Jobs Kenya

Company Address: Address G4S plc 5th Floor, Southside 105 Victoria Street London SW1E 6QT United Kingdom

  • Compensation & Benefits Administrator

    Compensation & Benefits Administrator

    Job Introduction:
    To provide administrative support in the Compensation & Benefits department through administering various benefit schemes including but not limited to G4S Health scheme, Pension scheme, NSSF, NHIF, Group life & Group Personal Accident covers, Education Trust Fund and expatriate support services.
    Role Responsibility:

    Effective administration of G4S Health scheme and coordination with the insurance provider on appointment of efficient service providers that are within staff reach in all G4S locations country wide
    Administration and management of the Defined Benefit and Defined Contribution Pension schemes in line with the Scheme Trust Rules Deed and the RBA Act 
    Coordinate quarterly meetings for trustees and provide trust secretarial services as provided for in the Trust Rule Deed and RBA Act
    Liaise with insurance providers for provision of Group Life and Group Personal Accident cover for staff and ensuring all accidents are reported to the insurer
    Administration and Management of G4S Education Trust Fund that is sponsored by the company and organize annual fund draws
    Facilitate the process of obtaining work permit, special passes, dependent passes, renewals and cancelations where required
    Support Organization Design processes;  ensuring JDs are updated, obtaining approval for Job Request Forms (JRF’s) and participating in internal and external benchmarking reviews

    The Ideal Candidate:
    Knowledge and Qualifications

    Bachelor’s degree in Human Resources or relevant field
    National Diploma in Human Resources and/or Certified Human Resources Professional
    Kenya Labor market and legislation knowledge
    Two to five years in Human Resources Management in a large business dealing with unionised employees.

    Technical Skills

    Financial Acumen
    Conflict Management
    Negotiation
    Microsoft Word – Intermediate level
    Microsoft Excel – Intermediate level (Advance level are advantageous)
    Microsoft PowerPoint – Basic level
    ERP system(s)
    Google suite of products

    Behavioural Skills – Support

    Understanding the organizational environment 
    Understanding the organisation’s goals and objectives
    Dealing with changing circumstances
    Supporting and working with others
    Delivering objectives
    Dealing with complexity
    Acting professionally
    Deliver great customer service
    Sharing and co-operating

  • National Credit & Billing Manager

    National Credit & Billing Manager

    Provide leadership role in driving company cash flow functions ( billing, credit control and legal recovery) and minimize credit risk through enhance quality invoicing as well as continuous improvement of cash collections performance leading to improved profit and loss account through bad debt recovery.
    Role Responsibility:
    Invoicing Management

    Ensure that there is a clear process of billing and staff involved have full understanding which leads to quality invoice generation.
    Authenticate billing documents for credit customers to ensure that only billing items that meet the set minimum standards are approved for invoicing.

    Credit Risk Assessment

    Approves credit customers booking in line with both credit policy and company credit risk appetite.
    Oversee credit vetting process of new customers and ensure that all exceptions are approved before sanctioning as per company credit authority approval levels.

    Credit Risk Monitoring

    Monitor company debt book risk movement and advise senior management on possible options of mitigating adverse portfolio risk levels.
    Ensure that all credit matters escalated to senior management are dealt with and closed within credit function acceptable timelines.
    Closely monitor accounts of high risk concentration and advise management on mitigation measures which minimizes credit loses.

    Legal Recovery

    Review accounts due for legal process and ensure that only accounts which meet minimum set requirement are handed over to legal department.
    Facilitate provision of court evidences relating to legal debt recovery which improves chances of company success in legal process.

    Profitability Improvement

    Ensures that company debt book contribute to P&L growth through sustainable internal and external (legal, debt collection agents) bad debt recovery.
    Manages performance of external debt collection agent to ensure that their cost do not exceed recovery at any given time.
    Put measures in place which ensures that general and administration cost for credit & billing staff are maintained at an acceptable level.

