Company Address: Address kenya

Sales Operations- Fixed Term

Job Description

Responsibilities:

Support existing sales operations team.
Support business development of residential air conditioning systems.
Participate in channel partners’ development (e.g., events), and Home Comfort activities for channel partner (e.g., product trainings).
Act as liaison between the customers and HC division.
Uncover and leverage customer and competitor insights to enhance product offering and enhance customer value.
Follow up HC market trends and competitors.
Order planning, internal sales, and entry in the SAP system.
Sales analysis and reporting.
Ensuring contract and compliance documentation for some processes.
Improving existing sales processes.
Gain extensive ERP (SAP) knowledge.
Participate in regular, Ad Hoc meetings and tel-cons country level.
Assist in determining and implementing appropriate strategies to expand residential, retail, and commercial markets.
Manage, report and plan the operation for Rangers with in Nairobi, Kisumu and Mombasa.

Qualifications

Education and Experience:

Degree in Engineering or Business-related course
Knowledge in SAP and Microsoft office suite
Experience in sales of air-conditioning equipment

Personal Characteristics and Skills:

Excellent organizational skills.
Strong analytical and problem-solving skills.
Outstanding negotiation and consultative sales skills.
Effective communication skills.
Proficient in all Microsoft Office applications.
Exceptional customer service skills.
Flexible, self-organized, team player and detail oriented.

Apply via :

jobs.smartrecruiters.com

November 2, 2024
Specialist, Digital & Self Serv Channels Manager, Sustainability

Job Purpose

To provide first level user support across all IT Applications at both Branch and Head Office levels. In addition the Applications Support Specialists will monitor performance of IT Applications and escalate high impact issues to the Manager Digital Payments & Self Service Channels.

Key Responsibilities

Provide first level support to all users at branch and Head Office

Provide first level support to all users at Head Office and branches
Log/report/escalate all application faults/incidents
Review fault/incident logs to ascertain and address all system related issues
Ensure all faults/incidents are resolved within agreed SLAS and escalate all high priority incidents to the Team Leader Electronic Banking Channels Support.
Provide after-hours support in line with Service Level Agreements to ensure customer satisfaction.

Installation, support and maintenance of Application systems

Installation, support and maintenance of application systems.
Conduct periodic checks on the installed application systems and produce reports as directed by line manager.
Perform housekeeping/maintenance activities on Applications as directed
Participate in project implementation as assigned as directed by the Team Leader Electronic Banking Channels Support.

Monitor Application all Applications to ensure high availability of service

Conduct periodic checks to ensure high availability of all application systems
Identify shortcomings on the bank’s application systems and provide solutions to improve or rectify them according to business requirements
Participate in all Disaster Recovery Testing and Simulation activities

Adherence to the bank’s Information Security standards and risk management

Carry out risk assessment on installed application systems and ensure that noted gaps raised and addressed timely
Maintain adequate Information Security controls according to the Group standards. This includes
(but not limited to):
Password configurations/administration (refer to LAM policy) Privileged User and activities Reviews o Patching o Logical Access Controls (communication mechanisms)
Implementation and adoption (within Branch, Department or Section) of all Compliance, Anti Money Launderin and Sanctions related requirements

Qualifications

Minimum Qualifications

Type of Qualification: First Degree
Field of Study: Information Technology, Computer Science, Electrical Engineering

Other qualification

Technology Certification i.e. ITIL, Cloud, Linux, Database would be an added advantage

Experience Required
Delivery Enablement

Technology
2-3 years
Systems Development
Digital Channels Support i.e. Card Switch, ATMs, Mobile and Online Banking
Database Administration e.g. Oracle, MS SQL, MySQL
Systems Analysis

Experience working in the Banking industry would be an added advantage.

Additional Information

Behavioral Competencies:

Adopting Practical Approaches
Articulating Information
Checking Details
Developing Expertise
Documenting Facts
Establishing Rapport
Interpreting Data
Managing Tasks
Meeting Timescales
Producing Output
Taking Action
Upholding Standards

Technical Competencies:

Application Knowledge for Support
Application Support
Data Analysis and Inference
Documenting
Risk Management
Service Level Management
Stakeholder Management (IT)
Trouble Shooting

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Use the link(s) below to apply on company website.

