Jobs Kenya

Company Address: Address H.B. Fuller Kenya Limited Rafiki Business Park, Outering Thika Road junction P .O. Box 13458-00800, Nairobi, Kenya

  • Business Development Manager Africa

    Business Development Manager Africa

    The BD Manager position is expected to grow and retain HB Fuller’s market share and customer base in key market segments while achieving profit sales targets. The Account Manager is expected to:
    Demonstrates an ability to communicate and influence at all levels;
    Technically competent and independently able to manage demonstrations and technical problem-solving;
    Focused on growth (larger opportunities), and optimizing price and profitability;
    Accountable for delivering results; and
    Ability to train & mentor entry / new sales roles 
    PRIMARY DUTIES
    CORE COMPETENCIES
    Accountability for results
    Customer focused – creating value
    Demonstrates functional excellence
    Demonstrates business acumen
    Embraces change and innovation
     
    Key Metric Options (agreed annually)
    Territory Sales Plan
    Contribution Margin
    Volume
    Price
    Win / Loss Ratio
    Training hours on knowledge & skills per quarter 
    ACCOUNTABILITY FOR RESULTS
    Sales & BD Manager is accountable for delivering annual business results, aligned with business plan, sales, CM and volume
    Growth – focuses effort on delivering growth and maintains existing business to deliver plan
    Negotiates pricing and margin (aligned with the business) using value selling and the flip pricing tool to capture the optimum price and margin for HBF CUSTOMER FOCUSED – CREATING VALUE
    Drive customer intimacy by delivering HBF’s value proposition tailored to meet the needs of the customer
    Promote, quantify and expertly sell value, which differentiates HBF in the market and adds value to our customers
    Consistently deliver value to our customers to realize customer loyalty and minimize erosion
    Provide insight to the customer through expert application of knowledge in the industry Anticipate current and future needs of the customer through deep understanding of the customer’s business
    Promote and sell latest HBF products and technology thereby enhancing our position in the market as an innovative leader
    Begin to demonstrate the ability to teach the customer on current market trends and issues, and is able to be a strategic partner to our customers on key issues such as raw material trends DEMONSTRATES FUNCTIONAL EXCELLENCE
    Consistently manage activities to ensure all EHS requirements are followed
    Leverage all sales processes, including salesforce.com, consistently applies the HBF sales process
    Independently technically support the customer for standard needs, including running a product demonstration
    Identify, develop and close new business opportunities.
    Planning for the business and communicate forecasting needs for products to the business
    Intimately know the territory/industry, including developing new business pipeline
    Manage time by balancing effort between existing business and new business pipeline
    Provide timely monthly reports and all necessary internal/external communication, and collaboration with other stakeholders
    Understands competitive landscape and how to position HBF for advantage
    Effectively manage distributors in order to get focused growth in key segments/markets.
    DEMONSTRATES BUSINESS ACUMEN
    Implement business pricing strategy based on business guidelines, expertly delivers price increases thereby enabling prices to stick
    Promote HBF products and technologies to optimize profitability
    Allocate own resources in a planned and consistent way with the business strategy
    Manage impact on profitability from terms and conditions, supply chain, days outstanding and other aspects
    Manage T&E expenses to budget EMBRACES CHANGE AND INNOVATION
    Provide voice of the customer feedback into the organization
    Promote and sell innovative HBF technologies that create competitive advantage and optimize value for customers
    Adapt easily to a dynamic environment and maintain high levels of motivation and engagement 
    SALES COMPETENCIES & BEHAVIORS
    Negotiating: Negotiates more complex situations within and outside of the organization. Thoughtfully develops creative solutions that satisfy all parties.
    Growing a sales territory: A solid understanding of business, financials, products/services, the market and the needs of assigned accounts; may help to develop colleagues’ understanding of business and other development needs.
    Presenting: Comfortably presents to a broad and diverse group, maintaining group focus and appropriately responds to unrehearsed questions. Progresses agenda.
    Questioning / Listening: Actively listens to others; asks appropriate questions indicating interest in customers’ business with broad knowledge of the subject; focuses without interruption; evaluates verbal statements and nonverbal behavior to gain insight; responds appropriately in a non-judgmental manner.
    Communicating: Delivers accurate, clear, and concise messages. Presents an open persona that encourages even the most reluctant person to express his/her views. Demonstrates the ability to recognize when others are having difficulty understanding his/her messages and adapts style appropriately.
    Prospecting: Applies effective techniques, promptly establishes connection with key contacts at new prospects with relevant messaging, assesses needs / interest and prioritizes in own pipeline activity.
    Being a team player: Seeks to work with teams. Encourages people with opposing viewpoints to express their thoughts. Assumes accountability for team goals. 
    KNOWLEDGE
    Technical knowledge of products & services
    Applies problem-solving skills using technical knowledge, and is able to independently, technically support customer
    Sales Process & Sales Tools
    Creates advantage through deep understanding of customer needs and accelerates sales process by selecting the right opportunities. Effective use of CRM tools
    Trends in market & industry
    Has a broad understanding of markets and industry, and frequently weaves knowledge into conversations with customers
    Supply chain
    Is able to optimizes offer for the customer and HBF by creatively using supply chain knowledge
    Should be able to work with supply chain team in order to deliver to customers by planning shipments, clearance & deliveries in line with business demand.
    Equipment & application process
    Able to recommend basic improvements to customers’ processes.
    Substrate
    Has broad working knowledge of multiple substrates with advantages and disadvantages of each
    Business Acumen
    Consistently applies pricing strategy to achieve margin goals
    Key account management
    Has broad understanding of all key business concepts 
    EMPLOYEES SUPERVISED
    None
    SCOPE OF RESPONSIBILITY
    New business development activities, which represents >30% of time.
    Minimum Requirements
    4 year college degree, with a technical/mechanical, marketing, or chemistry background preferred
    5+ years of relevant sales experience; related industry and B2B experience, preferably with a chemistry / engineering and application based selling background.
    Must have a valid driver’s license and be willing to travel.
    Travel time depends on size/geography of the territory.
    Ability to lift and carry up to 50 lbs.

