Jobs Kenya

Company Address: Address International Rescue Committee 122 East 42nd Street New York, New York 10168-1289 USA

  • Regional HR Director, Great Lakes Region

    Regional HR Director, Great Lakes Region

    Job Description
    This opportunity can be based in Nairobi, Kenya or any other African country with IRC presence.
    The Regional HR Director will lead and facilitate the development of a highly effective, strategic HR function in the Great Lakes region (currently DRC, Tanzania, Burundi, CAR) that ensures the organization has the structure, culture and talent needed to deliver on program goals and effectively serve its clients. This individual will direct the delivery of key HR services and infrastructure in line with IRC strategy for efficient and effective services at multiple levels. They will drive the implementation and adaptation of HR global initiatives and practices across the region. She or he will serve as advisor and counsel to maximize staffing resources and performance, ensure efficiency of work processes, and contain institutional risk. S/he will model the organizational values of integrity, accountability, service and equality and will support colleagues to understand and live these values in their working lives.
    Major Responsibilities:

    Direct and supervise the collaborative development of annual human resource strategies and plans in the areas of workforce planning; recruitment; diversity, equality & inclusion, with a particular focus on gender equality and supporting the career paths of local and regional leadership teams so they reflect the communities in which IRC works; performance improvement; HR capacity development; employee engagement; and staff care.
    Evaluate and facilitate HR functional capacity and service delivery for the region. Build knowledge, expertise, and capacity of the HR and management team.
    Lead the regional planning and implementation of global HR initiatives. Ensure effective adaptation at all levels and compliance with the spirit and intent of labor regulations and donor requirements. Solicit feedback and suggested improvements.
    Direct development and delivery of training and capacity building efforts, using e-learning and remote management. Identify and engage internal and external resources to provide timely and effective technical assistance. Coordinate and deliver HR trainings and workshops.
    Collaborate with and contribute to the Regional Team, including through effective participation in regular meetings and joint work streams.
    Collaborate with regional leadership to identify gaps in the regional structure while ensuring timely hiring and development of the right talent. Focus on increasing the representation of local talent, particularly women, in senior positions.
    Travel to the countries in Great Lakes (as conditions allow) as and when needed to provide in-person HR leadership, support, technical trainings and/or management of special projects.
    Provide HR support to all regional staff including technical HR advice in response to policy inquiries, orientation, employee relations issues and exit management.
    Lead, empower and mentor the HR team, including communicating clear expectations, setting performance objectives, providing regular and timely constructive performance feedback, and leading documented semi-annual performance reviews, inspiring maximum potential.
    Work with management and HR teams to promote data-driven decision-making, particularly through country and regional scorecard discussions
    Support investigations upon instructions from IRC’s Ethics and Compliance Unit.

    Qualifications

    10 to 15 years of progressive professional HR experience with a minimum of 5 years as a regional manager or director or equivalent education and experience.
    Demonstrated success providing HR counsel to groups of 1,000+ employees at multiple organizational levels, cultures and locations within a regional or global environment strongly preferred.
    Demonstrated success as an HR professional in emergency response, conflict zones and/or humanitarian sector preferred.
    Demonstrated success in supporting key senior management and building strong, trusted relationships.
    Deep commitment to fostering equality in the workplace, with experience in establishing a supportive workplace for women and other under-represented groups, and accelerating their professional development.
    Excellent management and leadership skills including coaching, mentoring, performance management and delivering individual and group training.
    Broad knowledge and experience in employment law, compensation, organizational planning, organization development, employee relations, and training and development
    Strong collaborator with effective interpersonal and analytical skills who can work seamlessly across countries, cultures, and organizational units required
    Demonstrated ability to work, manage, and meet competing deadlines in a fast-paced, high volume environment and on deadline; aptitude for problem solving and decision making needed
    Superb inter-personal, written and verbal communication skills required.
    Fluency in French and English; Swahili, Kirundi or Sango an advantage
    Must possess a highly collaborative, inclusive, consultative and resourceful workstyle that balances required compliance/policy enforcement with a steadfast commitment to client service and staff support
    Excellent project management and organizational skills including detailed work planning and superior time management skills
    Ability to work independently supporting and partnering with teams with significant regional location distribution
    Advanced proficiency in MS Outlook, Word, Excel, PowerPoint; HRIS-knowledgeable
    Ability to travel 25-50% within the region and other locations for conferences, sometimes on short notice

    Apply via :

