Jobs Kenya

Company Address: Address Kamukunji Grounds Kibera, Nairobi, Kenya

  • Cafeteria Team Leader Hnp Kenya Executive Director

    Cafeteria Team Leader Hnp Kenya Executive Director

    Job Description
    Manages: Cafeteria Team, including Assistant Cook, Waiter and Dishwasher
    Position Overview:
    HNP is seeking a seasoned manager with 2-3 years of experience leading the operations and business services of a cafe/restaurant. We encourage all experienced managers with years of experience in customer service — and who want to be part of a global team focused on providing high quality and affordable basic human services for children, young adults and entire families in Kibera — to apply.
    The Cafeteria Team Leader will manage and operate the KTC Cafeteria to ensure continuous customer satisfaction and financial sustainability. He/She will ensure the Cafeteria Team, including Assistant Cook and Waiter/Dishwasher, meets revenue and customer transaction targets.
    This person will have a passion for coaching and training employees including their Cafeteria Team to deliver results. He/She will focus on quality control and exceeding customer expectations.
    As the KTC is a social enterprise business, this position is best suited for people who have an entrepreneurial mindset and continue to look at ways to improve business revenue and operations. We are looking for a very positive, highly professional person with a can-do attitude.
    The impact you’ll have

    You will play a critical role in the implementation of HNP’s earned revenue business model.
    You will delight customers with excellent food and customer service.
    You will have a deep understanding and awareness of the local community’s interests in food and restaurants to identify business opportunities, and create and implement these services to expand HNP’s sales potential.
    You will develop and maintain a positive relationship with team members and existing customers to ensure continued business and profitability.
    You will achieve sales goals and consistently grow our customer base.

    Key Responsibilities

    Team Supervision & Cafeteria Management
    Develops menus both for daily use and special functions, keeping in mind available resources (staff, space, tools, food), food safety, great taste, proper nutrition and attractiveness for customers.
    Engages Cafeteria Team to develop performance goals, execute plans and deliver results.
    Ensures Cafeteria Team follow Standard Operating Procedures with smooth handovers to next shift.
    Provides coaching to the Cafeteria Team so they meet targets for revenue, profit and customer transactions.
    Mentors the Cafeteria Team so they learn food preparation to the fullest health and safety measures, and ensures the kitchen is well-kept and follows all health and safety regulations.
    Ensures food has exceptional taste, nutrition and attractiveness for customers.
    Ensures Cafeteria Team learns how to serve customers.
    Provides continuous feedback and conducts timely performance discussion and reviews.
    Ensures Cafeteria Team has the tools and support they need to achieve goals.
    Ensures Cafeteria Team reports all maintenance issues timely so that they are repaired.
    Ensures Cafeteria Team attends meetings promptly and responds to phone calls, messages and emails within 24 hours.
    Business Development and Customer Satisfaction
    Ensures Cafeteria Team is exceeding customer expectations.
    Manages customer service issues and professionally addresses concerns.
    Coaches the Cafeteria Team to work collaboratively with the Marketing Team to increase customers in target market.
    Oversees market and customer research on a regular basis.
    Works with Cafeteria Team to develop new business ideas where appropriate, including creating new business plans and presenting them to KTC colleagues for review.
    Ensures business decisions are evidence-based, with research activities to support decisions.
    Develops annual budget for cafeteria and ensures team operates within budget.
    Empowers and coaches the Cafeteria Team to monitor and control costs.
    Ensures Cafeteria Team is protecting assets and preventing revenue loss.
    Stakeholder Relationships and Support of the KTC
    Provides excellent customer service, both to all internal and external customer and collaborators.
    Communicates values of HNP and the KTC in all relationships, and ensure those values are upheld at all times.
    Cultivates an atmosphere of respect, trust and cooperation.
    Builds HNP and KTC image by creating and maintaining effective relationships with all collaborators, including customers, local community members, community organizations, donors and board members, and staff.
    Follows all HNP policies, guidelines and Standard Operating Protocols.
    Works as a team player: One team, one dream!
    Attends meetings promptly and responds to phone calls and emails within 24 hours.
    Markets KTC to family, friends, neighbors, and acquaintances. Actively seeks out new customers and brings them to the KTC.

    Required Qualifications

    2-3 years of experience in management and customer service.
    Passion for Human Needs Project’s mission and goals in Kibera.

    Preferred Qualifications

    Experience working with nonprofit institutions.
    Experience in revenue generation in the food and beverage industry.
    Direct field experience in working in slums.
    Proven business budgeting skills with exceptionally strong customer service background.
    Demonstrated experience working across multiple teams and working collaboratively to achieve results.
    Strong verbal and written communications skills.

