Company Address: Address kenya

Logistics Manager/ Operations Lead

The Position

Roche Diagnostics in Nairobi or Lagos is seeking an Operations Lead to lead the Operations function for the East and West Africa region. You will be responsible for meeting the market demand, managing working capital components of inventory and reduce supply risks and will lead the team to deliver stretch targets and continuously improve and innovate processes to achieve the company growth targets. You will be responsible for Supply Planning, Inbound Logistics, 3PL Distribution, Warehouse Management, 3PL Relationship Management, Customer Experience and overall supply chain operations. You will also be accountable for Supply Chain Operational Excellence Improvement Plans.

Key Challenges

Supply Chain Management

Review or update supply chain practices in accordance with new or changing environmental policies, standards, regulations, or laws.
Ensure alignment of activities to support delivery across countries & working alongside operations and support teams.
Select transportation routes to maximize economy by combining shipments or consolidating warehousing and distribution.
Monitor forecasts and quotas to identify changes or to determine their effect on supply chain activities.
Implement new or improved supply chain processes.
Collaborate with other departments, such as procurement, engineering, and quality assurance, to identify or qualify new suppliers.
Define performance metrics for measurement, comparison, or evaluation of supply chain factors, such as product cost or quality.
Analyze inventories to determine how to increase inventory turns, reduce waste, or optimize customer service.
Develop procedures for coordination of supply chain management with other functional areas, such as sales, marketing, demand planning, finance, production, or quality assurance.
Design or implement supply chains that support business strategies adapted to changing market conditions, new business opportunities, or cost reduction strategies.
Confer with supply chain planners to forecast demand or create supply plans that ensure availability of materials or products.
Document physical supply chain processes, such as workflows, cycle times, position responsibilities, or system flows.
Oversee compliance in regards to the export controls
Identify and assess risk areas and implement mitigating measures to ensure customer experience and business continuity
Adopt and implement regional supply chain standards, including QA and SHE standards

Relationship Management

Appraise vendor manufacturing ability through on-site visits and measurements
Negotiate prices and terms with 3PLs, or freight forwarders in collaboration with procurement.
Monitor supplier performance to assess ability to meet quality and delivery requirements.
Meet with suppliers to discuss performance metrics, to provide performance feedback, or to discuss production forecasts or changes.
Lead negotiation and conclusion of contracts with suppliers over major agreements working with regulatory, legal and internal stakeholders to ensure business requirements are met.
Promote horizontal integration of cross functional teams
Active participation in Supply Chain.

Customer Experience

Regularly assess how the organization’s sales, marketing and service departments work together to deliver seamless customer service.
Work with customers or client teams to continually understand, define and then refine the customer base.
Employ a variety of analysis tools such as best practice surveys to improve customer experiences.
Gather customer feedback, analyze it and then design specific practices that the organizations can put into place positively impacting customer satisfaction
Champion opportunities to consistently Improve the customer experience
Map the customer journey and identify opportunities to proactively intervene on the client’s behalf
Promote ease of doing business through innovative solutions (Automation; digitization)
Regularly partnering with customers in collaboration with Sales to promote needs identification, innovative solutions and latest technological advancement.

Staff Leadership & Management

Promote exceptional customer experience through staff, staff development, assessing and/ or implementing latest leading industry innovations and improvements.
Define staff requirements by reviewing the workload, defining work allocations and developing job profiles.
Resource the team by retaining, recruiting, selecting and appointing staff as required.
Induct staff members by managing the development of an induction programme, monitoring performance and supporting the development of new staff members.
Manage the performance of staff by agreeing performance expectations, building relationships with staff, motivating staff, providing staff with feedback, supporting staff development, addressing areas of non-performance and implementing corrective action monthly and as required.
Develop staff members by consulting with staff to identify learning areas and paths, supporting the development of the staff member, coaching and mentoring and tracking impact of learning.
Manage the implementation of HR policies and procedures by tracking compliance, identifying areas of concern and implementing corrective action as required.

You, as an ideal candidate, will have the following skills, experience and education:

Qualification: Qualification in Supply Chain, Business Management or equivalent.
Experience: 5-7 years experience in supply chain / operations, ideally in a Pharmaceutical or Diagnostics environment with 3-5 years management experience.
Required Knowledge: Cold Chain processes and best practice, SAP and Project Management.

