Company Address: Address kenya

  • Specialist, Cyber Security & Vulnerability

    Specialist, Cyber Security & Vulnerability

    Job Purpose
    To provide expert professional knowledge and technical skills within a specialist area. To execute the bank’s information security initiatives, enabling management to make the appropriate decisions and monitoring the protection of sensitive data and systems.
    Key Deliverables 

    Act as a trusted adviser for technology across the Group and stakeholders.
    Adhere to and implement the relevant technology standards developed by the wider IT Function.
    Adhere to Group minimum standards for vendor selection and participate in the selection of the most appropriate vendor with required expertise.
    Advise on and contribute to required targets and budgets to support the setting of reliable and realistic targets and budgets.
    Build and develop relationships across the different internal IT teams and with various stakeholders so that the business unit remains involved and aware of internal developments.
    Collaborate with a variety of stakeholders from different areas of expertise to positively influence the cyber threat identification outcomes, considering information security goals and requirements.
    Consider various attack scenarios and identify appropriate controls, by working with architects and software engineers to specify how information security technologies should be implemented.
    Design and implement quarterly operational plans and the practical application thereof, and ensure that operational plans are clearly articulated and are understood.
    Design complex detection rules, correlating multiple system information sources, based on proven hypotheses, with appropriate insight into business processes.
    Design pro-active monitoring and maintenance support processes, to ensure confidentiality, integrity and availability of services and underlying platforms to minimise information security incidents in accordance with the bank’s risk appetite, identifying appropriate implementation activities.
    Design the automation and/ or integration of repeatable tasks, recommend for implementation as appropriate.
    Design, scope, execute and document threat hunts to determine if malicious activity exists within the environment, notify the incident response team as appropriate.
    Drive detection and response maturity by designing and recommending security operation centre control improvements.
    Evaluate and optimise Information Security spend on a regular basis, exercising financial prudence and maximising value where possible.
    Execute threat hunts in pursuit of investigating active breaches, as requested by the incident response team and other appropriate stakeholders.
    Guide and review the process of digitising and/ or automating of standard operating procedures indicated to contain security risks and optimise efficiencies.
    Identify new or changed information security developments, trends and products, share with team to continually develop information security knowledge and expertise, optimise information security operations and drive efficiencies.
    Include the learnings from cyber-security incidents, offensive exercises, targeted attack simulations into threat hunts and attack use cases.
    Lead and coordinate working groups from a variety of business areas to ensure a unified outcome for specific work requirements.
    Lead the review of detection rules, assessing false positives and improve efficacy of detection rules and minimise future false positives, design improvements required, implement accordingly.
    Participate and provide input to group-wide operational plans and the practical application thereof, and ensure that operational plans are clearly articulated and are understood.
    Participate in post incident analysis (both cyber and operational), identify control weaknesses and include remediations in planning and scoping activities, requesting support from more senior team members when required.
    Propose policies, processes and systems for implementation, drive implementation once approved in order to facilitate the management of risks.
    Prototype and pilot proposed information security solutions or capabilities to identify viability of new developments.
    Provide ad-hoc advice, and technical assistance to non information security teams.
    Provide ad-hoc advice, assistance, coaching and/ or mentoring to team mates so that their developmental needs are identified and met.
    Research and analyse threat intelligence information to hypothesize potential threats, prioritising based on criticality to identify malicious or nefarious activity.
    Review both commercial and open-source tools to enhance Standard Bank’s security testing labs.
    Review new and emerging threats, tactics and procedures, understand how to defend against them to identify appropriate detection rules.
    Review new and emerging threats, tactics and procedures, understand how to defend against them to identify appropriate
    detection rules.

    QUALIFICATIONS
    Minimum Qualifications

    Type of Qualification: First Degree
    Field of Study: Information Technology

    Experience Required
    Software Engineering
    Technology
    1-2 years
    Experience in risk management

    3-4 years
    Experience in software and integration development

    5-7 years
    Experience in technical and business management; databases, operating systems, and network security controls
    ADDITIONAL INFORMATION
    Behavioral Competencies:

    Adopting Practical Approaches
    Articulating Information
    Developing Strategies
    Embracing Change
    Exploring Possibilities
    Generating Ideas
    Interpreting Data
    Making Decisions
    Meeting Timescales
    Producing Output
    Providing Insights
    Team Working

    Technical Competencies:

    Data Analysis
    Debugging and Fixing Software
    Design Patterns
    Software Development Life Cycle (SDLC) methodologies & Tools
    Systems Patterns Integration
    Technical Analysis
    Use of Build and Test Automation
    Write Code

    Apply via :

    www.standardbank.com

  • Scientist, Data 

Legal Advisor II, Litigation and Group Functions

    Scientist, Data Legal Advisor II, Litigation and Group Functions

    Job Purpose
    Assist in applying data mining techniques and conduct statistical analysis to large, structured and unstructured data sets to understand and analyse phenomena. Model business problems, discovering insights and opportunities through statistical, algorithmic, machine learning and visualisation techniques, working closely with clients, data and technology teams to turn data into critical information used to make sound business decisions.
    Key Deliverables 

