members) is effective and efficient in delivering practical, timeous and cost-effective services that meet business needs and enable improved business performance
    Builds sustainable relationships and partnerships with all relevant stakeholders on a regular basis, in order to secure the necessary relationships and benefits.
    Investigates complaints and satisfaction levels with the RES projects offerings through continuous interaction to ensure high service levels by the team.
    Ensure that the impacts of RES projects related changes are communicated effectively to all stakeholders and the associated risks are mitigated in a timeous and holistic manner

    Optimise Risk Profile in Business Unit

    Champion a high level of risk awareness in the unit aimed at upholding a high, risk culture amongst project team members that fosters responsiveness, confidence, courage and doing the right things all the time (zero tolerance for non-adherence to Bank policies, procedures and guidelines
    Inculcate a culture of “Get it Right First time” – zero errors and no customer complaints
    Ensure the operational risk framework, standards and other risk principles are adopted by the project team members i.e. Risk and Control Self Assessments (RCSA’s), Key Risk Indicators (KRI’s), Business Continuity Management (BCM), Information Risk, IT Risk and Risk Assurance
    Identify major risks affecting the project management team members and take necessary steps to measure, monitor and control accordingly noting to implement appropriate remedial action
    Ensure compliance with approved limits and levels of authority
    Limit potential losses to the bank by ensuring that laid-down processes and procedures are adhered to
    Ensure detailed analysis of incidents is conducted and remediation actions implemented to prevent recurrence
    Review and evaluate internal controls and propose appropriate recommendations for any changes and/or enhancements to the existing control framework
    Ensure agreed remedial actions adequately address internal control deficiencies and thereafter ensure regular follow up to ascertain execution and effectivenessMonitoring and Control
    Identifies and assesses the risks facing RES projects thereby providing effective loss and risk management to mitigate related operational risks.
    Liaises with business areas through continuous interactions to ensure that best practices are implemented, and a standard approach is followed
    Ensure that quality assurance processes are embedded, and the monitoring of quality assurance is carried out; drive a culture of innovation, operational efficiency and continuous improvement in a participative and empowering manner
    Ensure proactive and regular reporting of critical and exceptional RES project related information to the Senior Manager Real Estate and Security Services and required Bank Governance committees.
     Change Management and Continuous Improvement
    Aid in identifying high impact projects/programs/initiatives within the line of business with a view to continuous improvement.
    Ensure value adding assessments of projects/programs/initiatives are conducted to ensure identified risks are appropriately mitigated prior to the projects/programs/initiatives going live.

    Compliance

    Ensure adherence to all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes. This includes monitoring and identifying any material compliance related breaches and escalating them to line management and the Compliance Office.

    People Management

    Evaluate and manage the performance of direct reports to achieve a high standard of competence, motivation and service orientation, focusing on the development and retention of talent.

    Reporting

    Provide relevant, accurate and timely reporting to senior management, governance committees and the regulator where it is applicable.
    Partner with business units to oversee the optimization of business processes to increase operational efficiency
    Identify, implement and evaluate projects that have a medium to high impact on customer experience
    Quality Management System in line with ISO Standards– ISO 9001:2015
    Ensure that the quality management system conforms to the requirements of the International and local Standards.
    Ensure that processes are delivering their intended output by monitoring at every stage in the value chain.
    Report on the performance of the quality management system and on opportunities for improvement.
    Ensure the promotion of exceptional client experience throughout the organisation.

    Stakeholder Engagement

    Builds and maintain credible and value adding relationships with partners, stakeholders, including management, peers, internal and external audit.
    Partners with Business Heads to identify customer service expectations, agree SLAs and align to the Customer Value Proposition in order to deliver an appropriate client service

    Preferred Qualification and Experience

    Degree in Building Economics/Construction Project Management
    5 years post-graduation experience
    Be a registered quantity surveyor with the Board of Registration of Architects and Quantity Surveyors Kenya – BORAQS
    Prince2 Project Management Certified Practitioner

    Knowledge/Technical Skills/Expertise

    Detailed understanding of procurement, security, logistics, leasing, facilities and premises policies and practices
    Ability to negotiate in a complex environment
    Comprehensive understanding of Central Bank guidelines, RES and Physical Security including Organisational Health and Safety related regulations.
    Practical knowledge of how to input, access and utilize information to analyze forecast trends
    Working knowledge and principles of capacity management in terms of resource options, availability and costs
    Knowledge of cost management principles and practices
    Up to date business intelligence in Real Estate
    Contract knowledge
    Project and tender management
    Budgeting and cost management principles and processes

  • Business Portfolio and Revenue Assurance Manager

    Business Portfolio and Revenue Assurance Manager

    Job Purpose
     

    To drive the growth of the Digital (Scored) Lending business through analysis and interpretation of qualitative and quantitative data.
    To ensure the overall profitability of the scored lending portfolio within the country.
    To oversee the measurement, monitoring and reporting processes and functions for scored lending.
    To optimise the PBB balance sheet, responsible for setting product and customer pricing, managing risk/reward trade-off, concession management and price optimization.

    Key Responsibilities/Accountabilities
    Business accountability: Impact on end result
    Primary – Has a controlling impact on end results
    Description:
    Jobholder will make decisions in conjunction with in-country Credit Portfolio Manager to change and manage the scored lending portfolio. This would include: Amendment of credit criteria within agreed risk parameters, changing of product features (tenure, amount, fees and pricing) changed within business parameters or proposed based and signed off if outside of agreed parameters.

    Grow customer Base

    Drive the growth of the Digital (Scored) Lending business through analysis and interpretation of qualitative and quantitative data. This role uses performance insights and customer feedback to inform the product strategy and direct the design of new solutions or changes to existing digital lending products that will meet customer demand and maximize the profitability. This would also include working closely with Credit to optimise the risk and reward trade-off decisions.
    Increase penetration of scored lending solutions within existing customer base and support development of solutions to acquire new customers to the bank through providing scored lending solutions.