Apply via :

careers.roche.com

October 30, 2024
Agent, Direct Sales, VAF Consultant, Business Sales

Job Purpose:

To provide a support function to the VAF Business Development Manager and Head of Department in the attainment of the VAF business growth objectives and for an assigned portfolio.

Key Responsibilities:

Ensure inflow of new VAF/IPF business in line with set targets i.e. (new to bank clients, used vehicles and transaction of less than Kes10M).
Ensure growth of the VAF/IPF book within agreed targets. (Drawdowns of not less than Kes20M per month)
Ensure growth of interest and non-interest income as per targets.
Regular visits (supported by Call Reports) to Customers and allocated Branches and the used motor dealers.
Training the Sales staff in allocated dealerships of our VAF processes and resolve bottlenecks to business.
Liaising with allocated Branches to maximize VAF/IPF sales mainly to the new to bank clients and used vehicles.
Periodic reports on VAF/IPF performance / figures.
Attend the branch meetings for branch allocated and ensure to update the VAF activity for new to bank clients and used vehicles.
Develop VAF/IPF business opportunities by maintaining a leads list, following up / pursuing leads.
Conduct visits to potential i.e. ‘new to bank’ customers with a view to increasing/ maximizing on VAF/IPF drawdowns and cross selling.
Liaise with VAF/IPF Business Support to ensure TAT on processing of applications within agreed timelines and smooth drawdowns on approvals to attain 90% conversion rate.
Follow up on VAF/IPF applications to ensure that customers’/Dealers/brokers’ requirements have been met.
Clearly understand sales targets set for self and unit.
Identify and nurture gatekeepers and center of influence in Motor Dealerships / branches / insurance companies to increase our market share.
Conducting training sessions to ensure that Group staff understand the VAF / IPF product.
Collecting Market information on product, competition, pricing etc
Keep abreast of industry practices, legislation, and current regulatory developments.

Risk management

Identify and manage business risks from both a customer and bank perspective by ensuring that appropriate control mechanisms are in place to minimize risk exposure.
Responsible for the adoption within Vehicle and Asset Finance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes. This includes the consideration and approval of PEP on-boarding and continued business engagement in instances where no adverse information is available.

QUALIFICATIONS

Business degree from any recognised university.

ADDITIONAL INFORMATION
Competence

Competent and reliable staff that are honest and trustworthy.

High customer regard

Unconditional positive regard for customers – a sincere appreciation and recognition of who a customer already is and the life he/she chooses to live. It gives the customer a sense of pride, worthiness, and dignity. “Make me feel proud of who I am and how I choose to do things”.

Promptness

Prompt service performed right the first time and prompt query/complaint resolution.

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Use the link(s) below to apply on company website.

Apply via :

October 30, 2024
Manager, Relationship Private Banking

Job Purpose:

Provide a relationship-based offering to high net-worth affluent individuals through a pro-active, highly responsive personal approach to meet the financial needs and service expectations of high net-worth individuals.
Proactively promote a relationship-based offering through operating as a dedicated and primary point of contact for the customer and providing financial solutions which meet the customer’s expectations in accordance with the segment value proposition.
leverage the group’s reach & expertise resource capabilities to add value to both the customer and the bank.
Maintain a high level of integrity, professionalism and ethical standards whilst building valuable long-term relationships with customers.

Output:

