Company Address: Address ENGIE Energy Access Kenya The Oval, Ring Road Parklands Nairobi, Kenya
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Head of Customer Experience
Job Purpose/Mission The Customer Experience Department leads Support excellence through a smart customer journey and insightful & responsive analysis. The department creates & manages against a strategy and plan that speaks to the wider Group and Country strategic objectives and lead market research, customer & team insights, practices of competitors, analysis of performance by business…
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Area Administrator
Job Purpose/Mission The Area Administrator is responsible for Customer experience in the Service Centers, logistics and stock and handover of products to customers that are eligible. Responsibilities To observe and record 100% accuracy handover per shop, For each handover, all relevant documents (corresponding customer contract, proof of ID, customer declaration form etc.) are scanned & uploaded per customer via Mtawi Physical stock counting (daily)…
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Data Analyst
Job Purpose/Mission This person provides and maintains data analyses for Customer Finance Department, as well designs, implements and maintains advanced data process data analyses systems. Analysis function is both practical and exploratory, existing to answer to the needs of other departments’ data-based inquiries or projects through computer programming, and to explore and discover new ways…
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Zonal Sales & Collection Manager
Job Purpose/Mission The Zonal Sales and Collection Manager will oversee sales and portfolio health in the region under their stewardship and will be responsible for developing and managing a highly motivated sales and collection team, ensuring that they collect to the full. This is an exciting role which requires understanding our customer base as well…
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Zonal Trainer
Job Purpose/Mission The Zonal Trainer will be responsible for offer training in support of commercial sales and collection team capabilities in achieving key sales and collection goals as well as deputizing the zonal sales and collection manager to achieve sales and collection targets. On boarding of new sales agents, training of existing sales agents, they…
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Area Administrator
Job Purpose/Mission The Area Administrator is responsible for Customer experience in the Service Centers, logistics and stock and handover of products to customers that are eligible. Responsibilities To observe and record 100% accuracy handover per shop, For each handover, all relevant documents (corresponding customer contract, proof of ID, customer declaration form etc.) are scanned & uploaded per customer via Mtawi Physical stock counting (daily)…
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Data Analyst
Job Purpose/Mission This person provides and maintains data analyses for Customer Finance Department, as well designs, implements and maintains advanced data process data analyses systems. Analysis function is both practical and exploratory, existing to answer to the needs of other departments’ data-based inquiries or projects through computer programming, and to explore and discover new ways…
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Zonal Sales & Collection Manager
Job Purpose/Mission The Zonal Sales and Collection Manager will oversee sales and portfolio health in the region under their stewardship and will be responsible for developing and managing a highly motivated sales and collection team, ensuring that they collect to the full. This is an exciting role which requires understanding our customer base as well…
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Zonal Trainer
Job Purpose/Mission The Zonal Trainer will be responsible for offer training in support of commercial sales and collection team capabilities in achieving key sales and collection goals as well as deputizing the zonal sales and collection manager to achieve sales and collection targets. On boarding of new sales agents, training of existing sales agents, they…
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Loan Recovery Officer
Job Purpose/Mission Loan recovery officer is responsible for the receivables risk management (RRM). This includes among others, Portfolio management and Loan Workouts. Responsibilities Carrying out customer work-out, including the following work-out categories to be applied to customers in late repayment through calling clients who are in early non repayment categories. Ensure proper documentation of open…