    Assist the gathering of data for use in Data Science models, ensuring that chosen datasets best reflect the organisations goals.
    Perform  data pre-processing including data manipulation, transformation, normalisation, standardisation, visualisation and derivation of new variables/features.
    Utilise advanced data analytics and mining techniques to analyse data, assessing data validity and usability; reviews data results to ensure accuracy; and communicates results and insights to stakeholders.
    Assists in building machine learning models from and utilises distributed data processing and analysis methodologies.
    Competent in Machine Learning programming in R or Python, with supplementary still in Matlab, Java, etc. Familiar with the Hadoop distributed computational platform, including broader ecosystem of tools such as HDFS / Spark / Kafka.
    Assist various mathematical, statistical, and simulation techniques to typically large and unstructured data sets in order to answer critical business questions and create predictive solutions which drive improvement in business outcomes.
    Assists analytics and insights across the organisation by developing advanced statistical models and computational algorithms based on
    business initiatives, codes, tests and maintains scientific models and algorithms and identifies trends, patterns, and discrepancies in data and determines additional data needed to support insight.
    Processes, cleanses, and verifies the integrity of data used for analysis.
    Liaise and collaborate with the Data Science Guild providing support to stakeholders in the department for its data centric needs.
    Collaborate with subject matter experts to select the relevant sources of information and translates the business requirements into data mining/science outcomes. Presents findings and observations to team for development of recommendations.
    Supports and implements operational IA plan, rules, methodologies and coding initiatives in order to ensure IA for remediation efforts.
    Support and implements the strategy for productionalising automation software so that it is accurate and well maintained.
    Supports business integration through integrating model outputs into end-point production systems, incorporating business requirements and knowledge of best practices.
    Supports various mathematical, statistical, and simulation techniques to answer business questions within specific areas of focus.
    Develops modelling solutions that enable the forecast of quality data outcomes.
    Ensures that volumetric predictions are modelled so that resource requirements are optimally considered.
    Supporting reporting production ensuring sustainable and effective modelling solutions.
    Use data profiling and visualisation techniques using tools to understand and explain data characteristics that will inform modelling approaches.
    Communicate data information to business with respective stakeholders, presenting trends, correlations and patterns found in complicated datasets in a manner that clearly and concisely conveys meaningful insights and defend
    recommendations under the supervision of data scientists.
    Utilise the appropriate data storage and data mining tools to ensure value can be extracted from the sourced data.
    Mines data using state-of-the-art methods and enhances data collection procedures to include information that is relevant for building models.

    QUALIFICATIONS
    Minimum Qualifications
    Type of Qualification: First Degree

    Field of Study: Information Studies
    Type of Qualification: First Degree
    Field of Study: Information Technology

    Experience Required
    Data Monetisation
    Data & Analytics
    3-4 years
    Experience in working with unstructured data (e.g. Streams, images) Understanding of data flows, data architecture, ETL and processing of structured and unstructured data. Using data mining to discover new patterns from large datasets. Implement standard and proprietary algorithms for handling and processing data. Experience with common data science toolkits, such as SAS, R, SPSS, etc. Experience with data visualisation tools, such as Power BI, Tableau, etc.

    3-4 years
    Proven development experience in software and software engineering. Understanding of financial services data processes, systems, and products. Experience in technical business intelligence. Knowledge of IT infrastructure and data principles. Project management experience. Experience in building models (credit scoring, propensity models, churn, etc.)
    ADDITIONAL INFORMATION
    Behavioral Competencies:

    Adopting Practical Approaches
    Articulating Information
    Challenging Ideas
    Checking Details
    Examining Information
    Exploring Possibilities
    Interacting with People
    Interpreting Data
    Meeting Timescales
    Producing Output
    Providing Insights
    Team Working

    Technical Competencies:

    Data Analysis
    Data Integrity
    Database Administration
    Knowledge Classification
    Research & Information Gathering

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    Use the link(s) below to apply on company website.  

    Apply via :

  • Public Affairs Manager

    Public Affairs Manager

    The position
    Together with your colleagues at MAPA your role will be to secure favorable framework conditions and to pave the way for patients’ access to our medicines and other products – both those we currently have on the market and new, innovative ones we have in our pipeline. The position reports to The Head of Market Access & Public Affairs Manager and you shall be part of the MAPA team.
    Your key tasks include:

    Define and implement NNMA Public Affairs strategy in line with NN Way of Public Affairs and in support of NNMA business priorities incl. iCARE strategy. Develop NNMA Government affairs strategy as instrumental part of the Public Affairs strategy. Define and drive initiatives that are in line with NNMA Public Affairs strategy, including policy shaping activities.
    Responsible for government affairs and key stakeholder engagement by building strong stakeholder relations with decision makers and influencers, incl. KOL’s, health authorities, institutions, policy makers and media
    Prepare and drive development of impactful communication initiatives to effectively convey key messages in line with the Public Affairs strategy, in close collaboration with the communication manager
    Ensure that national and regional decision makers prioritize obesity and diabetes and invest the resources to develop and improve access and patient care. Put focus on access to medicines and enter into dialogue with the regions. 
    Build partnerships with internal and external stakeholders to improve outcomes in diabetes/obesity care and biopharma; improve the voice of the patients and build and leverage strong political network.

