Jobs Kenya

Company Address: Address G4S plc 5th Floor, Southside 105 Victoria Street London SW1E 6QT United Kingdom

  • Branch Supervisor – Courier (Mombasa) Branch Supervisor – Courier (Eldoret) Branch Supervisor – Courier (Nakuru)

    Branch Supervisor – Courier (Mombasa) Branch Supervisor – Courier (Eldoret) Branch Supervisor – Courier (Nakuru)

    Reporting to the Assistant Operations Manager, the Branch Supervisor is responsible for the overall management of Courier operations at the branch including receiving of route vehicles from Nairobi, offloading, sorting, raising the delivery sheets, handing over to the delivery team and making sure that on time deliveries done within the agreed Service Levels Agreements. The Supervisor is also responsible for dispatching the Route Vehicles to Nairobi within the agreed Service Level Agreement after tallying and loading all the items that have been collected within course of the operations.
    Responsibilities:

    Ensure proper route planning and scheduling for cost effective and timely deliveries
    Organize a daily frontline staff parade to get staff feedback, communicate safety information, processes and procedures review and any management information
    Maintain an updated daily parade minutes book and escalate in writing all staff concerns to the Operations manager within the first one hour of receipt of such concerns
    Deploy staff optimally and ensures all assignments are well covered at all times and ensure all shift staff reporting and fall-out timings are observed
    Ensure full compliance of courier processes and procedures and reports in writing all violations on time to the Team leader compliance.
    Receive and confirm seal for all incoming route vehicles and ensure incoming items are accompanied by respective waybills
    Ensures shift plan timings are observed- sorting- raising delivery sheets and handing over deliveries
    Ensure proper handling of customer shipments to eliminate; damages, losses, pilferages and prepare service monitoring reports for all assigned key customers
    Ensures delivery vehicles leave the Hub at the agreed time and deliveries are done within the set Service Level Agreements.
    Reconcile the day’s deliveries at the end of each shift timing, hands over day’s updates and submit the daily reconciliation report to Team leader compliance at the end of each shift
    Deal with customer complains effectively, escalate any complex and unresolved inquires and complains
    Performs periodic staff Performance appraisal and keeps updated performance records for all staff under his shift.
    Investigates incidents and accidents which fall within the shift and files updated corrective action reports.
    Prepare weekly reports on frontline staff feedback and competitor activities
    Debt collection and Management on the assigned set of customers to keep them within approved credit terms
    Ensures safety first policy at the work place is adhered to and maintains an updated branch safety file

    Ideal candidate:
    Knowledge and Qualifications

    Relevant tertiary education
    Diploma in Business studies and, or a University Degree in a business related field from a recognized University is an added advantage
    At least 5 years Courier operations management experience covering all shifts
    Good organizational and people management skills
    Ability to work in a dynamic operational environment.
    Excellent communication skills and IT skills

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    Use the link(s) below to apply on company website.  

    Apply via :

  • Cashier

    Cashier

    Reporting to the Supervisor – Cash Secure Solutions, the Cashier will process cash for customers in a manner that confers security, safety, integrity, profitability and achievement of budgeted objectives. The Cashier will also conduct the preparation and balancing of Wage Packets; participate in pay parades and reconciliation with the customer; ensuring all notes are processed and sorted out in a controlled manner to minimize losses and avoid CBK penalties.
    Responsibilities:

    Comply to the issued Group Reconciliation, Operational Cash Controls and the ISO Standards, Procedures and Policies
    Receive and accurately process customer collections for banking while maintaining proper records.
    Reconcile all receipts, payments and prepare the cash to be transferred to the vault
    In collaboration with the Supervisor; amalgamate cash and complete a treasury in slip; log the cash to the Vault; pack and seal the container; prepare a Loading Certificate and a CIT Receipt and ensure the till is held in the BSS Vault overnight.
    Obtain the envelops/packets and label them with Stickers provided by customer, packet the money as per the payroll and participate in the pay parades as per the instructions
    Carry out Cash sorting process as per CBK requirements; bundle the currency and label them appropriately; carry out routine cleaning of note sorting machines
    Proper utilization of equipment and timely reporting of any faulty equipment within the processing area to management for quick resolution
    Maintain sound and good relationship between Custodians, Vault Officers, Supervisors, Team Leads, Cashiers and respond to queries in a professional manner observing telephone etiquette.
    Adhere to the G4S Health and Safety Policy and take reasonable care for the health and safety of him/herself and other persons who may be affected by his acts or omissions

    Ideal candidate:
    Knowledge and Qualifications

    KCSE Mean Grade ‘C’ plain and above, grade C-in Mathematics
    Kenya legislation

    Experience

    At least 3 years working experience in cash operations
    Knowledge / Experience in banking sector is an added advantage.

