Company Address: Address kenya

Officer, Partnerships Analyst, Financial Reporting

Job purpose

Create effective partnerships with chosen vendors.
Ensure the effective operations of Vendor output
Drive communication between vendors and line manager
Ensure that the targets are achieved by your vendors
To effectively work all Written off accounts to contribute towards increasing the recovery rate and diligently update control registers, outsourced files and supply of demographic information when required.

Key Responsibilities
RELATIONSHIP MANAGEMENT

Manage a select portfolio of Vendors on the Vendors out-put measures.
Account level monitoring
Weekly high balance exposure reporting
Responsible to form part of weekly performance engagements via. email, telephone as well as face to face. (Performance Metric supplied).
Internal stakeholder management with regards to vendor admin.

PROBLEM MANAGEMENT

Ensure that all escalated problems or service complaints are resolved within the agreed SLA time.
Report all these complaints on a weekly and monthly basis in connect sessions.
Monthly Reporting & Monitoring of Key Metrics:
Monitor key measurements that was agreed to as per Service Level Agreements and frequency to ensure that vendors are achieving operational excellence and meeting agreed processing targets.

CUSTOMER SERVICE

Ensure that vendor complaints are logged, and root cause analysis undertaken to prevent recurring problems.
Ensure that all queries and problems are resolved promptly.
Ensure accuracy of information when resolving queries

INTERNAL PROCESS AND SB POLICIES AND PROCEDURES

Supply data or information to compile monthly dashboard for submission for meeting.
Validate data within the dashboard to ensure accurate reporting.
Communicate vendor issues proactively which could impact on customer service to Line Manager.
Action various reports where necessary to manage vendor performance and risk on Account Level
Identify risks and report to appropriate line.
Ensure Service Levels are met at all times.

OPERATIONAL EFFECTIVENESS

Manage the validity and integrity of all information (including MIS) received from the various vendors prior to any inclusion in any report for publication either internally or externally or both.
Ensure that the service levels are maintained to ensure that service level agreements with internal and external customers are always adhered to.

RISK MANAGEMENT

Limit potential losses to the bank by ensuring that laid-down instructions are adhered to within the Vendor’s operations.
Assist stakeholders with the identification of risks and reported to line

Qualifications
Minimum Qualifications Type of Qualification: Degree

Field of Study: Finance and or Accounts or Business related degree

Experience Required

Experience Required: 5-6 years
Banking experience, particularly in operations / banking / project management / business analysis

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

October 29, 2024
Officer, Collections, BCC

Job purpose

To perform collections functions focusing on minimising the forward roll rate of potential non-performing loans and increasing recoveries on the non-performing loans, with the emphasis on customer retention, education, and rehabilitation, through effective and efficient collections skills.
To handle customer enquiries and requests across all mediums (i.e., phone, e-mail, WhatsApp, Interactive SMSs, Chat etc.) accurately and within agreed service times and quality standards
To initiate customer collections engagements through available channels as listed above

Key Responsibilities
DELIVER WORK QUALITY STANDARDS

Provide efficient, professional, and quality service to customers aligned to customer centric values
Maintains a conversational flowing during calls.
Proactively educates the customer about self-service options and appropriate self-service channels
Owning the call to provide a solution to the customer’s needs and reducing unnecessary transfers/handoffs
Compliance with Statutory, regulatory, and business requirements, to protect the reputation of the group and to avoid legal action / sanction in respect of regulatory compliance matters.
Telephonic Collections on arrear accounts with the intention to obtain a realistic ‘Promise To Pay’ arrangement for the required amount due.
Refer customer requests to the relevant admin department for actioning.
Maintain high call activity at agreed levels.
Confirm / Update customer records.
Refer accounts to trace when no contact can be made.
Provide efficient and quality service to customers.
Comply with product specific policies and procedures.

