Company Address: Address kenya

Analyst, Fraud Prevention Analyst Investment/Dealer

Job Purpose.

To implement a pro-active fraud prevention plan within Stanbic Kenya through a fraud awareness programme designed to mitigate fraud risk and loss.

Job Functions.

Fraud Awareness & Communication:

Develop and disseminate fraud awareness materials (including training programs) to staff and customers as per Fraud sensitization timetable.
Design and maintain content for training and awareness initiatives that are up to date with industry fraud trends & best practises to enhance fraud prevention and reduce fraud losses.
Drive the training and awareness of Fraud Risk matters and developments through the implementation and maintenance of an effective communications plan and knowledge sharing platforms, in adherence to Group communication and training standards, to ensure the business in-country are sufficiently positioned to adhere to the relevant FRM frameworks, policies and regulatory requirements.
Identify the most suitable communication mediums within the country and disseminate information accordingly to enable the most meaningful impact on the intended audience.

Fraud Risk Management & Analysis:

Analyze trends and identify losses related to fraud
Conduct workshops to prevent re-occurrence of fraud.
Identify Fraud risks/weaknesses through Fraud Risk Assessments on processes, products, systems and procedures based on Audit, Risk, Assurance and Forensic and any relevant Reports, create awareness around these possible weaknesses and provide potential solutions to prevent re-occurrence and possible occurrence.
Keep abreast of and analyse relevant legislative and regulatory developments, in order to understand the implications for the organization and to deliver expert advice and training to the relevant Functions as it relates to the prevention of fraud and other financial misconduct.
Research and implement best practice awareness and communication channels that will drive the required behaviors to prevent fraud and other activities of misconduct.
Monitor Fraud alerts on real time basis, respond to customer fraud complaints as per TAT in place and initiate new mechanisms to effectively improve detection rates.

Country-Specific Implementation:

Target country on-boarding training programmes to ensure that awareness of fraud and other issues of misconduct is provided to new employees.
Translate and localize relevant policies, frameworks, procedures, standards to suit the specific needs of the country to ensure that all information and material is relevant to the intended audience.
Build relationships with internal and external stakeholders i.e. BFID, Telcos , KBA etc for fraud Intelligence and obtain additional information to aid desktop investigations and fraud reviews.

Investigative Support:

Identify losses and analyse trends affecting the country and facilitate workshops to identify ways to prevent the re-occurrence of fraud, theft and other activities of related misconduct.
Liaise with forensic investigators and internal stakeholder on suspicious cases that need to be investigated further to mitigate risk and prevent/reduce losses
Capture all cases/investigations on relevant system accurately with no errors and ensure that no duplicates are being captured. Manage Fraud stop program effectively and accreditation is being done fairly and accurately on all confirmed fraud cases
Communicate investigations findings/analysis with stakeholders in an accurate, frequent and professional manner regarding investigation support services/outputs/recommendations
Maintenance of internal & external fraud databases through daily updates and accurate report keeping.

General Responsibilities:

Adhere to all relevant internal processes, procedures and legislation and maintaining customer confidentiality at all times in order to determine whether a deceptive act has been committed for financial gain, and if evidence exists for pursuing a criminal case
Ensuring that frequent engagements with fellow team members in a respectable and effective manner and aligned to the bank values.
Work effectively with colleagues at all levels and recognize other team members on achievement and communicate it through line manager.
Attend meetings and contribute to process improvement – Attend meetings with the Management on portfolios and support Detection Manager on the new processes to be implemented, for example recommendations and amendments to current fraud modules.
Find and implement suitable ways to develop and maintain a culture, in conjunction with the Business within country, that focuses on awareness of fraud, theft, misconduct and dishonesty.
Perform any other FRM assignment assigned by line Manager.

Qualifications

Minimum Qualifications
Type of Qualification: First Degree

Field of Study: Risk Management, Computer Science/Information Technology, Risk Management , Actuarial Science, Criminology and any other relevant Degree. Added advantage for a candidate with Database management and programming knowledge.
Advanced knowledge in SQL, SAS, R, and Python.
Exposure to and familiarity with different analytical techniques (Linear and Logistic Regression, Clustering Techniques, Neural Network, Decision Trees, etc.).
Familiarity with wide array of fraud tools, applications and solutions (FICO, VISA, TSYS Falcon, VRM, CardGuard, Detica, Netguardians etc.)
Good understanding of CAAT’s (Computer assisted auditing tools) will be an added advantage.
Proficiency in information technology and relevant Information Security Certification i.e. CISSP, CISA / CISM, ISO/IEC 27001 and CFE will be an added advantage

Experience Required
Group Anti Financial Crime

Compliance
5-7 years Specific experience in running fraud awareness programmes across the financial services sector within a corporate or consulting environment. Experience working in a financial crime investigations, risk or compliance environment.