    Technical Skills

    Financial Acumen
    Conflict Management
    Microsoft Word – Intermediate level
    Microsoft Excel – Intermediate level (Advance level are advantageous)
    Microsoft PowerPoint – Basic level
    Google suite of products

    Behavioral Skills – Support

    Understanding the organizational environment
    Understanding the organization’s goals and objectives
    Dealing with changing circumstances
    Supporting and working with others
    Delivering objectives
    Dealing with complexity
    Acting professionally
    Deliver great customer service

    Sharing and co-operating

    Behavioural Skills – Management
    Awareness of the marketing environment
    Delivering performance
    Working with complexity
    Managing professionally
    Customer thinking
    Collaborating and Co-operating

    Apply via :

    www.linkedin.com

  • Planning Officer – Cash Secure Solutions ( CSS)

    Planning Officer – Cash Secure Solutions ( CSS)

    Reporting to the National Operations Manager – CSS, the Planning Officer will support the Cash services operations through ensuring all customer requests and bookings are planned for in the trip sheets and optimizing on the request and allocations of armed police in CIT vehicles by ensuring that are no shortages or excesses.
    Responsibilities:

    Optimize in resource allocation and ensure efficiency in routing of CIT runs.
    Capture all bookings in the diary and acknowledge all mails.
    Populate all the service requests in planning/e-viper.
    Capture all customers in the trip sheets and ensure adherence to customer’s ETAs.
    Ensure timely availability of trip sheets and that no customers are missed out on planning.
    Observe vehicle limits in planning and ensure 100% crew rotation on a daily basis
    Maintain confidentiality in planning and ensure that there is no compromise to the laid down SOPs.
    Enforce G4S Kenya Health and Safety Management systems, ensure deviations are identified and corrected.
    Ensure appropriate controls are in place including all necessary safety equipment.

     
    Ideal candidate:
     
    Knowledge and Qualifications
    A diploma in Business Management, Customer Service or any other relevant qualification
     
     
    Experience

    2-3 years’ experience in Logistics Planning
    Past experience in cash operations is an added advantage.
    Strong communication skills and problem solving skills.
    Strong planning organizing and analytical skills

     
    Technical Skills
    Financial Acumen
    Conflict Management
    Microsoft Word – Intermediate level
    Microsoft Excel – Intermediate level (Advance level are advantageous)
    Microsoft PowerPoint – Basic level
    Google suite of products
    Behavioral Skills – Support

    Understanding the organizational environment
    Understanding the organization’s goals and objectives
    Dealing with changing circumstances
    Supporting and working with others
    Delivering objectives
    Dealing with complexity
    Acting professionally
    Deliver great customer service
    Sharing and co-operating
    Behavioural Skills – Management
    Awareness of the marketing environment
    Delivering performance
    Working with complexity
    Managing professionally
    Customer thinking
    Collaborating and Co-operating

    Apply via :

    www.linkedin.com

  • Resourcing Officer

    Resourcing Officer

    Reporting to the Talent & Resourcing Manager, the Resourcing Officer is responsible for providing administrative support within the Resourcing team and conducting the vetting of potential and existing employees; and suppliers in accordance with the Group, Regional and G4S Kenya screening and vetting policies.
    Responsibilities:

    Screening of candidates and coordinating interviews
    Opening screening and vetting files and maintaining employee vetting records
    Verifying documents presented by potential employees
    Conducting employee background checks
    Visiting and verifying employee declared residential address
    Verifying and confirmation of referee integrity
    Accurate and adequate recording of verified employee background information
    Assisting in compiling and preparing employee records for the purposes of integrity examination
    Conducting ongoing screening and vetting of employees in high risk areas
    Generating screening and vetting reports