Acquire new customers (high net-worth affluent individuals) as per the criteria outlined in the segment value proposition and reflected by the Country segment strategy and sales targets.
Pro-actively identify cross-sell opportunities within own portfolio of customers to maximise life cycle opportunities. Be guided by the segment value proposition and sales targets as to what the priority products are both from a bank and customer perspective.
Conduct a needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer’s needs and priorities.
Comprehensively explore customers’ short and long term financial goals/aspirations and keep up to date with changes in the financial needs and financial position of customers. Appreciate the implications of the customers’ lifecycle position and priorities.
Conduct a comprehensive calling/contact management programme for all customers within own portfolio supported by call reports that document the salient issues and future opportunities identified.
Pro-actively manage the portfolio to maximise revenue for the Bank (referring to fees, margins and sales), minimise costs and risks, whilst maintaining and entrenching the customer’s relationship with the Bank appropriately.
Ensure that the Customer is central to the entire life cycle approach of maximising sustainable value add to both the Customer and the Bank.
Establish, build and strengthen one-on-one relationships with customers, based on mutual respect, to retain customers and gain word-of-mouth referrals.
Place equal emphasis on investment (non-borrowing) and borrowing customers.
Commitment to Service excellence and superior service delivery aligned to SLA’s and turnaround time commitments.
Ensure that customers are appropriately educated regarding the value of using self-service channels (Internet Banking, ATMs & Mobile Banking) to empower customers and minimize adhoc service requests. Assist with migration. Facilitate the migration of customers to self-service channels where appropriate.
Ensure that customers are well informed with regards to lending application processes (e.g. vehicle finance, home loans, overdraft, credit card, personal loans, etc), credit maintenance processes (e.g. annual reviews) and account conduct expectations (e.g. minimum account balances, provision for debit orders and cheque payments, etc).
Clearly and transparently inform customers of contract/account terms and conditions, fees, rates and commissions where applicable. Be prepared to articulate the value added if challenged on pricing.
Ensure that qualifying customers (as defined by the Country segment value proposition) are timeously migrated from the Branch to the Private Banking Suite.
Retain ownership of customer requests, complaints and applications – follow every task through to completion keeping the customer updated on progress.
Acquire new customers (high net-worth affluent individuals) as per the criteria outlined in the segment value proposition and reflected by the Country segment strategy and sales targets.
Pro-actively identify cross-sell opportunities within own portfolio of customers to maximise life cycle opportunities. Be guided by the segment value proposition and sales targets as to what the priority products are both from a bank and customer perspective.
Conduct a needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer’s needs and priorities.
Comprehensively explore customers’ short and long term financial goals/aspirations and keep up to date with changes in the financial needs and financial position of customers. Appreciate the implications of the customers’ lifecycle position and priorities.
Conduct a comprehensive calling/contact management programme for all customers within own portfolio supported by call reports that document the salient issues and future opportunities identified.
Pro-actively manage the portfolio to maximise revenue for the Bank (referring to fees, margins and sales), minimise costs and risks, whilst maintaining and entrenching the customer’s relationship with the Bank appropriately.
Ensure that the Customer is central to the entire life cycle approach of maximising sustainable value add to both the Customer and the Bank.
Establish, build and strengthen one-on-one relationships with customers, based on mutual respect, to retain customers and gain word-of-mouth referrals.
Place equal emphasis on investment (non-borrowing) and borrowing customers.
Commitment to Service excellence and superior service delivery aligned to SLA’s and turnaround time commitments.
Ensure that customers are appropriately educated regarding the value of using self-service channels (Internet Banking, ATMs & Mobile Banking) to empower customers and minimise adhoc service requests. Assist with migrationFaciltate the migration of customers to self-service channels where appropriate.
Ensure that customers are well informed with regards to lending application processes (e.g. vehicle finance, home loans, overdraft, credit card, personal loans, etc), credit maintenance processes (e.g. annual reviews) and account conduct expectations (e.g. minimum account balances, provision for debit orders and cheque payments, etc).
Clearly and transparently inform customers of contract/account terms and conditions, fees, rates and commissions where applicable. Be prepared to articulate the value added if challenged on pricing.
Ensure that qualifying customers (as defined by the Country segment value proposition) are timeously migrated from the Branch to the Private Banking Suite.
Retain ownership of customer requests, complaints and applications – follow every task through to completion keeping the customer updated on progress.
Ascertain when customers require specialist advice and arrange appropriate introductions with specialists. Generate and pass on leads. Follow up to ensure that the customer is satisfied with the service received.
Determine when new or existing customers require Business Banking or CIB expertise and arrange introductions accordingly. Interact and build strong working relationships with Business Banking and CIB colleagues to entrench the holistic customer relationship with the bank.
Interact frequently and build strong working relationships with enabler and fulfilment functions (including credit specialists, product specialists and wealth specialists) to shorten turnaround times and SLA’s are adhered to.
Manage credit and operational risks in accordance with laid down policies and procedures.
Take accountability for credit management of portfolio, including the completion of referral reports, taking action regarding exception reports to eliminate accounts in excess, ensure that all accounts are limited and that reviews occur timeously.
Establish and build knowledge and understanding of product and credit application processes to eliminate reworking and ensure acceptable turnaround times for customers.
Maintain proper records (filing, update customer records on bank system, etc).
Ensure limits are loaded, market segment codes are correct, and all fields are captured accurately on the system. Take responsibility for the integrity of all data pertaining to the portfolio.
Attend to all correspondence relating to the portfolio, including e-mails, phone calls, messages, documentation, faxes, queries and complaints, etc.
appropriate Monitor initial activation and usage of transaction accounts and proactively take steps to mitigate dormancy.
Follow proper procedures when closing accounts, including the recovery of outstanding funds/fees and retention of cheque books/cards.
Manage subordinate (Transactional Banker / Private Banker’s Assistant) in accordance with HR performance management best practise- recruitment/development/retention/reward & recognition.
Cooperate and work effectively with others in pursuit of team goals by sharing information, providing support, showing care and being considerate of other team members.
Actively seek to improve others’ skills and talents by providing constructive feedback, coaching and training opportunities to develop their abilities.