Additional Information

Behavioral Competencies:

Checking Details
Convincing People
Developing Expertise
Embracing Change
Establishing Rapport
Examining Information
Generating Ideas
Interacting with People
Interpreting Data
Meeting Timescales
Producing Output
Upholding Standards

Technical Competencies:

Content Creation and Management
Evaluating Risk Management Effectiveness
Financial Industry Regulatory Framework
Internal Communication Channels
Learning Facilitation
Risk Awareness

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

November 5, 2024
East Africa Regional Field Accountant (RFA)

The Famine Early Warning Systems Network (FEWS NET) Early Warning Team (EWT) seeks a full-time regional field accountant based in Nairobi, Kenya. FEWS NET is an integrated set of activities to provide timely, accurate, evidence-based, and transparent food security early warning information and analysis. Chemonics International (Chemonics) implements the FEWS NET EWT, a team charged with integrated emergency food insecurity analysis through a Washington-based technical office and more than 20 field offices.
The East Africa RFA will advise field offices on financial compliance matters, review and analyze local account submissions, and help projects devise approaches for asset and liability management. The East Africa RFA will also train other appropriate field personnel in the use of accounting software and tracking mechanisms.

This is a short-term assignment to run through October 14, 2024.

Minimum qualifications for this position include:

Proficiency in written and spoken English is required; other local language skills are highly desirable
At least six years of relevant experience with a bachelor’s degree in accounting or related field is required; advanced university degree (Master’s degree or higher) is highly desirable
Prior knowledge of accounting systems (ABACUS, QuickBooks) highly desirable
Experience performing accounting audits or reviews
Knowledge of USAID and its operations preferred

Apply via :

fews.net

November 5, 2024
Manager, Scored Lending

JOB PURPOSE

To source and transform data into information as input into effective credit portfolio insights and analytics for allocated PBB AR countries across multiple products/segments for the credit lifecycle for scored lending (e.g. originations, account management, collections) in line with PBB AR objectives.
To automate relevant production reports to improve the reporting, data extraction and information preparation processes.

KEY RESPONSIBILITES

Business Requirements

Sources appropriate data and prepares meaningful and accurate management information (MIS) for allocated portfolios to support Business, Operational, Credit and Finance Reporting.
Collects and collates the appropriate data for report generation.
Conducts in-depth analysis of user needs and prepares the appropriate reporting where required (based on urgency and priority)
Executes all new reporting requirements.
Provides the necessary big data where required based on business requirements.

Data Transformation and Reporting

Validates data accuracy by performing standard reconciliation – remediates any data discrepancies or escalates for assistance where required.
Optimises current reporting processes and provides input into the development of reporting processes to meet timelines.
Automates relevant production reports to improve the reporting, data extraction and information preparation processes through using appropriate scheduling toolsets.

Reporting and Analytics process

Extracts, stores, manipulates, processes, analyses and provides information for standardised and bespoke reporting.
Continuously monitors and tests processes and data to detect errors in order to improve reporting efficiencies.
Interprets data into information following collation of large sources of disparate data.
Writes SAS/SQL coding in line with reporting requirements and as far as possible implements automated scheduling.
Adheres to timelines for new and existing reporting requirements.
Stays abreast of all changes of how the Customer Decision Engine (CDE) works to qualify and non-qualify customers for lending limits.

Trend Analysis

Analyses portfolio trends and any changes thereof followed by a detailed investigation to determine the root cause extracts the relevant account level data as input into portfolio reporting.
Identifies and highlights data quality issues that affect the accuracy of insights and analytics.
Keeps up to date with insights and analytics best practice to ensure new and improved designs and products provide improved value to stakeholders.
Identifies and reports any portfolio risk appetite breaches across the countries. Prepares reports on ROE portfolio performance for the countries.
Reconciles all the daily/weekly/monthly reporting outputs and resolves any issues identified (such as operational issues).

Governance

Adheres to approved toolsets when setting up portfolio management reports.
Adheres to data governance principles as prescribed by the Enterprise Data Office (EDO).

Knowledge sharing

Upskills business teams on principles of data extraction, transformation and visualisation.
Shares knowledge and information on data coding with the Country and Head Office Teams.
Tracks usage of measurement tools created.

Stakeholder Management

Proactively communicates the progress of delivery of reporting requirements, where necessary.
Discusses and negotiates timelines on reporting requirements (as it pertains to data) whilst ensuring regular standardised monthly requirements are still delivered (i.e. data extraction, manipulation and visualisation) and seeks line management approval where required if SLA’s could be breached.
Manages and resolves escalated queries regarding data anomalies that are detected that impacts accuracy of reporting.

Qualifications

Minimum Qualifications

Type of Qualification: First Degree
Field of Study: Business Commerce

Experience Required
Credit Risk – BCB

Risk & Corporate Affairs
1-2 years Comprehend the contingencies that may occur under exceptional conditions particular pertaining to assets of large cooperate organsitions. Customer interaction contribute to the understanding amongst Branch Business Support, the turnaround times that will influence and initiate improvement.
3-4 years Knowledge of the Bank’s systems, policies and procedures in order to optimally draw on available information to manage and control the post-credit granting process. Experience in credit data analytics within a personal and business banking environment with specific focus on the credit life cycle. Experience in (preferably credit) data exploitation and business intelligence development and implementation. Experience in the extraction, transformation and visualisation of data using bank approved toolsets e.g. SAS / SQL / Python / Qliksense.
5-7 years experience pertaining to credit risk management, understanding the Bank’s products and facilities and where risks lay in these facilities. Strong knowledge of various legislative requirements, including registration processes.

