Company Address: Address Jubilee Insurance House, Wabera St. P.O. Box 30376 00100 GPO, Nairobi, Kenya
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Assistant Manager – Customer Experience Relationship Manager – Unit Linked Customer Experience Officer
Job Ref. No: JLIL188 Role Purpose The main purpose is to play a key role in ensuring the efficient resolution of customer inquiries, complaints, and concerns across various touchpoints, while maintaining a high standard of customer support. In addition to supervising the team’s training and empowerment, this role involves analysing premium and policy statuses for…
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Quality Assurance Analyst
Job Ref. No. JLIL204 Role Purpose The role holder will be responsible for developing and executing exploratory and automated tests to ensure product quality. This will entail designing and implementing tests, debugging, and defining corrective actions, reviewing system requirements, and tracking quality assurance metrics (e.g. defect densities and open defect counts.) Main Responsibilities Strategy: Develop…
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Forensic Investigator
Role Purpose The role holder will provide support to the department by undertaking Security, forensic, fraud & other investigations including extracting, analyzing, and interpreting data, gathering evidence, summarizing & reporting information gathered and other complex business information. Main Responsibilities Operational Assist in the overall administration and running of the forensic and security department. Assist in…
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Dedicated Financial Advisors Compliance Intern Officer – Alternative Channels Independent Financial Advisors (IFA)
Job Ref. No: JAML006 Role Purpose To provide Professional Investment Advisory services to our clients within the retail segment. The successful candidate will be responsible for sourcing, retaining, and growing a client base by implementing financial planning solutions in line with the client’s needs. The role holder will be required to be up to date…
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Compliance Officer Money Laundering & Reporting Officer Customer Experience Officer
Job Ref. No. JLIL200 Role Purpose The job holder will be accountable for the compliance of the Life Business. The job holder will support services on all levels ensuring the company is compliant with internal Jubilee Insurance policies, all external regulations, acts and laws applicable in the insurance and financial services industry. The role holder…
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Pension Administrator
Job Ref. No. JLIL198 Role Purpose The role holder is responsible for conserving existing business and providing superior services to retirement benefits business clients. This role ensures full compliance with procedures and guidelines as outlined in the operations manuals, while delivering exceptional customer service and maintaining accurate record-keeping. Main Responsibilities Operational Business Growth: Conserving existing…
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Senior Officer – Bancassurance
Job Ref. No: JLIL197 Role Purpose The job holder will be responsible for building, maintaining and growing Bancassurance relationships and increase revenue by delivering a world class customer service in a very pro-active manner. The role holder must meet the set retention target, increase portfolio profitability and grow the portfolio through upselling of benefits, proper…
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Senior Manager – Bancassurance Assistant Manager – Pensions Manager – Business Development Portfolio Manager
Job Ref. No: JLIL196 Role Purpose The job holder will be responsible for building, maintaining and growing Bancassurance relationships and increase revenue by delivering a world class customer service in a very pro-active manner. The role holder must meet the set retention target, increase portfolio profitability and grow the portfolio through upselling of benefits, proper…
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Manager – Customer Excellence Dedicated Financial Advisors – Nairobi Dedicated Financial Advisors – Eldoret Dedicated Financial Advisors – Mombasa Independent Financial Advisors (IFA)
Job Ref. No: JHIL103 Role Purpose Leading and implementing strategies to enhance the customer experience, drive customer satisfaction, and improve overall service quality within Jubilee Health Insurance Limited. This role plays a crucial part in creating a customer-centric culture and ensuring the company delivers exceptional service to its customers. Main Responsibilities Strategic Create a comprehensive…
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Training Manager Customer Experience Coordinator
Job Ref. No: JAML015 Role Purpose The role holder will be responsible for overseeing the training and development programs for the Financial Advisors. The role holder plays a critical role in designing, implementing, and evaluating comprehensive training initiatives to equip the financial advisors with the knowledge, skills, and competencies necessary to achieve sales targets and…