Scope Of WorkIntegrity is looking to identify a Nairobi-based Programme Manager (PM) to take responsibility for logistical management and administration of the programme operations and systems. S/he reports to the Team Lead (TL), and coordinates closely with the Programme Director (PD) and HQ support team. On a daily basis, s/he has the delegated responsibility for the management and coordination of field operations activities, ensuring compliance with programme policies (including risk management, duty of care coordination and logistics, administrative and financial support, resource and performance management), and maintaining liaison with the HQ support team. During project implementation the PM is responsible for closely coordinating with the HQ Operations unit on any operational matters. He/she will specifically liaise with the HQ support team includes the Integrity Operations Manager, Finance Manager, and East Africa Project Officer – all of whom are based in London.Terms of referenceRegional office and personnel management (30% LoE)
Logistics and equipment
Establish and manage the Asset Register of all equipment, including loaning items to staff and consultants
Lead on procurement, ensuring application of Procurement Policy
Conduct bi-annual inventory audits of all assets
Office management
Develop, track, and reconcile a ground transportation system/approach for programmes
Coordinate and maintain the SIM/mobile plans for programmes
Administration and IT
Establish and maintain document management system (for example using Podio, Dropbox) for programmes.
Ensure all client deliverables are stored appropriately
Establish and maintain protocols for back-to-office reports (e.g. MOMs, field trip reports, etc.) to programme teams
Liaise with Integrity’s IT Manager (London-based), as needed, to address network issues
Personnel / Human Resources
Liaise with HQ Project Officers to manage logistics for visiting Integrity staff and consultants (incl. supporting accommodation, travel logistics, transport etc.)
Responsible for coordinating the inductions of programme consultants
Responsible for coordinating performance management in support of Line Managers and consortium partners of programmes
Operations management (50% LoE)
Security and operations
Monitor and assess local (NBO) and regional security situations, liaising with programmes teams and partners
Coordinate and manage all local (NBO) and regional security requirements in liaison with Integrity Operations Manager
Coordinate and update regional Risk matrix, in liaison with Integrity’s Operations Manager, PD, and TL
Track the safety of and ensure regular communication with local (NBO) and regionally-based personnel
Update the programme Standard Operating Procedures (SOPs) and track their application
Liaise with British High Commission, Integrity partners, as well as Integrity security and operations staff on behalf of programmes, as needed
Coordinate the delivery of all safety, security and operations protocol trainings for programme personnel
Budgeting and finance
Manage and forecast programme annual budget on a quarterly basis, with support of the PD
Coordinate programme cash requirements, working in coordination with the PD and TL
Establish and manage systems for client, consultant and partner input and output invoicing, in coordination with the PD
Establish and manage systems for budget tracking and reconciliation, with support of the PD
Manage Petty Cash
Services (20% LoE)
Delivery of milestones
Support the TL on monitoring workplans and identifying gaps for additional resourcing to deliver milestones for programmes
In consultation with the TL, coordinate internal and external quality assurance of key deliverables
Support the TL in maintenance of Contract Deliverable Matrix
Experience
Minimum five (5) years’ experience working in international environments, ideally in Horn of Africa region
Strong programme management background, including the coordination of multi-year prime contracts, with responsibilities in operations, logistics, finance, and/or administration
Experience of security and risk management is desirable
Competencies
Demonstrable technical skills in risk management, logistics, IT, finance and admin
Experience of research, monitoring and evaluation projects/programmes is desirable
Excellent communication skills
Proven writing aptitude
Languages
Written and oral fluency in English
Competency in Somali desirable
Company Address: Address Integrity Somerset House, Strand, London, WC2R 1LA
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Programme Manager, East Africa
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Design, Monitoring and Evaluation Manager
6-Months Full-Time Consultancy (with possible renewal)
Scope of work:
Integrity is hiring a consultant for six months (with possible renewal) to develop and support the growing DME service line in the East Africa region. The DME manager will be based in Nairobi.
The DME Manager will focus on high quality project delivery, client relations, proposal development, team management, quality assurance and methodological development. They will work flexibly across Integrity’s different services lines and departments.
The DME Manager will report to the Senior Services Manager in Nairobi. This position will be based in Nairobi with possible travel within the region (Kenya, South Sudan, Somalia, Tanzania).
