Company Address: Address Karen Road PO Box 24816 00502 Nairobi, Kenya

  • Librarian

    Librarian

    Reporting to: PA to the General Manager
    The candidate will. ensure the library is organised in user friendly manner while ensuring the effective management of the Business Centre
    Roles for the Librarian Job
    Library and Information Centre Management
    Neatly arrange DVDS and Books for easy access by members
    Organize collections of books, publications, documents, audiovisual aids, and other reference materials for convenient access
    Code, classify, and catalogue books, publications, audiovisual aids, and other library materials based on standard library classification systems
    Compile lists of overdue items and notify borrowers
    Calculate and inform defaulters on the appropriate penalty fines.
    Organize special exhibitions for books and DVDs
    Renew and cancel members’ library subscription
    Organise local history collection i.e. old newspapers and magazines
    Management of Library operating system
    Ensure efficient stocking and library checking out systems
    Receive new library items and catalogue and shelve accordingly
    Ensure items are well displayed for easy access
    Identify obsolete items and recommend for discarding
    Administration work
    Issuing & Coding of Club membership cards
    Other library jobs: Printing, photocopying, binding, scanning, laminating, etc
    Upselling of Library membership and services
    Ensure cleanliness of the facility.
    Librarian Job Qualifications
    Diploma in Information Science (Library)
    Certificate in Information Science(Library)
    With at least 2 years in a busy reputable club or organisation
    Excellent communication and customer service skills.
    Strong IT skills and familiarity with the use of databases and the internet
    Skills and Personal Attributes
    Good command of English, both written and oral
    Excellent communication and customer service skills.
    Strong IT skills and familiarity with the use of databases and the internet
    Portray good interpersonal and organizational skill
    Must be presentable and well groomed.

    Forward your CV and Cover letter to – Email: recruitment@karen.or.ke Subject: Application for (Position) Note: The Application deadline is 28th August 2017. Only SHORTLISTED candidates will be contacted.

    Apply via :

    recruitment@karen.or.ke

  • Steward

    Steward

    Job Summary

    The main purpose of this job is to ensure the provision of a consistent and high-quality experience to meet and exceed members’ needs through all kitchen stewarding services offered internally or externally at the Club.

    Duties and Responsibilities

    Collection and removal of garbage from all areas of Kitchen Operations, while ensuring waste segregation and proper disposal.
    Disposal of waste as per Club standards and keeping waste bin area clean and tidy.
    Removal of broken and chipped cutlery & crockery from circulation and documenting using the right procedures.
    Operating Kitchen equipment according to manufacturer’s guidelines and cleaning them as per the SOPs.
    Reporting shortages and requisitions replacement of equipment from the store in good time.
    Ensuring buffets, banqueting, catering/service set ups have sufficient plates and cutlery.
    Keeping kitchen equipment inventory, issuing stocks and reconciling items issued during events.
    Assisting in light food preparation as directed by the Chef on duty.
    Assisting in Mise en place preparation.
    Ensuring accompaniments e.g., french fries, are ready on time.
    Cleaning all delivered fruits and vegetables using the set procedure.
    Cleaning the kitchen and keep it organized.
    Ensuring anti-slip rubbers are cleaned and well placed all the time.
    Ensuring adherence to proper and safe use of cleaning chemicals and detergents in the kitchen.
    Clean and sanitize all surfaces as per procedure.
    Distributing towels/cleaning agents/ sponges to various stations.
    Ensuring that all taps are working with provision of hot water for effective cleaning; report any malfunctions.
    Reporting any damage or malfunction for timely repairs.
    Replenishing and cleaning of soap and sanitizer dispensers in the kitchen.
    Ensure ISO, HACCP and H&S standards and procedures are always followed.
    Report any maintenance, hazard, and hygiene issues to the Chief Steward.

    Required Skills and Qualifications

    High School Graduate with Professional Training on Stewarding duties.
    Reliability, team player and flexible in work shifts.
    Organization skills and great interpersonal skills.
    Great sense of responsibility.
    Meticulous attention to detail.