    Qualifications
    To be effective in this role, you will need to have relevant University degree (e.g. in public health, nursing, pharmacy, nutrition, health management, medicine, physiology, etc.).
    Also, you will need to have: 

    5+ years of experience in the pharma industry
    Experience with Public Affairs, Access and/or Communications is preferred
    Project management experience
    Stakeholder management experience
    Business, industry, and political understanding
    Personal leadership skills

    Apply via :

    ordisk.com

  • T24 Core Banking Developer 

Engineer, Cyber Security 

Engineer, Quality 

Manager, IT Applications

    T24 Core Banking Developer Engineer, Cyber Security Engineer, Quality Manager, IT Applications

    Job Purpose Statement

    To develop new processes and modify existing T24 functions to meet business requirements.
    To develop applications on T24 Core Banking system that interface with other applications.
    To work closely with testing/project teams to ensure solutions developed are defect free and meet business requirements.
    To aide in ensuring T24 Core Banking system stability and issue resolution.

    Key Responsibilities
    Change Management and Projects

    Works closely with various business functions and project teams for delivery of approved T24 solutions.
    In liaison with functional units, supports T24 related projects.
    In liaison with business units, performs product optimization on existing products.
    Ensures quality component, system integration and user acceptance tests are performed on all initiatives, ensuring proper documentation and post implementation evaluations.
    Ensures all developments are done with security and risk in mind. This should be adequately tested and demonstrated in all implementations. This to avoid possible loss or audit items.
    Coordinates installation of new systems components, ensuring correct installation (including post deployment implementations) and makes post implementation evaluations, reporting any adverse issues.

    Problem Management

    Diagnoses and assesses repeat issues(problems) and pain points, working to provide final resolutions through development and/or back to core functionality.
    Closely works with and escalates items to Temenos(vendor) for resolution where necessary.
    Reviews current implementation and advises on Best Practice on T24 functionalities.
    Spearheads maintenance, traction, and resolution of system core functionalities.

     Incident Management

    Works to ensure maximum availability of the Core Banking environment:
    Evaluates, reviews and conclusively resolves all assigned T24 Core Banking related incidents and requests.
    Monitors and evaluates performance of T24 Core Banking, recommending, and implementing performance related solutions within the bank.
    Provides 24 hour on call support for T24 Core Banking issues.

    Security Management

    Ensures that all security aspects are defined, documented and implemented in accordance with the Bank’s Security IT Policy and guidelines.
    Ensures adherence with the Group’s technical and security standards in all aspects of the technical activities.
    Comply with Group Money Laundering Prevention Policy and Procedures to the extent applicable and reporting all suspicious Transactions to the Line Manager.

     Capacity and Business continuity

    Build and disseminate expert T24 skills and issue resolution, ensuring back up resource in all builds.

    Qualifications:
    For the above position, the successful applicant should have the following:
    Professional training

    Bachelor’s degree in information technology/ Computer Science/ Mathematics or related field.

    Desired Work experience

    Banking experience and knowledge will be an added advantage.
    Proven experience in systems analysis, design, implementation and support.
    4+ years’ proven experience in T24 Core banking development, support and troubleshooting, web technology and integrations.
    4+ years’ experience in T24 Core Banking with good understanding of modules such as Funds Transfer, Teller, Arrangement Architecture (AA),Trade etc
    4+ years’ experience in T24 Banking Systems Operations (COB, deployments, health checks, troubleshooting).
    Experience in T24 template programming, T24 customization (VERSION, ENQUIRY, online services), Design Studio, BrowserWeb, jBASE, TAFC, TAFJ, jAgent, and OFS.
    Ability to troubleshoot and debug T24 issues using logs, traces, and debugging tools.
    Knowledge of T24 data model, application design, version control, enquiry design, batch processing, and integration services.
    Experience in working with Temenos T24 Extensibility Framework, which allows you to create and modify T24 components using Java code will be an added advantage.

    ADDITIONAL INFORMATION
    Behavioral Competencies:

    Adopting Practical Approaches
    Articulating Information
    Checking Details
    Developing Expertise
    Documenting Facts
    Embracing Change
    Examining Information
    Interpreting Data
    Managing Tasks
    Producing Output
    Taking Action
    Team Working

    Technical Competencies:

    Agile Development
    Debugging and Fixing Software
    DEVOPS
    Infrastructure as Code (IaC)
    IT Applications
    Testing (unit, regression, integration)
    Write Code

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Head, Investment 

Manager, Senior, Projects 

Officer, Reconciliations 

Manager, Governance 

Architect, Solutions

    Head, Investment Manager, Senior, Projects Officer, Reconciliations Manager, Governance Architect, Solutions

    Job Purpose:
    To lead a team of relationship managers ensuring they have the capacity, guidance and resources that they require to provide optimal advice, support and service to clients, to develop the business. Additionally, be accountable to manage an assigned portfolio of high-net-worth client accounts ensuring that their needs are met, thereby achieving the defined revenue targets through retention of existing business and acquisition of new business, in order to maximize bank’s profitability.
    Outputs:
    Lead in the formulation of the Africa Investments strategy

