Company Address: Address First Floor Embankment Plaza, Longonot Road, Upperhill Hill, Nairobi.

Customer Service & Contact Centre Department Legal Affairs Department Strategy, Compliance and Statistics Department HR & Administration Department (Hospitality & Catering Section) – 2 Posts Finance Department – 10 Posts Marketing and Communications Department Innovations and Solutions Development – 2 Posts

Duties & Responsibilities

Act as a single point of contact for phone calls and emails from users. The assistant listens, logs and responds to customer enquiries, requests and complaints.
Recognizing, documenting, and informing the supervisor regarding the trends in external customer calls.
Anticipating potential needs or problems of customers.
Following through on commitments made to customers.
Making recommendations of alternate solutions if customer expectations cannot be met and following relevant escalation contact protocols.
Maintaining confidentiality of information.
Achieving first contact resolution (FCR);
Handling customer complaints or issues satisfactorily.
Recording details of comments, inquiries, complaints, and actions taken.
Prioritize received issues in order to identify and escalate situations requiring urgent attention first.
Providing accurate information about organizations, services and related agencies.
Create and maintain a positive, supportive, customer-oriented environment for all clients.
Recording details of comments, inquiries, complaints, and actions taken.
Undertake such other duties as may be reasonably required and which are consistent with the level of responsibility of this job role.

Academic/Professional Requirements

Should be a Kenyan Citizen aged between 20 and 35 years.
Should be available full time for the duration of the program (3months);
Should be a continuing student in any field from an accredited Institution and have the relevant transcripts/result slips/letter from the training institution.
Be Computer Literate and have strong communication skills.
Willingness to work in shifts, weekends/holidays and long hours.
Customer focused.
Ability to multitask with high stress tolerance level.
Problem analysis and problem-solving skills.
Planning and organizing skills.
Team oriented.

go to method of application »

Interested and eligible candidates should submit their applications through the link below: https://forms.office.com/r/kVZZaGV9zLPlease Note:KenTrade is an Equal Opportunity Employer and values diversity therefore women
and persons with disability (PWD) are strongly encouraged to apply.

Apply via :

forms.office.com

November 5, 2024
Manager, Human Resource & Administration – KTNA 3 Manager, Internal Audit – KTNA 3 Driver – KTNA 10

Purpose of the Job

To provide technical expertise, advice, strategic partnership and leadership on matters relating to Human Resource Management and Administration services in support of the overall Agency objectives in order to achieve the Agency Mandate. It is also tasked with trade facilitation by providing strategic direction on the stakeholder’s capacity building for effective and efficient implementation of trade facilitation initiatives

Duties and Responsibilities

Coordinating the formulation, review, harmonization and implementation of human resource and administration plans, policies, guidelines and regulations;
Building capacity of human resource and administration for effective execution of human resource and administration function;
Developing human resource management plans to ensure effective succession management;
Ensuring institutionalization of performance management including performance appraisal system;
Overseeing the preparation of Board papers relating to human resource and administration for deliberation and decision making by the Board ;
Overseeing allocation and utilization of office space; supervising office management services and staff;
Investigating all security incidences and liaising with the Police and other security services;
Undertaking prompt settlement of accident vehicle cases; coordinating rental management;
Ensuring safe custody of the Agency’s assets;
Liaising with relevant legal entities to acquire legal documents such as motor vehicle and assets insurances and licenses;
Ensuring implementation and promotion of best human resource and administration standards and practices.
Oversee organizational change initiatives
Overall in charge of culture management in the organization
Handle industrial disputes

