Company Address: Address International House, Mama Ngina Street P.O. Box: 57776 – 00200, Nairobi,Kenya
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Information Systems Auditor
Job Summary: The Information Systems Auditor will be responsible for evaluating and improving the effectiveness of our information systems, security protocols, and compliance with regulatory requirements. This role involves conducting audits, assessing risks, and providing recommendations to enhance system integrity and security. Key responsibilities and accountabilities: Audit Planning and Execution: Plan and execute comprehensive audits…
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Quality Auditor Executive
Job purpose: This role is expected to ensure the effectiveness, compliance, and continuous improvement of our QMS, aligning with the highest standards of quality in the ICT industry. Key responsibilities and accountabilities: Planning and executing comprehensive audits of information systems/processes as per audit schedules to assess the compliance and effectiveness of the ISO 900 QMS.…
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Customer Experience Executive _ Outbound Business Partner Management & Culture
Job Purpose The Customer Experience Executive is responsible for driving customer-centric initiatives to enhance the overall customer experience and satisfaction through actively engaging the customer throughout their lifecycle, to ensure the customers’ needs are met and exceeded. Key Responsibilities & Accountabilities Outbound Campaigns: Undertake outbound campaigns to existing and potential customers to gather feedback, address…
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Quality Auditor Executive
Job purpose: This role is expected to ensure the effectiveness, compliance, and continuous improvement of our QMS, aligning with the highest standards of quality in the ICT industry. Key responsibilities and accountabilities: Planning and executing comprehensive audits of information systems/processes as per audit schedules to assess the compliance and effectiveness of the ISO 900 QMS.…
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Customer Experience Executive _ Outbound Business Partner Management & Culture
Job Purpose The Customer Experience Executive is responsible for driving customer-centric initiatives to enhance the overall customer experience and satisfaction through actively engaging the customer throughout their lifecycle, to ensure the customers’ needs are met and exceeded. Key Responsibilities & Accountabilities Outbound Campaigns: Undertake outbound campaigns to existing and potential customers to gather feedback, address…
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Business Development Officer
Job purpose: To grow Smart’s customer base by selling Smart’s products & services through identifying leads, educating prospects and closing on all identifies prospect customers within agreed timelines. Job Summary: The Business Development Officer will ensure business growth through participating, directing and managing business development sales activities to ensure sales are closed in accordance with…
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HR Shared Services Business Partner
The HR Shared Services Business Partner will play a critical role in providing efficient and effective HR services to employees and stakeholders across multiple countries. This position will be responsible for managing various HR administrative functions, recruitment, contracts management, end-to-end payroll processing, ensuring accurate and timely HR transactions, delivering exceptional employee service experience, and supporting…
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Head, Insurance Business
Job Summary: The Head, Insurance Business is a senior role in the business charged with overseeing all the strategic, operational, and financial performance of the organisation through visionary leadership and effective management of the Customer Relations team. The job holder will be responsible for the effective management of teams to ensure continuous growth of Smart…
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Regional Customer Experience Manager
Job Purpose: To position customer experience as a key lever to drive customer acquisition, retention, and brand evangelism, embedding customer centricity. Job Summary: The Regional Customer Experience Manager develops new strategies, methods, standards, tools, and techniques to deliver excellent customer experiences. The job holder is responsible for initiating programs that drive customer obsession to maximize…
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Customer Happiness Manager
Job Purpose: The customer Happiness Manager will be instrumental in helping strengthen customer operations, ensuring that Smart customers have an amazing experience and proactively increasing stakeholders’ satisfaction and loyalty; ultimately business growth and profitability. Key Responsibilities and Accountabilities: Customer Experience Measurement Measuring customer satisfaction through monthly surveys and gathering customers feedback. Analyzing customer feedback and…