Terms of Reference:
A. Technical M&E Adviser on an on-going DANIDA programme (25%)
Support the Team Leader to review and/or articulate the programme’s Theory of Change (TOC, Results Framework)
Support the Team Leader in conducting a mapping of existing monitoring frameworks, tools and results reporting requirements
Support the Team Leader in providing technical assistance to DANIDA & Partners to align their Results Frameworks.
Support the Team Leader on the Partner Engagement component of the project. That will include, in particular:
Review and identify strengths and weaknesses in Results Frameworks (i.e. results reporting) and M&E practices/systems;
Support the organisation and moderation of workshops with partners and the Danish Embassy throughout the course of the project
Provide ad hoc technical input and support the Team Leader, as needed
B. Other Project implementation (25%)
Deliver technical inputs on projects in the region, including research and M&E design, data analysis, and report writing.
Contribute to the delivery of contracted work through project management, including financial management, data management, client management and coordination of delivery efforts
Manage relationships with client representatives in the region
C. Project development (30%)
Contribute to the development of proposals of varying sizes within the service line, and assist in the development of other services line’s proposals on an as-needed basis
Provide technical inputs on DME methodologies for technical proposals
Development of appropriate field budgets for project proposals and during project inception
Development of appropriate schedules and planning logistics for project delivery
D. Consultant Management (10%)
Manage engagement with key DME consultants, build good relations with them and engage them on projects
Identify new consultants for the region with the appropriate technical, management and technical skills to deliver Integrity’s growing portfolio of work. Conduct interviews with shortlisted consultants to assess competencies, build their profile and establish areas of collaboration.
Grow and nurture the bench of consultants by keeping their profiles up-to-date on our CRM system, and developing a comprehensive understanding of existing capacity in relation to upcoming opportunities
E. Business Development (10%)
Expand Integrity’s client base through existing relationships and development of new client contacts
Generate opportunities for further work through high quality delivery and constructive client dialogues
Explore upcoming opportunities not yet tendered through effective prepositioning with potential primes and other relationships
Education and Experience:
The candidate will have:
A Master’s degree in relevant discipline from a recognised institution
5+ years of experience designing, monitoring and evaluating development, governance and humanitarian programmes, preferably with experience working with DANIDA and DFID
Prior management experience, including managing local field teams in remote areas as well as managing M&E in multi-year projects
Established experience providing capacity development support to implementing partners on M&E systems
Established experience managing data quality assurance checks throughout data collection process, data cleaning and analysis of both quantitative and qualitative data
Experience designing and applying M&E systems and processes
Experience with quantitative and qualitative research method design and data analysis
Experience managing and working with international teams in different locations
Competencies:
The candidate will have:
Mandatory:
Knowledge of international best practices in M&E design and implementation
Demonstrated strong leadership skills and an ability to work well both independently and in teams
Demonstrated experience providing capacity development support on M&E systems and processes
Demonstrated project management skills, such as team, financial, and client management skills
Demonstrated ability to work under pressure and to tight deadlines
Demonstrated experience designing and applying quantitative and qualitative research methods
Expertise in qualitative and quantitative data analysis
Demonstrated personal commitment, flexibility, and efficiency
Desirable:
Expertise with quantitative data software, including SPSS and Stata
Experience with qualitative data software, including Nvivo
Languages:
Written and oral fluency in English
Language skills in Kiswahili, Arabic, and/or Somali desirable
Location: The candidate must be based in Kenya -
Third Party Monitoring Manager – Learning and Monitoring Programme Somalia
Overview of programme – LAMPS
The Learning and Monitoring Programme Somalia (LAMPS) is a three-year programme of monitoring, evaluation, learning and consultancy services contracted to Integrity by the UK Department for International Development (DFID), supporting DFID’s Somalia Monitoring Programme II (SMP II) of which it is a component. Integrity, in consortium with Altai Consulting, delivers LAMPS in each of Somalia’s federal regions from a central delivery hub in Nairobi, Kenya. LAMPS works across DFID’s development portfolio in Somalia, helping ensure greater accountability, better risk management and improved understanding of, and learning insights from, programme performance.
