Company Address: Address Family Bank Towers, Muindi Mbingu Street, P.O Box 74145-00200, Nairobi, Kenya
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Legal Manager Manager-Institution And Public Sectors
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Job Purpose: The purpose of the role is to build and manage rapport with Institutions and Public Sector clients so as to ensure optimum customer acquisition, retention and income generation from sales of all appropriate Assets, liabilities and Institutions products of the Bank Key Responsibilities: Legal Risks management Liaise with relevant departments to ensure that…
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ICT C/C++ PROGRAMMER ICT PHP PROGRAMMER
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Reporting to: Software Engineer Liaises with the ICT Consultants, ICT Team and branch network. JOB PURPOSE Design, code and implement computer programs for Family Bank; perform analysis and modification of existing programs and operations to meet the bank changing needs and to provide for system enhancements; write maintenance and user documentation to support programs; test…
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Head of Sales
Job Purpose: Overseeing the Sales & marketing activities related to PesaPap Digital Limited software products and solutions. Key Responsibilities: Develop and execute sales & marketing strategies that promote PesaPap Digital Limited’s products and services. Lead a team of sales professionals responsible for market research, product positioning, and branding. Collaborate with PesaPap Digital Limited’s teams to…
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Head of Sales
Job Purpose: Overseeing the Sales & marketing activities related to PesaPap Digital Limited software products and solutions. Key Responsibilities: Develop and execute sales & marketing strategies that promote PesaPap Digital Limited’s products and services. Lead a team of sales professionals responsible for market research, product positioning, and branding. Collaborate with PesaPap Digital Limited’s teams to…
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Contact Center Agent
Job Purpose: Responsible for handling customer requests, inquiries, escalating and following up as necessary, to ensure that highest standards of quality customer service are always achieved. Key Responsibilities: Work towards the transformation of the Contact Centre into a fully-fledged one-stop point of contact for handling all modes of customer issues and inquiries with escalation and…
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Digital Channels Officer
Job Purpose: Digital Channels Officer will be responsible for Championing uptake of DFS products while ensuring exceptional relationship management for retention. Responsibilities: Recruitment of New customers by opening Accounts Virtually, On-board Credit Card customers, On-board Prepaid card customers, recruit New customers for Virtual Loans and New Family Pay customers. Driving Agent/Merchant/ MPESA Agents recruitment in…
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Custodial Officer
Job Purpose: To ensure the highest standards of service delivery, operational excellence, and risk management in custodial services, while driving revenue growth and maintaining full regulatory compliance. Key Responsibilities Drive revenue growth by ensuring by ensuring 100% revenue collection for all Treasury and Custodial products. Accurately track and manage custodial income, ensuring proper records are…
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Operational Risk Officer
Job Purpose: The holder will assist in providing an independent review of operational and reputation risk management by monitoring and analysing operation activities in the bank to ensure the exposure to operational and reputation risk is within acceptable levels. Key Responsibilities: Identification, measurement and reporting of operational, regulatory, compliance and other related risks in line…
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Relationship Manager-Saccos
Job Purpose: The purpose of the role is to build and sustain a rapport with SACCOS – Saving and Credit Cooperative Societies. The key responsibility being; customer acquisition, retention and income generation from the sales of the banks products. Key Responsibilities: Ensures that all new businesses are in line with AML/KYC and CTF laws and…