Minimum Academic, Professional Qualifications and Experience

At least nine (9) years’ working experience, four (4) of which should be in a management position in the Agency or in a comparable position in the public service or in other reputable organization.
Master’s Degree in any of the following disciplines: Human Resource Management/Development/Planning, Public Administration, Business Administration, Political Science/Government, Anthropology or equivalent qualification from a recognized institution
Bachelor’s Degree in any of the following disciplines: – Human Resource Management/Development/Planning, Public Administration, Business Administration, Political Science/Government, Anthropology or equivalent qualification from a recognized institution.
Certified Human Resource Management Professional (CHRP (K)
Higher Diploma in Human Resources Management or or an equivalent relevant qualification shall be an added advantage.
Leadership development programme lasting not less than four (4) weeks from a recognized institution.
Membership to the Institute of Human Resources Management with a current practicing certificate.
Meets the provisions of Chapter Six of the constitution

go to method of application »

Qualified and interested candidates are requested to submit their application letter, curriculum vitae (that contains details of qualifications, work experience, email and telephone contacts including names, telephone and email contacts of three (3) referees who must be familiar with the candidates’ previous work experience) and copies of all certificates & relevant testimonials.Successful candidates shall be required to obtain and submit valid copies of the following documents before an offer is made.From there, you will be directed to the e-recruitment portal where you can:The information on the profile is split into tabs that the user must fill out before submitting a job application which includes the following.All applications must be received not later than Monday November 18, 2024.

Apply via :

forms.office.com

November 5, 2024
Manager, Human Resource & Administration – KTNA 3 Manager, Internal Audit – KTNA 3 Driver – KTNA 10

Purpose of the Job

To provide technical expertise, advice, strategic partnership and leadership on matters relating to Human Resource Management and Administration services in support of the overall Agency objectives in order to achieve the Agency Mandate. It is also tasked with trade facilitation by providing strategic direction on the stakeholder’s capacity building for effective and efficient implementation of trade facilitation initiatives

Duties and Responsibilities

Coordinating the formulation, review, harmonization and implementation of human resource and administration plans, policies, guidelines and regulations;
Building capacity of human resource and administration for effective execution of human resource and administration function;
Developing human resource management plans to ensure effective succession management;
Ensuring institutionalization of performance management including performance appraisal system;
Overseeing the preparation of Board papers relating to human resource and administration for deliberation and decision making by the Board ;
Overseeing allocation and utilization of office space; supervising office management services and staff;
Investigating all security incidences and liaising with the Police and other security services;
Undertaking prompt settlement of accident vehicle cases; coordinating rental management;
Ensuring safe custody of the Agency’s assets;
Liaising with relevant legal entities to acquire legal documents such as motor vehicle and assets insurances and licenses;
Ensuring implementation and promotion of best human resource and administration standards and practices.
Oversee organizational change initiatives
Overall in charge of culture management in the organization
Handle industrial disputes

Minimum Academic, Professional Qualifications and Experience

At least nine (9) years’ working experience, four (4) of which should be in a management position in the Agency or in a comparable position in the public service or in other reputable organization.
Master’s Degree in any of the following disciplines: Human Resource Management/Development/Planning, Public Administration, Business Administration, Political Science/Government, Anthropology or equivalent qualification from a recognized institution
Bachelor’s Degree in any of the following disciplines: – Human Resource Management/Development/Planning, Public Administration, Business Administration, Political Science/Government, Anthropology or equivalent qualification from a recognized institution.
Certified Human Resource Management Professional (CHRP (K)
Higher Diploma in Human Resources Management or or an equivalent relevant qualification shall be an added advantage.
Leadership development programme lasting not less than four (4) weeks from a recognized institution.
Membership to the Institute of Human Resources Management with a current practicing certificate.
Meets the provisions of Chapter Six of the constitution

go to method of application »

Qualified and interested candidates are requested to submit their application letter, curriculum vitae (that contains details of qualifications, work experience, email and telephone contacts including names, telephone and email contacts of three (3) referees who must be familiar with the candidates’ previous work experience) and copies of all certificates & relevant testimonials.Successful candidates shall be required to obtain and submit valid copies of the following documents before an offer is made.From there, you will be directed to the e-recruitment portal where you can:The information on the profile is split into tabs that the user must fill out before submitting a job application which includes the following.All applications must be received not later than Monday November 18, 2024.