Role Summary
The TPM Manager will be responsible for the management of the verification process, liaising with implementing partners and drafting verification reports and contributing to learning (findings and TPM processes).. The TPM Manager will provide operational and management support to the delivery of verification activities including duty of care and risk assessments and oversight of the TPM Officer Somalia Coordinator deliverables. They will lead engagement with implementing partners They will lead the drafting of verification reports including supporting the Deputy Team Leader on quality assurance and direct oversight of the TPM Officer – Analyst deliverables. They will undertake quarterly re-sampling and mapping of activities, incorporating purposive vs random, and define and distribute monthly activities to be covered by field teams. They will seek to increase client engagement, particularly with SROs, on the most relevant data insights and programmatic information as well as on meta-analysis and data trends, where applicable, and data collection tool revision. They will support the Deputy Team Leader on learning products. The TPM Manager will act as the programme Line Manager of the TPM Officers, responsible for ensuring timely deliverables.
ActivitiesManagement of TPM Verification Activities and Reporting: (40% LoE)
Oversee activity mapping for verifications based, coordinating with Implementing Partners on workplans and DFID nominations and lead on selection of activities for verification on a monthly and quarterly basis.
Lead on training needs and material for teams and supervision of delivery of training to Regional Coordinators and Monitors.
Lead and coordinate the drafting of TPM verification reports and responding to feedback on individual reports. Provide guidance and support to the TPM Officer – Analyst on report writing including, structure and style.
Support to the Deputy Team Leader to quality assurance of verification reports, providing constructive feedback on verification report drafting and style. Lead on feedback process with DFID and implementing partners on Verification Reports, including content, layout, access and usefulness.Field Management and Duty of Care: (30% LoE)
Update and maintain the risk matrix in consultation with the Programme Manager, using lessons learnt ongoing activities to better hone our assessments, mitigations and subsequent field operation planning.
Supervise planning and coordination of field team deployments for verification data collection, communicating with IP points of contact TPM Officer – Somalia Coordinator, and LAMPS Regional Coordinators to ensure timely delivery across all regions of work. Coordinate diligence and operational (security and safety) assessments for field work in Somalia are made, suitable mitigations are adopted, and risks are properly logged, tracked, and updated. Provide guidance and support to the TPM Officer – Somalia
Coordinator on duty of care and security considerations.
Coordinate with the TPM Officer – Somalia Coordinator and Regional Coordinators in Somalia on all planned activities and visits. Responsible for the review of field operation plans, daily field check-ins, escalating issues to the Programme Management Unit and the Security and Risk Adviser (London).
Provide urgent contextual updates, issuing and responding to operational alerts in coordination with the Programme Manager, TPM Officer – Somalia Coordinator, and Regional Coordinators.
Supporting critical incident responses through triangulation of operational information, advice on response plans and coordination with Programme Management Unit and Security and Risk Adviser.DFID and Implementing Partner Engagement: (20% LoE)
Client engagement over utility and optimised value of outputs.
Build and maintain constructive dialogues with DFID implementing partners key points of contact, building understanding of IP activities to support verification delivery and explainingCoordination and engagement with DFID implementing partners for required information including workplans and additional supporting documentation.
Learning for the TPM Verification Workstream: (10% LoE)Contribute to internal and external learning processes, reporting and events for the TPM verification workstream.
Expected Outputs and Deliverables
Ensuring the high quality, relevance and user-ability for client of verification reports.
Justification and communication to client and IP of internal/external flags.
Data oversight to ensure consistent quality.
Circulation of TPM updates internally within LAMPS team and externally to client.
Communication channels opened with client SROs with regular engagement.
Wider analysis of data to incorporate trends and key learning for client.Reporting
The TPM Manager will report directly to the Deputy Team Leader and will provide situation reports and analysis to the Programme Manager and Assistant Programme Manager.
Estimated Days
Full time, approximately 22 days per month. -
icon Kenya Senior Monitoring, Evaluation and Learning (MEL) Officer
About the programme:
Kenya is the largest economy in East Africa and has for many years been the economic and democratic stronghold amongst conflict and poverty ridden neighbours. However, electoral violence, corruption and a lack of accountability have undermined the Government’s ability to ensure inclusive growth and service delivery. Kenya’s Vision 2030 and the Sustainable Development Goals (SDGs) are ambitious, but success is possible where reforms are well-grounded in political and economic realities, sequenced and focused on improving tangible services to citizens. To achieve more inclusive and accountable governance, and ensure effective poverty reduction and better public services, Kenya requires credible and non-violent elections, stronger performance and interaction of formal oversight institutions, and citizens and a civil society that mobilise for improved responsiveness and accountability of officials. DFID has designed the Deepening Democracy Programme (DDP) to support formal accountability institutions, civil society organisations and other accountability mechanisms to contribute to this change.