    rescue.csod.com

  • Regional Measurement of Actions Coordinator

    Regional Measurement of Actions Coordinator

    IRC Summary:
    The International Rescue Committee (IRC) is among the world’s leading humanitarian relief and development organizations. Since 1933, the IRC has been at the forefront of every major humanitarian initiative to assist people uprooted by war, persecution, or civil conflict. IRC staff go to the toughest places, implement both immediate response and long lasting programs, and conduct the type of applied research and advocacy the aid community needs to continually push itself to find better solutions for people. In all its country programs and in the US, IRC teams partner with local governments and others to achieve outcomes related to people’s health, education, safety, power and economic well-being.
    The IRC recognized several years ago that while our focus on impact evaluations and research had put us at the cutting edge among NGOs for assessing contribution to impact, support to country programs on routine monitoring and use of data for decision making still needed to be enhanced. IRC developed a strategy to address these challenges through 2020 that provides a cohesive vision and tactical plan to ensure we generate and use the right data across IRC.
    The strategy focused on four pillars:
    1) Ensure programs measure and collect the right data
    2) Enable IRC to manage the flow of data from field to HQ
    3) Build the capacity, processes and resources to conduct measurement activities
    4) Ensure data is used to inform decisions across IRC.
    IRC is also developing a new Global Strategy which will be launched in October 2020 in which it is expected that measurement and the use of information and evidence will be a key focus. The Regional Measurement Action Coordinator will support the development and the implementation of the new measurement strategy – which will be rooted in the IRC Global Strategy with the goal of strengthening IRC’s ability to use data to understand and improve its results.
    Job Overview:
    This position sits within the Great Lakes Regional Unit reporting to the Deputy Regional Director with a technical report to the Senior Advisor Measurement Action. It covers four countries Burundi, Central African Republic, Democratic Republic of Congo and Tanzania.
    The main tasks of the position are:
    1) to support in-country M&E staff in their efforts to ensure that program data are of high quality and used effectively for decision making and
    2) to ensure alignment of measurement vision and priorities between countries and Headquarters
    The scope of the job includes both coordination and technical responsibilities contributing directly to the achievement of IRC’s measurement and overall effectiveness goals, particularly those integrated within the individual countries’ Strategic Action Plans. It also includes supporting the regional management in better understanding country and regional performance and in using data to inform decision making.
    The selected candidate will be a professional with experience in a variety of operational contexts and able to work across multiple technical areas. She/he will understand the challenges to effective measurement both technically and operationally and be able to collaborate with a diverse group of colleagues to develop and implement a common set of measurement standard guidelines and best practices that can contribute to making the IRC an outcome focused organization. This role will contribute to the implementation, throughout the countries in the region, of key aspects of the measurement strategy and delivery plan.
    Major Responsibilities:
     Provide hands-on technical assistance to support country programs to deliver on their measurement commitments by working closely with in-country measurement staff, country management and headquarters Measurement Unit. This includes:
    Providing support for routine and ad-hoc measurement activities throughout the program cycle
    Supporting the use of standardized indicators within and across countries in the region, leading to meaningful aggregations and potential benchmarking opportunities.
    Brokering between in-country measurement staff and other technical staff across the organization to ensure that country needs and feedback are properly and timely addressed.
    Establishing and following processes and procedures that are conducive to continuous improvements in data quality and support IRC’s management in their efforts to use measurement data for decision making
    Collaborate with country, regional and HQ measurement staff, in the development and implementation, of measurement priorities included in key IRC initiatives such as the Indicator Selection tools, the Annual Statistic, Strategy Action Plans, the Good & Great Standards and the Project Cycle Management initiatives;
     Actively participate in the Measurement Unit’s development of global tools and approaches, and support deployment of them to country and regional teams.
    Support the establishment of Client Responsiveness Systems, including client satisfaction surveys and the collection and use of routine feedback data in Countries together with technical advisors.
    Support in-country DDPs and senior measurement and learning staff in the hiring, onboarding and continuous professional development of measurement staff.
    Coordinate the M&E of multi-country programs in the region, ensuring consistency of approach is used that enables cross-cutting consolidation, analysis, and reporting to all stakeholders involved.
    Key Working Relationships:
    Position reports to: Deputy Regional Director Great Lakes
    Technically report to: Senior Advisor Measurement Action
    Position directly supervises: None
    Technically coordinates: Country M&E and Meal Coordinators, and other measurement staff as needed
    Other Internal and/or external contacts: Country Directors, Deputy Directors of Programs, other Regional Measurement Coordinators, and Technical Advisors, IT team, ICT4P Team, Awards Management Unit, Global Partnerships and Philanthropy, Research, Evaluation and Learning team.
    Qualifications
    Essential qualifications, skills and experience
    Advanced degree in relevant field such as economics, statistics, international development, public policy, or other social sciences.
    Minimum seven years of experience designing, implementing, and supporting M&E frameworks and results, with extensive experience supporting field-based M&E design and reporting, as well as working with major international donors on M&E related aspects. Extensive experience in developing baseline research, logic models, data collection and analysis, mid-term evaluations, outcome evaluations, and in mentoring and teaching-by-doing other M&E staff.
    Experience with the challenges of effective monitoring in the field, including cultural, gender, and access considerations with the aim of enhancing project learning, quality, and data-driven decision making.
    Proven ability to operate in a complex organization, across functions and projects, on own initiative and collaboratively as part of diverse teams, including project management experience.
    Excellent communication skills, including solid writing skills and the ability to plan for and prepare strategic communications.
    Good understanding of basic ICT principles and the logic of data collection and management systems.
    Strong computer skills: proficiency with MS Office – especially MS Excel. Knowledge of ArcGIS, Kobo ToolBox, CommCare, MS PowerBI, as well as other software used in qualitative and quantitative M&E would be solid assets.
    Willingness and ability to travel up to 40% of time.
    Fluency in English and good working knowledge of French.
    Highly desirable
    Experience with direct program implementation in emergency and low-resource contexts.
    Experience rolling out organizational initiatives, particularly related to monitoring and evaluation.
    The chosen candidate will be a proven team player able to work with multi-cultural teams and under tight deadlines.
    Working Environment: Standard office environment
    The IRC and IRC workers must adhere to the values and principles outlined in IRC Way – Standards for Professional Conduct. These are Integrity, Service, Accountability and Equality. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

    Apply via :

