Company Address: Address International Rescue Committee 122 East 42nd Street New York, New York 10168-1289 USA

  • Senior Auditor

    Senior Auditor

    Job description

    Requisition ID: req5206Sector: ComplianceOpen to Expatriates: YesJob DescriptionReporting to the Senior Director Internal Audit, the Senior Internal Auditor will conduct audits of IRC locations and functions. The audits will be designed to identify risks to achieving the IRC’s strategic, operational, reporting and compliance objectives; assess the adequacy of internal controls to mitigate identified risks; access the effectiveness and efficiency of IRC operations; and recommend appropriate actions to reduce associated risks. The audits will focus on evaluating the design and operating effectiveness of global and local processes and controls.The Senior Internal Auditor will not only strive to provide the highest level of professional service but also maintain the highest ethical standards and due professional care in their work.Major Responsibilities

    Assist the Senior Director Internal Audit in planning Country Office and functional audits, special reviews and investigations.
    Conduct Country Office and functional audits, special reviews and investigations.
    Draft audit findings that clearly describe the conditions, criteria, cause and effect and recommendations to correct identified deficiencies.
    Assist the Senior Director Internal Audit in monitoring progress of the corrective actions by management to correct identified deficiencies.
    Assist the Senior Director Internal Audit in continuously improving the audit process through new tools and techniques.

    QualificationsEducation: Bachelor’s degree in business related field.Certificates or Licenses: CPA/CA or CIA or actively pursuing one of these certificationsWork Experience

    Minimum 2 years of external or internal auditing experience
    Experience working in the Not-for-Profit or INGO sectors or grant supported organizations

    Demonstrated Skills And Competencies

    Communications – Written and Oral English
    COSO Internal Control Framework
    Risk Management Principles and Techniques
    Auditing Principles and Techniques
    Data Analysis
    Process Documentation
    MS Office Word, Excel, PowerPoint and VISIO

    Language Skills: Fluency in French a plusWorking EnvironmentPosition is based in Nairobi, Kenya with a standard office work environmentTravel up to 50% including travel to underdeveloped countries

  • Consultancy Assignment:Investigator

    Consultancy Assignment:Investigator

    Job Description
    Major Responsibilities:

    Provide support to the Ethics and Compliance Unit (“ECU”) in conducting investigations of specific cases originating from West Africa, the Great Lakes region, and East Africa, including field sites, and camp locations. Perform key investigative procedures for assigned cases as directed, including, but not limited to:
    Undertake investigations of alleged fraud, waste, financial corruption, misconduct, ensuring objectivity, impartiality and fairness throughout investigative processes in accordance with generally recognized international investigative standards and IRC guidelines and ECU policies and procedures;
    Development of investigative work plans; review and analyze information to determine its relevance and reliability, conduct interviews of staff and other involved parties, record interviews, obtain and analyze potential documentary and electronic evidence, conduct investigative research, prepare draft investigation reports, and present investigative results in a clear written form;
    Preparation of investigative report drafts.
    Preparing informational requests, overseeing document collections, and conducting review of documents;
    Research of individuals, corporations, and other topics; Prepare reports and ad hoc briefs pertaining to investigations in coordination with the Sr. Director, Investigations
    Electronic evidence review, such as email and data;
    Interviews with IRC staff, vendors, and other third parties;
    Status reporting;

    Working Relationships:

    Consultancy Reports to: Sr. Investigator, Investigations, Nairobi
    Consultancy directly supervises: None
    Other Internal and/or external contacts
    Internal: Headquarters departments, international and U.S. program operations as needed
    External: Vendors, service providers and external auditors and contractors as needed

    Qualifications

    Education: Bachelor’s degree required in business, accounting, criminal justice or related field.
    Certificates, licenses or advanced degrees in law, accounting or computer forensics an advantage: (CFE/CFF/CPA/CA/CCEP)

    Work Experience:

    5+ years of international financial fraud investigations (procurement, vendor/supply chain) experience (including substantive experience in developing countries and insecure environments)
    Excellent judgment and discretion
    Experience conducting fraud, collusion, bribery and corruption investigations in challenging environments, and in the locations where the IRC operates;
    Experience leading investigations of complex fraud, collusion and procurement fraud in government programs, NGO programs or the equivalent;
    Experience working with investigation teams in distant locations and insecure environments;
    Experience conducting interviews of witnesses and subjects;
    Experience with international organizations and nonprofits, NGO sectors or grant-supported organizations, or the inspector general function within a large government organization.
    Experience of investigating sexual exploitation a plus.
    Travel to insecure environments required

    Demonstrated Skills and Competencies:

    Fraud Investigation Principles and Techniques, including Procurement Fraud, Bribery, Collusion and Corruption
    Extensive Interviewing skills and the ability to interview both witnesses and subjects
    Experience with computer and accounting forensic specialists (having such expertise a plus)
    Communications – Written and Oral English
    Demonstrated ability to build relationships and work successfully with internal functional units and operations
    Ability to work well within a team environment and adhere to reporting structures
    Excellent writing and report drafting skills
    MS Office Word, Excel, PowerPoint and VISIO
    Demonstrated experience and a successful track record working with minimal supervision and with flexibility.

    Working Environment:

    Consultancy is based in Nairobi, Kenya with a standard office work environment. Location of consultant is also negotiable based on relevant skill set.
    Travel 50% or more to developing countries including insecure environments

  • Regional Hyper-Support – RHS West Africa

    Regional Hyper-Support – RHS West Africa

    Requisition ID: req4917Open to Expatriates: YesJob DescriptionThe IRC has defined a new strategic mission and vision, along with information technology infrastructure and applications initiatives and key processes that will deliver to the strategic objectives. The IRC is currently implementing an Enterprise Resource Planning (ERP) Management system across the Finance, Supply Chain and Grants Management functions in all IRC locations. Project Integra will retire a number of existing systems, bringing them into a cloud-based Microsoft Dynamics 365 environment. Integra is the largest investment in systems that the IRC has ever made and will change the way we work.Job Overview/SummaryThe Regional Hyper Support Coordinator will support the global ERP deployment by leading the region through hyper support phase of deployment. The Regional Hyper Support Coordinator will report into the Regional Deployment Lead and have a manger in partnership reporting line to the ERP Business System Manager. The Regional Hyper Support Coordinator will be responsible for leading each deployment through hyper support and in conjunction with the Operations team ensure a smooth transition to operations. The Regional Hyper Support Coordinator will also support of technical action items that come out of the pre deployment readiness assessment.Job RequirementsMajor Responsibilities:

    Develop proficient knowledge in key ERP business processes and system navigation
    Support the implementation of technical actions that have come out of pre-deployment assessment
    Support the in office SuperUsers by helping them resolve and escalate issues
    Lead daily stand-ups during initial two weeks post go-live
    Triage tickets in ServiceNow and facilitate the escalation and resolution of all issues
    Support ad hoc refresher training as needed
    Maintain dashboards that show overall status of issues within that office and across the region
    Escalate risks and issues early that could block adoption
    Pick out trends in issues in order to support updates to deployment approach and training materials
    Continually evaluate the office in hyper support against hyper support exit criteria to guide the office to transition out of hyper support
    Co-lead hyper support exit meeting with ERP Operations team

    Qualifications

    Strong computer literacy, including proficiency in Microsoft Office 2013 and Office 365; preferable experience in Microsoft Dynamics D365 for Operations & ServiceNow
    A sense of personal ownership of the applications, and the drive to keep customers well satisfied with the level of support they receive
    Fast independent learner that can pick up new applications and processes quickly
    Strong project coordination skills, e.g. planning, and organizational skills; ability to manage time efficiently, meet deadlines, and work independently
    A clear communicator; flexible, proactive planning skills, organizational skills, and critical thinking skills; proven ability to problem solve and follow up appropriately on process and procedural issues; calm and resourceful, able to work under pressure
    Excellent oral and written communication skills; able to quickly gather, synthesize and summarize information in a clear manner
    A results-driven approach to work, proven personal initiative and an ability to work proactively and with a strong sense of urgency
    Ability to multi-task and work in a fast paced, multi-cultural environment
    Must exercise good judgment and ability to maintain confidential information

    Preferred Additional Requirements

    Experience in a humanitarian or development organization
    Knowledge of French or Arabic