The combined impact of DDP is more inclusive and accountable governance in Kenya. DDP has two main results areas – electoral and non-electoral accountability. Electoral accountability will be strengthened through (i) supporting more credible elections in 2017 and the future; (ii) improving civic engagement in elections; and (iii) contributing to a more inclusive electoral process for historically marginalised groups (e.g. women).
Non-electoral accountability will focus on supporting state and non-state accountability and oversight institutions on a demand driven basis by (i) strengthening capacity of and facilitating linkages between formal oversight agencies; supporting climate change governance reforms; and (ii) supporting civil society to improve their participation and advocacy on key issues such as planning, budgeting, climate change, and service delivery.
Scope of work:
The Senior Monitoring, Evaluation and Learning (MEL) Officer will be the most senior point of contact, support and guidance on M&E for DDPs grantees. He/she will help translate DDP MEL needs to other Monitoring, Evaluation, Adaptation and Learning (MEAL) staff and to the grantees themselves. He/she will analyse, plan and help meet any capacity building needs the grantee organisations may have in MEL. The Senior MEL Officer will work closely with the Grants Programme team, the Communications & M&E Specialist, and other DDP technical staff to ensure that DDP is providing coherent, coordinated support to its grantees. He/she will report directly to the MEAL Director and will lead in translating the MEL ‘ground reality’ of DDP grantees to the MEAL Director. The Senior MEL Officer will be based in the Nairobi office, with 20% travel to grantee offices and implementation sites throughout other counties.
Terms of Reference:Strategic inputs and oversight
Support the delivery of any MEAL-related strategies, frameworks, or approaches, in coordination with the MEAL Director.
Support in the development of the DDP programme-level programme.
Help coordinate any MEAL team member efforts and support to grantees.Results-based Monitoring & Evaluation
Develop Performance Indicator Reference Sheets and methodologies/tools for DDP logframe indicators.
Lead on the review, validation, and analysis of incoming logframe and results data from grantees.
Coordinate results-data entry into knowledge management system and do data entry.
Lead on ad hoc, in-person verifications (i.e. data quality assessments or DQAs) of reported output-level results.
Coordinate the implementation of DDP’s Monitoring Approach and conduct monitoring of grantee activities and results.Learning
Lead on the implementation of DDP’s learning agenda, focusing on helping grantees establish processes or mechanisms to institutionalise lessons learnt and learning.
Design and set-up of grantee learning processes, e.g. Critical self-reflection sessions, which feed into the DDP learning approach and priorities.
Development of a quarterly learning report to DDP senior management, inclusive of key lessons learnt and recommendations based on monitoring and reporting data, political economy analysis (led by Political Economy Advisor), and secondary sources.Capacity development
Train, mentor and otherwise build capacity of DDP grantees in MEL, as required.
Review and provide feedback on applicant logframes during the proposal development phase and during Inception of successful grantees.
Support to grantees in development of M&E systems and results reporting processes and systems, providing clear guidance on how to improve their MEL work.
Lead on capacity development support to grantees on output and outcome indicator development, data collection, and analysis.
Support the capacity development of DDP grant managers on M&E-related issues and in the use of DDP’s Knowledge Management System.Reporting
Compile, validate, analyse, and present all DDP logframe-related data for quarterly and annual reporting, as well as the DFID Annual Review.
Compile and author narratives around DDP’s key achievements and lessons learnt for the quarterly and annual reports, as well as the Annual Review.Deliverables:
Lead responsibilities:
Compile and analyse results and achievement data from grantees (each quarter, then, annually), authoring specifically Achievements, Results, Lessons Leart sections of DDP reports.
Up-to-date information on all of DDP’s results entered in the DDP Knowledge Management system.
Quarterly analysis of learning amongst grantees and DDP.
Ad hoc verification visits (DQAs) and verification reports.Supporting responsibilities:
Updated Logframe, PIRS, and methodologies.
Grantee Monitoring, if required. Proposal and inception logframes required by DDP’s RFAs.
DDP progress reports to DFID (quarterly, annually).
DDP Annual Reviews.