    rescue.csod.com

  • Senior Helpdesk Technician-Team Lead

    Senior Helpdesk Technician-Team Lead

    Background/IRC Summary: The Information Technology department supports the organization’s work by providing reliable and scalable application development and infrastructure for the IRC’s offices in the US and around the world, including many technologically challenging locations.
    Job Overview/Summary: The Senior Helpdesk Technician – Team Lead will provide support to our end-users globally, and handle escalations from tier 1 and tier 2 support, with the location in Nairobi, Kenya. Daily tasks may include though are not limited to:
    Incident response, monitoring, investigation, project implementation, as well as operational support.
    Document ServiceDesk activities, identify problem areas, document resolutions, and devise and deliver solutions.
    Provide resolution of potential and actual service problems; escalation to tier 3 support and troubleshooting.
    Create problem tickets and follow through until resolved.
    Monitor ServiceDesk matrix, and work with Service Desk Manager toward continues improvements.
    Schedule and plan resources in coordination with Service Desk Manager.
    Mentor and supervise less experienced team members and engage in staff training and development.
    Assist in the development, monitoring, and enforcement of knowledgebase that outline how problems are identified, documented, assigned and corrected.
    Major Responsibilities
    Customer Service and Communication Demonstrate an ability to communicate technical terms, IRC IT policies to end users in a service-oriented fashion.
    Provide exemplary customer service across all levels of the organization, ensuring service is timely and accurate on daily bases.
    Provides technical advice and guidance to technicians relative to problems involving technical user issues.
    Troubleshoots and restores routine technical service and equipment troubles by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures.
    Technical Skills
    End User Device administration/configuration/support/troubleshooting.
    Use of tools and utilities: Responsible for the implementation, installation, maintenance and support of End User Infrastructure.
    Support equipment, software and connectivity for PDAs, PCs Macintosh and Windows workstations, printers, LAN, AV, Video conferencing, telephone.
    Responsible to implement known solutions to software and hardware problems and perform basic troubleshooting in their area of expertise.
    Design technical solutions for modules of a project, or to resolve most problems and select appropriate work procedures or approaches to address technical challenges.
    Conduct complete diagnostics of most business problems; anticipates implementation obstacles.
    Assist in of new technologies and other related tasks as needed.
    Administrative Tasks & Record Keeping Investigates and coordinates the resolution of potential and actual service problems and ensures that incidents and requests are handled within SLA and in professional, efficient and knowledgeable manner within SLA.
    Monitor and analyze service request/incident trends, anticipate potential problems for proactive resolution in ServiceNow and provided reports as requested.
    Recruit, train and support help desk representatives and technicians
    Manage the HelpDesk team in Nairobi and participate in performance evaluations.
    Log real time written journal entries documenting actions taken on all ticket requests, conforming established service levels agreements.
    Manage IT inventory, licenses, services, and support incidents.
    Create and validate knowledgebase articles and user documentation.
    Mentoring Mentor and supervise less-experienced staff with responsibility for their technical development, including internship programs.
    Provide statistical and performance feedback and coaching on a regular basis to team members.
    Participate in Performance Management Reviews and report any problematic issues.
    Work with manager and team mates to put the new process in place and follow through to ensure adoption.
    Key Working Relationships
    Position Reports to: Senior Manager Service Desk
    Position directly supervises: Team Members in Nairobi
    Indirect Reporting
    Director Network Operations, Senior Director, Technology Shared Services
    Other Internal And/or External Contacts
    The technician will work independently and, in collaboration with the team. He/she will interact with vendors as needed.
    Internal: Team Leads, Technicians, System Engineer, Desktop Engineer, Network Engineers, Knowledgebase Manager, Project Managers
    External: Vendors: Phone vendor, Printer Vendor, MAC support, Microsoft Support, and other as needed.
    Qualifications
    Education: College degree or equivalent certification
    Certificates or Licenses: A+ Certification, Network+ (CompTIA), ITIL
    Work Experience
    2-3 years of experience in help desk/desktop support position
    Excellent consultative and communication skills, analytical ability, decisiveness, strong judgment, and the ability to work effectively with clients, IT management, staff and vendors.
    Strong organizational skills, able to prioritize and multitask.
    Strong interpersonal skills and customer service skills.
    Ability to work collaboratively in a team environment.
    Must be dependable and have excellent written and verbal communication skills.
    Ability to interact with various levels of employees, and expertise throughout the organization, VIP support included.
    Requirements
    Windows 10, MAC support a plus
    Active Directory and ADManager Plus
    PowerShell
    Network experience (TCP/IP, DNS, DHCP, VPN etc.)
    Office 365
    KACE 1000/2000
    Sophos
    Proofpoint
    Working Environment: The position will work in the Nairobi, Kenya and is expected to be on-site; working from hom on as needed bases. Standard office work environment.
    The IRC and IRC workers must adhere to the values and principles outlined in IRC Way – Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.
    IRC et les employés de IRC doivent adhérer aux valeurs et principes contenus dans le IRC WAY (normes de conduite professionnelle). Ce sont l’Intégrité, le Service, et la Responsabilité. En conformité avec ces valeurs, IRC opère et fait respecter les politiques sur la protection des bénéficiaires contre l’exploitation et les abus, la protection de l’enfant, le harcèlement sur les lieux de travail, l’intégrité financière, et les représailles.

    Apply via :

