Jobs Kenya

Company Address: Address First Floor Embankment Plaza, Longonot Road, Upperhill Hill, Nairobi.

  • Director – Trade Facilitation Director – IT Infrastructure, Innovations & Security Manager – Internal Audit Assistant Manager – Risk Management & Compliance ICT Support Assistant

    Director – Trade Facilitation Director – IT Infrastructure, Innovations & Security Manager – Internal Audit Assistant Manager – Risk Management & Compliance ICT Support Assistant

    Grade KTNA 2
    Reports to: Chief Executive Officer
    Job Purpose
    The purpose of this job is to:

    Continuously analyze trade facilitation trends within Kenya and globally and make appropriate recommendations to ‘enhance the ease of doing business
    in Kenya;
    Oversee the management and use of the National Electronic Single Window System (TradeNet System) and other value add services as Trade Facilitation Tools.
    Oversee the functions of the following Units:

    Trade Facilitation & Value Add Services Department
    Customer Service & Contact Centre Department

    Duties and Responsibilities
    Reporting to the Chief Executive Officer, the duties and responsibilities for the position will entail:

    Preparation of strategic business models, annual budgets, business plans and performance work plans for the trade facilitation function.
    Development of relevant Policies, Procedures and guidelines for the Trade facilitation and customer Service functions.
    To continuously analyze the international trade logistics supply chain and recommend trade facilitation strategies required to improve trade processes and procedures by working closely with relevant stakeholders & other partners, representatives of business and trading community in Kenya.
    Conduct consultative engagements with relevant partners to strengthen capacity, facilitate and ease trade and collaboration with the trading community.
    To assess the current business needs and to promote comprehensive cooperation and understanding among public sector and trading community on the application of the Single Window System.
    To provide expertise and recommendations as to how to adapt internationally acclaimed trade facilitation measures to the local realities
    To identify institutional, legal and functional gaps which hinder the introduction of trade facilitation measures in the country and recommend appropriate action
    Undertake research for the continued enhancement and optimal use of the TradeNet System as a trade facilitation tool
    To oversee business process reengineering of the TradeNet System to ensure continuous improvement of business environment
    Ensure effective customer service/support for the TradeNet System users and users of other trade facilitation tools provided by the Agency to ensure highest customer satisfaction levels at all times.
    Ensure that the Contact Centre is functioning optimally at all times so that customer needs are effectively handled.
    Such other duties as may be reasonably required and which are consistent with the level of responsibility of this job role.

    Requirements for Appointment
    For appointment to this position, one must have:

    Bachelor’s degree in Commerce, Business Management Trade Logistics, Shipping and Economics or in any business-related field from a recognized institution.
    Master’s Degree in a Business Trade or logistics field – or in any other business-related field from a recognized institution
    Relevant work experience of not less than twelve (12) years, seven (7) of which should be in a senior management position
    Certificate in computer applications (proof of knowledge in using computer applications)
    Leadership course lasting not less than 4 weeks
    Membership to a relevant professional body
    Qualifications and exposure in transport logistics and shipping
    Knowledge of international convention/agreements such as World Trade Organization, EAC Protocols etc
    Meets all provisions of chapter six of the Constitution as outlined herein

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  • Customer Service Assistant Product and Application Development Officer Webmaster

    Customer Service Assistant Product and Application Development Officer Webmaster

    Job Description
    Grade KTNA 9
    Reports to: Customer Service Officer
    Purpose for the Job
    Responding to a wide range of enquiries from both the general public and customers by providing advice and information regarding processing transactional services and assessing customer needs, in a prompt, efficient and courteous manner.
    Duties and responsibilities

    To answer incoming enquiries and to requests for information received by e-mail, SMS walkins, or voice mail. Ensuring that all customers’ queries are answered according to the KenTrade Customer Service Charter;
    Ensuring complaints or compliments are keyed into the system or escalated to the Regional Representatives;
    Preparing operational/daily reports as appropriate and forward to Regional Representatives.
    To provide advice and assistance to customers in the most appropriate format to meet their needs, demonstrating due attention to customer care and professional approach at all times;
    To follow up previous customer requests and to update system and customers as appropriate.
    To use the provided software applications and other electronic information systems appropriately and in accordance with procedure;
    Log all contacts in the customer database system accurately and maintain accurate and up Log all contacts in the customer database system accurately
    To quickly identify situations requiring specialist information and advice customers appropriately;
    To maintain an awareness of all relevant service developments and participate in all aspects of training of users so as to improve effectiveness and efficiency of service delivery;
    Undertake such other duties as may be reasonably required and which are consistent with the level of responsibility of this job role.

    Minimum Qualifications & requirements

    Diploma in relevant field
    Certificate in Computer Application
    At least two (2) years of experience in a service Industry (added advantage)
    Meets the requirements of chapter six of the Constitution

    Qualified and Interested candidates are requested to submit their applications, Curriculum Vitae that contains details of qualifications, experience, copies of certificates & relevant testimonials, email and telephone contacts including names, telephone and email contacts of three (3) referees who must be familiar with the candidates previous work experience. Candidates interested in these positions are also expected to fulfill the requirements of Chapter Six of the Constitution of Kenya. Specifically, they must obtain and submit with their application copies of the following documents;

    Certificate of Good Conduct from the Directorate of Criminal investigations (CID)
    Clearance Certificate from Higher Education Loans Board (HELB)
    Tax Compliance Certificate from Kenya Revenue Authority (KRA)
    Clearance from the Ethics & Anti-corruption Authority (EACC)
    Clearance from Credit Reference Bureau (CRB) Please note that applications without the Chapter 6 requirements SHALL NOT be considered.

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  • Product and Application Development Officer – Grade KTNA 7 Webmaster – Grade KTNA 7 Internal Auditor

    Product and Application Development Officer – Grade KTNA 7 Webmaster – Grade KTNA 7 Internal Auditor

    Reports to: Manager, Innovations and solutions development Purpose for the Job To Analyze the needs, undertake the design, development and testing of new or existing programs and applications.
    Duties and responsibilities

    Compiling and writing documentation for program development and subsequent revisions, inserting comments in the coded instructions so that others can understand the program.
    Testing of all developed applications.
    Writing, updating and maintaining computer programs or software packages to handle specific jobs, such as storing and retrieving data, or controlling other equipment.
    Maintenance of applications, repair or expansion of existing programs to increase operating efficiency or adapt to new requirements.
    Writing, analyzing, reviewing and rewriting programs, using workflow charts and diagrams, and applying knowledge of computer capabilities, subject matter and symbolic logic.
    Writing or contributing to instructions or manuals to guide end users.
    Providing program support for computer operators or system analysts to define and resolve problems in running computer programs.
    Training end users.
    Undertaking such other duties as may be reasonably required and which are consistent with the level of responsibility of this job role.

    Minimum Qualifications & requirements

    Bachelor’s Degree in Software programming, Computer Science, Information Technology, Business IT or related form a recognized institution
    Certificate in Computer Application
    Meets provision of chapter six of the Constitution
    3 years minimum work experience in software development v. Proficiency in Java or equivalent object oriented language (C#, C++, PHP, Python) vi. Familiarity with automated testing frameworks vii. Passionate about writing quality code in a team environment following best practice design patterns.

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