    Compensation Package: Human Needs Project offers a competitive salary and benefits package in Kibera. Salary is commensurate with experience.

    go to method of application »

  • Career Advisor

    Career Advisor

    Job Description

    Position: Full time position with health benefits
    Manages: Prospective students, Enrolled Students and Interns
    Supervisor: Director of Education and Empowerment
    We are looking for a mature, honest, reliable and responsible individual who is very customer centered, is able to convince students to register for courses, possesses excellent interpersonal and communication skills and demonstrates ability to exercise good customer care.
    The successful individual should be able to keep clean student records, should be self-motivated, time conscious, and meticulous about his/her work performance and professionalism.
    He/She must be a team player, have integrity and be able to work without close supervision. In additional to being a very personable career development leader, this is also a customer service and sales position with a role similar to that of a “Receptionist” at a Front Office. We are looking for a very positive, highly professional person with a can-do attitude.
    Key responsibilities
    The Career Advisor is a new position at the Kibera Town Centre (KTC). This person will work with customers and students to help identify and obtain jobs in their new career field. This individual is focused on the career development of our customers and students, while establishing relationships with prospective employers.

    Provides Job Placement Assistance

    Follows-up with students on job leads provided by potential employers.
    Monitors the progress of students who are interviewing and follows-up with employers and students to determine the outcome.
    Maintains an active lead generation system to ensure sufficient job opportunities are available for students and graduates.
    Provides communication to students regarding employment activities and opportunities.
    Answers all job lead calls from prospective employers.

    Advises Students Regarding Career Search

    Works with customers and graduates to assist them in their career search by helping to develop employment goals, resume and cover letter preparation, and interviewing skills.
    Maintains a variety of employment resources, including database of employment possibilities, career guidance references, employment literature and related information.
    Prepares students for employment through proper advisory.

    Conducts Career Services Training

    Participates in and/or presents career services information at student orientation.
    Works individually and in groups to provide career coaching and educational workshops including, but not limited to, job search strategies, resume creation, cover letters, follow-up letters, preparing for interviews and searching for part-time or permanent career employment.

    Handles Student/Customers, Alumni and Employer Outreach

    Assists the KTC Team with planning and promoting career fairs, recruiting opportunities for employers and other career-related events.
    Coordinates employer field trips, attends job fairs, and prepares print materials to generate job leads.
    Identifies and communicates with unplaced customers, KTC graduates and students who are close to completing their training and job classes.
    Maintains contact with local employers to obtain information on job opportunities to develop and enhance working relationships, and to facilitate student placement.
    Advertises placement success within local businesses, schools, etc. in Kibera.
    Collects, maintains and reports on success stories and impact data of programs and services.
    Provides weekly reports regarding placement statistics, new employer relationships, and current employer relationships on a regular and as-needed basis.
    Maintains records of all graduate and intern job placements and creates a filing system (database) of potential placements.
    Ensures that all placement-related data is entered in HNP/KTC’s electronic record keeping system on an accurate and timely basis.
    Ensures proper documentation and verification of all reported graduates employment status is collected and maintained.
    Assists Director of Education and Empowerment Programs in Kenya in surveying graduates and employers to compile data regarding the effectiveness of the programs offered.

    Follows Compliance Policy and Procedure

    Complies with all Kenya, Department of Education and accreditation regulations.
    Adheres to all HNP/KTC policies and procedures.

    Required Qualifications

    Be a Diploma holder (with a Credit), in a business related field
    Have a K.C.S.E. Aggregate grade of C+ with a minimum of C in both Mathematics and English
    Have completed both ICDL 1 & 2, or Microsoft Office User Specialist (MOUS), or KTC Basic IT Literacy Course
    Be conversant with the Kenyan education system, and the roles of TVETA, KNEC, NITA, KNQA, MoE, KUCCPS and HELB in the education system
    Be familiar with career trends, options and tracks, including new collar jobs
    Possess excellent interpersonal, communication skills and people skills
    Be able to work flexible hours (up to 7p.m. in the evenings)
    Have experience in handling customers and be a “people” person
    Have a passion for Human Needs Project’s mission and goals in Kibera
    Have a minimum 2-3 years of experience in career services, human resources, student advisement or receptionist in a mid-level business/college.
    Familiarity and comfort working with various web based applications
    Sound judgment and reasoning skills to problem solve.
    Clear and concise communication skills.
    Detail oriented, organized and able to prioritize tasks efficiently.
    Exhibits professionalism, strong work ethics, honesty, integrity, courtesy and respect in all dealings with students and customers with whom HNP/KTC conducts business.