    Ideal candidate:
    Knowledge and Qualifications

    Bachelor’s degree in: Human Resources Management, Security related discipline or its equivalent
    Training In The National Police Service or the Kenya Defense Forces (advantageous)
    Membership to Security or HR Professional Bodies

    Experience

    2 -3 years’ experience in Human Resource Management in a large fast paced business 
    Relevant working experience within an administrative environment
    Experience working in a security screening or investigation environment is an advantage
    Understanding of the Kenya Market and legislation

    Technical skills

    Microsoft word-intermediate level
    Microsoft excel-intermediate level(advanced level is advantageous)
    Microsoft PowerPoint –basic level
    Google suite of products
    Conflict management

    Behavioral Skills

    Understanding the organizational environment
    Understanding the organizations goals and objectives
    Dealing with changing circumstances
    Supporting and working with others
    Delivering objectives
    Dealing with complexity
    Acting professionally
    Great customer Service
    Sharing and co-operating

    Apply via :

    www.linkedin.com

  • Cash Deposit Machine Technician

    Cash Deposit Machine Technician

    About the job
    Reporting to the Chief Technician (Cash Security Services), the Cash Deposit Machine Technician will deploy and maintain cash auto safe devices and Provide excellent services to customers by ensuring 100% uptime of the CDMs.
    Main Responsibilities
    Ensure achievement of contracted operational performance

    Maintenance of specialist technical knowledge on all models of in-service CDMs.
    Careful management of documentation relating to deployed CDMs- Submit job cards, delivery notes etc.
    Maintain high standards of customer service including management and resolution of complaints.

    Deliver customer service resulting in customer retention

    First line support to customers within agreed SLA terms-submit weekly KPI reports on maintenance and breakdowns.
    Timely installation and integration of CDMs at customer premises as part of a directed installation schedule-Share weekly installation status report.
    Deliver effective customer training following device installation- Share completion reports.
     Preventative maintenance of designated machines as part of a well planned maintenance schedule-submit maintenance reports.
    Corrective maintenance as directed on a call-out basis.

    Risk, Compliance

    Conduct risk assessments to ensure that all the necessary risk and compliance requirements are in place before installing a CDM- Share compliance report.

    Health and Safety

    Enforce G4S Kenya Health and Safety Management systems, ensure deviations are identified and corrected.
    Ensure appropriate controls including all necessary safety equipment.

    Knowledge and Qualifications

    Diploma in Electrical/ Electrical engineering.
    Past experience on CDM operation is an added advantage.
    Strong communication skills and problem solving skills.
    Strong planning organizing and analytical skills

    Experience

    Proven experience in discreet electrical systems

    Technical Skills

    Financial Acumen
    Conflict Management
    Negotiation
    Microsoft Word – Intermediate level
    Microsoft Excel – Intermediate level.
    Microsoft PowerPoint – Basic level

    Behavioural Skills – Management

    Awareness of the marketing environment
    Delivering performance
    Working with complexity
    Customer thinking
    Collaborating and Co-operating

    Apply via :

    www.linkedin.com

  • Financial Controller

    Financial Controller

    Reporting to Finance Director, the Finance controller will oversee the financial controlling function including the compilation of financial statements, reconciliation reviews, financial reporting, implementation of financial controls and other related activities for G4S Kenya.
    Responsibilities:
    Review of balance sheet reconciliations

    Provide leadership to the finance and accounting team to ensure books of account are maintained in accordance with International accounting standards and per the specific G4S accounting requirements.
    Preparation and review of balance sheet and profit and loss reconciliation to ensure all trial balance entries are valid and well supported.

    Financial reporting

    Preparation of monthly financial and management account reports for review by senior management.
    Preparation of statutory audited financial statements compliant with local reporting requirements and International Financial reporting standards.
    Preparation of board papers and reports, Country MD reports and any other ad hoc reports that may be required from time to time.
    Internal and external auditors
    Support and co-ordinate the internal and external audit processes through provision of audit requests and timely response to audit queries.
    Drive implementation of internal and external audit recommendations.

    Tax Compliance

    Preparation and review of annual and periodic tax computations.
    Filling of periodic tax returns.
    Ensuring local tax compliance including correspondence with KRA.