Apply via :

November 2, 2024
Banker, Executive – Naivasha Banker, Executive – Nyali Manager, Relationship, Private Banking – Nairobi Manager, Relationship, Private Banking – Mombasa Manager, Relationship, Private Banking – Nanyuki Manager, Relationship, Private Banking – Naivasha Manager, Relationship, Private Banking – Eldoret

Job Description

Job Purpose:

To proactively promote a relationship-based offering by being a dedicated and primary point of contact for customers in the Executive Banking segment, through the provision of banking solutions which meet their needs and in accordance with the specified value propositions.

Key Accountabilities

Customer service

Identify customer needs effectively and open new accounts accordingly.
Ensure that customers are assisted efficiently within the time frames laid down for particular transaction types – refer to 5 Star processes and high 5 process.
Cross-sell products effectively.
Ensure that customers are fully informed of their rights and obligations to the bank in accordance with the Code of Banking Practice.

Credit

Implement all the required steps and controls when opening accounts to minimize the risks associated with new business.
Gather complete and accurate data for the opening of loan accounts and granting of facilities.
Refer matters outside scoring criteria, with the appropriate information, to Accounts Support for further investigation.

Business development

Grow the Executive Banking new to bank customers, balance Sheet and Income statements in line with business strategic objectives
Increase branch advances by responsible lending practices
Sell the bank’s products proactively Legislative compliance
Conduct a needs analysis to identify customer needs effectively when opening new accounts or giving product advice, in line with Financial Advisory and Intermediary Service Act license categories.
Complete disclosure to the customers in terms of accreditation, service fees, and commission.
Ensure proper record keeping in terms of Financial Advisory and Intermediary Services Act as well as the Financial Intelligence Center Act requirements.
Responsible for the implementation and adoption within (indicate Department, Branch, or Section as appropriate) of all Compliance, Anti Money Laundering and Sanctions related requirements contained in policies, procedures and processes. This includes the consideration and approval of customers including those that require being subjected to Enhanced Due Diligence for on-boarding and continued business.

Qualifications

Minimum Qualifications

Type of Qualification: First Degree
Field of Study: Business Commerce

Experience Required

3 – 4 Years branch banking experience, with exposure to customer service

Affluent Clients

Personal and Private Banking
3-4 years
Experience in sales and relationship management of customers and able to drive profitability and build relationships. Proven sales track record in the financial services industry. Knowledge of the bank’s products, services and digital platforms.

Additional Information

Behavioral Competencies:

Convincing People
Developing Strategies
Exploring Possibilities
Generating Ideas
Interacting with People
Interpreting Data
Meeting Timescales
Producing Output
Seizing Opportunities
Team Working
Understanding People
Upholding Standards

Technical Competencies:

Banking Process & Procedures
Client Servicing
Cross and Up-Selling
Customer Understanding (Business Banking)
Financial Statement Analysis
Product Knowledge (Business Banking)
Risk Identification

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Use the link(s) below to apply on company website.

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November 2, 2024
Director – Teacher Discipline Management Director Staffing Director Human Resource and Development Director – Internal Audit Director – ICT Deputy Director – Teacher Management

ADVERT NO. 35/2024
Requirements for appointment
For appointment to this grade, an officer must have: –

Served in the grade of Senior Deputy Director or Deputy Director, teacher management, for a minimum period of three (3) years;

OR

Eight (8) years of experience in a comparable position in the education sector;
Master’s degree from a recognized University is an added advantage.
Certificate in Leadership Course or equivalent qualification lasting not less than four (4) weeks from a recognized institution;
Met the requirements of Chapter Six (6) of the Constitution; and
Demonstrated merit and ability as reflected in work performance and results.

Duties and Responsibilities
Duties and responsibilities will entail: –

Spearheading the development of Directorate’s policies.
Overseeing the execution of the Annual Performance Contract and work plans for the Directorate;
Spearheading the development Directorate’s budget and Procurement plan;
Coordinating the implementation of the Directorate’s budget and Procurement plan;
Spearheading investigations on teachers’ professional conduct;
Supervising implementation of teacher investigation reports;
Coordinating implementation of risk management recommendations in the Directorate;
Ensuring implementation of Audit recommendations within theDirectorate;
Developing and reviewing Directorate’s Service Charter; and
Supervising and guiding employees in the Directorate for optimum performance.