    Compensation Package: Human Needs Project offers a competitive salary and benefits package in Kibera.

    Salary is commensurate with experience.

  • Centre Sales Team Leader

    Centre Sales Team Leader

    Human Needs Project (HNP) is seeking a seasoned sales executive in Nairobi to significantly grow its business services in Kibera and generate a two-fold increase in sales revenue.
    Candidates with 5+ years of experience closing sales deals and launching effective advertising strategies in distressed communities to scale business services should apply.
    We encourage all senior sales representatives who want to be part of a global team focused on providing high quality and affordable basic human services that are transforming the lives of children, young adults and entire families in Kibera to apply.
    This role will be to drive sales targets for the organization and cultivate customer engagements.If you have proven sales experience, strong skills in customer service, and a passion for helping distressed communities, we are looking for you!
    The Kibera Town Centre Sales Team Leader will be a self-starter who is prepared to develop and execute a sales plan with realistic revenue targets.
    The impact you’ll have:

    You will play a critical role in the implementation of HNP’s earned revenue business.
    You will research the local community to identify business opportunities, and create and implement programs to expand HNP’s sales potential.
    You will develop and maintain a positive relationship with team members and existing customers to ensure continued business and profitability.
    You will achieve sales goals and consistently grow our customer base.
    You will secure initial and ongoing meetings and conduct strategic and effective fundraising and sales presentations with representatives of education, corporate, nonprofit, and religious institutions
    You will cultivate existing accounts and generate new business.

    Position Expectations

    Be an extraordinary sales person who hits the ground running.
    Expert in Kenya culture and Kibera (bonus).
    Drive salesat the Kibera Town Centre.
    Build an annual Kibera Town Centresales plan.
    Meet or exceed quarterly revenue targets.
    Understand the mission and values of HNP and be able to professionally and eloquently pitch to the community, donors and customers.
    Create & articulate compelling impact stories about HNP and the Kibera Town Centre products and services.
    Accelerate customer purchases and interest in Kibera Town Centre products and services.
    Maintain a robust sales pipeline and fundraising proposal calendar.
    Work with community partners to pitch HNP’s mission and values to donors and stakeholders.
    Manage sales and partnership contract negotiations.
    Develop long-term strategic relationships with stakeholders.
    Ensure customer satisfaction.

    Required Qualifications

    5 years of experience in sales.
    Significant experience inproduct sales.
    A Bachelor’s degree in Business or a related field is required.
    Exceptional public speaking.

    Preferred Qualifications

    Experience working with educational or nonprofit institutions.
    Direct field experience in working in slums.
    Proven business planning skillset with exceptionally strong sales background.
    Exceptional strategic partner cultivation and customer service experience.
    Develop, manage andtrack sales pipeline and forecasting accurately.
    Establish partner relationships to encourage joint selling opportunities.
    Understanding of contract negotiations.
    Demonstrated effectiveness working across multiple industries to achieve results.
    Experience communicating effectively across internal and external organizations.
    Strong verbal and written communications skills.

    Compensation Package: Human Needs Project offers a competitive salary and benefits package in Kibera. Salary is commensurate with experience.
    Human Needs Project will be reviewing application until May 31, 2018.

  • Cafeteria Team Leader Hnp Kenya Executive Director

    Cafeteria Team Leader Hnp Kenya Executive Director

    Job Description
    Manages: Cafeteria Team, including Assistant Cook, Waiter and Dishwasher
    Position Overview:
    HNP is seeking a seasoned manager with 2-3 years of experience leading the operations and business services of a cafe/restaurant. We encourage all experienced managers with years of experience in customer service — and who want to be part of a global team focused on providing high quality and affordable basic human services for children, young adults and entire families in Kibera — to apply.
    The Cafeteria Team Leader will manage and operate the KTC Cafeteria to ensure continuous customer satisfaction and financial sustainability. He/She will ensure the Cafeteria Team, including Assistant Cook and Waiter/Dishwasher, meets revenue and customer transaction targets.
    This person will have a passion for coaching and training employees including their Cafeteria Team to deliver results. He/She will focus on quality control and exceeding customer expectations.
    As the KTC is a social enterprise business, this position is best suited for people who have an entrepreneurial mindset and continue to look at ways to improve business revenue and operations. We are looking for a very positive, highly professional person with a can-do attitude.
    The impact you’ll have

    You will play a critical role in the implementation of HNP’s earned revenue business model.
    You will delight customers with excellent food and customer service.
    You will have a deep understanding and awareness of the local community’s interests in food and restaurants to identify business opportunities, and create and implement these services to expand HNP’s sales potential.
    You will develop and maintain a positive relationship with team members and existing customers to ensure continued business and profitability.
    You will achieve sales goals and consistently grow our customer base.