    Previous relevant work experience required

    At least 2 years’ experience in a hotel set up.
    Knowledge on F&B/ Kitchen inventory/equipment.
    Knowledge on use of cleaning detergents/chemicals.

    Interested and qualified applicants should send their updated CVs and application letters to recruitment@karen.or.ke by 5:00 p.m. on 25th September 2024 with the email subject being Application – Steward. Only shortlisted candidates will be contacted.

    Apply via :

    recruitment@karen.or.ke

  • Food and Beverage Service Supervisor

    Food and Beverage Service Supervisor

    Duties and Responsibilities

    Assist in ensuring overall upkeep of food and beverage outlets

    Frequently check the Club’s facilities and areas that require services from the department
    Inspection of assigned food outlets during working hours.
    Ensure cleanliness is maintained throughout the restaurants, bars, and other service areas.
    Inspect, plan, and ensure that all materials and equipment are ready for service in the department.
    Ensure any repairs or rectification of deficiencies is carried out before service.

    People management

    Coordinate service staff during shifts.
    Inspect staff grooming; rectify any deficiencies.
    In liaison with the Events Coordinator, prepare weekly work schedules in accordance with staffing guide-
    lines and work forecasts. Adjust schedules throughout the week to meet the business demands.
    Train staff and ensure they operate within the Club standards.
    Always offer guidance to the staff on various matters.
    Assist the F&B Manager in conducting performance evaluation within the department.
    Drive a great customer experience agenda amongst the teams.
    Address staff absenteeism and disciplinary matters.

    Maintenance of high service standards

    Consistently get feedback from members and guests on services rendered, review and recommend improvements.
    Ensure that there is adequate staff to run shifts daily.
    Ensure service turn around time on all orders and service.
    Ensure all orders made are to the specification of the member and their guests.
    Address any challenges faced by staff during service.
    Hold regular discussions with staff on their performance.
    Enforce the set Standard Operating Procedures (SOPs) in everyday operation of the Department.
    Support implementation of and compliance with the set health and safety guidelines/HACCP/ISO at the department level.
    Ensure that there is adequate staff to run shifts daily.

    Academic qualifications and experience

    A Degree in Food Service & Hospitality Management or a related course.
    A Diploma in Food and Beverage management.
    Proficiency in use of computers, communication in email and telephone.
    3-4 years of progressive experience in a busy F&B Operation.
    Experience using POS system.

    Personal attributes

    Must possess great customer service skills.
    Great leadership skills, an effective people manager.
    Assertive, ability to handle matters diplomatically but tactically.
    Excellent communication skills orally and in writing.
    Good interpersonal skills.
    A team player with an ability to work with different levels of staff.

    Interested applicants should send their updated CVs and application letters to recruitment@karen.or.ke by 5.00 pm on 9th October 2024 with the email subject being F&B Service Supervisor. Only shortlisted candidates will be contacted.

    Apply via :

    recruitment@karen.or.ke

  • Food and Beverage Service Supervisor

    Food and Beverage Service Supervisor

    Duties and Responsibilities

    Assist in ensuring overall upkeep of food and beverage outlets

    Frequently check the Club’s facilities and areas that require services from the department
    Inspection of assigned food outlets during working hours.
    Ensure cleanliness is maintained throughout the restaurants, bars, and other service areas.
    Inspect, plan, and ensure that all materials and equipment are ready for service in the department.
    Ensure any repairs or rectification of deficiencies is carried out before service.

    People management

    Coordinate service staff during shifts.
    Inspect staff grooming; rectify any deficiencies.
    In liaison with the Events Coordinator, prepare weekly work schedules in accordance with staffing guide-
    lines and work forecasts. Adjust schedules throughout the week to meet the business demands.
    Train staff and ensure they operate within the Club standards.
    Always offer guidance to the staff on various matters.
    Assist the F&B Manager in conducting performance evaluation within the department.
    Drive a great customer experience agenda amongst the teams.
    Address staff absenteeism and disciplinary matters.