RISK AND CONDUCT

Adheres to shift scheduling & Average Handling Times aligned to business unit benchmarks and Targets
Achieves daily and weekly targets, by operating in an effective yet productive manner, through optimal usage of average handling time
Risk and Compliance:

Follow the relevant procedures, work instructions and business requirements
Disclose all relevant compliance requirements to the customer
Adheres to all relevant verification policies and procedure
Knowledge: Accurate and relevant products’ Knowledge and systems knowledge
Professionalism: Promotes and reinforces the image, brand, services, and products of Stanbic Bank at all times
Ownership: Owning the call to provide a solution to the customer’s needs and reducing unnecessary transfers/handoffs
Helpfulness and value: Ensure that on every interaction, prescribed call handling techniques are followed, and that the customer is left with a positive experience
Emotion: Demonstrates a professional, respectful, and positive attitude towards the customer and colleagues by using the appropriate language and tone.
Completion of all compliance training in liaison with the Team Leader.

Qualifications
Minimum Qualifications

Field of Study: Business related degree; Commerce, Finance, Business Management

Experience Required
Risk & Corporate Affairs

Credit Risk-BCC

Experience Required:

2 – 3 Years collections experience, preferably in the Credit or Collections environment. Call Centre experience an advantage.

Competencies:
Personal

Delivery Orientation
Resilience and drive
Integrity
Adaptability
Stress Management
Innovation and Resourcefulness
Problem Solving
Conceptual Thinking
Emotional Intelligence

Interpersonal

Communication
Customer Focus
Team Orientation
Decision Making
Telephone Communication
Negotiating Skills
Assertiveness
Conflict Management

Apply via :

www.standardbank.com

October 29, 2024
Analyst, Finance Systems Officer, Production Operations Head, Technology

Job purpose
This role is responsible for financial data and information integrity, Systems control and data governance, testing and implementing Finance systems, inter-system reconciliations, management and review of access control for T24, Enterprise data warehouse, GBM, BOLT and Power BI.
Key Responsibilities
Support financial management

Accountable for transactional financial data and information integrity through gathering, analysing, interpreting and reporting of financial information.
Review transactional financial data and information integrity to ensure they accurately reflect the operating results of the business.
Analyse and interpret data in order to provide financial management information to business stakeholders for decision making.
Prepare and process accounting journals and verify that supporting documentation to journals is available.
Automation and digitization of financial reports and processes through business intelligence tools such as Power BI.

Maintain a strong system control environment

System checks (Data Consistency) by performing several checks to ensure data integrity is not compromised. That is, all transaction should balance at Total, Currency, on and off-balance sheet.
System controls by facilitating creation of new users training, and monitoring users’ activities to ensure they use the system correctly and that logons are not shared.
Correct mismatches and GL differences picked from the integrity tests by identifying the problem, drilling to determine the root cause of the problem, when it started, solutioning, testing, implementing and monitoring.
Testing banks systems by providing assurance that the integrity of any system change or a new system implementation on the ledger and other static data. In addition, running integrity testing for all finance related projects.
Assess the effectiveness of financial controls throughout the group and advise/escalate where there is misalignment by ensuring adherence to policies and controls and reviewing and testing the internal financial controls processes by performing sample tests on some IFC controls to check if they are operating as per framework

Monitor risk and ensure compliance

Enforce the group guidelines and policies around financial management and financial control.
Ensure that all risk issues are managed properly, and incidents are reported timeously with all relevant stakeholders.
Partner and comply with relevant risk and compliance regulatory frameworks for all finance activities.
Ensure reputation and business risk is managed.
Ensure that mandatory compliance training in finance is driven effectively.
Assist in balance sheet substantiation of all balance sheet accounts.
Provide technical accounting support for finance and business units
Contribute to the preparation of the annual financial statements
Support in financial audits in the group

Be a trusted advisor to the business

Support the business finance teams in creating a finance partnership.
Obtain an understanding of the business environment and processes which are being supported in order to add value and allow for appropriate decision making to occur.
Provide assistance in the gathering of financial and non-financial information to support the relevant finance line manager.

Direct, monitor, manage and support the team in delivering on agreed performance and strategic goals

Manage stakeholder expectations proactively and appropriately
Participate in departmental goal.
Proactively drive own development plans.
Monitor and support the team in delivering agreed performance goals through collaboration

Qualifications

First Degree in Finance and or Accounting

Mandatory

Must have a professional certification (CPA (K)/ACCA/CIFA).
Must have working knowledge of IFRS, SAP, NBOL, COUPA, T-24, Power BI
Must have extensive knowledge in SQL developer, Macros, Python, Microsoft Power Automate

Experience
3 – 5 years experience in a fast-paced finance/IT department

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

October 29, 2024
Business Operations Support

Your responsibilities:

Support existing sales operations team.
Order planning and entry in the SAP system.
Sales analysis and reporting.
Ensuring contract and compliance documentation for some processes.
Improving existing sales processes.
Gain extensive ERP (SAP) knowledge.