Additional Information

Behavioral Competencies:

Articulating Information
Examining Information
Exploring Possibilities
Generating Ideas
Interpreting Data
Managing Tasks
Meeting Timescales
Providing Insights
Taking Action
Team Working
Understanding People
Upholding Standards

Technical Competencies:

Banking Process & Procedures
Compliance
Creative Problem Solving
Product and Services Knowledge
Product Related Systems (Consumer Banking)
Risk Identification
Risk Management

Apply via :

www.standardbank.com

November 5, 2024
Manager, Financial Fitness Academy & Client Experience SBG11 Manager, Workplace Banking SBG11

Job Purpose:

To be the lead event facilitator and Lead coordinator of the Financial Fitness Academy™ (FFA) . To develop a consistent approach to client experience through implementation and adoption of the client experience minimum standards, frameworks, and rules. Support the management of the resolution of client and staff friction points to improve the overall client experience considering the overall client experience objectives across Insurance and Asset Management.

Output:

Financial Fitness Academy Strategy

Drive collaboration and integration of the client value proposition in PPB, BCB, CIB and IAM within the IFSO concept.
Develop customer experience maps and identify any potential risks to customer experience or business impact and alerts relevant stakeholders accordingly.
Provide input into customer insights, development and definition of customer personas.
Generate, monitor, relay and drive the conversion of leads generated through the FFA to the respective business units providing regular reporting on various metrics covering these areas.
Equip and develop a team of facilitators through a ‘Train the Trainer’ model to grow capacity and scale the delivery of the FFA.
Scoping projects, leading projects and managing deliverables; understanding needs, troubleshooting problems, and proposing alternatives; compiling findings and presenting insights

FFA Execution

Lead content developer and strategic input into the continued alignment of FFAs to target audiences.
Quality control of FFAs across the bank.
Strategic input to the development of FFA digital applications such as What Matters Application (App).
Ensures procedures are followed to meet and maintain quality service levels and turn-around times. Strives for continuous service improvement. Ensures accuracy of information when engaging clients.
Ensures that confidentiality of customer information is always maintained.
Monitor performance (sales against targets) of acquired clients by tracking all recorded sales and activity schedules; leverage existing technology (Remote on-boarding), to ensure effective solution delivery.
Monitors real time (i.e. live) incident response mechanism (e.g., excessive, and repeat incidents, queues, etc.) and uses outcomes to support implementation of improved customer experience.
Adheres to all risk and compliance requirements in relation to client engagement and fulfilment of client demands.

Business Development

Engaging with prospect clients to build a pipeline of FFA engagements to meet business aspirations.
Identifies opportunities to cross-sell the bank’s products to clients.
Scoping FFA programmes and managing deliverables.
Understanding needs, channeling to the right teams to propose solutions.
Compiling insights, writing reports and preparing presentations.

Client Experience

Drive a ‘customer first approach’ to all client engagements through various touch points across the bank.
Embed use of Salesforce as the chosen strategic Client Relationship Management tool for the bank.
Establish and implement effective process flow for resolution of client complaints and enquiries across Insurance and Asset Management.
Analyzing client pain-points and picking common themes and championing or recommending measures to address the same.
Ensuring agreed service standards for all IAM third parties across Insurance, Investments and Asset Management are adhered to.
Coordinating regular engagements with third party service providers with a view to enhance client experience.
Coordinate and conduct client satisfaction surveys across IAM businesses.
Directly responsible for all escalated client service issues.
Develop and implement data driven strategies and initiatives to improve customer experience.
Responsible for all direct client communication including but not limited to announcements and product change information.
Provide monthly management reports on customer satisfaction levels and insights.
Monitor international standards of service and consistently enhance customer service practices.
Responsible for all client appreciation activities including end of year gifting.

Customer Journeys

Implement, enable, maintain, scale, adapt and entrench customer journeys in Insurance and Asset Management.
Responsible for the customer interaction strategy and roadmap through different client journeys, driving performance through the business to achieve a cohesive and optimal experience for all customer touchpoints.
Adopt the first design principles thinking into designing of client solutions with a view of making sure that optimal client experience is attained at the point of solution design and manufacturing as opposed to reactive improvements once the client and registered a complaint.

Client Insights

Provide quantitative and qualitative information that provides an understanding of the behavior of customers as they seek to achieve their goals.
Gather and interpret data on customer satisfaction for various business segments.
Lead on conducting NPS scoring and Client Service Surveys in conjunction with business segment heads and other relevant internal and external parties.
Assist in follow up on root-cause analysis for emerging issues with a view of identifying corrective action.
Make use customer service data, observations and market trends and reports to get a clear picture of the areas for improvement.
Analyses customer issue trends to develop solutions and recommend process changes and improvements to increase customer satisfaction.

Risk Management

Maintain an adequate control environment and operational procedures to prevent loss from non-adherence to controls.
Make sure you are aware of and comply with data confidentiality requirements.