    Maintenance of high service standards

    Consistently get feedback from members and guests on services rendered, review and recommend improvements.
    Ensure that there is adequate staff to run shifts daily.
    Ensure service turn around time on all orders and service.
    Ensure all orders made are to the specification of the member and their guests.
    Address any challenges faced by staff during service.
    Hold regular discussions with staff on their performance.
    Enforce the set Standard Operating Procedures (SOPs) in everyday operation of the Department.
    Support implementation of and compliance with the set health and safety guidelines/HACCP/ISO at the department level.
    Ensure that there is adequate staff to run shifts daily.

    Academic qualifications and experience

    A Degree in Food Service & Hospitality Management or a related course.
    A Diploma in Food and Beverage management.
    Proficiency in use of computers, communication in email and telephone.
    3-4 years of progressive experience in a busy F&B Operation.
    Experience using POS system.

    Personal attributes

    Must possess great customer service skills.
    Great leadership skills, an effective people manager.
    Assertive, ability to handle matters diplomatically but tactically.
    Excellent communication skills orally and in writing.
    Good interpersonal skills.
    A team player with an ability to work with different levels of staff.

    Interested applicants should send their updated CVs and application letters to recruitment@karen.or.ke by 5.00 pm on 9th October 2024 with the email subject being F&B Service Supervisor. Only shortlisted candidates will be contacted.

    Apply via :

    recruitment@karen.or.ke

  • Steward

    Steward

    Job Summary

    The main purpose of this job is to ensure the provision of a consistent and high-quality experience to meet and exceed members’ needs through all kitchen stewarding services offered internally or externally at the Club.

    Duties and Responsibilities

    Collection and removal of garbage from all areas of Kitchen Operations, while ensuring waste segregation and proper disposal.
    Disposal of waste as per Club standards and keeping waste bin area clean and tidy.
    Removal of broken and chipped cutlery & crockery from circulation and documenting using the right procedures.
    Operating Kitchen equipment according to manufacturer’s guidelines and cleaning them as per the SOPs.
    Reporting shortages and requisitions replacement of equipment from the store in good time.
    Ensuring buffets, banqueting, catering/service set ups have sufficient plates and cutlery.
    Keeping kitchen equipment inventory, issuing stocks and reconciling items issued during events.
    Assisting in light food preparation as directed by the Chef on duty.
    Assisting in Mise en place preparation.
    Ensuring accompaniments e.g., french fries, are ready on time.
    Cleaning all delivered fruits and vegetables using the set procedure.
    Cleaning the kitchen and keep it organized.
    Ensuring anti-slip rubbers are cleaned and well placed all the time.
    Ensuring adherence to proper and safe use of cleaning chemicals and detergents in the kitchen.
    Clean and sanitize all surfaces as per procedure.
    Distributing towels/cleaning agents/ sponges to various stations.
    Ensuring that all taps are working with provision of hot water for effective cleaning; report any malfunctions.
    Reporting any damage or malfunction for timely repairs.
    Replenishing and cleaning of soap and sanitizer dispensers in the kitchen.
    Ensure ISO, HACCP and H&S standards and procedures are always followed.
    Report any maintenance, hazard, and hygiene issues to the Chief Steward.

    Required Skills and Qualifications

    High School Graduate with Professional Training on Stewarding duties.
    Reliability, team player and flexible in work shifts.
    Organization skills and great interpersonal skills.
    Great sense of responsibility.
    Meticulous attention to detail.

    Previous relevant work experience required

    At least 2 years’ experience in a hotel set up.
    Knowledge on F&B/ Kitchen inventory/equipment.
    Knowledge on use of cleaning detergents/chemicals.

