Jobs Kenya

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  • Officer, Internal Financial Controls Head, Business & Commercial Banking – Credit

    Officer, Internal Financial Controls Head, Business & Commercial Banking – Credit

    Key Responsibilities
    Maintain a strong control environment

    Assess the effectiveness of financial controls throughout the group and advise/escalate where there is misalignment by ensuring adherence to policies and controls and reviewing and testing the internal financial controls processes by performing sample tests on some IFC controls to check if they are operating as per framework
    Own the design, implementation, documentation, assessment, and monitoring of internal control framework, including group policies and key risks in order to ensure that the group has adequate controls to prevent unintentional and intentional errors in financial reporting, processes and business operations.
    Deliver adequate and timely reporting on the internal control framework and control deficiencies to ensure appropriate communication, documentation, escalation to business partners, senior leadership, and relevant governance body
    Deliver adequate and timely action plans and monitor progress to address and resolve control deficiencies
    Work collaboratively with business and process owners to implement and monitor remediation efforts that result from internal control assessments, ensuring the effective implementation of corrective action.
    Actively seek standardization and automation, apply, and implement best practices for managing internal controls and deploy innovative technology where possible to enhance and continuously improve the design and operating effectiveness of the controls, documentation, assessment, and review procedures
    Formulate policies and procedures to improve internal controls, compliance, and efficiency

    Support financial management

    Accountable for transactional financial data and information integrity through gathering, analysing, interpreting, and reporting of financial information.
    Review transactional financial data and information integrity to ensure they accurately reflect the operating results of the business.
    Analyse and interpret data in order to provide financial management information to business stakeholders for decision making.
    Prepare and process accounting journals and verify that supporting documentation to journals is available.
    Analyse and motivate for approval expenditure and in line with supporting documentation. Identify deviations from policy and escalate to finance manager.

    Monitor risk and ensure compliance

    Enforce the group guidelines and policies around financial management and financial control.
    Ensure that all risk issues are managed properly, and incidents are reported timeously with all relevant stakeholders.
    Partner and comply with relevant risk and compliance regulatory frameworks for all finance activities.
    Ensure reputation and business risk is managed.
    Ensure that mandatory compliance training in finance is driven effectively.
    Drive balance sheet substantiation of all balance sheet accounts.
    Provide technical accounting support for finance and business units
    Spearhead preparation of the annual financial statements
    Provide leadership financial audits in the group

    Be a trusted advisor to the business

    Support the business finance teams in creating a finance partnership.
    Obtain an understanding of the business environment and processes which are being supported in order to add value and allow for appropriate decision making to occur.
    Provide assistance in the gathering of financial and non-financial information to support the relevant finance line manager.

    Direct, monitor, manage and support the team in delivering on agreed performance and strategic goals

    Manage stakeholder expectations proactively and appropriately
    Participate in departmental goal.
    Proactively drive own development plans.
    Monitor and support the team in delivering agreed performance goals through collaboration.

    Qualifications
    Minimum Qualifications
    Type of Qualification: First Degree
    Field of Study: Finance and Accounting

    Other qualifications – Recognized professional certification (CPA (K)/ACCA/CIFA).

    Experience Required
    Financial/Statutory Accounting

    Finance & Value Management
    3-4 years
    Financial or Management Accounting experience.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Banker, Universal – Nairobi

    Banker, Universal – Nairobi

    Job Purpose;
    To take demand from Personal and Prestige banking customers for any banking matters ranging from product questions to customer account activities as well as any other service requests. Form an accurate assessment and understanding of the demands in order to act on it in a one-and-done manner that consistently delivers what matters to the customer within product, segment and legislative (e.g., FAIS) parameters.
    Key Responsibilities;
    Determine personal customer demand

    Engages with customers in order to understand what matters to the customer and deliver against those demands. 
    Validates the customer’s regulatory status (e.g., KYC, POPI, etc.).
    Identifies authenticity of the customer (where required) in order to prevent disclosure of information to unauthorised persons.
    Takes ownership of every demand and provides the customer with an immediate response (depending on the nature of the demand) or facilitates the completion of the customer demand.  Drives one-and-done as far as possible – updates relevant systems with history notes as applicable.
    Understands the risks associated with the customer demand and adheres to all risk and compliance requirements when executing on demand.  
    Deals with customer enquiries, ranging from product questions to customer account activities.

    Deliver on personal customer demand – general customer banking demands

    Links / de-links accounts to Cards according to laid down procedures.
    Orders replacement credit / debit cards from Card Division upon customer request.
    Attends to limit increases or decreases of Master Card limits, as per customer demand.
    Processes fixed savings account transactions.
    Processes stop payments, stop orders and standing instructions for customers, issues provisional statements, balance and other simple enquiries (FuneralPlan / Standing Order and Stop Payment).
    Amends EAP beneficiaries.
    Processes value and non-value transactions.
    Processes transactional limits on ATM / credit cards.
    Ensures that all new service requests (queries and complaints) are logged correctly.
    Ensures that service requests in personal work list are actioned within agreed timelines.
    Educates customers on self-service / IVR functionality (e.g., PIN over IVR).