Qualifications
Your competencies and qualifications:

University degree in business administration/marketing or engineering.

Experience:

Experience with ERP system(s).
Excellent knowledge of Ms Office.
Customer oriented.
Strong Business Acumen.

Characteristics and skills:

Good communication skills.
Detail driven.
Team player.
Problem solving skills.
Ability to understand the products.
High degree of self-motivation & accuracy.
Great level of flexibility & self-confidence.
Well self-organized.

Apply via :

jobs.smartrecruiters.com

October 29, 2024
Country Manager Kenya & East Africa Cluster

We are looking for someone who fully lives the primary team (i.e. the team `above` they are members of*) concept and collective leadership and ensures the whole affiliate thinks and acts to prioritize success of the Region (Division above Region above Country). In the affiliate, balances short-term and long-term accountabilities:

Accountable for the affiliate’s profit and loss; ensures the affiliate consistently achieves or exceeds annual revenue, profitability, market share and other relevant goals and targets;
Ensures affiliate compliance with all statutory regulations and Roche corporate standards;
Leads and oversees the multidisciplinary affiliate functions and teams, as well as the development and execution of cross-functional affiliate business strategies, plans and tactics for all divisional pipeline and marketed products across all areas;
Leads cross-functional brand and business planning across the portfolio ensuring affiliate alignment with regional and global direction
Accountable for integrating and aligning cross-functional strategies and plans into a cohesive, actionable and elevating affiliate vision and direction; identifies strategic opportunities and adapts affiliate to long term dynamics in the market;
Represents Roche in external forums and build trustful relationship with a broad range of stakeholders, including customers, to shape the local healthcare environment; helps position Roche as the market leader and an employer of choice;
Bring to life 10 years Africa strategy ambitions while building a dynamic teams of professionals;
Builds a sustainable and robust talent pipeline by identifying talents, accelerating development and retaining employees;

What does success look like in this position?
Driving measurable progress in all pillars of the Africa 10 year Vision and Strategy as well as driving impact beyond the affiliate and contributing to the Sub-Region’s overall success:

Building stronger and empowered local teams
Ensuring business sustainability (e.g. meeting ambition on customer satisfaction, sales and profitability, and sustaining these achievements over time)
Enabling Healthcare Transformation & New Business Models (e.g. driving agility with focus on structure, methodology and mindset)
Inspiring and engaging people – Collective Leadership & Learning (e.g. accelerating talent pipeline, demonstrating significant personal growth on desired leadership and mindset )
Communicating with One Voice (e.g. engaging systematically, linking to divisional and regional strategy, creating an environment of trust that enables safe participation)

Who you are:

Acts and leads according to Roche Values, Leadership Commitments and Creative Leadership principles
Experience working in an international, multi-cultural and matrix environment
Strong business acumen and good knowledge of the Healthcare market
Strategic thinking skills and proven track record of developing and delivering business strategies
Solid experience of leading change, negotiating and managing conflict
Demonstrated ability to confidently lead internally and externally in times of crises
Strong interpersonal skills with experience in building, leading and coaching teams, and an ability to communicate complex topics simply and articulately to various audiences
Higher education degree (MA, MS, MBA, PhD) preferred
Fluency in English

Apply via :

careers.roche.com

October 29, 2024
Graduate Specialization Programme

Your responsibilities:

Develop training skills.
Participate in channel partner´s development (e.g., events), and TT activities for channel partner (e.g., product trainings)
Develop customer relationship database.
Follow up TT market trends and competitors.
Warranty handling and processing.
Hold product trainings (specialization to products possible) to workshops in cooperation with WD event.
Bid preparation and internal sales.
Coordination of existing partners for installation and After Sales Services.
Carry out follow-up activities (visit report, feedback to customer, result checking).
Participate in regular and Ad Hoc meetings & telcons country level.
Conduct post sale follow-up by contacting customer(s) to ensure service expectations are being met and to generate referrals
Uncover and leverage customer and competitor insights to enhance product offering and enhance customer value.
Assist in the development of corporate marketing material, collateral, and advertisements.
Assist in determining and implementing appropriate strategies to expand residential, retail and commercial markets.