    Interested and qualified applicants should send their updated CVs and application letters to recruitment@karen.or.ke by 5:00 p.m. on 25th September 2024 with the email subject being Application – Steward. Only shortlisted candidates will be contacted.

    Apply via :

    recruitment@karen.or.ke

  • Barista

    Barista

    Duties and Responsibilities
    Coffee Bar Service Delivery

    Ensure beverages are prepared by the recipe and there is standardization in quality and quantity.
    Ensure that orders are dispensed as per guest requests and as per system orders.
    Ensure all members/guests concerns and complaints are handled promptly and resolved in a timely fashion.
    Monitor cleanliness and hygiene of all coffee stations.
    Oversee accurate cash-up procedures and ensure necessary paperwork is completed at the end of every shift.

    Coffee Bar Stock Management

    Participate in physical counting of the Coffee Station stock/inventory as required in policy.
    Prepare requisition of Coffee bar items from the store and monitor expiry date on all products daily.
    Check for overstock and under stock of items in the coffee bar to ensure a balance.
    Ensure damaged, chipped glasses and other coffee station wares are replaced and documented.
    Ensure adherence to stock control procedures.
    Give recommendations when purchasing supplies to ensure quality is achieved.

    Revenue generation/Cost containment

    Follow the cost control measures at all Coffee Stations.
    Ensure to maximize and sales and revenue and meet the set targets.
    Ensure the coffee bar display to maximize functionality and attractiveness.
    Follow the controls in place to ensure no pilferage, loss, breakages, and wastage.

    Machine and equipment Maintenance

    Ensure all machines and equipment have the correct operating temperature.
    Ensure to use the Coffee Station equipment for the right purpose, correctly and in optimal condition at all times.
    Promptly report any malfunction of any coffee station machines.
    Ensure there is minimal breakage of equipment, glassware, and cutlery and crockery within the section.
    Promote and practice compliance with fire, health, safety and hygiene standards and regulations at all times.
    Ensure to follow ISO, HACCP, and other Safety requirements.

    Required qualifications and Experience.

    Diploma in Food and Beverage.
    Barista Skills Training.
    Knowledge about Coffee and various beverage products.
    A minimum of 2 -3 years’ experience in a busy F & B establishment as a Barista.

    Personal attributes & Functional Skills

    Ability to work in agile, fast-moving environment and ability to keep up with pace of change and prioritize according to business needs.
    Strong communication and people management skills.
    Effective management of time and priorities.
    Ability to hold multiple perspectives and show mental agility in approaching problems.
    Creativity in mixing drinks and product knowledge

    Interested applicants should send their updated CVs and application letters to recruitment@karen.or.ke by 5:00p.m on 29th August 2024 with the email subject being Barista.

    Apply via :

    recruitment@karen.or.ke

  • Food And Beverage Assistant

    Food And Beverage Assistant

    Duties and Responsibilities
    Ensuring proper upkeep of food and beverage products and outlets

    Frequently check the Club’s facilities and areas that require services from the department.
    Perform inspection of all food outlets.
    Ensure cleanliness is maintained throughout the service areas.
    Ensure all food and beverage products in the Club are of the highest standards.
    Oversee all service and culinary presentations, activities and maintain high standards quality in all assigned venues.

    Employee management

    Coach, motivate and develop departmental staff and ensure consistency in quality of service delivered.
    Liaise with the human resource department when conducting interviews for the department.
    Coordinate staff performance appraisals.
    Address staff performance gaps in liaison with the F&B Manager and the HR Department.
    Ensure all staff are well groomed with the right uniform including name tags.
    Guide and counsel staff on various matters while maintaining confidentiality.
    Oversee regular training for all the supervisors and staff in the department.
    Plan staff schedules all year round to ensure compliance with the leave policy.
    Enforce the set Standard Operating Procedures (SOPs) in everyday operations of the Department.
    Support implementation of and compliance with the set health and safety guidelines at the department level.