    Assist with budget and forecast process

    Support the preparation and review of budget and forecasts including ensuring that budget/forecast templates are loaded onto the system.
    Support the local, regional and group management budget and forecasts review and approval process.
    Periodic review and monitoring of actual performance against budgets and forecast including providing detailed commentary on variances

    Ideal candidate:
    Knowledge and Qualifications

    Relevant Degree in Finance / Accounting or Business Management
    CPA (K) or similar qualification
    Knowledge of Financial accounting principles and practices
    Knowledge of IFRS
    Knowledge of tax
    Knowledge of financial controls and audit standards
    Knowledge of how to perform and review reconciliations
    Knowledge of how to implement financial controls
    MS Office Computer skills (Excel Advanced)
    Knowledge of SAP or equivalent reporting system

    Experience

    At least five years of experience in finance and accounting two of which must be in management position.
     Registered ICPAK Member

    Technical Skills

    Financial Acumen
    Analytical Skills
    Negotiation
    Microsoft Word – Advance level
    Microsoft Excel – Advance level
    Microsoft PowerPoint – Advance level
    ERP system(s)
    Google suite of products

     
    Behavioral Skills – Leadership

    Awareness of the marketing environment
    Problem solving
    Delivering strategy
    Driving change
    Leading people
    Delivering performance
    Working with complexity
    Managing professionally
    Customer thinking
    Collaborating and Co-operating

    Apply via :

    www.linkedin.com

  • Payroll Officer

    Payroll Officer

    Reporting to the Payroll Manager, the Payroll Officer is responsible for the timely payment of salaries and wages for all employees whilst upholding high level of integrity and accuracy
    Responsibilities:

    Prepare and process monthly payroll and other payments for exits and ad hoc, accurately and timely executed.
    Prepare and process statutory and other check offs correctly and timely.
    Ensure payroll queries and complaints are thoroughly investigated and resolved to closure or timely escalation of payroll matters and issues to the Payroll Manager for quick resolution.
    Participate in Statutory Finance, HR and operational/Customer Audit compliance and general governance
    Accurate input of data into the Payroll system (ERP Ramco) to ensure that employee starter/transfer/variation/leaver details, gross payments PAYE income tax, NHIF, NSS, and other deductions are correctly set up and calculated in accordance with the statutory and contractual requirement.
    Collate the overtime, shift data, timesheets and allowances from Easy Roster and manual submissions from Operation and departmental heads and upload the verified data into Payroll system for monthly pay processing.
    Prepare regular/ad-hoc payroll adjustments and payments subsistence, travel allowances, final dues and claims weekly EFT payments.
    Prepare HR/Payroll analyses and Metrics and Implement existing checks and controls;
    Prepare and process payroll Journals to capture final dues and off payroll payments and deduction in the Finance General Ledger.
    Reconcile payroll to Finance and operational costs and liabilities and staff numbers on monthly basis to identify variances and corrective actions if any;
    Prepare and collation of monthly payroll reports including: Payroll summaries, Payroll to GL reports; Prepare ad hoc reports as may be requested
    Ensure proper filing and record keeping according to approved company processes
    Monitoring email submission for sending monthly pay slips and annual tax returns to union employees

     Ideal candidate:
    Knowledge and Qualifications

    Bachelor’s degree in Human Resources and/or Finance & Accounting related subjects compulsory
    Understanding of the Kenya market and legislation

    Experience

    Relevant experience in Finance or Human Resources department
    Experience supporting operations in a large business

    Behavioral Skills
     

     Understanding the organizational environment
    Understanding the organization’s goals and objectives
    Dealing with changing circumstances
    Supporting and working with others
    Delivering objectives
    Dealing with complexity
    Acting professionally
    Deliver great customer service
    Sharing and co-operating
    Demonstrate high Sales drive

    Apply via :

    www.linkedin.com

  • Technical Services Manager

    Technical Services Manager

    Reporting to the National Operations Manager – Electronic Solutions Services (ESS), provide leadership to the technical workforce and manage the delivery of solutions to customers on time and within the budget. In addition manage equipment installation, operating costs and established business processes to meet the set objectives while continually building and maintaining customer business relationships to ensure customer satisfaction levels are met.
    Benefits:

    Basic Salary
    Pension Scheme
    Medical Cover 
    Group Personal Accident Cover