    Apply via :

    hbfuller-openhire.silkroad.com

  • Customer Service Agent

    Customer Service Agent

    PRIMARY DUTIES

     For the defined customer area/portfolio, manage all aspects of order cycle, such as Entry, Maintenance, Confirmation, Follow-up to ensure customer satisfaction and hassle-free interface with customers.
     Handle in a professional manner all Customer interaction and coordinate the final customer response.
     Communicate with Customers whenever there are changes that might affect their order-
     SAP administration: update in a timely manner customer master, CoA, invoice query resolutions, customer complaints etc.
     Liaise regularly with other functions such as Finance, Logistics, SC, & Sales, to ensure OTIF delivery to our customers.
     Work proactively to ensure all local SHE objectives are achieved, whilst working in compliance with SHE regulations.
     Control of consignment stocks, where appropriate.
     Completion of customer portals, where appropriate.
     Build and/or improve on lasting relationship with customers through knowledgeable communication.
     Exercise ownership in performance of duties. Seek problem resolutions using appropriate resources in a timely manner while minimizing cost impact to company.
     Seek to understand and include customer requirements in all operational plans and activities.
     Provide effective follow up and feedback to ensure customer requirements are being met.
     Ensure customer and community service standards are considered in all operational activities.
     Document and initiate dispute resolution process as appropriate to ensure customer satisfaction. Engage sales or customer service management for assistance.
     Monitor and enforce material allocations with customer while maintaining positive customer relations.
     Coached and trained, by Customer Service Supervisor and/or senior colleagues, to effectively manage work situations of moderate degree of complexity, which could impact company image and/or sales dollars and cost.

    MINIMUM REQUIREMENTS

     2+ Years’ Experience
     High school degree; commercial school education
     Fluency in written and spoken English and at least one other major language
     You´ll need to have one of the 2:

    Fluent in English and one of the major languages – Chinese, Spanish, German, Dutch, Greek, Turkish, French etc.
    At least 2 years experienced in customer support or customer service activities with a regional Scope.

     The Customer Service Agent reports to a Customer Service Supervisor and will be performing tasks under supervisor guidance while being trained and gaining business acumen.