The terms and remuneration benefits for this Grade:

Basic Salary Scale: Kshs.328,006 – Kshs.416,568
House Allowance: Kshs.60,000
Commuter Allowance: Kshs.20,000
Leave Allowance: As provided in TSC Secretariat
Annual Leave: 30 working days per calendar year
Medical Cover: As provided in the TSC Secretariat Medical Scheme
Terms of Service: Five (5) years contract renewable once subject to satisfactory performance

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Interested candidates are requested to visit the Commission website www.tsc.go.ke for more information about the vacancies. Applications should be received not later than 5:00 p.m. on 21st February, 2024.

Apply via :

services.tsc.go.ke

November 2, 2024
Senior Manager, Product Control, Africa Region Manager, Risk – Insurance and Asset Management

Job Description

Accountable for the assurance of the independent verification of the Global Markets (GM) revenue numbers for Africa Regions through the performance of various functional and challenge processes, as well as the Income statement and BSS Substantiation.

Qualifications

Minimum Qualifications

Type of Qualification: Post Graduate Degree
Field of Study: Finance and Accounting

Other Minimum Qualifications, certifications or professional memberships

Qualified CA, ACCA, CIMA, CFA (or equivalent)

Experience Required

3-4 years experience within the Finance division in a corporate banking environment or environment with similar technical challenge.
5-7 years experience in Strong Controls & Process background with previous experience in either Product Control or Internal Audit.

Additional Information

Behavioral Competencies:

Producing Output
Upholding Standards
Providing Insights
Interpreting Data
Establishing Rapport
Making Decisions
Showing Composure
Directing People
Checking Details
Taking Action
Articulating Information
Conveying Self-Confidence

Technical Competencies:

Financial Accounting
Financial and Accounting Control
Financial Management (Financial)
Reconciling Financial Records

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Use the link(s) below to apply on company website.

Apply via :

November 2, 2024
Senior Manager, Risk, SBGS & SBIL

Job Purpose

This job holder is responsible of provide specialised and defined services and support to the Chief Risk Officer with the implementation of frameworks, minimum standards, policies and processes to manage all aspects of risks in relation to Insurance, Asset Management, Fiduciary Services and High Net Worth Banking in financial services firms managed by Insurance Asset Management (IAM). The support is aimed at mitigating risk for the IAM business and ensure alignment to international best practices in the effective and proactive management of Financial and Non-Financial risks at an integrated level including Risk Governance within the IAM business aligned to the business strategy, operating model, and Group Risk policies. In addition, the holder will partner with Legal and Compliance units to ensure adequate risk management processes are in place to manage legal, compliance and financial crime risk.

The role calls for partnership with Group and in-country business and risk stakeholders to ensure that the processes for identifying, measuring, controlling, and reporting of risks is aligned to the Enterprise Risk Framework.

Key Deliverables

Risk, Regulatory, Prudential & Compliance

Facilitate the alignment of the enterprise risk management process with Group Policies and appropriate regulatory framework.
Communicate the enterprise risk framework, standards and other risk principles effectively to the business i.e., Risk and Control Self Assessments (RCSA’s), Key Risk Indicators (KRI’s), Business Continuity Management (BCM), Information Risk, and Risk Assurance.
Promote compliance to enterprise risk policies. Encourage a high level of awareness of enterprise risk in the business.
Facilitate Business Impact Assessment & Risk Assessment Processes.
Performa risk assurance across all risk types in conjunction with Compliance, Non-Financial Risk and Internal Controls.

Product

Maintain a culture within the routine fulfilment and loss control areas that emphasizes and demonstrates to all the importance of internal controls.
Monitor the subsidiaries insurance cover by way of review of the insurance return to ensure that assets are adequately protected against losses.
Monitor the subsidiaries external third party/outsourcing arrangements in an effort to minimizing risks associated with outsourcing.
Participate in the subsidiaries business processes, initiatives, forums, committee, etc. to ensure that enterprise risk requirements are appropriately considered, executed, and reported.
Provide a central point of reference and expertise in enterprise risk matters to the business.
Identify major enterprise risks affecting the business and take necessary steps to measure, monitor and control accordingly.
Review and evaluate internal controls and propose appropriate recommendations for any changes and/or enhancements.
Ensure that agreed remedial actions adequately address internal control deficiencies and thereafter ensure regular follow up to ascertain execution and effectiveness.

Strategy

Business Continuity Strategy, Business Continuity Planning, Exercising and Testing, Maintenance and Review Training and Awareness.
Monitors, Promote and maintains an understanding of current/future business continuity trends and threats.
Ensure full implementation of in-country Risk governance framework, including the administration of Risk governance documents (i.e., policies, procedures, mandates) across all risk types Strategic, Financial (Credit, Market, Liquidity) and Non-Financial Risks.
Plan, manage, control, and execute the delivery of monthly / quarterly / annual reports, Executive reports, and contracted reports, as agreed. This includes the planning of timelines and distribution of resources.