Governance

Make sure all general legal and regulatory requirements relating to specific activity are complied with.
Ensure all information is handled appropriately where necessary exposure to information which may be confidential or sensitive should be notified to Compliance.
Operate within the highest standards of AML Management and other control as stipulated by the Bank and regulators.
Be aware of and comply with Group policy, local laws and Regulators relating to the prevention of Money Laundering and Terrorist Financing including Treating Customers Fairly(TCF) requirements.
Ensure you remain alert to the risk of money laundering and assist in the Bank’s effort in combating it by adhering to the key principles in relation to: identifying your customer, knowing your customer, reporting suspicious, safeguarding records and disclosing suspicious to customers.
Regulatory & Business conduct. This includes the responsibility for the conduct of individual in sales by ensuring behaviours set out in the Group Code of Conduct are followed and that the business/country/function achieves the outcomes set out in the Principles and Pillars.
Take personal responsibility for understanding the risk and compliance requirements of the role. Understand and comply with, in letter and spirit, all applicable laws and regulations, including those governing anti-money laundering, terrorist financing and sanctions; the Group’s policies and procedures; and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk and compliance matters.
Embed the Group’s values and code of conduct to ensure that adherence with the highest standards of ethics and compliance with relevant policies, process and regulations among employees form part of the culture.
Adheres to the Code of Banking Practice.

Qualifications

Minimum Qualifications

Type of Qualification: First Degree
Field of Study: Business Commerce/Finance

Experience Required

5 – 7 years Insurance & Asset Management
5- 7 Years’ Experience in the banking, investment, insurance, financial services industry.
Experience in an operations environment (e.g., service fulfilment processes and systems). Knowledge of the bank’s products, compliance procedures and regulations governing the management of financial services.

Additional Information

Behavioral Competencies:

Convincing People
Developing Expertise
Developing Strategies
Directing People
Empowering Individuals
Exploring Possibilities
Interacting with People
Making Decisions
Resolving Conflict
Taking Action
Team Working

Technical Competencies:

Business Acumen (P&C)
Financial Acumen
Interpreting Financial Statements
Product Knowledge (Consumer Banking)
Written Communication

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

November 5, 2024
Officer, Asset Management Operations

Job Description

Job Purpose

Provide operational support to the Team Leader, Asset Management Operations, Specialised Units by taking responsibility of execution of transactions in Asset Management in Kenya while ensuring: –

Accurate and efficient Service.
Accurate processing
Nil Losses

Key Responsibilities

Efficient and Effective Delivery in business unit

Understanding the overall Bank Strategy and how Asset Management, Specialised Operations – fits into the overall Bank’s strategy;
Ensure that we meet clients’ requirements, as stipulated in their ‘Service Level agreements’, by maintaining flexibility where necessary, but also taking risks into consideration, at all times.
Set clearly defined standards based on KRA’s, in conjunction with line Team Leader and continuously monitor, control, and update procedure manuals, Job Descriptions, process flows and Risk Framework.
Keep abreast of best practices (locally and internationally) and make appropriate recommendations within the production area
Collaborates with other areas to ensure that best practices and a standard approach is followed.
Getting the basics right always.
Providing timely response to all the queries received in order to help meet client expectations.

Optimise the risk profile in the business units

Apply existing controls to reduce risk exposure.
Uphold a high, risk culture that fosters responsiveness, confidence, courage and doing the right things all the time (zero tolerance for non-adherence to Bank policies, procedures and guidelines);
Adopt a culture of “Get it Right First time” – zero errors and no customer complaints;
Adopting operational risk framework, standards and other risk principles i.e. Risk and Control Self Assessments (RCSA’s), Key Risk Indicators (KRI’s), Business Continuity Management (BCM), Information Risk, IT Risk and Risk Assurance;
Limit potential losses to the bank by ensuring that laid-down processes and procedures are adhered to;
Reconcile all suspense and operational accounts under assigned units at required frequencies and that reconciling items are dealt timely and correctly;
Recover revenue in a timely manner for services provided;
Raising of incidents timely;

Change Management and Continuous Improvement

Support business process re-engineering to ensure that processes are lean, efficient and effective through the elimination of non-value adding activities and identification of opportunities that support/drive the migration of transactions to economically viable alternative electronic delivery channels.

Compliance Management

Adhering to service standards as provided for in the Banking Sector Charter.
Adoption within assigned portfolio of all Compliance, Anti-Money Laundering, and Sanctions related requirements contained in policies, procedures and processes. This includes identifying any material compliance related breaches and escalating them to line management and the Compliance Office.

Stakeholder Management

Builds and maintain credible and value adding relationships with stakeholders, including executives, peers, internal, and external partners.
Partners with Team Leader, unit manager, and Business Heads to identify customer service expectations, agree SLAs and align to the Customer Value Proposition in order to deliver an appropriate client service
Collaborates with other areas through continuous interactions to ensure that best practices are implemented, and a standard approach is followed.

Reporting to various governance committees

Provide relevant, accurate and timely reporting to senior management, governance committees, and the regulator.
Partner with business units to oversee the optimization of business processes to increase operational efficiency.

Quality Management System in line with ISO Standards– ISO 9001:2015

Ensure the promotion of exceptional client experience throughout the organisation.

Qualifications

Minimum Qualifications
Type of Qualification: First Degree
Field of Study: Business Commerce
Other qualifications

Understanding of Asset Management.
Knowledge of the Securities Market and related entities viz., NSE, Central Depository, Custodians and Stockbrokers, etc
Banking operations experience.