    GENERAL REQUIREMENTS

     Strong computer competency with high MS Office suite proficiency
     Customer orientation and ability to adapt/respond to different types of characters
     Excellent communication and presentation skills
     Ability to multi-task, prioritize, and manage time effectively meet customer demands and deadlines
     Strong problem-solving skills

    Apply via :

    jobs.hbfuller.com

  • Administrative Assistant I EIMEA

    Administrative Assistant I EIMEA

    Administration/Office Management

    Manage day-to-day administrative tasks.
    Supplies and Inventory Management-Ensure an adequate supply of office supplies, Track inventory of all supplies by use of an excel spreadsheet.
    Categorize and verify all stationery and labelled items in the store so that it is easy to identify and locate daily and review monthly with Procurement.
    Records and data management- Ensure all Sales Invoices, General PO’s and PFIs are manually/ electronically named, filed in accordance with the established procedures to ensure their safekeeping and timely transfer to archives.
    In collaboration with Customer service, Logistics and Production departments, ensure keeping of proper records of all documents in files and make them easily retrievable and accessible.
    Respond promptly to emails, calls and inquiries and relay important information to relevant person.

    Utilities and Payments

    Payment Timelines-Maintain open lines of communication with utility/service providers and establish clear schedules for bill payments, and recurring expenses.
    Ensure payments are made on time to avoid late fees and disruptions in services.

    The utility/service providers include DHL, Aquamist, Food Caterer, Milk Supplier, Flower Vendor, Laundry

    DHL-Ensure all documentation required is available for shipment (Safety Data Sheets, Proforma Invoice, Waybill documents), use tracking number to track documents/shipment, Confirm/verify invoices for all shipments done and forward to Accounts for timely payment.
    Aquamist- Ensure timely weekly supply, Confirm/verify invoices for water delivered monthly and forward to Accounts for timely payment.
    Food Caterer/Milk Supplier-Ensure food/milk brought daily, communicate on new staff to ensure everyone gets food/milk, communicate on instances we require special meals for visitors, Confirm/verify invoices for food/milk delivered monthly and forward to Accounts for timely payment.
    Laundry-Ensure weekly collection of laundry items, upon delivery verify they were cleaned as per requirements, Confirm/verify invoices delivered monthly and forward to Accounts for timely payment.
    Flower Vendor-Ensure flowers are attended to weekly, are in good condition, Confirm/verify invoices delivered monthly and forward to Accounts for timely payment.
    Office expenses management-Liaising with departmental heads and ensuring they receive operational cash payments via Mobile /Internet banking.
    Expense Tracking- This includes tracking all office-related expenses, approving requisition forms before payments are done, categorizing expenses to facilitate reporting and analysis, and submitting with all expense receipts attached in the petty cash template.

    Travel Support
    Booking of flights and hotels for local/international travels

    Research on Egencia the best options in terms of cost, time, consideration of traveller’s needs/preference. This also includes researching hotels considering location and amenities, making reservations, and ensuring accurate dates.
    If and when necessary, advise other travel booking channels available.
    Work with the Business Director, Commercial team, and all staff to confirm bookings, managing itineraries and staying informed about any changes or updates for both flights and accommodation.
    Prepare Visas applications for Business Directors and schedule Visa appointments at Embassies/Consulates.
    Prepare Introduction letters for local staff traveling outside the country and Invitation letters for international staff traveling to the Kenya office.
    Invoices -counter check Invoices sent by Egencia for payment to confirm if correct amount as per trip, realigning any discrepancies, seeking approvals from Business Director to submit Invoices for payments, forwarding to Finance for payment.

    Transport logistics.

    Organize transport for visiting staff (airport transfers, office-hotel commute) coordinate with service provider to ensure seamless and efficient services

    Customer Service Support /Team collaboration

    Customer service- I work with Customer service to enhance client experiences. I assist in providing comprehensive support to clients, addressing inquiries, and ensuring seamless order processing.
    Product knowledge and customer education-As the first point of contact with customers, I assist to build and improve effective relationships with customers through knowledgeable communication of our products and provide information and assistance to customers regarding product selection and application.
    SAP Administration- This involves Creating Account Creation forms, seeking approvals and updating the Customer Master with relevant information, Invoicing both Electronically and Manually. This also includes paying attention to detail following Customer LPOS and Invoicing with correct prices to avoid under/over supply & issuance of Credit Notes.
    Assist in the order processing cycle by working with the Account Managers, Customer Service and Production supervisor to ensure customer orders are acknowledged and Production advise raised on email, manually and in the new online system that has been started. I assist to verify order details, including product specifications, quantities, and delivery dates.
    Order tracking and shipment coordination- In the absence of Customer Service, I monitor order status and provide customers timely updates on their shipments. I also work closely with Finance, Supply Chain & Sales and Quality control, to guarantee the timely delivery of high-quality products-On Time In Full (OTIF).
    Work with Logistics and Supply Chain to ensure that the Transporters bring the correct trucks to transport our products safely. Work with Customer Service and Account managers to consolidate our deliveries and minimize costs.
    Work with Warehouse, Production, Clients Service and Account managers to assist to enforce material allocations for shared products while maintaining positive customer relations.
    Cross-functional Collaboration- I collaborate with Customer service, Sales, Production, and Quality control teams to ensure a unified approach to customer service. This involves following up on customer requirements in operational planning and ensuring all the required documents are ready when we ship/transport locally. For instance, documentation for Export orders, Certificates of Analysis (COA), for customers like KBL ensure the drivers and trucks are registered at KBL in advance and have the required PPE’s.
    Prepare Quotations, PFI’s and sending to clients as needed.