    (Applicable to physical branch only)

    Issues cheque books, cards and Personal Identification Number (PIN) codes.
    Attends to requests and provides Collect statements to customers.
    Issues deposit books to customers.
    Issues unpaid cheques for collection when customers call to collect.

    Deliver on customer demand – account opening (personal customers only)

    Discloses to customers that he/she is acting under supervision along with other relevant FAIS disclosures, and ensures business processes are followed to ensure the customer receives this in writing.
    Manages the risks associated with new accounts, mandates and specimen signatures (physical branch only) by adhering to risk and compliance requirements (e.g., use of online fingerprint verification, scanning at source, eSign, etc.).
    Opens new accounts (including on-boarding), transfers, amends and closes accounts according to laid down procedures (e.g., confirmation of employment, completes AML mandatory fields, etc.).
    Ensures that customers are fully informed of their rights and obligations to the bank in accordance with the Code of Banking Practice.
    Gathers and completes accurate data for the opening of loan accounts (e.g., secured and unsecured) and granting of facilities.
    Refers matters outside scoring criteria, with the appropriate information, to the Credit Evaluation Manager for further investigation.
    Understands a customer’s conduct on an account by reading bank statements, verifying the income and expenditure and reading and interpreting of scorecards. 

    Drive demand generation opportunities
    In conversing with customers, identify demand generation opportunities:

    Completes lead generation tracking forms as and when required (e.g., Wealth).  Ensures that all leads are logged correctly in the presence of the customer and identifies demand generation opportunities.
    Participates in specific campaigns and marketing activities as required.
    Proactively promotes the use of multiple channels to customers including mobile banking, internet banking and other non-physical branch channels.
    Obtains necessary customer documentation as required by Know Your Customer (KYC) policies and regulations.  Uploads documentation on ECM and instructs customers to submit original documentation at domicile branch.
    Accurately captures, updates or amends customer information and history notes.
    Determines any additional customer demand that could be met whilst interacting with customer. 

    Information collation, analysis and reporting

    Continuously assesses what matters to the customer against the ability of processes and systems to meet the customers demand, in order to make recommendations to the Team Lead to act on the system and as further input into the Enablement and Product areas.
    Collates information on value, variation and failure in the system whilst executing work processes, in order to contribute to development of management information for the department.
    Analyses data and information in order to develop and apply self-correcting action within scope, to enable constant fulfilment of customer demand.
    Facilitates group meetings when required to contribute to collective learning and growth for individuals and teams.
    Updates capability charts and MIS in order to maintain an accurate database to assist leaders who are required to act on the system.

    Work in self-managed teams

    Adheres to the purpose and team principles (i.e. holding each other accountable).
    Adheres to and adopts new methods within the work.

    Successful delivery of outputs would be measured as follows

    Delivers against what matters to the customer (within laid-down policies and procedures).
    Value vs failure demand (improvement in ratio of value demand versus failure demand).
    Improvement of capability of response.
    Customer demand perfectly delivered without any ‘comebacks’ (e.g., one-and-done; reduced abandonment rates).
    Customer satisfaction rating.
    Minimised customer hand offs.
    Highlighting, acting and adhering to areas of improvement.
    Work force schedule adherence.
    Adherence to FAIS supervision contract requirements (e.g., prepares relevant evidence, etc.) as gauged by the Supervisor.
    Increased growth in profitability.
    Achievement of specified technical competencies required for level 1.

    Minimum Qualifications

    Type of Qualification: Degree from a recognised university
    Field of Study: Not applicable

    Experience Required

    Client Coverage
    Consumer & High Net Worth
    3-4 years
    Relevant FAIS qualification and experience. If no FAIS experience, would then need to operate under supervision. Previous experience in branch banking or contact centre environment with good understanding of bank processes, policies and products.

    ADDITIONAL INFORMATION
    Behavioral Competencies:

    Adopting Practical Approaches
    Articulating Information
    Challenging Ideas
    Convincing People
    Exploring Possibilities
    Following Procedures
    Generating Ideas
    Making Decisions
    Producing Output
    Providing Insights
    Showing Composure
    Understanding People

    Technical Competencies:

    Application & Submission Verification (Consumer Banking)
    Banking Process & Procedures
    Client Acceptance & Review
    Customer Understanding ( Consumer Banking)
    Processing
    Product Knowledge (Consumer Banking)

    Apply via :

    www.standardbank.com

  • Banker, Universal – Kakamega Specialist, Home Loan Sales

    Banker, Universal – Kakamega Specialist, Home Loan Sales

    Job Purpose;

    To take demand (in branch or via Voice branch) from personal customers for any banking matters ranging from product questions to customer account activities (e.g., opening accounts, statements, debit order information, etc.), whilst forming an accurate assessment and understanding of that demand in order to act on it in a one-and-done manner that consistently delivers what matters to the customer within product and legislative (e.g., FAIS) parameters.
    To drive customer service excellence in order to add value and contribute to the overall profitability of the branch.
    To use data to identify system conditions that may hinder capability of response and what matters to the customer, whilst maximizing value demand.