Qualifications
Your competencies and qualifications:

University degree in business administration/marketing or engineering.

Experience:

Fresh graduate or young professional with not more than 1 year of work experience.

Characteristics and skills:

Engineering background with first teaching experiences.
Ability to sell and meet targets.
Ability to understand the products.
High degree of self-motivation & accuracy.
Ability to perform well under pressure.
Great level of flexibility & self-confidence.
High willingness to learn.
Well self-organized.

Apply via :

jobs.smartrecruiters.com

October 29, 2024
Head, Technology

JOB DESCRIPTION
Risk, Regulatory, Prudential & Compliance

Govern and manage sandbox, access to customer base, integration pain points and issues (Producers/ Developers as customers on local platform). Deliver to Group platform governance processes
Drive Engineering principles, culture and transformation at the country decision making forums and Boards. Facilitating fit for purpose governance and Risk frameworks in line with Group standards.

People

Advocate, build awareness and transform culture and mindsets to embrace agile delivery principles, technology and operations with digital at its core, intelligent buildings and data driven decision making, achieving the desired platform orientated culture
Lead the day to day delivery of country engineering capabilities ensuring appropriate client and partner experience.
Be the custodian and the ambassador of the requisite engineering culture across engineering portfolio, including customer-obsession, data-led, mastery, execution excellence, community and growth mindset
Lead the development and build out of appropriate engineering talent, closing the skills gap in support of Future Ready Transformation in partnership with HC
Active Platform partnership management – partner wellbeing, summits, integration, enablement, delivering to the Group Platform vision within the Country context
3rd party engagement and technological integration and onboarding onto platforms, building out partnerships and enable growth of the ecosystem (Platform Community building)

Technology & Architecture

Industrialising Platform partnerships, enabling Standard Bank solutions to 3rd parties and 3rd party solutions to Standard Bank clients, in partnership with Country Client Segments and Solutions. Integrating 3rd party services and solutions enabling Country and Group Platforms.
Lead research into new technologies adapting Country Engineering strategy providing modular and agile solutions in line with Group’s strategic principles; re-engineer business processes to accelerate digital operations.
Constitute and provide strategic input on country capabilities to enable platforms technologically., anticipating trends in the market place ensuring local strategies for technology and platform enablement are proactive and effective.
Be a trusted advisor to the Country Chief executive and leadership teams and industry on key Engineering subjects such as AI, Data, Analytics, Automation, Platforms and technology advancements.
Lead and integrate Country Engineering directing strategies and initiatives in line with Group Engineering direction. Facilitate the in-country implementation of the Future Ready Engineering mandate and act as integrator and enabler of agility and digitization.
Build, enhance and innovate a collaborative country Engineering function providing efficient and reliable solutions that support and enable the country platform, consumption of Group platform, embedded in strong security and compliance frameworks. This includes Data and Analytics – using data to improve client experience for solutions / automation new revenue streams

Strategy

Research and analyse external global trends to serve as input for the design, innovation of the Country Engineering strategic roadmap, business architecture, operating model, technologies and target state, aligned with Group Engineering direction.
Provide strategic direction for local partnerships (and support for Group Platform partners), and integration of data as decision making capability across the Country strategy and portfolio.
Provide strategic vision, operational leadership and direction to the Country Engineering Capabilities to enable proactive shaping, measuring and reporting on the realisation of Country Engineering strategy, leadership principles and culture
Guide and lead the Engineering scope and strategic roadmap dialogue on a Country level, aligned to Group Engineering and Country functional strategy, transposing to operational targets, measures and plans, realising the strategy in Country.
Take a leading role and guide the Country Engineering strategy realisation, overseeing the design and implementation of strategic initiatives, cross-cutting capabilities
Inculcate the Group Engineering Strategy, principles and culture across Country Engineering capabilities, promoting a compelling shared purpose towards becoming a platform organisation.
Lead and realise Country Engineering strategy and roadmap to become Future Ready, aligning with Group Engineering Strategy and initiatives, influencing local partners and industry bodies to enable the aspirations of becoming a platform business.