    Apply via :

    jobs.hbfuller.com

  • Administrative Assistant I EIMEA

    Administrative Assistant I EIMEA

    Administration/Office Management

    Manage day-to-day administrative tasks.
    Supplies and Inventory Management-Ensure an adequate supply of office supplies, Track inventory of all supplies by use of an excel spreadsheet.
    Categorize and verify all stationery and labelled items in the store so that it is easy to identify and locate daily and review monthly with Procurement.
    Records and data management- Ensure all Sales Invoices, General PO’s and PFIs are manually/ electronically named, filed in accordance with the established procedures to ensure their safekeeping and timely transfer to archives.
    In collaboration with Customer service, Logistics and Production departments, ensure keeping of proper records of all documents in files and make them easily retrievable and accessible.
    Respond promptly to emails, calls and inquiries and relay important information to relevant person.

    Utilities and Payments

    Payment Timelines-Maintain open lines of communication with utility/service providers and establish clear schedules for bill payments, and recurring expenses.
    Ensure payments are made on time to avoid late fees and disruptions in services.

    The utility/service providers include DHL, Aquamist, Food Caterer, Milk Supplier, Flower Vendor, Laundry

    DHL-Ensure all documentation required is available for shipment (Safety Data Sheets, Proforma Invoice, Waybill documents), use tracking number to track documents/shipment, Confirm/verify invoices for all shipments done and forward to Accounts for timely payment.
    Aquamist- Ensure timely weekly supply, Confirm/verify invoices for water delivered monthly and forward to Accounts for timely payment.
    Food Caterer/Milk Supplier-Ensure food/milk brought daily, communicate on new staff to ensure everyone gets food/milk, communicate on instances we require special meals for visitors, Confirm/verify invoices for food/milk delivered monthly and forward to Accounts for timely payment.
    Laundry-Ensure weekly collection of laundry items, upon delivery verify they were cleaned as per requirements, Confirm/verify invoices delivered monthly and forward to Accounts for timely payment.
    Flower Vendor-Ensure flowers are attended to weekly, are in good condition, Confirm/verify invoices delivered monthly and forward to Accounts for timely payment.
    Office expenses management-Liaising with departmental heads and ensuring they receive operational cash payments via Mobile /Internet banking.
    Expense Tracking- This includes tracking all office-related expenses, approving requisition forms before payments are done, categorizing expenses to facilitate reporting and analysis, and submitting with all expense receipts attached in the petty cash template.

    Travel Support
    Booking of flights and hotels for local/international travels

    Research on Egencia the best options in terms of cost, time, consideration of traveller’s needs/preference. This also includes researching hotels considering location and amenities, making reservations, and ensuring accurate dates.
    If and when necessary, advise other travel booking channels available.
    Work with the Business Director, Commercial team, and all staff to confirm bookings, managing itineraries and staying informed about any changes or updates for both flights and accommodation.
    Prepare Visas applications for Business Directors and schedule Visa appointments at Embassies/Consulates.
    Prepare Introduction letters for local staff traveling outside the country and Invitation letters for international staff traveling to the Kenya office.
    Invoices -counter check Invoices sent by Egencia for payment to confirm if correct amount as per trip, realigning any discrepancies, seeking approvals from Business Director to submit Invoices for payments, forwarding to Finance for payment.

    Transport logistics.