    Key Working RelationshipsPosition Reports to: Regional Deployment LeadManagement in Partnership to: ERP Business Systems ManagerInternal: IPD & USP Deployment Leads, Deployment Project ManagerWorking EnvironmentStandard office work environmentSome travel as needed.Standards of Professional Conduct: The IRC and IRC workers must adhere to the values and principles outlined in IRC Way – Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowancesEqual Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

  • HelpDesk Technician

    HelpDesk Technician

    Job Description
    The Information Technology department supports the organization’s work by providing reliable and scalable application development and infrastructure for the IRC’s offices in the US and around the world, including many technologically challenging locations.
    Job Overview/Summary:
    The Support Technician will be primarily responsible with providing support for our internal users on the use of their desktops and laptops. Through our ticketing system and the telephone they will provide users with solutions to questions and issues with their computer hardware and software.
    Major Responsibilities

    Customer Service and Communication

    Professionally, respectfully and effectively represents IT Team members, and IRC services to the users.
    Keep accurate notes of issues and troubleshooting steps taken within our ticketing system.
    Take ownership of incidents assigned to ensure issue resolution and user satisfaction.
    Adhere to internal audit responsibility policies and procedures and communicate the same to the end-users.

    Technical Skills – Level I Help Desk Support

    Provide Tier 1 & 2 help desk support over-the-phone and on-site,
    Configure, deploy, maintain, troubleshoot and support Windows 7 and 10 and PCs Macintosh workstations and, laptops, printers, mobile devices, phones and other computer and telecommunications equipment.
    Create and maintain user accounts in AD Manager and O365 (user, computer, security objects).
    Filters HelpDesk calls and provide support and troubleshooting, such as password resets, toner replacement, break/fix, and escalation to higher level support.
    Apply knowledgebase problems and provide assistance to users: problem identification, instruction, and resolution of problems.
    Install anti-virus software and ensure virus definitions are up-to-date.
    Perform post-resolution follow ups with end user and team members as required.
    Evaluate documented resolutions and analyze trends for ways to prevent future problems; alert management to emerging trends in incidents.
    Perform other duties as required.

    Administrative Tasks & Record Keeping

    Validate knowledgebase articles and user documentation.
    Assign tickets and monitor/attend to the unassigned queue(s) in ticketing system.
    Close tickets within established service levels.

    Key Working Relationships:
    Position Reports to: Senior Manager Service Desk
    Position directly supervises: N/A
    Indirect Reporting:
    Team Leads
    Other Internal and/or external contacts:
    The technician will work independently and in a team setting is on daily bases. He/she will interact with vendors as needed.
    Internal: Team Leads, Technicians, System Engineer, Desktop Engineer, Network Engineers, Knowledgebase Manager
    External: Vendors: Phone vendor, Printer Vendor, MAC support, Microsoft Support, and other as needed.
    Qualifications
    Education: College degree or equivalent certification
    Work Experience:

    1-3 years of experience in help desk/desktop support position
    Experience with Active Directory, and O365
    Excellent communication skills – both written and verbal
    A genuine desire to patiently help others solve technical issues
    Knowledge of advanced computer hardware, including desktops, laptops, smartphones, and networking equipment
    Experience with Microsoft and MAC Operating Systems
    Working knowledge of a range of software and hardware diagnostic tools.
    Experience working with service desk best practices.
    Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills.
    Strong documentation skills.

    Certificates or Licenses: A+ Certification
    Working Environment: The position will work in the Kenya, Nairobi Office and is expected to be on-site. Standard office work environment. This is afternoon shift.
    The IRC and IRC workers must adhere to the values and principles outlined in IRC Way – Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.
    IRC et les employés de IRC doivent adhérer aux valeurs et principes contenus dans le IRC WAY (normes de conduite professionnelle). Ce sont l’Intégrité, le Service, et la Responsabilité. En conformité avec ces valeurs, IRC opère et fait respecter les politiques sur la protection des bénéficiaires contre l’exploitation et les abus, la protection de l’enfant, le harcèlement sur les lieux de travail, l’intégrité financière, et les représailles.