Experience Required
Settlements
Operations
1-2 years

Experience in a busy operations processing environment with specific experience in processing of investments related client transactions

Additional Information

Behavioral Competencies:

Articulating Information
Checking Details
Documenting Facts
Embracing Change
Examining Information
Generating Ideas
Interacting with People
Managing Tasks
Meeting Timescales
Producing Output
Team Working
Upholding Standards

Technical Competencies:

Client Servicing
Continuous Improvement
Manual Deal or Trade Processing
Product and Services Knowledge
Query Resolution
Settlement Process
Settlement Systems

Apply via :

www.standardbank.com

November 5, 2024
Manager, Collateral Monitoring Unit

Job Purpose

Ensure that the Bank’s need to provide adequate controls over the risks encountered in the pre- and post-credit granting stage of the credit process are satisfied by:
Ensuring a proactive CMU function exists as it pertains to enforcing lending covenants and proactive portfolio management.
Verifying key documents and maintaining tight control over physical stock counts, warehousing inspection, and monitoring key distributors in line with approved parameters.
The delivery of a professional service to the business units based on sound principles which supports the minimising of risk to the bank.

Key Responsibilities

Product

Validate the accuracy and completeness of bills of quantities, drawings, construction contracts and related documentation provided for building loans.
Monitor construction projects from start to finish, monitoring progress according to predetermined schedules.
Liaise with all parties involved in construction projects including Architects, Quantity Surveyors, Engineers, Project Managers & Contractors.
Periodic inspections of construction sites and preparation of site visit & loan monitoring call report.
Undertake a comprehensive and robust monitoring, stock count and other activities of customers related to CMU in line with approved sanction and various distributorship schemes.
Undertake periodic and ad-hoc visits / spot checks to review clients’ operations and provide a comprehensive status report as stated in approved sanctions, which must include identification of potential structural weakness in clients’ operations.
Liaise with external agents, e.g., warehousing/collateral agents etc. on behalf of the Bank and act as a checker on their activities in line with executed service agreements. Reports will be duly provided for such activities.
Provide guidance and input in applications requiring monitoring from CMU prior to submission to Credit while simultaneously proceeding with validation of information and documentation provided by the customer.
Ensure CMU SharePoint is updated with relevant reports and documentation as required by centre.
Track collections from key distributors under the various approved schemes to forestall any possible diversion of sales proceeds.
Authorisation of funds transfer from collection accounts to client’s current accounts.
Review account performance vis-a-vis terms and conditions of approval and ensure strict adherence.
Verify documents and information in day-to-day work as delegated by Account Management or Credit Evaluation in line with approved turnaround time.
Diarise and follow up on conditions of sanction/covenants as relates to the CMU function.
Refer/escalate / flag up problematic or irregular accounts (inappropriate payment patterns, failure to meet specific covenants etc.) to Credit Evaluation and Account Management for inclusion in monthly watch list.
Maintain a proper monitoring system and ensure that the data set is complete and accurate.
Design reports that address the tracking and measurement of agreed account performance criteria.
Co-ordinate monthly transaction status report to Management.
Confirmation of invoices and contracts being financed under Invoice Discounting and Contract Financing.
Review and approve Trade Loan Facilities submitted for drawdown.
Manage debtors and creditors in need where the bank has carried out Contract financing.
Establish and maintain close working relationships with internal and external service providers.
Ensure adherence and compliance to all policies, processes, and procedures.
Participate in knowledge sharing within the credit and business teams.
Control the adherence to the service level agreement for internal and external processes where applicable.
Build relationships with business bankers and relationship managers to improve structured transactions, business proposals and turnaround time on drawdowns.
Attend meetings with and maintain regular contact with front office/product areas to build good working relationships.
Monitor and control the quality of designated portfolio using conditions of sanction and other covenants/conditions.
Act on continuous improvement relating to design and continuously improving existing and new business processes.
Any other roles or tasks to be assigned by Head, Account Management & Collateral.

Risk, Regulatory, Prudential & Compliance

Affirm that group governance standards are effectively embedded resulting in clean CRR, Audit & CART findings.
Implement month Manco checks and continuously develop them in line with emerging risk areas.
Maintain adherence and compliance to all policies, processes, and procedures.
Act on the implementation and adoption within CMU of all compliance, anti-money laundering and sanctions related requirements contained in policies procedures and processes. This includes monitoring and identifying any material compliance related breaches and escalating them to the compliance officer.
Check compliance with covenants and escalate them to the right DA.
Detect early warning signals impacting the portfolio.
Play a role in supporting PPB & BCB Credit Risk agenda.

People

Give clear direction to the activities of the team members with regular feedback and support.
Facilitate the development of staff and provide opportunities for their growth and contribute to the effectiveness of the team.
Oversee all reports from the CMU team prior to onward forwarding to management.
Ensure that the CMU team is effectively staffed and motivated.

Client

Proactively stance on individual portfolio allocation by active level of dialogue with front office/CEMs to ensure risk considerations are part of business strategy.

Data

Maintain that relevant reports are produced in an accurate and timely manner.
Daily review of reports and highlighting anomalies within assigned portfolios.
Obtain information directly and indirectly from appropriate counterparties necessary to check covenants.
Implement research, analysis and data management from varied sources aimed at pre-emptying risks on the credit portfolio.