    Key Responsibilities

    Team Supervision & Cafeteria Management
    Develops menus both for daily use and special functions, keeping in mind available resources (staff, space, tools, food), food safety, great taste, proper nutrition and attractiveness for customers.
    Engages Cafeteria Team to develop performance goals, execute plans and deliver results.
    Ensures Cafeteria Team follow Standard Operating Procedures with smooth handovers to next shift.
    Provides coaching to the Cafeteria Team so they meet targets for revenue, profit and customer transactions.
    Mentors the Cafeteria Team so they learn food preparation to the fullest health and safety measures, and ensures the kitchen is well-kept and follows all health and safety regulations.
    Ensures food has exceptional taste, nutrition and attractiveness for customers.
    Ensures Cafeteria Team learns how to serve customers.
    Provides continuous feedback and conducts timely performance discussion and reviews.
    Ensures Cafeteria Team has the tools and support they need to achieve goals.
    Ensures Cafeteria Team reports all maintenance issues timely so that they are repaired.
    Ensures Cafeteria Team attends meetings promptly and responds to phone calls, messages and emails within 24 hours.
    Business Development and Customer Satisfaction
    Ensures Cafeteria Team is exceeding customer expectations.
    Manages customer service issues and professionally addresses concerns.
    Coaches the Cafeteria Team to work collaboratively with the Marketing Team to increase customers in target market.
    Oversees market and customer research on a regular basis.
    Works with Cafeteria Team to develop new business ideas where appropriate, including creating new business plans and presenting them to KTC colleagues for review.
    Ensures business decisions are evidence-based, with research activities to support decisions.
    Develops annual budget for cafeteria and ensures team operates within budget.
    Empowers and coaches the Cafeteria Team to monitor and control costs.
    Ensures Cafeteria Team is protecting assets and preventing revenue loss.
    Stakeholder Relationships and Support of the KTC
    Provides excellent customer service, both to all internal and external customer and collaborators.
    Communicates values of HNP and the KTC in all relationships, and ensure those values are upheld at all times.
    Cultivates an atmosphere of respect, trust and cooperation.
    Builds HNP and KTC image by creating and maintaining effective relationships with all collaborators, including customers, local community members, community organizations, donors and board members, and staff.
    Follows all HNP policies, guidelines and Standard Operating Protocols.
    Works as a team player: One team, one dream!
    Attends meetings promptly and responds to phone calls and emails within 24 hours.
    Markets KTC to family, friends, neighbors, and acquaintances. Actively seeks out new customers and brings them to the KTC.

    Required Qualifications

    2-3 years of experience in management and customer service.
    Passion for Human Needs Project’s mission and goals in Kibera.

    Preferred Qualifications

    Experience working with nonprofit institutions.
    Experience in revenue generation in the food and beverage industry.
    Direct field experience in working in slums.
    Proven business budgeting skills with exceptionally strong customer service background.
    Demonstrated experience working across multiple teams and working collaboratively to achieve results.
    Strong verbal and written communications skills.

    Compensation Package: Human Needs Project offers a competitive salary and benefits package in Kibera. Salary is commensurate with experience.

    go to method of application »

  • Career Advisor

    Career Advisor

    Job Description

    Position: Full time position with health benefits
    Manages: Prospective students, Enrolled Students and Interns
    Supervisor: Director of Education and Empowerment
    We are looking for a mature, honest, reliable and responsible individual who is very customer centered, is able to convince students to register for courses, possesses excellent interpersonal and communication skills and demonstrates ability to exercise good customer care.
    The successful individual should be able to keep clean student records, should be self-motivated, time conscious, and meticulous about his/her work performance and professionalism.
    He/She must be a team player, have integrity and be able to work without close supervision. In additional to being a very personable career development leader, this is also a customer service and sales position with a role similar to that of a “Receptionist” at a Front Office. We are looking for a very positive, highly professional person with a can-do attitude.
    Key responsibilities
    The Career Advisor is a new position at the Kibera Town Centre (KTC). This person will work with customers and students to help identify and obtain jobs in their new career field. This individual is focused on the career development of our customers and students, while establishing relationships with prospective employers.

    Provides Job Placement Assistance

    Follows-up with students on job leads provided by potential employers.
    Monitors the progress of students who are interviewing and follows-up with employers and students to determine the outcome.
    Maintains an active lead generation system to ensure sufficient job opportunities are available for students and graduates.
    Provides communication to students regarding employment activities and opportunities.
    Answers all job lead calls from prospective employers.

