Company Address: Address ENGIE Energy Access Kenya The Oval, Ring Road Parklands Nairobi, Kenya
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Customer Experience Business Strategy Analyst
Key Responsibilities: Business intelligence, reporting & data visualization for Customer Service Operations and the Customer Journey. Documentation and improvement of processes, systems and standards for customer experience reporting and analytics. Broader project-related analytics and performance insights (in cross-department or country activities). Main Activities: Data analytics & performance reporting. Assess call center and service center performance…
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Trade Marketing Manager
Job Purpose/Mission The Trade Marketing Manager will provide overall trade marketing leadership for the zones in Kenya. Develop zonal trade marketing plans in line with national brand plans in relevant sales activities, stock points, hubs and commercial team i.e. sales agents. Plan trade marketing and promotions budget to meet that sales plan. Responsibilities Responsible for…
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Head of Customer Finance IT/MT Coordinator
Job Purpose/Mission Responsible for advancing EEA Kenya credit function, providing leadership, management, and spirit necessary for the customer finance department to achieve its goals. The Head of customer finance is responsible for managing country customer finance operations, provide strategic communication for customer finance in customer assessments, loan recovery and credit control to support the products…
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Graphic Designer
Job Purpose/Mission To interpret the brand and marketing needs of organization to drive sales/revenue and convey a certain message to consumers. Graphic Designer, ensures our branding is consistent across all channels and we’re making the most out of the investment made on advertising Responsibilities Bringing the brief and concept to life based on the organization’s…
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Area Administrator
Job Purpose/Mission The Area Administrator is responsible for Customer experience in the Service Centers, logistics and stock and handover of products to customers that are eligible. Responsibilities To observe and record 100% accuracy handover per shop, For each handover, all relevant documents (corresponding customer contract, proof of ID, customer declaration form etc.) are scanned & uploaded per customer via Mtawi Physical stock counting (daily)…
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Data Analyst
Job Purpose/Mission This person provides and maintains data analyses for Customer Finance Department, as well designs, implements and maintains advanced data process data analyses systems. Analysis function is both practical and exploratory, existing to answer to the needs of other departments’ data-based inquiries or projects through computer programming, and to explore and discover new ways…
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Zonal Sales & Collection Manager
Job Purpose/Mission The Zonal Sales and Collection Manager will oversee sales and portfolio health in the region under their stewardship and will be responsible for developing and managing a highly motivated sales and collection team, ensuring that they collect to the full. This is an exciting role which requires understanding our customer base as well…
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Zonal Trainer
Job Purpose/Mission The Zonal Trainer will be responsible for offer training in support of commercial sales and collection team capabilities in achieving key sales and collection goals as well as deputizing the zonal sales and collection manager to achieve sales and collection targets. On boarding of new sales agents, training of existing sales agents, they…
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Loan Recovery Officer
Job Purpose/Mission Loan recovery officer is responsible for the receivables risk management (RRM). This includes among others, Portfolio management and Loan Workouts. Responsibilities Carrying out customer work-out, including the following work-out categories to be applied to customers in late repayment through calling clients who are in early non repayment categories. Ensure proper documentation of open…
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Customer Experience Business Strategy Analyst
Key Responsibilities: Business intelligence, reporting & data visualization for Customer Service Operations and the Customer Journey. Documentation and improvement of processes, systems and standards for customer experience reporting and analytics. Broader project-related analytics and performance insights (in cross-department or country activities). Main Activities: Data analytics & performance reporting. Assess call center and service center performance…