    Communicate the strategy to the Investments team and ensure a deep understanding across the whole business. 
    Implement Investments related strategies, including manufacturing of new products as agreed with solution innovation. 
    Execute on SBG’s refreshed strategy to become a future ready platform business 
    Develop and drive Partnerships and Ecosystems in RoA countries 
    Intricate involvement with and ensure the Investments platform allows easy “Plug and play” for RoA clients and serves the needs of our RoA clients 
    Development of relevant solutions for our HNW/Affluent and Retail RoA clients 
    Distribution and rollout of new solutions (such as AWIF, PADF)  
    Create appropriate Fund strategies and Investment Policies in compliance with Ghana Investment Industry and Nigerian Pension Industry standards and relevant risk appetite. There must be clear alignment between client objectives and Investment strategy. 
    Communicate and ensure implementation of the business’s Investment Management strategy. 
    Monitor investments, economic conditions, markets and portfolio performance with respect to stated Investment objectives/goals and make appropriate recommendations to the Global Head of Investments Leadership Council 
    Deliver on the long-term profit targets for businesses in RoA 
    Develop new products and services in line with the organization’s vision and strategy. 
    Review market trends and make appropriate recommendations to enable management to make key Business decisions (e.g. markets, pricing and service delivery model). 
    Conduct market surveys to identify customers’ needs and monitor the impact of Business Development activities. 
    Develop strategies that aligns organization goals with Customer need with the aim of ensuring a great customer satisfaction (NPS) 
    Participate in the formulation of each country’s strategy and the preparation of the budget to ensure that it aligns with Company strategy and Group’s. 
    Assist in implementation of non-operational SBG initiatives in country. 

    Manage and source investment opportunities with key industry client

    Responsible for identifying and sourcing investment opportunities with key industry clients. 
    Attend and contribute to the monthly/quarterly Global Investments management committee sessions. 
    Update Exco on key performance parameters of the Investment Division 
    Monitor and continuously evaluate structures to ensure the timely rendition of returns to regulatory authority, trustees and auditors. 
    Maintain competitive watch and market intelligence on the performance of competitors in the Investments Industry.

    Management of Support Functions & Stakeholders

    Align technology to business processes for efficiency across the organization’s delivery platforms. 
    Ensure that the organization’s IT strategies and policies are being implemented. 
    Ensure continuous availability and effectiveness of business applications and technology Infrastructure. 
    Proactively develop relationships with key external stakeholders including local regulators relevant to the business, product heads, key suppliers, key industry specialists and clients, and external regulatory bodies to ensure Standard Bank gets appropriate co-operation when required and that the company meets and is seen to meet regulatory compliance. 
    Build and develop relationships across the firm with various stakeholders with the intention of breaking down silos to maximise business growth. 
    Hold primary relationship with existing and prospective clients and handle all aspects of client interaction including coordinating and execution of transactions. 

    Manage business performance. 

    Primary responsibility for the overall country performance targets of Investment & AUM. 
    Support in Budget and long-term business plan preparation. 
    Drive client centric culture that proactively provides comprehensive solutions to client needs. 
    Report on key metrics to Global Head of Investments 

    Manage Business risks 

    Ensure adherence to all Company’s standards/policies. 
    Ensure regulatory & legal compliance. 
    Input to both Company’s management on country risk issues / limits. 
    Ensure reputational risk is properly managed especially those that impact the company. 
    Assist in monitoring markets and pre-empting risk for both clients and the Bank.

    ​​Strategic project management​ 

    Assists in driving the execution of all strategic projects within the UFSO for Investments: 
    Drives the key strategic insights derived from the Business Intelligence (“BI”) models to generate/increase revenue, reduce costs and drive efficiency within the UFSO for Investments. 
    Working on special projects from inception to completion. 
    Completes special projects as assigned from strategic decisions in conjunction with business leaders in the UFSO– scoping, project planning, dashboard reporting, ensuring on time quality deliverables for special projects. 

    QUALIFICATIONS
    Minimum Qualifications

    Type of Qualification: Master’s Degree
    Field of Study: Business Commerce/ Finance and Accounting

    Experience Required
    Wealth Management – Affluent Clients

    8-10 years
    The role requires client facing banking experience in private banking/private wealth/investment banking/commercial banking, with a good understanding of operational and administrative processes as well as risk and compliance standards and with a focus on maintaining high standards of service and problem resolution. In addition, the role requires experience in leading and managing operational teams

    ADDITIONAL INFORMATION
    Behavioral Competencies:

    Adopting Practical Approaches
    Articulating Information
    Documenting Facts
    Examining Information
    Exploring Possibilities
    Following Procedures
    Interacting with People
    Pursuing Goals
    Seizing Opportunities
    Team Working
    Understanding People
    Valuing Individuals

    Technical Competencies:

    Client Retention
    Cross and Up-Selling
    Customer Understanding ( Consumer Banking)
    Mind of Customer Experience
    Product Knowledge (Consumer Banking)
    Sales Planning and Reporting

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Developer, Business Intelligence

    Developer, Business Intelligence

    Job Purpose
    The job holder is responsible for developing Business Intelligence and/or Performance Management reporting solutions for the business, using reporting tools to translate business and technology requirements into process or technical solutions (i.e. forecasts/plans/ metrics) and improve insight/decision-making for the business.
    Key deliverables 
    Strategy

    Participate in the Business Intelligence framework design process and document all components of the established framework
    Leverage Agile methodology for incremental and early delivery of MVP features; Participate in sprint planning, as well as daily scrum meeting

    Technology & Architecture

    Design, develop, test, and maintain best in class dashboard solutions using Power BI, Qlikview, or any such software, for guided analytics, incorporating UX best practice, that inform decisions and drive actions
    Sustain BI assets after release, prioritize fixes for defects, proactively identify enhancement opportunities. 

    Client

    Work closely with stakeholders to understand business needs, data specifications and translate requirements into technical design and wireframe.