QUALIFICATIONS
Minimum Qualifications

Type of Qualification: First Degree
Field of Study: Business Commerce

Experience Required

Affluent Clients
Consumer & High Net Worth
5 years
Experience in completing credit applications successfully.
Experience in sales, service, relationship management, credit applications and financial acumen (i.e., proven sales track record in the Financial service industry.)

ADDITIONAL INFORMATION
Behavioral Competencies:

Conveying Self-Confidence
Developing Expertise
Embracing Change
Establishing Rapport
Following Procedures
Impressing People
Meeting Timescales
Seizing Opportunities
Showing Composure
Team Working
Upholding Standards
Valuing Individuals

Technical Competencies:

Banking Process & Procedures
Commercial Acumen
Customer Understanding ( Consumer Banking)
Financial Acumen
Product Knowledge (Consumer Banking)
Risk Identification
Risk Reporting

Apply via :

www.standardbank.com

October 30, 2024
Manager, Business & Strategy Execution

Job Purpose

To support the Business Head to implement programmes, projects and initiatives to enable strategy, achieve minimum standards of service, adherence to governance standards, manage costs and achieve budgets, while continuously improving operational efficiency of the team with clear objectives and established tools. Responsibilities are directed by the requirements of the Business Head and align to the strategic objectives of the business unit.

Job Function

Collaborate with Marketing team to manage media responses and reputation management initiatives
Collaborate with with key stakeholders (Risk, Internal Audit and Compliance) to understand required risk management practices to implement across the Business Area.
Collate data input from a variety of sources to enable reliable reporting and dashboards in order to enable monitoring and decision making across the Business Area.
Co-ordinate and monitor the delivery of vendors
Co-ordinate the prioritisation of operational delivery and efficiency initiatives to ensure optimal use of resources and enable the biggest impact on strategic objectives of the Business Area.
Develop artefacts required for the successful execution of approved interventions and participate in the execution these as appropriate
Draft amendments to procedures operationalising new ideas and concepts
Engage directly with clients to identify problems, find suitable solutions and maintain client relationships.
Identify and escalate reputational risks, gaps or pain points which may jeopardise license to operate to line leaders.
Implement and monitor risk controls on projects and for initiatives
Implement tactical plans and manage projects to operationalise the Group strategy within the Business Area in order to meet strategic objectives.
Monitor controls set by Group to identify and manage risks and effective governance for the Business Area’s activities.
Participate in identifying resources required to efficiently execute projects and initiatives
Participate in initiatives to address gaps or pain points which may jeopardise license to operate.
Participate in, and guide, the implementation of employee communication, engagement and organisational effectiveness initiatives and apply best practice standards within the local context to empower an efficient team.
Promote delivery of ideal client experience through practical application of client engagement and sales enablement models to provide client service teams with tools to best service clients in the markets.
Stay up to date on developments, trends, legislation and industry regulations within area of expertise
Track and analyse selected area metrics to identify gaps related to the implementation of strategic initiatives and make recommendations.