    Main Responsibilities:
    Effective Management of the project    financials

     Revenue growth – Identifying new business opportunities through an integrated security solutions approach.
    Control and manage business revenue, capital expenditures and budgets, ensuring expenditure is within function is appropriately managed, based on lean management principles, quality of service commitment and performance management
    Gross Margin Management
    Implement cost saving controls
    Ensure Labor efficiency controls e.g. optimal establishment, overtime control, proper billing
    Ensure Overhead controls according to set targets
    Manage sub-contractor relations and costs

    Effective project / Operation Management

     Lead Integrated Security Systems teams, by providing strategic direction, develop and implement Systems strategy and policies.
    Coordinate the provision of contractual and ad hoc security services to ensure that they are executed profitably and in compliance to   standardized   business practices
    Ensure that resources are optimally deployed
    Locate areas of improvement in the operations, eliminate waste and propose corrective actions that meet challenges and leverage growth opportunities
    Participate in specialized field installations and systems configurations where necessary

    Effective people Management

    Maintain excellent employee motivation, Integrity
    Manage staff incidents, such as strikes, work stoppages, industrial action
    Resolve disputes or disagreements promptly
    Proper allocation of staffs to positions
    Identify appropriate level of employee training and development

    Ensure maintenance of customer service levels

     Make regular liaison and scheduled meetings with customers
    Address customers’ requests and complaints promptly
    Properly investigate incidents and recommend preventive measures

     Ensure Health and safety in the staffs ‘work environment

    Ensure strict compliance with the G4S golden rules, minimum standards and all related policies
    Support and implement health and safety initiatives at the lowest level
    Engage employees on a regular basis and establish an effective means of consultation with employees on matters of health and safety

    Knowledge and Qualifications

    A degree in Engineering/Electronic/IT field or any other relevant qualification
    Work experience through internal growth and training,
    Knowledge of the Kenya market,
    Experience in working with with ATS, Impro, Symmetry, Suprema, ZK access Control Systems
    Practical experience in working with Risco & DSC Panels
    FSK, RDC Transmitters and configuration of Oryx suite
    Dahua, HiK vision, Cathexis and Uniview CCTV systems
    Kenya legislation
    3 years in operations Management

    Technical Skills

    AutoCAD
    Knowledge in Integrated security systems
    Conflict Management
    Microsoft Word – Intermediate level
    Microsoft Excel – Intermediate level (Advance level are advantageous)
    Microsoft PowerPoint – Basic level
    Google suite of products

     
    Behavioral Skills – Management

    Awareness of the marketing environment
    Delivering strategy
    Driving change
    Leading people
    Delivering performance
    Working with complexity
    Managing professionally
    Customer thinking
    Collaborating and Co-operating
    Deliver great customer service
    Sharing and co-operating

    Apply via :

    www.linkedin.com

  • Credit Administrator

    Credit Administrator

    Reporting to the Credit Administration Manager, the Credit Administrator is responsible for payment receipt, direct debit administration and customer service management..
    Benefits:

    Basic Salary
    Pension Scheme
    Medical Cover 
    Group Personal Accident Cover

    Main Responsibilities:

    Perform review of daily bank statements to identify payments that relates to account receivables and present to Supervisor in prescribed format for Remittance advises follow up
    Receipt Administration; allocate all account receivable receipts as per customer remittance advises verified by the Credit Administration Manager
    Perform receipts reconciliation between credit control collections sheets and ERP collections report on a daily basis
    Prepare daily allocations report and obtain approval of the same from Credit Administrations Manager
    Carry out monthly reconciliations at month closure date and present approved report within five days from the end month date
    Conduct direct debits receipts administration and run periodic (weekly) direct debit report to ensure that funds are allocated as per bank generated direct debit report
    Collate customer queries and assign appropriate staff within the department for quick resolution
    Provide feedback to both internal and external customers on queries raised within 24hrs
    Maintain tracker for customer queries and escalate overdue cases to departmental head to facilitate closure
    Track in and outflow of documents within and outside the department
    Maintain special filling system for key customers documents as well as other departmental administrative documents
    Monitor inter-departmental/units SLAs and ensure that optimum standard is maintained

    The Ideal Candidate
    Knowledge and Qualifications

    Bachelor’s degree in Business Management or Numerical Field
    Data Management Certification is advantageous
    Kenya market
    Kenya legislation
    Two to three years in payments and contract administration related assignment