Qualifications

Knowledge

First degree in Building Economics, Quantity Surveying or equivalent, including valid regulator accreditation.
Sound knowledge and understanding of credit criteria, credit policies, risk and financial analysis, credit control and the application thereof
Thorough working knowledge of the operating system and its related procedures, for analysing the account behaviour of clients
Thorough understanding of all the bank’s product and facilities that give rise to counterparty credit risk
Understanding terms of the facilities and any conditions and covenants that will need to be complied with over the duration of the facility’s life
Understanding of the bank’s systems, policies, and procedures to optimally draw on the available information to manage and control the post-credit granting processes

Experience

5-7 years experience in:-

Banking, particularly pertaining to credit risk management, banking processes regarding banking products and the operation thereof
Energetic and with sound decision skills
Must be able to work under pressure and remain focused
Analytical with a tolerance for high volumes and problem absorption whilst detailed oriented.
Previous management experience

Additional Information

Behavioral Competencies:

Articulating Information
Directing People
Empowering Individuals
Examining Information
Making Decisions
Managing Tasks
Providing Insights
Resolving Conflict
Taking Action
Team Working
Understanding People
Upholding Standards

Technical Competencies:

Client Servicing
Compliance
International Market Knowledge
IT Systems
Local Market Knowledge
Query Resolution
Risk Reporting
Root Cause Analysis

Apply via :

www.standardbank.com

November 5, 2024
Manager, Portfolio, Asset Management

Job Description

Job purpose

Lead responsibility for implementing agreed investment strategies for assigned portfolios
Responsible for security selection and rebalancing of assigned portfolios in accordance with regulatory requirements, agreed investment philosophy, investment processes and the respective investment policy of assigned portfolios
To work with the team in developing and delivering a capacity-based investment and portfolio management framework, based on the strategic planning framework, which represents a repeatable and efficient approach for investment and portfolio management.

Key Deliverables

Manage all aspects of portfolio management of assigned client portfolios.
Define and implement best practice within various areas in order ensure the best possible outcome for clients while ensuring growth in profitability for the business.
Be a key and active participant in the investment process in order ensure optimum delivery to allow the client facing staff to fulfill their roles and grow profitability of the wider SBGS Securities business
Ensure that the business evolves alongside industry through ongoing input and participation in the business development strategy plan
Provision of customized asset management solutions and service to Clients.
Portfolio Manager (PM) to be lead-manager on assigned client’s investment portfolios.
The PM is responsible for ensuring the decisions of the Investment Committee are implemented into portfolios.
Bespoke portfolio management for private HNW clients: aligning the clients’ requirements/mandate with the optimal asset allocation (customized asset management offering) and balanced with the client’s risk profile.
To ensure all client portfolios are managed in accordance with model portfolio
Ensure client’s portfolio is compliant regarding regulatory & statutory requirements.
Maintain awareness of current and future legislative regulations to ensure timeous and appropriate product compliance.
Maintain awareness of the Group’s policies and procedures to ensure operational product compliance.
Actively contribute to the operational risk framework in the unit by way of the maintenance of the risk and control self-assessment matrix for the business unit together with its associated key risk indicators.
Manage client portfolios actively and must be aligned to the SBGS Securities model house view portfolio. Where there are exceptions, these must be saved on file with a clear instruction from the client.
Complete the compliance mandate monitoring exercise of client portfolios under your management, and account where there are deviations from mandate and model portfolio.
Comply with legislation and Group regulation, where you will be required to monitor activity across client portfolios, from an AML / FIC perspective. You will be accountable to report/escalate breaches through the various internal governing structures within SBG Securities and the Group
Assume responsibility for all trading and activities across your client portfolios, reporting into the applicable governing structures within SBG Securities.
Portfolio managers are responsible for new client acquisition and organic client revenue growth – targets set at the beginning of the financial year.
Provides thought-leadership, innovation and strategic ability for better ways of working, and servicing various distribution channels within the Group, with strong multi-disciplinary expertise
Develops strong relationships with key distribution channels.
Foster regular contact and service the channel by insightful interactions and communication regarding our investment thinking.
Interacts effectively with senior management internally and externally and able to facilitate growth of our business.
Strong commercial focus and ability to monetise our offering.
Must be knowledgeable across sectors and able to speak definitively on our views across our holdings. Provides valuable insights across sectors and able to have strong views based on robust, well considered analysis on relevant information.
Actively probes investment research and our thinking to ensure that there are sufficiently robust discussions in our investment process
Client portfolio performance (ROI) and reporting

Qualifications

Minimum Qualifications
Type of qualification: First Degree

Field of study: Finance and Accounting

Type of qualification: Post Graduate Degree

Field of study: Finance and Accounting
Experience Required
Affluent Clients

Personal and Private Banking
5-7 years leadership experience within asset management or senior portfolio manager experience preferably managing assets on behalf of High-Net Worth Clients or a Collective Investment Scheme. Decision-making track record.