    Processes/Policy Custodian and Staff Performance Management

    Champion of Credit & Billing processes/policies for the company and ensure that the processes are reviewed regularly to ensure that they remain relevance to company from time to time.
    Manage human resource assigned to credit & billing and ensure that maximum productivity is achieved in line with HR policy.

    Projects and Reporting

    Initiate projects for credit & billing perceived as beneficial to company growth and success
    Present credit related management reports to Company Executive Committee.
    Ensures that there is always plan for business continuity which is viable and sustain credit & billing performance without major shortcomings.

    The Ideal Candidate:
    Knowledge and Qualifications

    Degree in Business Management/Finance/Mathematics

    Credit related training at tertiary level
    Master’s Degree are advantageous

    Understanding of the Kenya market
    Understanding of the Kenya legislation
    Five to eight years experience in Credit Management

    Technical Skills

    Financial Acumen
    Conflict Management
    Negotiation
    Microsoft Word – Intermediate level
    Microsoft Excel – Intermediate level (Advance level are advantageous)
    Microsoft PowerPoint – Basic level
    ERP system(s)
    Google suite of products

    Behavioural Skills – Support

    Understanding the organizational environment
    Understanding the organization’s goals and objectives
    Dealing with changing circumstances
    Supporting and working with others
    Delivering objectives
    Dealing with complexity
    Acting professionally
    Deliver great customer service
    Sharing and co-operating

    Behavioural Skills – Management

    Awareness of the marketing environment
    Delivering strategy
    Driving change
    Leading people
    Delivering performance
    Working with complexity
    Managing professionally
    Customer thinking
    Collaborating and Co-operating

    Behavioural Skills – Leadership

    Shaping the market environment
    Setting strategic direction
    Creating change and innovation
    Engaging and inspiring people
    Driving superior performance
    Simplifying the complex

  • Revenue Officer

    Revenue Officer

    Job Introduction:
    Reporting to the Revenue Administrator, ensure accurate and timely revenue recognition and billing through proper documentation as per laid down company procedures and policies.
    Role Responsibility:
    Revenue Recognition

    Work closely with Sales team to ensure that all revenue realized within the month are fully recognized in company financials for the period.
    Enhance accuracy in revenue recognition taking care of differed revenue relating to advance billing or partially realized revenue from ongoing projects are booked as per accounting standards.
    Follow up of accrued revenue documentation for billing with Sales / Operations team within 60 days from accrual date
    Monitor revenue billing progress and weekly escalate adverse variance to respective service line head and line manager with specific areas of concerns to be addressed with timelines.

    Billing

    Fast, accurate and timely billing data entry. 
    Periodic validation of billing data and accounting for all variances noted on a monthly basis.
    Invoice creation of appropriate billing.
    Monitor revenue inflow progress and weekly escalate adverse variance to respective service line head and line manager with specific areas of concerns to be addressed within agreed timelines.

    Customer Database Management

    Maintaining & updating customer’s revenue data in ERP daily to enhance accuracy in revenue reporting and billing.
    Regularly updates customer details (name, email, phone, vat exemption certificate) as soon as notification documents are received.

    Revenue Reports and Reconciliations

    Generation and circulation of sales reports daily/monthly.
    Performs a detailed reconciliation between service delivery and revenue recognition data in prescribed format before release of monthly revenue report.
    Carry out monthly revenue reconciliation between GL & AR.

    Contract Management

    Maintain new/amended contract billing schedule (sale orders) in ERP system.
    Monitor contract expiry dates and ensure that both customer and commercial team are notified in writing three months before expiry date.
    Work closely with Commercial team to ensure that expiring contracts are renewed one month before expiry.
    Draft renewal contract documents in three months and engage both commercial team and customers for authorization.
    Daily electronic / physical filing of contracts and other billing documents under assigned portfolio and ensure that proper filing sequence is maintained.