    People Practices:

    Work with Business Intelligence (data) team to extract customer insights.
    Partner with the Credit Portfolio Reporting functions involved in Scored Lending. This would include the sharing of information and cooperating in modelling and investigation into risk management and growth opportunities and managing the tension between business growth and credit control.
    Work with Centre Business Portfolio Manager to develop the capability of portfolio management in the country.
    Work closely with other data related areas and teams such as Business Insights team and Data Engineers (Data Reservoir).
    When required, present to customer-facing staff the rationale for price changes and the introduction of new fees and services.
    Ensures correct implementation of pricing for all customers.
    Interprets customer, competitor and market segment insights and analytics in order to derive an understanding of customer needs / wants /behaviours to identify opportunities for development of new products.

    Product Performance & Reporting

    Development and ongoing use of advanced insights for the Scored Lending portfolio and solution economics;
    Track the performance of the different strategies within the scored lending portfolio;
    Together with Credit, identify and monitor key risk indicators and credit parameters.
    Monitor both lead and lag measures of business performance. This should include measures of profitability (including cost of capital) and portfolio quality for the scored lending portfolio;
    Tracks product performance and profitability (financial performance) using financial reports and product performance reports from MI team, proposes and implements decisions on which products to focus on or revamp.
    Contributes to product budgeting for both Net Interest Margins and Net Interest Revenues by working closely with the Finance manager, Head Products and Segment Heads.
    Complies with the governance of product pricing by participating in the pricing committee discussions and adhering to the pricing manual.
    Manages product costs through process rationalisation and building efficiencies through cheaper digital channels.
    Develops accurate forecasts and outlooks on pricing based on the macro economic trends, performance of the market, customer feedback, etc.
    Curbs income leakages by reviewing the transactions volume report from MIS, analysing it to check for leakages.
    Works closely with support functions such as Credit to ensure appropriate policies and limits are in place as well as determining the correct pricing.
    Develops effective acquisition and retention tactics to achieve profitability targets and share with the sales teams on a regular basis.
    Analyses market dynamics, pricing trends, market opportunities, operating and sales margins in order to develop reports, procedures and tools for pricing and price discounting.
    Assesses the impact of pricing changes on the bottom-line as well as on customers and shares report with Head, Products on a quarterly basis
    Establishes metrics for evaluating the performance of the pricing strategy and implements for use by the liabilities and products team.
    Validates that the metrics used are aligned with the pricing strategy and goals of PBB Product.
    Continuously monitors price exceptions to determine whether process or policy adjustments are needed.
    Monitors the financial results and performance of price strategies within the business segments in order to validate and recommend appropriate pricing strategies for each segment.

    Risk Management

    Ensures compliance with the Group Credit and Operational Risk standards. Represents Scored Lending Portfolio at the following forums for relevant decision making:
    Credit Risk Management Committee (regular)
    Pricing Committee (as required)
    Guides and develops country understanding for in-country participation at the NAPPC, Pricing, CRMC and ALCO committees.
    Develop appropriate risk management metrics, parameters, reports and dashboards with Credit as applicable to this portfolio.
    Financial Performance Management
    Accountable for the overall product profitability and ROE of scored lending portfolio.

    Optimize Client pricing

    Setting the pricing of the lending products using the ROE models to optimize client and product profitability
    Price Implementation: Get the pricing approved through the Pricing Committee
    Ensures pricing is correctly implemented on the system/IT platforms.
    Price Monitoring: Monitor the interest rates & fees offered to clients against the approved pricing.
    Review concession management process
    Responsible for tracking client covenants and adherence of the terms
    Review portfolio yields & margin report on a monthly basis
    Identifying and curbing any revenue leakage in the products

    Improve Efficiencies

    Assists with the resolution of operational issues and functionality problems on the different products.
    Identifies and resolves issues around pricing and margin management.
    Evaluates and summarises monthly financial reports highlighting areas of positive performance and focuses on areas of concern or weakness in order to recommend remedial action.
    Identifies inherent risks of the portfolio and make recommendations in risk mitigation and / or exit strategies for high risk pockets.
    Identifies business challenges and drive process efficiencies to improve service delivery and TAT

    Preferred Qualification and Experience
    Field of study:
    Finance and Accounting, Business Commerce or Economics from a recognized university
    Other preferred qualifications, certifications or professional memberships: Data Science qualification
    Years of Experience: 5-7 years
    Experience Description: Experience in product development and customer-focused design and the delivery of products/solutions. Experience in process re-engineering and change management. Proven track record of management of financial objectives, both value creation and cost reduction. Proven track record in business analytics and the use of data science in understanding product and customer economics.
    Knowledge/Technical Skills/Expertise

    Effective business communication: Ability to communicate information and ideas in a clear and concise manner appropriate for the audience in order to explain, persuade, convince and influence others to achieve the desired outcomes. Able to act independently, provides guidance and training to others.
    Filtering Core Issues and Patterns: Ability to identify patterns and concepts from complex information or situations resulting in more successful and impactful ideas.
    Portfolio Management: Involves the use of deep analytical investigation into data, market information and customer feedback to identify risks and new customer opportunities.
    Risk/ Reward Thinking: Ability to provide due consideration to risks, rewards and the cost of control measures in evaluating business opportunities, process and system changes.
    Risk Reporting: Ability to prepare quantitative and qualitative analysis on the risk landscape in the business including interpretation and analysis for use by business users.
    Economic Capital Management: Understands the capital implications of the stated risk appetite, individual risk exposures, portfolio risk exposures, and determines capital requirements on a risk adjusted basis.