    Technical Skills

    Financial Acumen
    Conflict Management
    Negotiation
    Microsoft Word – Intermediate level
    Microsoft Excel – Intermediate level (Advance level are advantageous)
    Microsoft PowerPoint – Basic level
    ERP system(s)
    Google suite of products

    Behavioural Skills – Support

    Understanding the organizational environment
    Understanding the organization’s goals and objectives
    Dealing with changing circumstances
    Supporting and working with others
    Delivering objectives
    Dealing with complexity
    Acting professionally
    Deliver great customer service
    Sharing and co-operating

    Apply via :

    www.linkedin.com

  • Sales and Accounts Executive

    Sales and Accounts Executive

    Reporting to the Sales Manager, the Sales and Accounts executive will be responsible for achieving set targets month on month, pipeline management, territory growth, retention of the existing portfolio in the territory, account penetration and generation of relevant reports.
    Benefits:

    Basic Salary
    Sales Commission Scheme
    Pension Scheme
    Medical Cover 
    Group Personal Accident Cover

    ROLE RESPONSIBILITY:
    1. Effective Selling and account management of G4S Integrated Secure Solutions

    Managing of individual pipeline & forecasting.
    Promotes/sells/secures orders from existing customers through a relationship-based approach.
    Acquire new sales within the assigned territory
    Initiates and coordinates development of action plans to penetrate new markets.
    Provides timely, accurate, competitive pricing on all completed prospect applications submitted for pricing and approval, while striving to maintain maximum profit margin.
    Manage and develop accounts within the allocated territory by maintaining professional relationships with key contacts and potential contacts.
    Conduct Market surveys and develop appropriate solutions to meet customer needs.
    Implement account organic growth strategies and ensure achievement of revenue set targets.
    Ensures risk and commercial contracts terms are appropriately applied by business when entering into an Integrated Security Solutions contracts
    Support bidding team during tendering process by providing any relevant supporting information during bidding and re –bidding.
    Provide proposals, quotations and presentations to customers.
    Meet sales targets as per Key Performance Indicators:
    Daily sales meeting
    Daily Calls
    Daily Emails
    Daily Proposals
    Maintains regular customer contact and communication by utilizing daily planned call cycles and scheduling daily meetings with existing and potential clients
    Participate in sales campaigns, sales drive activities.

    2. Effective Account Management 

    Ensure customer satisfaction measures and KPIs are developed, achieved and maintained.
    Build meaningful internal and external relationships.
    Liaise with operations to ensure timely delivery of service and product.
    Identifies opportunity by translating our products and services into value for customers
    Have detailed G4S product/service knowledge.
    Speedy dissemination and redress of customer complaints and queries, in collaboration with relevant service line manager in charge.

    3. Effective reporting on Sales and Marketing activities

    Preparation and submission of monthly reports:
    Sales planner – weekly
    Sales performance report – Weekly
    Sales Activity Tracker – daily
    Provide Sales Manager with accurate information on new and lost business as required.
    Provide detailed feedback on customer issues and risks to assist Sales Management in decision-making.
    Effectively makes use of Salesforce and other systems to enhance delivery.
    Any other report as will be required by the Sales Manager

    4. Ensure Health & Safety Compliance

    Have knowledge of the company’s Health & Safety Standards
    Ensure compliance of Health & Safety Policy.

    THE IDEAL CANDIDATE: Knowledge and Qualifications

    Degree in Sales & Marketing
    Higher diploma in other business related field will be advantageous
    Knowledge of the Kenyan market
    Proven track record in previous employment
    A valid Driver’s License with a minimum of five years continuous driving experience

    Experience

    2 years in a Service Industry or FMCG
    Experience in working in fast paced target driven environment

    Technical Skills

    Basic and Soft Selling Skills
    MS -Office
    Planning and Management Skills
    Presentation Skills

    Behavioral Skills 

    Understanding the organizational environment
    Understanding the organization’s goals and objectives
    Dealing with changing circumstances
    Supporting and working with others
    Delivering objectives
    Dealing with complexity
    Acting professionally
    Deliver great customer service
    Sharing and co-operating
    Demonstrate high Sales drive

    Apply via :

    www.linkedin.com