  • Consultancy_ Application Support Specialist

    Consultancy_ Application Support Specialist

    Job Description
    The Application Support Specialist at the IRC will provide timely support for Microsoft Teams at the IRC. The candidate must possess excellent interpersonal skills, and the ability to work well in a diverse, multicultural environment. The candidate should also have a sense of ownership over the application and should ensure smooth daily operation of the system.
    The IRC is deploying Microsoft Teams as its global, internal communications and collaboration tool. Teams is a communications platform that provides organizations with workplace chat, video meetings, audio calls, and file sharing. Teams integrates with Microsoft Office 365 for seamless access within Office products like Outlook.
    This is a temporary position with a fixed end date of September 30, 2019.
    Major Responsibilities:

    Primary responsibilities include but are not limited to:
    Provide timely L1 and L2 support in troubleshooting and resolving Microsoft Teams issues for IRC Users.
    Under the direction of the Application Support Manager, provide guidance to global IT staff on how to respond to and escalate L1 MS Teams incidents.
    Collaborate with IRC Users to gather feedback and understand the arising needs on the use of Microsoft Teams and communicate this information to the relevant stakeholders.
    Facilitate webinars, in-person meetings and tele-conferences to train and support Microsoft Teams users across the organization.
    Build and maintain a knowledge base and technical documentation of commonly encountered issues with the use of Microsoft Teams including but not limited to Quick Resource Guides, Troubleshooting tips and functionality of Microsoft Teams.
    Report on and analyze incident trends of Microsoft Teams across different regions and different user groups within the organization i.e Africa, Asia, Middle East and U.S. Programs
    Escalation of Microsoft Teams issues to the required support groups, Business System Managers, Vendor Partners or Enterprise Technology Experts

    Key Working Relationships:
    Position Reports to: Application Support Manager
    Position directly supervises: Non-managerial position
    Other Internal and/or external contacts:
    Internal: MS Teams Business Systems Manager, IT Training Team, Application users
    External: Software and system vendors, including Microsoft
    Qualifications
    Experience Requirements
    Minimum 3 years of IT and business/industry work specializing in support of Microsoft Products
    Knowledge and Skill Requirements

    Strong written and oral communication and interpersonal skills
    Strong sense of customer service
    Works well with others in an integrated team environment
    Fast and independent learner
    Intercultural competence
    Self-motivated and a problem solver
    Strong computer literacy, including proficiency in Microsoft Office 2013 and Office 365
    A sense of personal ownership of the applications, and the drive to keep customers well satisfied with the level of support they receive

    Preferred Additional Qualifications

    Knowledge of French is a plus
    Experience in supporting other Enterprise collaboration tools such as WebEx, Skype, Slack
    Bachelor’s degree in computer science, information systems, business administration, or related field; or equivalent work experience
    Knowledge of Agile development methodology a plus
    Experience with ServiceNow as an incident management tool a plus

    Working Environment

    The position is expected to be on-site; one opening in Nairobi, Kenya
    Standard office work environment

  • Consultancy_ Application Support Specialist

    Consultancy_ Application Support Specialist

    Job Description
    The Application Support Specialist at the IRC will provide timely support for Microsoft Teams at the IRC. The candidate must possess excellent interpersonal skills, and the ability to work well in a diverse, multicultural environment. The candidate should also have a sense of ownership over the application and should ensure smooth daily operation of the system.
    The IRC is deploying Microsoft Teams as its global, internal communications and collaboration tool. Teams is a communications platform that provides organizations with workplace chat, video meetings, audio calls, and file sharing. Teams integrates with Microsoft Office 365 for seamless access within Office products like Outlook.
    This is a temporary position with a fixed end date of September 30, 2019.
    Major Responsibilities:

    Primary responsibilities include but are not limited to:
    Provide timely L1 and L2 support in troubleshooting and resolving Microsoft Teams issues for IRC Users.
    Under the direction of the Application Support Manager, provide guidance to global IT staff on how to respond to and escalate L1 MS Teams incidents.
    Collaborate with IRC Users to gather feedback and understand the arising needs on the use of Microsoft Teams and communicate this information to the relevant stakeholders.
    Facilitate webinars, in-person meetings and tele-conferences to train and support Microsoft Teams users across the organization.
    Build and maintain a knowledge base and technical documentation of commonly encountered issues with the use of Microsoft Teams including but not limited to Quick Resource Guides, Troubleshooting tips and functionality of Microsoft Teams.
    Report on and analyze incident trends of Microsoft Teams across different regions and different user groups within the organization i.e Africa, Asia, Middle East and U.S. Programs
    Escalation of Microsoft Teams issues to the required support groups, Business System Managers, Vendor Partners or Enterprise Technology Experts