Client

Facilitate RCSA’s and KRI’s workshops with business.
Plan and schedule stakeholder engagement sessions, this includes the documenting of key Intelligence & Reporting processes.

Data

Assist in the analysis of information and reports to establish trends and consider initiatives to reduce risk.
Champion consolidated risk reporting with a view to standardizing risk reports for the different governance forums and establishment of a single point of information and data.

People

Supervise the staff awareness programmes on emerging risk related to Standard Operating Procedures, legislation, new policies, practices, that may influence the risk appetite of the subsidiaries.
Act on supporting staff engagement with focus on development and sustaining a motivated workforce of the department.

Qualifications

Minimum Qualifications

Type of Qualification: First Degree
Field of Study: Business Commerce or Finance and Accounting, Economics

Other Minimum Qualifications, certifications or professional memberships

Masters Degree in Economics, MBA
Certification in Risk Management Assurance (CRMA), Professional (CRCMP); Chartered Institute for Securities and Investment (CISI)
CPAK, ACCA

Experience Required
Business Enablement

At least 7-8 years’ experience in Risk management within the Insurance, Banking, Investments, and Asset Management related business in a large global corporate environment.
Good understanding of all aspects of Enterprise Risk Management, High degree of understanding of all aspects of risk within a technology environment.

Total number of years’ experience: 10 years

Additional Information

Behavioral Competencies:

Adopting Practical Approaches
Articulating Information
Challenging Ideas
Checking Details
Developing Expertise
Documenting Facts
Embracing Change
Establishing Rapport
Examining Information
Interacting with People
Managing Tasks
Showing Composure

Technical Competencies:

Compliance
Evaluation of Internal Controls
Legal Advisory & Interpretation
Legal Compliance
Promote Good Governance, Risk & Control
Risk Reporting

Apply via :

www.standardbank.com

November 2, 2024
Officer, Finance (6-months Contract)

Job Purpose

This role is responsible for the following accounting functions: accounts payable, accounts receivable, reconciliation of vendor/control accounts and functions relating to the maintenance of a complete and accurate general ledger.

Key Responsibilities/Accountabilities

Support financial management

Accountable for transactional financial data and information integrity through gathering, analysing, interpreting and reporting of financial information.
Review transactional financial data and information integrity to ensure they accurately reflect the operating results of the business.
Analyse and interpret data in order to provide financial management information to business stakeholders for decision making.
Prepare and process all accounting journals and verify that supporting documentation to journals is available.
Analyse and motivate for approval expenditure and in line with supporting documentation. Identify deviations from policy and escalate to finance manager.
Perform a reasonability test on statutory payments due and verifying records against transactional information by performing calculations using specific formulae and procedures

Undertake all functions associated with confirming recording and payment of both internal and external vendors

Ensure that all payments are recorded, authorized and properly paid in accordance with Bank Policies, tax guidelines and in a timely manner.
Responding to payment queries in a timely manner
Preparation of payment runs in the system.
Processing of foreign currency payments.
Processing of staff claims for payments.
Ensure secure and appropriate filling for all documents and vouchers.
Preparation of supplier payment reconciliations
Providing ad-hoc request at the request of management

Qualifications

Preferred Qualification and Experience

First Degree in Finance, Accounting, Business or Economics (Second class upper and above)
Recognized professional certification (CPA (K)/ACCA/CIFA) is a plus.
Ability to analyse and synthesize information, interpret data, retrieve information and communicate the results concisely.

Good data analytics skills

Working knowledge of accounting software. (Knowledge of SAP, NBOL, Model Bank (T-24), Coupa will be an added advantage.)

Apply via :

www.standardbank.com

November 2, 2024
Manager, Sustainability

Job Purpose

The purpose of the role is to support the Chief Risk Officer in delivering sustainability objectives across the Enterprise. The role will focus on the following:

Design and develop strategies to ensure that the Banks business practices, products and services are compliant with sustainability principles and set regulations
Drive implementation of sustainable initiatives within the enterprise and follow up on action plans relating to sustainable business performance monitoring and improvement.
Facilitate closure of opportunities and communicate risks of the current and future initiatives relating to sustainability.