    Advises Students Regarding Career Search

    Works with customers and graduates to assist them in their career search by helping to develop employment goals, resume and cover letter preparation, and interviewing skills.
    Maintains a variety of employment resources, including database of employment possibilities, career guidance references, employment literature and related information.
    Prepares students for employment through proper advisory.

    Conducts Career Services Training

    Participates in and/or presents career services information at student orientation.
    Works individually and in groups to provide career coaching and educational workshops including, but not limited to, job search strategies, resume creation, cover letters, follow-up letters, preparing for interviews and searching for part-time or permanent career employment.

    Handles Student/Customers, Alumni and Employer Outreach

    Assists the KTC Team with planning and promoting career fairs, recruiting opportunities for employers and other career-related events.
    Coordinates employer field trips, attends job fairs, and prepares print materials to generate job leads.
    Identifies and communicates with unplaced customers, KTC graduates and students who are close to completing their training and job classes.
    Maintains contact with local employers to obtain information on job opportunities to develop and enhance working relationships, and to facilitate student placement.
    Advertises placement success within local businesses, schools, etc. in Kibera.
    Collects, maintains and reports on success stories and impact data of programs and services.
    Provides weekly reports regarding placement statistics, new employer relationships, and current employer relationships on a regular and as-needed basis.
    Maintains records of all graduate and intern job placements and creates a filing system (database) of potential placements.
    Ensures that all placement-related data is entered in HNP/KTC’s electronic record keeping system on an accurate and timely basis.
    Ensures proper documentation and verification of all reported graduates employment status is collected and maintained.
    Assists Director of Education and Empowerment Programs in Kenya in surveying graduates and employers to compile data regarding the effectiveness of the programs offered.

    Follows Compliance Policy and Procedure

    Complies with all Kenya, Department of Education and accreditation regulations.
    Adheres to all HNP/KTC policies and procedures.

    Required Qualifications

    Be a Diploma holder (with a Credit), in a business related field
    Have a K.C.S.E. Aggregate grade of C+ with a minimum of C in both Mathematics and English
    Have completed both ICDL 1 & 2, or Microsoft Office User Specialist (MOUS), or KTC Basic IT Literacy Course
    Be conversant with the Kenyan education system, and the roles of TVETA, KNEC, NITA, KNQA, MoE, KUCCPS and HELB in the education system
    Be familiar with career trends, options and tracks, including new collar jobs
    Possess excellent interpersonal, communication skills and people skills
    Be able to work flexible hours (up to 7p.m. in the evenings)
    Have experience in handling customers and be a “people” person
    Have a passion for Human Needs Project’s mission and goals in Kibera
    Have a minimum 2-3 years of experience in career services, human resources, student advisement or receptionist in a mid-level business/college.
    Familiarity and comfort working with various web based applications
    Sound judgment and reasoning skills to problem solve.
    Clear and concise communication skills.
    Detail oriented, organized and able to prioritize tasks efficiently.
    Exhibits professionalism, strong work ethics, honesty, integrity, courtesy and respect in all dealings with students and customers with whom HNP/KTC conducts business.

    Compensation Package: Human Needs Project offers a competitive salary and benefits package in Kibera.

    Salary is commensurate with experience.

  • Centre Sales Team Leader

    Centre Sales Team Leader

    Human Needs Project (HNP) is seeking a seasoned sales executive in Nairobi to significantly grow its business services in Kibera and generate a two-fold increase in sales revenue.
    Candidates with 5+ years of experience closing sales deals and launching effective advertising strategies in distressed communities to scale business services should apply.
    We encourage all senior sales representatives who want to be part of a global team focused on providing high quality and affordable basic human services that are transforming the lives of children, young adults and entire families in Kibera to apply.
    This role will be to drive sales targets for the organization and cultivate customer engagements.If you have proven sales experience, strong skills in customer service, and a passion for helping distressed communities, we are looking for you!
    The Kibera Town Centre Sales Team Leader will be a self-starter who is prepared to develop and execute a sales plan with realistic revenue targets.
    The impact you’ll have:

    You will play a critical role in the implementation of HNP’s earned revenue business.
    You will research the local community to identify business opportunities, and create and implement programs to expand HNP’s sales potential.
    You will develop and maintain a positive relationship with team members and existing customers to ensure continued business and profitability.
    You will achieve sales goals and consistently grow our customer base.
    You will secure initial and ongoing meetings and conduct strategic and effective fundraising and sales presentations with representatives of education, corporate, nonprofit, and religious institutions
    You will cultivate existing accounts and generate new business.