    Key Working Relationships:
    Position Reports to: Application Support Manager
    Position directly supervises: Non-managerial position
    Other Internal and/or external contacts:
    Internal: MS Teams Business Systems Manager, IT Training Team, Application users
    External: Software and system vendors, including Microsoft
    Qualifications
    Experience Requirements
    Minimum 3 years of IT and business/industry work specializing in support of Microsoft Products
    Knowledge and Skill Requirements

    Strong written and oral communication and interpersonal skills
    Strong sense of customer service
    Works well with others in an integrated team environment
    Fast and independent learner
    Intercultural competence
    Self-motivated and a problem solver
    Strong computer literacy, including proficiency in Microsoft Office 2013 and Office 365
    A sense of personal ownership of the applications, and the drive to keep customers well satisfied with the level of support they receive

    Preferred Additional Qualifications

    Knowledge of French is a plus
    Experience in supporting other Enterprise collaboration tools such as WebEx, Skype, Slack
    Bachelor’s degree in computer science, information systems, business administration, or related field; or equivalent work experience
    Knowledge of Agile development methodology a plus
    Experience with ServiceNow as an incident management tool a plus

    Working Environment

    The position is expected to be on-site; one opening in Nairobi, Kenya
    Standard office work environment

  • ERP Regional Trainer

    ERP Regional Trainer

    Job description
    Requisition ID: req3723
    The IT Department
    The IT Department is part of the IRC’s Operations and Strategy Unit, and supports the organization’s work by providing reliable and scalable applications and infrastructure of the IRC’s offices in the US and around the world. An integral component of this effort is ensuring users have the knowledge and training needed to utilize our business systems effectively.
    Job Overview / Summary
    The IRC is currently engaged in a project to implement a new Enterprise Resource Planning (ERP) system across Finance, Supply Chain and Grants Management functions in all IRC locations. This project will retire a number of existing systems, bringing them into a cloud based Microsoft Dynamics 365 environment.
    We have an exciting opportunity for two ERP Regional trainers to facilitate global end-user training and Train-the-Trainer sessions for Subject Matter Experts (SMEs). The primary focus will be training in both our East and West Africa regions. The Regional ERP Trainer will work closely with the ERP Training Lead and Change Management Lead to support training development, delivery and rollout of the IRC’s new ERP system. Key aspects of this role will include ongoing facilitation of ERP training sessions for international offices; development and feedback on training materials; and Learning Management System (LMS) course management and attendance tracking. A blended learning approach will be deployed, using training mediums from formal classroom delivery at IRC offices, on-the-job-learning, workshops, remote instructor-led training and self-guided eLearning.
    These are limited time positions (approximately 18 months with potential extensions) based in IRC offices that support the East and West Africa Regions. The exact East Africa or West Africa office locations are negotiable, but must be located at an established IRC office, please refer to this link for a listing of IRC office locations. However, as needed, the Trainer may be required to support training anywhere in any of IRCs 36 countries. Opportunities to support other international regions may be available after training in this region is completed. Fluency in both French and English is required.
    Responsibilities Include, But Are Not Limited To

    Fully understand IRC business processes (Finance, Supply Chain and Grants), functional roles, and system processes as they relate to the ERP system (Microsoft Dynamics 365).
    Develop proficiency with all assigned training materials and business processes to ensure content familiarity.
    Work with Training Lead, Instructional Designers, and ERP Core Team to review course content and business scenarios for regional relevancy and appropriateness.
    Conduct in-person and virtual training for regional IRC offices around the world, throughout the ERP deployment and rollout.
    Conduct and support ‘Train-the-Trainer’ sessions to designated global SME’s.
    Conduct and support training on Microsoft Office basics (Excel, Outlook, Word, etc.) as needed.
    Oversee classroom and logistics set up in partnership with the Training Coordinator for training events and activities.
    Administer post-training continued education sessions, including 1:1 and group sessions.
    Create and update training reference guides in light of product or process changes as needed.
    Conduct post-training analysis to determine training effectiveness.
    Maintain successful training delivery satisfaction statistics to drive program success.
    Requires extensive travel to international offices, at least 75%.