    Key Responsibilities;
    Determine personal customer demand

    Engages with customers in order to understand what matters to the customer and deliver against those demands. 
    Validates the customer’s regulatory status (e.g., KYC, POPI, etc.).
    Identifies authenticity of the customer (where required) in order to prevent disclosure of information to unauthorized persons.
    Takes ownership of every demand and provides the customer with an immediate response (depending on the nature of the demand) or facilitates the completion of the customer demand.  Drives one-and-done as far as possible – updates relevant systems with history notes as applicable.
    Understands the risks associated with the customer demand and adheres to all risk and compliance requirements when executing on demand.  
    Deals with customer enquiries, ranging from product questions to customer account activities.

    Deliver on personal customer demand – general customer banking demands

    Links / de-links accounts to Cards according to laid down procedures.
    Orders replacement credit / debit cards from Card Division upon customer request.
    Attends to limit increases or decreases of Master Card limits, as per customer demand.
    Processes fixed savings account transactions.
    Processes stop payments, stop orders and standing instructions for customers, issues provisional statements, balance and other simple enquiries (FuneralPlan / Standing Order and Stop Payment).
    Amends EAP beneficiaries.
    Processes value and non-value transactions.
    Processes transactional limits on ATM / credit cards.
    Ensures that all new service requests (queries and complaints) are logged correctly.
    Ensures that service relfquests in personal work list are actioned within agreed timelines.
    Educates customers on se-service / IVR functionality (e.g., PIN over IVR).

    (Applicable to physical branch only)

    Issues cheque books, cards and Personal Identification Number (PIN) codes.
    Attends to requests and provides Collect statements to customers.
    Issues deposit books to customers.
    Issues unpaid cheques for collection when customers call to collect.

    Deliver on customer demand – account opening (personal customers only)

    Discloses to customers that he/she is acting under supervision along with other relevant FAIS disclosures, and ensures business processes are followed to ensure the customer receives this in writing.
    Manages the risks associated with new accounts, mandates and specimen signatures (physical branch only) by adhering to risk and compliance requirements (e.g., use of online fingerprint verification, scanning at source, eSign, etc.).
    Opens new accounts (including on-boarding), transfers, amends and closes accounts according to laid down procedures (e.g., confirmation of employment, completes AML mandatory fields, etc.).
    Ensures that customers are fully informed of their rights and obligations to the bank in accordance with the Code of Banking Practice.
    Gathers and completes accurate data for the opening of loan accounts (e.g., secured and unsecured) and granting of facilities.
    Refers matters outside scoring criteria, with the appropriate information, to the Credit Evaluation Manager for further investigation.
    Understands a customer’s conduct on an account by reading bank statements, verifying the income and expenditure and reading and interpreting of scorecards. 

    Drive demand generation opportunities

    In conversing with customers, identify demand generation opportunities: Completes lead generation tracking forms as and when required (e.g., Wealth).  Ensures that all leads are logged correctly in the presence of the customer and identifies demand generation opportunities. Participates in specific campaigns and marketing activities as required. Proactively promotes the use of multiple channels to customers including mobile banking, internet banking and other non-physical branch channels. Obtains necessary customer documentation as required by Know Your Customer (KYC) policies and regulations.  Uploads documentation on ECM and instructs customers to submit original documentation at domicile branch. Accurately captures, updates or amends customer information and history notes. Determines any additional customer demand that could be met whilst interacting with customer. 

    Information collation, analysis and reporting

    Continuously assesses what matters to the customer against the ability of processes and systems to meet the customers demand, in order to make recommendations to the Team Lead to act on the system and as further input into the Enablement and Product areas.
    Collates information on value, variation and failure in the system whilst executing work processes, in order to contribute to development of management information for the department.
    Analyses data and information in order to develop and apply self-correcting action within scope, to enable constant fulfilment of customer demand.
    Facilitates group meetings when required to contribute to collective learning and growth for individuals and teams.
    Updates capability charts and MIS in order to maintain an accurate database to assist leaders who are required to act on the system.

    Work in self-managed teams

    Adheres to the purpose and team principles (i.e. holding each other accountable).
    Adheres to and adopts new methods within the work.