Additional Information

Behavioral Competencies:

Adopting Practical Approaches
Articulating Information
Documenting Facts
Examining Information
Exploring Possibilities
Following Procedures
Interacting with People
Pursuing Goals
Seizing Opportunities
Team Working
Understanding People
Valuing Individuals

Technical Competencies:

Client Retention
Client Servicing
Cross and Up-Selling
Customer Understanding (Business Banking)
Mind of Customer Experience
Product Knowledge (Consumer Banking)

Apply via :

www.standardbank.com

November 5, 2024
Student Internship IP2TIS 2024 – Strategic Planning and Innovation Africa Chapter Intern People & Culture / HR Business Partner Student Internship IP2TIS 2024 – Mapping of African Genomics Program Electronic Health Records (EHR) and Genomics Data to the Observational Medical Outcomes Partnership Common Data Model (OMOP CDM

To support the delivery of strategic projects within the Strategic Innovation and Planning team by providing research support and advanced analysis of markets, trends, customer information and other data sources that can inform and enrich team knowledge and project outputs. Support projects to ensure that project standards are achieved and that information generated throughout projects is properly stored and made available for future projects.

Key Responsibilities

To capture and document the innovation being created beyond lessons learned to models and methodologies that can be replicated and eventually scaled with an emphasis on growing access through a business lens that emphasises a patient first approach to enterprise level service provision that can be scaled and replicated in other markets across the African continent, at a minimum
Conduct end to end research as required to support the project deliverables by translating research into meaningful insights for the team. Create and maintain a database of data sources which can be used for future projects/initiatives. Analysing data sets and conducting primary research (where applicable)
To forge relationships within the Strategic planning team through ongoing engagement. To work closely with the Strategic Consultancy on the sustainability and financial models for KCMC to ensure the COE is sustainable

Who You Are

The applicants have completed their Bachelor’s or postgraduate studies at a university, preferably in the field of business, finance and/or commercial appropriate study fields within the last 12 months and are interested in applying your knowledge in a modern working environment as part of an internship of at least 3 months and gaining experience with public-private-partnerships in global health, business modesl and sustainability.

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Use the link(s) below to apply on company website. To be considered, please send us your complete application merged into one PDF including

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November 5, 2024
Manager, Customer Collections Strategy Manager, Personalisation Business & Commercial Banking Manager, Relationship – Africa China Banking

Job Purpose

As a Collections Strategy Manager, you will be required to perform data analysis, forecasting and generating monthly and ad-hoc management information.

In carrying out this role, you will be responsible for the PPB credit portfolio (Both Digital and Conventional) and management of the entire collections cycle comprising:

Pre-delinquency Strategy
Collection/Recoveries Strategy
Fraud Management
Collections Analytics and Insights

Key accountabilities

Collection Strategies

Design bespoke data driven collection strategies to be applied at various stages (Pre-delinquency, Delinquency, Recoveries).
Ensure collection strategies have been implemented on the collection system and executed as per expectation.
Track collection activities and outcomes to determine need to refine collection strategies applicable.
Implement and monitor effectiveness of collection model and strategies.
Deploy champion challenger initiatives to optimize collection outcomes and foster collection innovation.
Feedback to credit on collection insights to facilitate enhancements on origination strategies.
Building and evaluating forecast models for future defaults and roll rates

Management Information (MI)

Produce complete, relevant, and timely portfolio MI relating to the delinquent and collection portfolios.
Ensure MI reported to Group is consistent and uses the Group defined metric definitions. For local MI ensure clear understanding of definitions and metrics used.
Identify and distribute to all relevant stakeholders
Establish a regular forum for discussion of MI with appropriate Terms of Reference. Regular meetings should be documented and the MI should be, at least, sufficient for the forum to discharge its responsibilities
Establish direct feedback loops to all relevant decision points across the transactions cycle.

Resource Management

Develop and implement a process for identifying capacity planning requirements, both the number of staff and appropriate skill sets to effectively support Head of Collections to determine appropriate resourcing levels.
Compliment the Head of PPB Collections in establishing a process to monitor and manage third party resource.

Main Accountabilities and approximate time split

80%

Ensuring all areas for which you have responsibility of as identified above are taken care of.
Analyze and interpret customer data relating to Collection processes.
Communicate analytic results to both technical and non-technical audiences, to inform best decision outcomes.
Be responsible for the successful design, development and implementation of any Collections and Recoveries strategies for the portfolio products, ensuring that the benefits of such strategies are driven out and maximized and change embedded into the operations.
Manage service level agreements with internal teams.
Continuous improvement of the Management Information base to ensure they remain relevant, reflect credit risk appetite and are useful to provide the business with information for use in decision making and policy matters.
Stakeholder management, influencing and negotiation to deliver on strategic objectives with collaboration across departments and geographies.
Responsible for the collection data integrity and adherence to the data governance requirements and structures (Data validations, clean ups, data refreshers etc.)

20%

Personal development and training as outlined below:

Data Analytics
Communication, Negotiation and Influencing
Strategic planning
Customer Relationship Management

Qualifications

Minimum Qualifications
Type of Qualification: First Degree

Field of Study: Banking, Finance, Commerce

Experience Required
Credit Risk – PPB

Risk & Corporate Affairs
5 to 8 years’ experience in Collections and /or Collection strategy
To manage compliance and mandated process and procedures within a collection’s environment. Extensive experience in all aspects of Early – and Late arrear (supplier) collections and knowledgeable in the legal environment.

