Company Address: Address Flexi Personnel Ltd China Centre, 2nd Floor P.O Box 3112, 00506 Nairobi, Kenya.

Quality and Hygiene Manager

Roles and responsibilities
Quality and Hygiene

Analyse the quality and food safety standards and implement continuous improvements
Oversee the implementation of the internal quality and hygiene procedures
Ensure the accurate documentation of hygiene procedures to ensure quality
Stay informed about all food safety developments and changes in regulations
Oversee monthly, quarterly and annual audits and ensure corrective activities are put into place
Promote the hygiene and food safety awareness/climate in the stores to ensure highest quality
Create synergies between the Quality and Hygiene team and operational functions to ensure operational efficiency
Manage the storage of fresh food are according to the set standards and procedures
Ensure food storage equipment is at the correct temperature and complies with the required health and safety standards
Oversee the segregation, storage and timely removal of all waste
Provide continuous training for all food and waste handling staff

Human Capital Responsibilities

Assist in implementation of the performance management process by setting objectives, monitoring performance, and provide constructive feedback and provide inputs to senior management
Provide mentorship for the purpose of developing a continuous talent pipeline for key roles
Provide inputs on training needs and coordinate with the HC department to ensure facilitation of training requirements
Provide inputs for the development of annual manpower plan
Ensure the implementation of MAF Retail’s corporate policies and relevant procedures

Minimum qualifications and Education

Bachelor’s Degree in Food Science or equivalent

Minimum experience

5+ years in related food quality control, 3+ years within the retail working with food is preferable

Skills

Excellent communication and presentation skills

Process associated with the development and monitoring of products
Quality and Hygiene Manager will be responsible for ensuring the highest quality of hygiene and food safety in all areas of operations within the store. The role holder is also responsible for contributing to a best-in-class shopping experience.

send your CV to recruit@flexi-personnel.com by 30th June 2021. Indicating Quality and Hygiene Manager on the Mail subject.

Apply via :

recruit@flexi-personnel.com

October 28, 2024
Medical Students Call Center Agents – Interns (Nairobi)

Our client, an international organization who is a leading provider of language interpretation services is seeking to recruit Medical Student Interns who are familiar with Arabic, Somali and Swahili languages for language interpretation services.

Primary Objective: Video Medical Interpreter assures smooth communication between Health Care Provider(s) and LEP Patient by providing accurate, culturally sensitive interpretation of all information.

Essential Functions:

Interpret between source and target language for hospitals, clinics, and medical facilities nationwide.
Maintain national certification or equivalent.
Maintain professionalism through appearance, attitude, and posture.
Ability to work effectively in a team environment.
Good customer service and problem-solving abilities.
Ability to adjust to changing technologies and policies.
Work effectively in a fast-paced, dynamic environment.
Other duties as assigned.

Education and Qualifications:

University student or graduate
40 hours of training specific to Medical Interpretation (Bridging the Gap or equivalent program).
The ideal candidate will have 6 months or more of Interpreting experience in a medical/clinical setting.
Experience delivering excellent Customer Service to recipients of all cultural and socio-economic backgrounds.
Experience learning proprietary and commonly used software.
Proven understanding of the NCIHC Interpreter Code of Ethics and NCIHC Standards of Practice, acceptance of responsibility for creating a positive, inclusive work environment.
Documented fluency in English and target language(s).
Excellent command of Medical Terminology in English and target language(s).
Advanced – Superior communication and interpersonal skills.
Ability to perceive the need to “adjust register” of interpretation to ensure LEP Patient comprehension.
Camera awareness, to include appropriate voice projection.
A demonstrated critical thinking skill and a “teamwork mind-set”.