    rescue.csod.com

  • Immunization and Integration Officer

    Immunization and Integration Officer

    Requisition ID: req9432
    Employment Category: Fixed Term
    Employment Type: Full-Time
    Open to Expatriates: No
    Location: New York, NY HQ USA
    Job Description
    This position will be based in New York or Nairobi.
    The IRC’s vision is to lead the humanitarian field by implementing high-impact, cost-effective programs for people affected by crisis and by using our learning and experience to shape policy and practice. To achieve that vision, the IRC’s Program Quality Unit (PQU) provides technical assistance to IRC’s country program staff and shares what we learn to influence policy and practice.
    The Program Quality Unit has three central objectives that we work towards:
    Guide program design to achieve outcomes by incorporating the best available evidence
    Build technical capacity of country program staff to implement, measure and continuously improve programs
    Influence the IRC, peer agencies and donors to use proven interventions and generate new evidence to achieve change in peoples’ lives
    The Program Quality Unit is comprised of seven technical Units, all of which have deep expertise in their respective sectors: Education, Economic Wellbeing, Gender Equality, Governance, Health, Violence Prevention and Response, and Research Evaluation and Learning (REL).
    The health technical unit is organized in four sectors; primary health, reproductive health, environmental health and nutrition. The structure emphasizes a clear division of roles between technical assistance core and important functions versus other specialized support/thought leadership functions in order to best meet the needs of country programs and regions. In 2017, the health technical unit supported programming in 6 regions and 27 countries.
    Position Scope
    This position is responsible for providing technical support to the Philips Foundation funded TU-led child health project that will be implemented in Uganda and Chad.In addition, this position will be responsible for supporting selected country programs on IRC’s work in child health- i.e. IMNCI, iCCM and immunization. The position will provide the technical assistance and oversight necessary for strategic, TU-led projects—including considerable research and/or evaluation components focused on improving child health outcomes.
    Specific Responsibilities
    It is expected that the Child Health Officer will spend at least 75% of their time providing technical support to TU-led projects. The remaining 15% of their time will be focused on the provision of technical support to improve the quality of country-led child health programming, in close collaboration with Primary Health Care Technical Advisors (PHC TAs).
    Thought Leadership
    The Officer’s specific responsibilities are as follows:
    Identify and/or develop global tools/resources/curricula in collaboration with PHC TA for Great Lakes relevant for quality child health programming and research.
    oWork with PHC TAs, and country program staff when applicable, to operationalize these tools/resources/curricula.
    Represent IRC at targeted conferences and support development of specific publications related to Philips and other child health projects (issues papers, technical documents, presentations and peer-reviewed articles) relevant to advancing IRC’s mission and strategy, related to child health program strategies and research results.
    TU-led Project Coordination
    Engaging in program design and business development
    Support efforts related to proposal development, including:
    oSupport writing of technical narrative, when necessary.
    oIndicator and output/outcome selection.
    oCoordination of budget development.
    oDetermination of role divisions among partners and sub-grants negotiation.
    oReview of final technical proposal, focused on intervention design and alignment to IRC’s outcomes.
    Project coordination/implementation
    Support recruitment of project staff and their onboarding.
    Support grant opening meeting activities.
    Oversee project implementation and quality of service delivery, including:
    oDevelopment of monitoring & evaluation plan and tools.
    oOversight of data analysis to inform periodic course correction along with PHC TA. For each country
    Coordinate with Health Unit Country Coordinators the technical assistance country programs receive.
    Ongoing remote support and regular field visits (i.e. facilitation of capacity building, quality improvement work streams, planning and preparatory efforts related to child health and program start-up/implementation).
    Representation and engagement
    Represent the project with Ministries of Health and other key technical stakeholders at global and national levels, as needed.
    Communicate with project donor(s) as necessary.
    Represent the project internally.
    oPromote project strategy and/or results for increased visibility opportunities and internal resources, where applicable.
    Core and Important Technical Assistance Responsibilities for Country-led Child Health Programming:
    Engaging in program design and business development
    Review and provide input on technical quality of proposals, at the request of PHC TA focal points, including review of child health interventions, results, indicators, and alignment to IRC’s outcomes.
    Building technical capacity of country program staff
    Conduct technical trainings and ongoing technical coaching for country program staff related to quality improvement.
    Supporting child health program implementation including supporting the quality improvement work stream
    Support rolling out of child health tools, monitoring of child health programs, etc. in Yemen, Chad, Uganda and other selected countries
    Knowledge Transfer
    Share latest relevant evidence and cross-context learning with PHC TAs, and country program staff when applicable.
    Qualifications
    Education: University degree in related field plus a post-graduate degree in Public Health or equivalent.
    Work Experience: Minimum 5 years in managing or providing technical assistance in the field of international public health and minimum 5 years direct experience supporting child health programs in several developing countries, preferably in Africa. Full-time field experience and experience in implementation of iCCM programs necessary. Strong experience in development of technical materials and monitoring and evaluation is highly desired.
    Demonstrated Skills And Competencies
    Demonstrated expertise in working with donors, project design, proposal development, and monitoring and evaluation, with the ability to turn concepts and strategy into measurable action. Able to work with remote, multi-cultural and multi-disciplinary teams. Strong interpersonal verbal and written communication skills and ability to facilitate collaboration. Ability to transfer technical knowledge and skills. Demonstrated commitment to renewing and maintaining with current best practices and evidence-based child health interventions.Additional competencies include:
    Experience working with ministries of health, international agencies and/or NGO public health programs in Africa and other developing countries.
    Knowledge of strategies for health systems strengthening to improve immunization, IMNCI and iCCM programming.
    Proven ability to independently assess child health programming needs and support stakeholders in the development and implementation of successful program interventions, including prior experience with: 1) national or sub-national child health planning; 2) capacity building for improved service delivery; 3) design of community-oriented strategies to increase coverage; 4) use ofchild health data for monitoring and decision making; and, 5) other actions to sustain quality child health services –(immunization, IMNCI and iCCM)
    Ability to work independently, and meet deadlines, with attention to detail and quality.
    Language Skills: Fluency in English required; proficiency in French and Arabic is desired/an advantage.
    Working Environment: Ability to travel 30% of the time. This position will be based in New York or Nairobi.

    Apply via :

    rescue.csod.com

  • Research, Evidence and Learning Manager_WISH2ACTION

    Research, Evidence and Learning Manager_WISH2ACTION

    JOB PURPOSE
    Reporting to the Senior WISH2ACTION Coordinator, the Research, Evidence and Learning (REL) Manager will be responsible for the development and oversight of all monitoring, evaluation and learning (MEL) activities taking place in the WISH2ACTION project in four countries- Somalia, South Sudan, Uganda and Ethiopia. The manager will be responsible to develop the IRC Learning agenda for IRC working in collaboration with the WISH Hub. Specifically, the manager will influence and impact the following key project areas; Lead on the development and implementation of a robust MEAL strategy for WISH 2 Action in line with the IRC Good and Great standards; Coordinate Research, Evidence generation and learning in the 4 WISH2ACTION implementing countries and the region; Develop knowledge content to inform programming, advocacy and fundraising and Training and Support WISH2ACTION learning strategies. The Manager will ensure that the Project MEAL is in line with the DFID and IPPF terms and conditions and that IRC achieves its “Global Goods” deliverables in the project. The M&E Manager will also take an active role in adaptive management through active participation in stakeholder, learning and work planning meetings.
    KEY TASKS