    Organize transport for visiting staff (airport transfers, office-hotel commute) coordinate with service provider to ensure seamless and efficient services

    Customer Service Support /Team collaboration

    Customer service- I work with Customer service to enhance client experiences. I assist in providing comprehensive support to clients, addressing inquiries, and ensuring seamless order processing.
    Product knowledge and customer education-As the first point of contact with customers, I assist to build and improve effective relationships with customers through knowledgeable communication of our products and provide information and assistance to customers regarding product selection and application.
    SAP Administration- This involves Creating Account Creation forms, seeking approvals and updating the Customer Master with relevant information, Invoicing both Electronically and Manually. This also includes paying attention to detail following Customer LPOS and Invoicing with correct prices to avoid under/over supply & issuance of Credit Notes.
    Assist in the order processing cycle by working with the Account Managers, Customer Service and Production supervisor to ensure customer orders are acknowledged and Production advise raised on email, manually and in the new online system that has been started. I assist to verify order details, including product specifications, quantities, and delivery dates.
    Order tracking and shipment coordination- In the absence of Customer Service, I monitor order status and provide customers timely updates on their shipments. I also work closely with Finance, Supply Chain & Sales and Quality control, to guarantee the timely delivery of high-quality products-On Time In Full (OTIF).
    Work with Logistics and Supply Chain to ensure that the Transporters bring the correct trucks to transport our products safely. Work with Customer Service and Account managers to consolidate our deliveries and minimize costs.
    Work with Warehouse, Production, Clients Service and Account managers to assist to enforce material allocations for shared products while maintaining positive customer relations.
    Cross-functional Collaboration- I collaborate with Customer service, Sales, Production, and Quality control teams to ensure a unified approach to customer service. This involves following up on customer requirements in operational planning and ensuring all the required documents are ready when we ship/transport locally. For instance, documentation for Export orders, Certificates of Analysis (COA), for customers like KBL ensure the drivers and trucks are registered at KBL in advance and have the required PPE’s.
    Prepare Quotations, PFI’s and sending to clients as needed.

    Apply via :

    jobs.hbfuller.com

  • Customer Service Agent

    Customer Service Agent

    Primary Duties

    For the defined customer area/portfolio, manage all aspects of order cycle, such as Entry, Maintenance, Confirmation, Follow-up to ensure customer satisfaction and hassle-free interface with customers.
    Handle in a professional manner all Customer interaction and coordinate the final customer response.
    Communicate with Customers whenever there are changes that might affect their order-
    SAP administration: update in a timely manner customer master, CoA, invoice query resolutions, customer complaints etc.
    Liaise regularly with other functions such as Finance, Logistics, SC, & Sales, to ensure OTIF delivery to our customers.
    Work proactively to ensure all local SHE objectives are achieved, whilst working in compliance with SHE regulations.
    Control of consignment stocks, where appropriate.
    Completion of customer portals, where appropriate.
    Build and/or improve on lasting relationship with customers through knowledgeable communication.
    Exercise ownership in performance of duties. Seek problem resolutions using appropriate resources in a timely manner while minimizing cost impact to company.
    Seek to understand and include customer requirements in all operational plans and activities.
    Provide effective follow up and feedback to ensure customer requirements are being met.
    Ensure customer and community service standards are considered in all operational activities.
    Document and initiate dispute resolution process as appropriate to ensure customer satisfaction. Engage sales or customer service management for assistance.
    Monitor and enforce material allocations with customer while maintaining positive customer relations.
    Coached and trained, by Customer Service Supervisor and/or senior colleagues, to effectively manage work situations of moderate degree of complexity, which could impact company image and/or sales dollars and cost.

    Minimum Requirements

    2+ Years’ Experience
    High school degree; commercial school education
    Fluency in written and spoken English and at least one other major language
    You´ll need to have one of the 2:
    Fluent in English and one of the major languages – Chinese, Spanish, German, Dutch, Greek, Turkish, French etc.
    At least 2 years experienced in customer support or customer service activities with a regional Scope.
    The Customer Service Agent reports to a Customer Service Supervisor and will be performing tasks under supervisor guidance while being trained and gaining business acumen.

    General Requirements

    Strong computer competency with high MS Office suite proficiency
    Customer orientation and ability to adapt/respond to different types of characters
    Excellent communication and presentation skills
    Ability to multi-task, prioritize, and manage time effectively meet customer demands and deadlines
    Strong problem-solving skills

    Apply via :

    hbfuller.wd1.myworkdayjobs.com