DDP learning products.Experience, Education and Competencies:
Must have at least 5 years of experience in coordinating and implementing M&E for DFID (or other major donors) funded programmes, including practical experience setting up and managing M&E systems for those projects.
Bachelors degree or its international equivalent in social science, international development or a related field.
Strong English writing skills required, as well as English fluency generally.
Proven ability to design M&E methodologies, monitoring plans, results frameworks, as well as ability to quality-assure quantitative and qualitative data collection methodologies and tools.
Strong diagnostic, analytical, and communication skills.
Must be a proactive trouble-shooter, planner, and communicator.
Computer proficiency in word processing, databases, spreadsheets.
Strong interpersonal skills, initiative, and good judgment. Working knowledge of Kenya’s governance sector. -
Deputy Team Leader Learning Analyst
The Learning and Monitoring Programme Somalia (LAMPS) is a three-year programme of monitoring, evaluation, learning and consultancy services contracted to Integrity by the UK Department for International Development (DFID), supporting DFID’s Somalia Monitoring Programme II (SMP II) of which it is a component. Integrity, in consortium with Altai Consulting, delivers LAMPS in each of Somalia’s federal regions from a central delivery hub in Nairobi, Kenya. LAMPS works across DFID’s development portfolio in Somalia, helping ensure greater accountability, better risk management and improved understanding of, and learning insights from, programme performance.
Role Summary
The Deputy Team Leader (DTL) is responsible for coordinating the delivery of the third-party monitoring verifications, leading the integration of third-party monitoring, digital platform and learning inputs in the production of verification summary reports, data analysis dashboards and associated learning products. They will design and administer clear processes for delivering these products, fostering an effective, efficient and collaborative approach across the different functional teams. The DTL will be required to coordinate the activities of LAMPS workstreams – to identify efficiencies and ensure learning is applied across the team.
The DTL will report to the Programme Management Unit will be actively involved in the implementation of LAMPS strategy as agreed by the LAMPS Governance Board. They are line-managed by the Team Leader. They line-manage the Third Party-Monitoring Managers and as required STTA. They will represent LAMPS TPM verification activities at meetings with DFID teams and their implementing partners and key stakeholders.
Activities The Deputy Team Leader will be responsible for:
Management of TPM Verification Workstream (55%)Lead the coordination of inputs from third-party monitoring, digital platform and learning personnel in the production of timely, high quality third-party verification deliverables.
Participate in regular meetings with the Team Leader and Monitoring and Evaluation Technical Assistance Adviser to strategy coordination, integration and cross-pollination of workstream activities and deliverables; managing the operationalisation of this strategy.
Review, design and adapt delivery and resourcing plans on a regular basis to optimise workstream activities and performance.
Develop and improve systems for managing the flow of communications, data, analysis and learning between the different technical areas that contribute to the delivery and coordination of the TPM verification and learning workstreams.
Review and quality assure all TPM verification workstream deliverables; including, but not limited to, verification data and analysis, verification summary reports, Aqoonta/digital platform updates and releases, and related TPM learning reports.
Identify Short Term Technical Assistance needs for the TPM verification workstream; developing terms of reference, managing their activities and quality assuring their outputs.
Providing technical guidance, as needed, to the design, delivery, analysis and reporting of monitoring, capacity building, and learning activities, including leading on programmatic activities as required.
Assist the Programme Management Unit in coordinating inputs from the TPM verification workstream into learning and general programmatic deliverables (annual reports).Learning of TPM Verification Workstream (15%)
Lead internal and external learning processes, reporting and events for the TPM verification workstream.
Ensure learning from internal processes and external sources are shared, reviewed and actioned by the workstream team; incorporating this learning into specific trainings and embedding changes in workstream processes and practices.
Ensure TPM learning activities are coordinated and complement the learning activities of Monitoring and Evaluation Technical Assistance and In-field Financial Review workstreams.Personnel Management (15%)
Day-to-day programme line management of the Third Party-Monitoring Managers and as required STTA; ensuring that their tasks are understood and executed to a high quality in timely manner.
Identify and address capacity development priorities for the TPM verification and learning workstream personnel, raising any additional resourcing requirements with the Programme Management Unit.
Provide ongoing professional development mentoring to the LAMPS programme personnel, including enhancing M&E capacity of all personnel, strategies for learning and management.