QUALIFICATIONS
Education

Type Qualification

First Degree – Business Commerce, Finance & Accounting
Project Graduate Degree – Project Management

Work Experience

3-4 years – Experience in managing projects to completion to achieve defined business objectives or metrics.
5-7 years – Experience in influencing stakeholders at different levels across a multiple of disciplines to achieve shared outcomes, specifically within a financial services environment.

Apply via :

www.standardbank.com

October 30, 2024
Medical Advisor

The position

As a Medical Advisor you will be responsible for providing proactive medical support to new business opportunities and strategic objectives for the affiliate.

Your Main accountabilities will be:

Reviewing of medical educational and promotional material for scientific accuracy, currency and relevance, providing training to employees and Health Care Professionals, providing medical guidance to the Sales, Marketing and Market access departments in terms of treatment guidelines and current clinical practice, providing support and guidance on pharmacovigilance matters and providing medical information to customers as required.
Providing training and educational activities for Health Care Practitioners.
You will further be responsible for managing the relationships with Key Opinion Leaders, as well as be the point of contact for all medical enquiries and scientific matters. Other primary medical responsibilities include publication planning and implementation.
You will demonstrate good communication skills with both internal and external stakeholders for the successful implementation of your main responsibilities.

Qualifications

The candidate will have minimum of University Degree in Medicine – MD, be a qualified medical doctor who has completed their internship, community service and worked in a clinical environment.
3-5 years’ experience in pharmaceutical industry
Must have English and French language in a fluent level.
Interest in Diabetes, Cardiovascular and Endocrine Disorders is desired.
The candidate must demonstrate computer skills (Excel, Word, and Power Point) and two years of experience as a Medical Advisor in the Pharmaceutical Industry will be considered an advantage.
A Master’s Degree in Public health or Health Economics will also be an advantage.

Important skills to work in this position are:

Strong analytical skills and the ability to influence and collaborate with internal and external stakeholders.
Demonstrate Cross-functional Collaboration and Team Work.
Good Decision-making and problem-solving ability.
Demonstrate agility in ways of working, be self-motivated and results-oriented.
Great communication (verbal and written);
Good planning and organizational skills, project management skills.

Apply via :

ordisk.com

October 30, 2024
Principal Teacher Management Officer, Grade 7: 92 Posts Curriculum Support Officer II (CSO Regular), Job Grade C5- 286 Posts Curriculum Support Officers II (CSO SNE), Job Grade C5 – 295 Posts Curriculum Support Officer I, (CSO 1), Job Grade D1 – 84 Posts

ADVERT NO’ 42/2023

Reporting to County Director, this position is responsible for the provision of Teacher Management general administrative support, Customer Care and Data Management for public institutions at TSC headquarters, County and Sub-County offices. In addition, an officer at this level should be able to quality assure for the teaching service. Successful applicants will be deployed in any station within the Republic of Kenya as Sub-County Director.

Requirements for the Appointment
For appointment to this grade, an officer must have: –

Served satisfactorily as a Curriculum Support Officer for a minimum period of three (3) years;
Bachelor’s degree in Education from a recognized institution;

OR

A Bachelor’s degree plus a Post Graduate Diploma in Education from a recognized institution;
Certificate in computer application skills;
Demonstrated merit and ability as reflected in work performance and results.

NB: Masters’ degree in Education from a recognized institution will be an added advantage

go to method of application »

Interested candidates, who meet the required qualifications, should make submit applications online through the TSC Website – https://teachersonline.tsc.go.ke to be received on or before 1st August 2023During the interview, candidates will be required to produce the original: Candidates who will be successful in the interviews will be required to present valid documents of chapter 6 of the Constitution before they are considered for appointment.
Those who had submitted their applications earlier are advised re-apply.
For details of the advertisement, applicants are advised to visit the TSC Website: www.tsc.go.ke
This advert will close on 1st August 2023 at 5:00 p.m.
TSC is an equal opportunity employer and persons with disabilities are encouraged to apply

Apply via :

line.tsc.go.ke

October 30, 2024
Officer, Partnerships Officer, Financial Reporting

Job purpose

Create effective partnerships with chosen vendors.
Ensure the effective operations of Vendor output
Drive communication between vendors and line manager
Ensure that the targets are achieved by your vendors
To effectively work all Written off accounts to contribute towards increasing the recovery rate and diligently update control registers, outsourced files and supply of demographic information when required.