    Maintenance of high service standards

    Consistently get feedback from members and guests on services rendered, review and propose change.
    Ensure that there are sufficient staff to adequately provide service daily.
    Work closely on a day-to-day basis with the Executive Chef to ensure timely and high-quality food.
    Maintain food and beverage inventories.

    Revenue Generation and Events Coordination

    Ensure overall coordination of internal and external conferences and events.
    Study requirements of all booked banquets and functions to familiarize and ascertain the possibility of selling additional facilities/services.
    Upselling all areas of the Club as well as tele selling to the members.
    Establish Food & Beverage and events targets for each quarter and ensure they are met.
    Ensure the timely coordination of documentation and invoicing for prompt and correct billing.

    Academic qualifications and experience

    A Degree in Hospitality Management.
    A Diploma in Food and Beverage Management.
    Proficiency in use of computers, email communication.
    5-6 years of progressive experience in a similar role at a recognizable establishment.
    Experience in ERP will be an added advantage.

    Personal attributes

    Great leadership skills.
    Excellent communication skills orally and in writing
    Good interpersonal skills.
    Good organizational skills and detail oriented.
    An effective people manager.
    A team player.
    Ability to work with different levels of staff.
    Meticulous, and resilient

    Interested and qualified applicants should send their updated CVs and application letters to recruitment@karen.or.ke by 5:00p.m. on 19th August 2024 with the email subject being Assistant Food and Beverage Manager. Only shortlisted candidates will be contacted.

    Apply via :

    recruitment@karen.or.ke

  • Front Desk Agent

    Front Desk Agent

    Job Summary

    The candidate will be responsible for handling the Club’s front office operations, receiving guests, handling enquiries, managing the switchboard, and handling payments in a timely manner, per the established procedures

    Duties and Responsibilities

    Greet and welcome members/ guests in a professional and friendly manner
    Provide basic and accurate information to members and guests including basic account information and upcoming club events
    Handle member booking requests accurately and in a timely manner
    Direct members and guests to the appropriate person or office
    Ensure the reception area is always tidy and presentable
    Respond to or acknowledge all emails sent to the assigned mailboxes in a timely and professional manner
    Answer, and screen incoming phone calls in a timely, friendly and professional manner, transferring calls to the right persons/department when required
    Acknowledge and log all complaints received from Members or guests and follow up with the relevant persons or department
    Receive, sort and distribute all mail and deliveries
    Assist members with bill payments

    Required qualifications and Experience

    Relevant degree in Front Office operations or Guest Relations
    Minimum 2 years of guest service experience in a reputable organization
    Certification in Customer Service/Relationship Management
    Experience working in a busy, professional business center
    Proficiency in Computer application
    Well versed and experienced in (Fidelio OPERA Reservation System (ORS) or Jonas software) and front office operations
    Basic reporting skills will be an added advantage
    Personal attributes & Functional Skills
    Good command of English both written and oral Portray good interpersonal and organizational skills
    Must be presentable and well groomed

    Interested External applicants should send their updated CVs and application letters to recruitment@karen.or.ke by 5:00p.m on 3rd August 2024 with the email subject being Front Desk Agent.

    Apply via :

    recruitment@karen.or.ke

  • Maintenance Supervisor

    Maintenance Supervisor

    The role of a Maintenance Supervisor is to coordinate the installation, maintenance and repair works in the Club and the Residences, management of staff in the department, regular inspection of sites, maintain equipment and assign workers to various projects and assignments.