To apply send your CV to: wambua@flexi-personnel.com latest by 30th October 2020.Indicate the Role and the LanguaTo apply send your CV to: wambua@flexi-personnel.com latest by 30th October 2020.Indicate the Role and the Language you are familiar with on the email subject for easier retrieval and placement.NB: Flexi Personnel does not charge candidates for job placementge you are familiar with on the email subject for easier retrieval and placement.NB: Flexi Personnel does not charge candidates for job placement

Apply via :

wambua@flexi-personnel.com

October 28, 2024
Kituba (Kikongo), Lingala and Tshiluba Languages Speaking Call Center Agents Burmese, Chuukese, Tingrinya, Oromo / Amharic Languages Speaking Call Center Agents

Our client, an international organization who is a leading provider of language interpretation services is seeking to recruit Kituba (Kikongo), Lingala and Tshiluba languages speaking call center agents.
Duties and Responsibilities

Assist our client’s community and help resolve inquiries empathetically, accurately and on time.
Make well balanced decisions and personally driven to be an effective advocate for our community
Investigate and resolve issues that are reported on client platform such as requests for account support.
Respond to user inquiries with high quality, speed, empathy and accuracy
Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
Identify inefficiencies in workflows and suggest solutions
Recognize trends and patterns, and escalate issues outside the company policy to the global team

Qualifications and Experience

Between 18-30 years.
Must be living in Kenya.
Must speak fluent English and One among the stated languages above.
High school education mandatory. College education an advantage
Must be currently unemployed or working as a casual
Must possess strong interpersonal skills, verbal and written communication skills and most importantly empathy
High affinity and cultural awareness of political/social situation regarding the relevant market/region

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October 26, 2024
E-Commerce Operations

The Middle East based group is currently operating more than 140 Hypermarkets and Supermarkets in 15 countries, with more than 25 000 employees from 70 nationalities.
They are seeking to recruit an Ecommerce Operations & Finance Lead who will be responsible for all finance and operations related tasks within the E-Commerce team
Main Tasks
Finance

Create all tools/reporting necessary to provide management with financial KPIs and analysis to follow the progress of the business
Extract business insights from financial data and be an active source of proposals and actions to improve the financials of the business.
Manage all interaction and communication with the finance department to ensure:
Accurate booking of all the expenses relating to the E-Commerce activity
Accurate booking of all the compensation/notes issued from merchandizing activities
Accurate financial reconciliation between Carrefour and its partners and for its own platform
Compliance with the validated budget
Lead the construction of the budget for existing activities and the business cases for new E-commerce projects

Operation

Guarantee accuracy and efficiency of the operations process in order to ensure a best-in-class customer experience (KPIs: Out of Stock, fulfilment errors, order picking and scanning times)
Manage the operational teams in all stores where E-commerce is active whether through its partnership or through its own platform
Identify best practices in operations and ensure recurring training of the members of the operations team in order to improve its quality and build in-house experience.
Improve the efficiency of the operational process from order reception till hand-over to the 3rd party delivery in order to minimize cost of operations
Digitalize operational processes wherever possible in order to ensure that data are gathered and leveraged at every step of the operations in order to support continuous improvement

Qualification, Experience & Skills

Bachelor degree in Business/Finance/Mathematics
Excellent Analytical skills
Demonstrates high precision and rigor
Excellent Communication skills
Proficient computer skills –advanced excel and data manipulation skills-Microsoft Office skills – VBA skills is a plus
Proven ability to automate processes and create efficiencies.
Ability to set goals and meet deadlines in a fast paced working environment
Excellent interpersonal skills, driving results in cross-functional team setting
Target focused (setting, tracking progress & department support as needed).