    Position Expectations

    Be an extraordinary sales person who hits the ground running.
    Expert in Kenya culture and Kibera (bonus).
    Drive salesat the Kibera Town Centre.
    Build an annual Kibera Town Centresales plan.
    Meet or exceed quarterly revenue targets.
    Understand the mission and values of HNP and be able to professionally and eloquently pitch to the community, donors and customers.
    Create & articulate compelling impact stories about HNP and the Kibera Town Centre products and services.
    Accelerate customer purchases and interest in Kibera Town Centre products and services.
    Maintain a robust sales pipeline and fundraising proposal calendar.
    Work with community partners to pitch HNP’s mission and values to donors and stakeholders.
    Manage sales and partnership contract negotiations.
    Develop long-term strategic relationships with stakeholders.
    Ensure customer satisfaction.

    Required Qualifications

    5 years of experience in sales.
    Significant experience inproduct sales.
    A Bachelor’s degree in Business or a related field is required.
    Exceptional public speaking.

    Preferred Qualifications

    Experience working with educational or nonprofit institutions.
    Direct field experience in working in slums.
    Proven business planning skillset with exceptionally strong sales background.
    Exceptional strategic partner cultivation and customer service experience.
    Develop, manage andtrack sales pipeline and forecasting accurately.
    Establish partner relationships to encourage joint selling opportunities.
    Understanding of contract negotiations.
    Demonstrated effectiveness working across multiple industries to achieve results.
    Experience communicating effectively across internal and external organizations.
    Strong verbal and written communications skills.

    Compensation Package: Human Needs Project offers a competitive salary and benefits package in Kibera. Salary is commensurate with experience.
    Human Needs Project will be reviewing application until May 31, 2018.

  • Cafeteria Team Leader Hnp Kenya Executive Director

    Cafeteria Team Leader Hnp Kenya Executive Director

    Job Description
    Manages: Cafeteria Team, including Assistant Cook, Waiter and Dishwasher
    Position Overview:
    HNP is seeking a seasoned manager with 2-3 years of experience leading the operations and business services of a cafe/restaurant. We encourage all experienced managers with years of experience in customer service — and who want to be part of a global team focused on providing high quality and affordable basic human services for children, young adults and entire families in Kibera — to apply.
    The Cafeteria Team Leader will manage and operate the KTC Cafeteria to ensure continuous customer satisfaction and financial sustainability. He/She will ensure the Cafeteria Team, including Assistant Cook and Waiter/Dishwasher, meets revenue and customer transaction targets.
    This person will have a passion for coaching and training employees including their Cafeteria Team to deliver results. He/She will focus on quality control and exceeding customer expectations.
    As the KTC is a social enterprise business, this position is best suited for people who have an entrepreneurial mindset and continue to look at ways to improve business revenue and operations. We are looking for a very positive, highly professional person with a can-do attitude.
    The impact you’ll have

    You will play a critical role in the implementation of HNP’s earned revenue business model.
    You will delight customers with excellent food and customer service.
    You will have a deep understanding and awareness of the local community’s interests in food and restaurants to identify business opportunities, and create and implement these services to expand HNP’s sales potential.
    You will develop and maintain a positive relationship with team members and existing customers to ensure continued business and profitability.
    You will achieve sales goals and consistently grow our customer base.

    Key Responsibilities

    Team Supervision & Cafeteria Management
    Develops menus both for daily use and special functions, keeping in mind available resources (staff, space, tools, food), food safety, great taste, proper nutrition and attractiveness for customers.
    Engages Cafeteria Team to develop performance goals, execute plans and deliver results.
    Ensures Cafeteria Team follow Standard Operating Procedures with smooth handovers to next shift.
    Provides coaching to the Cafeteria Team so they meet targets for revenue, profit and customer transactions.
    Mentors the Cafeteria Team so they learn food preparation to the fullest health and safety measures, and ensures the kitchen is well-kept and follows all health and safety regulations.
    Ensures food has exceptional taste, nutrition and attractiveness for customers.
    Ensures Cafeteria Team learns how to serve customers.
    Provides continuous feedback and conducts timely performance discussion and reviews.
    Ensures Cafeteria Team has the tools and support they need to achieve goals.
    Ensures Cafeteria Team reports all maintenance issues timely so that they are repaired.
    Ensures Cafeteria Team attends meetings promptly and responds to phone calls, messages and emails within 24 hours.
    Business Development and Customer Satisfaction
    Ensures Cafeteria Team is exceeding customer expectations.
    Manages customer service issues and professionally addresses concerns.
    Coaches the Cafeteria Team to work collaboratively with the Marketing Team to increase customers in target market.
    Oversees market and customer research on a regular basis.
    Works with Cafeteria Team to develop new business ideas where appropriate, including creating new business plans and presenting them to KTC colleagues for review.
    Ensures business decisions are evidence-based, with research activities to support decisions.
    Develops annual budget for cafeteria and ensures team operates within budget.
    Empowers and coaches the Cafeteria Team to monitor and control costs.
    Ensures Cafeteria Team is protecting assets and preventing revenue loss.
    Stakeholder Relationships and Support of the KTC
    Provides excellent customer service, both to all internal and external customer and collaborators.
    Communicates values of HNP and the KTC in all relationships, and ensure those values are upheld at all times.
    Cultivates an atmosphere of respect, trust and cooperation.
    Builds HNP and KTC image by creating and maintaining effective relationships with all collaborators, including customers, local community members, community organizations, donors and board members, and staff.
    Follows all HNP policies, guidelines and Standard Operating Protocols.
    Works as a team player: One team, one dream!
    Attends meetings promptly and responds to phone calls and emails within 24 hours.
    Markets KTC to family, friends, neighbors, and acquaintances. Actively seeks out new customers and brings them to the KTC.