    Generation of Evidence and Learning.
    The post will assume overall responsibility for coordinating and compiling organisational project evidence for our key internal and external audiences, reporting and advocacy work.
    Provide technical assistance to country offices to enable them to collect, analyse and generate evidence from the WISH2ACTION project for national and regional advocacy and programme development
    To provide support to country programs to implement integrated program monitoring activities with a focus on effectiveness and outcome reporting and reflective processes.
    In collaboration with MEL Coordinators, Regional and Global research colleagues and Country Offices, design Innovative and participatory monitoring and evaluation methodologies and tools to assess outcomes and impact of the project.
    Support effective management of data towards evidence emerging from program monitoring and evaluation as well as support effective utilisation of the IRC’s project cycle meeting approach.
    Facilitate review and harmonisation of tools for data collection to help demonstrate Sex, Age and Disability disaggregation in a manner that facilitates inclusion and demonstrates the impact of the WISH2ACTION project among its target beneficiaries.
    Facilitate cross learning within IRC WISH countries and with other external learning bodies through exchange visits, conferences, webinars etc.
    Support the Technical Unit and the WISH country programs engagement with the IRC Global and WISH Hub knowledge platforms to facilitate online sharing of knowledge exchange and collaborative learning across the WISH countries and the WISH Consortium.
    Support and work with the Cross Organisational MEAL Community of Practice (COP) to promote effective internal communication, stronger awareness of demonstrating and using results.
    Coordinate Research and Partnership for MEAL:
    Coordinate various research carried out by IRC WISH2ACTION country programs
    Represent IRC in the WISH2ACTION Hub and Consortium third party research and ensure IRC’s meaningful contribution to these processes e.g. Third party engagement with ITAD and OPM
    Identify and support the development of relevant research and analytical skills including practical use of mobile technology methods for staff in order to build organisational capacity for impact monitoring and assessment.
    Work with the Research and Evaluation Unit to identify strategic partnerships with academic and research institutions to enhance overall country program MEL capacities and collaborations (using IRC’s PEERS methodology)
    Represent IRC in relevant external meetings and engage with the WISH Hub , WISH Consortium and WISH Third Party Monitors to increase the capacity of the country programs and project to effectively demonstrate results and learning.
    Develop/ Adapt and Implement a WISH2ACTION learning and Research Strategy
    Lead the development or adaptation of the Monitoring Evaluation and Learning Plan (MEAL) and update as necessary throughout the life of the project
    In close collaboration with the IRC Regional Measurement Action Coordinator, undertake analysis and review of the current learning strategies within IRC WISH community e.g. drawing on learning from IRC global thematic learning groups and learning hubs on our IRC network platform.
    Develop a focussed learning and research strategy on 2-3 focussed themes within WISH and roll out the same in WISH2ACTION country projects.
    Lead in the development and finalisation of WISH2ACTION project narrative reports including the “Stories of Change” for submission to the WISH HUB and ensure they are of required quality and are timely.
    Coordinate the collection and publishing of an internal quarterly WISH newsletter working with both WISH regional and country programs.
    Other
    Conduct any other duties assigned to support WISH2ACTION project management

    Qualifications

    Degree (in statistics, economics, research or other relevant social science), equivalent qualifications or evidence of equivalent research and analysis experience
    At least five (5) years of experience designing and implementing MEL systems, specific to the roles above preferably in reproductive health programs/ humanitarian setting.
    Experience with MEL on Reproductive Health programs preferred.
    Advanced quantitative or mixed methods research skills, including ability to review and critically appraise data and empirical literature.
    Professional proficiency in English required
    Computer literacy and competency in use of Microsoft Office software

    SKILLS

    Ability to develop and utilise appropriate methods and tools to support high quality research and analysis.
    Well-developed skills in managing and delivering a range of research and development projects, including effective and efficient resource allocation.
    Excellent organisational and planning skills, including programme, resource and performance management.
    Ability to work under own initiative with a proactive approach to problem solving.
    Strong communication and interpersonal skills with the ability to engage a range of diverse audiences, stakeholders, funders and partners.
    Strong people management skills, including developing and motivating direct reports, colleagues and consultants.
    Proven skills in writing for and speaking to a range of audiences to ensure impact, including making empirical data accessible for different audiences, and in using different channels and media.
    Strong interpersonal skills, self-motivated and result-driven, with ability to effectively build and manage networks and relationships for program promotion and issue-resolution
    Ability to independently and proactively work as a team member with minimum day-to-day oversight

    Desirable Knowledge and experience

    Experience in delivery large evidence syntheses (e.g. literature reviews and systematic reviews).
    Advanced knowledge and experience of a range of analytical and evaluation techniques, including impact evaluation.
    Proven track record in delivering research projects to meet funders’ requirements, including to time and quality expectations, within budget.
    A clear understanding of project management processes and the importance of clear project/ performance management frameworks.
    Experience in developing research proposals.
    5. WORKING ENVIRONMENT
    Standard office environment
    Occasional travel to WISH countries

    KEY CONTACTS

    Internal Contacts:
    Country Monitoring and Evaluation and Technical Coordinators
    Regional Measurement Action Coordinator
    IRC Global R&E team
    IRC Communication team members
    External Contacts
    IPPF Evidence and Learning Team

    Third Party Monitor organisations
    The IRC and IRC workers must adhere to the values and principles outlined in IRC Way – Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.
    IRC et les employés de IRC doivent adhérer aux valeurs et principes contenus dans le IRC WAY (normes de conduite professionnelle). Ce sont l’Intégrité, le Service, et la Responsabilité. En conformité avec ces valeurs, IRC opère et fait respecter les politiques sur la protection des bénéficiaires contre l’exploitation et les abus, la protection de l’enfant, le harcèlement sur les lieux de travail, l’intégrité financière, et les représailles.

  • Technical Specialist, Governance

    Technical Specialist, Governance

    Job Summary
    Qualifications
    Work Experience:

    A minimum of 5 years’ experience in designing, implementing and/or managing governance related programs is required, preferably within a humanitarian, international development setting
    A proven track record and with at least 3 years of field based experience working in the DRC
    Applied experience of governance work in health, education or other basic services an advantage
    Prior experience providing technical advisory support
    Experience in strategy development and working across sectors or disciplines is highly desired

    Education:
    Master’s/post-graduate degree in public administration, political science, international development, economics or other relevant field.
    Responsibilities

    Guiding program delivery:
    Support country program staff tdeliver programs and projects in the DRC, ensuring that they are:
    Aligned with the IRC’s Global Strategy, which includes supporting country program staff with contextualizing outcomes and the theories of change, and selecting interventions based on the best available evidence and the local context;
    Responsive to client needs and preferences
    Based on sound context and gender analysis
    Specifically support the design, implementation and evaluation of key project deliverables such as:
    Project Conflict Sensitivity and DnHarm Implementation Strategy which includes
    Update the Conflict Sensitivity Analysis
    Deliver Training of Trainers on DnHarm and Conflict Resolution techniques
    Project community engagement strategy as it relates tsocial accountability techniques
    Building technical capacity of country program staff tensure ongoing program quality and innovation:
    Work with country program colleagues thelp analyze data that inform periodic review and course correction as-needed
    Share cross-context learning with country program staff across the region
    Conduct technical training and ongoing technical coaching for country program staff, including on IRC outcomes, theories of change, evidence and indicators
    Review and share program-specific tools / resources / curricula and work with Technical Unit specialists tcontextualize and adapt global and country-specific materials
    Support senior country program staff recruitment and onboarding.