Client

Integrate on the Country business model, linking the Engineering capabilities into Country Segment and Solutioning activities; how data informs client experience improvement, collaborate on monetization solutions for the country. Innovation will be part of this Country Operating Model integration.
Drive, assess and direct Country Platform performance, as well as Group Platforms delivery in country to deliver desired client experience and value.
Direct the management of third parties consumers of SBG solutions and proactive management and avoidance of technical / people risk to country.
Partner with Country segment coverage teams in the interaction with key clients to better understand their requirements.

Data

Strategically support and collaborate with Data & Analytics capabilities, highlighting and leading country use cases as appropriate.
Ensure data driven decision making at Country Engineering portfolio and Country level, support monetization and new revenue streams for the country
Oversee and guide the conducting of formal reviews to assess and ensure alignment of strategic programmes, initiatives and objectives with initiative results.

Organisation Design

Anticipate future requirements of the Country Engineering function , influence Group Engineering and Country Client Segments, Solutions and Innovation functions to evolve operating and organisation models.

Financial Management

Formulate and gain acceptance for annual revenue and capital budgets for the Country Engineering Function. Monitor budgets against expenditure and manage costs in line with organisational parameters
Contribute to the country profit via the use of ICT frameworks, data monetisation initiatives, reducing expenditure (RES, Operations, Technology) and limiting damage by setting up controls and planning for possible disasters.
Investment cases and benefits realisation of investments made is part of the value realisation objective of the portfolio
Benchmark Engineering investment and cost profile for the country.

Product

Drive out internal and external integration, transformation of infrastructure and SBG and Country product, services and ecosystem solutions

QUALIFICATIONS
Minimum Qualifications

Post Graduate Degree in Business Commerce or Information Technology

Other Minimum Qualifications, certifications or professional memberships

Master of Business Administration or equivalent relevant industry certifications

Other Preferred Qualifications, certifications or professional memberships

A Masters degree in Business Commerce or MBA degree would be beneficial

Experience Required

5-7 years – The candidate will have come from a background of full lifecycle design and development covering multi-tier environments and markets
8-10 years – Significant experience managing technology in large multi-dimensional corporate environment, preferably financial industry, Managing delivery of 3rd parties and Africa Region experience. Industry and market knowledge; different ownership models. Knowledge of Agile and Lean frameworks, methods and practices
More than 10 years – Proven experience in optimal integration of 3rd party services and solutions for the benefit of customers, incorporating proactive risk management strategies and scalability, resilience, security and capacity.
15 years in total of experience in Engineering.

Apply via :

www.standardbank.com

October 29, 2024
Human Resource Assistant

Requirements

Bachelor/Diploma in Business (HR Option)
At least 2 years of experience working as an HR assistant
Flexible with working hours
Excellent communication and interpersonal skills
Ability to work under pressure
Kindly send your CV to IAT-HR@iat.ac.ke before 1st February 2023
Only shortlisted candidates will be contacted

Apply via :

iat-hr@iat.co.ke

October 29, 2024
Member, Audit Committee Chairperson, Audit Committee

Key Responsibilities

Provide oversight on Governance, Risk management and Control processes the Commission and make appropriate recommendations.
Report to the Commission on activities and decisions made by the Audit Committee.
Examine Internal and external Audit reports and recommendations after management response to ensure action is taken.
Review the effectiveness and performance appraisal of the Audit Committee and the Internal Audit function.
Participate in the assessment of the performance of the Head of the Commission’s Internal Audit.
Perform an independent review of the financial statements to ensure the integrity and transparency of the financial reporting process.
Monitor the effectiveness of the Commission’s performance information and compliance with the performance management framework and performance reporting requirements.
Ensure the Commission effectively monitors compliance with legislative and regulatory requirements and promotes a culture committed to lawful and ethical behaviour.
Provide strong and effective oversight of the Commission’s internal audit function.
Evaluating whether processes are in place to address key roles and responsibilities in relation to risk management.
Perform the roles and responsibilities as laid out in the guidelines issued by the Public Sector Accounting Standards (PSAB), the Public Finance Management Regulations, 2015 and the Audit Committee Guidelines for National Government entities.