Apply via :

forms.office.com

November 5, 2024
Customer Service & Contact Centre Department Legal Affairs Department Strategy, Compliance and Statistics Department HR & Administration Department (Hospitality & Catering Section) – 2 Posts Finance Department – 10 Posts Marketing and Communications Department Innovations and Solutions Development – 2 Posts

Duties & Responsibilities

Act as a single point of contact for phone calls and emails from users. The assistant listens, logs and responds to customer enquiries, requests and complaints.
Recognizing, documenting, and informing the supervisor regarding the trends in external customer calls.
Anticipating potential needs or problems of customers.
Following through on commitments made to customers.
Making recommendations of alternate solutions if customer expectations cannot be met and following relevant escalation contact protocols.
Maintaining confidentiality of information.
Achieving first contact resolution (FCR);
Handling customer complaints or issues satisfactorily.
Recording details of comments, inquiries, complaints, and actions taken.
Prioritize received issues in order to identify and escalate situations requiring urgent attention first.
Providing accurate information about organizations, services and related agencies.
Create and maintain a positive, supportive, customer-oriented environment for all clients.
Recording details of comments, inquiries, complaints, and actions taken.
Undertake such other duties as may be reasonably required and which are consistent with the level of responsibility of this job role.

Academic/Professional Requirements

Should be a Kenyan Citizen aged between 20 and 35 years.
Should be available full time for the duration of the program (3months);
Should be a continuing student in any field from an accredited Institution and have the relevant transcripts/result slips/letter from the training institution.
Be Computer Literate and have strong communication skills.
Willingness to work in shifts, weekends/holidays and long hours.
Customer focused.
Ability to multitask with high stress tolerance level.
Problem analysis and problem-solving skills.
Planning and organizing skills.
Team oriented.

go to method of application »

Interested and eligible candidates should submit their applications through the link below: https://forms.office.com/r/kVZZaGV9zLPlease Note:KenTrade is an Equal Opportunity Employer and values diversity therefore women
and persons with disability (PWD) are strongly encouraged to apply.

Apply via :

forms.office.com

November 5, 2024
Projects Department Customer Service & Contact Centre Department – 3 Posts HR & Administration Department (Registry) Legal Affairs Department Strategy, Compliance And Statistics Department Finance Department Marketing And Communications Department Innovations and Solutions Development IT & Infrastructure Department

Duties and Responsibilities

Attend and participate in Project and Operations meetings to gain an in-depth understanding of the Organization’s operations and projects.
Assist in scheduling and coordinating Project and Operations meetings by writing and distributing minutes.
Ensure weekly project status updates are received at the Projects meeting.
Maintain an issue log of raised issues and action taken in Project and Operations meetings.
Assist in drafting reports and proper record-keeping as envisaged in the ISO standards.
Assist with any Project deliverables as advised by Manager Projects.
Liaise with the Communications office by highlighting any newsworthy stories from the Department for the weekly newsletter.
Assist in the coordination and scheduling of activities within the Department as advised by the Manager Projects.
Perform any other duty that may be assigned in support of the Projects Department.

Academic/Professional Requirements

Should be a Kenyan Citizen aged between 20 and 35 years.
Should be available full-time for the duration of the program (3 months).
Should be a continuing student in any field from an accredited institution and have the relevant transcripts/result slips/letter from the training institution.
Be Computer Literate and have strong communication skills.

go to method of application »

Interested and eligible candidates should submit their applications through the link below:
https://forms.office.com/r/uxBL3BanAV
Please Note:KenTrade is an Equal Opportunity Employer and values diversity therefore women and persons with disability (PWD) are strongly encouraged to apply.
Any form of canvassing shall lead to automatic disqualification and ONLY selected candidates will be contacted.