    Price Increase Implementation

    Ensure that customers price increases are implemented as per duly authorized price increase letters.
    Monitor and implement anniversary price increase as per contract on due date for the assigned portfolio

    Invoices Submission

    Validate e – invoices uploaded in invoice submission system with the generated ones from ERP for accuracy before release to customers.
    Timely submission of invoices to customers immediately they are generated.
    Address all queries raised by customers through invoices submission system within 48 hours from receipt.
    Submission of monthly e – statements to customers immediately invoices are submitted.

    The Ideal Candidate:
    Knowledge and Qualifications

    Degree in Applied Sciences ( Procurement / Business Information Technology / Computer Science / Mathematics / Statistics
    Certification in Procurement / Revenue administration  is advantageous
    Kenya market
    Kenya legislation

    Experience

    One to two years in revenue related assignment

    Technical Skills

    Financial Acumen
    Conflict Management
    Negotiation
    Microsoft Word – Intermediate level
    Microsoft Excel – Intermediate level (Advance level are advantageous)
    Microsoft PowerPoint – Basic level
    ERP system(s)
    Google suite of products

    Behavioural Skills – Support

    Understanding the organizational environment
    Understanding the organisation’s goals and objectives
    Dealing with changing circumstances
    Supporting and working with others
    Delivering objectives
    Dealing with complexity
    Acting professionally
    Deliver great customer service
    Sharing and co-operating

  • Assistant Operations Manager – Courier

    Assistant Operations Manager – Courier

    Reporting to the Operations Manager – Courier Solutions, the Assistant Operations Manager – Banks & Same Day Service coordinates the provision of contractual and ad hoc courier services to customers, in compliance with legislation, G4S policies and procedures, to ensure achievement of budgeted financial targets. The incumbent is also responsible for monitoring the quality standards of the Same Day services, ensuring adherence to business standards and expectations.
    Role Responsibility:
    Effective management of the division’s financial performance

    Manage relationship between actual results, budgets and forecasts
    Responsibility for the day to day Bank services operations and resourcing to meet Customer and budget expectations
    Direct activities related to collecting, dispatching, routing, tracking and delivery of courier shipments (Mailbags and other related express documents)
    Effective management and control of service Level Agreements (SLAs) and key performance indicators (KPIs) as agreed with customers and identifying areas of improvement
    Initiate cost saving model and controls
    Ensure Labour Efficiency according to standards
    Ensure Overheads control according to standards
    Achieve Contract profitability according to targets
    Prevent claims through regular customer risk assessments
    Achieve existing Revenue Growth
    Manage escalation to completion
    Promote safe work activities by conducting safety audits, attending company safety meetings, and meeting with individual staff members

    Effective management of the division’s people performance

    Proper allocation of employees to positions to fulfil contract requirements
    Analyze and address employee turnover
    Ensure appropriate level employee training and development
    Maintain excellent employee motivation, performance management and engagement
    Ensure employees adhere to standards and address accordingly in line with G4S policies and procedures

    Client retention and maintaining customer service levels

    Ensuring that all required formal customer meeting are scheduled, attended and documented
    Ensure quality service delivery in line with the SLA and KPIs respectively.

    New business development

    Identifying new business opportunities in the Divisions’ operations, as well as in terms of growth of business with existing customers, driven by the promotion of Logistics Solutions
    Demonstrate a thorough understanding of the competitor environment faced by Kenya
    Involvement in community and business forums and general public profile

    The Ideal Candidate:
    Qualifications

    Bachelor’s degree with at least 5 years of experience working with operation, maintenance and administration of fleet.
    In-depth knowledge of fleet management solutions (preferably ROADBASE), fleet scheduling
    Thorough knowledge of transport management systems and operations scheduling
    Basic training in motor vehicle maintenance.