    Requirements

    Excellent communication and presentation skills.
    3-6 years of combined progressive facilitation and instructional design experience.
    3-6 years of ERP System ‘hands-on’ user experience, and formal training facilitation.
    Strong writing skills, with extensive experience developing end-user documentation.
    Experience with full lifecycle ERP implementations for company-wide rollouts.
    Advanced experience with Microsoft Office Word, PowerPoint and Excel.
    A passion for adult education and teaching.
    Experience in leading formal training sessions for global audiences.
    Ability to constantly learn and adapt to new technologies.
    Ability to communicate and build effective working relationships across a diverse groups of people and departments.
    Fluency in both English and French.

    Preferred Additional Qualifications

    Experience with Microsoft Dynamics AX or 365 for Finance and Operations.
    Experience with CRM and / or Supply Chain Management systems.
    Fluency in Arabic a plus (but not required).
    Bachelor’s degree in related field.
    Experience with Office 365, WebEx, Box and Learning Management Systems.

    Key Working Relationships

    Position Reports to: ERP Training Lead
    Indirect Reporting: Regional Deployment Lead
    Position directly supervises: N/A
    Other Internal and/or external contacts: This role will be aligned with and work closely with IT and USP, IPD teams respectively.

    Working Environment
    This position will based and/or working in a diverse range of IRC office environments.US and International travel as needed.
    Standards of Professional Conduct: The IRC and IRC workers must adhere to the values and principles outlined in IRC Way – Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.
    Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances
    Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

  • Consultancy Assignment: Investigator

    Consultancy Assignment: Investigator

    Major Responsibilities:

    Provide support to the Ethics and Compliance Unit (“ECU”) in conducting investigations of specific cases originating from West Africa & the Great Lakes region, including field sites, and camp locations. Perform key investigative procedures for assigned cases as directed, including, but not limited to:
    Undertake investigations of alleged fraud, waste, financial corruption, misconduct, ensuring objectivity, impartiality and fairness throughout investigative processes in accordance with generally recognized international investigative standards and IRC guidelines and ECU policies and procedures;
    Development of investigative work plans; review and analyze information to determine its relevance and reliability, conduct interviews of staff and other involved parties, record interviews, obtain and analyze potential documentary and electronic evidence, conduct investigative research, prepare draft investigation reports, and present investigative results in a clear written form;
    Preparation of investigative report drafts.
    Preparing informational requests, overseeing document collections, and conducting review of documents;
    Research of individuals, corporations, and other topics; Prepare reports and ad hoc briefs pertaining to investigations in coordination with the Sr. Director, Investigations
    Electronic evidence review, such as email and data;
    Interviews with IRC staff, vendors, and other third parties;
    Status reporting;

    Working Relationships:

    Consultancy Reports to: Sr. Investigator, Investigations, Nairobi
    Consultancy directly supervises: None
    Other Internal and/or external contacts
    Internal: Headquarters departments, international and U.S. program operations as needed
    External: Vendors, service providers and external auditors and contractors as needed

    JOB REQUIREMENTS

    Education: Bachelor’s degree required in business, accounting, criminal justice or related field.
    Certificates, licenses or advanced degrees in law, accounting or computer forensics an advantage: (CFE/CFF/CPA/CA/CCEP)

    Work Experience:

    5+ years of international financial fraud investigations (procurement, vendor/supply chain) experience (including substantive experience in developing countries and insecure environments)
    Excellent judgment and discretion
    Experience conducting fraud, collusion, bribery and corruption investigations in challenging environments, and in the locations where the IRC operates;
    Experience leading investigations of complex fraud, collusion and procurement fraud in government programs, NGO programs or the equivalent;
    Experience working with investigation teams in distant locations and insecure environments;
    Experience conducting interviews of witnesses and subjects;
    Experience with international organizations and nonprofits, NGO sectors or grant-supported organizations, or the inspector general function within a large government organization.
    Experience of investigating sexual exploitation a plus.
    Travel to insecure environments required