Apply via :

forms.office.com

November 5, 2024
Office Assistant – 2 Positions

Purpose for the Job
To perform diverse assignments such as preparing and serving tea to staff on time and ensuring that food or snacks orders are delivered and timely served, mail delivery and maintaining office cleanliness.
Duties and Responsibilities

Preparing and serving tea;
Clearing and cleaning utensils;
Ensuring beverages are distributed in offices;
Ensuring that visitors and meetings are served adequately;
Maintain cleanliness in the kitchen;
Preparation of shopping list for office supplies;
Purchase and Replenishment of office supplies is done in a timely manner;
Custodian of kitchen equipment and maintenance where necessary
Deliver mail, parcels and cheques to assigned offices;
Making utility bill payments at relevant offices;
Pick and drop office mails from the post office;
Making photocopy of office documents as required;
Undertake such other duties as may be reasonably required and which are consistent with the level of responsibility of this job role.

Requirements for appointment

Kenya Certificate of Secondary Education (KCSE) mean grade C- (Cminus);
Certificate in computer application from a recognized institution; and
Meets the provisions of Chapter Six of the constitution.

Apply via :

portal.kentrade.go.ke

October 29, 2024
Chief Executive Officer – Grade KTNA 1

Job Purpose
The Chief Executive Officer provides strategic leadership in execution of the Kenya Trade Network Agency mandate to facilitate cross border trade and establish, manage and implement the National Electronic Single Window System. The role provides visionary focus and oversees the overall management of the Kenya Trade Network Agency. The CEO is the Chief Advisor to the Board of Directors as provided in the Mwongozo Guidelines and is also a member of the Agency’s Board of Directors.
Roles and Responsibilities

Provides overall guidance and leadership of the Agency to ensure achievement of KenTrade’s mandate and strategic objectives;
Oversees the development of policies to ensure compliance with international obligations that relate to international trade such as the Trade Facilitation Agreement of the World Trade Organization, COMESA protocols and the East African Community among others;
Leading the Agency in the implementation of the National Electronic Single Window System and taking lead in the establishment of a regional single window;
Oversees the trade facilitation of over 40 Agencies involved in International Trade through the National Electronic Single Window System as well as the users involved in international Trade;
Ensures appropriate channels through which players in international trade make payments for the services provided through the National Electronic Single Window System are operationalized and maintained

Requirements for Appointment

Master’s degree in any of the following disciplines: Information and Communication Technology, Shipping and Logistics, Customs Management, Business Management, Applied Sciences, Education, Social Sciences or an equivalent qualification from a recognized institution; with
Bachelor’s degree in any of the following disciplines: Information and Communication Technology, Shipping and Logistics, Customs Management, Business Management, Applied Sciences, Education, Social Sciences or an equivalent qualification from a recognized institution;
An appropriate professional qualification in transport and logistics, maritime management, Information & Communication Technology, business management or other relevant qualification;
At least fifteen (15) years relevant experience in a reputable organization, ten (10) of which should be in a senior management position;
A Leadership Development Course lasting not less than 4 weeks from a recognized institution;
Membership to a professional body and be of good standing;
Computer Literacy;
Meets the requirements of Chapter six (6) of the Constitution 2010

Qualified and interested candidates are requested to submit their
application/cover letter, curriculum vitae (that contains details of
qualifications, work experience, email and telephone contacts including
names, telephone and email contacts of three (3) referees who must be
familiar with the candidates’ previous work experience) and copies of all
certificates & relevant testimonials.The application/cover letter should be addressed to:
The Chairman of the Board
Kenya Trade Network Agency
First Floor, Embankment Plaza Upper Hill
P.O. Box 36943 – 00200
Nairobi

Apply via :

portal.kentrade.go.ke

October 29, 2024
Assistant Manager Projects and Business Process Re – Engineering – KTNA 4 (Re-advertisement) Database Administrator – KTNA 7 Driver – KTNA 11