October 26, 2024
Freelance Content Writers

Job Summary: We are a Regional HR Consultancy Brand with over 12 years of expertise in providing a wide range of HR Solutions.
Our services scope includes Executive Selection, Interim Management, Staff Outsourcing, Payroll Management, HR Consultancy, Expatriate Relocation, Recruitment and Psychometric Assessments.
We are seeking 2 Freelance Content Writers.
Role Summary: The job will mainly require you to write creative educational information in relation to our service lines.
We want the articles from a professional perfective, so we’d like to hire graduates with HR relevant qualifications.
Must be able to be creative and work quickly. Topics will be given and content will need to be delivered within 48 hours.
Duties and Responsibilities

Researching industry-related topics (combining online sources, interviews and studies)
Writing clear marketing copy to promote our products/services
Preparing well-structured drafts using Content Management Systems Maintain clear and accurate operations documents/procedures for reference purposes
Proofread and edit blog posts before publication
Conduct simple keyword research and use SEO guidelines to increase web traffic
Identify customers’ needs and gaps in our content and recommend new topics
Ensure all-around consistency (style, fonts, images and tone)

Requirements

Proven work experience as a Content Writer, Copywriter or similar role
Portfolio of published articles and blog posts
Experience doing research using multiple sources
Excellent writing and editing skills in English
Ability to meet deadlines
HR relevant qualifications

October 26, 2024
Loyalty Operations Coordinator

Reporting to: Loyalty Program Manager
JOB SUMMARY: Our client, MAJID AL FUTTAIM CARREFOUR, is the largest franchisee of French giant retail group CARREFOUR, 2nd retailer across the world. The Middle East based group is currently operating more than 140 Hypermarkets and Supermarkets in 15 countries, with more than 25 000 employees from 70 nationalities.
They are seeking to recruit a Loyalty Operations Coordinator.
Role Summary: The objective of this role is to deliver exceptional loyalty experiences through a proactive, compliant and efficient organization aimed at driving customer satisfaction through management, Issue Management, Servicing focused on the operational in stores.
Duties and Responsibilities

Assist in day-to-day coordination and management of loyalty program operational activities.
Monitor, control and manage the loyalty program operations to meet customer expectations and company goals.
Liaise between Customer Service and Management to ensure smooth operations delivery.
Coordinate and manage project tasks to ensure project delivery within allotted budget and timelines.
Assist in the creation of training materials and facilitating training on the Loyalty program.
Evaluate current operational performance and provide strategic plan for improvements.
Provide direction and guidance to internal teams to achieve performance targets.
Identify problems in the operations process and resolve them in a quick and timely manner.
Follow standard operating procedures for efficient business operations.
Maintain clear and accurate operations documents/procedures for reference purposes

Competencies and Skills

Project management and Merchandising
Quality and timeliness of provided services
Team management and Analytics skills
Customer experience and Loyalty experience
Training capabilities

Qualification, Experience & Skills:
Minimum Qualifications/education

Bachelor’s degree
Experience in retail operations is a plus
English (Full professional proficiency)
Excel and PPT skills

October 26, 2024
Notes Takers, Transcript Translators / Simultaneous Interpreters and Moderators

Our client, an international organization who is a leading provider of Measurements and Data Analytics services is seeking to recruit Notes Takers, Transcript Translators / Simultaneous
Interpreters and Moderators.
Duties and Responsibilities
Moderator:

Responsible for moderating the data collection sessions.
Check that all the equipments are in good working order before the start of each data collection session.
Use their judgment and vary the order and manner of questioning to suit the respondent or group being interviewed.
Be able to ‘think on their feet’ while the survey interviewer must ‘follow instructions’.

Transcript Translators / Simultaneous Interpreters:

Responsible for the translation of transcripts into another language and/or simultaneous interpretation during group discussions.

Notes Taker:

Capture verbatim notes and record the conversation using a videos/Photos.
Ask for clarification during group discussions.
Keep time for the Moderator.
Write down contextual notes about the focus group.
Clean notes and add or complete reflection notes after the focus group.

Qualifications and Experience

Experience in supervising staff or leading a team.
Solid understanding of the interview process, preferably in market research, and familiarity with commonly used terminology and jargon.
Strong communication and “people skills”; able to effectively problem solve and diffuse potential conflicts.
Organized with strong time management skills; proactive and able to meet deadlines and follow-up on action items.
Detail-oriented, both in receiving and giving instructions, and in monitoring fieldwork.
Thorough understanding of the related Nielsen SOPs and fieldwork standards.
Good command of English and local language(s) (verbal and written).
Interviewer recruitment capabilities (where applicable).
Computer literacy and accurate keyboard skills.