Develop and cultivate a ‘one team’ ethos across the workstreams of the LAMPS programme team; fostering a collaborative, constructive team ethos with an emphasis on flexibility, problem solving and effective communication with all parties.Client and Partner Management (15%)
Represent LAMPS, including deputising for the Team Leader when required, at meetings with DFID and key stakeholders such as government, bilateral and multilateral agencies, and DFID Somalia’s Implementing Partners.
Provide inputs into LAMPS collective understanding of the DFID-Somalia portfolio and IPs, contributing to the database of contacts, profiles and activities.
Support the development and implementation of communications strategy for LAMPS.
Be an ambassador for LAMPS in the broader DFID and IP community in Kenya and Somalia.Skills and competencies
The right candidate will have:Bachelor’s degree in international development, social science or a related field from an accredited academic institution, master’s degree preferred.
Minimum of 8 years’ experience in monitoring and evaluation of development programming in conflict/insecure zones, preferably in governance, economic development or health.
Previous experience in the design and delivery of third-party monitoring approaches.
Previous experience with remote data collection and managing remote teams.
Excellent analytical competencies and ability to write concise and informative monitoring reports in English.
Demonstrated ability to work under pressure and meet deliverables within a given timeframe.
Experience in Somalia is preferred.Additional Information
The position will be based in Kenya at Integrity’s Nairobi office.
The role will be full-time
Candidates must be fluent in written and spoken Englishgo to method of application »
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Head of Office, Nairobi
Scope of work:
Integrity is hiring a Head of Office Nairobi (HoO) to develop and support its growing portfolio of work in East Africa. The HoO will be based in Nairobi, with expectations for travel within the region and further afield.
The HoO is a Senior Manager focused on identifying and winning new work, delivering high quality project/programmes on time and within budget, development of client relations and team management. They will work flexibly across Integrity’s different services and directorates and will be attracted to a fast-paced working environment.
Terms of reference:
A. Business Development and Account Management (40%)Play a key role in the design and execution of the East Africa strategy.
Deliver on East Africa strategy by winning, negotiating and taking to contract the right mix of work opportunities.
Ensure a technically relevant, financially attractive and secure pipeline of future work across a diverse range of clients, geographies, services and thematics.
Lead and support company-wide on technical and commercial tenders and contractual negotiations.
Identify and build relationships with key accounts in East Africa including key government and private sector clients to understand their needs and work to identify solutions.B. Project Delivery (40%)
Lead select contracted programmes in governance and/or management capacities as Programme Director and/or as member of programme governance board.
Lead on programmatic responses to strategic risks and opportunities.
In close collaboration with Directorate Services, balance internal and external resource requirements to optimally deliver a portfolio of contracted projects/programmes.
Be accountable for ensuring programmes are delivered on time, on budget, to high levels of quality and in keeping with Integrity’s ethics and ethos, by effectively managing and/or overseeing programme teams.C. Operational and Project Support (10%)
Ensure the support, facilitation and safety of all Integrity staff and consultants working in East Africa.
Ensure regional support to the security, logistics and safe delivery of all projects in East Africa, in close consultation with Directorate Corporate and Directorate Operations.
Understand, analyse and effectively communicate security, reputational, delivery, resource and pipeline risks.D. Staff Management (10%)
Provide senior leadership and line manage select Integrity staff and corporate consultants.
Experience:
Minimum ten years’ experience working in the international development and/or consultancy sector.
Strong project management background, with responsibilities in design and management of work plans, client management and reporting, team management and financial management.
Track record of developing and winning new business, including pipeline development, proposal development and contract negotiation.
Working with DFID and/or FCO.Desirable:
Experience in governance, conflict, economic development and health.
Working in FCAS environments.
Personnel management.
Experience of security and risk management.Languages:
Written and oral fluency in English required
Knowledge of Swahili, Somali or Arabic an advantage.Competencies:
Level 1: Team competenciesEthics
Leadership
Planning and Organising
Development and Continual Learning
Results Focus and Initiative
Teamwork
Customer Orientation
Communication
Managing ChangeLevel 2-4: Management competencies
Analytical and Flexible Thinking
Achievement Focus
Managing Resources
Teamwork and Team Leadership
Customer Orientation
Influencing
Organisational Knowledge
Organisational Alignment
Strategic Thinking
Accountability
Developing Talent