Purpose for the Job
Responsible for collaborating with project managers, business representatives, end-users, and technical teams to deliver systems that support effective and efficient business processes and align with Agency’s Strategy. The role entails leading Business Analysts to effectively elicit requirements and model business processes that deliver value to the stakeholders.
Duties and Responsibilities Duties and responsibilities

Lead the production of all business process analysis deliverables (i.e., requirements, business processes, customer journeys etc.); ensuring they meet the required standards;
Lead the facilitation of key workshops with the business and technology stakeholders and ensuring the right outcomes are achieved;
Manage key stakeholder relationships regarding business process re engineering activities;
Streamline business processes by re-engineering, documenting, and providing subject matter expertise;
Ensure the right level of support is available for the business analysts and any conflicts are quickly resolved;
Define the high-level scope for proposed initiatives; including capabilities/ functional features to be delivered;
Carry out interviews with the internal and external stakeholders and determine areas that need to be addressed in line with the changing business environment;
Oversee weekly project progress meetings and/or reporting;
Organizing and leading workshops for idea generation and content for solutions to projects;
Participation on project board meetings, Steering and Governance groups as required;
Communicate effectively with internal and external stakeholders by describing the relevance of process analysis being provided;
Prepare final reports at the end of every business analysis exercise undertaken by the team indicating what steps of improvement were taken a result of the analysis;
Oversee the quality assurance team to monitor the systems requirement lifecycle to ensure that the delivered solutions meet business needs;
Liaise with system analysts for the necessary support;
Mentor and instill business process re-engineering and continuous improvement best practices;
Undertake such other duties as may be reasonably required and which are consistent with the level of responsibility of this job role.

Minimum Academic, Professional Qualifications and Experience

Master’s Degree Information Technology, Computer Science, Business Administration or related field from a recognized institution;
Bachelor’s Degree in Information Technology, Computer Science, Business Administration or related field from a recognized institution;
Supervisory Course lasting not less than 2 weeks;
Certification in Project Management such as PMP, Prince2 or Post Graduate Diploma in Project or CISA;
Experience of not less than 8 years;

go to method of application »

Click My Applications to check or confirm if your application has been successfully submittedAll applications must be received not later than Monday February 20, 2023.
KenTrade values diversity therefore women and Persons with Disability (PWD) are strongly encouraged to apply

Apply via :

October 29, 2024
Assistant Manager Administration & Facilities Management Systems Administrator Database Administrator Infrastructure Engineer Accountant Legal Officer Executive Assistant Accounts Assistant Contact Centre Assistant Customer Service Assistant

Purpose for the Job
To ensure that the Agency facilities are in a secure state, security services well executed, assets are well maintained, transport services are seamlessly coordinated, occupational safety and health and fire safety requirements are well taken care of and staff offering administration services are supervised in order to achieve the Agency Mandate.
Duties and Responsibilities Duties and responsibilities

Facilities management (repair & maintenance, management of lease agreement, office space planning, furniture layout, photocopying and
printing facilities, office parking slots, washrooms, lightings, air circulation etc.);
Work environment management in liaison with contractors and service
providers (cleanliness, fumigation, emergency procedures, health, fire protection/safety and waste management);
Oversee implementation of service provider’s contracts (cleaning, courier, outside catering etc);
Managing Agency vehicle fleet and all transport needs of the Agency staff;
Efficient staff welfare services such as office tea, drinking water, washrooms facilities;
Monitoring relevant insurance policy and lodging claims;
Monitoring and reporting on the administration budget expenditure;
Advising the management on the security requirements for the Agency and developing sound security and procedures;
Managing any internal investigations and acting as liaison officer with all
other interested parties, including the police, regulators and auditors;
Plan and carry out security awareness training and sensitization briefs to all staff;
Coordinate drills and ensure that adequate measures are taken to prevent fire risks;
Undertake such other duties as may be reasonably required and which are
consistent with the level of responsibility of this job role.