  • Sr. Research Uptake Advisor

    Sr. Research Uptake Advisor

    Job Description

    This position is open to Washington DC (preferred) / New York / Nairobi.

    The IRC’s vision is to lead the humanitarian field by implementing high-impact, cost-effective programs for people affected by crisis and by using our learning and experience to shape policy and practice. To achieve that vision, the IRC’s technical units provides technical assistance to IRC’s country program staff and shares what we learn to influence policy and practice.

    The technical units have three central objectives that we work towards:
     Guide program design to achieve outcomes by incorporating the best available evidence
    Build technical capacity of country program staff to implement, measure and continuously improve programs
    Influence the IRC, peer agencies and donors to use proven interventions and generate new evidence to achieve change in peoples’ lives
    The Research and Innovation Department (Airbel Impact Lab) supports the various technical units across the IRC to conduct or backstop research studies and innovation projects, and also leads initiatives that provide resources for country programs to design and implement programs based on existing evidence.
    Health Technical Unit
    The Health Technical Unit is organized in four sectors; primary health, reproductive health, environmental health and nutrition. The structure emphasizes a clear division of roles between staff focusing on comprehensive technical assistance to countries and staff providing specialized support and thought leadership. In 2017, the Health Technical Unit supported programming in 6 regions and 27 countries.
    Health Systems Research Programme Consortia (RPC)
    The IRC is expected to receive funding to lead Ensuring Quality Access and Learning (EQUAL) for Mothers and Newborns in Conflict-Affected Contexts Consortium, a research consortium funded through DFID’s ‘Filling the Gaps in Evidence: Building Stronger And More Resilient Health Systems Research Programme Consortia (RPC)’ mechanism. The IRC-led RPC aims to produce high quality evidence that improves the health of the poorest and most vulnerable people in developing countries. The IRC is partnering with Institute of Human Virology Nigeria, Johns Hopkins Center for Humanitarian Health, Somalia Disaster Resilience Institute, Sudd Institute (South Sudan), and Université Catholique de Bukavu (DRC).
    Major Responsibilities
    The Sr. Research Uptake Advisor is an essential part of the research team leading this consortium. The purpose of this role is to maximize the impact of the research generated by the program; to develop implementation- and policy-influencing strategies linked to research results that will alter humanitarian practice to better improve maternal and neonatal health.

    Develop, implement, monitor and evaluate a Research Uptake strategy which will enable the research findings to be taken up by decision-makers and used to achieve positive development outcomes.
    Systematically identify and engage potential users of, and those interested in, the research throughout the program period at the sub-national / national / internationallevels.
    Support in-country counterparts to develop and execute context-specific research uptake
    Seek out opportunities for engagement with decision-makers, such as online debates, meetings andconferences
    Assist the consortium management team in identifying decision-maker needs, through working with target audiences to assess the decision-making context and researchpriorities
    Assess and help build the capacity of consortium partners to communicate research findings appropriately
    Coordinate between research projects to ensure effective communication of research findings
    Develop and disseminate a range of products to communicate the research findings and their policy implications;
    Support the researchers in preparing papers forpublication
    Help synthesize research findings into short, relevant briefs for policy makers
    Proactively work with target audiences to find ways of meeting their needs for research evidence and how best to communicate withthem

    Qualifications
    Minimum Requirements

    Strong skills in communicating scientific / development research to non-research audiences
    Knowledge of the policy and practice environment and current debates within the global health researchdiscipline
    Demonstrable understanding of the broader RU theory of change i.e. the barriers to uptake experienced by decision-makers as well as the challenges of communicating research
    Skills in developing a range of outputs for communicating research – in print, electronic and face-to-faceformats.
    Strong interpersonal and communication skills including an ability to communicate effectively with staff at all levels and acrossregions/countries
    Skills in developing and delivering research uptakestrategies
    Entrepreneurial ability to find relevant ways of engaging with a variety ofaudiences.
    Strong analytical, writing, presentation and networkingskills
    Skills in providing technical support to southern researchers
    Familiarity with Web technologies and online socialmedia
    Skills in proofreading and copyediting
    Skills in organizing and conveningmeetings
    Strong networking skills and ability to work with a range of stakeholders including donors, government officials, research organizations, non-governmental organizations and the privatesector.
    Degree (minimum BA) or equivalent experience in public health;
    Excellent communication and interpersonal skills, including the ability to effectively manage a variety of relationships in a multiculturalenvironment;
    Demonstrated ability to collaborate equally effectively with colleagues in ‘remote’ and diverse teams, including as team leader forproposals;
    The ability to work productively and accurately while under pressure in a fast-paced, demanding environment;
    Flexible work attitude: the ability to work in a team environment and independently and ability to meet unexpecteddemands;
    Ability to work as part of a team as well as on owninitiative.
    Ability to multi-task and prioritizeeffectively

    Experience

    Experience of working in development and/or humanitarian contexts, preferably for an INGO or international organization (e.g. UN, major donor)
    6-8 years of professional experience working in roles relevant to the requirements

    Preferred Requirements

    Global health research experience/familiarity strongly preferred
    Masters in Public Health
    Skills in web page design andmaintenance
    Experience of working with themedia
    The ability to work (read and write) inFrench
    Background in maternal and neonatal health

    Working Environment
    Ability to travel internationally (up to 20% of time)

  • Clinical Officer-TB/HIV

    Clinical Officer-TB/HIV

    Job Description
    Under the supervision of RH/HIV/CHP Senior officer has overall responsibility of TB care and treatment. HIV Testing Services, Linkage to Treatment and Comprehensive Care for HIV positive clients. Planning, implementation, evaluation and management of the IRC TB and HIV program. 
    Key Responsibilities
    Program Management

    Overall, In charge of TB/HIV Department.
    In coordination with the RH/HIV/CHP Snr. Officer, formulate TB/HIV clinic department goals, objectives and intervention strategies and participate in the budgeting process.
    Ensure that all TB/HIV department activities are implemented as outlined in the grants and all objectives highlighted are met.
    Coordinate all TB/HIV referrals as per the MOH/UNHCR guidelines and act as the focal point for all TB/HIV clinical related activities.
    Review the program activities and priorities on a regular basis updating the RH/HIV/TB/CHP Snr. Officer on gaps and/or provide recommendations on how to improve quality of services.