    Required Qualifications

    2-3 years of experience in management and customer service.
    Passion for Human Needs Project’s mission and goals in Kibera.

    Preferred Qualifications

    Experience working with nonprofit institutions.
    Experience in revenue generation in the food and beverage industry.
    Direct field experience in working in slums.
    Proven business budgeting skills with exceptionally strong customer service background.
    Demonstrated experience working across multiple teams and working collaboratively to achieve results.
    Strong verbal and written communications skills.

    Compensation Package: Human Needs Project offers a competitive salary and benefits package in Kibera. Salary is commensurate with experience.

    go to method of application »

  • Career Advisor

    Career Advisor

    Job Description

    Position: Full time position with health benefits
    Manages: Prospective students, Enrolled Students and Interns
    Supervisor: Director of Education and Empowerment
    We are looking for a mature, honest, reliable and responsible individual who is very customer centered, is able to convince students to register for courses, possesses excellent interpersonal and communication skills and demonstrates ability to exercise good customer care.
    The successful individual should be able to keep clean student records, should be self-motivated, time conscious, and meticulous about his/her work performance and professionalism.
    He/She must be a team player, have integrity and be able to work without close supervision. In additional to being a very personable career development leader, this is also a customer service and sales position with a role similar to that of a “Receptionist” at a Front Office. We are looking for a very positive, highly professional person with a can-do attitude.
    Key responsibilities
    The Career Advisor is a new position at the Kibera Town Centre (KTC). This person will work with customers and students to help identify and obtain jobs in their new career field. This individual is focused on the career development of our customers and students, while establishing relationships with prospective employers.

    Provides Job Placement Assistance

    Follows-up with students on job leads provided by potential employers.
    Monitors the progress of students who are interviewing and follows-up with employers and students to determine the outcome.
    Maintains an active lead generation system to ensure sufficient job opportunities are available for students and graduates.
    Provides communication to students regarding employment activities and opportunities.
    Answers all job lead calls from prospective employers.

    Advises Students Regarding Career Search

    Works with customers and graduates to assist them in their career search by helping to develop employment goals, resume and cover letter preparation, and interviewing skills.
    Maintains a variety of employment resources, including database of employment possibilities, career guidance references, employment literature and related information.
    Prepares students for employment through proper advisory.

    Conducts Career Services Training

    Participates in and/or presents career services information at student orientation.
    Works individually and in groups to provide career coaching and educational workshops including, but not limited to, job search strategies, resume creation, cover letters, follow-up letters, preparing for interviews and searching for part-time or permanent career employment.

    Handles Student/Customers, Alumni and Employer Outreach

    Assists the KTC Team with planning and promoting career fairs, recruiting opportunities for employers and other career-related events.
    Coordinates employer field trips, attends job fairs, and prepares print materials to generate job leads.
    Identifies and communicates with unplaced customers, KTC graduates and students who are close to completing their training and job classes.
    Maintains contact with local employers to obtain information on job opportunities to develop and enhance working relationships, and to facilitate student placement.
    Advertises placement success within local businesses, schools, etc. in Kibera.
    Collects, maintains and reports on success stories and impact data of programs and services.
    Provides weekly reports regarding placement statistics, new employer relationships, and current employer relationships on a regular and as-needed basis.
    Maintains records of all graduate and intern job placements and creates a filing system (database) of potential placements.
    Ensures that all placement-related data is entered in HNP/KTC’s electronic record keeping system on an accurate and timely basis.
    Ensures proper documentation and verification of all reported graduates employment status is collected and maintained.
    Assists Director of Education and Empowerment Programs in Kenya in surveying graduates and employers to compile data regarding the effectiveness of the programs offered.