    Data

    Validate and document data mapping/data integration process; monitor data quality and ensure issues are addressed timely
    Streamline and improve existing reporting to eliminate errors and redundancies
    Ad-Hoc reporting and analysis as required to support internal and external business partners
    Act as the central point of contact on BI related issues and inquiries
    Interpret data/reporting and communicate complex business problems and solutions in clear, simple language
    Ensure reporting productions issues and defects are resolved in a timely manner
    Maintain a live document of all new and enhanced reporting processes

    Risk, Regulatory, Prudential & Compliance

    Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions
    Actively pursue effective and efficient operations of respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct

    QUALIFICATIONS
    Minimum Qualifications

    Type of Qualification: First Degree
    Field of Study: Information Studies

    Other Minimum Qualifications, certifications or professional memberships

    Qualifications in Business Intelligence Software and Data Analysis

    Experience Required
    Data Monetization 

    Data & Analytics
    5-7 years
    At least 5 years in data analytics

    ADDITIONAL INFORMATION
    Behavioral Competencies:

    Articulating Information
    Developing Expertise
    Embracing Change
    Examining Information
    Generating Ideas
    Interacting with People
    Interpreting Data
    Meeting Timescales
    Producing Output
    Providing Insights
    Pursuing Goals
    Taking Action

    Technical Competencies:

    Data Analysis
    Data Integrity
    Financial Analysis
    Knowledge Management
    Knowledge of Banking & Financial Service
    Managing Promotional Items

    Apply via :

    www.standardbank.com

  • Manager, Relationship

    Manager, Relationship

    Job Purpose:
    To grow and retain a portfolio of Commercial relationships aimed at optimizing client value to the bank. To develop strong business relationships with commercial customers through proactive and value-adding contact, understanding their current business needs, as well as their long-term strategy.  Provides a full array of customized financial solutions and effective relationship management tailored to meet the clients short- and long-term needs.
    Output
    Client

    Explore alternative solutions in the event of declines from Credit.
    Ensure accurate capturing, updates or amendments of customer information and history notes.
    Ensure accurate and updated customer information.
    Manage worklist queues to ensure items are actioned within agreed timelines, and/or re-assigns staff to different queues to ensure work completed within agreed timelines.
    Complete a customer value chain analysis to further understand the customer’s needs and identifies sales opportunities and deploys banking solutions to meet those needs.
    Adoption of portfolio management principles and technology aimed at enhancing experience for staff and customer
    Implement a customer relationship management (CRM) strategy to ensure regular contact of all commercial customers in the portfolio as per the customer value proposition (CVP) for Commercial Banking.
    Ensure that commercial customer service expectations are met and exceeded.
    Identify and actions opportunities for cross- and up-sell.
    Ensure the implementation of the commercial value proposition and keeps abreast of changes to the commercial value proposition.
    Ensure that the customer’s expectations are always managed, and that frequent feedback is given to the customer on progress relating to all new sales or queries.
    Identify opportunities to migrate commercial customers to the more appropriate customer value proposition.
    Frequently source feedback on the customer experience and service levels and addresses areas of concern as a matter of priority.
    Ensure that service requests in personal work list are actioned within agreed timelines.
    Forges business partnerships with coverage sales teams, Credit, CHNW and Business Clients stakeholders in the province to leverage the interplay between CHNW, Business and Commercial Clients for optimal growth and retention.
    Continuously source relevant information around key trends and/or changes in the industries in which the customer operates to enable proactive information sharing with the customer.
    Monitor and manage (in collaboration with internal business partners) the delivery of service in line with service level agreements, standards and turnaround times within the commercial suite.
    Coach staff on the required behaviors to support customer relationship management.
    Performs a proactive liaison role between relevant stakeholders (e.g., credit, operational shared services, product specialists and other relevant business partners), to ensure customer service expectations are fully met.
    Provide customers with feedback on reclassification of service requests, outstanding documentation and telephonic resolution feedback according to customer relationship standards.
    Adhere to the laid down customer onboarding process.
    Maintain a deep understanding of the commercial customer’s business through regular value-adding interaction with the customer at their place of business.
    Adhere to the laid down customer onboarding process.
    Adopt portfolio management principles and technology aimed at enhancing experience for staff and customer.
    Action service requests in personal work list within agreed timelines.

    Data

    Proactively manage customer credit exposure and collateral held to contain risk to the bank.
    Ensure the submission of high quality and accurate credit applications to enable business and credit stakeholders to appropriately assess the risk to the bank.
    Keep abreast of external factors influencing the customer’s exposure to risk and implements the necessary action.
    Comply with all applicable legislative requirements (e.g., National Credit Act; Companies Act) and record-keeping in terms of Financial Advisory and Intermediary Services Act (FAIS); the Financial Intelligence Centre Act requirements (FICA); and the Consumer Protection Act (CPA).
    Action daily and monthly internal reports as per laid-down procedures.
    Log all new service requests (queries and complaints) as per laid down procedure.
    Process customers mandates and documentation requirements for financial facilities.