    Human Resource

    Technical and administrative supervision of all TB/HIV department staff, both National and Refugee.
    As in-charge of the TB/HIV department, provide technical and administration work guidelines in collaboration with the RH/HIV/CHP Snr. Officer.
    Management of staff leave plans within the program to ensure continuous program coverage.

    Program Activities

    Overall responsible for the day-to-day running of the TB/HIV department including clinical assessment and management of TB/HIV/Key Population patients, conducting daily ward rounds in the TB ward, coordinating TB/HIV patients follow up with CHP and CHWs  attached to TB/HIV department.
    Provide technical support to the TB/HIV programs through running the Comprehensive Care Clinic (CCC), TB Clinic and supporting in the clinical management of Key Population persons.
    Keep a complete and accurate inventory of medicines and supplies at the TB/HIV department, monitor and supervise their usage and in liaison with the National TB and Leprosy Program (NLTB) and County HIV Coordination offices also ensuring that there are no stock outs.
    Provision of Community Health Education on the prevention, case definitions and treatment of TB in Hagadera Refugee Camp.
    Support, Supervise and offer HIV Testing Services (HTS) and Linkage to Treatment and Care by optimizing access to testing and treatment services in Hagadera Hospital and Health posts.
    Offering the 8 Standard Package of care for PLHIV; Antiretroviral therapy, PHDP, GBV & Health education and counselling, Screening and prevention of specific OIs, Reproductive Health Services, Screening and management of NCDs, Mental health Screening and management, Nutrition services and Prevention of Other infections.
    Offer TB/HIV co-infection prevention and management.
    Offer HBV/HIV and HCV/HIV co-infection prevention and management.
    Provide ARVs for post-exposure prophylaxis (PEP).
    Maintaining HIV/TB programme Monitoring and Evaluation by ensuring the availability, training and proper use of M&E Tools.

    Reporting and Coordination

    Submit weekly/monthly/Quarterly   TB /HIV reports to the M&E department.
    Submit monthly consumption reports to the County TB and HIV Coordinators, and RH/HIV/TB/CHP Snr. Officer.
    Ensure all the relevant TB/HIV department reports are submitted to the relevant authorities including UNHCR, MOH and IGAD in a timely manner.
    Keep the RH/HIV/TB/CHP Snr. Officer informed of all developments and issues through situation reports.
    Liaise with the County TB and HIV Coordinators, NLTP and NASCOP to ensure that patients are managed appropriately according to the latest WHO/MOH protocols and guidelines.
    Represent IRC at TB/HIV Coordination forums in Daadab IPs meetings, UNHCR, MOH and others as delegated by the RH/HIV/TB/CHP Snr. Officer.
    Provide linkages on TB & HIV in IRC Hagadera and other agencies in Dadaab refugee camp.

    Integration, Networking

    Explore opportunities of enhanced integration with the Women Protection and Empowerment (WPE) program, General Clinical Service program, Safe programming, Nutrition and CHP for maximum output.
    With support from the RH/HIV/TB/CHP Snr. Officer, identify and utilize networking and linkages opportunities which are beneficial to the community.

    Others

    Any other duties as assigned by the supervisor.

    Key Result Areas

    Quality TB/ HIV services provided at the IRC health facilities in Hagadera with no staffing or supplies interruption.
    Timely submission of reports internally and externally to MoH and donors.
    Effective coordination between TB/HIV program and other IRC programs in Hagadera.
    IRC actively participates in TB Coordination forums.

    Qualifications

    Diploma Clinical medicine and surgery with more than 2 years relevant experience in TB and HIV management and broad understanding of TB/CCC programming in clinical set ups.
    Registered by the Clinical officers’ Council of Kenya.
    Training and experience in HIV Testing services, Treatment and Care, Prevention of mother to child transmission, TB and HIV coinfection management. TB prevention and treatment.
    Must be a strong team player and able to work with minimal supervision.
    Ready to work in difficult environmental conditions
    Must have cognate skills in computer appreciation.
    MUST possess a high level of integrity and with good interpersonal skills.
    Experience working in a Non-Profit Organization is an added advantage
    Flexibility at work and cultural sensitivity.
    Please make sure to include copy of Certificate of Good Conduct in your application.

    Standards of Professional Conduct: The IRC and IRC workers must adhere to the values and principles outlined in the IRC Way – Code of Conduct.  These are Integrity, Service, and Accountability.  In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Harassment-Free Workplace, Fiscal Integrity, Anti-Retaliation, Combating Trafficking in Persons and several others.
    Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowance.
    Kenyan nationals are encouraged to apply.  International allowances are not available for this position. Salary and employee benefits are compliant to the Kenyan NGO Sector. 
    IRC is an Equal Opportunity Employer and considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status or disability.
    Disclaimer:
    Please take note that International Rescue Committee (IRC) does not ask for any fees in connection with its recruitment processes.

  • Researcher, Maternal and Neonatal Health Locum Clinical Officer

    Researcher, Maternal and Neonatal Health Locum Clinical Officer

    Job Description
    This position is open to Washington DC (preferred) / New York / Nairobi.
    The IRC’s vision is to lead the humanitarian field by implementing high-impact, cost-effective programs for people affected by crisis and by using our learning and experience to shape policy and practice. To achieve that vision, the IRC’s technical units provides technical assistance to IRC’s country program staff and shares what we learn to influence policy and practice.
     