    Successful delivery of outputs would be measured as follows

    Delivers against what matters to the customer (within laid-down policies and procedures).
    Value vs failure demand (improvement in ratio of value demand versus failure demand).
    Improvement of capability of response.
    Customer demand perfectly delivered without any ‘comebacks’ (e.g., one-and-done; reduced abandonment rates).
    Customer satisfaction rating.
    Minimised customer hand offs.
    Highlighting, acting and adhering to areas of improvement.
    Work force schedule adherence.
    Adherence to FAIS supervision contract requirements (e.g., prepares relevant evidence, etc.) as gauged by the Supervisor.
    Increased growth in profitability.
    Achievement of specified technical competencies required for level 1.

    QUALIFICATIONS

    Business degree from a recognized university.
    Banking experience – 2 – 4 years in Personal and business Banking

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Officer, Processing & Clearing

    Officer, Processing & Clearing

    Job purpose

    To receive instruments, customer instructions and process transactions in the most efficient manner adhering to the laid down policies and procedures.
    The candidate should have knowledge of KBA clearing rules
    The officer will be accountable for processing of transactions of a financial and non-financial in nature.
    The overall objective of the role is to provide day to day operations support in alignment with bank policies and procedures.

    Key Responsibilities

    Ensure adherence to all routine control guidelines and procedures
    Ensure costs are kept to a minimum and identify any other avenues of cost reduction
    Support in testing, implementation, and application of business projects.
    Ensure efficiency and timely execution of all duties as per TAT and SLAs in place
    Teamwork- Ability to back up all team members, regular rotation
    Keep self-updated by attending regular relevant trainings as provided by People & Culture learning and development and within the unit.
    Effective leave plan and management.
    Problem solving on challenges faced, escalating where necessary.
    Taking ownership on all duties assigned.

    Duties:
    Inward Clearing

    Receipt of files from CBK (Sybrin system) – Confirm all files received and extract settlement report.
    Import files into CTS and confirm that all files are read in successfully.
    Identify any exceptions of items not read in and save the data to aid in investigation.
    Check the balances against CBK settlement report and or response files.
    Generate files into T24 and monitor the upload progress to completion
    On upload completion, advise Data Centre to generate referral reports for Credit evaluation
    Action all other exceptions that have defaulted into the inward clearing suspense accounts or failed post – post settlement figures from CBK
    Receive and process credit card referral report from Credit department
    Generation of unpaid files and submission to Sybrin ACH
    Balance and reconcile all inward and outward accounts as assigned.
    Raise clearing issues arising with team leader and technology
    Attend to queries arising from Branches, Customer Care and Customers
    Monitor system behaviour and promptly alert the technical teams for quick resolution in cases of errors/ downtime
    Post all previous day’s outward exceptions as advised 
    Retrieve all items not actioned sent out in previous day’s batch
    Inward direct debit mandate management – receipt of mandates, acknowledgment, and transmission.
    Maintain proper records for documents handled- either in soft or hard copies.
    Giving timely feedback to all stakeholders on items sent for action to clearing.

    Outward Clearing

    Review incoming emails for any items requiring action, attend to all those that are pending
    Confirm closing balance against opening balances.
    Receive and confirm bags from branches
    Acknowledge items and send back confirmed schedules, retaining a copy
    Run extraction Process
    Reconcile extracted files against clearing accounts (Model Bank Statements)
    Import outward EFT credit file and EFT debit file to Sybrin CTS system
    Identify exceptions and investigate
    Retrieve exceptions and action as appropriate
    Liaise with I.T for system hand over and any I.T challenges
    Liaise with branches on processing issues
    Reprocess any cheque exceptions into Sybrin CTS system
    Balance and import outward files into Sybrin CTS system
    Reconcile Sybrin CTS system and core banking – (Model Bank) Positions
    Generation of files from Sybrin CTS system to Sybrin ACH
    Send the files to CBK
    Reconcile outward clearing accounts.
    Report and escalate any clearing issues arising 
    Send necessary feedback stakeholders
    Send outward reconciliation position to the clearing, reconciliation and payments managers
    Monitor systems and escalate promptly where further intervention is required.
    Confirm all items for re bank have been actioned by end of day.
    Proper filing and record keeping of all outward documents – schedules from branches, G4S.

    QUALIFICATIONS

    Type of qualification: First Degree
    Field of study: Business Commerce

    Other qualifications 

    Banking qualifications an added advantage
    Basic Accounting

    Experience 

    Working knowledge relating to organizational and clearing processing in a service-oriented environment.
    2-4 years’ experience in Clearing (ACH) which includes product knowledge in Cheque clearing, EFT,s and Direct debits)
    Experience in Reconciliations and settlements
    The candidate should have sufficient understanding of KBA rules on clearing
    Sybrin and T24 knowledge will be an added advantage

    Apply via :

    www.standardbank.com

  • Head ,Treasurer Capital Management

    Head ,Treasurer Capital Management

    Job Purpose
    This role is responsible for managing the team of Treasury Sales dealers contributing to the overall business plan of Treasury, through customer analysis & product design and development.
    Key Deliverables 
    Strategy

    Coach/mentor individuals or intentionally transfer knowledge to individuals on the job to mature their professional skills and careers.
    Adherence to policies especially in relation to expense and asset authorization.
    Coach top managers in the area on people management techniques and approaches. Motivate senior managers in the area to set the example on living the values and recognition.
    Manage the Performance Management process of reportees from Goal setting, Personal development planning, continuous performance monitoring and formal evaluation and appraisal of annual performance contract.