Additional Information

Behavioral Competencies:

Developing Strategies
Directing People
Examining Information
Exploring Possibilities
Generating Ideas
Interacting with People
Interpreting Data
Making Decisions
Producing Output
Providing Insights
Taking Action
Team Working

Technical Competencies:

Capacity Management
Compliance
Financial Acumen
Product and Services Knowledge
Recoveries
Verbal Communication

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Use the link(s) below to apply on company website.

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November 5, 2024
Manager, Business Development – Stanbic Insurance Agency Limited

Job Purpose

To support the Principal Officer in achieving the set sales goals, income and profit budgets under SME segment by way of managing the behaviour of staff and relationships with bank staff in branches, BB and Pro-active teams through training, support and motivation.

Key Deliverables

Sales Management

Oversees the insurance sales performance across the SME segment and all products (i.e. Short & Long term).
Clearly understands sales targets set and influences and drives the achievement of Stanbic Insurance Agency (SIA) sales targets with all customer facing/sales staff.
Ensures that Stanbic Insurance Agency (SIA) cross-selling takes place in new and existing business, within all the branches.
Plans and executes exciting, innovative SIA related sales tactics.
Markets and provides information on the full range of SIA products to customers to optimise cross sell.
Identifies gaps/anomalies and develops ideas to rectify and improve performance.
Assists in the development and repositioning on new product initiatives.
Provides timeous feedback to the pro-active teams on queries/complaints and sales statistics.
Analyses MIS to understand where the sales gaps, are within the products and the different channels.
Advises and shares best practices, tactics and actions plans with banks’ sales staff to close sales gaps.
Handles basic activities/queries that fall within the policy terms and understands impact of actions on other areas of the business (claims/underwriting/sales). Differentiates between product features and benefits based on customer needs

Relationship building

Constantly maintains a professional environment and celebrates successes.
Builds and maintains relationships with relationship managers/business bankers and Direct Sales teams and collaborates and integrates with them.
Attends regular meetings with pro-active teams Direct Sales, Relationship Managers and business bankers.
Attends regular meetings with branch teams (Branch, VAF, Trade and business bankers/managers).
Participates in the branches, and SME teams’ connect sessions.
Effectively uses the connect session as a forum to present various SIA products to the stakeholders.
Builds knowledge at the connect sessions, manages the overall process of attendance, convenes meetings, minutes, monitors performance, facilitates discussions and debate. Utilises the forum as a vehicle for formulation and implementation of business strategy.
Services all complaints, in respect of the products.
Supports other business units and other departments within SIA.
Applies knowledge, resources and experience to resolve problems.
Takes personal responsibility for coaching and mentoring others.
Manage direct sales staff incentive programs that appropriately and consistently reward, motivate and recognise their achievements and outputs.
Integrates all members of the team into a harmonious unit committed to the team vision and direction within the team (Intra-team). Encourages, clarifies, and shows the team how to reach common and shared goals (work is done in team context). Fosters team spirit through competitiveness.
Identifies and acts upon potential sales opportunities

Identify issues and recommend improvements to Customer problems / requirements resolution

Work alongside Relationship Managers ensure resolution of all client queries/requests received “before the sun sets”
Makes decisions confidently around the clients’ circumstances to ensure delivery of service excellence at all times.
Own the client relationship and be accountable for its success.

Training

Ensures competency-based training on Advisory products takes place with various stakeholders as and when required.
The stakeholders are trained accredited, and coached on the various products

Management

Servicing of expenses and control cost to income ratios
Control expenses and use them correctly for us to achieve the highest return related to business
Analysis MIS and act accordingly
Apply knowledge, resources and experience to resolve problems
Able to follow or professional challenge defined processes
Participate in adhoc company events
Support other business units and other departments within SIA
Live the values and the brand
Be a brand Ambassador
Share best practices, tactics and action plans

Manage Stakeholders

Ensure appropriate delivery of processes driven by customer needs across the specific segment in place.
Ensure effective communication and the appropriate delivery of client propositions.
Ensure there are accurate insights and management information in place to give the business insight into customer profitability, segment performance and any other appropriate key business drivers.
Interact and collaborate with stakeholders to ensure optimal execution of the value proposition through leveraging the end-to-end value chain.

Risk & Compliance

Provides complete disclosure to the customers in terms of accreditation, service fees, and commission.
Ensures proper record keeping in terms of Proceeds of Crime and Anti Money Laundering Act, The Banking Act (Cap 488), The Anti-Corruption & Economic Crimes Act, The Insurance Act (Cap 487) and any other relevant legislation
Ensure all forms are completed correctly and send to Operations for uploading to Bancassurance Policy Management system as the record keeper
Assist channel in achieving their risk compliance ratings in terms of all SIA requirements
Ensure customers are satisfied with SIA Advisory products bought in

Qualifications

Minimum Qualifications

Type of Qualification: First Degree
Field of Study: Business Commerce
Type of Qualification: First Degree
Field of Study: Legal

Experience Required

Affluent Clients
Personal and Private Banking
5-7 years
The role requires client facing banking experience in private banking/private wealth/investment banking/commercial banking, with a good understanding of operational and administrative processes as well as risk and compliance standards and with a focus on maintaining high standards of service and problem resolution.

Apply via :

www.standardbank.com

November 5, 2024