Key Responsibilities

Business Planning and Strategy

Lead and develop the banks sustainability strategy; climate, transformation, societal, environmental and oversee the overall process of executing against the strategic objective
Determining the Banks opportunity and plans towards supporting a circular economy.
Mainstreaming sustainability in the bank’s governance framework including Board
Provide technical advice during Sustainability and Social Impact programme development to ensure alignment with the Bank’s strategic vision, developing appropriate system indicators, processes and tools to realize value creation for all stakeholders.
Support in the building of sustainable partnership and adherence to responsible banking principles
Establishing internal process for calculating the Banks Carbon Footprint both direct and indirect and support in building plans for reducing it
Coordinate and support the cascading of the strategy and planned activities across the Bank
Develop, track and monitor the Banks Climate Risk Appetite Statement
Assess and analyze policies and processes to identify areas in and processes to which improvements can be made in accordance with the Banks’s commitment to sustainability.
Participate in the development of the report to society and/or sustainability report
Lead sustainability conversations within the New and Amended Client Solution process
Develop and implement the Social, Environmental and Economic (SEE) Functional Framework and Toolbox – covering strategy, policy, process, procedures, standards, guidelines, training, objectives, metrics and governance – to ensure consistency of implementation and the alignment to regulatory and legislative requirements.
Lead the integration and management of the Social, Environmental and Economic (SEE) as well as the Environmental, Social and Governance (ESG) strategies by planning, organizing, coordinating, directing and executing all activities relating to SEE and ESG across Enterprise.

Monitoring and reporting

Provide up to date and accurate reporting to relevant forums relating to Sustainability and Societal Impact to keep all relevant stakeholders informed and enable effective decision making.
Support the Business units in defining KPIs, data and reporting requirements as relates to sustainability
Support the Banks sustainability performance review process by tracking and analysing readiness and performance against the set targets and strategic goals on sustainability
Support the business unit planning process to ensure full alignment of sustainability activities
Undertake in-depth analytics, identifying relationships/patterns in data sets to develop insights and make recommendations to decision makers within the Bank
Co-ordinate and participate in sustainability Governance forums (SEE committee, Foundation Manco, Credit Committees, NACS, ALC )
Participate in business forums, which require representation under the mandate of the Head of Risk, when required.

Culture

Lead risk sustainability engagements with key stakeholders in the bank (Credit, Engineering, Finance, Procurement, People & Culture, Business Units.)
Drive and support implementation of goals and objectives by monitoring and tracking actions for improvement
Build and maintain effective relationships with the relevant regulators and stakeholders on all areas of responsibility as it pertains to Social, Environmental and Economic (SEE) as well as the Environmental, Social and Governance (ESG) practices.
Accountable for the establishment of Social, Environmental and Economic (SEE) as well as the Environmental, Social and Governance (ESG) practices and building of skills in country to ensure the appropriate skills and capabilities across the enterprise
Drive a culture of transparency, accountability and consistency by using risk knowledge to support responsible decision-making within the dedicated portfolio.
Provide guidance and advice in managing Social, Environmental and Economic (SEE) and Environmental, Social and Governance (ESG) risks and problems and key opportunities that have been identified across the Enterprise
Set, maintain and monitor adherence to the Social, Environmental and Economic (SEE) and Environmental, Social and Governance (ESG) risk appetite standards for the Risk Management Function.
Comply with statutory and regulatory laws. Set, advise and monitor adherence to, minimum standards for Social, Environmental and Economic (SEE) and Environmental, Social and Governance (ESG) within the Risk Management Function. Research and perform against best practice standards.
Accountable for providing thought leadership to the Bank and Board on the specialized areas of Social, Environmental and Economic (SEE) and Environmental, Social and Governance (ESG).
Lead and drive the cultural and mindset change across the enterprise to ensure compliance with Social, Environmental and Economic (SEE) requirements and develop SEE best practices across the Enterprise

Continuous Improvement and Data

Undertake ad hoc and thematic research on Sustainability, analyse and interpret the results making inferences and recommendations as required
Analyse and identify sustainability metrics for continuous improvements
Conduct post Implementation benefits review of projects and initiatives
Adopt the data security standards as determined by the Group Data Office.
Localize the data model and provide additional risk function data requirements to support sustainable decision-making across the Enterprise.
Lead the development of the framework and initiatives pertaining to social impact data across the Enterprise to be able to report internally and externally on the Banks Societal impact with credibility.