Key Responsibilities

RELATIONSHIP MANAGEMENT

Manage a select portfolio of Vendors on the Vendors out-put measures.
Account level monitoring
Weekly high balance exposure reporting
Responsible to form part of weekly performance engagements via. email, telephone as well as face to face. (Performance Metric supplied).
Internal stakeholder management with regards to vendor admin.

PROBLEM MANAGEMENT

Ensure that all escalated problems or service complaints are resolved within the agreed SLA time.
Report all these complaints on a weekly and monthly basis in connect sessions.
Monthly Reporting & Monitoring of Key Metrics:
Monitor key measurements that was agreed to as per Service Level Agreements and frequency to ensure that vendors are achieving operational excellence and meeting agreed processing targets.

CUSTOMER SERVICE

Ensure that vendor complaints are logged, and root cause analysis undertaken to prevent recurring problems.
Ensure that all queries and problems are resolved promptly.
Ensure accuracy of information when resolving queries

INTERNAL PROCESS AND SB POLICIES AND PROCEDURES

Supply data or information to compile monthly dashboard for submission for meeting.
Validate data within the dashboard to ensure accurate reporting.
Communicate vendor issues proactively which could impact on customer service to Line Manager.
Action various reports where necessary to manage vendor performance and risk on Account Level
Identify risks and report to appropriate line.
Ensure Service Levels are met at all times.

OPERATIONAL EFFECTIVENESS

Manage the validity and integrity of all information (including MIS) received from the various vendors prior to any inclusion in any report for publication either internally or externally or both.
Ensure that the service levels are maintained to ensure that service level agreements with internal and external customers are always adhered to.

RISK MANAGEMENT

Limit potential losses to the bank by ensuring that laid-down instructions are adhered to within the Vendor’s operations.
Assist stakeholders with the identification of risks and reported to line

QUALIFICATIONS

Minimum Qualifications Type of Qualification: Degree
Field of Study: Finance and or Accounts or Business related degree

Experience Required

Experience Required: 5-6 years
Banking experience, particularly in operations / banking / project management / business analysis

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Use the link(s) below to apply on company website.

Apply via :

October 30, 2024
Manager, Business Enablement – Transaction Banking (TxB) Manager, Business & Strategy Execution Manager, Internal Audit

Job Profile

Responsible for supporting the TxB Head to enable strategy, achieve minimum standards of service, adherence to governance standards, achieve budgets, manage costs and continuously improve operational efficiency of the team with clear objectives and established tools. Responsibilities are directed by the requirements of the TxB Head and align to the strategic objectives to business unit.

Key Responsibilities

Co-ordinate analysis and prioritisation of operational efficiency investment initiatives to ensure optimal use of limited resources while delivering to the unique client experiences as a decreased cost. Monitor business performance measure to ensure overall health of the franchise. Provide proactive time management support and coordination to managers in the team by reviewing requests (meetings, emails, calls) on a continuous basis and determine priority and action.
Coordinate data input from variety of sources to provide a reliable view the client to the unique requirements the of country. Create and maintain a fit for purpose document and data management system for the team by monitoring data standards, version control, system access and permissions to ensure the data quality and value to the users.
Manage costs and stationery inventory to ensure team Contribute to budget management for the TxB Business by obtaining cost Centre reports from the Finance Function. Review the information provided and provide information and summaries to the relevant managers to correct errors as required.
Promote delivery of ideal client experience through practical application of client engagement and sales enablement models to provide client service teams with tools to best service clients in the markets. Oversee the co-ordination and preparation for client engagements on behalf of the TxB head team to enable successful client engagements.
Re enforce operational resilience & agility within the TxB risk appetite framework & parameters. Monitor controls set by Group to identify & manage risks. Participate in meetings fulfil governance responsibilities including taking minutes, approval of minutes by the meeting chair & distribution to the relevant stakeholders within the agreed time period. Contribute to team governance by providing support receiving, submitting & obtaining approval for documentation from the right mandate holders
Responsible to implement a tactical plan to operationalise the TxB Group strategy within the local context, client expectations and market aspirations. Track Group and selected local metrics to identify gaps and adjust the plan to achieve strategic objectives. Compile and distribute reporting dashboards to ensure effective monitoring of progress against strategy, decision-making and actioning.
Scan the local environment for regulatory changes and coordinate action plans in partnership with Product and Country representatives to ensure continued license to operate within the local market.
To assist with the implementation of organisational effectiveness initiatives and best practice standards within the local context to empower an efficient team. Provide support and assistance with communication tools such as Teams to facilitate effective collaboration across the team, regions and countries. Participate in the on-boarding of new team members by liaising with the relevant functions to arrange all logistical, hardware or software requirements.