October 26, 2024
Operation Coordinator Assistant Sales Coordinator

Our client, a leading company offering Integrated Hotel Supply Solutions, is seeking to recruit an Operation Coordinator Assistant who will provide support to our managers and employees, assisting in daily operation needs and managing our company’s general administrative and coordination activities and able to work in a fast-paced environment with strong attention to detail is essential.
Duties and Responsibilities

Coordinate meetings and correspondence between Management and Branches
Assist in the preparation of regularly scheduled reports
Develop and maintain a filing system
Update and maintain office policies and procedures
Order office supplies and research new deals and suppliers
Maintain contact lists locally and overseas
Book travel arrangements
Submit and reconcile expense reports
Assist in resolving any administrative problems
Provide general support to overseas branches
Act as the point of contact for internal and external clients
Liaise with executive and senior administrative assistants to handle requests and queries from senior managers

Qualification and Experience

Knowledge of office management systems and procedures
Working knowledge of office equipment, like printers and fax machines
Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
Excellent time management skills and the ability to prioritize work
Attention to detail and problem-solving skills
Excellent written and verbal communication skills
Strong organizational skills with the ability to multi-task
Strong sense of urgency and problem-solving skills
Bachelor’s degree required; additional qualification will be a plus
Excellent command of written and spoken English (other language skills is a plus)

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October 26, 2024
Content Writer

Duties and responsibilities

Create and upload online content on client Platforms
Research on the trending topics and creating content from them from different sources.
Conduct simple keyword research and apply to increase web traffic.
Identify readers’ needs and gaps in content and recommend new approaches to content.
Ensure content uploaded is in line with company policy.
Ensure content uploaded is in good quality.
Ensure individual targets outlined are met every day.

Qualifications and Experience

A Bachelor’s degree/Diploma preferably in Communications, Journalism, Literature or related field.
Passion and knowledge for news and mobile apps.
Proficiency with Microsoft Word and Excel.
Experience with online content; advanced editing skills.
Ability to adjust rapidly to shifting deadlines and priorities.
Excellent written and oral communication skills in French.
Data analysis skills.
Ability to multi-task while remaining detail-oriented under pressure.
Excellent time management skills.
Ability to work flexible hours, can accept to work on night shift or weekend.

October 26, 2024
Finance Manager

Job Details
We are seeking to recruit a Finance Manager.
Duties and Responsibilities

Supervise external accounting role and interrogate the accounts before being presented to the management and the board
Lead Financial Planning and develop business strategy financials.
Work closely with tax advisors to ensure the business is always compliant.
Take a leading role in supporting the management to prepare annual financial business plans.
Draft and present annual budgets to the management and the board
Lead budget implementation as approved by the board
Develop internal management accounts
Lead system efficiency and optimal utilization and deter any fraud before they happen within the system.
Make recommendation on acquired financial and payroll systems i.e. customization
Approve and sign all credit notes.
Responsible for all accounting reconciliations for accurate and timely accounts presentations.
Implement audit findings
Implement board recommendations
Oversee company cashflow receivables/payables
Implement work life balance within the team
Approval of all payments (internal and external)
System approvals on sage system
Compliance as per statutory requirements -lead all statutory files are updated monthly and at designated location.
Advise/develop quotations/ estimates / financial proposed for new business leads with business develop team
Prepare/facilitate internal/external audit
Oversee asset procurement and lead budget compliance.
Supervise payroll and finance team.

Qualification and Experience

Bachelor in Commerce- Finance/ Accounting or related field
CPA K /ACCA qualification
5-7 years’ experience accounting/Financial management
At least 2-3 years of supervisory experience

October 26, 2024