    Data

    Ensure accurate financial information for companies and funds under management.
    Direct and monitor adherence to sound financial control principles.

    Financial Management

    Review and approve succession plans for key roles in the area. Support the Talent Review process and approve nominations for the area.
    Participate in departmental goal and performance rating quality review (moderation) processes and annual performance based REM (Bonus award allocation) moderation process for the department.

    People

    Provide input into people strategy for the area with a focus on talent management, resourcing, development and retention.
    Review headcount plans and reallocate resources between units if needed.
    Create workforce plans (organisational structure) for the area to ensure that current and future business requirements can be met.
    Ensure staff motivation and professionalism among departmental members.

    QUALIFICATIONS

    Type of Qualification: Post Graduate Degree
    Field of Study: Finance and Accounting

    Other Minimum Qualifications, certifications or professional memberships

    Treasury Certification e.g. ACI or ACT.

    Experience Required

    Treasury Capital Management
    Finance & Value Management
    Minimum 10 years post qualification experience which should include at least 8 years financial sector experience and 4 years at Senior Management Level in a major Financial Institution.

    ADDITIONAL INFORMATION
    Behavioral Competencies:

    Challenging Ideas
    Convincing People
    Developing Expertise
    Developing Strategies
    Directing People
    Embracing Change
    Exploring Possibilities
    Generating Ideas
    Meeting Timescales
    Providing Insights
    Team Working
    Upholding Standards

    Technical Competencies:

    Capital Markets
    Economic Analysis
    Hedging
    Investment Analysis
    Liquidity Management
    Product Knowledge (Trading, Transacting)
    Research

    Apply via :

    www.standardbank.com

  • Project Coordinator, Africa

    Project Coordinator, Africa

    Your Main Responsibilities Are
    In this position you will report to the Head of Programmes of the NNHF and work closely together with all team members located in different regions, local programme partners and community stakeholders.

    Management and proactive development of a growing international programme portfolio and related innovative programme and service offering.
    Sustainable local impact creation, measurement and communication – making a difference to the haemophilia community worldwide. Including acquisition, internal processes, budget management and controlling, progress monitoring and reporting of local outcome and impact of programmes.
    Leverage learnings within the NNHF team, amongst partners worldwide and with other international stakeholders through various initiatives and platforms.
    Congress representation and preparation and hosting of programme related events.

    Qualifications
    To succeed in this role, you must have the following qualifications:

    University education degree of MSc degree, preferably in public health, international relations, medicine, social Sciences, business administration, and/or economics.
    You have international working experience in science, business, development work or management consulting with emphasis on healthcare; experience in corporate social responsibility, international non-profit work or policy development and advocacy is an advantage.
    You should be able to have strong cross-functional relationship and trust-building skills and capable of being a good ambassador and an excellent project coordinator with systematic working style.
    You are fluent in English; fluency in Swahili and/or another language is an advantage.

    Apply via :

    ordisk.com

  • Manager, Business Development

    Manager, Business Development

    Job Purpose
    Achievement of the sales targets, income and profit budgets by way of managing the behavior of our own staff and our relationships with group company staff through training, support and motivation. To ensure ongoing and successful sales and distribution of Insurance and bancassurance products thought the branch network. Manage and develop sales strategies and identify opportunities. Implement strategies for profitable results.
    Key Responsibilities
    Sales management

    Oversees the insurance sales performance across all products both general and life in the Personal and Private Banking (PPB) client segment.
    Clearly understands sales targets set and influences and drives the achievement of SBIL sales targets within PPB.
    Ensures that SBIL cross-selling takes place in new and existing business, within all the branches and channels
    Plans and executes exciting innovative SBIL related sales tactics.
    Markets and provides information on the full range of products to customers both internal & External to optimise cross-sell.
    Identifies gaps/anomalies and develops ideas to rectify and improve performance.
    Assists in the development and repositioning on new product initiatives.
    Provides timeous feedback to the teams on queries/complaints and sales statistics.
    Analyses data to understand where the sales gaps, are within the products and the different channels.
    Advises and shares best practices, tactics and actions plans with the bank sales staff to close sales gaps.
    Employ, train and produce talented staff
    Coach and mentor staff
    Target setting and implementing the same within PPB
    Correction of poor performance
    Apply knowledge, resources and experience to resolve problems
    Handles basic activities/queries that fall within the policy terms and understands impact of actions on other areas of the business (claims/underwriting/sales). Differentiates between product features and benefits based on customer needs.