    Experience

    Minimum 5 years managing fleet administration
    Excellent communication and IT skills
    Proven record in managing revenue, costs and profitability

    Competencies

    Leading people
    Delivering performance
    Managing professionally.
    Collaborating and Cooperating
    Must be able to work under pressure and for long hours
    Must be able to work under minimum supervision
    Driving Change

    Skills

    Fluency in English
    Written communication skills, at a high proficiency level
    Verbal communication skills, at a high proficiency level for English would be desired.
    Computer proficiency especially in MS Office Suite

  • Area Manager – Alarm Response

    Area Manager – Alarm Response

    Job Introduction:
    Reporting to the National Operations Manager, the Area Manager will implement effective and efficient management of resources and work processes that will ensure that all the contractual obligations to customers are achieved in a cost effective manner whilst the company prescribed procedures and standards are applied.
    Role Responsibility:

    Identifying new business opportunities in the area sphere of operations through an integrated security solutions approach.
    Ensure Organic growth within existing clients and through price increases
    Ensure Labour efficiency controls e.g optimal establishment, overtime control, proper  billing by confirming the accuracy of the A-Register
    Ensure Overhead controls according to set targets and achieve Price Increases and contract profitability according to set targets
    Coordinate the provision of contractual and ad hoc security services to ensure that they are executed profitably and in compliance to standardized business practices
    Ensure that resources are optimally deployed and enforce the credit policy
    Indentify areas of improvement in the operations, eliminate waste and propose corrective actions that meet challenges and leverage growth opportunities
    Reduce/ Eliminate incidents and customer claims by carrying out continuous risk assessments
    Effective people Management and identify appropriate levels of employee training and development
    Ensure maintenance of customer service levels and address customers requests and complaints promptly

    The Ideal Candidate:
    Knowledge and Qualifications

    A degree in Business Management or any other relevant qualification

    Work experience through internal growth and training,

    Kenya market
    Kenya legislation
    5 years experience in operations management in a large commercial set up

    Technical Skills

    Financial acumen
    Conflict Management
    Negotiation
    Microsoft Word – Intermediate level
    Microsoft Excel – Intermediate level (Advance level are advantageous)
    Microsoft PowerPoint – Basic level
    Google suite of products

    Behavioral Skills – Management

    Awareness of the marketing environment
    Delivering strategy
    Driving change
    Leading people
    Delivering performance
    Working with complexity
    Managing professionally
    Customer thinking
    Collaborating and Co-operating

  • Technician Credit Administrator Project Specialist

    Technician Credit Administrator Project Specialist

    Job Introduction:
    Reporting to the Technical Supervisor, the Technician is responsible for the installation, repair, replacement, and maintenance of discrete and integrated electronic security systems following blueprints of electrical layouts and building plans according to specifications and requirements.
    Role Responsibility:

    Effective project implementation and performing project duties as planned and designed
    Efficient and effective operations management
    Coordinate the provision of contractual and ad hoc security services to ensure that they are executed profitably and in compliance to standardized business practices
    Ensure that resources allocated are optimally deployed
    Effective reporting and processing billable service calls and installation
    Attend regular liaison and scheduled meetings with customers
    Ensure Health and safety in the work environment through Reducing / Eliminating incidents and customer claims

    The Ideal Candidate:

    Knowledge and Qualifications

    A Diploma in Engineering field or any other relevant qualification

    Work experience through internal growth and training,

    Kenya market,
    Kenya legislation
    2 years in operations  management

    Technical Skills

    Knowledge in Integrated security systems
    Must demonstrate high IT competency and familiarity to work in the IP environment.
    Conflict Management
    Microsoft Word – Intermediate level
    Microsoft Excel – Intermediate level (Advance level are advantageous)
    Microsoft PowerPoint – Basic level
    Google suite of products
    LAN/WAN Networking skill

    Behavioral Skills – Support

    Understanding the organizational environment
    Understanding the organization’s goals and objectives
    Dealing with changing circumstances
    Supporting and working with others
    Delivering objectives
    Dealing with complexity
    Acting professionally
    Deliver great customer service
    Sharing and co-operating