QUALIFICATIONS
Minimum Qualifications

Type of Qualification: First Degree
Field of Study: Business Commerce

Experience Required

Business Management
Business Support
1-2 years
Able to establish networks inside and outside the organisation to gather information and influence key decision making.
Provides evidence of effective communication to influence and drive change
1-2 years
Has a broad understanding of the business operating models and client engagement models

ADDITIONAL INFORMATION
Behavioral Competencies:

Adopting Practical Approaches
Articulating Information
Checking Details
Convincing People
Embracing Change
Interacting with People
Interpreting Data
Managing Tasks
Meeting Timescales
Producing Output
Understanding People
Upholding Standards

Technical Competencies:

Business Acumen (Audit)
Business Administration Skills
Business Intelligence
Client Relationship Management
Risk/ Reward Thinking
Technology Savvy
Verbal Communication
Strong MS Office knowledge
Sound knowledge of banking products/services and the procedures underpinning them.
Knowledge of the Code of Banking Practice.
Basic knowledge of the functions of the various departments within the Bank
Risk Management
Strategy Execution

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Use the link(s) below to apply on company website.

Apply via :

October 30, 2024
Intern – Data Science

The Position
As an Intern in the Data Scientist team you will:

Be accountable for the development and implementation of Data Science products.
Support proactive identification of the most relevant analytical use cases in collaboration with the key stakeholders.
Support prioritisation efforts, understand feasibility and business impact, take smart risks to make informed decisions in a fast-paced, evolving environment to deliver patient benefits faster.
Collaborate within global agile teams in the Roche Informatics business and foundational domains to develop products that provide the highest value to both Roche Pharma and Diagnostics business stakeholders.
Provide methodical and implementation guidance as well as hands-on support around analytical use cases.
Communicate findings and market the value of use cases to key stakeholders.
Contribute to positioning data science as a key competency within the enterprise
Continuously look for opportunities to broaden knowledge, capabilities and skill set to enable talent to flow into different specialties.
Be a role model for knowledge sharing within the DnA chapter.

Qualifications

Graduate level (master or PhD ongoing) academic ground in computer science/ statistics/ mathematics/Economics, etc.
Discover opportunities for data acquisition and develop scalable data set processes for data modeling, mining and production.
Good experience running SQL queries and fluency pulling data from structured datasets.
Good experience in Google Sheet, Excel, BI tools (Tableau, Qlickview…). Nice to have: programming skills (Python, C++, etc) along with understanding or knowledge of statistical and machine learning models.
Excellent communication and effective problem-solving skills, track record in serving a variety of diverse customers and projects
Ability to work independently, prioritize within an interdisciplinary environment that includes scientists, engineers, business and consultants
Summarizing the results of analyses into finalized minimal viable products / dashboards and communicating analytical insights via effective synthesis tools (Google slide, PPT …)
Keen on expanding your experience and leveraging data analytics methodologies in a world leading pharmaceutical company.

Apply via :

careers.roche.com

October 30, 2024
Head, Operations

Job Purpose

To drive the strategy and lead the Operations functions which provide administrative client support by ensuring the accuracy of all processes and transactions for the Bank, in thecountry, to ensure risk is governed, controlled and effectively managed to minimise risk to clients and the Bank. Embed a culture of continuous improvement, with a focus on process automation and client centricity at all times.