    Follows Compliance Policy and Procedure

    Complies with all Kenya, Department of Education and accreditation regulations.
    Adheres to all HNP/KTC policies and procedures.

    Required Qualifications

    Be a Diploma holder (with a Credit), in a business related field
    Have a K.C.S.E. Aggregate grade of C+ with a minimum of C in both Mathematics and English
    Have completed both ICDL 1 & 2, or Microsoft Office User Specialist (MOUS), or KTC Basic IT Literacy Course
    Be conversant with the Kenyan education system, and the roles of TVETA, KNEC, NITA, KNQA, MoE, KUCCPS and HELB in the education system
    Be familiar with career trends, options and tracks, including new collar jobs
    Possess excellent interpersonal, communication skills and people skills
    Be able to work flexible hours (up to 7p.m. in the evenings)
    Have experience in handling customers and be a “people” person
    Have a passion for Human Needs Project’s mission and goals in Kibera
    Have a minimum 2-3 years of experience in career services, human resources, student advisement or receptionist in a mid-level business/college.
    Familiarity and comfort working with various web based applications
    Sound judgment and reasoning skills to problem solve.
    Clear and concise communication skills.
    Detail oriented, organized and able to prioritize tasks efficiently.
    Exhibits professionalism, strong work ethics, honesty, integrity, courtesy and respect in all dealings with students and customers with whom HNP/KTC conducts business.

    Compensation Package: Human Needs Project offers a competitive salary and benefits package in Kibera.

    Salary is commensurate with experience.

  • Centre Sales Team Leader

    Centre Sales Team Leader

    Human Needs Project (HNP) is seeking a seasoned sales executive in Nairobi to significantly grow its business services in Kibera and generate a two-fold increase in sales revenue.
    Candidates with 5+ years of experience closing sales deals and launching effective advertising strategies in distressed communities to scale business services should apply.
    We encourage all senior sales representatives who want to be part of a global team focused on providing high quality and affordable basic human services that are transforming the lives of children, young adults and entire families in Kibera to apply.
    This role will be to drive sales targets for the organization and cultivate customer engagements.If you have proven sales experience, strong skills in customer service, and a passion for helping distressed communities, we are looking for you!
    The Kibera Town Centre Sales Team Leader will be a self-starter who is prepared to develop and execute a sales plan with realistic revenue targets.
    The impact you’ll have:

    You will play a critical role in the implementation of HNP’s earned revenue business.
    You will research the local community to identify business opportunities, and create and implement programs to expand HNP’s sales potential.
    You will develop and maintain a positive relationship with team members and existing customers to ensure continued business and profitability.
    You will achieve sales goals and consistently grow our customer base.
    You will secure initial and ongoing meetings and conduct strategic and effective fundraising and sales presentations with representatives of education, corporate, nonprofit, and religious institutions
    You will cultivate existing accounts and generate new business.

    Position Expectations

    Be an extraordinary sales person who hits the ground running.
    Expert in Kenya culture and Kibera (bonus).
    Drive salesat the Kibera Town Centre.
    Build an annual Kibera Town Centresales plan.
    Meet or exceed quarterly revenue targets.
    Understand the mission and values of HNP and be able to professionally and eloquently pitch to the community, donors and customers.
    Create & articulate compelling impact stories about HNP and the Kibera Town Centre products and services.
    Accelerate customer purchases and interest in Kibera Town Centre products and services.
    Maintain a robust sales pipeline and fundraising proposal calendar.
    Work with community partners to pitch HNP’s mission and values to donors and stakeholders.
    Manage sales and partnership contract negotiations.
    Develop long-term strategic relationships with stakeholders.
    Ensure customer satisfaction.

    Required Qualifications

    5 years of experience in sales.
    Significant experience inproduct sales.
    A Bachelor’s degree in Business or a related field is required.
    Exceptional public speaking.

    Preferred Qualifications

    Experience working with educational or nonprofit institutions.
    Direct field experience in working in slums.
    Proven business planning skillset with exceptionally strong sales background.
    Exceptional strategic partner cultivation and customer service experience.
    Develop, manage andtrack sales pipeline and forecasting accurately.
    Establish partner relationships to encourage joint selling opportunities.
    Understanding of contract negotiations.
    Demonstrated effectiveness working across multiple industries to achieve results.
    Experience communicating effectively across internal and external organizations.
    Strong verbal and written communications skills.

    Compensation Package: Human Needs Project offers a competitive salary and benefits package in Kibera. Salary is commensurate with experience.
    Human Needs Project will be reviewing application until May 31, 2018.