    Demonstrated Skills and Competencies:

    Fluency in French is a requirement
    Fraud Investigation Principles and Techniques, including Procurement Fraud, Bribery, Collusion and Corruption
    Extensive Interviewing skills and the ability to interview both witnesses and subjects
    Experience with computer and accounting forensic specialists (having such expertise a plus)
    Communications – Written and Oral English
    Demonstrated ability to build relationships and work successfully with internal functional units and operations
    Ability to work well within a team environment and adhere to reporting structures
    Excellent writing and report drafting skills
    MS Office Word, Excel, PowerPoint and VISIO
    Demonstrated experience and a successful track record working with minimal supervision and with flexibility.

    Working Environment:

    Consultancy is based in Nairobi, Kenya with a standard office work environment
    Travel 50% or more to developing countries including insecure environments

  • Humanitarian Safety Administration Assistant

    Humanitarian Safety Administration Assistant

    The IHUB Humanitarian Safety Administration Assistant provides a complex range of administrative support related to staff/ Visitor safety education and procedures for incidents and accidents.
     
    Responsibilities

    Documentation and compliance (10%)

    Maintain various safety-related databases in compliance with with IRC S&S standards.
    Ensure that Pre-Departure Information (PDI), onsite, and constant companion card documents are up to date, disseminated and implemented.
    Develop safety presentations
    Assist in development of Safety and security procedures and policies including proofreading and ensuring grammatical correctness.

    IRC staff and visitor coordination and travel tracking (20%)

    In partnership with relevant staff, ensure all staff and visitors receive a Pre-Departure Information (PDI) packet, including emergency contact numbers.
    Upon arrival, ensure that a S&S briefing is conducted within 24 hours, constant companion provided, and relevant communications equipment distributed and tracked.
    Maintain records to track IRC staff and relevant visitor’s travel for I-Hub,
    Ensure contact details are kept updated on the emergency notification groups

    Facilities Inspection and Safety (25%)

    Utilizing global standards, conduct regular assessment of all I-Hub facilities, expatriate housing, conference facilities/hotels, offices.
    Liaise with suppliers to ensure IHUB Safety equipment (including fire extinguishers, smoke detectors, first aid kits etc.). are well maintained

    Information, emergency notification, and analysis, incident reporting (20%)

    Serve as a desk officer to collect and disseminate timely information/reports on the S&S context for the I-Hub
    Maintain the emergency notification system and issue timely alerts to I-Hub staff.
    Be a liaison to local law enforcement.
    Ensuring documentation on incidents are prepared and circulated appropriately

    Training Program Management and Implementation (20%)

    Conduct safety training such as Basic Fire Safety, First Aid, and Personal Safety and Security.
    Maintain training attendance records

    Other tasks (5%)

    The SSO will be able to work on any task requested by her or his supervisor, to include participation in scribing, context analysis, writing reports, and other Critical Incident Management
    Team management (CIMT) related duties.

    Profile

    Strong administrative skills with attention to detail
    Excellent verbal skills- Good command of English and Swahili languages
    Strong writing skills
    Skilled in Microsoft Office
    Experience as a trainer would be a bonus
    Good knowledge of humanitarian safety and security protocols
    Ability to work independently
    Work experience in a multi-cultural environment

    Qualifications

    Diploma in safety, security or related course of study training or 3 years work experience in NGO security industry in Kenya, with Knowledge of the Nairobi context
    Computer skills: Microsoft office- Word processing, excel and Internet

    Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances
     
    IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

  • Regional Safety and Security Advisor

    Regional Safety and Security Advisor

    Position purpose
    As a senior member of the regional team, a Regional Safety and Security Advisor (RSSA) provides strategic advice and thought leadership, informed by a sound understanding of the operating contexts, to help regional and country leadership handle security risks and maintain continuity of operations. Under the broad mentorship of the Regional Director, the RSSA has a significant level of autonomy in execution of responsibilities. She/he will work with country teams to ensure that organizational security policies, procedures, and plans are contextually pertinent, practical and understood by staff; and updated as the security environment changes.
    Specific Responsibilities
    Field Security Management Planning and Adherence:

    Minimum of one visit per year to each country to monitor and support adherence to standards and requirements. Provide a follow-up report with clear findings and actionable recommendations after each visit.
    Provide support, advice and feedback as offices develop or revise SMPs that are country or field -specific.
    Direct security plan revisions when there is significant change in the security environment.
    Inform RD, DISS, DRD and CDs of any areas of concern, non-adherence, or potential or suspected violations.
    Conduct and support field security assessments and Security risk analysis examining threats, vulnerabilities, required mitigation measures, and compile reports with findings and recommendations

    Humanitarian Access Management:

    Establish principled and secure humanitarian access to enable durable programming
    Assist in the continued development of humanitarian access teams and activities
    Involved in developing and implementing guidelines for humanitarian access and engagement with non-state actors, using standard IRC policy and mentorship
    Lead and advise on the implementation and review of tailored acceptance and community engagement strategies

    Security Orientation & Training:

    Support country and field offices with the development of security orientation packages for incoming staff and visitors, and monitor compliance with the security orientation policy.
    In collaboration with the Director International Safety and Security, adapt, deliver and facilitate delivery of security training program
    Track records on staff training and capacity development at regional level.
    Participate actively in the design and delivery of IPD safety and security trainings organized by IRC at international level.
    Assist in the recruitment, selection and orientation processes for international and national safety & security staff.

    Human resources:

    Review of job descriptions, selection and performance management of staff with Safety and Security responsibilities.
    Act as technical supervisor for all country security focal points and most senior Humanitarian Access staff when required.
    Promote and monitor staff care and well-being

    Incident Management:

    Monitor and ensure the effective functioning of the S&S incident reporting system at country, regional and global levels, inclusive of lessons learned and corrective actions implementation into future operations.
    Support incidents and critical incident management at country, regional.
    As required, support and review After Action review

    Knowledge Management:

    Generate daily and monthly S&S reports and other reports as requested.
    Store and maintain up to date security documentation in IPD S&S Box folder.

    Liaison, coordination and representation:

    Maintain a regional network of IRC security focal points and provide required support, mentoring and coaching.
    Participate and represent the IRC in existing forums, working groups and networks related to safety and security risk management.
    Develop and maintain a network of external S&S professional contacts and counterparts.

    Context Analysis and Regional Early Warning:

    Conduct regular and timely contextual analyses
    Provide routine advisories to regional and country leaderships.
    Ensure that regional objectives are informed by relevant contextual S&S analysis.
    Provide early warnings as identified.

    Delegates travel arrangements:

    Support the S&S management of internal and external delegates visits as required,
    Support Country and field office work on mandatory S&S documentation ahead of the visit
    Lead on the ground S&S provision for specific delegates trips

    Qualifications
    Education:

    Bachelor’s degree in Security Management, Risk Management, Strategic Studies, International Relations or Emergency Management or any other relevant discipline.

    Experience:

    Minimum 6 – 8 years of non-profit or NGO work experience; including, at least 3 years of managerial experience in international safety and security, humanitarian assistance programs, with capabilities in planning, organizing and executing security management operations.
    Previous experience in safety and security or humanitarian operations management in high-risk or complex settings.
    Experience in facilitating the learning of others and supporting training initiatives.

    Skills:

    Demonstrates understanding of the regional context.
    An understanding of humanitarian principles, codes of conduct.
    Analytical skills and critical thinking.
    Ability to handle complexity.
    Work as a member of multinational and team with dynamic strengths and lead a variety of external and internal relationships to achieve results.
    Has ability to transfer knowledge through mentoring and coaching.
    Ability to prepare and present, on short notice, clear analyses of security incidents, political events and their ramifications.
    Position requires flexibility and the capacity to handle complexity in stressful situations.
    Ambitious and able to work effectively without close supervision.
    Fluency in English is mandatory.
    Willingness and ability to travel approximately 40% of time, including to high-risk locations.
    Ability to multitask and meet deadlines.
    Sense of humor.

    Standards of Professional Conduct: The IRC and IRC workers must adhere to the values and principles outlined in IRC Way – Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.
    Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances
    Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.