    Relationship Building

    Constantly maintains a professional environment and celebrates successes.

    Builds and Maintains relationships with the Head PPB and Client Segment Heads within PPB
    Builds and maintains relationships with Relationship and Branch Managers/Universal Bankers and Consultants and direct sales teams and collaborates and integrates with them.
    Attends regular meetings with branch teams (Branch, VAF and business segments in PM).
    Participates in the branch connects/hurdle sessions.
    Effectively uses the connect session as a forum to do presentations on the various SIAL products to the stakeholders.
    Builds knowledge at the connect sessions, manages the overall process of attendance, convenes meetings, minutes, monitors performance, facilitates discussions and debate. Utilises the forum as a vehicle for formulation and implementation of business strategy.
    Services all complaints, in respect of the products.
    Supports other business areas and other departments within SBIL
    Applies knowledge, resources and experience to resolve problems.
    Takes personal responsibility for coaching and mentoring others.
    Integrates all members of the team into a harmonious unit committed to the team vision and direction within the team (Intra-team). Encourages, clarifies, and shows the team how to reach common and shared goals (work is done in team context). Fosters team spirit through competitiveness.
    Identifies and acts upon potential sales opportunities.

    Training

    Manage competency-based training on products (short and long-term) with various stakeholders as and when required.
    The stakeholders are trained accredited, and coached on the various products.
    Ensure sales training in conducted for customer facing teams

    Office Management

    Completes all administration requirements timeously, e.g. weekly calling reports, staff training sign-on and activity sheets and discusses this daily with the branch manager or pro-active manager

    Process implementation

    Implements new processes in the branches concerning changes to and launches of new products.

    Risk & Compliance
    Provides complete disclosure to the customers in terms of accreditation, service fees, and commission.

    Responsible for adoption within section of all compliance, Anti money laundering and sanctions related requirements contained in policies, procedures and processes. This includes the consideration and approval of PEP onboarding and continued business engagement in instances where no adverse information is available
    Ensures proper record keeping in terms of proceeds of crime and Anti money laundering the Banking Act (Cap 488) The Anti-corruption and Economic Crimes Act, the Insurance Act (Cap 487) and any other relevant legislation
    Ensure all forms are completed correctly and send to operations for uploading to Bancassurance policy management system as the record keeper.
    Assist channel in achieving their risk compliance ratings in terms of all SBIL requirements.
    Ensure customers are satisfied with SBIL products bought in channel
    Ensures compliance with all relevant regulations while dealing with clients

    QUALIFICATIONS

    Type of Qualification: Relevant Business Degree
    Field of Study: Banking or any other relevant field

    Experience Required

    Wealth and Investment
    Consumer & High Net Worth
    5-7 years
    The role requires experience in offshore financial environment with an ability to gather and analyse statistical information.

    ADDITIONAL INFORMATION
    Behavioral Competencies:

    Adopting Practical Approaches
    Articulating Information
    Checking Details
    Conveying Self-Confidence
    Developing Strategies
    Documenting Facts
    Examining Information
    Following Procedures
    Producing Output
    Resolving Conflict
    Showing Composure
    Understanding People

    Technical Competencies:

    Application & Submission Verification (Consumer Banking)
    Banking Process & Procedures
    Client Servicing
    Mind of Customer Experience
    Process Governance
    Product Related Systems (Consumer Banking)

    Apply via :

    www.standardbank.com

  • Manager, Relationship

    Manager, Relationship

    Job Purpose:
    To grow and retain client relationships as per allocated segment/sector portfolio (e.g., Agribusiness, Public Sector; and Africa China Banking) Mombasa and Nairobi. To execute on the segment offering, related toolbox(es), initiatives and activities aimed at optimizing both client experience and profitability for the bank.
    Output:
    Client

    Explore alternative solutions in the event of declines from Credit.
    Ensure accurate capturing, updates or amendments of customer information and history notes.
    Ensure accurate and updated customer information.
    Manage worklist queues to ensure items are actioned within agreed timelines, and/or re-assigns staff to different queues to ensure work completed within agreed timelines.
    Complete a customer value chain analysis to further understand the customer’s needs and identifies sales opportunities and deploys banking solutions to meet those needs.
    Adoption of portfolio management principles and technology aimed at enhancing experience for staff and customer
    Implement a customer relationship management (CRM) strategy to ensure regular contact of all commercial customers in the portfolio as per the customer value proposition (CVP) for Commercial Banking.
    Ensure that commercial customer service expectations are met and exceeded.

    Data

    Proactively manage customer credit exposure and collateral held to contain risk to the bank.