Job Functions

Act as a technical point of reference and escalation point at a senior level for all work undertaken in the Country Operations teams.
Adopt a Sponsor or Business user role for all appropriate projects within the country/region, supporting the delivery of tactical and strategic change within the Bank.
Collaborate with the individuals or teams focusing on promoting technical development that spans all areas of Operations through development programmes, knowledge sharing and coaching.
Demonstrate effective and strong Leadership in managing the operations across specific Country, and maintain effective stakeholder relationships and engagement.
Design and resource the function appropriately to enable effective delivery of its services and the achievement of these key objectives, and that all stakeholders are fully involved, engaged and aligned with the Operations strategy.
Develop and maintain stakeholder relationships within Operations as well as with the broader business to seek synergies and/or efficiencies, ensure alignment with respect to internal services provided, and obtain feedback on service levels to ensure an effective and efficient service is provided.
Develop transferable skills within the team to support the strategic initiative.
Devise and execute the Operations strategic goals for the Countryoperations business ensuring that objectives set are aligned to not only the strategy of the countrybut also broader strategy of Standard Bank Group.
Drive the Operations function and ensure that it is effectively resourced to deliver on agreed upon service level agreements (SLA) and within the operational budget.
Encourage and promote business changes positively across the respective teams involved in the change and innovation process, to promote understanding, acceptance and positive adoption.
Identify, execute and implement initiatives related to continuous improvement, change and the automation of the operations functions, in order to drive down cost, decrease overall risk and improve the service to clients in line with best practice and the digitisation aspirations for the Country.
Identify, plan, and act as the project sponsor where required for the implementation of continuous improvement and innovation initiatives across all teams within Operations.
Incorporate latest developments into daily work practices and decision-making to improve the effectiveness and the efficiency of the function.
Keep abreast of industry best practice and latest developments, changes of relevant laws and regulations and their implications for the Bank.
Lead specialist operations teams.
Maintain ownership of relevant vendor relationships ensuring compliance to set service level agreements held between the Bank and its vendors, by monitoring and evaluating services and outputs based on the agreement.
Manage and engage all line managers in accordance with the Banks values and the relevant policies, procedures and tools to ensure that the line managers achieve their respective performance targets, are appropriately developed and engaged.
Participate in in applicable management and steering committee’s as required to provide insights and perspective.
Participate in project Steering committees and working groups to provide input from an Operations perspective to drive the progress and trajectory of the project.
Provide input into decision-making to effectively manage the Bank in the country.
Resolve all critical matters escalated within the Operations function to ensure risk is managed for both clients and the Bank.
Set and manage the operational expenditure for the Operations function applying sound financial planning, management, control and reporting, in relation to budgets and associated costs to ensure that function is appropriately resourced and equipped to deliver on its mandate.
Set key performance indicators, aligned to set objectives, for the various teams and well as roles across the Operations function and ensure the continuous monitoring and reporting with respect to those indicators.
Supervise the delivery of all appropriate communications and training to ensure Operations teams and appropriate stakeholders are fully engaged and ready for upcoming change.

QUALIFICATIONS
Minimum Qualifications

Type of Qualification: First Degree
Field of Study: Business Commerce

Experience Required

Offshore Operations
Operations
1-2 years
A thorough and sound knowledge and understanding of the US Ql tax regime together with knowledge of FATCA & CRS, and other specialist operations business offerings.
3-4 years
Gained experience in risk governance and experience in deploying Lean processes and tools within operations
8-10 years
Gained experience within an Investment Banking operations role, preferably across a variety of teams including Treasury ops & client onboarding. General front office experience. 3-4 years knowledge and application of tools and methods to monitor the effective delivery of suppliers and to gain maximum value from supplier services, along with relationship management experience.
Total years of experience is 15.

ADDITIONAL INFORMATION
Behavioral Competencies:

Articulating Information
Challenging Ideas
Convincing People
Developing Strategies
Directing People
Embracing Change
Empowering Individuals
Interacting with People
Providing Insights
Taking Action
Team Working
Upholding Standards

Technical Competencies:

Business Intelligence
Client Relationship Management
Continuous Improvement
Creative Problem Solving
Operations Commercial Acumen
Operations Risk Management

Apply via :

www.standardbank.com

October 30, 2024