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  • Senior Payroll Officer

    Senior Payroll Officer

    Reporting to the Payroll Manager, the Senior Payroll Officer is responsible for timely payment of salaries and wages for all employees whilst upholding high level of integrity and accuracy.
    Role Responsibility:

    Coordinate payroll activities and ensure events and activities are effectively communicated within the team and to other departments requiring the information
    Accurate input of data into the payroll system (ERP Ramco) to ensure that employee starter/transfer/variation/leaver details, gross payments PAYE income tax, NHIF, NSSF, pensions and other deductions are correctly set up and calculated in accordance with the statutory and contractual requirement
    Download, verify and quality check the overtime, shift data, timesheets and allowances from Easy Roster and manual submissions from Operation and departmental heads and upload the verified data into Ramco system for monthly pay processing
    Process regular/ad-hoc payroll adjustments and payments subsistence, travel allowances, final dues and claims weekly EFT payments
    Conduct payroll system process runs for all the service lines per the month end procedures
    Prepare and process payroll Journals to capture final dues and off payroll payments and deduction in the Finance General Ledger
    Reconcile payroll to finance and operational costs; liabilities and staff numbers on monthly basis to identify variances and corrective actions if any
    Prepare and collation of monthly payroll reports including: Payroll summaries, payroll to GL reports; prepare ad hoc reports as may be requested
    Ensure proper filing and record keeping according to approved company processes
    Generation of Monthly payslips and annual tax returns to staff.
    Ensure Health & Safety Compliance and have knowledge of the company’s Health & Safety Standards

    The Ideal Candidate:
    Knowledge and Qualifications

    Tertiary education in Business related or Human Resources Management

    Human Resources and/or Finance & Accounting related subjects compulsory
    Degree is advantageous

    Kenya market
    Kenya legislation
    Two to five years in Finance or Human Resources department in a large business
    3 year in payroll management

    Technical Skills

    Financial Acumen
    Conflict Management
    Negotiation
    Microsoft Word – Intermediate level
    Microsoft Excel – Intermediate level (Advance level are advantageous)
    Microsoft PowerPoint – Basic level
    ERP system(s)
    Google suite of products

    Behavioral Skills – Support

    Understanding the organizational environment
    Understanding the organization’s goals and objectives
    Dealing with changing circumstances
    Supporting and working with others
    Delivering objectives
    Dealing with complexity
    Acting professionally
    Deliver great customer service
    Sharing and co-operating

  • IT Service Desk Analyst/Field Engineer

    IT Service Desk Analyst/Field Engineer

    Job Description
    The role is focused upon the provision of support services to the business and its customers, specifically in the areas of IT support and incident management.  This is an excellent opportunity for a candidate with technical and / or Technical Service Desk experience. The successful candidate will join a team covering IT service support for the G4S businesses in Kenya and form part of a wider global team covering IT incidents globally for G4S.
    ROLE RESPONSIBILITY:

    Take responsibility for the management of IT incidents and requests, perform daily checks, balances and incident management of service and solutions availability.
    Support and action service requests and incident management of IT System dependencies by accurately capturing and logging details from telephone, email and direct customer interaction.]]]Act as central point of contact within Kenya for the Regional Service Manager and Regional Head of IT.
    Act as an IT escalation point for the Kenyan businesses.
    Manage the IT inventory.
    Assist in Telecom Expense Management
    Champion the adoption and implementation of new processes and tools to progress the globalization of IT across G4S.
    Support the problem management process and assist with managing root cause analysis of common, recurring and high severity incidents.
    To offer first/second  line support to G4S businesses and associated systems, inclusive of handheld mobile devices, remote access and desktop/laptop users
    Support the companies desktop and laptop hardware environment.
    Ensure all incidents and requests are either resolved or assigned to the appropriate resolver groups.
    Assist with ad hoc project work and duties as and when request  Act as the local hands on site to assist network and platform teams when required.
    Occasionally travel to alternative G4S sites to act as hands on support if required.