License to Operate

Develop the strategy and framework for aligning with the UN Principles for Responsible Banking, contributing to the Sustainable Development Goals of the Bank
Provide regular reporting to the Group, Business Line and Boards to ensure oversight of all aspects relating to Social, Environmental and Economic (SEE) and Environmental, Social and Governance (ESG).
Lead and drive initiatives relating to Sustainability and the Social, Environmental and Economic (SEE) programmes utilizing a result based/ outcome-based analysis.
Collaborate with the Client Segments and Solutions across the Bank to develop the Social, Environmental and Economic (SEE) targets and metrics aligned to the Banks

Technology & Organization Design

Lead and influence decisions on SEE and ESG technologies and domain expertise to develop the relevant technology requirements.
Drive and control the adoption of technology to ensure the use of the appropriate technology and correct behavioral principles for use of technology. Monitor adherence to relevant technology policies and standards.
Drive digital solutions to enable the implementation of Social, Environmental and Economic (SEE) programmes and initiatives across the Bank.
Contribute to the design and drive the implementation of the Risk Management Function’s specific Operating Model, capabilities, policies, processes, standards, regulations, core technologies / digital platforms and functional structures as relates to SEE and ESG.

Qualifications

Minimum Qualifications

Type of Qualification: First Degree
Field of Study: Environmental Sciences

Experience Required

Corporate Citizenship
Risk & Corporate Affairs
8-10 years
The role requires a specialist in the relatively new field of Sustainability, Social, Environmental and Economic (SEE) and Environmental, Social and Governance (ESG). Proven track record of being a specialist in the field and providing expert advice and guidance to senior leaders would be required. The job does not require Risk Management experience, however Sustainability reporting, ESG reporting, exposure to E&S Risk Management and transaction screening, exposure to TCFD and climate reporting

Additional Information

Behavioral Competencies:

Adopting Practical Approaches
Articulating Information
Checking Details
Developing Expertise
Documenting Facts
Exploring Possibilities
Generating Ideas
Interacting with People
Interpreting Data
Managing Tasks
Team Working
Upholding Standards

Technical Competencies:

Data Management (Administration)
Environmental Management
Project Management (Project Mgmt)
Quality Management
Verbal Communication
Write Effective Communications

Apply via :

www.standardbank.com

November 2, 2024
Officer, Card Operations IT Internal Auditor

Job Purpose

Provide strong operational support to the Manager, Cash & Card Operations by taking responsibility of and managing all aspects of operational processes within the production unit of Card operations.
The role is responsible for ensuring customer focused, high quality fulfilment and operational services to all stakeholders (business partners and customers across all products and delivery channels within Stanbic Bank).
This role is responsible for maintaining an efficient operational workflow in support all Card operations functions. Continuous improvement of department operations and best practices are critical elements.

Key Responsibilities

Operational Accountability

Ensuring SLA’s established with business partners and are measured and achieved.
Comply with operating processes to ensure that quality and operational targets are met.
Identify risks and inconsistencies regarding systems and processes.
Identify gaps in the settlement and reconciliation process by highlighting incidents and providing input into trend analysis.
Remedy service breakdowns and to maintain the highest level of service thereafter.
Build collaborative and cohesive relationships with all stakeholders that have a direct influence on the success of the Card business in country.
Ensure appropriate and accurate MIS is produced and reported accurately and on time
Understand and assess the risks associated with Out of SLA functions and maintain an effective system of control.
To ensure that the mandatory CBK and card scheme reports are completed accurately and submitted within the stipulated guidelines.

Card Production and Distribution

Ensure daily loading of cards produced on the checar tracking system.
Confirm that cards are loaded on sparrow (Switch) daily.
Ensure reconciliation of cards ordered, Cards produced by vendor, cards delivered to the branches. Raise exception to this process and Ensure card production SLA and End to end SLA is met.
Ensure daily Pin reconciliation.
Daily tracking of card stock and raise with card operations manager in case Re-Order levels are reached.
Timely resolution of card production queries from Customer Care and Branches according to Set SLAs
Reversal of card charges for closed accounts/ For card closure as advised by debt Team.
Send the Monthly credit card statements MI.
Prepare the Monthly Credit card and Debit Card MI.
Track Monthly Vendor Invoices, ensure all card and pin production invoices are approved by the various business heads and forward to Finance for payment.
Daily review of the Nostro report to ensure the previous days entries were correctly posted and escalate any exception to manager in charge.
Card Deletion from Sparrow on branch request and monthly sparrow database clean up.