    Ensure the submission of high quality and accurate credit applications to enable business and credit stakeholders to appropriately assess the risk to the bank.
    Keep abreast of external factors influencing the customer’s exposure to risk and implements the necessary action.
    Comply with all applicable legislative requirements (e.g., National Credit Act; Companies Act) and record-keeping in terms of Financial Advisory and Intermediary Services Act (FAIS); the Financial Intelligence Centre Act requirements (FICA); and the Consumer Protection Act (CPA).

    Financial Management

    Execute revenue growth tactics and targets in collaboration with business partners in the area (e.g., Prestige and Private Banking, Vehicle and Asset Finance; Property Finance: Business Online; Standard Bank Financial Consultancy; Standard Bank Insurance Brokers and any other business partners).
    Develop and implement revenue growth best practices in support of the commercial value proposition and customer’s expectations.
    Proactively identify, track and manage potential opportunities to cross-sell a product/offering to the customer.
    Complete a value chain analysis for all customers to gain a better understanding of the needs of the customer and to apply appropriate solutions.
    Proactively provide guidance to the customer pertaining to the promotion, selling and structuring of financial solutions customised to best meet the financial needs of the commercial customer.
    Execute and support both the provincial and national revenue growth campaigns.

    People

    Set the example and leads the team in line with the Groups leadership identity, core values and People Promise.
    Enable integrated ways of working and collaboration across the value chain to deliver for the client.
    Inspire the team to deliver on the Group’s shared purpose and instilling a culture which enables the Group to evolve into a client led platform organisation.
    Identify current and potential employee skill requirements in consultation with the People and Culture function.
    Ensure alignment to the People and Culture standards with regards to all employee-related matters.
    Provide input into talent strategy developed by People and Culture.

    Risk, Regulatory, Prudential & Compliance

    Motivate and process non-scored credit applications.
    Explain credit procedures, qualifying criteria and expected turnaround times to customers in order to ensure that their expectations are being managed.
    Notify customers regarding the approval or decline, including reasons thereof, of credit loan facilities.
    Monitor daily referrals to ensure that commercial customer facilities are managed within the set risk parameters.
    Together with Credit Origination (Commercial Banking), structures the customised credit loan facility options and parameters.
    Plan and implement timeous annual credit reviews for allocated commercial customers.

    QUALIFICATIONS

    Type of Qualification: First Degree
    Field of Study: Business Commerce
    Type of Qualification: First Degree
    Field of Study: Finance and Accounting

    Experience Required

    Relationship Banking Commercial Mombasa and Nairobi
    Business & Commercial Clients 
    8-10 years
    Relationship management experience as a Business Banker or Relationship Manager. Experience in dealing with customers at all levels. Significant product knowledge including specialized products and financial structures. Experience in budgeting, forecasting, cost control and client financial analysis. Experience in preparing and motivating Credit applications is essential.

    ADDITIONAL INFORMATION
    Behavioral Competencies:

    Developing Strategies
    Directing People
    Embracing Change
    Empowering Individuals
    Establishing Rapport
    Making Decisions
    Providing Insights
    Pursuing Goals
    Showing Composure
    Taking Action
    Understanding People
    Valuing Individuals

    Technical Competencies:

    Economic Capital Management
    Financial Acumen
    Process Governance
    Risk Identification
    Risk Reporting
    Risk Response Strategy
    Risk/ Reward Thinking

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    www.standardbank.com

  • Manager, Senior, Projects Head Internal Controls Manager, Finance BCC &CHNW

    Manager, Senior, Projects Head Internal Controls Manager, Finance BCC &CHNW

    JOB PURPOSE
    To manage major and/or strategic projects through the application of best practice project management skills, tools and techniques, whilst engaging with and leading cross-functional teams to deliver scalable business solutions within the required parameters in terms of scope, cost and quality.
    JOB FUNCTIONS