    THE IDEAL CANDIDATE:

     A Bachelor’s degree in Telecommunication’s or IT related field A sound IT technical knowledge built by experience of technical IT support role(s)
    Strong Customer Service skills, effective in working with customers at all levels.
    Knowledge of the latest and emerging technologies (Windows 7, Cloud, Linux, Android etc.)
    Strong analytical skills
    Ability to work independently across multiple groups in a rapidly changing environment.
    Ability to work under tight time constraints.
    Self-motivated, independent and resourceful
    Competent in the English language

  • Administrator – Easy Roster Chief Accountant Credit Control Supervisor Customer Service Manager

    Administrator – Easy Roster Chief Accountant Credit Control Supervisor Customer Service Manager

    JOB INTRODUCTION:
    Reporting to the Labour Efficiency manager, the Administrator – Easy Roster will ensure the integrity and accuracy of information processed on the company’s employee roster and attendance system, in compliance with legislation and company policies and procedure.
    ROLE RESPONSIBILITY:

    Create and maintain accurate Customer records on the Easy Roster (ER) database, as required for all contractual and ad hoc / sundry guarding customers.
    Create and maintain rosters for all Customer sites on the ER system, ensuring the provision of manpower in compliance with contractual requirements.
    Print duty rosters for CSM/Contract Managers
    In cooperation with the HR Department, create, maintain and update accurate employee records on the ER database
    Export the correct roster hours worked to the payroll for payment within specified deadlines and time frame

    THE IDEAL CANDIDATE:

    Relevant tertiary education
    Previous experience as Data input assistance / administrator
    Knowledge of wage and labour management procedures
    Advanced computer skills (IT advantageous)
    Communication skills (written and verbal)

    Competencies

    Delivering great customer service
    Sharing and cooperating
    Dealing with changing circumstances
    Understanding the organizational environment
    Attention to detail

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  • Fleet Manager

    Fleet Manager

    Reporting to the Finance Director, the Fleet manager is responsible for planning, communication, policy development, ensuring statutory compliance and administration of all fleet management processes. The incumbent is also responsible for ensuring fleet safety compliance, managed fleet budgets and controlled costs with most effective fleet allocations.
    ROLE RESPONSIBILITY:

    Responsible for a fleet of 1000+ vehicles and motorcycles
    Development and implementation of fleet administration standards and vehicle operating policies
    Preparation of annual budgets and periodic reports on operating costs, purchase or lease of vehicles and equipment and control over maintenance.
    Control and schedule maintenance, repair, replacement and disposal of vehicles
    The operation of a large central motor pool including the allocation of vehicles and motorcycles.
    To assist in determining workload, monitoring and evaluating performance of the workshop team
    To oversee fleet replacement program including recommending annual fleet replacement; develop specifications for purchasing equipment and vehicles.
    To ensure the work environment is in compliance with government, safety and environmental standards; assure the workshop area, equipment and materials are maintained in a safe, clean and orderly fashion, assure security of storage and repair facilities.
    To plan, direct, coordinate, and review the work plan assigned staff; assign work activities, projects and programs; review and evaluate work products, methods and procedures; meet with staff to identify and resolve problems.

    THE IDEAL CANDIDATE:
    Qualifications

    Bachelor’s degree with at least 5 years of experience working with operation, maintenance and administration of fleet.
    In-depth knowledge of fleet management solutions (preferably ROADBASE), fleet scheduling
    Thorough knowledge of transport management systems and operations scheduling
    Basic training in motor vehicle maintenance.

    Experience

    Minimum 5 years managing fleet administration
    Excellent communication and IT skills
    Proven record in managing revenue, costs and profitability

    Competencies

    Leading people
    Delivering performance
    Managing professionally.
    Collaborating and Cooperating
    Must be able to work under pressure and for long hours
    Must be able to work under minimum supervision
    Driving Change

    Skills

    Fluency in English
    Written communication skills, at a high proficiency level
    Verbal communication skills, at a high proficiency level for English would be desired.
    Computer proficiency especially in MS Office Suite