Card settlement, reconciliation and chargeback process

Ensure Daily processing of Base2 file by IT and reconcile the Base 2. Address all exceptions to base2 processing.
Visa, Mastercard and China Union pay settlement (Issuing and Acquiring)
Review settlement done to ensure postings are accurately done to the respective PL and suspense accounts.
Reviewing visa and MasterCard expenses and fee collections.
Scheme fees reconciliation.
Daily processing of all card disputes on both issuing and acquiring as per the card scheme rules, regulations and set bank procedures.
Review of disputes to identify appropriate resolution steps towards chargeback processing, representments, pre-arbitrations, compliance, and arbitration processing.
Daily tracking of all card disputes confirmations, processing and financial settlements to ensure that chargeback settlement values are received and passed to the cardholders on all card scheme disputes and that proper actions are taken on all card represented financial transactions.
Ensure all card disputes settlement values from the schemes are correctly posted to Bank General Ledger and Card Management Systems
Close engagement with bank customer service and call Centre staff on matters related to Card disputes to ensure prompt closure within the set SLA.
Bank liaison Agent with other Banks and card schemes on matters relating to card issuing and acquiring disputes.

Card Acquiring

Run the card acquiring service and ensure all merchants are paid and relevant GLs Debited/Credited. Ensure amounts credited to the merchant account are as per the SE file.
Capture merchant account details on NI templates for approval by card operations manager
Ensure merchant account details are captured properly by NI on vision plus after merchant account creation.
Check Merchant listing on MATCH before on boarding.
File Merchant forms
Card Acquiring POS Configuration- Ensure both TFCL and CDT tables are correctly captured.
Card acquiring master file and inventory file population with merchant details.
POS receipt rolls stock keeping.
Inventory management on POS devices.

Mastercard, Visa, China Union Pay and Regulatory Agencies

In depth knowledge of MasterCard and Visa rules and regulations.
Scheme quarterly reporting.
CBK monthly reporting.
Up to date with compliance mandate and implementations.
Scheme training and certification on operational courses.

Quality Management System – ISO 9001:2015

Ensure that the quality management system conforms to the requirements of the International and local Standards.
Ensure that processes are delivering their intended output by monitoring at every stage in the value chain.
Report on the performance of the quality management system and on opportunities for improvement.
Ensure the promotion of exceptional client experience throughout the organisation.

Risk and Compliance

Responsible for the implementation and adoption within (indicate Department, Branch, or Section as appropriate) of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes. This includes monitoring and identifying any material compliance related breaches and escalating them to the Compliance Office.

Qualifications

Minimum Qualifications

Type of Qualification: First Degree
Field of Study: Finance and Accounting or Banking

Experience Required

Trade Support

Operations
1-2 years
Intermediate experience in the Trade Lifecycle (vanilla products with complexity in a semi-automated environment) in a Global Markets environment
1-2 years
Proficient knowledge and understanding of trading environment for vanilla products / instruments traded with system and manual process complexity
1-2 years
Proficient technology experience and the ability to quickly master desk specific systems, software and processes

Additional Information

Behavioral Competencies:

Adopting Practical Approaches
Articulating Information
Checking Details
Developing Expertise
Embracing Change
Examining Information
Inviting Feedback
Making Decisions
Managing Tasks
Meeting Timescales
Team Working
Upholding Standards

Technical Competencies:

Continuous Process Improvement
Data Analysis
Deal or Trade Life Cycles
Deal Set-up & Administration
Evaluation of Internal Controls
Product Knowledge (Trading, Transacting)
Query Resolution
Technology Savvy

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Use the link(s) below to apply on company website.

Apply via :

November 2, 2024
Head, Global Market, Sales

Job Purpose

To develop and implement the Client Experience strategy and framework across Global Markets to drive the modernisation agenda to grow share of wallet, maximise GM returns, optimize platform utilisation and achieve and sustain an excellent client experience. Guide GM Client Experience to formulate strategic and tactical plans to implement client frameworks and tools to ensure the achievement of strategic Client Experience objectives.