    Duties and Responsibilities

    Lead all maintenance processes and operations, plan and manage all repair and installation activities. Document and prepare daily progress reports and maintenance work logs.
    Ensure compliance with the overall business objectives and growth strategies.
    Meticulously plan to ensure all services & upgrades are performed with the least disruption to operations. Ensure maintenance works are resolved in time or repaired timely minimizing guest disruption.
    Assign repair schedules and assist in evaluating repair cost estimates.
    Respond appropriately to emergencies or urgent maintenance matters as they arise and ensure closure. Assist in managing projects and coordinating contracted works ensuring adherence to the safety measures and deliverables in the SLAs.
    Put in place a plan to ensure all rooms repair and maintenance issues are resolved before check -ins and after check-outs at the Residences..
    Manage the process of continual improvements in the set-up of events, and facilities.
    Implement use of job cards/requisition form for repairs &maintenance works done ensuring they are approved by relevant Supervisors/HODs.
    Ensure all departmental standards, processes and legislative requirements have been adhered to in maintenance work. e.g., Permits from Country Government etc.
    Ensure the health and safety rules and regulations are always adhered to by the staff, casuals, and contractors.
    Ensure implementation of OSH and ISO safety recommendations and or SOPs.
    Establish root cause of emergency maintenance needs and put in place long term mitigation measures.
    Use performance management techniques to monitor and demonstrate achievement of agreed service levels and to lead on improvement of the same.
    Ensure quality of products supplied by vendors for the department’s use are of quality and of the expected standards.
    Set a daily monitoring plan for all water heating systems and water dozing points.
    Set goals and objectives for staff and support staff development and capacity building efforts.
    Assist in managing and review employee performance.
    Deliver training to the staff in the department.

    Required Professional Qualifications and Experience·

    Diploma in Electrical/Electronic Engineering.
    Level I, II III trade tests.
    A minimum of minimum of 4 years’ experience in maintenance operations and supervisory experience in a busy hospitality establishment.

    Personal attributes & Functional Skills

    Occupational safety knowledge and skills
    Excellent interpersonal skills
    A good planner with exceptional organizational and admin skills.
    A good negotiator with problem solving skills.
    Good understanding of the technical features of plumbing, carpentry, and electrical systems.
    Strong knowledge facilities machines and equipment.
    Leadership skills, Team player, good communication skills, Reliability and Flexibility.

    Interested applicants should send their updated CVs and application letters to recruitment@karen.or.ke by 5:00 p.m. on 23rd May 2024 with the email subject being Maintenance Supervisor

    Apply via :

    recruitment@karen.or.ke

  • Heating, Ventilation, and Air Conditioning Technician

    Heating, Ventilation, and Air Conditioning Technician

    Job Summary

    The candidate will be responsible for repair and maintenance of Refrigeration and Air Conditioning systems in the Club.

    Duties and Responsibilities

    Ensuring that all Refrigeration and Air Conditioning Systems are functioning effectively.
    Closely monitoring the cooling levels to avoid negative impacts.
    Recording daily temperatures of Refrigeration and Air Condition Equipment.
    Reporting any malfunctions of refrigerators for corrective action.
    Conducting regular inspections and testing procedures to avoid failures.
    Ensuring that all Electrical Power Points are safe.
    Ensuring that a fully stocked First Aid Kit is always available at the workshop.
    Following stipulated SOPs in every task carried out.
    Adhering to all ISO guidelines on refrigeration.
    Coordinating with refrigeration service providers to ensure systems work optimally.

    Required qualifications and Experience.

    Diploma in Refrigeration and Air Conditioning.
    Diploma / Certificate in Engineering.
    Proficient in using both electrical and manual equipment.
    A minimum of 3 years’ experience in maintaining and repairing Heating, Ventilation and Air Conditioning systems.
    Previous experience in a hotel set up will be an added advantage.
    Knowledge of Safety requirements and Procedures.

    Personal attributes & Functional Skills

    Great interpersonal and communication skills.
    Sound judgement in decision making.
    A reliable and dependable Team player.
    High level of ethics and integrity.
    Great sense of responsibility.
    First Aid skills and commercial awareness.
    Meticulous attention to detail, ability to multitask and physical endurance.

    Interested External applicants should send their updated CVs and application letters to recruitment@karen.or.ke by 5:00p.m on 28th November 2023 with the email subject being HVAC Technician.

    Apply via :

    recruitment@karen.or.ke