    Financial Management

    Execute revenue growth tactics and targets in collaboration with business partners in the area (e.g., Prestige and Private Banking, Vehicle and Asset Finance; Property Finance: Business Online; Standard Bank Financial Consultancy; Standard Bank Insurance Brokers and any other business partners).
    Develop and implement revenue growth best practices in support of the commercial value proposition and customer’s expectations.
    Proactively identify, track and manage potential opportunities to cross-sell a product/offering to the customer.
    Complete a value chain analysis for all customers to gain a better understanding of the needs of the customer and to apply appropriate solutions.
    Proactively provide guidance to the customer pertaining to the promotion, selling and structuring of financial solutions customized to best meet the financial needs of the commercial customer.
    Execute and support both the provincial and national revenue growth campaigns.
    Proactively identify new lead opportunities, engage with acquisition and retain the existing customer base.
    Ensure the achievement of financial budgets for the portfolio through optimal growth of balances, margin management and non-interest revenue streams.
    Manage profit margins on portfolio through appropriate pricing within policy guidelines.
    Proactively manage and review pricing concessions, with relevant recommendations were required.
    Ensure recovery of all revenue (e.g., pricing related fees, initiation fees, reviews fees, monitoring reversals, and managing concessions). This is done by engaging with Group Operations Shared Services / GOSS) and the pricing department.  In some cases, they are systematic and manual recoveries.
    Responsible for achieving set revenue growth budgets per product across the portfolio of commercial customers.
    Formulate, drive, measure and manage the implementation of a revenue growth performance strategy for the portfolio to grow new business and share of wallet across the commercial segment.
    Recover all revenue where required (e.g., pricing related fees, initiation fees, reviews fees, monitoring reversals, and managing concessions). This is done by engaging with the relevant Engineering teams.
    Drive set revenue growth budgets per product across the portfolio of commercial customers.
    Identifying leads that can be passed onto CHNW Clients, in collaboration with relevant Business and Commercial Clients stakeholders.

    People

    Set the example and leads the team in line with the Groups leadership identity, core values and People Promise.
    Enable integrated ways of working and collaboration across the value chain to deliver for the client.
    Inspire the team to deliver on the Group’s shared purpose and instilling a culture which enables the Group to evolve into a client led platform organization.
    Identify current and potential employee skill requirements in consultation with the People and Culture function.
    Ensure alignment to the People and Culture standards with regards to all employee-related matters.
    Provide input into talent strategy developed by People and Culture.

    Risk, Regulatory, Prudential & Compliance

    Motivate and process non-scored credit applications.
    Explain credit procedures, qualifying criteria and expected turnaround times to customers in order to ensure that their expectations are being managed.
    Notify customers regarding the approval or decline, including reasons thereof, of credit loan facilities.
    Monitor daily referrals to ensure that commercial customer facilities are managed within the set risk parameters.
    Together with Credit Origination (Commercial Banking), structures the customised credit loan facility options and parameters.
    Plan and implement timeous annual credit reviews for allocated commercial customers.

    QUALIFICATIONS
    Minimum Qualifications

    Type of Qualification: First Degree
    Field of Study: Business Commerce
    Type of Qualification: First Degree
    Field of Study: Business

    Experience Required
    Affluent Clients

    Business &Commercial Clients
    5-7 years
    The role requires client facing banking experience in private banking/private wealth/investment banking/commercial banking, with a good understanding of operational and administrative processes as well as risk and compliance standards and with a focus on maintaining high standards of service and problem resolution.

    ADDITIONAL INFORMATION
    Behavioral Competencies:

    Adopting Practical Approaches
    Articulating Information
    Documenting Facts
    Examining Information
    Exploring Possibilities
    Following Procedures
    Interacting with People
    Pursuing Goals
    Seizing Opportunities
    Team Working
    Understanding People
    Valuing Individuals

    Technical Competencies:

    Client Retention
    Client Servicing
    Cross and Up-Selling
    Customer Understanding (Business Banking)
    Mind of Customer Experience
    Product Knowledge (Consumer Banking)

    Apply via :

    www.standardbank.com

  • Assistant, Administration

    Assistant, Administration

    Job Purpose
    To provide end-to-end secretarial support to the CIB head by acting as the first point of contact to ensure all administrative requirements are handled within the required timeframes and standards.
    Key Deliverables

    Compile and review expense claims of the executive’s direct reports, highlight key concerns and present to the executive for approval.
    Compile meeting packs and presentations, including the printing and binding, to be distributed prior to meetings.
    Co-ordinate and arrange all travel requirements, documents, plans and itineraries for the CIB Executive/s by liaising with an approved travel agent in order to provide suitable travel options to the manager for their approval.
    Co-ordinate events or conferences by arranging for facilities and caterer, issuing information or invitations and coordinating speakers.
    Co-ordinate the end-to-end organization of meetings by ensuring required attendees are available, all logistics and accesses are arranged, all meeting documentation is prepared and distributed as required and that all related issues are resolved independently.
    Develop the leave plan for the year, approve leave and payroll items for the CIB Executive subordinates.
    Maintain Gift and Asset Registers for the CIB Executive’s Office for the purposes of cost control and meeting compliance requirements.
    Maintain staff or client files on behalf of the executive to ensure the information is accessible as required and only to authorised individuals.
    Order stationery for the department, control stationery stock and proactively order high usage items to ensure all requirements are available to staff when needed.
    Oversee, with support from People & Culture, the on-boarding and off-boarding of direct reports within the Executive’s team to ensure the successful transition of resources as per agreed processes and standards.
    Participate in corporate social investment identifying possible causes and participating in associated events.
    Participate in the planning of desk allocations. Plan and support relocations in collaboration with the facilities management teams.
    Prepare records and documentation such as agendas, notices, minutes and resolutions for corporate meetings.
    Provide proactive management of an Executive’s diary, independently scheduling appointments where necessary and referring to the Executive on the prioritisation of appointments, therefore assisting in the management of their workload.
    Respond or redirect staff, customer or other stakeholder issues relevant to the CIB Head Executive and follow-up on closure or resolution of issues.
    Take meeting minutes, where required, obtain sign-off of minutes by the meeting Chair, distribute minutes to all relevant stakeholders and follow-up on key action items.
    Type out communications, speeches, articles, briefings and project proposals, board papers, agendas, reports and other documents, as requested, to be distributed in the business within the required deadlines.
    View the Executive’s incoming mail on an ongoing basis. Flag items that need personal attention and direct selected emails to the Executive’s direct reports or other departments for resolution.