Minimum Academic, Professional Qualifications and Experience

Master’s degree in Business Administration, Public Administration, Social Sciences or equivalent qualification from a recognized institution;
Bachelor’s degree in Public Administration, Business Administration,
Office Management, Social Sciences or related qualification from a recognized institution;
Supervisory course lasting not less than two (2) weeks from a recognized institution
Relevant experience of not less than eight (8) years;
Must meet the provisions of Chapter Six of the Constitution.

go to method of application »

Qualified and interested candidates are requested to submit their application letter, curriculum vitae (that contains details of qualifications, work experience, email and telephone contacts including names, telephone and email contacts of three (3) referees who must be familiar with the candidates’ previous work experience) and copies of all
certificates & relevant testimonials.
Visit: https://portal.kentrade.go.ke/recruitment Create a user account ,Create your profile – Edit your profile if you already have an account.The information on the profile is split into tabs that the user must fill out before submitting a job application which includes the following;All applications must be received not later than close of business Monday June 06, 2022. KenTrade values diversity therefore women and Persons with Disability (PWD) are strongly encouraged to apply

Apply via :

October 29, 2024
Director, Strategy Compliance and Business Development, KTNA 2 Manager Strategy Compliance and Statistics – KTNA 3 Assistant Manager Projects and Business Process Re – Engineering – KTNA 4 Assistant Manager Change Management – KTNA 4 Assistant Manager Applications – KTNA 4 Assistant Manager Infrastructure and Service Management – KTNA 4 Information Security Officer – KTNA 7 (Re – advertisement) Product and Applications Development Officer – KTNA 7 (2 Position) – (Re – advertisement)

Purpose for the Job
Provide strategic leadership to enhance the Agency’s ability to achieve its strategic goals and translate the Corporate Strategy into a set of measurable targets.
The role spearheads development and negotiation of the Agency’s Performance Contract and alignment of the entire organization in pursuit of the targets. The role is also responsible for marketing and communications and ensuring all internal and external projects are managed to incorporate best practice and ensure appropriate standards.
Duties and Responsibilities

Coordinate the development and implementation of strategic initiatives that ensure quality compliance.
Building a sustainable positive work environment and culture that promotes performance accountability and success in all departments.
Coordinate and ensure sustainability and continuous improvement of the Agency’s quality management system.
Ensure change management programs are implemented effectively and efficiently for quick adoption of initiatives.
Oversee the effective implementation of Projects within the Agency by overseeing the operations of project management at the Agency.
Oversees the monitoring and Evaluation of various projects and activities at the Agency.
Oversee the Business Development roles at the Agency.
Provide strategic leadership to the Agency’s marketing and communication functions, creating a culture of effective and efficient marketing and communication.
Coordinate and ensure understanding of the Company’s communication strategy and the protection of the KenTrade brand among its critical stakeholders.
Direct the maintenance of the Agency’s Quality Management System.
Pursue resource mobilization efforts from Development Partners.
Guide collaborations between the Agency and other organizations.
Develop the Agency capacity for collation and dissemination of trade statistics.
Oversees risk and compliance roles at the Agency in line with best practice and in compliance with the various legal and statutory requirements.
Guide the maintenance of the Business Continuity Planning at the Agency.
Provides periodic updates to the Board on the Performance Contract and Strategic Plan implementation;
Undertake such other duties as may be reasonably required and which are consistent with the level of responsibility of this job role.

Minimum Academic, Professional Qualifications and Experience

Master’s degree in Business Administration, Economics, Strategy, Computer Science, Information Systems or related field from a recognized institution;
Bachelor’s degree Business Administration, Economics, Strategy, Computer Science, Information Systems or related field from a recognized institution;
Leadership Programme lasting not less than 4 weeks;
Membership to a relevant professional body
Experience of not less than twelve (12) years, seven (7) of which should be in a senior management position;
Must meet the provisions of Chapter Six of the Constitution.

go to method of application »

HOW TO APPLY

Apply via :

portal.kentrade.go.ke

October 28, 2024