    Conduct pre-analysis of project scope, including deliverables and timelines to determine feasibility and the potential impact of overall strategic objectives to ensure suitable amendments can be made upfront.
    Develop project dashboards and reports that provide accurate information regarding the ongoing progress, risks and impact of the project to enable timely decision-making.
    Drive the development of the projects change plan and the planning and implementation mechanisms for communication, training, stakeholder engagement and monitoring of change impacts to ensure solutions are effectively implemented and therefore meet the required organisational benefits.
    Drive the implementation of the required information management processes and systems to ensure all project information and documents are managed according to organisation and regulatory standards and requirements.
    Drive the process of formal handover of the project into business as usual, including the handover of all required documentation, the completion and submission of a close-out report consisting of lessons learnt, final financial
    calculations and the realisation of project benefits.
    Engage regularly with project sponsors and senior project stakeholders to advise them on project scope, approach and progress to ensure they remain committed to the projects direction and have the opportunity to provide the necessary advice or guidance.
    Identify and advise on project risks through the delivery of risk reports to all stakeholders involved in the project to ensure that risk is managed appropriately. Engage with project and programme boards to ensure adequate understanding and buy in to resolve risk concerns.
    Identify the key project stakeholders and participate in constituting the project board. Engage with all stakeholders on their involvement to ensure effective participation.
    Identify the most appropriate project resources, coordinate and monitor their utilisation including business resources, external consultants, contractors and other vendor resources to ensure the effective execution of project deliverables against agreed standards and timelines.
    Lead project team members by conducting the required training and mentoring to ensure they are fully equipped to deliver their projects in-line with best practice.
    Oversee and drive proper project governance standards to ensure that changes and updates made to all aspects of the project remain governed and compliant with all regulations as set by Standard Bank Group (SBG).
    Oversee the formalisation of the project scope to ensure that it is formally documented, agreed and signed-off and that any changes during the project goes through the correct governance and change processes.
    Provide input into the definition and development of robust business cases to ensure the accuracy of resource forecasts and financial calculations.
    Review the project financials and expenses against project budget, complete cash flow forecasts for the project and reprioritise expenses, within budget, where appropriate, to ensure the effective delivery of the project
    objectives within the allocated budget.
    Track and drive the projects execution requirements/activities and incorporate changes in the requirements as per the formal change and governance standards and process. Analyse the effectiveness of all project
    workstreams to ensure improvement opportunities are identified and implemented.
    Utilise the most appropriate project tools and best practices and conduct research to advise on improvements
    where necessary.

    QUALIFICATIONS
    Education

    First Degree:  Business Commerce Required
    First Degree: Project Management Required
    Post Graduate Degree : Business Commerce Preferred
    Post Graduate Degree : Project Management Preferred

    Additional Licences and Certifications

    A formal project management qualification such as PMBOK, Prince II or PMP

    Work Experience

    8-10 years
    Significant experience required in the end-to end management of largescale strategic projects through the leadership and coordination of a large project team.

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  • Officer, Account Support Manager, Senior, Global Markets Sales

    Officer, Account Support Manager, Senior, Global Markets Sales

    Job Purpose 
    Provide a support service to the personal and business markets with regard to new account processing, account maintenance and investment rollovers. Understand the risks associated with opening of accounts, dealing with mandates and specimen signatures as well as maintain a high level of integrity and ethical standards. Understand the risk associated with account opening, account management and anti money laundering and well as maintain a high level of integrity and ethical standards.
    Proactively manage AML, Account Excesses, KYC Remediation, Loan Arrears and Digital penetration and Utilization.
    Key Responsibilities 
    Account opening, maintenance and closing

    Review and maintain data effectively and accurately.
    Process and maintain related documents and records.
    Ensure that routine compliance procedures and controls are followed in order to minimize the risk of loss through the opening of fraudulent and undesirable accounts.
    Comply with the Code of Banking Practice at all times.
    Follow detail processes and procedures that pertain to the activities above.

    Mandates and KYC

    Obtain mandates and KYC for all accounts, where required.
    Ensure that mandates are correctly completed and conform to legal requirements.

    Administration and Service

    Ensure the timeous processing and review of investment rollovers.
    Correct exceptions on KYC remediation and operations exception reports promptly.
    Ensure that archiving of branch related documentation and branches is done promptly and accurately.
    Resolve account detail queries and problems within laid-down time frames.

    Business development

    Sell the bank’s product as per set targets.

    Legislative prohibitions

    Complete disclosure to the customers in terms of accreditation, service fees, and commission.

    Account Management/Controls/Compliance and BCM

    Ensure total Adherence to processes & procedures
    Ensure BCM-BRPs and BIAs held for branch and successful testing done.
    Ensure Net Operational Losses to be contained within 1% of branch gross Income.
    Ensure zero Repeat Unsatisfactory Audit Ratings
    Ensure zero Overdue Audit Action Items Over 30 Days
    Ensure Know Your Customer (KYC) Compliance for both Legacy and New Accounts at 99%
    Ensure Mandatory Compliance Training to be Completed in Full
    Ensure Closure of AML alerts within 48 hours.
    Ensure STRs to be raised within 48 hours.
    Ensure Customer due diligence queries to be responded to within 48 hours.
    Ensure Customer anniversary reviews to be completed within timelines as advised by Compliance.
    Ensure Arrears management below 5% of Branch Portfolio
    Ensure Dormancy management below 5% of Branch Portfolio
    Ensure Excess Management below 10% of Branch portfolio

    QUALIFICATIONS
    Education Level

    Degree holder from a recognized University (min – 2nd class upper or equivalent).

    Knowledge

    A broad understanding of the bank’s procedures and policies and the application of the Group Reference Guide with particular emphasis on the account opening environment, policies and procedures.
    Knowledge of the Code of Banking Practice.
    Understanding of service and Managing Local Market sales initiatives.

    Experience

    3 – 4 Years branch banking experience, with exposure to frontline.

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