    The technical units have three central objectives that we work towards:
    1) Guide program design to achieve outcomes by incorporating the best available evidence
    2) Build technical capacity of country program staff to implement, measure and continuously improve programs
    3) Influence the IRC, peer agencies and donors to use proven interventions and generate new evidence to achieve change in peoples’ lives
    The Research and Innovation Department (Airbel Impact Lab) supports the various technical units across the IRC to conduct or backstop research studies and innovation projects, and also leads initiatives that provide resources for country programs to design and implement programs based on existing evidence. 
    Health Technical Unit
    The Health Technical Unit is organized in four sectors; primary health, reproductive health, environmental health, and nutrition. The structure emphasizes a clear division of roles between staff focusing on comprehensive technical assistance to countries and staff providing specialized support and thought leadership. In 2017, the Health Technical Unit supported programming in 6 regions and 27 countries.
    Major Responsibilities
    The MNH researcher will run and backstop field-based health implementation / operational research studies focused on MNH in low-income, conflict-affected contexts.  It is expected that the researcher has the capacity to independently lead research projects (equivalent of assistant professorship or above).  Their responsibilities will mainly be split across two major projects.
    45%: Health Systems Research Programme Consortia (RPC)
    The IRC is expected to receive funding to lead Ensuring Quality Access and Learning (EQUAL) for Mothers and Newborns in Conflict-Affected Contexts Consortium, a research consortium funded through DFID’s ‘Filling the Gaps in Evidence: Building Stronger And More Resilient Health Systems Research Programme Consortia (RPC)’ mechanism.  The IRC-led RPC aims to produce high quality evidence that improves the health of the poorest and most vulnerable people in developing countries. The IRC is partnering with Institute of Human Virology Nigeria, Johns Hopkins Center for Humanitarian Health, Somalia Disaster Resilience Institute, Sudd Institute (South Sudan), and Université Catholique de Bukavu (DRC).  The objective of this project is to produce rigorous, operationally relevant research and evidence to improve maternal and neonatal health in low-income, conflict-affected contexts.  This project will produce evidence that is accessible to decision-makers influencing strategic investment, policy and programming to improve MNH, at the national and global level.  The research under this opportunity includes topic areas such as operational research on community-based MNH service delivery, national health policy analysis around MNH, and MNH quality of care assessments in primary health facilities, and the MNH Researcher will be expected to lead or backstop several research workstreams under this consortium.
    30%: Health systems strengthening research around MNH
    The IRC’s Health and Governance Units have been exploring participatory mechanisms to improve accountability and strengthen systems in health facilities in fragile and conflict-affected contexts.  The health researcher will be expected to lead a research study examining such mechanisms, and manage relationships with an academic partner and IRC’s relevant country program. 
    15%: Business development
    The MNH Researcher will be expected to develop and submit proposals around IRC’s priority research questions in MNH, as well as in sexual and reproductive health. 
    10%: Other research backstopping
    The MNH Researcher may be asked to backstop IRC’s health research projects outside of the MNH content area. 
    Qualifications
    Minimum requirements

    Education: PhD in public health or equivalent
    Work Experience: At least 5 years’ experience in public health, and at least two years in developing countries and relevant research
    Field Experience: At least one year field research experience in humanitarian or low-resource setting, with demonstrated experience in leading their own research
    Technical Expertise: Demonstrated technical expertise in conducting research including both qualitative and quantitative research methods with experience in more than one of the following areas: maternal and neonatal health, reproductive health, health systems strengthening. Experience training and supervising field teams, project management, and history of publication of results.
    Team work: Able to work with remote, multi-cultural, and multi-disciplinary teams
    Communication Skills: Excellence in writing and presentation
    Training Skills: Able to transfer technical knowledge and skills
    Willingness to travel to fragile / conflict-affected contexts. 
    Language Skills: English required, and French proficiency strongly preferred

    Work Environment: Expected Travel 30% of the time.

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  • Business Analyst – ServiceNow

    Business Analyst – ServiceNow

    Requisition ID: req8827

    Employment Category: Regular

    Open to Expatriates: No

    Location: Nairobi, IHUB, Kenya

    Job Description

    Job Overview/Summary:

    The Business Analyst – ServiceNow at the IRC will provide support for operations and projects related to ServiceNow development. The candidate must possess excellent interpersonal skills, and the ability to work well in a diverse, multicultural environment.

    The position will focus on operational support for Tier 1 tickets related to the system, system documentation, and requirements gathering.

    Major Responsibilities

    Primary responsibilities include but are not limited to:

    Provide L1 end-user support for ServiceNow related issues, escalating to the Business System Manager as needed
    Produce documentation necessary to facilitate usage of application; including user and admin guides
    Help develop and produce actionable reports to be used for trend and performance analysis
    Collaborate with stakeholders to gather and document solution requirements
    Implement minor system configuration changes

    Key Working Relationships

    Position Reports to: Business System Manager

    Position directly supervises: Non-managerial position

    Other Internal And/or External Contacts

    Internal: Application users and system stakeholders

    External: Software and system vendors

    Qualifications

    Experience Requirements

    Minimum of 2 years of IT and business/industry work
    Direct experience using ServiceNow or comparable system

    Knowledge And Skill Requirements

    Strong written and oral communication and interpersonal skills
    Strong sense of customer service
    Knowledge of ServiceNow including Knowledge, Reporting, Incident/Problem/Change
    Works well with others in an integrated team environment
    Fast and independent learner
    Intercultural competence
    Self-motivated and a problem solver
    Strong computer literacy, including proficiency in Microsoft Office 2013 and Office 365
    Knowledge of Service Delivery and ITIL best practices

    Preferred Additional Qualifications

    Associate’s degree in computer science, information systems, business administration, or related field; or equivalent work experience
    Knowledge of Agile development methodology a plus
    ITIL Foundations certification a plus
    Experience with JavaScript a plus

    Working Environment

    The position will work in the Nairobi, Kenya iHUB location and is expected to be on-site
    Standard office work environment

    The IRC and IRC workers must adhere to the values and principles outlined in IRC Way – Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

    IRC et les employés de IRC doivent adhérer aux valeurs et principes contenus dans le IRC WAY (normes de conduite professionnelle). Ce sont l’Intégrité, le Service, et la Responsabilité. En conformité avec ces valeurs, IRC opère et fait respecter les politiques sur la protection des bénéficiaires contre l’exploitation et les abus, la protection de l’enfant, le harcèlement sur les lieux de travail, l’intégrité financière, et les représailles.