Job Function

Collaborate with GM management team to formulate strategic and tactical steps to implement the Client Experience modernisation and digitisation agenda across the value chain. Guide and oversee GM Client Experience roadmap to implement against the CIB modernisation and digitisation strategic initiatives. Implement programme governance structures across all Client Experience initiatives to manage on time quality delivery of initiatives.
Collaborate with IT and GM Digital to assess, plan and implement the digital transformation to enable the modernisation and digitisation of the GM client experience.
Collaborate with Sales, Product, Client Service and Operations teams to plan and implement simplified, modern and digital service models to support internal efficiency and client productivity gains. Present client experience insights and metrics to GM and CIB SA Client Services leadership to inform leadership decision making. Participate in market and industry forums as a client experience thought leader to establish GM at the forefront to Client Experience service delivery.
Develop a 5-year consolidated GM Client Experience strategy to realise the Client Experience agenda across the value chain and product offerings of GM Fixed income and Equities asset classes. Guide the implementation of best practices to improve the client experience across all touch points of client engagement. Design and drive adoption of GM Client Experience Framework and plan to execute on the GM Client Experience strategic objectives.
Develop and implement best practice methodology to proactively identify and manage client service breakdowns to minimise the impact on the client experience. Develop monitoring mechanisms to identify channel failures and product deficiencies and remediate at source to minimise reputational risk and improve the client experience.
Drive the adoption of Client enablement principles, frameworks and tools developed in collaboration with the CIB Client Experience steering committee across the GM value chain to enable digital client onboarding, real time client self-service, request logging, tracking and monitoring to improve the client experience.
Embed risk management and governance frameworks within Client Experience initiatives across GM to protect the best interests to the client and maintain compliance standards.
Guide the development of data models to enable the monitoring and analysis of client experience across GM value chain. Develop and track Client Experience metrics for GM to manage delivery against Client Experience objectives. Manage the GM client data management governance across the value chain and support IT systems to enable reliable monitoring of client experience touch points to identify service breakdowns.
Manage effective achievement of Client Experience objectives through leadership of managers and internal stakeholders to deliver the required service to clients. Set individual objectives, manage performance, build capacity to support succession planning and motivate the team to maximise functional performance and maintain employee engagement.
Monitor client experience feedback, industry trends, competitor analysis and performance against Client Experience strategy measures to assess GM Client Experience service delivery against best-in-class service standards. Build a network of internal and external stakeholders to maintain awareness of market trends and manage perceptions of GM Client Experience delivery.
Participate in product forums to provide insight and feedback on client experience objectives, best practices and performance to support decision making. Partner with Product Managers to enhance products in response the client identified pain points empowering the client with more self-service, automated and online mechanisms.
Set, manage and report on Client Experience’ financial performance versus the set budget expenditure and variances to ensure meeting of set targets. Engage with Finance to obtain and review financial data, to plan budgets, forecast cost containment initiatives and measure performance of Client Experience initiatives across the value chain.

Qualifications

Minimum Qualifications

Type of Qualification: Post Graduate Degree
Field of Study: Business Commerce

Experience Required
Macro Generic

Global Markets Client Experience
3-4 years
Knowledge and experience developing, implementing, monitoring and enhancing client experiences. Skills in client strategies, segmentation, client delivery based on insights gathered from client data, feedback, industry data, competitor information. Knowledge of end-to-end client onboarding process and execution as well as client journey mapping and design. Experience in crisis management with expertise in client research, user experience and creative solutioning and design
8-10 years
Subject matter expertise and experience of digital transformation and CRM platforms and capabilities. Experience in defining digital technology roadmap to digitally enable the distribution of products and engagement with clients and employees. Deep working insights within the technology environment, with domain expertise from a channel and platform perspective. Experience evaluating and implementing third-party product or service solutions and managing ongoing relationships with third parties.
8-10 years
To demonstrate expert understanding of financial & global markets, risk, regulatory environments & license holder obligations in relevant jurisdictions. In-depth understanding of products and channel capabilities within Financial Services, acquired through experience in a client facing role such as in Operations, Services or Client Experience. Knowledge of end-to-end client onboarding process and execution as well as client journey mapping and design.

Total number of years’ experience

13 years

Additional Information

Behavioral Competencies:

Adopting Practical Approaches
Challenging Ideas
Convincing People
Developing Strategies
Directing People
Embracing Change
Empowering Individuals
Generating Ideas
Making Decisions
Providing Insights
Pursuing Goals
Upholding Standards

Technical Competencies:

Client Value Propositions
Continuous Process Improvement
Digital Advocacy
Stakeholder Management
Strategic Planning and Reporting

Apply via :

www.standardbank.com

November 2, 2024