    QUALIFICATIONS
    Minimum Qualifications
    Type of Qualification: Degree 
    Field of Study:  Business Related
    Experience Required
    Business Support & Banking Experience
    3-4 years 
    Experience in all aspects of supporting a senior persons in the management of their office or administrative requirements.
    ADDITIONAL INFORMATION
    Behavioral Competencies:

    Adopting Practical Approaches
    Articulating Information
    Challenging Ideas
    Establishing Rapport
    Following Procedures
    Impressing People
    Interacting with People
    Interpreting Data
    Managing Tasks
    Showing Composure
    Taking Action
    Upholding Standards

    Technical Competencies:

    Diary Management
    Email Monitoring
    Meeting Logistics
    Procurement Process
    Travel Arrangements
    Written Communication

    Apply via :

    www.standardbank.com

  • Officer, Rehabilitation

    Officer, Rehabilitation

    Job Purpose 

    To perform collections functions focusing on minimising the forward roll rate of potential non-performing loans and increasing recoveries on the non-performing loans, with the emphasis on customer retention, education, and rehabilitation, through effective and efficient collections skills.
    To handle customer enquiries and requests across all mediums (i.e., phone, e-mail, WhatsApp, Interactive SMSs, Chat etc.) accurately and within agreed service times and quality standards
    To initiate customer collections engagements through available channels as listed above

    Key Responsibilities
    DELIVER WORK QUALITY STANDARDS

    Provide efficient, professional, and quality service to customers aligned to customer centric values
    Maintains a conversational flow during calls.                                   
    Proactively educates the customer about self-service  options and appropriate self-service channels.
    Owning the call to provide a solution to the customer’s needs and reducing unnecessary transfers/handoffs
    Compliance with Statutory, regulatory, and business requirements, to protect the reputation of the group and to avoid legal action / sanction in respect of regulatory compliance matters.
    Telephonic Collections on arrear accounts with the intention to  obtain a realistic ‘Promise To Pay’ arrangement for the required amount due. 
    Refer customer requests to the relevant admin department for actioning.
    Maintain high call activity at agreed levels. 
    Confirm / Update customer records.
    Refer accounts to trace when no contact can be made.
    Provide efficient and quality service to customers.
    Comply with product specific policies and procedures.

    RISK AND CONDUCT

    Adheres to shift scheduling  & Average Handling Times aligned to business unit benchmarks and Targets
    Achieves daily and weekly targets, by operating in an effective yet productive manner, through optimal usage of average handling time
    Risk and Compliance:

    Follow the relevant procedures, work instructions and business requirements
    Disclose all relevant compliance requirements to the customer
    Adheres to all relevant verification policies and procedure      
    Knowledge: Accurate and relevant products’ Knowledge and systems knowledge
    Professionalism: Promotes and  reinforces  the image, brand, services, and products of Stanbic Bank at all times
    Ownership: Owning the call to provide a solution to the customer’s needs and reducing unnecessary transfers/handoffs  
    Helpfulness and value: Ensure that on every interaction, prescribed call handling techniques are followed, and that the customer is left with a positive experience  
    Emotion: Demonstrates a professional, respectful, and  positive attitude towards the customer  and colleagues by using  the appropriate language and tone  
    Completion of all compliance training  – Inform and agree with the T/leader to ensure  All Compliance Training is completed on scheduled date (Network Next)

    QUALIFICATIONS
    Minimum Qualifications
    Type of Qualification: Business Related Degree 
    Field of Study: Banking, Business, Commerce 
    Experience Required

    1-3 Years collections experience, preferably in the Credit or Collections environment.  Call Centre experience an advantage.
    System Usage(Level 1)

    Use basic applications of a computer and other systems in support of business activity, help make decisions.

    Product Knowledge(Level 1)
    Understands the banks products per BU in order to attract and retain existing /potential customers

    Preferred 

    Data Analysis experience will be an added advantage  

    ADDITIONAL INFORMATION
    Behavioral Competencies:

    Checking Details
    Documenting Facts
    Following Procedures
    Interacting with People
    Managing Tasks
    Meeting Timescales
    Producing Output
    Resolving Conflict
    Showing Composure
    Taking Action
    Team Working
    Upholding Standards

    Technical Competencies:

    Active Listening
    Difficult Calls Management
    Legal Collections
    Legal Compliance
    Product and Services Knowledge
    Recoveries
    Workflow Management

    Apply via :

    www.standardbank.com

  • Field Project Officer

    Field Project Officer

    Job Purpose:

    CISP is seeking an experienced Field Project Officer with technical expertise in Project Management, Community Engagement, Resilience, Disaster Risk Reduction (DRR), Early Warning (EW) systems in Tana River County. This position will lead the implementation of the activities for the “Improving Livestock Insurance Trigger Mechanisms and Gender-Responsive Products for Drought-Affected (Agro-)Pastoralists in Kenya” project in the Tana River County.