Requirements for appointment
For appointment, a candidate must:

be a Kenyan Citizen
Possess a minimum of a Bachelor’s Degree in Commerce, Business Administration, Economics or related field from a University recognized in Kenya. A master’s degree and/or a post graduate professional qualification in the relevant area will be an added advantage.
Be Certified Public Accountants of Kenya (CPA-K), or Certified Internal Auditor (CIA.
Be a member of ICPAK or Institute of Internal Auditors (IIA) in good standing.
Should have at least 10 years’ experience at a senior level in the private or public sector.
Excellent working knowledge of an audit committee ‘s functions and risk management frameworks.
Must not be a present or past employee or an agent of the Commission in the past two years.
Demonstrate independence in the performance of the duties.
Have a good understanding of government operations, financial reporting and auditing.
Have thorough knowledge of the Public Finance Management Act and regulations thereto.
Not a holder of a political office.
Must be compliant with the requirements of Chapter six of the Constitution of Kenya on Leadership and Integrity.

go to method of application »

All applications must be made online through the Commission’s Recruitment Portal. Only shortlisted candidates will be invited for interview. Applications should be received not later than Tuesday, 31st January, 2023 at 5.00 pm.

Apply via :

October 29, 2024
Patient Journey Partner – Oncology

The Patient Journey Partner (PJP) is at the center of the new Roche organization, turning upside down the role we play in society – from mostly offering world-class medicines towards much more partnering, innovating and leading generative disruption. By doing so the PJP will be directly accountable to deliver better outcomes for patients, their community, the ecosystem and the organisation, faster.
The PJP is an empowered leader and the local face of Roche. She or he partners closely with all stakeholders directly touching the patient journey (in a given therapeutic or disease area), gaining a deep understanding of their needs in order to connect Roche’s capabilities to co-create meaningful solutions.
This role is locally embedded in the ecosystem, it is an integrated role, functionally agnostic, (i.e. it does not fit into the traditional concepts of Commercial/Sales or Medical Affairs). It has no profitability, sales objectives or incentives.
Key Responsibilities:
The PJP is a customer facing role within the affiliate, who has decision making authority to request resources of Roche (both within the affiliate and broader network) in order to have improved impact on the patient journey,

The PJP focuses on the importance of bringing the outside in, working with partners to uncover all potential opportunities to transform outcomes for patients, faster. They also bring the inside out, to bring Roche expertise, science and knowledge to the ecosystem.
Acts as trusted partner and is the primary (but non-exclusive) point of contact between stakeholders and Roche; the PJP shares the patient and stakeholder community needs internally, prioritizes and secures resources, and drives solutions that deliver outcomes faster.
Partners with patient journey stakeholders to remove roadblocks and unlock possibilities to deliver value for patients and the community.
Stewards Roche’s products through their lifecycle and supports their appropriate use, which includes sharing their merits with HCPs in a truthful and balanced manner.
By overseeing the patient journey in its entirety, the PJP acts as a system thinker with the ability to identify shared purpose among stakeholders and leverages this to co-create solutions with stakeholders in the ecosystem.
The role is empowered to pull in expertise and resources locally and from the network as needed, including in collaboration with other PJPs and Health System Partners.
Ensuring great experiences whenever stakeholders in the ecosystem engage with Roche employees, products and services.

You, as an ideal candidate, will have the following skills, experience and education:

Required Qualification: University degree (scientific, economic, or business degree). An advanced degree in Life science and/or MBA is a plus.
Required Experience: Experience in leading cross-functional teams is highly desired and experience in both formulating cross-functional strategies and orchestrating cross-functional teams is highly desired. Strong business acumen with desired expertise in commercialization, medical and customer experience excellence. Ability to understand and leverage digital means and tools is desired.
Other Requirements: Practical understanding of digital innovation methodologies, education in health policy.
Essential Knowledge: Good knowledge of English, both written and spoken.

Apply via :

careers.roche.com

October 29, 2024