    Role and Responsibilities
    Project Planning and Implementation

    Responsible for selecting and verifying beneficiaries in coordination with the consortium partners, the community committees, and local authorities.
    Plan field missions, supervise project activities and assign staff to ensure activities are carried out as per project work plan.
    Facilitate adoption of best practice/approaches/models in the course of the implementation of the project.
    Collaborate with relevant National and County government ministries and partners at the Ward, County and community levels to ensure integration and high-quality implementation of all activities.
    Assist and participate in the planning and implementation of trainings, workshops and participatory assessments designed by CISP technical team and Consortium Partners.
    Provide technical support to Consortium partners with the targeted communities.
    Participate in the production of technical support materials and guide the project team on the delivery of mechanisms that will ensure effective implementation of activities as well as early recovery.
    Participate in the preparation of overall workplan and budget planning for project related activities on the field, and systemically review the budget and control field expenditures within the approved project budget.
    Liaise with the Administration team to process payments during workshops and field activities related to the project and provide adequate support documents.
    Act as referral person for all CISP departments in need of information of materials regarding the project (Communication, MEAL, Administration and Procurement).
    Perform other related duties as per the directives of the supervisor.

    MEAL and Quality Assurance

    Support MEAL activities in coordination with relevant stakeholders.
    Travel extensively in the County for beneficiary engagement, support, supervision and monitoring of project activities.
    Work closely with relevant authorities to ensure all activities are in alignment with approved guidelines and standards agreed.
    Provide technical inputs in the planning and design of project specific operational researches, including inception report, beneficiary mapping, baseline, and midline and end line evaluations related to the livelihoods outcomes and disseminate research publications for learning purposes.
    Participate in regular project review meetings, team meetings and other monitoring mechanisms to assess project progress and resolve implementation bottlenecks.
    Participate in the establishment of a Complaints and Feedback Mechanism and ensure it is effectively disseminated and utilized by project stakeholders and staff.
    Provide technical support and timely feedback to the Project Manager on livelihood activities.
    Track and prepare monthly, quarterly, bi-annual and annual progress reports on the project’s activities and indicators, including documentation of key lessons learnt and successes stories.
    Write impact stories, collect photos, and draft field reports in line with CISP communications guidelines.
    Identify other opportunities in an ongoing manner that will add value to the overarching goal of the project.
    Ensure cross-cutting themes such as gender and environmental protection are integrated into the activities.
    Ensure that the Country office is kept informed of all changes in Government laws, policies and budgets in respect to the activities being implemented.
    Work with Country office and partners to engage in advocacy activities with the government structures at the Ward/County level to address the needs of local communities and inform national level advocacy initiatives.
    Ensure the correct visibility of CISP in front of beneficiaries and local authorities at the field level.

    Minimum Qualifications and Experience

    Minimum of a Bachelor’s Degree in Development, Project Management, Disaster and Risk Management, or a closely related field from a recognized university.
    Minimum of 3 years’ progressive experience in coordinating development activities, including livelihoods projects.
    Demonstrable experience with workshops and trainings planning and implementation.
    Experience in managing community and team logistics, venue and transportations booking, etc.
    Demonstrable experience in designing and implementing projects focused on DRR, climate, drought resilience, preparedness, response and recovery, and knowledge of climate financing mechanisms.
    Experience with, Budget, and Financial reporting.
    Fluent in both spoken and written English and Kiswahili.
    Driving Licence and availability to drive and travel to activities locations. • Strong self-starter, able to take initiative and adapt to changing circumstances and priorities.
    Experience working in the ASAL Counties in Kenya and familiarity with the Tana River context.
    Flexible and willing to work in a remote environment with extensive travel to multiple field locations.
    Ability to conduct community needs assessments, program planning, implementation, monitoring and evaluation of resilience interventions and commitment to participatory approaches at all stages of the project cycle.
    Excellent communication, facilitation, presentation and representation skills.
    Excellent computer skills, including proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
    Ability to work under pressure, make decisions, and multi-task.
    Positive attitude towards community work with an emphasis on the ability to learn from communities and support innovative approaches to problem-solving.
    Energetic and connects well with people of all backgrounds, and able to inspire and motivate people.
    Honest, gains trust easily and demonstrates a high level of integrity.
    Commitment to CISP values and Child Protection Policy.
    Desirable experience:
    Experience in Early Warning (EW) systems.
    Knowledge and interest in Livestock Insurance in Kenya.
    Experience with Community Engagement activities (and support to the interactions between communities and public decision-makers).
    Knowledge of Advocacy, Disaster Management, Peacebuilding
    Knowledge of Gender-responsive programming initiatives will be an added advantage.
    Knowledge of Livestock Insurance Trigger Mechanisms

    Please send your application by e-mail to kenya@cisp-ngo.org with the e-mail subject as “Application for Field Project Officer” no later than Sunday 17th September 2023 by 5 pm (EAT). Late applications will not be reviewed.Applications must include ALL of the following in order to be assessed:

    Apply via :

    kenya@cisp-ngo.org